General
VC Interacts With AR Staff to Enhance Service Delivery
The Vice Chancellor, Prof. Barnabas Nawangwe on Friday, 10th May 2019 briefly interacted with staff from the Academic Registrar (AR)’s Department led by the Academic Registrar, Mr. Alfred Masikye Namoah. The interface was aimed at enhancing service delivery to students, alumni and members of the public.
"You are doing a commendable job, but I would like you to do more. We are here to interact and come up with some new ideas in a bid to serve the students, alumni, staff and other stakeholders better," said the Vice Chancellor, Prof. Barnabas Nawangwe.
The meeting that started at 2:30pm in the Main Building Council Room was attended by staff from Makerere University Public Relations Office and staff working in the following Divisions in the AR's Department: Central office; Examinations and Transcripts; Certificates, Ceremonies and Publications; Undergraduate Admissions and Records.
The Vice Chancellor in his brief address also reiterated the importance of the AR Department in building a positive image of the University.
"The Department of the Academic Registrar is very central in the operations of the University. Your service that involves managing academic records is key in building and protecting the image of the University. So, the way you serve the students, alumni, staff and stakeholders is very critical in maintaining a good image of the University," emphasised the Vice Chancellor.
"You have made major strides in improving the operations of the University. In your service to students, alumni, staff and other stakeholders, please go the extra mile to be courteous, professional, record complaints from students, alumni and stakeholders, and put in place a system to track records as well as information received," said the Vice Chancellor.
On behalf of the team, the Academic Registrar, Mr. Alfred Masikye Namoah commended the Vice Chancellor for initiating the interaction. "We have goodwill from the Vice Chancellor. He ensured that the Department recruited staff who have been designated to serve in the respective Divisions and Colleges and that the Transcripts Office acquires computers. I equally encourage my colleagues to go the extra mile to improve service delivery," said the Academic Registrar.
Mr. Masikye Namoah reported that through the recruitment drive, substantive Registrars have now been positioned at both College and School levels. He further highlighted the following as strategies aimed at enhancing service delivery:
i) Beefing up the number of staff in the Transcripts office. These are now scheduled to undertake training on uploading results into the system
ii) The newly-recruited have been inducted and sensitized on their roles and responsibilities
iii) Initiated consultations to decentralise submission of clearance forms to College level
In line with improving service delivery, the Deputy Registrar (Examinations and Transcripts), Mr. Tom Otim informed the meeting that on 24th March 2019, he issued a notice requesting graduates whose transcripts for one reason or the other are yet to be issued to report such matters directly to his office in Room 512, Level 5, Senate Building.
To further improve records keeping and management, the Deputy Registrar (Undergraduate Admissions and Records Division), Mr. Charles Ssentongo, requested for a special consideration of recruitment of at least two (2) additional members of staff to serve in the Records Office. "The workload specific to academic files and management of records remains enormous. We therefore request for additional recruitment of at least two (2) members of staff in the Records Office."
The Principal Public Relations Officer, Ms. Ritah Namisango used the same opportunity to emphasise the importance of upholding excellent customer care when handling students, alumni, staff and other stakeholders.
"Excellent customer care and timely delivery of services to students, alumni, staff and other stakeholders significantly impacts on the reputation of the University. Therefore, each and every one of us has a stake in building the corporate image of this great institution" remarked Ms Namisango.
Wrapping up the meeting, the Vice Chancellor pledged to continue the discussion on service delivery by holding a follow-up meeting with AR Department Staff at their home in the Senate Building.
Article by Public Relations Office
General
Makerere University Writing Centre holds second training workshop: Roots for standard University-wide templates in minute writing
By Chris Kaahwa and Ritah Namisango
Makerere University Writing Center (MakWC) has intensified efforts to improve the quality, consistency, and accuracy of official records across the institution.
In pursuit of this agenda, MakWC has lined up a series of writing training workshops targeting University staff in the various units. On 13th November 2025, 27 members of staff participated in the second training workshop, which highlighted the need for development of standardized templates, to guide the documentation processes within the University. This builds on the workshop for the first cohort where 24 members of staff were trained on 6th November 2025.
With over 50 members of staff so far trained, MakWC is building both the individual and institutional capacity in writing minutes, record keeping and presentation of official records.
Addressing the participants, Professor Fredrick Jones Muyodi, Team Leader, MakWC, described the Center as a transformative initiative committed to enhancing academic and scholarly writing, and publication capacities across the University. He shared that the Center continues to support faculty, staff, and students through mentorship and training on various forms of writing, including theses, dissertations, publications, project proposals and grants.
Noting the urge for professional development, Professor Muyodi acknowledged staff from the Department of the Academic Registrar, administrative units, colleges, and Makerere University Jinja Campus for embracing continuous learning. He highlighted the Centre’s deliberate plan to continuously use a comprehensive training and mentorship model, bringing on board specialists and mentors with extensive experience in writing, collaborative research, and publication to guide and support participants.
The Academic Registrar of Makerere University, Professor Buyinza Mukadasi represented by Mrs. Patience Rubabinda Mushengyezi, applauded the Writing Center for continuously providing practical support to staff who handle official documents and sensitive academic information. “This is the kind of support we all need in the various units. Many of us will benefit from this workshop,” she said.
Stressing the need for standardized templates and ethical writing practices, Mrs. Mushengyezi noted that minutes are important documents that must be accurate, confidential, and easy to reference. “Many of us handle sensitive information. A standard template will help us keep our records consistent and professional across all units,” she stated.
Mrs. Mushengyezi encouraged staff to take the training seriously pointing out that proper minute writing and documentation contributes to professional and institutional credibility. She tasked staff involved in writing minutes as well as documentation of university proceedings to ensure that official records conform to the Universities and Other Tertiary Institutions Act.
Guiding participants through the Roles of a Minute Taker, Mrs. Mushengyezi pointed out the different types of meetings, which included; Regular, Special, and Emergency, and urged them to have a solid understanding of the University’s operational framework in order to record such meetings accurately.
During a session on legal compliance, Ms. Esther Kabinga, Principal Legal Officer, explained that adherence to policies and regulations, which govern minutes writing, upholds the integrity of records and decision making process of institutions. “In addition”, she said, “Accuracy and objectivity, completeness and clarity, timeliness and confidentiality, compliance with organizational policies and procedure,” are among the key considerations that the staff should comply with while writing minutes.
She guided participants to desist from including personal opinions in writing minutes, stressing that in accurate or incomplete documentation may expose institutions and individuals to legal risks. “Proper documentation protects both the University and the decision-makers,” she said.
To ensure consistency across academic and administrative units, Ms. Prossie Nakayiki, Acting Deputy Academic Registrar (Examinations and Transcripts) advocated for the adoption of University-wide standardized templates. She explained that standard templates promote a uniform and consistent writing culture. She called upon participants to use simple, clear and official language while avoiding abbreviations and unnecessary jargons. She emphasized that each minute should accurately record the resolution made, indicate the person responsible for follow-up actions, and provide clear timeline for implementation. “Good minutes, reflect not just what was discussed, but also the discipline, clarity, and accountability of the institution,” she added.
In a virtual presentation, Professor Paul Birevu Muyinda, Director of the Institute of Open, Distance and e-Learning (IODeL) sensitized the participants on the Ethical and Responsible Use of Artificial Intelligence (AI). Underscoring AI’s growing transformative role in teaching, learning, research, and administration, Professor Muyinda urged participants to integrate AI tools into their daily work, and to conform to the University’s approved AI policy.
Supporting his submission, Dr. Godfrey Mayende, Head of the Department of Open and Distance Learning (ODL) and Deputy Director of IODeL, highlighted how AI and Online platforms provide automated accuracy, faster turnaround in work efficiency, and better accountability in writing and recording minutes.
He guided participants on preparing effectively for virtual meetings, including confirming the agenda, setting platform options (recording, captions, cohost), and preparing consent scripts.
Closing the workshop, Professor Ronald Bisaso, Assistant Team Leader, MakWC commended staff for their active participation, as well as, the facilitators for sharing the knowledge and expertise.
“As the Writing Center, we are profoundly honored that we started with a team entrusted with essential duties of this great institution. Standardizing minute writing is the next step toward improving the credibility and accountability of our academic records,” he concluded.
Makerere University has made a notable advance by officially launching the implementation of its Mentorship Policy. This initiative aims to strengthen support and guidance for students, fostering personal and academic growth within the university community. This was announced on Thursday, 13 November 2025, by Prof. Sarah Ssali, the Deputy Vice-Chancellor of Academic Affairs, in her remarks delivered by the Dean of Students, Dr. Winfred Kabumbuli, during the annual workshop for mentors of the Mastercard Foundation Scholars Program, held at the Fairway Hotel.
Prof. Ssali praised the university’s mentors for their outstanding work in supporting students.
“I am pleased to join my fellow mentors at this crucial capacity-building workshop organised under the Mastercard Foundation Scholars Program at Makerere University. It is important to recognise and commend your unwavering dedication to the holistic development of our Scholars. Your roles in mentorship, safeguarding, and fostering inclusion are essential, and together, we must continue to advance these efforts for the benefit of our Scholars,” asserted Prof. Ssali.
Prof. Ssali expressed her enthusiasm, noting that mentorship closely aligns with the shared mission: ensuring that all Makerere University students feel safe, thrive, and achieve their academic and personal goals.
“Our efforts in student affairs are incomplete unless we provide our students with the mentorship, guidance, and support they need to develop into responsible global citizens. Safeguarding, mentorship, and inclusion are not just programmatic themes; they are values that define the Makerere University community we seek to build,” Prof. Ssali remarked.
Prof. Ssali further praised the University Council and Management for adopting key policies, the Mentorship Policy 2025 and the Safeguarding Policy 2024, which are essential for the well-being of students and staff at Makerere University.
“I wish to commend the University Council and Management for approving and implementing the Makerere University Career Guidance and Mentorship Policy (2025) and the Safeguarding Policy (2024). These policies provide structure and accountability to our work, helping us strengthen systems that protect and support our students and staff,” Prof. Ssali noted.
Speaking in her role as the Dean of Students, Dr. Kabumbuli highlighted the importance of Mentorship, inclusion, and safeguarding as the critical areas in managing student affairs at Makerere University.
“Safeguarding reminds us of our duty to create and maintain a learning environment where every student feels safe, respected, and valued. Career guidance and mentorship remind us that academic excellence must go hand in hand with personal growth, discipline, and preparation for life after university. Inclusive mentorship compels us to extend our support to every learner, including those with disabilities, those from refugee backgrounds, young mothers, and international students, ensuring that no one is left behind,” Dr. Kabumbuli asserted.
Dr. Kabumbuli urged the mentors to reaffirm their shared commitment to a student-centred approach, one that recognises the human dignity, potential, and diversity of every Scholar. She encouraged the mentors to continue exemplifying the values of integrity, professionalism, and compassion that embody the spirit of Makerere.
On behalf of the Mastercard Foundation Scholars Program and the Africa Climate Collaborative, Program Director Prof. Justine Namaalwa shared exciting news with the Program mentors about the recent recruitment of 191 undergraduate scholars and 41 graduate students. She highlighted the importance of providing mentorship and guidance to these scholars, who come from diverse backgrounds and possess various strengths and challenges. Prof. Namaalwa encouraged everyone to actively support these students as they embark on their academic journeys.
“We were excited to welcome 191 undergraduate and 41 master’s Scholars to the Programme this academic year. These talented individuals hail from diverse backgrounds and bring immense potential, and they need your active support and mentorship,” Prof. Namaalwa remarked.
Prof. Namaalwa further requested that, as the University continues to recruit more mentors, it’s essential to recognise that effective mentorship goes beyond mere knowledge sharing. It involves actively listening, empathizing with the mentees, and empowering them to forge their own unique paths.
”Together, we can create a supportive environment that fosters growth and success for all our Scholars and students of Makerere University.” Prof. Namaalwa pointed.
The Annual Mentors’ Workshop, which was attended by over 70 mentors from different units of the University and others from other organisations, featured a range of activities designed to enhance mentors’ skills and understanding. Mr. Musa Mwambu from Light for the World, a partner of the Mastercard Foundation, led a valuable training session focused on inclusion, equipping participants with essential insights. Additionally, Mr Apollo Mulondo from the Refugee Law Project provided an in-depth training session designed to empower mentors to support students with refugee status effectively. The workshop also included opportunities for mentors to hear firsthand from young individuals, including a student with disabilities and two safeguarding champions, enriching their understanding and commitment to inclusive mentorship.
The writer is the Principal Communications Officer for the Mastercard Foundation Scholars Program at Makerere University.
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