EfD-Mak Director Prof. Edward Bbaale (Seated Right) and some of the participants pose for a group photo with the facilitator Dr. David Fuente (On screen) after the training on 14th October 2021, CTF2, Makerere University.
Over 40 Makerere University researchers from the School of Economics were on 14th October, 2021 trained on new methodologies of information treatment into improving Water bills payments in Uganda and other countries.
The training held virtually and physically was organized and hosted by the Environment for Development Imitative (EfD-Mak) Centre.
The seminar was facilitated by Dr. David Fuente from the School of Earth, Ocean and Environment, University of South Carolina USA.
Dr. David Fuente delivering his presentation online.
Dr. Fuente presented a number of studies conducted in different countries including Kenya and Ethiopia under the theme, “Testing information treatments to improve the Financial sustainability of water utilities”. The studies according to Dr. Fuente are premised on the Global water sanitation and infrastructure challenge and the Sustainable Development Goal on provision of safe and affordable water sanitation for all by 2030.
He said policy makers face the challenge of raising water prices and improving customer bill payment behaviour noting that both are politically difficult.
“Water infrastructure is capital intensive, but largely out of public view. Improving customer awareness of the capital intensity of water supply and sanitation service delivery may increase customer perception of, “fair” water prices, however, mode of information treatment likely matters and further research is needed”, the facilitator said.
Some of the Lecturers that attended the training.
Dr. David Fuente explained that customer arrears are a chronic problem in the water and sanitation sector in the global South which undermines utilities financial stability.
“Arrears undermine tilities financial stability. For example, in South Africa, households owed municipal governments 40 billion Rand (about 4 billion USD). In Kampala Uganda, 57% of residential customers accounts have arrears while in Nairobi Kenya, 60% of customers have arrears”, he cited.
Despite the challenge, Dr. Fuente observed that, very limited work on why customers do not pay their bills and common assumptions may be wrong and lead to substantial policy mistakes.
A section of participants that attended the seminar.
“Simple, low-cost information treatments may improve customer behavior, but evidence is needed and are likely to be panacea.Policy makers need to think carefully about deploying multiple, well targeted policy instruments to improve customer payment behavior”, he stated.
Dr. Fuente provided insights from a series of literature and studies from Kenya, Ethiopia and South Africa that examined customer perceptions of, “fair” water prices and information treatments to improve customer bill payment behaviour.
The studies sought to address whether information treatments can improve customer bill payments and which treatments are more effective at improving customer bill payment. The general information treatment interventions discussed to improve bill payment included hard threats of disconnection for non-payment, soft encouragement that informs tenants, simple payment reminders and routine billing information, use of subsidies, sanctions, moral suasion.
Another section of participants that attended the training.
The goals of these studies were to reduce arrears and bill-nonpayment to improve the financial stability of utilities; Boost the agency’s financial position to cater for its investments and to increase the social welfare from the agency’s investments.
In Uganda Dr. Fuente said there is proposal that is competing for Sida funds titled, “Using information treatments to improve water bill payments under the National Water and Sewerage Corporation”.
The Director EfD-Mak Centre Prof. Edward Bbaale said, such a study is practical and primary on how to create a shock in the perceptions of people so that they can start responding to paying their bills.
Prof. Edward Bbaale (standing) delivers the welcome remarks.
Prof. Bbaale said this training was important not only to the country and researchers, based on reason that these are new techniques of analysis that researchers at the EfD-Mak centre needed to pick up and get interested to undertake similar studies.
The Director expressed the need for water agencies to have financial stability to give a good service noting that what is being proposed is to make sure that financial stability of water agencies is improved.
Prof. Bbaale shared that water supply is capital intensive and requires a lot of money to lay pipes and maintain the treatment plants and yet customers comparatively pay less. He said, to supply clean water, expand the reach and maintain constant water supply, water supply agencies require substantial resources.
A section of male participants listens to proceedings during the training.
He noted that the National Water and Sewerage Corporation of Uganda is constrained by resources to maintain their supply and pipes and at the same time lack enough resources to reach the unserved areas.
“There is no study yet in Uganda that is trying to utilize the methodologies learnt into analyzing how to improve water bill payments in Uganda despite the common knowledge that many customers have payment arrears.
I am hopeful that the proposed study in Uganda will win the Sida grant and will go a long way in informing NWSC and government on how to improve water bill payments. And, if this study is implemented, it will be a great opportunity for us to see what findings come forth and what recommendations are put forward for government to improve water bill payment”. Prof. Bbaale stated.
Prof. Edward Bbaale appreciated that water supply agencies require substantial resources to fulfill their mandate.
Participants speak on the training
Dr. Oryem John Bosco, a Lecturer in the School of Economics described the training as a good collaboration and chance for researchers to understand what is going on with other researchers.
“And in this case, understanding what research is going on in terms of utility payments and challenges that communities face in paying water bills is a good study which links with the SDGs and the national development goals.
So understanding why payments delay and what can make people pay their water bills is a very good innovation. From this training and the proposed Uganda study, the facilitator is intending to craft messages to the water consumers to ensure that public utilities get the desired revenue that can make them operate without too much financial constraints”, Dr. Oryem commended.
Mr. Peter Babyenda the Policy Engagement Specialist in charge of coordinating the Inclusive Green Economy (IGE) training program who is also a PhD student thanked EfD-Mak center for organizing the wonderful training.
“The presentation is new to us, and it touches on of the key issue-water, where we have so many problems. I heard there is a proposal for Uganda which I am so interested in and can’t wait to see how this study goes. I am interested in the findings and to learn more on the methodologies”, Mr. Babyenda stated.
Welcoming the first year students to Makerere University, and to the College of Business and Management Sciences in particular, the Principal-Prof. Edward Bbaale said: “Prioritize your academics. I urge you to remain focused. This is your season of hard work. You are here to contribute to the transformation of Uganda and the world at large.”
The Principal made the remarks on Day One (5th August 2025) of the College of Business and Management Sciences (CoBAMS) Orientation. Organised by the College Management and 91st College Guild Council, the Orientation is scheduled to take place from 5th to 8th August 2025 at Makerere University Yusuf Lule Central Teaching Facility (CTF2 Auditorium).
The Principal congratulated the first year students upon joining CoBAMS-the leading training unit and supply chain of professionals in economics, business, statistics and planning fields.
“We are proud to be shaping the future economists, business leaders, entrepreneurs, policy analysts, actuaries, and statisticians who will go on to transform industries, drive public policy, and make impactful decisions globally,” he remarked.
Prof. Bbaale pointed out that the College consists of three (3) schools namely Economics, Business, as well as Statistics and Planning. Providing a brief on the leadership of the College, he mentioned the Deputy Principal-Associate Professor James Wokadala, the Dean, School of Economics-Associate Professor Ibrahim Mike Okumu, the Dean, School of Business-Associate Professor Godfrey Akileng, and the Dean, School of Statistics and Planning-Dr. Margaret Banga. With reference to the orientation programme, he informed the students that they would have specialized sessions with the Deans and staff of the respective schools on 6th August 2025. The Principal also acknowledged Heads of Departments, and the College Management Board as key players in leadership.
Prof. Edward Bbaale makes his remarks.
Inspired by the rich and celebrated history of Makerere (established in 1922), Prof. Bbaale notified the students that the institution celebrated 100 years of excellent service to humanity in 2022, and has built a reputation that transcends borders. “The name, Makerere University is recognized, respected, and revered. I call upon you, to wholeheartedly guard and protect the institution’s name and reputation,” he said.
Tackling safety and well-being, Prof. Bbaale guided that safeguarding starts with an individual. He encouraged the students to read the Makerere University Safeguarding Policy to understand the safeguarding concerns, guidelines and responsibilities of the respective Offices. He informed the students that the College had safeguarding champions including a student representative, who have been trained to handle the safeguarding concerns, and to work closely with the students’ body to identify and report safeguarding matters.
He also cautioned the students against any forms of misconduct. “The University is committed to ensuring zero tolerance against sexual harassment, and exam malpractices. During the orientation, staff from the Gender Mainstreaming Directorate will provide a brief on the Policy and Regulations against Sexual Harassment, and the College Registrars will guide you on the academic policies.”
The address by the Principal set the pace for presentations on the following critical matters: Life at Campus, Guidance and Counselling, Makerere University Tuition Policy, Information Technology and Library resources, the Emerging Leaders Program (ELP), and a networking session with the 91st College student leaders.
Building on to the Principal’s powerful message, the following University officials interacted and engaged students on 5th August 2025: Ms Juliet Mirembe Ssewankambo-Acting College Registrar, Ms. Rose Nalwanga-Senior Counsellor, Dr. Peace Musiimenta-Representative of the Emerging Leaders program team, Mr. Peter Mubiru-College Bursar, Ms. Claire Nakaseeta-from the College Library, Mr. Gilbert Nsazimaana-DICTS, Ms. Namazzi Madrine Kayima-School of Economics Registrar, Ms. Stella Butamanya-School of Statistics and Planning Registrar, Ms. Ritah Namisango-Principal Communication Officer, and Mr. Moses Kibirango-Web Administrator.
L-R, Mrs. Juliet Ssewankambo (AG.Colllege Registrar), Mr. Gilbert Nizeyimaana (DICTS), Prof. Edward Bbaale (Principal), Mr. Peter Mubiru (College Bursar), Ms Rose Nalwanga (Senior Counselor), and Ms Claire Nakaseeta-representing the College Librarian.
From 6th to 8th August 2025, the student centered orientation features sessions on the following: Academic policies, orientation meetings with leadership of the respective Schools, understanding the responsibility of a student, health and wellness, brainteaser activities, gender mainstreaming, sensitization about the Red Cross, tour of the library and exposure to resources, as well as IT and hands-on-training.
Delighted that the first year students had turned up in big numbers, filling the auditorium to the brim, the Chairperson of the 91st College Guild Council, Fahad Ssozi Batte, said the 2025 orientation was planned to provide a rich and rewarding experience to students, as they commence the academic year 2025/2026. In addition, Ssozi Batte noted that the information and knowledge shared would provide a firm foundation to the students about life on campus. He thanked the entire College student leadership for remaining steadfast in the advancement of student interests.
Fahad Ssozi Batte (Centre in a suit) and some of the student leaders coordinating the four days Orientation at CoBAMS.
A study by researchers from the EfD-Mak Centre at Makerere University has revealed stark gender differences in the impact of COVID-19 on food security among Uganda’s urban poor, with female-headed households bearing the brunt of the crisis. The findings were presented at a stakeholder dissemination meeting held at Tick Hotel in Kawempe Division, Kampala.
The research, led by Dr. Fred Matovu, Fred Kasalirwe, and Anitah Kyamugabwa, focused on Kawempe Division, one of Kampala’s most densely populated and low-income areas. Using data from a 2022 household survey of 415 respondents, along with focus group discussions and interviews with key government stakeholders, the study examined how the COVID-19 pandemic and related economic disruptions worsened food security in informal urban settings.
Peter Babyenda speaking during the dissemination workshop.
Speaking on behalf of the EfD Uganda Director, Dr. Peter Babyenda stressed that Uganda’s current social protection structures are inadequate, especially for the most vulnerable. He called for policy frameworks that are informed by grassroots realities. “We need policies that involve those affected from the ground up, especially the urban poor who live on daily incomes. During COVID-19, these groups suffered immensely when lockdowns were imposed without consultations,” he said.
The study, titled “Differences in COVID-19 Effects on Food Security and Adaptive Strategies among the Urban Poor: Experiences from Uganda and Tanzania”, was conducted between 2022 and 2023 in collaboration with EfD Tanzania. In Uganda, the research focused on how urban poverty intersected with gender and food insecurity.
Peter Babyenda representing the Director EfD-Mak Centre.
Presenting the findings, Fred Kasalirwe reported that poor urban households, especially those relying on informal employment, were disproportionately affected due to low and unstable incomes. The containment measures introduced in March 2020 including stay-at-home orders, closure of schools, suspension of public transport, and night curfews had a devastating effect on daily earners. As economic activity halted, access to food, healthcare, and essential services declined sharply.
The research found that food security and dietary quality worsened for both male- and female-headed households. However, the impact was more severe for female-headed households due to greater caregiving responsibilities and fewer income-generating opportunities. With limited access to social safety nets, families resorted to extreme coping strategies such as selling household assets, depleting savings, and changing their diets involuntarily. Kasalirwe noted that government food assistance during the crisis was inconsistent and insufficient.
Fred Kasalirwe presenting the study findings.
He explained that female-headed households faced unique challenges, often balancing caregiving with limited means to earn income during lockdowns. “These households suffered more from income shocks, leading to worsened nutrition among children and the elderly,” he said. Most had to rely on informal networks or personal savings to survive.
The study also noted an unexpected finding: persons with disabilities experienced relatively improved food security during the crisis, likely due to targeted social support. However, this level of support was not extended to most households, exposing critical gaps in Uganda’s social protection systems.
Fred Kasalirwe presenting the research findings at Tick Hotel in Kawempe.
While the COVID-19 pandemic was a primary focus, researchers emphasized that food insecurity among the urban poor in Uganda has been driven by a wider series of shocks. These include prolonged droughts, floods, mudslides, economic recessions and the suspension of major aid programs such as USAID. Each of these events has further strained already fragile food systems and household resilience.
Kasalirwe warned that unless Uganda adopts robust and inclusive social protection policies, the country will remain vulnerable to future crises. He urged the government to consider gender-responsive strategies that recognize the disproportionate burden carried by women and informal workers. “Government programs often collapse because communities are not involved in designing or owning them,” he said. “What we need is a bottom-up approach where self-help mechanisms and community buy-ins are developed alongside government interventions.”
A stakeholder contributes during the discussions.
He further noted that while COVID-19 provided the context for the study, the findings are applicable to a wide range of future shocks, including public health emergencies, climate change, and global economic downturns. “We’ve seen floods in Mbale, Ebola outbreaks, and the ripple effects of the Ukraine war. We need systems that don’t crumble when funding dries up,” he said.
The researchers urged both the government and development partners to shift focus from emergency responses to long-term resilience building. They emphasized that coping strategies such as selling productive assets or reducing food intake are impoverishing and unsustainable. The study called for a strong policy framework that prioritizes food security, supports vulnerable populations, and enhances urban livelihoods.
A participant makes contribution to the study finding.
The study recommends a participatory approach that actively involves vulnerable communities in the design and implementation of social protection programs. It also calls for the establishment of community-based safety nets that are sustainable even in the absence of regular government funding. The researchers stressed the importance of gender-sensitive planning, especially in informal settlements where women face heightened challenges during economic shocks. Additionally, the government is urged to streamline its social protection initiatives through the Ministry of Gender, Labour and Social Development, ensuring effective outreach and awareness to reach those most at risk.
The research was funded by the EfD Global Hub and coordinated by the EfD-Mak Centre. Participants at the dissemination meeting echoed the urgency of addressing urban food insecurity and preparing more effectively for future crises.
More photos from the workshop
A participant contributes during the discussion.A local government official clarifies on some issues during the discussion.
Jane Anyango is the Communication Officer EfD Uganda.
On Tuesday 22nd July 2025, Prof. Edward Bbaale, the Principal of the College of Business and Management Sciences (CoBAMS) endorsed the newly-established College SACCO by enrolling as a member.
The Mak-CoBAMS SACCO, which was inaugurated on 14th July 2025, provides a platform to improve the economic well-being and quality of life of members through accessible financial services, provision of affordable loans, promotion of a savings and investment culture, financial security, and potential dividends.
The interim Committee that was instituted to kick-start the SACCO has been working under the guidance of the Deputy Principal, Associate Prof. James Wokadala as Patron.
Tasked with finalizing the operations of the SACCO, the Interim Committee, chaired by Dr. Peter Babyenda consists of the following members: Dr. Allen Kabagenyi-Vice Chairperson, Dr. Christopher Alioni-General Secretary, Mr. Peter Mubiru-Treasurer, and Mrs. Juliet Mirembe Ssewankambo-Mobilizer. The Committee members representing the three schools include: Mr. Fred Kasarirwe-School of Economics, Dr. Marion Nanyanzi-School of Business, and Dr. Hellen Namawejje-School of Statistics and Planning. Mr. Joseph Ikarok represents support staff on the SACCO.
L-R: Mrs. Juliet Mirembe Ssewankambo, Dr. Christopher Alioni, Dr. Peter Babyenda, Assoc. Prof. James Wokadala, Mr. Peter Mubiru, and Prof. Edward Bbaale interact.
As the SACCO kicks off, the Committee agreed on the following contributions: Membership fee of 20,000/=, Annual subscription fee of 30,000/=, a minimum of ten shares at 100,000/= per member, and a minimum monthly contribution of 50,000/=.
The Committee believes that the rates set are manageable by members of staff. According to the Chairperson, Dr. Babyenda, the Committee is enrolling members. He stated that the minimum monthly saving of 50,000/= is a priority, and also called upon each member to pay up the minimum 10 shares before 31st July 2025.
Congratulating the College Principal, Prof. Bbaale upon becoming a member of the Mak-CoBAMS SACCO, the interim General Secretary-Dr. Alioni, reported that they need at least 30 members to start operations.
Following his enrollment as a Member, Prof. Bbaale, lauded the team for the establishment of the SACCO, a long-awaited intervention that will provide financial support to staff members. He thanked Associate Prof. James Wokadala for his resilience and dedication to making this initiative a reality.
Prof. Bbaale explained that the SACCO is well-aligned with the college’s research and academic programs, which focus on business, economics, statistics and planning.He highlighted the critical need for accessible finance, citing it as one of the leading constraints to development and business growth. The SACCO will fill a significant gap by providing staff members with financial support at reasonable interest rates.
Prof. Edward Bbaale makes his remarks.
Prof. Bbaale believes that the SACCO will transcend his tenure and become a lasting legacy for the college, providing benefits to staff members for years to come. He commended the interim committee for their hard work and commitment to establishing the SACCO. He expressed confidence in the team’s ability to manage the SACCO effectively, citing their strong work ethic and dedication.
Pledging his full support towards the SACCO, Prof. Bbaale rallied members of staff to join the initiative and participate in its activities and programmes. He stated that the SACCO will have a positive impact on the college community, addressing financial constraints and improving the well-being of staff.
The Deputy Principal, Associate Prof. Wokadala, acknowledged the College Principal for hosting the meeting and guiding the process leading to the establishment of the SACCO. He noted that the SACCO is a long-standing dream of the college’s formulators and a game-changer for the institution. To this end, the College Board unanimously welcomed the idea and set up an interim committee to oversee its implementation.
Associate Prof. Wokadala commended the colleagues who volunteered to steer the initiative, expressing confidence that the SACCO would become vibrant and successful. He visualised the SACCO evolving into a microfinance institution or bank with member support.
The Deputy Principal reported that the Principal’s office provided a contribution of 3,000,000/= to kick-start the SACCO’s activities, which would be accounted for by the committee. He emphasized transparency and accountability in managing the funds, noting that the committee would account for every shilling received, and present a report to the Annual General Meeting (AGM).