General
VC Interacts With AR Staff to Enhance Service Delivery
The Vice Chancellor, Prof. Barnabas Nawangwe on Friday, 10th May 2019 briefly interacted with staff from the Academic Registrar (AR)’s Department led by the Academic Registrar, Mr. Alfred Masikye Namoah. The interface was aimed at enhancing service delivery to students, alumni and members of the public.
"You are doing a commendable job, but I would like you to do more. We are here to interact and come up with some new ideas in a bid to serve the students, alumni, staff and other stakeholders better," said the Vice Chancellor, Prof. Barnabas Nawangwe.
The meeting that started at 2:30pm in the Main Building Council Room was attended by staff from Makerere University Public Relations Office and staff working in the following Divisions in the AR's Department: Central office; Examinations and Transcripts; Certificates, Ceremonies and Publications; Undergraduate Admissions and Records.
The Vice Chancellor in his brief address also reiterated the importance of the AR Department in building a positive image of the University.
"The Department of the Academic Registrar is very central in the operations of the University. Your service that involves managing academic records is key in building and protecting the image of the University. So, the way you serve the students, alumni, staff and stakeholders is very critical in maintaining a good image of the University," emphasised the Vice Chancellor.
"You have made major strides in improving the operations of the University. In your service to students, alumni, staff and other stakeholders, please go the extra mile to be courteous, professional, record complaints from students, alumni and stakeholders, and put in place a system to track records as well as information received," said the Vice Chancellor.
On behalf of the team, the Academic Registrar, Mr. Alfred Masikye Namoah commended the Vice Chancellor for initiating the interaction. "We have goodwill from the Vice Chancellor. He ensured that the Department recruited staff who have been designated to serve in the respective Divisions and Colleges and that the Transcripts Office acquires computers. I equally encourage my colleagues to go the extra mile to improve service delivery," said the Academic Registrar.
Mr. Masikye Namoah reported that through the recruitment drive, substantive Registrars have now been positioned at both College and School levels. He further highlighted the following as strategies aimed at enhancing service delivery:
i) Beefing up the number of staff in the Transcripts office. These are now scheduled to undertake training on uploading results into the system
ii) The newly-recruited have been inducted and sensitized on their roles and responsibilities
iii) Initiated consultations to decentralise submission of clearance forms to College level
In line with improving service delivery, the Deputy Registrar (Examinations and Transcripts), Mr. Tom Otim informed the meeting that on 24th March 2019, he issued a notice requesting graduates whose transcripts for one reason or the other are yet to be issued to report such matters directly to his office in Room 512, Level 5, Senate Building.
To further improve records keeping and management, the Deputy Registrar (Undergraduate Admissions and Records Division), Mr. Charles Ssentongo, requested for a special consideration of recruitment of at least two (2) additional members of staff to serve in the Records Office. "The workload specific to academic files and management of records remains enormous. We therefore request for additional recruitment of at least two (2) members of staff in the Records Office."
The Principal Public Relations Officer, Ms. Ritah Namisango used the same opportunity to emphasise the importance of upholding excellent customer care when handling students, alumni, staff and other stakeholders.
"Excellent customer care and timely delivery of services to students, alumni, staff and other stakeholders significantly impacts on the reputation of the University. Therefore, each and every one of us has a stake in building the corporate image of this great institution" remarked Ms Namisango.
Wrapping up the meeting, the Vice Chancellor pledged to continue the discussion on service delivery by holding a follow-up meeting with AR Department Staff at their home in the Senate Building.
Article by Public Relations Office
President Yoweri Kaguta Museveni has appointed Makerere University Chancellor Dr. Crispus Walter Kiyonga as Uganda’s Second Deputy Prime Minister and Deputy Leader of Government Business in Parliament.
The appointment was announced on May 26, 2026, as part of the cabinet reshuffle for the 2026–2031 government term. Dr. Kiyonga now assumes one of the senior leadership positions in government while continuing to serve as Chancellor of Makerere University.
Dr. Kiyonga is both Chancellor and alumnus of Makerere University. He studied at Makerere University School of Medicine from 1973 to 1978, graduating with a Bachelor of Medicine and Bachelor of Surgery (MBChB). He later obtained a Master of Health Science in Population Dynamics from the Johns Hopkins School of Public Health in 2004.
Born on September 19, 1952, in Kasese District, Dr. Kiyonga attended Bwera Primary School, Nyakasura School, and Kings College Budo before joining Makerere University.
He was appointed Chancellor of Makerere University in August 2024 and formally installed in October 2024, succeeding Professor Ezra Suruma.
Political and Public Service Career
Dr. Kiyonga entered national politics during Uganda’s 1980 elections, where he won a parliamentary seat on the Uganda Patriotic Movement (UPM) ticket. He later joined the National Resistance Movement during the liberation struggle and subsequently served in several senior government positions after 1986.
He represented Bukonjo County West in Parliament from 1980 to 2016 and was also a member of the Constituent Assembly that drafted the 1995 Constitution.
Over the years, Dr. Kiyonga has held several ministerial portfolios, including:
- Minister for Cooperatives and Marketing
- Minister of Finance
- Minister of Internal Affairs
- Minister of Health
- Minister without Portfolio
- Minister of Defence
During his tenure as Minister of Health, he played a key role in Uganda’s response to the Ebola outbreak in Gulu in 2000.
From 2016, he served as Uganda’s Ambassador to China, where he represented Uganda during a significant period of Uganda-China relations.
Dr. Kiyonga’s appointment marks a return to frontline government leadership after several years in diplomatic service and university leadership.
Significance for Makerere
As Chancellor, Dr. Kiyonga serves as the titular head of Makerere University and presides over major ceremonial functions, including graduation ceremonies.
His appointment reflects the longstanding contribution of Makerere University alumni to public service and national leadership in Uganda and across the region.
Speaking during his installation as Chancellor in 2024, the First Lady and Minister of Education and Sports, Hon. Janet K. Museveni, noted that Dr. Kiyonga’s experience and networks would support the advancement of the university.
Makerere University congratulates Chancellor Dr. Crispus Walter Kiyonga upon his appointment and wishes him success in his new role.
The Writer is a Volunteer in the Public Relations Office, Makerere University and the Mak Sharks PRO | Est. 2014
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