General
Mak Administrative Secretaries equipped with skills and knowledge
Over 40 Administrative Secretaries serving in the different Units of the University were equipped with valuable knowledge and skills on coping with the demanding nature and ever changing trends in the field of work.
During the Induction Workshop held on 5th and 6th April 2017 at School of Food Technology, Nutrition and Bio-engineering Conference Hall, participants received training focusing on the changing role of an Administrative Secretary. The participants gained multiple skills in multi-tasking and prioritization; effective communication; professional ethics; dealing with multiple bosses, difficult personalities and conditions; customer care services; records keeping and management and time management.
The participants listened to presentations on how to effectively work with others/teamwork, personal development, practical problem solving, conflict resolution, decision making as well as managing pressure and stress.
Opening the workshop, the Deputy Vice Chancellor (Finance and Administration), Prof. Barnabas Nawangwe emphasized the vital role played by Secretaries in the realization of the University Vision, Mission and Strategic Objectives. He thanked the Directorate of Human Resources for organizing the workshop and urged the Directorate to organize more of that kind for all categories of staff in the University.
According to the Director, Mrs. Mary K. Tizikara, the two days workshop focused on providing important information that would help Administrative Secretaries to align their duties and roles with the institution’s values and behavior. Mrs. Tizikara mentioned. She thanked Makerere University Appointments Board for the support rendered in the organization of the workshop.
Addressing the participants, Dr. Euzobia Baine Mugisha a Member of Makerere University Appointments Board who represented the Chairperson-Mr. Bruce B. Kabaasa said the induction workshop was the beginning of the holistic process of enhancing professionalism.
“I have listened to the participants and I am happy that this workshop has served the purpose. I encourage everyone to put into practice what you have learned. Let us try to socialize and work with everybody because you are at a work place. Avoid conflicts at work. Always remain conscious regarding your personal credibility. Credibility comes with experience and the professionalism you have on the job,” Dr. Baine Mugisha said.
Dr. Baine Mugisha, the representative of Makerere University Administrative Staff Association (MASA) in Council as well as the Appointments Board used the same occasion to appeal to Administrative Secretaries to join MASA.
In a captivating presentation titled, Dealing with Multiple Bosses, Ms Irene Tino from Uganda Management Institute informed the participants to always remember that there is no bad boss, but one could have a difficult boss. During the discussion, Ms. Tino said that Secretaries should learn how to manage, handle and balance the demands of multiple bosses. An Administrative Secretary with multiple bosses should manage time and prioritise tasks as well as sharing the list of tasks/assignments he/she is working on with the multiple bosses so as to understand his/her workload.
Focusing on Dealing with Pressure and Stress, Mrs. Tizikara said: “Pressure is something that drives you if it is not too much. If pressure is elevated and there is no time for recovery, then stress is felt. Long hours of work can affect your motivation and concentration. Once in a while, pressure is good since it can help one meet a few challenges and keeps the individual on track. Lack of pressure may lead to boredom since the job may become a routine.”
Presenting on Team Building and Management, Dr. Wilberforce Turyasingura, Dean-School of Business and Management at Uganda Management Institute said that the greatest outcomes are achieved as a result of teamwork. He said that with teamwork, individuals work together to accomplish more than what they could have done as individuals, but in an exciting, liberating, satisfying and enjoyable way. He mentioned that to build an effective team, the right people should be selected.
“Team building process involves gathering the right people and getting them to work interdependently to achieve high performance levels. If members share a common purpose and recognize that they need the efforts of everyone in the team, then it is teamwork. Working as a team comes with many benefits including: generating new ideas; providing support and help to team members; giving people a sense of belonging; helping them to learn from each other and develop, helping to achieve goals and objectives, experience and responsibility sharing, synergy development and common commitment to goals,” Dr. Turyasingura said.
He also highlighted the seven (7) steps involved in building an effective and cohesive team. These include; clarifying the team’s common goals and purposes, clarifying each person’s role in achieving the common purpose, clarifying the needs of the team’s internal and external clients, allowing conflicts to come to surface instead of stifling, working out effective ways to resolve conflicts based on the needs of the specific teams, not allowing individual interests to override those of the team and celebrating the milestones and success of the team.
Briefing participants on Customer Care and Customer Service, Mr. Ben Mugerwa from Uganda Management Institute explained that good customer service is taking that extra step to help even without being asked. It’s all about attitude and skills. He urged the participants to always communicate with professionalism, be organized, understand their role in the team and be a team player.
“The level of customer service that a customer expects will depend upon the past experiences and the type of organization they are dealing with. In the public sector, it has been difficult to implement a customer service type in organizations that are typically very process-oriented and usually in non-competitive situation!” Mr. Mugerwa stated.
He said that when the customer care is good, there will be increased satisfaction and increased use of services by the customers since the satisfied customers will tell their fellows. He added that for exceptional customer care; the staff must be professional and knowledgeable, friendly and courteous even when under pressure. He advised the Administrative Secretaries to be helpful, listen to customers, take responsibility and respond promptly to enquiries and problems.
Tipping the participants on Records Keeping and Management, Mr. Henry Akra-Uganda Management Institute informed them that record keeping is a routine activity taken in handling records while record management is the effort taken to handle records. He said that the record content, context and structure should be in order to serve as evidence, should be kept complete and every employee is responsible for managing records.
“When records are created, they have values attached to them; some are short term administrative values while others are long term physical values. Therefore, these values should be known and the retention schedule should be understood, whether to be deleted or retained.” Mr. Akra concluded.
In a one-on-one interaction with the Mak Public Relations Office team, the participants appreciated the knowledge and skills acquired. Most of them were fascinated by the general slogan "There is no bad boss, but you can meet a difficult boss." They were inspired with the experiences shared on managing a difficult boss.
Delivering the closing remarks, the Director Human Resources, Mrs. Tizikara thanked the staff in the Training and Development Division for organizing the workshop. She equally applauded the team in the Directorate of Human Resources for facilitating the different sessions of the workshop. The facilitators included: Mrs Dorothy Senoga Zake; Mr. Richard Mugisha; Mr. Lawrence Ssanyu; Ms Marvis Kansiime; Mr. Joseph Kalema; and Ms Josephine Apolot Opolot.
The training climaxed with award of certificates and a group photo.
Written by: MAK Public Relations Office
Under the theme, “Leveraging AI for Sustainable Transformation: Leading in Uganda’s Transformation in the Age of Disruptive AI,” the 16th Annual CEO Forum 2025 brought together government leaders, captains of industry, academia, and development partners to discuss how Artificial Intelligence (AI) can drive Uganda’s transformation agenda.
Representing the Vice Chancellor, Mr Yusuf Kiranda, University Secretary at Makerere University, reaffirmed the University’s pivotal role as a hub for AI research, innovation, and training anchored in strong partnerships across government, academia, and industry.
“Makerere University is responsible for research, innovation and training to ensure transferable knowledge that can be utilised by both the private and public sector,” Mr. Kiranda noted.
He emphasised that Uganda’s sustainable AI transformation will depend on effective policy, governance, and collaboration across sectors.
According to Mr. Kiranda, three key issues must be addressed for AI to realise its potential:
- Balancing control and facilitation: Policymakers must not only regulate AI but also actively enable its use to drive innovation and competitiveness.
- Sovereignty of AI: Uganda must safeguard its data and resources, especially in sectors like agriculture, where external mapping of local assets threatens national control and export competitiveness.
- Regional harmonisation: To ensure fair competition, AI policies must be aligned across East Africa so Ugandan, Kenyan, and Tanzanian businesses operate under a level playing field.
“In the utilisation of AI, if a policy is making Uganda less competitive, we must revise it now to allow private sector players to thrive in this disruptive age,” he added.
Mr. Kiranda further reiterated Makerere’s commitment to producing quality, AI-ready graduates and enhancing teaching and learning methods to integrate technology. He also acknowledged the Government’s continued investment in research at Makerere, which has seen a growing number of researchers focus on AI and technological innovations.
“I can attest to Makerere’s existing partnerships with government entities and development partners. These collaborations are making the market ready to deliver solutions through effective academia–industry partnerships,” he said.
Building Africa’s Digital Destiny
The forum opened with a powerful keynote from Dr. Robin Kibuka, Board Director at the CEO Summit Uganda, who spoke on “Building Africa’s Digital Destiny: Kampala Rising, Africa Inventing.”
Dr. Kibuka urged Africans to take ownership of their digital future, stressing that the continent must define how AI transforms its societies.
“Artificial Intelligence can empower Africa or divide it. The choice is ours,” he said.
He highlighted success stories from across Africa, including AI-powered drones delivering medical supplies and smart credit systems supporting small businesses — proof that the continent is already innovating its own digital solutions.
Leveraging AI for Sustainable Transformation
In her keynote address on “Leveraging Artificial Intelligence for Sustainable Transformation,” Dr. Preeti Aghalayam, Director of the Indian Institute of Technology Madras – Zanzibar Campus, described AI as “the defining disruptor of the 21st century.”
She emphasised that both Africa and India share a unique opportunity to collaborate in education, innovation, and human capital development to shape a more inclusive digital future.
“Artificial Intelligence must help us do better and be better,” she said, highlighting the need for responsible innovation that uplifts communities and promotes sustainability.
Digital Transformation in the Health Sector
Mr. Rashid Khalani, Chief Executive Officer of Aga Khan University Hospital, Uganda, presented on “Digital Transformation in the Health Sector,” sharing practical examples of how AI is redefining healthcare delivery.
From AI-powered radiology that detects anomalies faster, to predictive models for early sepsis detection and digital tools supporting mental health care, Mr. Khalani demonstrated how AI is improving patient outcomes and empowering medical professionals.
“AI is not replacing people. It is empowering them to deliver better care, faster,” he emphasised.
He noted that partnerships between hospitals, universities, and technology institutions are crucial in developing localised AI solutions that respond to real health needs.
Makerere at the Heart of Uganda’s AI Transformation
The discussions throughout the 16th Annual CEO Forum 2025 reaffirmed the critical importance of collaboration among academia, industry, and government in shaping Uganda’s AI-driven future.
Makerere University continues to play a leading role in this space, providing the research, innovation, and talent that power the country’s transition into a digital economy.
Through strategic partnerships, forward-looking policy engagement, and continuous innovation in research and training, Makerere stands at the forefront of preparing Uganda and the region for a smart, inclusive, and sustainable future powered by AI.
Caroline Kainomugisha is the Communications Officer, Advancement Office, Makerere University.
The 5th African Research Universities Alliance (ARUA) Biennial International Conference at Makerere University closed on Friday 31st October 2025 after three rich days of debate, learning, and inspiration. Delegates were kept engaged by keynote addresses, roundtable discussions, and various parallel sessions as well as poster presentations that brought forth ideas from ongoing research and innovations. The atmosphere at the closing session was warm but purposeful, as speakers reflected on achievements and affirmed a shared duty to shape Africa’s research future in Artificial Intelligence (AI) with conviction and unity.
The Secretary-General ARUA, Prof. John Owusu Gyapong, thanked delegates for their dedication and vibrant engagement throughout the three days, noting that the rich exchanges and collaborative spirit demonstrated ARUA’s growing strength and shared purpose. He expressed deep appreciation to keynote speakers, panelists, and partners for elevating the dialogue on Africa’s research and innovation future, and extended special recognition to the organising committees and Secretariat for their tireless work behind the scenes. He also encouraged members to continue building on the momentum and translating ideas into action across the continent.
Prof. Barnabas Nawangwe, Vice Chancellor of Makerere University the host, expressed deep appreciation to the delegates for their active participation and commitment throughout the three days, noting that their engagement reflected the strength and promise of Africa’s research community. He commended the Secretariat and the organising committee for delivering a seamless and impactful event, especially during a period of leadership transition, and congratulated them for upholding the high standards of ARUA. Reflecting on the future of artificial intelligence on the continent, he reaffirmed that Africa cannot afford to trail behind in the next technological era, emphasizing that the conversations and innovations shared at the conference are clear proof that the continent has the talent, vision and will to lead.
Prof. Sizwe Mabizela Chairperson ARUA Board and the Vice Chancellor, Rhodes University expressed deep gratitude to Makerere University, Uganda, and all contributors, from planners to ushers and cultural performers. He highlighted the conference’s central insight: AI must empower and advance human creativity rather than replace it. He urged Africa to take full charge of its destiny through research, innovation, and unity, reminding participants that history will judge this generation by the solutions it builds. He officially closed the conference with wishes for safe travel and a call for peace.
The final roundtable discussion brought together senior university leaders to chart how African institutions can translate bold AI ideas into grounded action. Moderating the session, Prof. Nana Aba Appiah Amfo the Vice Chancellor, University of Ghana, framed the conversation around three guiding themes: responsible integration of AI in research and teaching, building sustainable funding and governance systems, and positioning ARUA universities at the center of Africa’s AI future.
Dr. Nomakwezi Mzilikazi, Deputy Vice Chancellor for Research, Innovation and Strategic Partnerships at Rhodes University emphasized that universities must begin by defining the real problems AI should solve for African societies, and embed those questions into institutional missions, engaged research, and capacity building.
Prof. Sarah Ssali cautioned that technology is never neutral and reminded participants that AI must reflect human dignity, agency, and African knowledge traditions, not simply mirror Western systems or deepen global and gender divides. She called for intentional policies, cultural awareness, and protections for indigenous and marginalized communities whose knowledge and identities are often overlooked.
Drawing from industry-facing experience, Prof. David Asamoah, Vice-Chancellor of Kwame Nkrumah University of Science and Technology (KNUST), Ghana stressed that universities must move beyond isolated pilots and adopt ecosystem thinking, interoperability, national frameworks, phased implementation, and strong links with industry to scale AI meaningfully.
Speaking virtually, Prof. Francis Peterson, Vice Chancellor of the University of Pretoria, encouraged institutions to develop and share higher-education AI frameworks, case studies, and collaborative models, and to build stronger partnerships outside academia to turn research into practice.
Prof. Oluyemisi Bamgbose, SAN, Deputy Vice Chancellor for Research, Innovation, and Strategic Partnerships, University of Ibadan, Nigeria emphasized the legal and ethical backbone needed to support all these ambitions, outlining governance structures, transparency, intellectual property safeguards, and accountability systems that protect academic integrity without choking innovation.
The last day of the conference also featured two forward-looking keynote addresses that grounded the conversation in real-world application and evidence. Darlington Akogo, Founder and CEO of minoHealth AI Labs, demonstrated how Africa can lead in health innovation by designing and deploying AI tools developed on the continent, for the continent. Samantha Carter, Senior AI Policy Manager at J-Pal, followed with a data-driven case for using AI to tackle inequality and poverty.
In closing, Prof. Gyapong announced that the next ARUA Biennial Conference will be hosted by Rhodes University in the Eastern Cape, South Africa, from 27th to 29th October 2027. Delegates were encouraged to mark their calendars and begin preparing for meaningful engagements on how AI can be harnessed to better shape Africa’s future.
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