The College of Humanities and Social Sciences (CHUSS) at Makerere University held its first-ever non-academic staff retreat on December 7-8, 2024, at the Grand Global Hotel in Kikoni, a Kampala suburb. The retreat focused on customer care, quality assurance, professional work ethics, and human resource management. This landmark event, organized under the guidance of CHUSS Principal Prof. Helen Nambalirwa Nkabala, was aimed at fostering teamwork, reflecting on work practices, and strategizing ways to enhance service delivery and the university’s overall image.
The retreat brought together administrative and support staff to build networks, improve working environments, and align individual efforts with the university’s strategic goals. “We are here to learn, dialogue, and strategize together to improve our services in line with the university’s strategic direction. It starts with us,” said Prof. Nkabala in her opening remarks. She emphasized the collective responsibility of staff in achieving Makerere University’s vision.
Principal Assoc. Prof. Helen Nambalirwa Nkabala speaking during the retreat.
Prof. Nkabala also highlighted challenges such as inadequate staffing, particularly among security personnel and custodians, and called for the Human Resources Directorate to reconsider housing policies to support this vital group of workers.
In addition to formal sessions, the retreat featured interactive dialogues between staff and management, work place role plays, team-building exercises, and fitness training. A fireplace dinner provided a relaxed setting for staff to share concerns and suggestions. Activities like these rejuvenate the spirit and promote a sense of belonging.
Key Presentations and Insights
The retreat featured presentations from Makerere’s Director of Human Resources, Deus Tayari Mujuni; Chair of the CHUSS Quality Assurance Committee, Prof. Sylvia Nanyonga Tamusuza; Dr. Dickson Kanakulya, Head of the Department of Philosophy; and Dr. Gilbert Gumoshabe, Head of the Department of African Languages.
A section of staff attending the training at Grand Global Hotel.
Love Your Work and Serve Clients Diligently- Dr. Gilbert Gumoshabe
Dr. Gilbert Gumoshabe, the Head of the Department of African Languages, presented on the importance of customer care in the workplace, focusing on how staff should attend to clients, particularly students, and the behavior expected of them while on the job. He began by emphasizing the importance of loving one’s work, regardless of the role. “Love your work. You applied for it. If you’re a secretary, PR, cleaner, or messenger, love your job. There is nothing more rewarding than people trusting you. Do your work with a smile,” he advised.
Dr. Gumoshabe discussed several key aspects of professional conduct, beginning with the importance of time management and serving clients diligently. He also highlighted the need for staff to leave personal beliefs, especially those related to witchcraft, outside the workplace. “Leave your beliefs like witchcraft behind the office. Witchcraft is real, and it moves in families. If you’re bewitching, what will happen when you’re bewitched? Always do to others what should be done to you. Avoid being jealous of those who do their work. If you focus on doing your job well, you won’t be chased, but if you indulge in witchcraft, you will be deceived. Sometimes you condemn yourself and slander others,” he said.
Dr. Gilbert Gumoshabe presenting on Customer care.
He also stressed the importance of professionalism in the workplace. Dr. Gumoshabe lectured staff on maintaining confidentiality, being polite in communication, greeting people with respect, and handling personal problems privately. He emphasized the need for staff to be friendly, responsible, and cooperative with colleagues and their leaders. Furthermore, he advised staff on maintaining personal hygiene and cultivating good habits. “Dress appropriately and be mindful of your shopping. Look for what fits you. No matter how much you want to attract love, your dressing matters. Avoid talking negatively about your supervisors, as all information that goes around comes around. There is no perfect person, and administrators want results,” Dr. Gumoshabe concluded.
Upholding Quality Standards: There must be a change in the image of our college and university- Prof. Tamusuza
Professor Sylvia Antonia Nanyonga Nakimera Tamusuza, the Chair of the CHUSS Quality Assurance Committee, addressed staff on the essential role of quality assurance in enhancing service delivery and improving the university’s reputation. She emphasized that quality begins with personal responsibility, encouraging staff to reflect on their work environments and professional conduct. “Quality is about doing things the best way and ensuring they meet the required standards,” she remarked, highlighting that teamwork, cleanliness, and attention to detail are vital components in maintaining high standards.
Assoc. Prof. Helen Nkabala (Left) introducing Prof. Sylvia Antonia Nakimera Nanyonga Tamusuza (Right).
Professor Tamusuza warned against complacency and urged staff to embrace continuous improvement. She explained that quality assurance not only leads to better services and a more conducive working environment but also reduces complaints. “When there is quality, we will always smile when things are done well,” she said. She added that quality assurance contributes significantly to the university’s reputation, resulting in happier students and staff, and fostering a sense of pride within the university community.
To further elaborate, Professor Tamusuza highlighted the principles of quality assurance. She emphasized the importance of doing the right things consistently, checking work to ensure it aligns with assigned tasks, correcting mistakes, being efficient, managing time effectively, and promoting clear communication and teamwork. “We cannot change what we do unless we improve the quality of what we do. Let us think about efficiency and time management, and we should be people who pay attention to detail,” she stressed.
Prof. Sylvia Antonia Nanyonga Nakimera Tamusuza presenting on Quality Assurance.
In addition, she underscored the critical role of staff in maintaining quality assurance, including keeping offices clean, greeting visitors politely, filing documents properly, ensuring cleanliness in toilets and compounds, arriving on time, and maintaining self-discipline at work. Creating a daily checklist for tasks, she suggested, is another way to ensure quality.
“Remember, you hold the quality of the work in the place where you work. Whether it’s a professor, student, or visitor, please handle them properly because we are here because they are here,” Professor Tamusuza emphasized. She concluded by stressing the need for a shift in the image of the college and university, noting that this change starts with each individual. “There must be a change in the image of our college and university because of the services we offer. It begins with me,” she declared.
Some of the staff that attended the training.
Offering motivational advice, she shared that quality is not just an action but a habit that everyone must cultivate. “Every small thing makes a difference. Doing your work well helps you remain healthy. Your work helps Makerere shine,” she concluded.
Work Ethics and Professionalism by Dr. Dickson Kanakulya
Dr. Dickson Kanakulya delivered a compelling session on the importance of work ethics and professionalism, emphasizing that a strong work ethic is the foundation for high performance and institutional success. He discussed how attitude, ethical behavior, and professionalism are integral to creating a productive and harmonious work environment.
Dr. Dickson Kanakulya presenting on Ethics and Professionalism.
In his presentation, Dr. Kanakulya underscored the transformative power of a positive attitude, describing it as essential for workplace success. “A negative attitude is like a flat tire—you won’t get anywhere until you change it,” he remarked. He explained that cultivating a positive outlook not only boosts personal engagement but also fosters productivity and collaboration among colleagues.
Dr. Kanakulya also reminded staff of the importance of aligning their actions with Makerere University’s core values of integrity, accountability, and respect. Ethical conduct, he emphasized, is critical for building trust, strengthening teamwork, and enhancing the university’s reputation as a global knowledge hub. “Ethical conduct builds trust, strengthens teamwork, and contributes to Makerere’s standing as a global knowledge hub,” he stated, highlighting how these principles serve both the individual and the institution.
Some of the non-teaching staff during the training.
He further stressed the importance of efficient use of time, urging staff to manage their schedules effectively and ensure that their tasks are completed in a timely manner. Efficiency, he noted, is a hallmark of professionalism and a vital component of high performance. Additionally, he encouraged staff to pay close attention to detail in their work, explaining that professionalism requires care and precision to uphold the university’s high standards.
Through his engaging presentation, Dr. Kanakulya illustrated how embracing ethical principles, maintaining a positive attitude, and demonstrating professionalism can enhance individual performance while contributing to Makerere University’s strategic vision.
HR Reforms to Streamline Operations– Chief HR Deus Mujuni
Chief Human Resource Officer, Deus Tayari Mujuni detailed Makerere University’s revised Human Resources policies, aimed at enhancing efficiency and compliance with employment laws. Addressing the retreat, he outlined updates from the amended 2009 HR Manual, which emphasize recruitment protocols, leave management, and payroll accuracy.
Chief Human Resource Manager Deus Tayari Mujuni training staff on Human Resource Policies and Regulations.
Mujuni reported that Makerere University has rolled out significant updates to its Human Resources (HR) policies, aiming to streamline staff management and ensure compliance with labor laws. The changes, unveiled by the university’s Human Resources Director, Deus Tayari Mujuni, focus on recruitment, leave management, performance evaluation, and payroll systems, as detailed in the revised 2009 HR Manual.
“The manual consolidates policies, procedures, and practices to guide the recruitment, development, and retention of staff,” Tayari explained, emphasizing its critical role in defining the responsibilities of the University Council and employees.
A section of staff follows proceedings.
A key reform mandates that, starting FY 2024/2025, unit-level appointments funded by non-wage budgets will be prohibited, ensuring such funds prioritize teaching and research. The University Council reaffirmed this during its May 9, 2024, meeting, emphasizing that all salaries must align with the designated wage budget.
Tayari also underscored the expanded duties of line managers, which include monitoring performance, overseeing leave compliance, and ensuring accurate payroll management. Notably, staff on study leave must now submit signed bonding agreements and periodic progress reports, with failure to return from leave classified as misconduct under Section 9.6 of the HR Manual.
Some staff attending the training react to proceedings.
The revisions also enhance payroll accuracy by requiring timely updates about inactive staff receiving salaries. Occupational safety and health measures have been bolstered to comply with the Occupational Health and Safety Act.
“These updates aim to propel Makerere into becoming a high-performance institution by aligning individual and organizational goals,” Tayari concluded. The reforms are expected to improve efficiency, accountability, and institutional alignment with Makerere’s strategic vision.
Staff in a role play of a student in the process of looking missing marks.
Participants react
The retreat underscored the critical role of non-academic staff in achieving Makerere University’s vision as a global knowledge hub. The event concluded with a collective commitment to apply the insights gained, ensuring that CHUSS remains a model of excellence within Makerere University.
Staff in a role play of preparing for a VIP visit to the university.
Participants expressed gratitude for the retreat and praised its relevance to their roles.
Sunday Seezi, Chief Custodian, shared: “This retreat was a first of its kind for us as non-teaching staff. Many times, we hear of workshops for academic staff, but this time we felt seen and valued. The activities were well-organized, and we left with valuable lessons to implement in our daily work. We appreciate our Principal for this initiative.”
Chief Custodian Sunday Seezi contributing during the retreat.
Rebecca Talikaza, another custodian, added: “We are indeed happy to be included in such an event. The choice of the hotel was excellent—we slept well, ate well, and learned a lot. The presentations were rejuvenating, and I believe everyone who attended has a changed mindset. However, I suggest that next time, participants be given certificates of attendance. It would mean a lot to many of us who don’t have formal academic qualifications.”
Custodian Rebecca Talikaza contributes during the discussion.
Annet Nakaye, a cleaner and messenger, noted: “This was my first time attending such a workshop. I learned a lot about how to improve my work and serve better. I am grateful to our Principal for thinking about us. We promise to improve where we have been falling short.”
Secretary Joyce Hatemere speaking during the discussions.
The retreat reaffirmed that achieving institutional goals requires the dedication and collaboration of every member of the university community.
The Makerere University fraternity is mourning the loss of a dedicated and hardworking academic, Dr. Brian Semujju. At the time of his passing, Dr. Semujju was serving as a Senior Lecturer in the Department of Journalism and Communication, School of Languages, Literature and Communication, where he had worked for eight years. He was a prolific scholar with more than 20 publications to his name, the most recent of which was published in February 2025.
In a condolence message from the Vice Chancellor delivered by Prof. Winston Tumps Ireeta, the Acting Deputy Vice Chancellor for Finance and Administration, the University extended its heartfelt sympathies to the bereaved family. Prof. Ireeta noted that Dr. Semujju was widely known for his enthusiasm and commitment to academic research. Drawing from scripture, he offered comfort to mourners with a quote from Psalms 34:14: “The Lord is close to the broken-hearted and saves those who are crushed in spirit.” He also extended condolences to Dr. Semujju’s students, fellow scholars, and colleagues.
Prof. Winston Tumps Ireeta pays tribute to Dr. Semujju.
On behalf of the College of Humanities and Social Sciences, the Principal, Prof. Helen Nambalirwa Nkabala and the Deputy Principal, Dr. Eric Awich Ochen, shared heartfelt condolences. The College Leadership acknowledged Dr. Semujju’s immense contributions and the deep void his death left in the college following his passing on 3rd August 2025. Equally commended was Dr. Semujju’s remarkable journey from Lecturer to Senior Lecturer—a clear testament to his passion and commitment to research. Dr. Semujju’s dedication to his work was described as extraordinary, and Dr. Awich Ochen confirmed that he was due for promotion to Associate Professor at the time of his death, a reflection of his unwavering pursuit of academic excellence.
Prof. Helen Nambalirwa Nkabala (Right) is joined by Dr. Eric Awich Ochen (Left) and Dr. Eve Nabulya to lay a wreath on Dr. Brian Semujju’s casket.
Prof. Gorretti Nassanga delivered a message on behalf of the Head of the Department, Dr. Aisha Nakiwala, describing Dr. Semujju as a man who left behind a strong legacy of academic excellence. She traced his academic journey at Makerere University, beginning as a Master’s student in 2010, graduating in 2012, and completing his PhD in 2017—the same year he joined the Department as a Lecturer. She highlighted his significant research contributions, including publications in high-impact international journals and involvement in diverse research projects covering community media, gender and media, environmental and climate change communication, and the use of mobile phones in journalism practice. Prof. Nassanga praised his critical mind and eagerness to explore new frontiers of knowledge, adding: “Apart from his work at the Department of Journalism and Communication, he took interest in other areas like music, he composed several songs including some on how to tackle climate change.”
Prof. Gorretti Nassanga (Holding Microphone) is joined by members of the Department of Journalism and Communication to deliver their message.
Prof. James Kiwanuka-Tondo, Dean at the School of Journalism, Media and Communication at Uganda Christian University, and Prof. Monica Chibita both spoke about Dr. Semujju’s insatiable curiosity and commitment to his work. Prof. Chibita noted his exceptional sense of duty, as evidenced by his latest publication in February despite battling illness. She emphasized the importance of preserving his legacy: “He leaves a gap in many people’s hearts but Brian also leaves a legacy of academic excellence. As many of his mentees who are here, we all have a duty to keep this legacy alive.”
Prof. Monica Chibita (Front) and Prof. James Kiwanuka-Tondo (Left) spoke on behalf of Uganda Christian University (UCU).
Dr. Robert Kakuru, Chairperson of the Makerere University Academic Staff Association (MUASA), reflected on the collective loss felt by the academic fraternity: “As the academic fraternity we have lost a hardworking man. We have lost a man that was destined to achieve much.” He expressed appreciation to the University Management, especially the Vice Chancellor, for their support during this difficult time. Dr. Kakuru also used the occasion to promote the MUASA Social Support Fund, encouraging both new membership and mutual support among existing members.
Dr. Robert Robert Kakuru delivers his message.
Representing the Fulbright Scholars where Dr. Semujju served as President of the Alumni Association, Dr. Saul Daniel Ddumba also expressed his sympathies: “He accepted to be our Fulbright President, which was another job on top of what he already had,” he said, praising Dr. Semujju’s enthusiastic spirit.
Mr. Baker Batte, one of Dr. Semujju’s earliest Master’s students, shared a memory that reflected his high standards and intolerance for mediocrity: “I think I gave him approximately 15 drafts for him to accept that my dissertation was good for submission.”
Mr. Baker Batte ( Holding Microphone) pays tribute to his former supervisor.
A family representative, Dr. Semujju’s brother, spoke of his strong work ethic and obsession with quality, recounting his frequent reminder to the family: “Every time he would tell us that we cannot teach if we are not doing research.” He expressed gratitude to the Department of Journalism and Communication and the University for their support, particularly through financial assistance.
The funeral service held on 5th August 2025 at St. Francis Chapel and was presided over by the Chaplain, Rev. Canon Dr. Lydia Kitayimbwa. In her sermon, the Chaplain urged the bereaved family to turn to God for comfort, describing Him as “not distant, but… the God of Comfort.” She read from 2 Corinthians 1:3–7, reminding the congregation of God’s enduring presence in times of suffering: “Blessed be the God and Father of our Lord Jesus Christ, the Father of mercies and God of all comfort, who comforts us in all our affliction… Our hope for you is unshaken, for we know that as you share in our sufferings, you will also share in our comfort,” she preached.
Rev. Canon Dr. Lydia Kitayimbwa leads congregants in song.
The event was graced by several dignitaries from the Media, including the CEO of Vision Group, Mr. Don Wanyama, and the Head of Bukedde TV, Mr. Richard Kayiira.
The results for the 2025/2026 special entry examination for the Diploma in Performing Arts held on Saturday 17th May, 2025. Candidates who scored a final mark of 50% and above passed the Examination and have been recommended to the university’s Admissions Committee for consideration.