General
Students Offer Insightful Feedback on Courses, Lecturers & Teaching for Semester 2 of 2022/23
On Friday, 24th November 2023, the Quality Assurance Directorate (QAD) hosted a dissemination meeting at which results of the Students Evaluation of Course and Teaching (SECAT) for Semester 2 of the academic year 2022/2023 were shared with Management as well as Academic and Student leaders. According to QAD, SECAT is one of the mechanisms for engaging students to have a say about the course they have enrolled for, the lecturer who teaches the course and how the course has been delivered so as to generate evidence that can be used for progressive improvement towards to attainment of the University’s strategic plan.
Delivering the welcome remarks at the event, the Deputy Vice Chancellor (Academic Affairs), Prof. Umar Kakumba noted that SECAT is a standard requirement for institutions all over the world and expressed appreciation to QAD for undertaking the exercise. He was particularly appreciative that SECAT is an authentic tool that offers confidentiality to students and provides objective areas and metrics. Furthermore, he noted that since the mechanism is not cast in stone, it can be modified to cater for the unique or emerging teaching and learning needs of some academic units.
“The quality of learners is not a problem because from our cut off points, we take the best performers annually. However, how are the students prepared to learn? What is their attitude and what are their expectations?” pondered the Deputy Vice Chancellor (Academic Affairs).
Prof. Kakumba therefore appreciated the appropriateness of SECAT as a tool for receiving feedback from a tech-savvy generation that is not only good at juggling various tasks but also has a short attention span. He noted that it was important to evaluate whether the courses taught, the lecturers who conduct them and the methods of delivery all meet students’ expectations.
Presenting findings from the SECAT, the Director QAD, Dr. Cyprian Misinde noted that the exercise is essential for assessing teaching quality, aligning course expectations with outcomes, optimizing the timing of evaluations, influencing faculty teaching practices, and evaluating the effectiveness of instructional technology. “By providing valuable feedback and insights, student evaluations contribute to the continuous improvement of educational practices and the overall learning experience.”
It is against this background that Dr. Misinde urged all faculty members from all ten constituent colleges of Makerere University and the Jinja Campus to encourage their students to evaluate their courses. “When we send out the tools, encourage your students to complete them.”
Presenting results from the evaluation, Dr. Misinde reported that overall, 60.2% respondents strongly agreed that the course they took had positive impact on their learning, while 54.7% strongly agreed that courses undertaken improved their capacity to think and learn independently. In terms of courses’ impact on professional practice and relevance to career prospects, respondents were 52.7% and 57% respectively in strong agreement, while 55.9% strongly agreed that courses improved their knowledge and understanding.
As Makerere aspires to be a more research-led University, it was encouraging to learn that 45.9% of students strongly agreed that the courses improved their research skills. Additionally, 55.8% of students strongly agreed that the courses they took encouraged them to read widely.
With regard to the lecturers’ conduct the students strongly agreed that 60.8% of lecturers gave clear descriptions of course objectives, 52.6% were punctual, 51.4% strictly followed the timetable and 59.3% encouraged discussions and participation. Furthermore, students strongly agreed that 64.3% of lecturers were knowledgeable and resourceful on the subject matter, 46.6% assessed and gave timely feedback, 56.1% had a cordial and professional relationship with students, and 66.7% strongly agreed that lecturers dressed appropriately and decently.
On the methods of delivery of courses, students strongly agreed that 53.9% had clear outlines as well as up-to-date reading lists and references, 44% were taught with a variety of teaching methods, tutorials, and aids e.g. ICTs, and 47.1% of teaching and learning environments were conducive for academic pursuit. On the contrary over 50% disagreed that a variety of tools was offered during assessments.
Qualitative results from the evaluation also showed that students enjoyed diverse methods of course delivery, particularly the hands-on experiences, with some acknowledging that “We were sent out into the field to go and do research as groups, this improved on our student to student relationship as it encouraged teamwork and also helped us to do more research”. Additionally, students noted that “…We had to do a survey on marriages in Uganda and on top of the knowledge we attain from the syllabus, we also gained socioeconomic knowledge.”
Representing the 89th Guild Academic Affairs Minister Hon. Patience Nambaziira and student body in general, Mr. Matsiko Timothy expressed happiness that QAD invited the student leaders to participate in rollout of SECAT. Furthermore, he was pleased that SECAT demonstrated the University Management’s appreciation of the changing trends and keenness to receive feedback from the student body on their experience and expectations. “This is surely something to help us build for the future as the Makerere University motto says.”
Concluding the day’s remarks, Dr. Misinde recommended that all units should study the evaluation report and set targets for improvement. He further urged that courses should be grounded in students’ real life situations by evaluating and implementing the suggestions they provided. The Director further recommended that lecturers should take particular note of aspects of courses, their own conduct and methods of delivery that the students enjoyed and seek to inculcate more of these best practices going forward.
By Gerald Ochwo
On 25th March 2025, a delegation of Registrars from Mbarara University of Science and Technology (MUST) undertook a benchmarking exercise at Makerere University, with a specific focus on the latter’s pioneering efforts in academic records digitalization. The delegation, led by Dr. Dickson Kalungi, Ag. Deputy Academic Registrar was received by Mr. Charles Ssentongo, Deputy Academic Registrar in charge of Admissions and Records Division, who represented the Academic Registrar (AR), Prof. Buyinza Mukadasi.
The visit was prompted by Makerere University‘s trailblazing achievements in digitalizing academic records, as exemplified by the Digitalization of Academic Records Project (DARP). This initiative has been instrumental in creating a centralized, digital one stop repository of all University’s academic records, thereby enhancing the efficiency, accuracy, and security of academic records management.
In his welcoming remarks, Mr. Ssentongo conveyed the Academic Registrar’s message and highlighted Makerere University‘s efforts to digitalize all its processes and records. He further noted that the university is intentional about creating a digital ecosystem that makes academic records retrieval easy and efficient.
“As a university, we are now intentional with the digitalization of all our processes including, digitization of our manual records that date as way back as the inception of Makerere University. Currently, the DARP project as gone as far as creating a one stop center for both Academic document verification and certification, whereby our former graduates, will only need to access the online verification and certification portal and submit their documents without necessarily having to travel many physical distances to Makerere University” Mr. Ssentongo remarked.
In his appreciation remarks, the MUST head of delegation, Dr. Dickson Kalungi, thanked the Academic Registrar for honoring their request to come and learn from the best practices that exist at Makerere University and particularly commended the Department for the great steps and strides made in pioneering modern Academic records storage management systems.
“I want to sincerely thank the Office of the Academic Registrar for sparing time and organizing this meeting. As a University, we have embarked on a transformative change drive whereby we intend to automate all our registry processes including, the management of Academic Records. The DARP project at Makerere University, has been one project where we draw a number of lessons and we are eager to go and implement some of the best practices we have observed here today”
Conclusion
The benchmarking exercise undertaken by Mbarara University of Science and Technology demonstrates the significance of Makerere University and particularly, the Office of the Academic Registrar’s achievements in academic records digitalization. The DARP project serves as a model for other institutions to follow, highlighting the importance of investing in digital solutions to enhance the efficiency, accuracy, and security of academic records management. It further demonstrates the university’s commitment to sharing knowledge and best practices with other institutions. Makerere University‘s efforts in digitalizing academic records have set a high standard for other universities to emulate, and the DARP project is a shining example of innovation and excellence in academic records management.
Gerald Ochwo is the Liaison Officer, Office of the Academic Registrar
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