Humanities & Social Sciences
CHUSS Retreat Concludes: VC Urges Staff to Embrace Policy Vision and Collaborative Solutions
The College of Humanities and Social Sciences (CHUSS) at Makerere University concluded its two day retreat with a strong call from Vice Chancellor for staff to engage deeply with university policies and collaborate across departments to address institutional challenges.
While representing the Vice Chancellor, Prof. Ireeta Tumps who is also the Principal College of Natural Sciences emphasized the importance of aligning with the university’s vision to become a research-led institution.
“These gatherings are vital for us to make progress toward our vision for the next hundred years of Makerere,” said Prof. Ireeta. “Engagement and consultation among staff, management, and directors help us understand and implement policies that benefit the university at large.”
Prof. Ireeta highlighted the significance of understanding the “spirit behind policies,” urging staff at all levels to work together rather than in isolated silos. He noted that ongoing dialogue between staff and policymakers strengthens Makerere’s policy frameworks and fosters an environment of responsive and thoughtful decision-making.
The retreat covered essential training on Quality Assurance, financial policies, and research standards, along with discussions on staff etiquette and client service. Prof. Ireeta praised these sessions for giving participants a deeper understanding of expectations and opportunities to refine university practices. “This is a learning process for both staff and management,” he added. “We are committed to making sure this learning never stops as we advance toward our research-led vision.”
As Makerere seeks to enhance its graduate programs, Prof. Ireeta stressed the need to leverage the college’s human resources and to create an enabling environment that encourages research and efficiency. He commended CHUSS Principal Assoc. Prof. Helen Nambalirwa Nkabala for her proactive leadership, citing her recent initiatives to set a research agenda, engage students, and involve support staff in university planning.
“I want to thank the principal for prioritizing these issues and for demonstrating the leadership we believe in at Makerere,” said Prof. Ireeta “Humanities are at the heart of the University, and this retreat shows our commitment to their enduring value.”
In closing, Prof. Ireeta urged staff to continue working on key areas such as work ethics, time management, and interpersonal skills, which he identified as vital for institutional success. He expressed hope that these engagements will pave the way for a sustainable future for CHUSS and Makerere University as a whole.
Retreat Sets Strategic Way Forward to Improve Academic and Operational Efficiency at Makerere University
In an effort to streamline operations and boost academic outcomes, leaders and staff at Makerere University‘s College of Humanities and Social Sciences (CHUSS) concluded their recent retreat with key proposals aimed at addressing logistical, staffing, and technological challenges.
On November 1–2, 2024, CHUSS held a staff retreat at Nican Resort to foster dialogue on policies and work environments impacting staff well-being and daily functions.
The retreat featured presentations on e-timetabling and the biometric system by the Directorate of ICT Support (DICTS), discussions on higher degrees, examinations, and internship processes, as well as sessions on quality assurance and academic policy implementation by the Quality Assurance Directorate. The Directorate of Human Resources addressed human resource policies, while sessions on audit, accountability, and office etiquette aimed to enhance workplace standards.
In addition to formal discussions, team-building activities such as games and health walks were organized, creating an engaging atmosphere for staff collaboration and morale-boosting.
One major proposal was to designate a dedicated timetabling officer to prevent the scheduling conflicts that have previously disrupted classes and operations. “Someone must be responsible for this task, so we don’t repeat the scheduling chaos we’ve experienced this semester,” emphasized a participant, underscoring the need for defined roles in critical functions.
A team from the School of Psychology was assigned to investigate and provide solutions to university policies and address concerns over staff morale, in collaboration with the Grants Administration and Support Unit (GAMSU) and the Makerere Research and Innovations Fund (MakRIF) Secretariat.
The retreat also prioritized enhancing recruitment and retention strategies for high-performing Makerere graduates. Leaders noted the irony of producing top students who, in turn, struggle to find positions within the institution. “It’s essential to implement policies that retain our top talent within Makerere, ensuring the continued quality of our programs,” said one official.
Operational efficiency improvements through e-system integration and training were also emphasized. Academic staff reported that while e-systems offer notable benefits, implementation issues and usability gaps hinder productivity. The proposal includes targeted training sessions and establishing a feedback loop for users to report and resolve system issues.
To address staffing gaps, participants suggested restoring recruitment at the teaching assistant level and allocating budgetary support for retirees mid-semester, ensuring academic continuity.
The retreat highlighted the need to empower and support custodial staff, particularly in providing security during evening classes, which often run until 10 p.m. Proposals included a review of housing allocation policies to prioritize residence for custodians and security officers, enhancing their ability to maintain campus security.
Additionally, broader adoption of ICT solutions was encouraged, including the expansion of the Academic Management Information System (ACMIS) for lecturers to record results directly, boosting accountability and efficiency. Biometric systems, widely discussed, are also expected to improve attendance and monitoring for non-faculty staff.
To better support students with disabilities, the retreat emphasized the need for a structural and academic strategy, such as hiring sign interpreters and establishing institutional mechanisms to address their needs. Academic staff require training to effectively work with a diverse student population, ensuring inclusivity.
Finally, participants called for a mindset shift within public service and policy-making bodies regarding the unique needs of academic institutions. There is a need to advocate for policies that recognize Makerere’s role as a premier research university rather than merely a ranking-driven institution. This approach includes consultations with international universities on best practices in retaining top academic talent without strictly adhering to rigid promotion requirements.
These proposals signify a commitment to operational and academic excellence at Makerere, focused on strategic improvements, supportive systems, and an inclusive environment for both staff and students.
Humanities & Social Sciences
Mak Reviews Bachelor of Chinese and Asian Studies Program to Address Key Gaps
The School of Languages, Literature, and Communication at Makerere University held a stakeholders’ workshop to review the Bachelor of Chinese and Asian Studies (BICAS) program. The workshop, held on 5th December, 2024 aimed at refining the curriculum to meet the evolving academic and professional needs of students and employers.
The Dean of the School, Associate Professor Saudah Namyalo emphasized the significance of engaging stakeholders in the curriculum review process. She noted that feedback from students, employers, and academia is crucial for identifying gaps and improving the program.
“It’s a very important stage in our curriculum review to ensure that we have stakeholders’ workshops. This is an opportunity to hear from potential employers, students, and academic experts. Today, for example, we’ve learned that many of our graduates are not fully grounded in the science of the language, and because of that feedback, we are going to improve on it,” she said.
The Dean highlighted gaps in the current curriculum, such as limited focus on linguistic aspects like syntax, morphology, phonology, and semantics, which are essential for students pursuing advanced degrees. Additionally, the cultural component of Chinese language education was found to be inadequate.
“There’s no way you can teach a language detached from its culture. We are going to introduce courses emphasizing the culture of the Chinese so that the two go hand in hand,” she added.
The review aims to address these gaps by incorporating courses that build linguistic competence and cultural understanding. The program will now cater to both beginners and advanced learners, allowing graduates to pursue academic careers, including master’s and PhD programs, in Chinese linguistics. It will also strengthen the Asian Studies strand, enabling students to specialize in either Chinese language or broader Asian studies.
Dr. Enock Sebuyungo: Aligning Uganda’s Needs with Global Opportunities
Dr. Enock Sebuyungo, Head of the Department of European and Oriental Languages, underlined the growing importance of Chinese proficiency in Uganda. He noted that China’s rise as a global economic superpower has strengthened ties with Uganda in trade, education, and infrastructure development.
“Chinese companies dominate Uganda’s major infrastructure projects, and increasing numbers of Ugandans engage in trade and studies in China. Proficiency in Chinese offers competitive advantages for accessing the Chinese market,” he said.
Despite this, students under previous programs faced challenges achieving desired proficiency levels in international tests like HSK3. Employers expressed dissatisfaction with graduates’ language skills, and scholarships for study in China remained underutilized. The proposed BICAS program aims to bridge these gaps by producing graduates proficient in Chinese, knowledgeable about Asia’s economic and geopolitical landscape, and skilled in business, tourism, and diplomacy.
The BICAS program aligns with Makerere University’s expertise in foreign language instruction and supports Uganda’s strategic need to engage with Asia’s rapid development. It is expected to attract students from Uganda and East Africa, where Chinese is currently offered only as a short course. The program projects an annual revenue increase of UGX 865 million from an estimated 200 enrolled students. Partnerships with Chinese companies will provide scholarships for 10-15 students per intake, ensuring financial sustainability and accessibility.
Uganda joins a growing list of countries incorporating Chinese studies into higher education, with similar programs established in Botswana, Australia, and the United States. Makerere University, which already trains secondary school Chinese teachers, is poised to create a critical mass of experts to sustain Chinese language education and strengthen Uganda-China bilateral relations.
Dr. Sebuyungo expressed gratitude to Associate Professor Helen Nkabala, Principal of the College of Humanities and Social Sciences (CHUSS), for her moral and financial support in organizing the workshop. He also thanked the Confucius Institute and Xiangtan University for their invaluable contributions to the program.
“Confucius Institute and Xiangtan University sent us professors who reviewed this course. What we are looking at is a revised course done by professors from Xiangtan University, and we deeply appreciate their support,” he said.
The Bachelor of Chinese and Asian Studies program positions Makerere University as a regional leader in language and cultural studies. It prepares graduates to address gaps in trade, diplomacy, and cultural exchange while enhancing Uganda’s ability to benefit from China’s global influence. The workshop marked a pivotal step in ensuring the program aligns with both local and international demands.
Humanities & Social Sciences
Inaugural CHUSS Non-Academic Staff Retreat Highlights Customer Care, Quality Services and Professionalism to Improve University Image
The College of Humanities and Social Sciences (CHUSS) at Makerere University held its first-ever non-academic staff retreat on December 7-8, 2024, at the Grand Global Hotel in Kikoni, a Kampala suburb. The retreat focused on customer care, quality assurance, professional work ethics, and human resource management. This landmark event, organized under the guidance of CHUSS Principal Prof. Helen Nambalirwa Nkabala, was aimed at fostering teamwork, reflecting on work practices, and strategizing ways to enhance service delivery and the university’s overall image.
The retreat brought together administrative and support staff to build networks, improve working environments, and align individual efforts with the university’s strategic goals. “We are here to learn, dialogue, and strategize together to improve our services in line with the university’s strategic direction. It starts with us,” said Prof. Nkabala in her opening remarks. She emphasized the collective responsibility of staff in achieving Makerere University’s vision.
Prof. Nkabala also highlighted challenges such as inadequate staffing, particularly among security personnel and custodians, and called for the Human Resources Directorate to reconsider housing policies to support this vital group of workers.
In addition to formal sessions, the retreat featured interactive dialogues between staff and management, work place role plays, team-building exercises, and fitness training. A fireplace dinner provided a relaxed setting for staff to share concerns and suggestions. Activities like these rejuvenate the spirit and promote a sense of belonging.
Key Presentations and Insights
The retreat featured presentations from Makerere’s Director of Human Resources, Deus Tayari Mujuni; Chair of the CHUSS Quality Assurance Committee, Prof. Sylvia Nanyonga Tamusuza; Dr. Dickson Kanakulya, Head of the Department of Philosophy; and Dr. Gilbert Gumoshabe, Head of the Department of African Languages.
Love Your Work and Serve Clients Diligently- Dr. Gilbert Gumoshabe
Dr. Gilbert Gumoshabe, the Head of the Department of African Languages, presented on the importance of customer care in the workplace, focusing on how staff should attend to clients, particularly students, and the behavior expected of them while on the job. He began by emphasizing the importance of loving one’s work, regardless of the role. “Love your work. You applied for it. If you’re a secretary, PR, cleaner, or messenger, love your job. There is nothing more rewarding than people trusting you. Do your work with a smile,” he advised.
Dr. Gumoshabe discussed several key aspects of professional conduct, beginning with the importance of time management and serving clients diligently. He also highlighted the need for staff to leave personal beliefs, especially those related to witchcraft, outside the workplace. “Leave your beliefs like witchcraft behind the office. Witchcraft is real, and it moves in families. If you’re bewitching, what will happen when you’re bewitched? Always do to others what should be done to you. Avoid being jealous of those who do their work. If you focus on doing your job well, you won’t be chased, but if you indulge in witchcraft, you will be deceived. Sometimes you condemn yourself and slander others,” he said.
He also stressed the importance of professionalism in the workplace. Dr. Gumoshabe lectured staff on maintaining confidentiality, being polite in communication, greeting people with respect, and handling personal problems privately. He emphasized the need for staff to be friendly, responsible, and cooperative with colleagues and their leaders. Furthermore, he advised staff on maintaining personal hygiene and cultivating good habits. “Dress appropriately and be mindful of your shopping. Look for what fits you. No matter how much you want to attract love, your dressing matters. Avoid talking negatively about your supervisors, as all information that goes around comes around. There is no perfect person, and administrators want results,” Dr. Gumoshabe concluded.
Upholding Quality Standards: There must be a change in the image of our college and university- Prof. Tamusuza
Professor Sylvia Antonia Nanyonga Nakimera Tamusuza, the Chair of the CHUSS Quality Assurance Committee, addressed staff on the essential role of quality assurance in enhancing service delivery and improving the university’s reputation. She emphasized that quality begins with personal responsibility, encouraging staff to reflect on their work environments and professional conduct. “Quality is about doing things the best way and ensuring they meet the required standards,” she remarked, highlighting that teamwork, cleanliness, and attention to detail are vital components in maintaining high standards.
Professor Tamusuza warned against complacency and urged staff to embrace continuous improvement. She explained that quality assurance not only leads to better services and a more conducive working environment but also reduces complaints. “When there is quality, we will always smile when things are done well,” she said. She added that quality assurance contributes significantly to the university’s reputation, resulting in happier students and staff, and fostering a sense of pride within the university community.
To further elaborate, Professor Tamusuza highlighted the principles of quality assurance. She emphasized the importance of doing the right things consistently, checking work to ensure it aligns with assigned tasks, correcting mistakes, being efficient, managing time effectively, and promoting clear communication and teamwork. “We cannot change what we do unless we improve the quality of what we do. Let us think about efficiency and time management, and we should be people who pay attention to detail,” she stressed.
In addition, she underscored the critical role of staff in maintaining quality assurance, including keeping offices clean, greeting visitors politely, filing documents properly, ensuring cleanliness in toilets and compounds, arriving on time, and maintaining self-discipline at work. Creating a daily checklist for tasks, she suggested, is another way to ensure quality.
“Remember, you hold the quality of the work in the place where you work. Whether it’s a professor, student, or visitor, please handle them properly because we are here because they are here,” Professor Tamusuza emphasized. She concluded by stressing the need for a shift in the image of the college and university, noting that this change starts with each individual. “There must be a change in the image of our college and university because of the services we offer. It begins with me,” she declared.
Offering motivational advice, she shared that quality is not just an action but a habit that everyone must cultivate. “Every small thing makes a difference. Doing your work well helps you remain healthy. Your work helps Makerere shine,” she concluded.
Work Ethics and Professionalism by Dr. Dickson Kanakulya
Dr. Dickson Kanakulya delivered a compelling session on the importance of work ethics and professionalism, emphasizing that a strong work ethic is the foundation for high performance and institutional success. He discussed how attitude, ethical behavior, and professionalism are integral to creating a productive and harmonious work environment.
In his presentation, Dr. Kanakulya underscored the transformative power of a positive attitude, describing it as essential for workplace success. “A negative attitude is like a flat tire—you won’t get anywhere until you change it,” he remarked. He explained that cultivating a positive outlook not only boosts personal engagement but also fosters productivity and collaboration among colleagues.
Dr. Kanakulya also reminded staff of the importance of aligning their actions with Makerere University’s core values of integrity, accountability, and respect. Ethical conduct, he emphasized, is critical for building trust, strengthening teamwork, and enhancing the university’s reputation as a global knowledge hub. “Ethical conduct builds trust, strengthens teamwork, and contributes to Makerere’s standing as a global knowledge hub,” he stated, highlighting how these principles serve both the individual and the institution.
He further stressed the importance of efficient use of time, urging staff to manage their schedules effectively and ensure that their tasks are completed in a timely manner. Efficiency, he noted, is a hallmark of professionalism and a vital component of high performance. Additionally, he encouraged staff to pay close attention to detail in their work, explaining that professionalism requires care and precision to uphold the university’s high standards.
Through his engaging presentation, Dr. Kanakulya illustrated how embracing ethical principles, maintaining a positive attitude, and demonstrating professionalism can enhance individual performance while contributing to Makerere University’s strategic vision.
HR Reforms to Streamline Operations– Chief HR Deus Mujuni
Chief Human Resource Officer, Deus Tayari Mujuni detailed Makerere University’s revised Human Resources policies, aimed at enhancing efficiency and compliance with employment laws. Addressing the retreat, he outlined updates from the amended 2009 HR Manual, which emphasize recruitment protocols, leave management, and payroll accuracy.
Mujuni reported that Makerere University has rolled out significant updates to its Human Resources (HR) policies, aiming to streamline staff management and ensure compliance with labor laws. The changes, unveiled by the university’s Human Resources Director, Deus Tayari Mujuni, focus on recruitment, leave management, performance evaluation, and payroll systems, as detailed in the revised 2009 HR Manual.
“The manual consolidates policies, procedures, and practices to guide the recruitment, development, and retention of staff,” Tayari explained, emphasizing its critical role in defining the responsibilities of the University Council and employees.
A key reform mandates that, starting FY 2024/2025, unit-level appointments funded by non-wage budgets will be prohibited, ensuring such funds prioritize teaching and research. The University Council reaffirmed this during its May 9, 2024, meeting, emphasizing that all salaries must align with the designated wage budget.
Tayari also underscored the expanded duties of line managers, which include monitoring performance, overseeing leave compliance, and ensuring accurate payroll management. Notably, staff on study leave must now submit signed bonding agreements and periodic progress reports, with failure to return from leave classified as misconduct under Section 9.6 of the HR Manual.
The revisions also enhance payroll accuracy by requiring timely updates about inactive staff receiving salaries. Occupational safety and health measures have been bolstered to comply with the Occupational Health and Safety Act.
“These updates aim to propel Makerere into becoming a high-performance institution by aligning individual and organizational goals,” Tayari concluded. The reforms are expected to improve efficiency, accountability, and institutional alignment with Makerere’s strategic vision.
Participants react
The retreat underscored the critical role of non-academic staff in achieving Makerere University’s vision as a global knowledge hub. The event concluded with a collective commitment to apply the insights gained, ensuring that CHUSS remains a model of excellence within Makerere University.
Participants expressed gratitude for the retreat and praised its relevance to their roles.
Sunday Seezi, Chief Custodian, shared:
“This retreat was a first of its kind for us as non-teaching staff. Many times, we hear of workshops for academic staff, but this time we felt seen and valued. The activities were well-organized, and we left with valuable lessons to implement in our daily work. We appreciate our Principal for this initiative.”
Rebecca Talikaza, another custodian, added:
“We are indeed happy to be included in such an event. The choice of the hotel was excellent—we slept well, ate well, and learned a lot. The presentations were rejuvenating, and I believe everyone who attended has a changed mindset. However, I suggest that next time, participants be given certificates of attendance. It would mean a lot to many of us who don’t have formal academic qualifications.”
Annet Nakaye, a cleaner and messenger, noted:
“This was my first time attending such a workshop. I learned a lot about how to improve my work and serve better. I am grateful to our Principal for thinking about us. We promise to improve where we have been falling short.”
The retreat reaffirmed that achieving institutional goals requires the dedication and collaboration of every member of the university community.
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