Business & Management
Researchers Trained on New Methodologies of Improving Customer Water bill Payment Behaviour
By Jane Anyango
Over 40 Makerere University researchers from the School of Economics were on 14th October, 2021 trained on new methodologies of information treatment into improving Water bills payments in Uganda and other countries.
The training held virtually and physically was organized and hosted by the Environment for Development Imitative (EfD-Mak) Centre.
The seminar was facilitated by Dr. David Fuente from the School of Earth, Ocean and Environment, University of South Carolina USA.
Dr. Fuente presented a number of studies conducted in different countries including Kenya and Ethiopia under the theme, “Testing information treatments to improve the Financial sustainability of water utilities”. The studies according to Dr. Fuente are premised on the Global water sanitation and infrastructure challenge and the Sustainable Development Goal on provision of safe and affordable water sanitation for all by 2030.
He said policy makers face the challenge of raising water prices and improving customer bill payment behaviour noting that both are politically difficult.
“Water infrastructure is capital intensive, but largely out of public view. Improving customer awareness of the capital intensity of water supply and sanitation service delivery may increase customer perception of, “fair” water prices, however, mode of information treatment likely matters and further research is needed”, the facilitator said.
Dr. David Fuente explained that customer arrears are a chronic problem in the water and sanitation sector in the global South which undermines utilities financial stability.
“Arrears undermine tilities financial stability. For example, in South Africa, households owed municipal governments 40 billion Rand (about 4 billion USD). In Kampala Uganda, 57% of residential customers accounts have arrears while in Nairobi Kenya, 60% of customers have arrears”, he cited.
Despite the challenge, Dr. Fuente observed that, very limited work on why customers do not pay their bills and common assumptions may be wrong and lead to substantial policy mistakes.
“Simple, low-cost information treatments may improve customer behavior, but evidence is needed and are likely to be panacea.Policy makers need to think carefully about deploying multiple, well targeted policy instruments to improve customer payment behavior”, he stated.
Dr. Fuente provided insights from a series of literature and studies from Kenya, Ethiopia and South Africa that examined customer perceptions of, “fair” water prices and information treatments to improve customer bill payment behaviour.
The studies sought to address whether information treatments can improve customer bill payments and which treatments are more effective at improving customer bill payment. The general information treatment interventions discussed to improve bill payment included hard threats of disconnection for non-payment, soft encouragement that informs tenants, simple payment reminders and routine billing information, use of subsidies, sanctions, moral suasion.
The goals of these studies were to reduce arrears and bill-nonpayment to improve the financial stability of utilities; Boost the agency’s financial position to cater for its investments and to increase the social welfare from the agency’s investments.
In Uganda Dr. Fuente said there is proposal that is competing for Sida funds titled, “Using information treatments to improve water bill payments under the National Water and Sewerage Corporation”.
The Director EfD-Mak Centre Prof. Edward Bbaale said, such a study is practical and primary on how to create a shock in the perceptions of people so that they can start responding to paying their bills.
Prof. Bbaale said this training was important not only to the country and researchers, based on reason that these are new techniques of analysis that researchers at the EfD-Mak centre needed to pick up and get interested to undertake similar studies.
The Director expressed the need for water agencies to have financial stability to give a good service noting that what is being proposed is to make sure that financial stability of water agencies is improved.
Prof. Bbaale shared that water supply is capital intensive and requires a lot of money to lay pipes and maintain the treatment plants and yet customers comparatively pay less. He said, to supply clean water, expand the reach and maintain constant water supply, water supply agencies require substantial resources.
He noted that the National Water and Sewerage Corporation of Uganda is constrained by resources to maintain their supply and pipes and at the same time lack enough resources to reach the unserved areas.
“There is no study yet in Uganda that is trying to utilize the methodologies learnt into analyzing how to improve water bill payments in Uganda despite the common knowledge that many customers have payment arrears.
I am hopeful that the proposed study in Uganda will win the Sida grant and will go a long way in informing NWSC and government on how to improve water bill payments. And, if this study is implemented, it will be a great opportunity for us to see what findings come forth and what recommendations are put forward for government to improve water bill payment”. Prof. Bbaale stated.
Participants speak on the training
Dr. Oryem John Bosco, a Lecturer in the School of Economics described the training as a good collaboration and chance for researchers to understand what is going on with other researchers.
“And in this case, understanding what research is going on in terms of utility payments and challenges that communities face in paying water bills is a good study which links with the SDGs and the national development goals.
So understanding why payments delay and what can make people pay their water bills is a very good innovation. From this training and the proposed Uganda study, the facilitator is intending to craft messages to the water consumers to ensure that public utilities get the desired revenue that can make them operate without too much financial constraints”, Dr. Oryem commended.
Mr. Peter Babyenda the Policy Engagement Specialist in charge of coordinating the Inclusive Green Economy (IGE) training program who is also a PhD student thanked EfD-Mak center for organizing the wonderful training.
“The presentation is new to us, and it touches on of the key issue-water, where we have so many problems. I heard there is a proposal for Uganda which I am so interested in and can’t wait to see how this study goes. I am interested in the findings and to learn more on the methodologies”, Mr. Babyenda stated.
Jane Anyango is the Principal Communication Officer, College of Agricultural and Environmental Sciences (CAES)
Business & Management
EfD Researchers and Transport Sector Players Strategize on Promoting E-Mobility in Uganda
Kampala, December 4, 2024
Over 30 Stakeholders from Uganda’s transport and energy sectors convened at the Kolping Hotel, Kampala, for a workshop aimed at accelerating the adoption of electric mobility (e-mobility) as a strategy for reducing emissions and improving energy efficiency. Organized by the Environment for Development (EfD)-Mak Centre, the workshop brought together researchers, policymakers, transport operators and users, as well as private sector players to address challenges and opportunities in Uganda’s e-mobility transition.
Promoting Energy Efficiency and Reduced Emissions
The workshop, led by Dr. Peter Babyenda, Policy Engagement Specialist at EfD-Mak, centered on the theme “Energy Efficiency and Reduced Emissions in Uganda’s Transport Sector.” Dr. Babyenda highlighted the environmental and economic importance of transitioning to e-mobility, stating, “Transforming Uganda into a modern society as envisioned under Vision 2040 demands that we address the environmental challenges in the transport sector, a major carbon emitter.”
The agenda included discussions on the status of energy efficiency, the role of women in e-mobility, and strategies to promote the adoption of electric motorcycles and buses.
Rising Numbers and the E-Mobility Transition
According to survey findings by the EfD researchers, Uganda’s transport sector has seen an unprecedented rise in vehicle and motorcycle usage. The number of vehicles in the country has more than doubled, increasing from 739,036 in 2012 to 1,355,090 in 2018. Motorcycles have seen an even sharper increase, growing from 354,000 in 2010 to over one million by 2018. This growth has intensified emissions and air pollution, particularly in urban areas like Kampala, which was ranked the world’s fifth most polluted city in 2020.
Electric mobility is emerging as a viable solution. Over 400 electric motorcycles, introduced by private sector players such as Zembo, GOGO, and Spiro, are already on Uganda’s roads. These e-motorbikes offer cost savings on fuel and maintenance, zero emissions, and enhanced security. Dr. Babyenda described them as a step forward in reducing the sector’s environmental footprint, though he acknowledged the challenges of limited charging stations, counterfeit batteries, and insufficient awareness.
Government Policy and Infrastructure Development
Eng. David Birimumaso, Principal Energy Officer at the Ministry of Energy, detailed the government’s efforts to support e-mobility. These include developing charging infrastructure, establishing policies for electric vehicle adoption, and training technicians and operators.
“Transport contributes 16% of energy-related emissions,” said Eng. Birimumaso. “Through partnerships with private players like Zembo and Kiira Motors, we are promoting e-mobility by building charging stations and offering capacity-building programs for stakeholders. By 2030, we aim to ensure 100% electricity access, making e-mobility viable for all Ugandans.”
So far, the Ministry has piloted electric vehicle charging at Amber House in Kampala and supported the establishment of four charging stations along the Masaka Road corridor. These efforts are part of the broader energy policy, which emphasizes the transition to cleaner, more efficient energy sources.
Economic and Gender Inclusion in E-Mobility
The workshop also highlighted the importance of economic and gender inclusion in e-mobility. Dr. Babyenda noted that while women are increasingly involved, barriers such as cultural stigmas, inappropriate vehicle designs, and limited training opportunities persist.
“Encouraging women to take up roles as drivers and technicians in the e-mobility sector is essential for a holistic transition,” Dr. Babyenda remarked. Participants recommended vehicle redesigns to accommodate women and initiatives to encourage female participation in the sector.
Key Challenges and Recommendations
Despite the promise of e-mobility, several barriers hinder its widespread adoption in Uganda. One major challenge is the limited availability of charging stations and battery-swapping points, which restricts the operational range and convenience of electric vehicles. The prevalence of counterfeit batteries further undermines reliability, discouraging potential users. Additionally, the high upfront costs of electric vehicles and motorcycles present a significant financial barrier for many Ugandans. Insufficient public awareness and persistent misconceptions about e-mobility also contribute to slow adoption, highlighting the need for targeted education and sensitization campaigns.
To address these challenges, participants recommended expanding charging networks, introducing subsidies for electric vehicles, enforcing quality standards for batteries, and conducting nationwide sensitization campaigns. Hybrid vehicles were also suggested as a transitional solution to address range anxiety.
Workshop’s Relevance to National Goals
This workshop was part of the Inclusive Green Economy (IGE) program, a regional initiative funded by Sida through the University of Gothenburg, Sweden. Since its inception in 2020, the program has trained over 25 fellows across East Africa, focusing on green transitions and evidence-based policymaking.
The 2024 workshop theme aligns with Uganda’s Vision 2040 and the National Development Plan IV, which prioritize energy efficiency and emission reductions in the transport sector.
As the workshop concluded, stakeholders expressed optimism about Uganda’s e-mobility potential. Dr. Babyenda emphasized the importance of inclusivity, stating, “Achieving energy efficiency requires collective effort. We must involve everyone, from boda boda riders to policymakers, to ensure a successful transition to clean, efficient transport.”
With over 400 electric motorcycles on Uganda’s roads and a growing network of charging stations, the country is making strides in its journey toward sustainable mobility. However, much work remains to achieve widespread adoption and integration of e-mobility solutions. The workshop served as a vital platform for collaboration and innovation in this critical sector.
Jane Anyango is the Communication Officer at EfD Uganda
Business & Management
Public Investment Management Centre Concludes 4th Cohort Training on Financial Implications Guidelines
The Public Investment Management Centre of Excellence (PIMCoE), hosted by the College of Business and Management Sciences at Makerere University, successfully concluded the training of its 4th cohort of public officers on November 15, 2024. This capacity-building program focused on the User Acceptance Training on Guidelines for Clearance of Financial Implications, a critical process mandated by Section 76 of the Public Finance Management Act (PFMA), 2015.
Under the PFMA, every bill presented to Parliament must include a Certificate of Financial Implications (CFI) issued by the Ministry of Finance, Planning and Economic Development (MoFPED). The preparation of the Statement of Financial Implications (SFI), which forms the basis for the CFI, is the responsibility of Ministries, Departments, and Agencies (MDAs). This statement provides detailed revenue and expenditure estimates and projected savings over a minimum of two years’ post-enactment.
Empowering MDAs with Essential Skills
The training sessions, which began last week and will continue into the following week, aim to equip MDAs with the skills required to prepare robust SFIs. These competencies are essential for MoFPED Budget Analysts to review and draft CFIs or Letters of Financial Clearance effectively.
The 4th cohort comprised officers from key institutions, including the Ministry of Lands, Ministry of Agriculture, National Environmental Management Authority (NEMA), Uganda Land Commission, Ministry of Local Government, National Agricultural Research Organization (NARO), and the Ministry of Kampala, among others.
A Step Toward Transparent and Accountable Governance
Speaking at the closing ceremony, Mr. Moses Sonko, Principal Economist at MoFPED, commended the initiative and acknowledged the value it brings to Uganda’s public policy and legislative processes. Representing the Permanent Secretary of MoFPED, Mr. Sonko highlighted the importance of the training in strengthening governance frameworks.
“This training was developed to equip us with tools and knowledge essential for our roles in ensuring that Uganda’s policy and legislative proposals are financially sound, transparent, and align with national priorities,” Mr. Sonko remarked. He encouraged participants to apply their newly acquired skills to enhance policy preparation and implementation.
He also emphasized the multi-dimensional nature of the training, which enables officers to identify the financial, social, environmental, and economic impacts of proposed bills and policies.
Participant Feedback
Participants expressed their enthusiasm and gratitude for the training. Mr. Davis Kwizera from the National Animal Genetic Resources Centre and Data Bank (NAGRC&DB) shared his positive experience, stating: “This training has offered a wealth of knowledge and an in-depth understanding of policy processes. It will significantly enhance our ability to prepare relevant policy documents. If you’ve taken the courses on Financial and Risk Analysis as well as Investment Appraisal and Risk Analysis, this program completes the package.”
The new guidelines for the clearance of financial implications will officially take effect in July 2025. PIMCoE remains committed to building the capacity of public officers to ensure that Uganda’s legislative and policy frameworks are underpinned by sound financial and risk analyses, fostering a culture of accountability and sustainable development.
For more updates on PIMCoE programs and upcoming training sessions, visit PIMCoE’s official website.
In a pivotal workshop held at Makerere University on November 12, stakeholders, researchers, and policymakers gathered to discuss the progress and emerging issues in the implementation of Uganda’s Parish Development Model (PDM). This transformative model, conceptualized by Prof. Ezra Suruma, aims to tackle some of Uganda’s most pressing socio-economic challenges: poverty, unemployment, and limited access to essential services, particularly in healthcare and agriculture.
Prof. Suruma, the architect of PDM, underscored the crucial role of researchers in creating wealth-empowering strategies for Ugandans. “The PDM is designed to eradicate poverty, promote economic inclusion, improve service delivery, and modernize agriculture,” Prof. Suruma stated. He highlighted that the model not only provides a pathway for Uganda’s rural households to participate in the economy but also aims to address the underlying issues that leave many citizens unable to afford basic needs.
The Vice Chancellor of Makerere University, Prof. Barnabas Nawangwe, commended Prof. Suruma’s visionary leadership and the significant impact PDM is expected to have on communities across Uganda. “The PDM stands as one of the largest government interventions aimed at eradicating poverty and uplifting communities,” he remarked. Prof. Nawangwe also emphasized Makerere University’s commitment to supporting PDM through the PDM Lab hosted by the College of Business and Management Sciences (CoBAMS), which serves as a hub for real-time data analysis to guide the implementation of PDM activities across the country.
The PDM Lab at CoBAMS, led by Prof. Eria Hisali and funded by the United Nations Development Programme (UNDP), is instrumental in collecting, analyzing, and interpreting data that can shape PDM policies at the grassroots level. During the workshop, Dr. Suruma extended his appreciation to UNDP for their support and acknowledged the researchers for their efforts in generating valuable insights into the effectiveness of PDM.
Despite Uganda’s notable economic growth in recent years, poverty remains a persistent challenge, with a significant portion of the population struggling to meet basic needs. Unemployment rates, especially among youth, are high, limiting economic opportunities for the country’s largest demographic. Access to healthcare, particularly in rural areas, is another critical issue, with many Ugandans unable to afford or reach essential medical services. These challenges underscore the need for initiatives like the PDM that are designed to create sustainable economic opportunities, improve household incomes, and ensure equitable access to services.
“PDM seeks to empower households to create wealth, ultimately reducing dependence on subsistence farming and encouraging local economic development,” Prof. Suruma emphasized. He believes that the model’s holistic approach will foster greater self-sufficiency among Uganda’s communities by addressing poverty from multiple angles, including agricultural modernization, financial literacy, and service accessibility.
As the workshop concluded, participants expressed optimism about PDM’s potential to drive sustainable change. Prof. Nawangwe reiterated Makerere University’s dedication to supporting this national initiative, affirming that the PDM Lab will continue to play a key role in assessing and enhancing the model’s effectiveness.
The Parish Development Model offers a beacon of hope for millions of Ugandans striving for a better quality of life, aligning with Uganda’s broader aspirations for economic growth, social equity, and sustainable development.
-
Health5 days agoCertificate in Water, Sanitation and Hygiene 2025
-
Humanities & Social Sciences1 week agoInaugural CHUSS Non-Academic Staff Retreat Highlights Customer Care, Quality Services and Professionalism to Improve University Image
-
General1 week agoMakerere University Commended for strides in Grants Management
-
Agriculture & Environment1 week agoMak Welcomes CaReFoAfrica Project Sponsored Students
-
Humanities & Social Sciences2 weeks agoMakerere University’s KISH Initiative Makes Strides in Combating Sexual Harassment