General
Mak Public Fair on Academic Transcripts Opens
Makerere University on Tuesday 8th November, 2022 officially commenced a two-week Public Fair on Academic Transcripts and Certificates at the Freedom Square. Spearheaded by the Department of the Academic Registrar, the Public Fair is technically supported by the Directorate for ICT Support (DICTS), Finance Directorate and staff from Makerere University Business School (MUBS). The interdepartmental effort was flagged off at a Press Conference addressed by the Vice Chancellor, Prof. Barnabas Nawangwe, Academic Registrar, Prof. Buyinza Mukadasi and the Deputy Registrar (Examinations, Transcripts and Certificates), Mr. Otim Lynd Tom.
In his address, the Vice Chancellor noted this was a special day in the history of Makerere as it held its first ever Public Fair to handle the most important documents issued to graduates of the University.
“We took a decision that as we celebrate 100 years, we should hold this public fair to enable anybody who has any issue with their transcript or certificate to get that issue resolved so that they can walk home with their document” remarked the Vice Chancellor.
Prof. Nawangwe added that statistics revealed that while a few thousands of transcripts remained uncollected or issued, certificates formed the bigger number of uncollected academic documents. “That probably speaks to the fact that most employers are satisfied with transcripts.”
The Vice Chancellor thanked the Department of the Academic Registrar for working hard to ensure that all the issues affecting the issuance of transcripts and certificates are resolved. “The Department has got a very good record of the transcripts and certificates that have not been collected and as you have seen in the media previously, these date back to the fifties.”
Prof. Nawangwe therefore appealed to the media to ensure that the public fair receives wide publicity so that all alumni who may have any issues regarding their academic credentials are reached. He reaffirmed that the public fair was demonstration of the University’s readiness to resolve any issues.
Additionally, Prof. Buyinza Mukadasi noted that the public fair was aimed at mobilizing public participation in the attainment of Makerere University‘s core values of professionalism, integrity and responsiveness to customer needs in as far as academic documents are concerned.
The Academic Registrar shared that as the custodian of all transcripts and certificates, the Department was mindful that there we some alumni who could have lost their documents in various circumstances. He equally invited all those that might fall in this category to visit the public fair and receive assistance.
“We want to renew our commitment to all our alumni and those interested in pursuing their academic careers at this university that we are a credible flagship university, and we remain committed to our ideals to develop the human resource capacity in this country, region and globally. Therefore the internal challenges you face are core to our business and we want to solve them jointly” concluded Prof. Buyinza.
Elaborating on the joint nature of the public fair, Mr. Otim who doubles as the Chairperson of the Interdepartmental Task Force Tracer Process to Address all Outstanding Transcripts Issues at Makerere University remarked that the assembly of various departments under one roof was aimed at resolving all pending issues transparently.
Mr. Otim acknowledged that although there have been technical issues surrounding issuance of some transcripts, a lot has been done to resolve them and all matters raised by stakeholders going forward will be handled on a case-by-case basis. He thanked the Vice Chancellor and University Management for the support accorded to the organisation of the Public Fair and the Media for covering the event.
The Public Fair on Academic Transcripts and Certificates will run for two weeks starting 8th November 2022, from 9:00AM to 4:00PM on all weekdays including Saturdays. A mobile application to help alumni check the status of their transcripts is being developed and a link will be shared in due course.
By Gerald Ochwo
On 25th March 2025, a delegation of Registrars from Mbarara University of Science and Technology (MUST) undertook a benchmarking exercise at Makerere University, with a specific focus on the latter’s pioneering efforts in academic records digitalization. The delegation, led by Dr. Dickson Kalungi, Ag. Deputy Academic Registrar was received by Mr. Charles Ssentongo, Deputy Academic Registrar in charge of Admissions and Records Division, who represented the Academic Registrar (AR), Prof. Buyinza Mukadasi.
The visit was prompted by Makerere University‘s trailblazing achievements in digitalizing academic records, as exemplified by the Digitalization of Academic Records Project (DARP). This initiative has been instrumental in creating a centralized, digital one stop repository of all University’s academic records, thereby enhancing the efficiency, accuracy, and security of academic records management.
In his welcoming remarks, Mr. Ssentongo conveyed the Academic Registrar’s message and highlighted Makerere University‘s efforts to digitalize all its processes and records. He further noted that the university is intentional about creating a digital ecosystem that makes academic records retrieval easy and efficient.
“As a university, we are now intentional with the digitalization of all our processes including, digitization of our manual records that date as way back as the inception of Makerere University. Currently, the DARP project as gone as far as creating a one stop center for both Academic document verification and certification, whereby our former graduates, will only need to access the online verification and certification portal and submit their documents without necessarily having to travel many physical distances to Makerere University” Mr. Ssentongo remarked.
In his appreciation remarks, the MUST head of delegation, Dr. Dickson Kalungi, thanked the Academic Registrar for honoring their request to come and learn from the best practices that exist at Makerere University and particularly commended the Department for the great steps and strides made in pioneering modern Academic records storage management systems.
“I want to sincerely thank the Office of the Academic Registrar for sparing time and organizing this meeting. As a University, we have embarked on a transformative change drive whereby we intend to automate all our registry processes including, the management of Academic Records. The DARP project at Makerere University, has been one project where we draw a number of lessons and we are eager to go and implement some of the best practices we have observed here today”
Conclusion
The benchmarking exercise undertaken by Mbarara University of Science and Technology demonstrates the significance of Makerere University and particularly, the Office of the Academic Registrar’s achievements in academic records digitalization. The DARP project serves as a model for other institutions to follow, highlighting the importance of investing in digital solutions to enhance the efficiency, accuracy, and security of academic records management. It further demonstrates the university’s commitment to sharing knowledge and best practices with other institutions. Makerere University‘s efforts in digitalizing academic records have set a high standard for other universities to emulate, and the DARP project is a shining example of innovation and excellence in academic records management.
Gerald Ochwo is the Liaison Officer, Office of the Academic Registrar
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