Business & Management
Mak-RIF Plugs Tax Education Gaps in Uganda’s Informal Sector
According to statistics from the Uganda Revenue Authority (URA) Annual Data Book 2018/19, at 12.44%, Uganda’s average tax to GDP ratio over the last five years is one of the lowest in the region, and far below the sub-Saharan Africa average of 16%. Simply put, the total tax collected by URA has on average over the past five years accounted for only 12.44% of the size of Uganda’s economy. Comparatively, Kenya, Tanzania, Rwanda and Burundi recorded average tax to GDP ratios of 16.10%, 12.83%, 15.80% and 13.55% respectively over the same period.
This should not come as a surprise, given that 2016 statistics from the Uganda Bureau of Statistics (UBOS) indicated that approximately 98% of Uganda’s population of working age (14-64) were engaged in the informal sector. The title of a 2017 article published by the Economic Policy Research Centre (EPRC) based on the same statistics put it aptly, “Informality Growing Faster than Formality”.
Expanding the tax base by tapping into semi-formal economic activities is going to be one of the major focus areas in the Third National Development Plan (NDPIII) 2020/21-2024/25. It is against this background that researchers in the College of Business and Management Sciences (CoBAMS) led by the Principal, Dr. Eria Hisali conducted a study that sought to understand which gaps exist in tax education and how these gaps can be packaged into improving compliance and subsequently broadening the tax base in Uganda.
Funded by the Government of Uganda through the Makerere University Research and Innovations Fund (Mak-RIF) the research undertaken in 2020 targeted over 500 respondents with particular focus on the informal sector. In addition to the Principal Investigator (PI) Dr. Eria Hisali, the research team consisted of Dr. Ismail Kintu, Dr. Fred Bateganya, Ms. Marion Atukunda, Ms. Winfred Nalwoga, Mr. Nicholas Musoke, Mr. Patrick Lumala and Dr. Kagarura Willy.
Speaking at the research dissemination workshop held on 10th February 2021 in the School of Business Conference Room, Dr. Hisali shared that “The research advocates for a comprehensive review of Uganda Revenue Authority’s tax education programme with focus on linking tax collection to better service delivery,”
The research team’s interaction with members of the informal sector revealed that tax education being provided is not well suited to the informal sector. “For instance, tax exhibitions, messages on websites and brochures do not provide the best approach to reach out to the informal sector. The informal sector needs more engagement with emphasis on field visits and face-to-face interaction,” explained Dr. Hisali.
The Principal Investigator however pointed to some quick wins that could be adopted as URA evaluates and updates its tax education programme. He noted that approximately UGX 6 Trillion had been allocated to livelihood programmes by the Government of Uganda between the 2018/19 and current financial years. “How can tax education be included as part of the package that these Government livelihood programmes contain? I think we could see some quick wins because as recipients benefit from livelihood programmes, they could be asked to register as tax payers.”
Findings shared by the research team further revealed a limited coverage of tax education. Whereas 53% had been told or heard about the importance of paying taxes, only 40% had received education on how to register for taxes while only 38% had heard about filing tax returns. Furthermore, only 32% had received tax education on fines and penalties, 29% on the benefits of paying taxes and only 16% on audits and assessments.
Nevertheless, some of the registered respondents who admitted to not paying taxes cited low tax morale as well as poor service delivery and unfairness as reasons for their noncompliance. Researchers further took note of the limited personal touch with potential taxpayers in the informal sector, disconnect between the current taxpayer education modality and unique features of the informal sector, as well as the cost implications and overly technical language in existing modalities as some of the reasons for nonpayment of taxes.
The Study concluded that:
- Majority of the respondents had limited or no knowledge about the Tax Identification Number (TIN), a critical requirement for tax payment. More than half of respondents did not know how to acquire a TIN.
- Actors in the informal sector cannot differentiate between taxes paid to URA and those paid to local governments and other bodies that bring together operators.
- Most respondents did not know how to formalize their business/enterprise, another important factor for tax registration.
- There exists some form of registration of informal businesses/enterprises upon which formalization can build.
- The URA tax education campaigns messaging and targeting has left out some potential tax payers. Messaging and targeting of tax education is key to realizing intended results of growing the tax base and ultimately the tax revenues.
The Research Dissemination attracted participants from URA, Kampala City Traders Association (KACITA), Academia, Private Sector, Civil Society, the Media, Mak-RIF Grants Management Committee (GMC) as well as staff and students from Makerere University.
Painting a picture on the new ideas and innovations to foster a taxpaying culture through tax education, URA’s Mr. Nicholas Musoke who represented the Assistant Commissioner Research Planning and Development-Ms. Milly Nalukwago, noted that whereas Uganda’s population is approximately 45.7million, the taxpayer register stands at only 1.59million. Approximately 953,000 of those registered are active taxpayers, while 906 URA clients pay 80% of the tax. The informal sector currently contributes less than 1% (0.03%) of tax collected.
To help achieve this, URA plans to roll out the AEN strategy. AEN stands for Awareness, Empower and Nurture. Under Awareness, URA intends to intentionally engage the public on tax laws, roles, rights, obligations and opportunities relating to tax. Under Empower, URA will guide taxpayers on their rights as well as how and when to fulfil their tax obligations, while under Nurture, the Authority will set up and support mechanisms to cultivate and maintain a taxpaying culture.
Dr. John Mutenyo who represented the Chairperson of MakRIF GMC- Prof. William Bazeyo in his address commended the Government of Uganda for prioritizing research at Makerere University. “In phase One of Mak-RIF, the Government committed UGX 30billion and this was one of the research projects that
was funded under that phase. To date, over 500 competitive research grants have been supported.”
Prof. Bazeyo congratulated Dr. Hisali and the entire research team for undertaking a study geared towards strengthening the implementation of NDPIII and supporting the development of Uganda. “Most importantly, I would like to thank Dr. Hisali and the team for having a collaborative study that involved the key stakeholders such as URA. These are the stakeholders that are going to make it easy to buy into and implement the outcomes of this research.”
Commenting on the findings, the other stakeholders at the research dissemination workshop pointed out the need to embark on trust building programmes with the taxpayer. They equally emphasised the need to consider reducing the load on the tax payer. The taxpayer in Uganda is subject to taxes such as;
Value Added Tax (VAT), Pay As You Earn (PAYE), Customs, Demurrage, Income Tax, Withholding Tax, Excise Duty, Over-The-Top (OTT)/Social Media Tax among others.
Article by Public Relations Office
Business & Management
Makerere University launches two taught PhD Programmes in Management, Accounting and Finance
“New doctoral students urged to pursue research that delivers solutions to Uganda’s socio-economic challenges.”
Makerere University has launched two new taught Doctor of Philosophy (PhD) programmes namely: The PhD in Management (by coursework) and the PhD in Accounting and Finance (by coursework).
The programmes, launched on 4th August 2026, under the School of Business at the College of Business and Management Sciences (CoBAMS), are among the first taught PhD programmes in the two disciplines in Uganda.
The launch was presided over by Makerere University Deputy Vice Chancellor for Academic Affairs, Prof. Sarah Ssali, during a three-day orientation programme for the inaugural PhD students running from 4th to 6th August 2026.
Prof. Ssali challenged the new scholars to pursue evidence-based research addressing pressing challenges facing Uganda and the wider world.
“Choosing to pursue a PhD is not an ordinary decision. It is a commitment to becoming part of an institution with a rich history of research, innovation and knowledge creation,” Prof. Ssali said.
She told the students that the purpose of doctoral training should go beyond acquiring academic qualifications, urging them to focus on solving real-world problems.
“A PhD should prepare you to solve problems. You should ask yourselves: ‘What problem am I trying to solve?’ Research should not simply produce another thesis that sits on a shelf in the library. It should generate knowledge, products, services, policies and innovations that improve people’s lives,” she said.
Prof. Ssali explained that research outputs should not only be physical products, but could also include frameworks, management systems, policies and models that transform society.
“For those in the service disciplines, your product could be a framework, a model, a policy, a management system or a new way of delivering services that changes how society functions. That is why we do research,” she said.
She urged the scholars to remain committed throughout their doctoral journey, noting that persistence and discipline are critical to completing a PhD.
“A PhD requires commitment. It requires discipline. It requires sacrifice. Success in a PhD is determined by persistence,” Prof. Ssali said.
She encouraged students to embrace critical thinking and challenge existing ideas through evidence-based inquiry.
Prof. Ssali implored the scholars to focus their research on areas that can contribute to economic transformation, including agriculture, manufacturing, taxation, supply chains, governance, finance, climate change and technology.
“Uganda faces many challenges, but every challenge is also an opportunity for research. Research should not stop at identifying problems. It should propose practical, implementable solutions,” she said.
Makerere positions graduate training at centre of research agenda
The Principal of CoBAMS, Prof. Edward Bbaale, described the launch of the programmes as a major milestone in Makerere University’s agenda to strengthen its position as a research-intensive institution.
Prof. Bbaale said the PhD programmes represent a strategic investment in developing researchers, innovators and academic leaders.
“Today’s occasion is very significant because it marks the launch of the taught Doctor of Philosophy in Management and the Doctor of Philosophy in Accounting and Finance programmes,” he said.
“These are among the first taught PhD programmes in these disciplines in Uganda, and we are very proud of this achievement.”
He commended the School of Business leadership and faculty for developing the programmes, acknowledging that establishing doctoral programmes requires commitment, teamwork and dedication to academic excellence.
He observed that the programmes align with Makerere’s strategic goal of becoming a research-led university.
“Graduate training must be at the centre of that transformation. Events like this one—the admission and orientation of PhD students—are exactly the kinds of activities that define a research-intensive university,” he said.
Prof. Bbaale encouraged the first cohort students to publish their research in reputable journals and complete their studies within the required period.
“Complete your coursework successfully. Progress through your research diligently. Graduate within the required period. Publish your work in reputable, high-impact journals. Your success will create a strong foundation upon which future cohorts will build,” Prof. Bbaale said.
He guided that doctoral research should provide evidence to guide national decision-making.
“There is a great demand for evidence-based policy advice in Uganda. Government needs researchers who can provide evidence, not simply opinions,” he said. “Your research should generate evidence upon which decisions can be made.”
School of Business welcomes pioneer cohort
The Dean of the School of Business, Associate Professor Godfrey Akileng, welcomed the students and described the programmes as part of the school’s continued growth in graduate training.
“We are delighted to welcome you as you begin this journey with us. We hope that you will stay with us throughout the next three years of your PhD studies,” Assoc. Prof. Akileng said.
He asserted that the doctoral journey would be demanding, but assured students of support from the faculty.
“The programme is demanding, and the research component will be very intensive. Our hope is that we shall walk this journey together and, three years from now, celebrate your graduation as one cohort,” he said.
He highlighted that a PhD is about knowledge creation rather than simply earning a title.
“A PhD is not about being called ‘Doctor.’ It is about becoming a contributor to knowledge. It is about transforming yourself. It is about solving problems. It is about making an impact,” Assoc. Prof. Akileng said.
Assoc. Prof. Akileng advised students to build strong relationships with supervisors while taking responsibility for their own research.
Building research networks
Dr Caroline Twongirwe, Assistant Lecturer in the Department of Accounting and Finance at CoBAMS, urged the new scholars to begin developing research networks early in their PhD journey.
She cautioned students against focusing only on coursework while postponing research preparation.
“If we spend a whole year focusing only on coursework and then begin thinking about research later, the target of completing within three years may not be achievable,” Dr Twongirwe said.
She said collaboration is essential for producing quality research and accessing international opportunities.
“For us to produce quality research, generate new ideas and contribute to knowledge, we need collaboration,” she said.
Dr Twongirwe explained that research networks can provide mentorship, expertise, funding opportunities and greater visibility for scholars.
“Your networking must be intentional. Identify people with whom you share common interests and who can help you move forward in your research journey,” she said.
She encouraged students to attend seminars, conferences and engage with researchers in their areas of interest.
“Research networks introduce you to mentorship and guidance, access to expertise, collaboration opportunities, funding opportunities and greater visibility for your research,” she said.
Academic regulations and research tracking
Dr Alfred Tingo from Makerere University’s Directorate of Graduate Training urged the new PhD students to understand university regulations, complete registration requirements and remain engaged throughout their studies. He called upon the students to maintain communication with their supervisors and university structures.
Dr Tingo highlighted the importance of the university’s Research Information Management System (RIMS) in monitoring students’ progress.
“RIMS helps us track your research progress. Your research topic, proposal development, approvals and supervisor interactions are captured in the system,” he said.
The new PhD programmes are expected to strengthen Makerere University’s contribution to research, innovation and policy development by producing scholars capable of generating knowledge for Uganda, Africa and the global community.
Business & Management
CoBAMS 2026 Orientation kicks off: Mak DVC Academic Affairs underscores excellence, networks, integrity and values
By Ritah Namisango and Monica Meeme
Makerere University College of Business and Management Sciences (CoBAMS) kicked off its four-day orientation programme (4th to 7th August 2026) aimed at equipping first-year students with the knowledge required to smoothly transition into university life.
The programme focuses on familiarizing students with the College’s teaching and learning environment, the academic calendar, university policies and procedures, library and ICT services, scholarship opportunities, leadership platforms and student support services.
Organized by the Office of the Principal, in collaboration with the College Registrar, College Communication Office, and the Student leaders, the first day of the CoBAMS Orientation was a great convening with over 800 students who filled Makerere University Central Teaching Facility to the brim.
Day one (4th August 2026) presented a golden opportunity to the first year students to interact with Prof. Sarah Ssali, the Deputy Vice Chancellor (Academic Affairs) at Makerere University. Introduced to the audience by Prof. Edward Bbaale-College Principal, the Deputy Vice Chancellor (Academic Affairs) delivered a powerful speech filled with words of wisdom, inspiration, and guidance to the students.
The students listened to presentations from the following university officials: Prof. Edward Bbaale-College Principal, Associate Professor James Wokadala-Deputy Principal, Ms Stella Butamanya-Acting College Registrar, Ms Sylvia Martha Munafu-College Librarian, Ms Catherine Tumusiime-IT Specialist, Ms. Evelyn Kharono-Counselling Psychologist at the Counselling and Guidance Centre, Mr. Peter Mubiru-College Bursar, Mr. Blaise Turyasingura from the Makerere University Revenue Office, Ms. Ritah Namisango-Communication Office, Ms Claire Nakaseeta, and Ms Moreen Orikiriza.
Blended with the peer to peer engagement from the student leaders, the first day of the CoBAMS Orientation featured presentations on Guidance and Counselling, Life at Campus, Understanding the academic calendar, Makerere University Tuition Policy, Meeting financial obligations within the stipulated deadlines, Information Technology (IT) Services, and Library Resources.
CoBAMS Reaffirms Commitment to Student Success
Welcoming the first-year students, the Principal of the College of Business and Management Sciences (CoBAMS), Prof. Edward Bbaale, highlighted the College’s commitment to providing students with a supportive and enriching learning environment through its three schools namely the School of Economics, the School of Business, and the School of Statistics and Planning.
“The College’s support extends beyond academics to include mentorship, counselling, and other student support services aimed at promoting holistic growth and success,” he emphasized.
The Principal encouraged the new students to take full advantage of these opportunities as they transition into university life. He affirmed the College’s commitment to equipping students with the knowledge, skills, and support necessary for academic achievement, personal development, and future professional success.
Students urged to pursue Excellence and Integrity
The Deputy Vice Chancellor (Academic Affairs), Prof. Sarah Ssali congratulated the first-year students upon joining Makerere University, and encouraged them to embrace the transformative journey of university education.
Prof. Ssali emphasized that students are the University’s most important stakeholders, noting that every academic programme, service, and institutional activity is designed to support their success.
“Recognize your value within the University community and actively participate in orientation activities and academic programmes, develop into independent thinkers, innovators, and future leaders capable of addressing national and global challenges,” she stated.
Highlighting the significance of business and management education, Prof. Ssali noted that the disciplines equip learners with the knowledge and skills to understand economic systems, create value, lead organizations, and contribute to sustainable development.
The Deputy Vice Chancellor (Academic Affairs) reminded students that university life demands responsibility, discipline, and personal accountability. She urged them to prioritize attending lectures, utilizing library resources, participating in discussions, and making productive use of the opportunities available at the University.
Prof. Ssali called upon the students to appreciate the sacrifices made by parents, guardians, taxpayers, and sponsors who have invested in their education by using their time and resources wisely. She advised students to uphold integrity, avoid academic misconduct, and strive to build a positive legacy throughout their time at Makerere University.
She emphasized the importance of making informed personal decisions, maintaining strong professional values, and cultivating networks that would support both their academic and career aspirations. She reaffirmed her commitment to supporting students throughout their academic journey and challenged them to pursue excellence, leadership, and innovation.
University life, Academic Excellence and Discipline
The CoBAMS Deputy Principal, Associate Professor James Wokadala, encouraged the students to embrace university life as an opportunity for academic excellence, personal growth, leadership development, and professional preparation.
He emphasized that university education extends beyond obtaining a degree, urging students to remain committed to learning, make productive use of their time, and actively participate in academic and co-curricular activities.
To attain academic excellence, the Deputy Principal advised students to complete their online course registration promptly, familiarize themselves with the university environment and attend lectures regularly. “Maintaining academic integrity by upholding high standards of discipline, professionalism, and respect for university staff and property,” he stressed.
He reaffirmed the College’s commitment to supporting students throughout their academic journey, assuring them that the doors of the College administration remain open for guidance and assistance.
Prioritizing Mental Health
Commencing the presentation on “Guidance and Counselling: Life at Campus,” Ms. Evelyn Kharono, highlighted the major adjustments that first-year students face, including managing their own time, finances, academic workload, and social life.
“Develop discipline, plan your schedules carefully, and take responsibility for your academic progress, noting that university life requires greater independence than secondary school,” she advised.
Underscoring the importance of mental health, Ms. Kharono encouraged students to maintain a healthy lifestyle by eating balanced meals, exercising regularly, and managing the use of smartphones and social media to avoid distractions that could affect their academic performance.
Guidelines on Tuition Payment Procedures
Presenting the “Makerere University Tuition Policy,” the College Bursar, Mr. Peter Mubiru, emphasized the importance of using the official payment systems through the University portal and generating Payment Registration Numbers (PRNs) before making any payments.
Mr. Mubiru encouraged students to pay their tuition within the stipulated time to avoid inconveniences during the examination period.
Student Enrolment and Registration
Building on to the presentation on “Makerere University Tuition Policy,” Mr. Blaise Turyasingura from the Makerere University Revenue Office underscored the importance of understanding Makerere University’s enrolment, registration, and fee payment procedures, emphasizing that timely compliance with these processes is essential for a successful academic journey.
He explained that enrolment confirms a student’s intention to study at the University, while registration enables students to select and officially register the course units they will undertake during the semester.
He urged students to use the portal to generate Payment Registration Numbers (PRNs) before making any payments.
Mr. Turyasingura advised students to be vigilant against fraudulent investment schemes and unrealistic business opportunities that promise unusually high financial returns, urging them to exercise sound financial judgment and safeguard their education funds.
Tapping into Orientation activities
Ms. Stella Butamanya, Registrar of the School of Statistics and Planning under CoBAMS, implored the students to participate in the various orientation activities lined up during the course of the week.
She reminded students to work closely with their elected leaders, the Mentor Support Team (MST), and the orientation staff stationed at various tables, as they are available to offer assistance and ensure a smooth transition into university life.
Utilization of Library Resources
Briefing students on the College Library Resources, Ms. Sylvia Martha Munafu called upon students to utilize the library throughout their university education for coursework, research, revision, and independent learning.
“Make full use of both the physical and digital library resources, including books, journals, databases, and other online learning materials,” she advised.
Access to Digital Services
Ms. Catherine Tumusiime from the I.T. Department encouraged the first year students to utilize the ICT resources on the official YouTube channel @DICTSMakerere.
Key highlight
On Day Two (5thAugust 2026), the orientation programme will feature presentations on students’ responsibilities at Makerere University, campus security, health and wellness, digital services, the Gender Mainstreaming Programme, and other student support initiatives.
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