General
VC Interacts With AR Staff to Enhance Service Delivery
The Vice Chancellor, Prof. Barnabas Nawangwe on Friday, 10th May 2019 briefly interacted with staff from the Academic Registrar (AR)’s Department led by the Academic Registrar, Mr. Alfred Masikye Namoah. The interface was aimed at enhancing service delivery to students, alumni and members of the public.
"You are doing a commendable job, but I would like you to do more. We are here to interact and come up with some new ideas in a bid to serve the students, alumni, staff and other stakeholders better," said the Vice Chancellor, Prof. Barnabas Nawangwe.
The meeting that started at 2:30pm in the Main Building Council Room was attended by staff from Makerere University Public Relations Office and staff working in the following Divisions in the AR's Department: Central office; Examinations and Transcripts; Certificates, Ceremonies and Publications; Undergraduate Admissions and Records.
The Vice Chancellor in his brief address also reiterated the importance of the AR Department in building a positive image of the University.
"The Department of the Academic Registrar is very central in the operations of the University. Your service that involves managing academic records is key in building and protecting the image of the University. So, the way you serve the students, alumni, staff and stakeholders is very critical in maintaining a good image of the University," emphasised the Vice Chancellor.
"You have made major strides in improving the operations of the University. In your service to students, alumni, staff and other stakeholders, please go the extra mile to be courteous, professional, record complaints from students, alumni and stakeholders, and put in place a system to track records as well as information received," said the Vice Chancellor.
On behalf of the team, the Academic Registrar, Mr. Alfred Masikye Namoah commended the Vice Chancellor for initiating the interaction. "We have goodwill from the Vice Chancellor. He ensured that the Department recruited staff who have been designated to serve in the respective Divisions and Colleges and that the Transcripts Office acquires computers. I equally encourage my colleagues to go the extra mile to improve service delivery," said the Academic Registrar.
Mr. Masikye Namoah reported that through the recruitment drive, substantive Registrars have now been positioned at both College and School levels. He further highlighted the following as strategies aimed at enhancing service delivery:
i) Beefing up the number of staff in the Transcripts office. These are now scheduled to undertake training on uploading results into the system
ii) The newly-recruited have been inducted and sensitized on their roles and responsibilities
iii) Initiated consultations to decentralise submission of clearance forms to College level
In line with improving service delivery, the Deputy Registrar (Examinations and Transcripts), Mr. Tom Otim informed the meeting that on 24th March 2019, he issued a notice requesting graduates whose transcripts for one reason or the other are yet to be issued to report such matters directly to his office in Room 512, Level 5, Senate Building.
To further improve records keeping and management, the Deputy Registrar (Undergraduate Admissions and Records Division), Mr. Charles Ssentongo, requested for a special consideration of recruitment of at least two (2) additional members of staff to serve in the Records Office. "The workload specific to academic files and management of records remains enormous. We therefore request for additional recruitment of at least two (2) members of staff in the Records Office."
The Principal Public Relations Officer, Ms. Ritah Namisango used the same opportunity to emphasise the importance of upholding excellent customer care when handling students, alumni, staff and other stakeholders.
"Excellent customer care and timely delivery of services to students, alumni, staff and other stakeholders significantly impacts on the reputation of the University. Therefore, each and every one of us has a stake in building the corporate image of this great institution" remarked Ms Namisango.
Wrapping up the meeting, the Vice Chancellor pledged to continue the discussion on service delivery by holding a follow-up meeting with AR Department Staff at their home in the Senate Building.
Article by Public Relations Office
Waste Management efforts at Makerere University have been boosted by a donation of 30 waste bins by Centenary Bank’s Makerere Branch. The bins received on Monday 11th May 2026 in the Freedom Square by the Vice Chancellor, Prof. Barnabas Nawangwe in the company of the Deputy Vice Chancellor (Academic Affairs), Prof. Sarah Ssali, Deputy University Secretary, Mr. Simon Kizito and other officials were handed over by the Branch Manager, Mr. Sunday Julius.
Appreciating the donation from Centenary Bank on behalf of University Management, Prof. Nawangwe noted that Makerere University strives to maintain “the cleanest environment in Kampala”, especially as a good example to future leaders, the students.
Acknowledging earlier donations to the Halls of Residence by Centenary Bank, Prof. Nawangwe described the ceremony as “the beginning of a long journey of collaboration in environmental stewardship,” with separation of plastics from biodegradable waste earmarked as the next step in user education.
In his remarks, Mr. Sunday noted that the donation was in line with the Bank’s Environmental, Social and Governance (ESG) objectives, particularly the Social component, where supporting institutions with waste management facilities to enhance hygiene is key. “It is important for Centenary Bank to give back to the society where it makes money”, he emphasized.
Describing Makerere University as the “main institution that Centenary Bank operates a branch”, Mr. Sunday recognised the donation as a step in the right direction with a valuable partner.
The newly-donated bins will be placed in various public locations under supervision of the Estates and Works Directorate.
Makerere University and the University of Notre Dame, Indiana, USA (ND) have signed a Memorandum of Understanding (MOU), which opens opportunities for collaboration between the two historic and leading research institutions in the areas of staff and student exchange, joint research and training, joint supervision of graduate students, and others.
The Vice Chancellor, Prof. Barnabas Nawangwe signed on behalf of Makerere University and Rev. Robert A. Dowd, the 18th President signed on behalf of the University of Notre Dame. The ceremony, which was held at the University of Notre Dame campus at South Bend, Indiana was witnessed by Dr. Lorna Magara, the Chairperson of the Council of Makerere University, who led the Mak delegation.
Dr. Magara appreciated the institutionalisation of the collaboration between the two universities and the very warm hospitality accorded to the Mak delegation.
-
General2 weeks agoApplications for Admission to Undergraduate Programmes 2026/27
-
General2 weeks agoDiploma Holders Admission Lists under Government Sponsorship for 2026/2027 AY
-
Education2 weeks agoProf. Senteza Kajubi Fulbright Lecture Re-ignites debate on learner-centred reforms
-
Education2 weeks agoSpecial University Entry Examinations for the Diploma in Performing Arts 2026/27
-
General6 days agoMature Age Admission List – Government Sponsorship 2026/27