General
Mak Administrative Secretaries equipped with skills and knowledge
Over 40 Administrative Secretaries serving in the different Units of the University were equipped with valuable knowledge and skills on coping with the demanding nature and ever changing trends in the field of work.
During the Induction Workshop held on 5th and 6th April 2017 at School of Food Technology, Nutrition and Bio-engineering Conference Hall, participants received training focusing on the changing role of an Administrative Secretary. The participants gained multiple skills in multi-tasking and prioritization; effective communication; professional ethics; dealing with multiple bosses, difficult personalities and conditions; customer care services; records keeping and management and time management.
The participants listened to presentations on how to effectively work with others/teamwork, personal development, practical problem solving, conflict resolution, decision making as well as managing pressure and stress.
Opening the workshop, the Deputy Vice Chancellor (Finance and Administration), Prof. Barnabas Nawangwe emphasized the vital role played by Secretaries in the realization of the University Vision, Mission and Strategic Objectives. He thanked the Directorate of Human Resources for organizing the workshop and urged the Directorate to organize more of that kind for all categories of staff in the University.
According to the Director, Mrs. Mary K. Tizikara, the two days workshop focused on providing important information that would help Administrative Secretaries to align their duties and roles with the institution’s values and behavior. Mrs. Tizikara mentioned. She thanked Makerere University Appointments Board for the support rendered in the organization of the workshop.
Addressing the participants, Dr. Euzobia Baine Mugisha a Member of Makerere University Appointments Board who represented the Chairperson-Mr. Bruce B. Kabaasa said the induction workshop was the beginning of the holistic process of enhancing professionalism.
“I have listened to the participants and I am happy that this workshop has served the purpose. I encourage everyone to put into practice what you have learned. Let us try to socialize and work with everybody because you are at a work place. Avoid conflicts at work. Always remain conscious regarding your personal credibility. Credibility comes with experience and the professionalism you have on the job,” Dr. Baine Mugisha said.
Dr. Baine Mugisha, the representative of Makerere University Administrative Staff Association (MASA) in Council as well as the Appointments Board used the same occasion to appeal to Administrative Secretaries to join MASA.
In a captivating presentation titled, Dealing with Multiple Bosses, Ms Irene Tino from Uganda Management Institute informed the participants to always remember that there is no bad boss, but one could have a difficult boss. During the discussion, Ms. Tino said that Secretaries should learn how to manage, handle and balance the demands of multiple bosses. An Administrative Secretary with multiple bosses should manage time and prioritise tasks as well as sharing the list of tasks/assignments he/she is working on with the multiple bosses so as to understand his/her workload.
Focusing on Dealing with Pressure and Stress, Mrs. Tizikara said: “Pressure is something that drives you if it is not too much. If pressure is elevated and there is no time for recovery, then stress is felt. Long hours of work can affect your motivation and concentration. Once in a while, pressure is good since it can help one meet a few challenges and keeps the individual on track. Lack of pressure may lead to boredom since the job may become a routine.”
Presenting on Team Building and Management, Dr. Wilberforce Turyasingura, Dean-School of Business and Management at Uganda Management Institute said that the greatest outcomes are achieved as a result of teamwork. He said that with teamwork, individuals work together to accomplish more than what they could have done as individuals, but in an exciting, liberating, satisfying and enjoyable way. He mentioned that to build an effective team, the right people should be selected.
“Team building process involves gathering the right people and getting them to work interdependently to achieve high performance levels. If members share a common purpose and recognize that they need the efforts of everyone in the team, then it is teamwork. Working as a team comes with many benefits including: generating new ideas; providing support and help to team members; giving people a sense of belonging; helping them to learn from each other and develop, helping to achieve goals and objectives, experience and responsibility sharing, synergy development and common commitment to goals,” Dr. Turyasingura said.
He also highlighted the seven (7) steps involved in building an effective and cohesive team. These include; clarifying the team’s common goals and purposes, clarifying each person’s role in achieving the common purpose, clarifying the needs of the team’s internal and external clients, allowing conflicts to come to surface instead of stifling, working out effective ways to resolve conflicts based on the needs of the specific teams, not allowing individual interests to override those of the team and celebrating the milestones and success of the team.
Briefing participants on Customer Care and Customer Service, Mr. Ben Mugerwa from Uganda Management Institute explained that good customer service is taking that extra step to help even without being asked. It’s all about attitude and skills. He urged the participants to always communicate with professionalism, be organized, understand their role in the team and be a team player.
“The level of customer service that a customer expects will depend upon the past experiences and the type of organization they are dealing with. In the public sector, it has been difficult to implement a customer service type in organizations that are typically very process-oriented and usually in non-competitive situation!” Mr. Mugerwa stated.
He said that when the customer care is good, there will be increased satisfaction and increased use of services by the customers since the satisfied customers will tell their fellows. He added that for exceptional customer care; the staff must be professional and knowledgeable, friendly and courteous even when under pressure. He advised the Administrative Secretaries to be helpful, listen to customers, take responsibility and respond promptly to enquiries and problems.
Tipping the participants on Records Keeping and Management, Mr. Henry Akra-Uganda Management Institute informed them that record keeping is a routine activity taken in handling records while record management is the effort taken to handle records. He said that the record content, context and structure should be in order to serve as evidence, should be kept complete and every employee is responsible for managing records.
“When records are created, they have values attached to them; some are short term administrative values while others are long term physical values. Therefore, these values should be known and the retention schedule should be understood, whether to be deleted or retained.” Mr. Akra concluded.
In a one-on-one interaction with the Mak Public Relations Office team, the participants appreciated the knowledge and skills acquired. Most of them were fascinated by the general slogan "There is no bad boss, but you can meet a difficult boss." They were inspired with the experiences shared on managing a difficult boss.
Delivering the closing remarks, the Director Human Resources, Mrs. Tizikara thanked the staff in the Training and Development Division for organizing the workshop. She equally applauded the team in the Directorate of Human Resources for facilitating the different sessions of the workshop. The facilitators included: Mrs Dorothy Senoga Zake; Mr. Richard Mugisha; Mr. Lawrence Ssanyu; Ms Marvis Kansiime; Mr. Joseph Kalema; and Ms Josephine Apolot Opolot.
The training climaxed with award of certificates and a group photo.
Written by: MAK Public Relations Office
General
Makerere University commemorates 13 transformative years of partnership with Mastercard Foundation
On Friday, 27th February 2026, Makerere University proudly celebrated 13 years of a significant partnership with the Mastercard Foundation, a prestigious independent organisation headquartered in Toronto, Canada. Since its inception in 2013 with the launch of the Scholars Program-currently headed by Prof. Justine Namaalwa, this collaboration has grown significantly, expanding to include two additional initiatives: The E-learning Initiative-headed by Prof. Paul Muyinda Birevu and the Africa Climate Collaborative-headed by Prof. Gorretie Nabanoga. This long-term partnership underscores the shared commitment to fostering education, innovation, and sustainability in Uganda and across Africa.
The colourful event coincided with the 76th Graduation Ceremony, during which Makerere University honoured Ms. Reeta Roy, the Founding President and CEO of the Mastercard Foundation, with an honorary Doctor of Laws.
In her commencement speech, Ms. Roy thanked Makerere University for considering a partnership with the Mastercard Foundation and for conferring upon her a prestigious honorary award.
“Mastercard Foundation is honoured to collaborate with this esteemed university, and I appreciate the recognition through this award. I am excited to be associated with Makerere University and look forward to actively embodying its values. Joining the broader community of alumni from this distinguished institution is a privilege, and I am eager to contribute to its legacy,” stated Ms. Roy.
During the reception in honour of Ms. Roy, the Chairperson of Makerere University Council, Dr. Lorna Magara, acknowledged the invaluable support from the Mastercard Foundation. She emphasised the profound impact of the Foundation’s various initiatives, particularly the scholarships for disadvantaged youth, which enable them to access higher education and opportunities that might have otherwise been beyond their reach.
“On behalf of the Makerere University Council and the broader University community, I extend our sincere gratitude to Mastercard Foundation for its commitment to collaborating with Makerere University in various endeavours, especially for providing scholarships to our underprivileged young people who would never have stepped inside a lecture room at the University.” Dr. Magara stated.
Dr. Magara, in a special way, thanked Ms. Roy for her transformative leadership and unwavering commitment to supporting young people in Africa, citing her efforts to ensure young people get their voices heard.
“As a university, our business is with young people. We are therefore committed to providing the environment and education that deliver meaningful pathways. We will provide an environment that ensures young people have a voice and agency to create meaningful change in society.” Dr. Magara pledged.
Dr. Magara further congratulated Ms. Roy on her honorary Doctor of Laws from Makerere University, noting that it is the university’s highest honour for individuals who have excelled in their careers.
“On behalf of the Makerere University community, I would like to extend my heartfelt congratulations on your honorary Doctor of Laws. This esteemed recognition represents the highest honour our institution can bestow on individuals who have demonstrated exceptional achievement and excellence across various facets of their career.” Dr. Magara remarked.
Prof. Justine Namaalwa, the Program Director of the Mastercard Foundation Scholars Program and the Coordinator for all Mastercard Foundation Initiatives at Makerere University, expressed her appreciation for the thirteen-year collaboration between Makerere University and the Mastercard Foundation. She highlighted that the partnership had yielded significant, impactful results.
“In 2013, Makerere University partnered with the Mastercard Foundation to educate the next generation of transformative African leaders who can positively impact their lives, their communities, and the economies of Africa. The partnership has had a significant impact. I thank the University Management and the Foundation team for this visionary collaboration,” remarked Prof. Namaalwa.
Prof. Namaalwa articulated that the partnership with the Mastercard Foundation is primarily focused on empowering young people as agents of change for transformational leadership in Africa. She presented compelling statistics demonstrating the positive impact of the scholars’ program, highlighting the success of individuals who have completed their education and their subsequent professional experiences after university graduation.
“This partnership focuses on young people, aiming to create positive change in their lives. To date, the Scholars Program has graduated 974 alumni, with 48% securing formal employment, 18% starting their own businesses, 8% participating in internships, and 5% pursuing further education. Overall, 72% of Scholar alumni are actively engaged in employment or entrepreneurship,” Prof. Namaalwa stated.
The colourful event showcased a dynamic array of activities that highlighted the entrepreneurial spirit of Scholars and alumni from the Mastercard Foundation at Makerere University. Attendees enjoyed a mini-exhibition featuring innovative products from these ventures.
A video documentary illustrated the positive impact of the three Mastercard Foundation initiatives. The event also featured inspiring poetry recitations by Scholars and a lively atmosphere of music and dance, creating an engaging and memorable experience for all participants.
The high-level event was attended by senior University officials, led by the Chairperson of Council, Dr. Lorna Magara; the Vice-Chancellor, Prof. Barnabas Nawangwe; the Vice-Chancellor, Academic Affairs, Prof. Sarah Ssali, Deputy, and the Ag. Deputy Vice-Chancellor, Finance and Administration Prof. Winston Tumps Ireeta. Mr Yusuf Kiranda, the University Secretary; and Prof. Buyinza Mukadasi, the Academic Registrar, Chancellor Emeritus-Prof. Ezra Suruma, former Chairperson of the Steering Committee of Mastercard Foundation Scholars Program-Prof. Umar Kakumba, and the Deputy Executive Secretary, RUFORUM, and former Program Coordinator of the Scholars Program at Makerere University-Dr. Florence Nakayiwa, among many other officials graced the function.
The event was also graced by a high-level delegation from the Mastercard Foundation, led by Ms. Reeta Roy, the Founding President of the Foundation, and included the Mastercard Foundation Teams from the Country offices in Kigali, Nairobi, and Kampala; the Program partners; the Mentors, Scholars and alumni; as well as the Program staff of the three Mastercard Foundation Initiatives at Makerere University.
At the end of the event, Makerere University honoured Ms. Reeta Roy with University memorabilia, including a pencil-drawn portrait, a pencil-drawn photo of the Ivory Tower, and other Ugandan crafts. Ms. Roy cut a graduation cake together with the 10 graduates of the 76th graduation ceremony from the Mastercard Foundation Scholars Program.
Bernard Buteera is the Principal Public Relations Officer for the Mastercard Foundation Scholars Program at Makerere University.
The Board Chairperson of the Makerere University Endowment Fund (MakEF), Dr. Margaret Blick Kigozi, has urged graduands in Health and Life Sciences to uphold professional ethics and serve humanity with diligence and compassion.
Her appeal came during the passing out of graduates from the College of Natural Sciences (CoNAS), the College of Veterinary Medicine, Animal Resources and Bio-Security (CoVAB), the College of Health Sciences (CHS) and the School of Public Health (SPH) on Day Two of the 76th Graduation Ceremony of Makerere University.
“Class of 2026, you are now part of the Makerere legacy. Wherever you go clinics, laboratories, farms, boardrooms, or classrooms, you carry this institution with you. Serve your patients with skill and compassion. Care for animals and communities responsibly. Question boldly and keep learning,” Dr Kigozi, said.
Delivering the commencement address, Dr. Kigozi lauded the graduates for their dedication to careers that directly impact lives and communities. She encouraged them to use their knowledge generously and exercise their power gently.
“Your education has trained you to ask better questions. Your humanity must guide the answers. Never forget that behind every chart, every case, every animal, every experiment, there is life. And life deserves care, patience, and dignity. Give every person you come in contact with care, patience and dignity,” Dr Kigozi, noted.
As the graduates embark on their professional journeys, Dr. Kigozi emphasized the importance of cultivating basic business acumen and financial literacy to ensure sustainability in their work.
“You do not need to become accountants but you must be able to read the essentials: understand simple financial statements, budgets and key metrics so you can judge whether a clinic, lab, or program is sustainable. You are encouraged to start your business. There are numerous investment opportunities in your areas of training. You can provide services to our people and create jobs,” Dr Kigozi, said.
She shared candidly how, when she first stepped into leadership, she realised she did not understand balance sheets or budgets well enough. So, she returned to Makerere for short courses to strengthen herself.
“A well-run Hospital, clinic or lab delivers better outcomes, attracts staff, and secures funding. Business savvy is not only about profit, it’s about sustainability and the freedom to serve ethically and effectively. Carry clinical skill with business sense so your work endures and grows,” Dr. Kigozi, noted.
Quoting renowned writer and producer Shonda Rhimes, creator of Grey’s Anatomy, who once reflected that succeeding in one area of life can sometimes mean falling short in another, Dr. Kigozi encouraged women graduates to intentionally balance professional ambition with family responsibilities.
“When one area thrives, another is often under strain. When Navio was graduating from school I had to manage the Presidential Investor Round Table on the same day as Executive Director Uganda Investment Authority. I chose my job and delegated his siblings to attend Navios graduation. I learnt from this. I choose family always after that thing you achieve once and keep forever,” Dr Kigozi, said.
In his speech, the Prof Barnabas Nawangwe, the Vice Chancellor, informed the congregation that Makerere’s ranking on all university ranking platforms has remained stable, placing Makerere among the top 10 African universities and within the top 4.5% globally.
“In the Times Higher Education global ranking, Makerere University made a formidable jump from the 1200-1500 bracket to the 800-1000 bracket. This was no mean achievement and I congratulate all members of the Makerere Community on this stellar performance,” Prof Nawangwe, said.
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