General
Mak Administrative Secretaries equipped with skills and knowledge
Over 40 Administrative Secretaries serving in the different Units of the University were equipped with valuable knowledge and skills on coping with the demanding nature and ever changing trends in the field of work.
During the Induction Workshop held on 5th and 6th April 2017 at School of Food Technology, Nutrition and Bio-engineering Conference Hall, participants received training focusing on the changing role of an Administrative Secretary. The participants gained multiple skills in multi-tasking and prioritization; effective communication; professional ethics; dealing with multiple bosses, difficult personalities and conditions; customer care services; records keeping and management and time management.
The participants listened to presentations on how to effectively work with others/teamwork, personal development, practical problem solving, conflict resolution, decision making as well as managing pressure and stress.
Opening the workshop, the Deputy Vice Chancellor (Finance and Administration), Prof. Barnabas Nawangwe emphasized the vital role played by Secretaries in the realization of the University Vision, Mission and Strategic Objectives. He thanked the Directorate of Human Resources for organizing the workshop and urged the Directorate to organize more of that kind for all categories of staff in the University.
According to the Director, Mrs. Mary K. Tizikara, the two days workshop focused on providing important information that would help Administrative Secretaries to align their duties and roles with the institution’s values and behavior. Mrs. Tizikara mentioned. She thanked Makerere University Appointments Board for the support rendered in the organization of the workshop.
Addressing the participants, Dr. Euzobia Baine Mugisha a Member of Makerere University Appointments Board who represented the Chairperson-Mr. Bruce B. Kabaasa said the induction workshop was the beginning of the holistic process of enhancing professionalism.
“I have listened to the participants and I am happy that this workshop has served the purpose. I encourage everyone to put into practice what you have learned. Let us try to socialize and work with everybody because you are at a work place. Avoid conflicts at work. Always remain conscious regarding your personal credibility. Credibility comes with experience and the professionalism you have on the job,” Dr. Baine Mugisha said.
Dr. Baine Mugisha, the representative of Makerere University Administrative Staff Association (MASA) in Council as well as the Appointments Board used the same occasion to appeal to Administrative Secretaries to join MASA.
In a captivating presentation titled, Dealing with Multiple Bosses, Ms Irene Tino from Uganda Management Institute informed the participants to always remember that there is no bad boss, but one could have a difficult boss. During the discussion, Ms. Tino said that Secretaries should learn how to manage, handle and balance the demands of multiple bosses. An Administrative Secretary with multiple bosses should manage time and prioritise tasks as well as sharing the list of tasks/assignments he/she is working on with the multiple bosses so as to understand his/her workload.
Focusing on Dealing with Pressure and Stress, Mrs. Tizikara said: “Pressure is something that drives you if it is not too much. If pressure is elevated and there is no time for recovery, then stress is felt. Long hours of work can affect your motivation and concentration. Once in a while, pressure is good since it can help one meet a few challenges and keeps the individual on track. Lack of pressure may lead to boredom since the job may become a routine.”
Presenting on Team Building and Management, Dr. Wilberforce Turyasingura, Dean-School of Business and Management at Uganda Management Institute said that the greatest outcomes are achieved as a result of teamwork. He said that with teamwork, individuals work together to accomplish more than what they could have done as individuals, but in an exciting, liberating, satisfying and enjoyable way. He mentioned that to build an effective team, the right people should be selected.
“Team building process involves gathering the right people and getting them to work interdependently to achieve high performance levels. If members share a common purpose and recognize that they need the efforts of everyone in the team, then it is teamwork. Working as a team comes with many benefits including: generating new ideas; providing support and help to team members; giving people a sense of belonging; helping them to learn from each other and develop, helping to achieve goals and objectives, experience and responsibility sharing, synergy development and common commitment to goals,” Dr. Turyasingura said.
He also highlighted the seven (7) steps involved in building an effective and cohesive team. These include; clarifying the team’s common goals and purposes, clarifying each person’s role in achieving the common purpose, clarifying the needs of the team’s internal and external clients, allowing conflicts to come to surface instead of stifling, working out effective ways to resolve conflicts based on the needs of the specific teams, not allowing individual interests to override those of the team and celebrating the milestones and success of the team.
Briefing participants on Customer Care and Customer Service, Mr. Ben Mugerwa from Uganda Management Institute explained that good customer service is taking that extra step to help even without being asked. It’s all about attitude and skills. He urged the participants to always communicate with professionalism, be organized, understand their role in the team and be a team player.
“The level of customer service that a customer expects will depend upon the past experiences and the type of organization they are dealing with. In the public sector, it has been difficult to implement a customer service type in organizations that are typically very process-oriented and usually in non-competitive situation!” Mr. Mugerwa stated.
He said that when the customer care is good, there will be increased satisfaction and increased use of services by the customers since the satisfied customers will tell their fellows. He added that for exceptional customer care; the staff must be professional and knowledgeable, friendly and courteous even when under pressure. He advised the Administrative Secretaries to be helpful, listen to customers, take responsibility and respond promptly to enquiries and problems.
Tipping the participants on Records Keeping and Management, Mr. Henry Akra-Uganda Management Institute informed them that record keeping is a routine activity taken in handling records while record management is the effort taken to handle records. He said that the record content, context and structure should be in order to serve as evidence, should be kept complete and every employee is responsible for managing records.
“When records are created, they have values attached to them; some are short term administrative values while others are long term physical values. Therefore, these values should be known and the retention schedule should be understood, whether to be deleted or retained.” Mr. Akra concluded.
In a one-on-one interaction with the Mak Public Relations Office team, the participants appreciated the knowledge and skills acquired. Most of them were fascinated by the general slogan "There is no bad boss, but you can meet a difficult boss." They were inspired with the experiences shared on managing a difficult boss.
Delivering the closing remarks, the Director Human Resources, Mrs. Tizikara thanked the staff in the Training and Development Division for organizing the workshop. She equally applauded the team in the Directorate of Human Resources for facilitating the different sessions of the workshop. The facilitators included: Mrs Dorothy Senoga Zake; Mr. Richard Mugisha; Mr. Lawrence Ssanyu; Ms Marvis Kansiime; Mr. Joseph Kalema; and Ms Josephine Apolot Opolot.
The training climaxed with award of certificates and a group photo.
Written by: MAK Public Relations Office
Makerere University has been selected to host the Africa Office of the Alliance for African Partnership (AAP). The significant milestone that underscores Makerere’s role in fostering research, innovation, and global collaborations across the continent was announced at a meeting of the University’s Central Management with an AAP delegation on 23rd February 2026.
Makerere’s selection was based on the University’s robust commitment, alignment with the AAP’s Strategic Plan, and proven ability to manage consortium activities. The AAP, which was initiated by Michigan State University (MSU) in collaboration with Ten African Universities and agricultural policy research networks in 2016, targets critical challenges in education, youth empowerment, health and nutrition, agri-food systems, science and technology, water, energy, environment, and culture and society.
Addressing the delegation consisting of AAP Co-Directors from MSU, Dr. Jose Jackson-Malete and Dr. Amy Jamison, accompanied by newly-appointed Director of the AAP Africa Office, Dr. Racheal Ddungu Mugabi and Ms. Clare Cheromoi, the Vice Chancellor, Prof. Barnabas Nawangwe who appreciated the choice of Makerere to host the Africa Office said:
“One of the greatest challenges facing African universities is PhD training, particularly supervisory capacity. Through partnerships such as the Alliance for African Partnership we can leverage international expertise to strengthen supervision—whether through training supervisors or through joint supervision arrangements.”
Prof. Nawangwe equally applauded joint initiatives such as the Grant Writing and Publication project, which gave rise to the establishment of a Writing Centre that he said can be used to build capacity in AAP member universities with Makerere as the hub. Officially launched on 21st March 2023, the project is living up to its expectation of becoming a springboard for strong postdoctoral collaborative research for both institutions and other US universities.
Dr. Titus Awokuse, Vice Provost and Dean for International Studies and Programs at Michigan State University (MSU) who attended virtually, reiterated that Makerere’s selection reflects its long-standing commitment to advancing African higher education, research excellence, and meaningful global collaboration.
Reflecting on the origins of the Alliance for African Partnerships (AAP), Dr. Awokuse explained that nearly a decade ago, MSU initiated a transformative conversation in Atlanta centered on the question: How should we partner differently? From this dialogue emerged AAP—an Africa-centered consortium that now brings together 12 institutions across Africa and the United States.
He emphasized that AAP is grounded in equity, mutual benefit, shared leadership, and deep respect for African priorities and expertise. Since its founding, MSU has served as convener and key supporter, working with member institutions to strengthen research collaboration, promote faculty and student engagement, and address shared development priorities.
Dr. Awokuse underscored that AAP’s success is the result of collective vision and commitment, not the efforts of a single institution. He paid tribute to Lilongwe University of Agriculture and Natural Resources for hosting the Africa Office in its early years and acknowledged the foundational leadership of the inaugural Africa Office Director.
He described the launch of the Africa Office at Makerere University as a significant milestone that reinforces Africa-led leadership, strengthens regional collaboration, and enhances responsiveness to emerging opportunities. MSU, he affirmed, remains fully committed to AAP and to working closely with Makerere and all consortium partners to expand collaborative research, nurture the next generation of scholars, and advance Africa-led solutions to global challenges.
The newly-appointed AAP Africa Office Director, Dr. Racheal Ddungu Mugabi is a member of faculty in the Department of Development Studies, Institute of Gender and Development Studies. Her work on intersectional inequalities in Uganda and other Global South regions uniquely positions her to drive collaborative research and partnerships at the Africa Office.
Initially founded by ten African Universities and MSU, AAP now comprises eleven African members including; the African Network of Agricultural Policy Institutes (ANAPRI)-Zambia, Egerton University-Kenya, Lilongwe University of Agriculture and Natural Resources (LUANAR)-Malawi, Makerere University-Uganda, United States International University-Africa-Kenya, Universite Cheikh Anta Diop-Senegal, Universite Yambo Ouologuem de Bamako-Mali, University of Botswana-Botswana, University of Dar es Salaam-Tanzania, University of Nigeria, Nsukka-Nigeria, and the latest, University of Pretoria-South Africa.
These Universites collaborate under Focal Points to advance policy-relevant research and sustainable development. Makerere University’s Focal Point is Prof. Robert Wamala, Director of Research, Innovations and Partnerships (DRIP).
Addressing the University Management, Dr. Jackson-Malete outlined the African Futures Research Leadership Program, which nurtures early career scholars through mentorship and skill-building as one of AAP’s flagship programs. She noted that the Program that prioritizes female participants or men committed to promoting women in higher education has for the first time during its fifth cohort admitted the first male, Dr. Alfadaniels Mabingo from the Department of Performing Arts and Film, Makerere University.
The AAP Africa Office at Makerere will coordinate activities, boost research collaboration, mobilize resources, and enhance global engagements for socio-economic transformation. This aligns with Makerere‘s broader goals of leveraging international expertise to build resilient institutions.
View more photos from the event: https://flic.kr/s/aHBqjCLjoA
Students with disabilities at Makerere University have been requested to stop seeking for special attention and instead look for solutions and opportunities for personal growth.
This was during a mental wellness, inclusion and safeguarding session organized by the Dean of Students office and the Mastercard Foundation Scholars Program at Makerere University.
Addressing students on mental health and disability inclusion, Mr. Marvin Ggaliwango, a lecturer at the College of Computing and Information Sciences (CoCIS), noted that if the students stop complaining, they will become empowered to take charge of their own development, build resilience and engage confidently in both academic and social environments.
“Turn your lived experiences into tools for innovation. Stop complaining and start creating solutions for yourselves. You are the one living this life, and that gives you the authority to be an expert. When you develop a solution, it doesn’t just benefit you, it helps others too, by removing barriers,” Mr. Marvin Ggaliwango, said.
He encouraged students to see themselves not as victims of circumstance, but as active participants and co-creators of the inclusive environment they wish to experience.
“Learn how to communicate effectively and humbly. If you have a problem, express yourself clearly. Do not isolate yourself or feel resentful. You are not defined by disability, you may face disadvantages, but you still have ability,” he encouraged.
Throughout the session, students listened attentively as he emphasized the importance of self-awareness and personal responsibility, urging them to understand their strengths, acknowledge their limitations and take deliberate steps toward personal growth while contributing positively to the University community.
“We must enhance and ensure that our mental health is number one. Always choose yourself first. Choose what makes you happy and protect your peace. If you are at peace with yourself, your academics will improve. There is a strong link between mental wellness and academic success,” Mr. Ggaliwango, noted.
In his speech, Mr. Musa Mwambu, the Disability Inclusion Advisor at Light for the World Uganda, called upon the students with disabilities to enhance and ensure that their mental health is prioritized.
“As students living with disabilities, sometimes you over expect, because you have a disability you should be given, listened to and when people do not listen to you, you attribute it to your disability, get it from me, even those without disabilities are not listened too. Things are not happening to you because of your disability it is because of the world we live in. Everything that happens to you can happen to others,” Mr Mwambu, noted.
“Have fun with your life. Make yourself happy and be smart. Present yourself in public confidently wherever you go. The way you carry yourself can improve your mental health and how others perceive you,” Mr. Mwambu said.
He reminded the students that gaining admission to Makerere is itself a milestone.
“There are many people without disabilities who have never stepped at Makerere University. Find something that empowers you and hold on to it. You may have a physical impairment, but if you are brilliant in class, you can lead discussions and inspire others,” he added.
During the session, Dr. Rodney Rugyema, the Acting Principal Warden, welcomed the students back from the long holiday. He assured them that the University is committed to their safety and well-being while on campus.
Dr. Rugyema emphasized that the University has systems in place to protect students, both physically and psychologically and encouraged them to report any concerns promptly.
“When you are at the University, you are not on your own, we are always here for you. For us to engage you on mental wellness and inclusion, we want you to be in the right state of mind, whole and complete,” Dr Rugyema, said.
He added: “We are here to empower you and we are calling upon you not be a risk for yourself and always be able to detect risks that are likely to affect your mental health and works towards avoiding them and reporting them to ensure that the University manages them before they escalate into real harm whose impact is more serious than you can think,”
During the session, Ms. Diane Nabikolo Osiru highlighted the University’s broader commitment to safeguarding.
Safeguarding at Makerere University refers to measures put in place to promote safety and wellness of all students, staffs and other stakeholders.
“At Makerere University, safety is not a luxury for few. but it is a right for every student. As the semesters begins, we are urging you to learn how to identify signs of harm or abuses and report them to the appropriate safeguarding contact points,” Ms Nabikolo, said.
For support in case of any harm or abuse, International and Refugee Students, can access support through the Advancement and International Office, while Students with Disabilities, can utilize the Disability Support Center. Those with personal and emotional challenges, can visit the Counselling and Guidance Centre.
In his speech, Dr Joab Agaba, a Lecturer in the College of Computing and Information Sciences, guided students how to report risks and incidences to the MakSafeSpace, the e-reporting platform complimenting the other University traditional reporting channels.
Mr. Henry Nsubuga, the Manager of the Counselling and Guidance Center, shared practical strategies for coping with stress effectively including time management, setting realistic goals, seeking support from peers or counsellors.
Students speak out
Shanitah Nahamya, 2nd year student of the Bachelor of Adult and Community Education
“I have learned how to respectfully and appropriately engage with students with disabilities. In the past, I often felt pity when I encountered them, but now I understand that what they need is not pity, it is respect, support, and equal opportunity.”
Guo Dorothy Geri, 1st year student of the Bachelor of Commerce
“I have learnt how to use inclusive language. Before offering help to a student with a disability, I will first ask them, because not all the time do they need our help. You might think someone wants to be helped to cross the road, yet they are waiting for someone.”
Valentines Doris Aduka, 1st Year student of the Bachelor of Biomedical Science
“I have been calling students with disabilities special names, thinking it was kind. But I have learned that they do not want to be treated differently or labeled in a special way. What they value most is being treated like everyone else, with respect, dignity, and fairness.”
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