The Vice Chancellor, Prof. Barnabas Nawangwe on Friday, 10th May 2019 briefly interacted with staff from the Academic Registrar (AR)’s Department led by the Academic Registrar, Mr. Alfred Masikye Namoah. The interface was aimed at enhancing service delivery to students, alumni and members of the public.
"You are doing a commendable job, but I would like you to do more. We are here to interact and come up with some new ideas in a bid to serve the students, alumni, staff and other stakeholders better," said the Vice Chancellor, Prof. Barnabas Nawangwe.
The meeting that started at 2:30pm in the Main Building Council Room was attended by staff from Makerere University Public Relations Office and staff working in the following Divisions in the AR's Department: Central office; Examinations and Transcripts; Certificates, Ceremonies and Publications; Undergraduate Admissions and Records.
The Vice Chancellor in his brief address also reiterated the importance of the AR Department in building a positive image of the University.
"The Department of the Academic Registrar is very central in the operations of the University. Your service that involves managing academic records is key in building and protecting the image of the University. So, the way you serve the students, alumni, staff and stakeholders is very critical in maintaining a good image of the University," emphasised the Vice Chancellor.
"You have made major strides in improving the operations of the University. In your service to students, alumni, staff and other stakeholders, please go the extra mile to be courteous, professional, record complaints from students, alumni and stakeholders, and put in place a system to track records as well as information received," said the Vice Chancellor.
On behalf of the team, the Academic Registrar, Mr. Alfred Masikye Namoah commended the Vice Chancellor for initiating the interaction. "We have goodwill from the Vice Chancellor. He ensured that the Department recruited staff who have been designated to serve in the respective Divisions and Colleges and that the Transcripts Office acquires computers. I equally encourage my colleagues to go the extra mile to improve service delivery," said the Academic Registrar.
Mr. Masikye Namoah reported that through the recruitment drive, substantive Registrars have now been positioned at both College and School levels. He further highlighted the following as strategies aimed at enhancing service delivery:
i) Beefing up the number of staff in the Transcripts office. These are now scheduled to undertake training on uploading results into the system
ii) The newly-recruited have been inducted and sensitized on their roles and responsibilities
iii) Initiated consultations to decentralise submission of clearance forms to College level
In line with improving service delivery, the Deputy Registrar (Examinations and Transcripts), Mr. Tom Otim informed the meeting that on 24th March 2019, he issued a notice requesting graduates whose transcripts for one reason or the other are yet to be issued to report such matters directly to his office in Room 512, Level 5, Senate Building.
To further improve records keeping and management, the Deputy Registrar (Undergraduate Admissions and Records Division), Mr. Charles Ssentongo, requested for a special consideration of recruitment of at least two (2) additional members of staff to serve in the Records Office. "The workload specific to academic files and management of records remains enormous. We therefore request for additional recruitment of at least two (2) members of staff in the Records Office."
The Principal Public Relations Officer, Ms. Ritah Namisango used the same opportunity to emphasise the importance of upholding excellent customer care when handling students, alumni, staff and other stakeholders.
"Excellent customer care and timely delivery of services to students, alumni, staff and other stakeholders significantly impacts on the reputation of the University. Therefore, each and every one of us has a stake in building the corporate image of this great institution" remarked Ms Namisango.
Wrapping up the meeting, the Vice Chancellor pledged to continue the discussion on service delivery by holding a follow-up meeting with AR Department Staff at their home in the Senate Building.
Makerere University has made a notable advance by officially launching the implementation of its Mentorship Policy. This initiative aims to strengthen support and guidance for students, fostering personal and academic growth within the university community. This was announced on Thursday, 13 November 2025, by Prof. Sarah Ssali, the Deputy Vice-Chancellor of Academic Affairs, in her remarks delivered by the Dean of Students, Dr. Winfred Kabumbuli, during the annual workshop for mentors of the Mastercard Foundation Scholars Program, held at the Fairway Hotel.
Prof. Ssali praised the university’s mentors for their outstanding work in supporting students.
“I am pleased to join my fellow mentors at this crucial capacity-building workshop organised under the Mastercard Foundation Scholars Program at Makerere University. It is important to recognise and commend your unwavering dedication to the holistic development of our Scholars. Your roles in mentorship, safeguarding, and fostering inclusion are essential, and together, we must continue to advance these efforts for the benefit of our Scholars,” asserted Prof. Ssali.
Dr. Kabumbuli addressing the Mentors during their annual workshop at Fairway Hotel.
Prof. Ssali expressed her enthusiasm, noting that mentorship closely aligns with the shared mission: ensuring that all Makerere University students feel safe, thrive, and achieve their academic and personal goals.
“Our efforts in student affairs are incomplete unless we provide our students with the mentorship, guidance, and support they need to develop into responsible global citizens. Safeguarding, mentorship, and inclusion are not just programmatic themes; they are values that define the Makerere University community we seek to build,” Prof. Ssali remarked.
Prof. Ssali further praised the University Council and Management for adopting key policies, the Mentorship Policy 2025 and the Safeguarding Policy 2024, which are essential for the well-being of students and staff at Makerere University.
Prof. Justine Namaalwa, the Program Director together with some of the staff, handing over a plaque to Prof. Peter Turyakira in recognition of his longstanding mentorship to Scholars.
“I wish to commend the University Council and Management for approving and implementing the Makerere University Career Guidance and Mentorship Policy (2025) and the Safeguarding Policy (2024). These policies provide structure and accountability to our work, helping us strengthen systems that protect and support our students and staff,” Prof. Ssali noted.
Speaking in her role as the Dean of Students, Dr. Kabumbuli highlighted the importance of Mentorship, inclusion, and safeguarding as the critical areas in managing student affairs at Makerere University.
Two students and a staff share their experiences of championing safeguarding at Makerere University.
“Safeguarding reminds us of our duty to create and maintain a learning environment where every student feels safe, respected, and valued. Career guidance and mentorship remind us that academic excellence must go hand in hand with personal growth, discipline, and preparation for life after university. Inclusive mentorship compels us to extend our support to every learner, including those with disabilities, those from refugee backgrounds, young mothers, and international students, ensuring that no one is left behind,” Dr. Kabumbuli asserted.
Dr. Kabumbuli urged the mentors to reaffirm their shared commitment to a student-centred approach, one that recognises the human dignity, potential, and diversity of every Scholar. She encouraged the mentors to continue exemplifying the values of integrity, professionalism, and compassion that embody the spirit of Makerere.
Prof. Namaalwa delivering her keynote address to the Mentors.
On behalf of the Mastercard Foundation Scholars Program and the Africa Climate Collaborative, Program Director Prof. Justine Namaalwa shared exciting news with the Program mentors about the recent recruitment of 191 undergraduate scholars and 41 graduate students. She highlighted the importance of providing mentorship and guidance to these scholars, who come from diverse backgrounds and possess various strengths and challenges. Prof. Namaalwa encouraged everyone to actively support these students as they embark on their academic journeys.
“We were excited to welcome 191 undergraduate and 41 master’s Scholars to the Programme this academic year. These talented individuals hail from diverse backgrounds and bring immense potential, and they need your active support and mentorship,” Prof. Namaalwa remarked.
Prof. Namaalwa further requested that, as the University continues to recruit more mentors, it’s essential to recognise that effective mentorship goes beyond mere knowledge sharing. It involves actively listening, empathizing with the mentees, and empowering them to forge their own unique paths.
Some of the Mentors asking questions during the interactive session.
”Together, we can create a supportive environment that fosters growth and success for all our Scholars and students of Makerere University.” Prof. Namaalwa pointed.
The Annual Mentors’ Workshop, which was attended by over 70 mentors from different units of the University and others from other organisations, featured a range of activities designed to enhance mentors’ skills and understanding. Mr. Musa Mwambu from Light for the World, a partner of the Mastercard Foundation, led a valuable training session focused on inclusion, equipping participants with essential insights. Additionally, Mr Apollo Mulondo from the Refugee Law Project provided an in-depth training session designed to empower mentors to support students with refugee status effectively. The workshop also included opportunities for mentors to hear firsthand from young individuals, including a student with disabilities and two safeguarding champions, enriching their understanding and commitment to inclusive mentorship.
The writer is the Principal Communications Officer for the Mastercard Foundation Scholars Program at Makerere University.
The Makerere University-Behavioral and Social Science Research (BSSR) in HIV Training Program, is a five year project, funded by National Institutes of Health (NIH), in partnership with the University of California, San Francisco (UCSF), invites applications for Post-doctoral, PhD, Master’s and Fellowship-level training opportunities in Behavioral and Social Sciences Research (BSSR) with a focus on HIV.
This five-year research training program funded by the Fogarty International Center (FIC) of the National Institutes of Health (NIH), aims to strengthen research capacity along the HIV care cascade.
Please see downloads for detailed information.
Deadlines:
Post-doctoral and PhD level – Friday, 5th December, 2025 at 6:00PM EAT.
Master’s and Fellowship-level – Friday, 19th December, 2025 at 6:00PM EAT
On 6th November 2025, the Makerere University Writing Centre (MakWC) held a training workshop aimed at enhancing professional writing skills among University staff.
Focusing on official documentation and record keeping, the training, hosted at the School of Business Conference Hall, attracted participants from different University units, including Assistant Administrative Officers and Assistant Academic Registrars. This marked the first cohort of trainees to benefit from the program, which covered topics such as the fundamentals and responsibilities of a minute taker, writing techniques, policy and legal considerations, e-meeting platforms, and the ethical use of Artificial Intelligence (AI).
In her opening remarks, Mrs. Patience Rubabinda Mushengyezi, the Deputy Academic Registrar, who represented the Academic Registrar, Professor Buyinza Mukadasi, commended the Writing Centre for championing the growth of writing skills across the University. “I want to thank the team from the Writing Centre for considering the Academic Registrar’s Department. Writing is central to everything that we do – from keeping accurate minutes to communicating decisions. This training will greatly improve our writing skills,” she said.
Mrs. Patience Rubabinda Mushengyezi.
Mrs. Mushengyezi emphasized that official records, especially minutes, must be accurate, ethical, and well-structured. She reminded participants that minutes are not mere summaries, but legal and public documents that can serve as evidence in administrative or legal matters. “When we write minutes, we must remember they represent official proceedings and can be used in courts of law. This calls for professionalism, clarity, and ethical responsibility in your daily work,” she stated.
Speaking during the workshop, Professor Fredrick Jones Muyodi, the Team Leader, Makerere University Writing Centre (MakWC), explained that the Centre is pivoted to support the University’s strategic goal of becoming a research-led institution by 2030. Established and institutionalized in 2025 by the University Senate and Council, the Centre operates under the Directorate of Research, Innovations, and Partnerships (DRIP).
Prof. Fredrick Jones Muyodi.
Professor Muyodi shared that the Centre has developed a comprehensive training and mentorship program to build writing skills across the University and beyond. The program will involve experts and mentors experienced in writing, collaborative research, and publication. It will use a hybrid approach, combining traditional teaching with online learning, case studies, and hands-on practice.
He also revealed that the Centre will offer short courses, lasting up to two weeks, in key areas such as academic, technical and scientific writing, editing and proofreading, policy brief and report writing, writing for community engagement, professional writing for administrators, and publishing. “These courses will strengthen the writing capacity of both staff and students while promoting research translation and effective communication,” he said.
On behalf of the Writing Center, Professor Ronald Bisaso commended the support from the Directorate of Human Resource and the Academic Registrar’ department for the identification of capacity development gaps, that provided the basis for the choice of topics and training facilitators.
Prof. Ronald Bisaso.
During her presentation on the Fundamentals and Roles of a Minute Taker, Mrs. Mushengyezi underscored the importance of understanding institutional structures and governing frameworks before taking on the role of writing minutes. She explained that Makerere University’s governance system – from the University Council and Senate down to College Boards and departmental committees, operates under clear mandates, which minute writers must understand to accurately record proceedings.
She noted that effective minute writing begins with proper preparation, which includes knowing the committee composition, consulting the Chairperson about meeting details, and ensuring members receive timely notices and agendas. She advised participants to differentiate between regular, special, and emergency meetings, as each requires a unique approach to documentation. Drawing from experience, she encouraged participants to arrive early for meetings, verify meeting logistics, and carry official record books to ensure accuracy. “A well-prepared minute writer, not only captures discussions accurately, but also upholds the credibility of the meeting,” she remarked.
Mrs. Proscovia Nakayiki, Acting Deputy Academic Registrar (Examinations and Transcripts), led a session on Writing Techniques. During the session, she emphasized that minutes are vital for accountability, serve as a record for future reference, and inform those who missed meetings. “Well-written minutes should tell a clear, flowing story that remains meaningful even years later,” she said.
Ms. Prossie Nakayiki.
Ms. Nakayiki stressed that minute writing requires preparation and structure. She advised secretaries to be familiar with the meeting type and agenda, list all attendees and absentees, clearly summarize discussions, and outline action points. She also encouraged the use of templates, testing of recording devices beforehand, and remaining attentive during meetings to capture key decisions accurately.
Presenting on Policy and Legal Frameworks for Minute Writing, Ms. Esther Kabinga, Principal Legal Officer discussed the laws and policies that govern record keeping in Uganda. She noted that minutes are crucial for transparency and accountability, citing laws such as the Companies Act (2012), Public Finance Management Act (2015), and Access to Information Act. She also referenced some of Makerere University policies, including the Record Keeping Policy, Academic Records Management Policy (2022), and Communications Policy (2013). “Proper documentation protects both the institution and the individuals involved in decision-making,” she emphasized.
Prof. Paul B. Muyinda.
Discussing the Ethical and Responsible Use of Artificial Intelligence (AI), Prof. Paul Birevu Muyinda, Director of the Institute of Open, Distance and e-Learning, noted that AI has become part of everyday life. He commended Makerere University for adopting an official AI policy that promotes its ethical, inclusive, and responsible use in teaching, research, administration, and innovation. He urged participants to use AI as a supportive tool, combining it with human judgment and creativity while writing.
Building on to the aforementioned presentation, Dr. Godfrey Mayende, the Head, Department of Distance Learning and Deputy Director at the Institute of Open, Distance and eLearning, highlighted the role of digital platforms such as Zoom, Microsoft Teams, Google Meet, and WebEx in improving meeting efficiency and documentation. He pointed out that these platforms provide useful features like recording, transcription, and chat functions that make meetings more interactive and inclusive. “Familiarity with these tools enhances accountability and ensures that discussions are well-documented and easy to retrieve,” he advised.
Dr. Godfrey Mayende.
Writers: Ritah Namisango is a Principal Communication Officer at Makerere University. Christopher Kaahwa contributed to this article as a Volunteer. Christopher Kaahwa is a Graduate of Makerere University-Bachelor of Journalism and Communication.