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Mak Launches RxSolution to Take Health Services to the Top

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The Makerere University Health Services on Thursday 21st November, 2019 launched RxSolution; an integrated pharmaceutical management software, to improve its three pillars of service delivery, training and research. The solution was implemented with support from the USAID Uganda Health Supply Chain (UHSC) Program through the Ministry of Health (MoH).

According to UHSC’s Mr. Michael Kavuma, Mak Health Services is the first public health facility to implement the RxSolution’s dispensing module, which allows users to trace medicine all the way from the stock to the patient, in order to ensure accountability at dispensing level. The dispensing module is linked to the stock module and allows for computerized stock management tasks at patient service points in the outpatient and inpatient departments, Antiretroviral Therapy (ART) clinic, Tuberculosis (TB) clinic, wards, laboratories and other service points.

Mr. Kavuma further shared that RxSolution has been implemented in 276 of Uganda’s 400 higher-level health facilities with Butabika National Referral Mental Hospital, Masaka Regional Referral Hospital and Kayunga General Hospital as pilots. These public facilities can now order for stocks from the National Medical Stores (NMS) using RxSolution software.

UHSC's Mr. Michael Kavuma highlights the benefits RxSolution will bring to Mak Health Services during the launch on 21st November 2019, Makerere University Hospital, Kampala Uganda.

As a result of implanting RxSolution, Mak’s Health Services now stand to benefit from; enhanced service delivery through the solution’s ability to incorporate clinical guidelines, multiple reports that can inform decision making, streamlined patient management which empowers administrators to make prioritized deployments of staff as well as support to planning and budgeting for drug stocks.

The Director Mak Health Services Prof. Josaphat Byamugisha thanked USAID and UHSC for their support in deploying RxSolution as well as training staff on use of the software. He added that RxSolution will go a long way in enhancing the research pillar of Mak Health Services. “We currently have three postgraduate students from the Department of Radiology and a number of undergraduates, especially those speciliazing in Health Management Information Systems.”

Prof. Byamugisha lauded the Health Services Interim Board for the role played in setting the agenda for the Hospital, adding that the Board’s vision is to take Mak Health Services to the level of the University’s continental ranking.

Prof. Josaphat Byamugisha (2nd Left) takes L-R: Dr. Isaac Okullo, Prof. Barnabas Nawangwe, Prof. Charles Ibingira, Dr. Freddy Kitutu, a visitor, Dr. Muhammad Kiggundu Musoke, Mr. Sserunjogi Emmanuel and Ms. Neville Okuna Oteba on a tour of the Triage at Makerere University Hospital, Kampala Uganda.

“We are committed to looking at Health Services beyond just this hospital. We have clinics at the Makerere University Agricultural Research Institute Kabanyolo (MUARIK) and in Jinja, so as to bring services closer to not only our staff and students but to the surrounding communities as well” he explained.

The Director shared that Mak Health Services are also open to the public, which currently makes up 10% of the total clientele served. He added that the objective was to increase this percentage significantly, so as to generate funds that can be used to further enhance service delivery and boost the facility’s financial sustainability.

The Dean, School of Health Sciences, Dr. Freddy Kitutu could not help but use the occasion to brag about his School’s enviable position of being home to five key disciplines namely; Allied Health Scientists, Dentists, Nurses, Midwives and Pharmacists, despite its relatively small size and young age. He commended the partners for implementing RxSolutions, noting that reports from the system would make it possible for the Pharmacists to carry out detailed reviews on the use of medicines.

Prof. Josaphat Byamugisha (Centre) and Makerere University Health Services Staff were commended for their quick adoption of the RxSolution Software

Dr. Kitutu reminded the audience that the RxSolution Launch within the World Antibiotic Awareness Week (WAAW) 2019 was timely, as this would help Mak Health Services in curtailing the development of Antimicrobial Resistance (AMR) through improved prescribing and dispensing of antibiotics. He nevertheless noted that prevention is better than cure and called for continued promotion of healthy habits like handwashing.

Speaking on behalf of USAID and UHSC, the Chief of Party, Management Sciences for Health (MSH) Uganda, Mr. Phillip Kamutenga, stated that the support to the Ministry of Health by the partners is meant to ensure that there is uninterrupted supply of medicines in the country. “I am therefore proud that we are going to be witnessing the launch of the dispensing module of RxSolution at the Makerere University Hospital today.”

Mr. Kamutenga emphasised that the traceability of medicines across the supply chain from the stores to the dispensing point is very important and Makerere University is going to be a reference point for all Public Health Units in as far as implementing the dispensing module is concerned. “USAID through the Uganda Health Supply Chain Program has donated the RxSolution, provided 20 computers, set up a Local Area Network and trained clinicians on the system to support this.”

Mr. Phillip Kamutenga (Right) and Prof. Barnabas Nawangwe (Centre) are given a guided tour of the Optometry Centre by the Coordinator Mr. Dralega Anguyo (Left) during the RxSolution Software launch on 21st November 2019, Makerere University Hospital, Makerere Hill off Gaddafi Road, Kampala Uganda.

He added that there are never enough resources to finance public health the world over and as such, Public Health Facilities can save a lot by reducing on expiries, stock outs and procuring only what is required by their clients.

The day’s lineup of speakers would have been incomplete without a voice from the student body, the biggest beneficiaries of the Mak Health Services. The President, College of Health Sciences (CHS) and Fifth Year Medicine and Surgery student, Mr. Sserunjogi Emmanuel could not hide his joy at being associated with what he described as “a game changing event.”

He therefore commended his Principal for working with the Mak Health Services to deliver quality diagnosis, treatment and follow-up to the Makerere Community and members of the public through the introduction of RxSolution. “The Makerere University Hospital has today become the epitome of digitizing health services in Uganda.”

The Vice Chancellor-Prof. Barnabas Nawangwe (4th L), Mr. Phillip Kamutenga (5th R), Prof. Charles Ibingira (4th R), Dr. Isaac Okullo (3rd R), Prof. Josaphat Byamugisha (2nd Right) and Dr. Muhammad Kiggundu Musoke with Laboratory Staff at the Makerere University Hospital, Kampala Uganda.

The Principal CHS, Prof. Charles Ibingira could not help but laud his colleagues for taking on the challenge of managing the Mak Health Services. He thanked the University Council and Management for assigning his college this responsibility, noting that health services ought to be prioritized for the good of all in the community.

“This hospital has the greatest potential in the country and region; we have the biggest number of specialists at the College, we admit over 400 doctors and health service officers per year and with our vision to create a health management organization present in all Ugandan cities, we could easily become a leading medical tourism destination for the region” remarked Prof. Ibingira.

He therefore thanked USAID, UHSC and the Ministry of Health for working with Makerere University to augment service delivery, training and research efforts within its health services through the implementation of RxSolution. The Principal nevertheless urged the Director Mak Health Services to develop educational programs for staff and students aimed at promoting healthy lifestyles in the face a growing Non-Communicable Diseases (NCD)s burden.

L-R: A Lab Staff, Mr. Phillip Kamutenga, Ms. Neville Okuna Oteba, Mr. Sserunjogi Emmanuel, Prof. Barnabas Nawangwe, Prof. Charles Ibingira, Dr. Muhammad Kiggundu Musoke and other guests tour the state-of-the-art Lab at the Makerere University Hospital, Kampala Uganda.

Representing the Ministry of Health (MoH), the Commissioner Pharmaceutical & Natural Medicines, Ms. Neville Okuna Oteba shared that her Ministry is currently pursuing all efforts to ensure Universal Health Coverage (UHC) for Uganda and the successful implementation of integrated pharmaceutical management solutions such as RxSolution lies at the centre of these efforts.  

The Commissioner shared MoH’s expectations of Mak Health Services following the successful implementation of RxSolution, with the need to become a Centre of Excellence topping the list. In this regard, she expressed joy that Hospital Staff had already stood out for the exceptional enthusiasm in embracing the rollout of RxSolution. “The College should now ensure that all students visit the Hospital and learn how to use the system before they graduate.”

Ms. Okuna Oteba also stated that MoH expects RxSolution to promote the use investigative health care practices at the Hospital. “Antimicrobial Resistance is a time bomb waiting to happen and all of us are potential victims. We therefore need to talk more about the seriousness posed by poor prescription and dispensing of medicines.”

She concluded by emphasizing that investment in systems should benefit the people, especially as health facilities progress towards paperless patient care management. The Commissioner also asked the Hospital Administration to ensure that all research findings that can inform policy are shared with the Ministry of Health.

The Chief Radiologist Mak Health Services-Dr. Florence Musoke (Right) walks Prof. Barnabas Nawangwe (Centre) and Prof. Josaphat Byamugisha (Left) through the capabilities of the state-of-the-art 3D/4D Ultrasound Unit at the Makerere University Hospital, Kampala Uganda on 21st November 2019.

Delivering the concluding remarks prior to launching the system, the Vice Chancellor, Prof. Barnabas Nawangwe congratulated CHS as well as the Mak Health Services Management and Staff upon transforming the face of the Hospital within a short period of time. He particularly expressed happiness at the reducing number of students seeking treatment outside the hospital, a reaffirmation of the improved services.

The Vice Chancellor commended Staff especially in the clinical sciences for their dedication to ensuring that students are well trained, noting that they are our future leaders. In the same breath, he thanked the Ministry of Health for regularly providing Mak staff with various opportunities especially in the form of consultancies.

He equally thanked USAID and UHSC for support rendered to Mak Health Services through the various collaborations, noting that this would translate into increased reports from satisfied clients. Prof. Nawangwe then went ahead to launch the RxSolution as well as tour the state-of-the-art laboratory and modern 3D/4D ultrasound unit. He also toured the specialized clinics in Otorhinolaryngology (ENT), Antiretroviral Therapy (ART), Optometry, Dental, Psychiatry as well as Obstetrics/Gynaecology.

Article by Public Relations Office

Mark Wamai

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Makerere Hosts EU Uganda Research and Study Fair

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Today 8th October 2026, Makerere University has hosted the EU Uganda Research and Study Fair 2026, bringing together government officials, European Union representatives, researchers, academics, students, and young professionals to explore opportunities in education, research, innovation, and international collaboration.

The fair also marked 50 years of partnership between Uganda and the European Union, providing a platform for participants to learn about scholarships, research funding, exchange programmes, fellowships and opportunities for collaboration with European institutions.

Officially opening the fair, Acting Minister of Education and Sports Hon. Dr. John Chrysostom Muyingo commended the European Union, its member states, Makerere University and other partners for organising the event, describing international cooperation as important to Uganda’s education and research agenda.

Dr John Chrysostom Muyingo speaks at the Uganda EU Research and Study Fair at Makerere University.

The Minister said Uganda’s young population presents a significant opportunity for national development if supported with the right investments in education, skills, creativity, research, innovation and entrepreneurship.

He encouraged universities and research institutions to strengthen links between education, research, innovation and the world of work, noting that research should not only generate academic knowledge but also contribute to policies, technologies and practical solutions to national challenges.

Dr. Muyingo also encouraged students and young professionals to engage with the European Union, its member states and alumni to understand the opportunities available and prepare themselves for future applications.

Makerere highlights value of partnership

Prof. Sarah Ssali, Deputy Vice Chancellor (Academic Affairs), Makerere University, who represented the University at the event, said the fair provided an important platform for bringing education, research, innovation and international cooperation together.

She noted that the event was particularly significant as Uganda and the European Union celebrate five decades of partnership, with Makerere’s relationships with some European institutions extending even beyond 50 years.

Prof. Ssali said the partnerships have supported education, research, skills development, innovation, institutional strengthening and human capital development, creating opportunities for Ugandans to acquire knowledge and skills, conduct research and establish international networks.

She called for the next chapter of the partnership to place knowledge, research, innovation, technology and young people at the centre.

The Deputy Vice Chancellor Academic Affairs Academic Prof. Sarah Ssali

“Research needs to move beyond publication of research, to influence policy, improve practice, create products and services, strengthen communities and contribute to the economic development of our country,” she said.

Prof. Ssali also encouraged participants to explore opportunities for scholarships, research, exchange programmes, doctoral studies, joint research and fellowships available through European partnerships.

She said the ultimate value of international education and research partnerships lies in how knowledge, skills, networks and technologies acquired through such opportunities contribute to Uganda’s development.

Human Response programme strengthens partnerships

The fair also showcased Makerere’s partnerships through programmes such as the Human Response, Health and Displacement Erasmus Mundus Joint Master Programme.

Dr. Justus Twesigye, Dean of Students, School of Social Sciences, Makerere University and Co Principal of the Human Response Programme, explained that the programme has created partnerships between Makerere and universities in Europe and Africa.

Dr. Justus Twesigye

These include the University Institute of Lisbon in Portugal, Norwegian University of Science and Technology, University of Athens in Greece, University of Cape Verde and University of Rovuma in Mozambique, alongside associate partners including the Uganda Red Cross Society, Allied Uganda, Refugee Led Organisation Network and the Ministry of Water and Environment.

Twesigye said the partnerships have introduced new approaches to teaching and learning by involving practitioners directly in training and giving students opportunities for concurrent field practice.

He noted that organisations such as the Uganda Red Cross Society have participated in delivering classes, while students also gain practical experience in the field before returning to class for reflective learning.

Part of the congregation at the Uganda-EU Research and Study Fair at Freedom Square, Makerere University

The programme is also promoting joint research between academics and practitioners, moving away from approaches where researchers and practitioners work separately.

CEES project supports competence based education

The College of Education and External Studies (CEES) also presented an EU supported project aimed at helping higher education institutions and regulators transition to competence based education.

Prof. William Tayebwa briefs Acting Minister of Education and Sports Dr John Chrysostom Muyingo as EU Ambassador to Uganda Jan Sadek and Prof. Robert Wamala look on during a tour of exhibition stands.

Assoc. Prof. Josephine Esaete, Senior Lecturer in the Department of Science, Technology and Vocational Education, said the project brings together nine partners from Uganda, West Africa and Europe.

She explained that the project seeks to strengthen the capacity of universities and higher education regulators in designing competence based curricula, teaching, assessment, monitoring and evaluation.

Makerere University is coordinating the four year project, with Mountains of the Moon University among the Ugandan partners.

Assoc. Prof. Esaete said the project is timely as universities work towards transitioning their programmes and curricula to competence-based education.

The project also seeks to strengthen collaboration between higher education institutions and industry so that students can acquire skills relevant to the world of work.

Fair creates opportunities for students and researchers

The exhibition brought together different EU supported research projects, academic programmes and institutional partnerships, allowing students, researchers and other participants to interact directly with project teams and representatives of European institutions.

The fair also provided opportunities for participants to learn from Makerere alumni who have benefited from international study and research opportunities.

Stella Kakeeto interacts with students during the EU Uganda Research and Study Fair

Prof. Ssali urged participants to use the opportunity to “engage, explore, connect, and discover” new possibilities while encouraging young people to dream boldly, seek knowledge, build networks and use what they learn to contribute to Uganda’s transformation.

The fair reaffirmed Makerere University’s commitment to strengthening international partnerships that support research, innovation, human capital development and national transformation.

Allan Ainematsiko

Bachelors of Journalism and Communication

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Timothy Khabusi: From Barefoot Walks to shaping Uganda’s Eye health Future

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Mr. Buteera and Khabusi during the interview recently. Impact Stories: Timothy Khabusi, Mastercard Foundation Scholars Program alumnus, optometrist, researcher, programmer, and eye health entrepreneur, on an ambitious mission to improve eye health in Uganda, October 2026, Makerere University, Kampala Uganda, East Africa.

Before becoming an optometrist, researcher, programmer, and eye health entrepreneur, Timothy Khabusi walked barefoot to school along rough roads in Manafwa District, Eastern Uganda. For most of his primary school years, Timothy walked more than nine kilometres each day from his home to Bubulo Mixed Primary School in Manafwa District.

He would leave home at about 6:00 a.m., walk to the highway, and join other children on their way to school. On the murram road, sharp stones pressed into his feet. When the rains came, he sometimes arrived at school completely drenched. Occasionally, a truck carrying market vendors would stop and offer them a lift. “Those were few lucky days,” Timothy recalls.

At the time, however, Timothy did not see his life as unusual. It was simply how life was for many children in his village. What he did not yet know was that those long walks were helping shape a determination that would eventually take him from rural Manafwa to Makerere University and, later, the University of Edinburgh in Scotland.

Timothy Khabusi is the sixth of eight children (5 boys and 3 girls). His father, 68, a retired primary school teacher, and his mother, 60, a small retail shop owner, had limited resources but were determined to give their eight children opportunities they had not enjoyed themselves.

The family tried several ways to make ends meet. His mother ran a small local brew joint, selling malwa, a traditional fermented cereal drink. When Timothy was about ten, the family closed the malwa joint and moved on, first trying farming and later, in 2009, opening a small retail kiosk with money earned from selling a small coffee harvest.

The family kiosk changed things. Timothy started taking snacks to school and also began developing an interest in business. He sold sugarcane and later teamed up with his younger brother, Mark, to make mandazi, a popular delicacy among schoolchildren.

Behind these modest ventures were sacrifices his parents made for their children’s education and health. His father took loans to support the family through school, while both parents repeatedly emphasised the importance of education.

Timothy’s own academic journey was far from perfect.

At rural Bubulo Primary School, Timothy performed very well and earned a place at one of the best secondary schools in Eastern Uganda, Mbale Senior Secondary School, in Mbale city.

At Mbale Secondary School, he became a strong academic performer and earned a renewable merit-based bursary that covered most of his school fees. Mr Mabaku, his Mathematics teacher, taught him to connect classroom concepts to real-life problems—a way of thinking that would later shape his interest in technology and programming.

Then came a setback.

Timothy’s A-level results (15 points in Physics, Chemistry, and Mathematics) were far lower than he had expected. For someone who had always seen himself as a top student, the outcome was deeply disappointing, and he missed out on the much-coveted government scholarship. He even wondered whether university was still possible. He considered repeating his A-levels but instead applied to Makerere University on private sponsorship. He was admitted to study Optometry, although he had initially wanted to pursue Medicine and Surgery.

Khabusi Timothy, during his time at the Scholars Program. Impact Stories: Timothy Khabusi, Mastercard Foundation Scholars Program alumnus, optometrist, researcher, programmer, and eye health entrepreneur, on an ambitious mission to improve eye health in Uganda, October 2026, Makerere University, Kampala Uganda, East Africa.
Khabusi Timothy, during his time at the Scholars Program.

Then came the opportunity that changed everything.

In 2017, Timothy became a Mastercard Foundation Scholar at Makerere University, receiving support that enabled him to continue his university education. The financial uncertainty that had threatened his university education was resolved. What initially felt like failure became an opportunity that redirected him towards a field he had not planned to enter. Through optometry, he discovered a profession that linked clinical care with science, technology, research and public health.

His career journey after graduation.

After graduating from Makerere University in January 2022, Timothy set out to fulfil his ambitious mission to improve eye health in Uganda. His career began far from his village home in Manafwa: he started at a private clinic in Arua town, West Nile, hundreds of kilometres from Manafwa in Eastern Uganda. Asked why he didn’t find a job in Kampala, as most of his peers did, Timothy quickly explained that his mission is to provide the best eye health care to communities with limited access to these services.

After working for one year in Arua, he returned to Kampala. He first worked at Dr. Agarwal’s Eye Hospital from 2023 to 2025, then moved to Med-Optics, another popular eye clinic in Kampala. In February 2026, he opened his own eye clinic, Khabusi Vision Care Centre, a modern optometry centre dedicated to providing eye care services at subsidised rates to individuals and families who may face financial barriers to accessing these services.

Khabusi Timothy on his graduation day in 2022. Impact Stories: Timothy Khabusi, Mastercard Foundation Scholars Program alumnus, optometrist, researcher, programmer, and eye health entrepreneur, on an ambitious mission to improve eye health in Uganda, October 2026, Makerere University, Kampala Uganda, East Africa.
Khabusi Timothy on his graduation day in 2022.

His leadership journey

For Timothy, leadership is not about collecting titles. At Mbale Senior Secondary School, he led the Science Club, organising seminars and holiday revision programmes. At Makerere, he served as a minister at the College of Health Sciences and as a leader in the Optometry Students’ Association. Those experiences shaped a simple philosophy: leadership means seeing what needs improvement, taking responsibility, and bringing others along.

That philosophy now drives his ambitions for Khabusi Vision Care. In the coming years, he aims to strengthen the organisation’s clinical, public health, digital and research work. His longer-term vision is to build a major Ugandan eye health organisation with branches across the country, comprehensive services, research programmes and locally developed diagnostic and ophthalmic technologies.

Impact in the community

Asked about his impact in the community, Timothy quickly pointed to the number of patients whose sight he has helped restore at a modest cost they otherwise couldn’t have afforded.

“I am proud to have treated more than 10,000 patients and enabled them to see better since I began my optometry practice in 2022. Among the patients, I vividly remember a police woman who was on the verge of going completely blind due to a misdiagnosis she had received at different facilities she had visited in Kampala, until she came to Khabusi Vision Care Centre in Kyanja, where I was able to help correct the optical issue she was grappling with.” Timothy proudly states.

Khabusi Timothy examining one his patients at his eye clinic. Impact Stories: Timothy Khabusi, Mastercard Foundation Scholars Program alumnus, optometrist, researcher, programmer, and eye health entrepreneur, on an ambitious mission to improve eye health in Uganda, October 2026, Makerere University, Kampala Uganda, East Africa.
Khabusi Timothy examining one his patients at his eye clinic.

Timothy further enumerates the number of young people he has mentored and continues to mentor in optometry. He also offers graduate internships at his clinic and employs five young people as permanent staff. He also conducts regular community outreach activities, offering free eye check-ups in the community and subsidised treatment for those who need it.

A word to the Mastercard Foundation Scholars Community

Timothy expressed his gratitude to the Mastercard Foundation Scholars Program and Makerere University for giving him the opportunity to pursue a quality university education at a time when he had lost hope of attending university after failing to secure a government scholarship.

“I am forever grateful to Mastercard Foundation and Makerere University for giving me a scholarship that changed my whole life; without the scholarship, I would not have been able to afford the university fees; therefore, I wouldn’t have become what I am today,” Timothy points out.

Asked what advice he would give to current Mastercard Foundation Scholars, Timothy urges them to take advantage of the additional skilling and development programmes the Mastercard Foundation Scholars Program offers.

“I urge my young brothers and sisters on the Mastercard Foundation Scholars Program currently to take the capacity-building training the Mastercard Foundation Scholars Program offers; it is what will give you an advantage over others in the job market,” Timothy advises.  

Looking ahead

Beyond healthcare, Timothy is a writer, programmer, and researcher. He has published “From the Slopes of Mount Elgon”, a novel about a young girl who confronts poverty and betrayal while pursuing education and dignity. Timothy’s story is not a straightforward journey from challenge to success. It is about unexpected turns: the barefoot walks, the disappointing A-level results, the unexpected scholarship, and the career he never originally intended to pursue. His advice to young people comes from that experience: one disappointing result or difficult season need not decide the rest of your life. Sometimes, you have to keep walking.

“Keep learning, keep improving, and when opportunity comes, use it—not only to change your own life, but to create opportunities for others,” Timothy advises.

Timothy is now pursuing a Master’s degree in Patient Safety and Clinical Human Factors at the University of Edinburgh. The programme has reshaped his approach to healthcare. Rather than focusing solely on individual mistakes, he examines the systems that allow failures to occur and how to redesign them to improve patient safety.

Bernard Buteera

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Makerere University Hosts Deputy IGG Ahead of Ombuds Day 2026

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Prof. Barnabas Nawangwe (4th R) and Mrs. Anne Twinomugisha Muhairwe (3rd R) with the delegation during the visit on 5th October 2026. Makerere University welcomed Mrs. Anne Twinomugisha Muhairwe, the Deputy Inspector General of Government (DIGG) and her delegation for a courtesy visit ahead of the International Ombuds Day 2026 commemoration under the theme “Ombuds: Office of Options”, 5th October 2026, Main Building, Makerere University, Kampala Uganda, East Africa.

On October 5, 2026, Makerere University welcomed Mrs. Anne Twinomugisha Muhairwe, the Deputy Inspector General of Government (DIGG) and her delegation for a courtesy visit ahead of the International Ombuds Day 2026 commemoration under the theme “Ombuds: Office of Options”.

The delegation was received by Professor Barnabas Nawangwe the Vice Chancellor of Makerere University in his office where they discussed the Ombuds Day theme, the university’s successful reconciliation-based conflict resolution, ongoing infrastructure projects, and a renewed commitment to institutional partnership.

Mrs. Anne Twinomugisha Muhairwe, Makerere University welcomed Mrs. Anne Twinomugisha Muhairwe, the Deputy Inspector General of Government (DIGG) and her delegation for a courtesy visit ahead of the International Ombuds Day 2026 commemoration under the theme “Ombuds: Office of Options”, 5th October 2026, Main Building, Makerere University, Kampala Uganda, East Africa.
Mrs. Anne Twinomugisha Muhairwe,

Mrs. Twinomugisha Muhairwe, who also spoke as the President of the African Ombudsman and Mediators Association (AOMA), emphasised that her office aims to be a partner in building and strengthening public institutions rather than merely a critic. Therefore, this visit marked a big step in the evolving relationship between public institutions and the Office of the Ombudsman at the Inspectorate of Government, where it is headed by Director Kakooza Savio Ntensibe, who was also part of the delegation.

The DIGG shared that the office provides essential options for resolving grievances such as administrative injustice, where people feel victimised, and unheard.

Prof. Nawangwe (C) presents the Makerere@100 Coffee Table Book to Mrs. Twinomugisha Muhairwe (R) as Mr. Kakooza Savio Ntensibe (L) witnesses. Makerere University welcomed Mrs. Anne Twinomugisha Muhairwe, the Deputy Inspector General of Government (DIGG) and her delegation for a courtesy visit ahead of the International Ombuds Day 2026 commemoration under the theme “Ombuds: Office of Options”, 5th October 2026, Main Building, Makerere University, Kampala Uganda, East Africa.
Prof. Nawangwe (C) presents the Makerere@100 Coffee Table Book to Mrs. Twinomugisha Muhairwe (R) as Mr. Kakooza Savio Ntensibe (L) witnesses.

Reconciliation Underscored

While addressing the delegation, Professor Nawangwe, framed the visit as a turning point in the institution’s relationship with oversight bodies. He welcomed the DIGG, an alumna of Makerere, and commended the Ombuds methodology that prioritizes reconciliation as initiated by neutral persons or bodies to resolve disputes.

“The style of reconciliation has worked very well for us as well, ever since we started talking to the students, it has kept peace in the university,” the Vice Chancellor remarked.

Prof. Barnabas Nawangwe addresses the delegation. Makerere University welcomed Mrs. Anne Twinomugisha Muhairwe, the Deputy Inspector General of Government (DIGG) and her delegation for a courtesy visit ahead of the International Ombuds Day 2026 commemoration under the theme “Ombuds: Office of Options”, 5th October 2026, Main Building, Makerere University, Kampala Uganda, East Africa.
Prof. Barnabas Nawangwe addresses the delegation.

“We started talking to the students and… eventually, they started to understand. Today, if you come and begin talking of strike, fellow students will tell you, ‘We came here to study’”, added the Vice Chancellor.

The engagement also discussed the practical realities of student welfare. Mrs. Twinomugisha Muhairwe, with specific interest, probed the Vice Chancellor on the status of hall renovations. In response, the Vice Chancellor explained the phased approach to renovations, noting that the university is systematically upgrading facilities to improve the living conditions.

The Vice Chancellor thereafter invited Mrs. Twinomugisha Muhairwe and her team to visit the university museum, as a gesture to underscore the spirit of the day where the Ombudsman and the university stand together.

Prof. Barnabas Nawangwe shows Mrs. Anne Twinomugisha Muhairwe around the Makerere Museum. Makerere University welcomed Mrs. Anne Twinomugisha Muhairwe, the Deputy Inspector General of Government (DIGG) and her delegation for a courtesy visit ahead of the International Ombuds Day 2026 commemoration under the theme “Ombuds: Office of Options”, 5th October 2026, Main Building, Makerere University, Kampala Uganda, East Africa.
Prof. Barnabas Nawangwe shows Mrs. Anne Twinomugisha Muhairwe around the Makerere Museum.

About Ombuds Day

Ombuds Day is an international observance held annually on the second Thursday of October to raise public awareness of the ombuds profession.

According to the International Ombuds Association, an ombuds is an independent, neutral, and confidential professional who helps resolve disputes, investigate complaints, and address systemic issues within an organization, government agency, or institution.

Elvis Lubanga, Makerere University, Kampala Uganda, East Africa.
Elvis Lubanga

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