Humanities & Social Sciences
Inaugural CHUSS Non-Academic Staff Retreat Highlights Customer Care, Quality Services and Professionalism to Improve University Image
The College of Humanities and Social Sciences (CHUSS) at Makerere University held its first-ever non-academic staff retreat on December 7-8, 2024, at the Grand Global Hotel in Kikoni, a Kampala suburb. The retreat focused on customer care, quality assurance, professional work ethics, and human resource management. This landmark event, organized under the guidance of CHUSS Principal Prof. Helen Nambalirwa Nkabala, was aimed at fostering teamwork, reflecting on work practices, and strategizing ways to enhance service delivery and the university’s overall image.
The retreat brought together administrative and support staff to build networks, improve working environments, and align individual efforts with the university’s strategic goals. “We are here to learn, dialogue, and strategize together to improve our services in line with the university’s strategic direction. It starts with us,” said Prof. Nkabala in her opening remarks. She emphasized the collective responsibility of staff in achieving Makerere University’s vision.
Prof. Nkabala also highlighted challenges such as inadequate staffing, particularly among security personnel and custodians, and called for the Human Resources Directorate to reconsider housing policies to support this vital group of workers.
In addition to formal sessions, the retreat featured interactive dialogues between staff and management, work place role plays, team-building exercises, and fitness training. A fireplace dinner provided a relaxed setting for staff to share concerns and suggestions. Activities like these rejuvenate the spirit and promote a sense of belonging.
Key Presentations and Insights
The retreat featured presentations from Makerere’s Director of Human Resources, Deus Tayari Mujuni; Chair of the CHUSS Quality Assurance Committee, Prof. Sylvia Nanyonga Tamusuza; Dr. Dickson Kanakulya, Head of the Department of Philosophy; and Dr. Gilbert Gumoshabe, Head of the Department of African Languages.
Love Your Work and Serve Clients Diligently- Dr. Gilbert Gumoshabe
Dr. Gilbert Gumoshabe, the Head of the Department of African Languages, presented on the importance of customer care in the workplace, focusing on how staff should attend to clients, particularly students, and the behavior expected of them while on the job. He began by emphasizing the importance of loving one’s work, regardless of the role. “Love your work. You applied for it. If you’re a secretary, PR, cleaner, or messenger, love your job. There is nothing more rewarding than people trusting you. Do your work with a smile,” he advised.
Dr. Gumoshabe discussed several key aspects of professional conduct, beginning with the importance of time management and serving clients diligently. He also highlighted the need for staff to leave personal beliefs, especially those related to witchcraft, outside the workplace. “Leave your beliefs like witchcraft behind the office. Witchcraft is real, and it moves in families. If you’re bewitching, what will happen when you’re bewitched? Always do to others what should be done to you. Avoid being jealous of those who do their work. If you focus on doing your job well, you won’t be chased, but if you indulge in witchcraft, you will be deceived. Sometimes you condemn yourself and slander others,” he said.
He also stressed the importance of professionalism in the workplace. Dr. Gumoshabe lectured staff on maintaining confidentiality, being polite in communication, greeting people with respect, and handling personal problems privately. He emphasized the need for staff to be friendly, responsible, and cooperative with colleagues and their leaders. Furthermore, he advised staff on maintaining personal hygiene and cultivating good habits. “Dress appropriately and be mindful of your shopping. Look for what fits you. No matter how much you want to attract love, your dressing matters. Avoid talking negatively about your supervisors, as all information that goes around comes around. There is no perfect person, and administrators want results,” Dr. Gumoshabe concluded.
Upholding Quality Standards: There must be a change in the image of our college and university- Prof. Tamusuza
Professor Sylvia Antonia Nanyonga Nakimera Tamusuza, the Chair of the CHUSS Quality Assurance Committee, addressed staff on the essential role of quality assurance in enhancing service delivery and improving the university’s reputation. She emphasized that quality begins with personal responsibility, encouraging staff to reflect on their work environments and professional conduct. “Quality is about doing things the best way and ensuring they meet the required standards,” she remarked, highlighting that teamwork, cleanliness, and attention to detail are vital components in maintaining high standards.
Professor Tamusuza warned against complacency and urged staff to embrace continuous improvement. She explained that quality assurance not only leads to better services and a more conducive working environment but also reduces complaints. “When there is quality, we will always smile when things are done well,” she said. She added that quality assurance contributes significantly to the university’s reputation, resulting in happier students and staff, and fostering a sense of pride within the university community.
To further elaborate, Professor Tamusuza highlighted the principles of quality assurance. She emphasized the importance of doing the right things consistently, checking work to ensure it aligns with assigned tasks, correcting mistakes, being efficient, managing time effectively, and promoting clear communication and teamwork. “We cannot change what we do unless we improve the quality of what we do. Let us think about efficiency and time management, and we should be people who pay attention to detail,” she stressed.
In addition, she underscored the critical role of staff in maintaining quality assurance, including keeping offices clean, greeting visitors politely, filing documents properly, ensuring cleanliness in toilets and compounds, arriving on time, and maintaining self-discipline at work. Creating a daily checklist for tasks, she suggested, is another way to ensure quality.
“Remember, you hold the quality of the work in the place where you work. Whether it’s a professor, student, or visitor, please handle them properly because we are here because they are here,” Professor Tamusuza emphasized. She concluded by stressing the need for a shift in the image of the college and university, noting that this change starts with each individual. “There must be a change in the image of our college and university because of the services we offer. It begins with me,” she declared.
Offering motivational advice, she shared that quality is not just an action but a habit that everyone must cultivate. “Every small thing makes a difference. Doing your work well helps you remain healthy. Your work helps Makerere shine,” she concluded.
Work Ethics and Professionalism by Dr. Dickson Kanakulya
Dr. Dickson Kanakulya delivered a compelling session on the importance of work ethics and professionalism, emphasizing that a strong work ethic is the foundation for high performance and institutional success. He discussed how attitude, ethical behavior, and professionalism are integral to creating a productive and harmonious work environment.
In his presentation, Dr. Kanakulya underscored the transformative power of a positive attitude, describing it as essential for workplace success. “A negative attitude is like a flat tire—you won’t get anywhere until you change it,” he remarked. He explained that cultivating a positive outlook not only boosts personal engagement but also fosters productivity and collaboration among colleagues.
Dr. Kanakulya also reminded staff of the importance of aligning their actions with Makerere University’s core values of integrity, accountability, and respect. Ethical conduct, he emphasized, is critical for building trust, strengthening teamwork, and enhancing the university’s reputation as a global knowledge hub. “Ethical conduct builds trust, strengthens teamwork, and contributes to Makerere’s standing as a global knowledge hub,” he stated, highlighting how these principles serve both the individual and the institution.
He further stressed the importance of efficient use of time, urging staff to manage their schedules effectively and ensure that their tasks are completed in a timely manner. Efficiency, he noted, is a hallmark of professionalism and a vital component of high performance. Additionally, he encouraged staff to pay close attention to detail in their work, explaining that professionalism requires care and precision to uphold the university’s high standards.
Through his engaging presentation, Dr. Kanakulya illustrated how embracing ethical principles, maintaining a positive attitude, and demonstrating professionalism can enhance individual performance while contributing to Makerere University’s strategic vision.
HR Reforms to Streamline Operations– Chief HR Deus Mujuni
Chief Human Resource Officer, Deus Tayari Mujuni detailed Makerere University’s revised Human Resources policies, aimed at enhancing efficiency and compliance with employment laws. Addressing the retreat, he outlined updates from the amended 2009 HR Manual, which emphasize recruitment protocols, leave management, and payroll accuracy.
Mujuni reported that Makerere University has rolled out significant updates to its Human Resources (HR) policies, aiming to streamline staff management and ensure compliance with labor laws. The changes, unveiled by the university’s Human Resources Director, Deus Tayari Mujuni, focus on recruitment, leave management, performance evaluation, and payroll systems, as detailed in the revised 2009 HR Manual.
“The manual consolidates policies, procedures, and practices to guide the recruitment, development, and retention of staff,” Tayari explained, emphasizing its critical role in defining the responsibilities of the University Council and employees.
A key reform mandates that, starting FY 2024/2025, unit-level appointments funded by non-wage budgets will be prohibited, ensuring such funds prioritize teaching and research. The University Council reaffirmed this during its May 9, 2024, meeting, emphasizing that all salaries must align with the designated wage budget.
Tayari also underscored the expanded duties of line managers, which include monitoring performance, overseeing leave compliance, and ensuring accurate payroll management. Notably, staff on study leave must now submit signed bonding agreements and periodic progress reports, with failure to return from leave classified as misconduct under Section 9.6 of the HR Manual.
The revisions also enhance payroll accuracy by requiring timely updates about inactive staff receiving salaries. Occupational safety and health measures have been bolstered to comply with the Occupational Health and Safety Act.
“These updates aim to propel Makerere into becoming a high-performance institution by aligning individual and organizational goals,” Tayari concluded. The reforms are expected to improve efficiency, accountability, and institutional alignment with Makerere’s strategic vision.
Participants react
The retreat underscored the critical role of non-academic staff in achieving Makerere University’s vision as a global knowledge hub. The event concluded with a collective commitment to apply the insights gained, ensuring that CHUSS remains a model of excellence within Makerere University.
Participants expressed gratitude for the retreat and praised its relevance to their roles.
Sunday Seezi, Chief Custodian, shared:
“This retreat was a first of its kind for us as non-teaching staff. Many times, we hear of workshops for academic staff, but this time we felt seen and valued. The activities were well-organized, and we left with valuable lessons to implement in our daily work. We appreciate our Principal for this initiative.”
Rebecca Talikaza, another custodian, added:
“We are indeed happy to be included in such an event. The choice of the hotel was excellent—we slept well, ate well, and learned a lot. The presentations were rejuvenating, and I believe everyone who attended has a changed mindset. However, I suggest that next time, participants be given certificates of attendance. It would mean a lot to many of us who don’t have formal academic qualifications.”
Annet Nakaye, a cleaner and messenger, noted:
“This was my first time attending such a workshop. I learned a lot about how to improve my work and serve better. I am grateful to our Principal for thinking about us. We promise to improve where we have been falling short.”
The retreat reaffirmed that achieving institutional goals requires the dedication and collaboration of every member of the university community.
Humanities & Social Sciences
Dr. Pamela Khanakwa Honored for Steering Record 18 PhD Candidates for the Mak 2026 Graduation
Six personally supervised, three completed in record time, as School of Liberal and Performing Arts sets a historic milestone. Dr. Pamela Khanakwa got the Award as Best PhD Supervisor and Dean
A Historic Academic Milestone for SLPA
The College of Humanities and Social Sciences (CHUSS) recognised the Dean of the School of Liberal and Performing Arts (SLPA), Dr. Pamela Khanakwa, for outstanding academic leadership that has seen the School field 18 PhD candidates for the next 2026 Makerere University Graduation Ceremony scheduled for 24th-27th February. Remarkably, six of these doctoral graduates were directly supervised by Dr. Khanakwa, with three completing within the official three-year timeframe, an exceptional achievement in graduate training. The recognition was announced during the CHUSS End-of-Year Get-Together, where staff applauded Dr. Khanakwa’s dedication, humility, and relentless commitment to postgraduate supervision and timely completion.
Message to Academic Staff
Q: What message do you have for your staff following this achievement?
Dr. Khanakwa:
First, I celebrate my staff and thank them for their dedication to supervision and student support. Academic work is demanding, and material rewards are often limited, but the true satisfaction comes from seeing students succeed.
I encourage my colleagues to remain committed. Yes, the workload is heavy, but many things are possible with dedication and teamwork. Let us continue working for the good of our students, our School, and Makerere University.
Leadership Rooted in Humility
Q: Many colleagues describe you as humble, down to earth, and hardworking. What shapes this character?
Dr. Khanakwa:
I think it is largely my upbringing. My mother was a primary school teacher from the 1950s until the mid-1980s. She worked extremely hard to raise us, combining teaching with farming to ensure we had school fees and basic needs. From her, I learned humility, discipline, and the value of hard work.
I also learned that leadership positions are temporary. You occupy them today, and tomorrow you move on. So humility is essential.
My graduate training also shaped me significantly. My PhD supervisor emphasized that graduate study is a full-time job and that results matter more than noise. Let people see your work through outcomes, not announcements.
Supervision as a Two-Way Commitment
Q: How would you describe your supervision style?
Dr. Khanakwa:
I read my students’ work thoroughly, word by word. Sometimes my comments are tough, but they are honest. Supervision is a two-way commitment. I give feedback, but students must also respond and remain engaged. When that relationship works, progress happens.
Balancing Leadership, Scholarship, and Family
Q: How do you balance being a Dean, scholar, wife, mother, and daughter?
Dr. Khanakwa:
Honestly, I am not sure I balance perfectly. My mother lives far away in Bukwo, so visiting requires careful planning. My children grew up understanding the demands of academic life. I pursued my PhD in the United States and spent long periods away, but we adapted as a family.
Work has become part of my lifestyle. I use weekends to read dissertations, review manuscripts, and write. Sometimes my children ask if I ever sit without working, but this is the commitment I made. As we often say jokingly, “We humbly applied for the job, so let us do the job.”
Scholarship Beyond Supervision
Dr. Khanakwa is also an active scholar and editor. In the past year alone, she has:
- Edited scholarly volumes on archives, memory, method, and pedagogy
- Published a book with Routledge Companion
- Co-authored journal articles and book chapters with graduating students, including Priscah Asiimwe and Anatoli Lwasa Mpijja
“I feel an obligation to write with students,” she notes. “It takes time, energy, and commitment, but it is part of academic mentorship.”
Who Is Dr. Pamela Khanakwa?
Dr. Pamela Khanakwa is the Dean, School of Liberal and Performing Arts, College of Humanities and Social Sciences, Makerere University. She is a seasoned scholar, supervisor, administrator, and mentor whose leadership continues to redefine graduate training excellence. Details about Dr. Pamela Khanakwa can be accessed at: https://chuss.mak.ac.ug/en/personnel/pamela-khanakwa/
More details are available in her attached curriculum vitae.
The CHUSS End- Of-Year-Get-Together
On 12th December, 2025 the college leadership organised a get-together end of year gathering to take stock of the achievements, challenges and brainstorm together on how to move forward. The event was marked by entertainment, team building games, appreciation speeches, sharing a meal and a Christmas package for every staff
Retirees and staff recognised
Five retired staff Dr. Micheal Wangotta Masakala, Dr. Anatole Kirigwajjo and Dr. Jackson Kizza Mukas (all from the School of Languages, Literature and Communication), Assoc. Prof. Florence Nansubuga (School of Psychology), Dr. Tusabe Gervase (School of Liberal and Perforing Arts) and Ms. Scovia Nganda Sekweyama (secretary from the School of Social Sciences) were recognised for their dedicated services to the university.
In addition to Dr. Pamela Khanakwa’s Award as Best PhD Supervisor and Dean, Ms. Birabwa Florence scooped the award of Best Registrar of the year. Birabwa is the registrar for the School of Liberal and Performing Arts.
Administrative and support staff including Ms. Mary Gyezaho and Annet Kashumbusha(both administrative secretaries in the Principals office), Farouq Lule (IT Officer), Godfrey Kakooza (cleaner), Charles Sebuguzi (driver) and Jane Anyango (Communications officer) were recognise with awards for outstanding service. Dr. Mohamed Mayanja Kajumba was from the School of Pyschology was recognised as the person with an outstanding talent in Handwriting.
The celebrations held in the Arts quadrangle were graced by the Vice Chancellor Academic Affairs Prof. Sarah Ssali and the Deputy Vice Chancellor in charge of Finance and Adminstration Prof. Ireeta Tumps.
Humanities & Social Sciences
Ugandan Journalists Trained on Peace and Gender-Sensitive Reporting Ahead of 2026 Elections
Kampala, Uganda – January 9, 2026
Ahead of the January 15 general elections, Ugandan journalists have undergone specialized training on peace and gender-sensitive reporting to ensure responsible media coverage during the election period. The two-day training, held from 8th to 9th January 2026 at Makerere University’s College of Humanities and Social Sciences Smart Room, was organized by the Women’s Situation Room (WSR) in partnership with various stakeholders and brought together journalists from across print, broadcast, and online platforms.
The main objective of the training was to strengthen the capacities of media in reporting and documenting electoral processes in a responsible and gender-sensitive manner. The specific objectives included: strengthening journalists’ skills to cover the 2026 elections in a fair, balanced, gender-sensitive, and non-violent partisan way; enhancing the role of media to enable citizens to be well-informed and actively participate in the election process; ensuring focused and balanced reporting on peace during and after elections; and strengthening partnerships between the WSR and media houses during the election period.
The training covered multiple critical modules. Day one focused on responsible conflict-sensitive reporting, emphasizing principles such as balance, impartiality, and accuracy. Participants explored the role of media as a relayer of the population’s voice, election monitor, catalyst for social cohesion and reconciliation, contributor to the accountability of political actors, and a platform for detecting and debunking digital media misinformation and hate speech.
Day two addressed responsible and gender-sensitive reporting. Key aspects included the definition of gender-sensitive reporting, how to become a gender-sensitive reporter, critical elements in reporting with gender awareness, packaging gender-sensitive stories, and a checklist for detecting and avoiding gender-insensitive reporting.
Her Lordship, retired Judge Justice Mary Mayitum, emphasized the importance of peace as the foundation of development and democratic engagement. “Because we value peace more than anything. Without peace, really, you can do nothing. But where there is peace, you can have time to reflect, discuss with others, and join in meaningful dialogue,” she said. She warned that the country’s past conflicts, such as those in Gulu, underscored the necessity of maintaining national harmony.
Justice Mayitum also urged other key election stakeholders to uphold peaceful conduct. “Being peaceful is the very heart of life. We have spoken to police, security personnel, political parties, and the Electoral Commission. We want politicians to have a code of conduct and to understand that it’s okay to think differently without fighting or hating one another,” she added.
Dr. William Tayebwa, lead facilitator and senior lecturer in the Department of Journalism and Communication at Makerere University, said, “This training is about conflict-sensitive reporting, peace journalism, and gender-sensitive reporting in the context of the elections. The emphasis was on giving female political candidates a voice while ensuring journalists report responsibly on election-related matters.”
Participants described the training as timely and impactful. Tony Banizengabo of CBS Wakiso District said, “We’ve benefited a lot. We’ve been trained to write stories which bring peace, not conflict. Ahead of the elections, we are very ready to be part of peacemakers.”
Dorcas Kimono of UBC TV Kampala added, “It was so timely and rich. We learned how to report without promoting or fueling violence, giving voice to victims without angering them or encouraging violators. This is very vital, especially as we approach the 2026 elections.”
The training aims to equip media personnel with the knowledge and skills to uphold professional ethics while contributing to a peaceful, inclusive, and gender-sensitive electoral process.
Humanities & Social Sciences
CHUSS Invests Over UGX 100 Million in Interactive Smart Screens, Upgrades Teaching Infrastructure
The College of Humanities and Social Sciences (CHUSS) has invested over UGX 100 million in the acquisition and installation of state-of-the-art interactive smart screens, marking a major step in strengthening digital teaching and learning at Makerere University.
Under the investment, 86-inch interactive 4K smart screens have been installed in major lecture rooms across the college’s schools, replacing traditional projectors and whiteboards. The upgrade is intended to modernise instructional delivery, enhance student engagement, and support blended and hybrid learning models.
The touch-sensitive smart screens enable lecturers to write, draw, and annotate content directly on the display, while simultaneously integrating multimedia resources such as videos, presentations, and online materials. The screens support wireless screen casting from laptops, tablets, and smartphones, allowing for smooth, cable-free presentations and real-time sharing of students’ work during lectures and group discussions.
Designed to promote interactive and learner-centred pedagogy, the smart screens feature multi-touch capability that allows several users to interact with the board at the same time. This functionality supports collaborative learning, problem-solving exercises, and group presentations, making lessons more engaging and inclusive for students with diverse learning styles.
The boards are equipped with built-in cameras, microphones, and speakers, enabling seamless hybrid teaching through platforms such as Zoom, Microsoft Teams, and Google Meet. This allows lecturers to conduct virtual and physical classes simultaneously, record full lectures, and share them with students for later review, revision, or catch-up purposes.
Running on dual Android and Windows operating systems with full internet connectivity, the smart screens provide direct access to online academic resources, digital libraries, and learning management systems. Their AI-powered features further enhance lesson organisation, content clarity, and efficient, paper-free instruction, contributing to a more sustainable learning environment.
To ensure safety and prevent misuse, the smart screens are secured in fabricated metallic safety boxes installed in the lecture rooms.
Beyond digital infrastructure, CHUSS has also undertaken additional physical improvements. The Russian Lecture Room in the School of Languages, Literature and Communication has been furnished with new chairs, tables, and a projector screen, significantly enhancing its teaching environment.
The college has further improved staff working spaces, with the School of Psychology renovating office space and classrooms in Block A, while similar renovations have been carried out in the School of Social Sciences.
The infrastructural upgrades underscore CHUSS’ commitment to improving the quality of teaching, learning, and staff working conditions in line with Makerere University’s digital transformation agenda.
-
General1 week agoPress Statement: Makerere University Congratulates Former Staff and Students on Successful Election to Public Office
-
General7 days agoPress Statement: Makerere 76th Graduation Ceremony
-
General1 week agoRe-Advert for the Position of the Second Deputy Vice Chancellor
-
Health2 days agoCall For Applications: MakNCD Masters and PhD Training Opportunities
-
General2 weeks agoMak Hosts NCHE Competence-Based Education Standards Validation Meeting