General
VC Interacts With AR Staff to Enhance Service Delivery
The Vice Chancellor, Prof. Barnabas Nawangwe on Friday, 10th May 2019 briefly interacted with staff from the Academic Registrar (AR)’s Department led by the Academic Registrar, Mr. Alfred Masikye Namoah. The interface was aimed at enhancing service delivery to students, alumni and members of the public.
"You are doing a commendable job, but I would like you to do more. We are here to interact and come up with some new ideas in a bid to serve the students, alumni, staff and other stakeholders better," said the Vice Chancellor, Prof. Barnabas Nawangwe.
The meeting that started at 2:30pm in the Main Building Council Room was attended by staff from Makerere University Public Relations Office and staff working in the following Divisions in the AR's Department: Central office; Examinations and Transcripts; Certificates, Ceremonies and Publications; Undergraduate Admissions and Records.
The Vice Chancellor in his brief address also reiterated the importance of the AR Department in building a positive image of the University.
"The Department of the Academic Registrar is very central in the operations of the University. Your service that involves managing academic records is key in building and protecting the image of the University. So, the way you serve the students, alumni, staff and stakeholders is very critical in maintaining a good image of the University," emphasised the Vice Chancellor.
"You have made major strides in improving the operations of the University. In your service to students, alumni, staff and other stakeholders, please go the extra mile to be courteous, professional, record complaints from students, alumni and stakeholders, and put in place a system to track records as well as information received," said the Vice Chancellor.
On behalf of the team, the Academic Registrar, Mr. Alfred Masikye Namoah commended the Vice Chancellor for initiating the interaction. "We have goodwill from the Vice Chancellor. He ensured that the Department recruited staff who have been designated to serve in the respective Divisions and Colleges and that the Transcripts Office acquires computers. I equally encourage my colleagues to go the extra mile to improve service delivery," said the Academic Registrar.
Mr. Masikye Namoah reported that through the recruitment drive, substantive Registrars have now been positioned at both College and School levels. He further highlighted the following as strategies aimed at enhancing service delivery:
i) Beefing up the number of staff in the Transcripts office. These are now scheduled to undertake training on uploading results into the system
ii) The newly-recruited have been inducted and sensitized on their roles and responsibilities
iii) Initiated consultations to decentralise submission of clearance forms to College level
In line with improving service delivery, the Deputy Registrar (Examinations and Transcripts), Mr. Tom Otim informed the meeting that on 24th March 2019, he issued a notice requesting graduates whose transcripts for one reason or the other are yet to be issued to report such matters directly to his office in Room 512, Level 5, Senate Building.
To further improve records keeping and management, the Deputy Registrar (Undergraduate Admissions and Records Division), Mr. Charles Ssentongo, requested for a special consideration of recruitment of at least two (2) additional members of staff to serve in the Records Office. "The workload specific to academic files and management of records remains enormous. We therefore request for additional recruitment of at least two (2) members of staff in the Records Office."
The Principal Public Relations Officer, Ms. Ritah Namisango used the same opportunity to emphasise the importance of upholding excellent customer care when handling students, alumni, staff and other stakeholders.
"Excellent customer care and timely delivery of services to students, alumni, staff and other stakeholders significantly impacts on the reputation of the University. Therefore, each and every one of us has a stake in building the corporate image of this great institution" remarked Ms Namisango.
Wrapping up the meeting, the Vice Chancellor pledged to continue the discussion on service delivery by holding a follow-up meeting with AR Department Staff at their home in the Senate Building.
Article by Public Relations Office
The Acting (Ag.) Vice Chancellor, Prof. Sarah Ssali on Thursday 16th October, 2025 held a press conference to update members of the Media on the 2026 World University Rankings by Times Higher Education (THE).
The event held in the Vice Chancellor’s Boardroom, Main Building, was attended by the Director Graduate Training-Prof. Julius Kikooma, Director Quality Assurance-Dr. Cyprian Misinde, Dean of Students-Dr. Winifred Kabumbuli, Director Research, Innovations, and Partnerships-Prof. Robert Wamala, Deputy Chief – Public Relations-Ms. Eunice Rukundo, Ag. Manager International Relations-Mr. Matthias Ssemanda, and staff from the Offices of the Vice and Deputy Vice Chancellors.
The proceedings of the Press Conference follow below;
Vice Chancellor’s Press Statement
UNIVERSITY RANKINGS: MAKERERE STILL NUMBER ONE IN THE REGION
It gives me great pleasure to share with our stakeholders and the general public that Makerere University has been ranked Number 1. in the East African region, in the Times Higher Education rankings released this month of October 2025.
In its 2026 World University Rankings, Times Higher Education (THE) places Makerere University in top position in East Africa, and in the 801-1000 band globally. The ranking considers five performance indicators, namely: Teaching; Research environment; Research quality; International Outlook; and Industry. Makerere’s overall score was 37.2, significantly outperforming peer institutions in the Region that average scores of 18.8.
In particular, Makerere University continues to thrive in Research Quality where we scored 54.2% but even better in International Outlook where we scored highest with 69.7%. See Table 1 for details. On the continent, Makerere University ranked 8th in the 2024 Sub-Saharan African University Rankings.
We would like to reassure all stakeholders and well-wishers that Makerere University continues to hold steadfast as the regional leader in higher education. Our commitment to deliver excellence in our teaching, research, and socioeconomic impact has not wavered.
WE BUILD FOR THE FUTURE.
Thank you.
Fact Sheet
UNIVERSITY RANKINGS
Table 1: East African Universities – 2025 Ranking Comparison
| Rank | Name | Overall | Teaching | Research Env. | Research Quality | Industry | Int. Outlook |
| 801–1000 | Makerere University | 35.5–38.9 | 21.5 | 26.6 | 54.2 | 32.8 | 69.7 |
| 1501+ | Kenyatta University | 10.3–27.2 | 14.3 | 9.1 | 34.2 | 17.4 | 54.6 |
| 1501+ | Muhimbili University of Health and Allied Sciences | 10.3–27.2 | 21.6 | 14.9 | 30.3 | 27.5 | 54.6 |
| 1501+ | University of Dar es Salaam | 10.3–27.2 | 14.5 | 11.1 | 26.5 | 21.9 | 47.2 |
| 1501+ | University of Nairobi | 10.3–27.2 | 15.9 | 16.1 | 39.7 | 22.5 | 49.4 |
| 1501+ | University of Rwanda | 10.3–27.2 | 14.1 | 14.9 | 25.6 | 21.1 | 57.5 |
End
The Board of the Zambia Research and Education Network (ZAMREN) led by the Chairperson, Prof. Mundia Muya on 14th October 2025 paid a courtesy call on the Vice Chancellor, Makerere University. The Board which is on a two-day exposure visit to the Research and Education Network of Uganda (RENU) was received by the Acting (Ag.) Vice Chancellor and Deputy Vice Chancellor (Academic Affairs), Prof. Sarah Ssali in the Vice Chancellor’s Boardroom.
The Chairperson was accompanied by Mr. Ronald Hatoongo and Mr. Stein Mkandawire, the Board Secretary and CEO of ZAMREN respectively, as well as RENU’s CEO-Mr. Nicholas Mbonimpa and RENUMESH Technologies CEO-Mr. Brian Masiga. In attendance were Mr. Samuel Mugabi-Director DICTS, Prof. Robert Wamala-Director Research, Innovations and Partnerships (DRIP), and Prof. Tonny Oyana-Principal College of Computing and Information Sciences (CoCIS).
Also present were; Prof. Paul Birevu Muyinda-Director Institute of Open, Distance and eLearning (IODeL), Dr. Godfrey Mayende-Deputy Director IODeL, Dr. Michael Walimbwa- College of Education and External Studies (CEES), Dr. Cathy Mbidde- Ag. Manager. Makerere University Innovation Pod, Ms. Eunice Rukundo-Deputy Chief-Public Relations and staff from the Office of the Vice Chancellor.
In her welcome remarks, Prof. Ssali thanked the ZAMREN Board for including the courtesy call on their Kampala itinerary and extended warm greetings from the Vice Chancellor, Prof. Barnabas Nawangwe. She noted that Makerere as a founding member of RENU has enjoyed a mutually beneficial collaboration, that has benefited both staff and students in the form of supporting growing connectivity needs, as well as training, mentorship, and development of technical skills for both continuing students and graduates.
Turning to the gist of the courtesy call, the Acting Vice Chancellor noted that the Makerere University through the Centre for Artificial Intelligence (MAK-AI) seeks to harness the transformative power of AI to address society’s most pressing challenges. “Projects undertaken by our Centre tackle real-world challenges in health, agriculture, languages, and beyond.”
Prof. Ssali nevertheless underscored the importance of upholding ethics in all AI undertakings “Mindful of global trends elsewhere, the work of the Makerere AI Centre is guided by the principles of Responsible AI, ensuring that systems are transparent, accountable, fair, and designed to benefit society.”
She therefore called upon the delegation to thoughtfully engage with the ideas presented during their visit with the aim of collectively exploring both institution can better equip staff and students to meaningfully make the most of this fast-evolving trend.
On behalf of the Board, Prof. Muya who is substantively the Vice Chancellor of the University of Zambia thanked Prof. Ssali and Members of Management present for according his delegation a warm reception to Makerere University, “one of Africa’s most distinguished centres of higher learning.
“Makerere University is not only a symbol of academic excellence but also a beacon of leadership in higher education on the African continent”, remarked Prof. Muya.
The Chairperson equally expressed the delegation’s keenness to understand how AI is being adopted, and how the academia is embracing the technology as an enabler of teaching and research. “At ZAMREN, we view digital transformation and AI integration as critical enablers of academic excellence, efficiency, and competitiveness across higher education institutions,” he remarked, adding that “We therefore look to Makerere University’s experience to draw practical lessons that can inform and inspire our efforts back home.”
Turning to the lessons from Makerere in line with digital transformation and ICT, the Director DICTS shared that owing to the partnership with RENU, internet bandwidth, a vital enabler of AI transformation currently stands at 5 Gbps of monthly consumption, with plans to scale-up to 8 Gbps. He added that RENU has also facilitated Makerere’s access to Open Libraries, and Eduroam – a secure, encrypted Wi-Fi network across to staff and students freely access the internet across partner institutions in Uganda using their University emails.
Furthermore on the enablers of AI integration, Mr. Mugabi noted that in line with digitalization of institutional business process, the University Council took a bold step to develop all information systems in-house, a move that has reduced costs spent on offshore solutions, and hemorrhage of skills. He pointed to the introduction of open source solutions, and AI policy and global collaborations with corporations such as Google as additional enablers.
Addressing AI readiness, Prof. Tonny Oyana pointed out the need for the University of Zambia to start early, citing Makerere efforts which began as far back as 2007, when Dr. John Quinn joined the institution after his PhD. He added that Dr. Quinn together with other former staff from Makerere formed Sunbird AI, a thriving initiative creating practical systems for the benefit of community.
Prof. Oyana also pointed to AI initiatives that have attracted up to USD 5million from Google Awards, staff with specialized skills in the creation and development of sensor technologies, top notch students that win continental and global awards from companies such as Huawei, and active engagements with partners to produce solutions to enhance diagnosis of malaria, tuberculosis and cancer as some of areas that demonstrate Makerere’s AI readiness.
Addressing academic and research innovation, Prof. Robert Wamala pointed out that Makerere, in recognition that the institution cannot achieve its vision alone is intentional about seeking and nurturing mutually beneficial partnerships. Furthermore, he shared that Vice Chancellor’s Annual Research Excellence Awards reward and recognize the efforts of staff who have excelled in publication, teaching and winning grants.
The Director DRIP equally underscored the need for dissemination of research produced by staff and students, pointing out the annual research and innovation week as a flagship event for not only showcasing research but also forging meaningful partnerships with stakeholders. In line with technology transfer, Prof. Wamala said that the University through the Intellectual Property Management Office ensures that innovations developed by staff and students packaged for adoption by other individuals or organisations.
Addressing the use of technologies in academic work, Prof. Birevu noted that IODeL conducts capacity building in instructional design, online facilitation, use of AI in teaching and digital assessments. “We have also advised the University on ODeL and Distance Education strategies, for instance, we have developed a ten-year masterplan for distance education with support from the Korean Government to outline how Makerere University is going to integrate distance education within its offering” he added.
At the close of the deliberations the ZAMREN expressed sincere appreciation to the Ag. Vice Chancellor and Members of Management for the free sharing that pointed out a number of priorities.
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