General
Mak Administrative Secretaries equipped with skills and knowledge
Over 40 Administrative Secretaries serving in the different Units of the University were equipped with valuable knowledge and skills on coping with the demanding nature and ever changing trends in the field of work.
During the Induction Workshop held on 5th and 6th April 2017 at School of Food Technology, Nutrition and Bio-engineering Conference Hall, participants received training focusing on the changing role of an Administrative Secretary. The participants gained multiple skills in multi-tasking and prioritization; effective communication; professional ethics; dealing with multiple bosses, difficult personalities and conditions; customer care services; records keeping and management and time management.
The participants listened to presentations on how to effectively work with others/teamwork, personal development, practical problem solving, conflict resolution, decision making as well as managing pressure and stress.
Opening the workshop, the Deputy Vice Chancellor (Finance and Administration), Prof. Barnabas Nawangwe emphasized the vital role played by Secretaries in the realization of the University Vision, Mission and Strategic Objectives. He thanked the Directorate of Human Resources for organizing the workshop and urged the Directorate to organize more of that kind for all categories of staff in the University.
According to the Director, Mrs. Mary K. Tizikara, the two days workshop focused on providing important information that would help Administrative Secretaries to align their duties and roles with the institution’s values and behavior. Mrs. Tizikara mentioned. She thanked Makerere University Appointments Board for the support rendered in the organization of the workshop.
Addressing the participants, Dr. Euzobia Baine Mugisha a Member of Makerere University Appointments Board who represented the Chairperson-Mr. Bruce B. Kabaasa said the induction workshop was the beginning of the holistic process of enhancing professionalism.
“I have listened to the participants and I am happy that this workshop has served the purpose. I encourage everyone to put into practice what you have learned. Let us try to socialize and work with everybody because you are at a work place. Avoid conflicts at work. Always remain conscious regarding your personal credibility. Credibility comes with experience and the professionalism you have on the job,” Dr. Baine Mugisha said.
Dr. Baine Mugisha, the representative of Makerere University Administrative Staff Association (MASA) in Council as well as the Appointments Board used the same occasion to appeal to Administrative Secretaries to join MASA.
In a captivating presentation titled, Dealing with Multiple Bosses, Ms Irene Tino from Uganda Management Institute informed the participants to always remember that there is no bad boss, but one could have a difficult boss. During the discussion, Ms. Tino said that Secretaries should learn how to manage, handle and balance the demands of multiple bosses. An Administrative Secretary with multiple bosses should manage time and prioritise tasks as well as sharing the list of tasks/assignments he/she is working on with the multiple bosses so as to understand his/her workload.
Focusing on Dealing with Pressure and Stress, Mrs. Tizikara said: “Pressure is something that drives you if it is not too much. If pressure is elevated and there is no time for recovery, then stress is felt. Long hours of work can affect your motivation and concentration. Once in a while, pressure is good since it can help one meet a few challenges and keeps the individual on track. Lack of pressure may lead to boredom since the job may become a routine.”
Presenting on Team Building and Management, Dr. Wilberforce Turyasingura, Dean-School of Business and Management at Uganda Management Institute said that the greatest outcomes are achieved as a result of teamwork. He said that with teamwork, individuals work together to accomplish more than what they could have done as individuals, but in an exciting, liberating, satisfying and enjoyable way. He mentioned that to build an effective team, the right people should be selected.
“Team building process involves gathering the right people and getting them to work interdependently to achieve high performance levels. If members share a common purpose and recognize that they need the efforts of everyone in the team, then it is teamwork. Working as a team comes with many benefits including: generating new ideas; providing support and help to team members; giving people a sense of belonging; helping them to learn from each other and develop, helping to achieve goals and objectives, experience and responsibility sharing, synergy development and common commitment to goals,” Dr. Turyasingura said.
He also highlighted the seven (7) steps involved in building an effective and cohesive team. These include; clarifying the team’s common goals and purposes, clarifying each person’s role in achieving the common purpose, clarifying the needs of the team’s internal and external clients, allowing conflicts to come to surface instead of stifling, working out effective ways to resolve conflicts based on the needs of the specific teams, not allowing individual interests to override those of the team and celebrating the milestones and success of the team.
Briefing participants on Customer Care and Customer Service, Mr. Ben Mugerwa from Uganda Management Institute explained that good customer service is taking that extra step to help even without being asked. It’s all about attitude and skills. He urged the participants to always communicate with professionalism, be organized, understand their role in the team and be a team player.
“The level of customer service that a customer expects will depend upon the past experiences and the type of organization they are dealing with. In the public sector, it has been difficult to implement a customer service type in organizations that are typically very process-oriented and usually in non-competitive situation!” Mr. Mugerwa stated.
He said that when the customer care is good, there will be increased satisfaction and increased use of services by the customers since the satisfied customers will tell their fellows. He added that for exceptional customer care; the staff must be professional and knowledgeable, friendly and courteous even when under pressure. He advised the Administrative Secretaries to be helpful, listen to customers, take responsibility and respond promptly to enquiries and problems.
Tipping the participants on Records Keeping and Management, Mr. Henry Akra-Uganda Management Institute informed them that record keeping is a routine activity taken in handling records while record management is the effort taken to handle records. He said that the record content, context and structure should be in order to serve as evidence, should be kept complete and every employee is responsible for managing records.
“When records are created, they have values attached to them; some are short term administrative values while others are long term physical values. Therefore, these values should be known and the retention schedule should be understood, whether to be deleted or retained.” Mr. Akra concluded.
In a one-on-one interaction with the Mak Public Relations Office team, the participants appreciated the knowledge and skills acquired. Most of them were fascinated by the general slogan "There is no bad boss, but you can meet a difficult boss." They were inspired with the experiences shared on managing a difficult boss.
Delivering the closing remarks, the Director Human Resources, Mrs. Tizikara thanked the staff in the Training and Development Division for organizing the workshop. She equally applauded the team in the Directorate of Human Resources for facilitating the different sessions of the workshop. The facilitators included: Mrs Dorothy Senoga Zake; Mr. Richard Mugisha; Mr. Lawrence Ssanyu; Ms Marvis Kansiime; Mr. Joseph Kalema; and Ms Josephine Apolot Opolot.
The training climaxed with award of certificates and a group photo.
Written by: MAK Public Relations Office
The 3rd annual Fundis and Technicians sensitization event and exhibition by manufacturers of building materials organized by the Department Architecture and Physical Planning at the College of Engineering, Design, Art and Technology (CEDAT), Makerere University came to a close with a call for increased partnerships between training institutions and the community.
The event that attracted 200 participants including masons, fundis, painters, builders, metal and electrical fabricators ran from Thursday 24th to Friday 25th October 2024 at CEDAT. It was supported by several stakeholders and was characterized by training sessions and an exhibition of building materials by different companies that make cement, paint, water tanks tiles and many more.
Prof. Henry Alinaitwe, the Deputy Vice Chancellor in charge of Finance and Administration represented the Vice Chancellor, Prof. Barnabas Nawangwe at the opening of the training. In his remarks, he extended appreciation to the technicians for accepting to take part in the training which he said was key in ensuring that they gain from continuous learning. Prof. Alinaitwe observed that although some of them did not get through formal training, it was important that they took part in such training programs to keep abreast of the developments in the construction industry where they undertake the bulk of the work as masons, technicians, plumbers, and metal fabricators.
‘Keep improving, we need to up our game in terms of quality’, he said while making reference to the need for quality output. He cautioned them on issues of cost and cheating of their clients by making realistic costs. ‘We need to cost the work well taking into account the materials, the labor, the equipment used, and the overheads’. The other area that needed to be taken care of by the technicians included time management, which reflects on attitudes towards work, team work. While addressing the gathering in his capacity as Chairman of the Engineers Registration Board, Prof. Alinaitwe said the upcoming engineering Registration Bill, if approved, has a provision for the registration of all artisans and hence the need to have the minimum requirements for the stakeholders to be registered. He also stressed the need to bring on board as more women as possible. ‘We want to see more women, who can do some aspects in construction better than men like painting.
Prof. Moses Musinguzi, the Principal of the College of Engineering, Design, Art and Technology while welcoming the trainees to the college said the training is a good initiative that will help address challenge of skill and work match. He encouraged the trainees to do smart work, and take due consideration of ethics and customer care. He encouraged the department to extend the training opportunity to other units of the college and the university and also make it more formal, as part and parcel of the training program of the college in liaison with bodies like UBTEB.
Assoc. Prof. Kizito Maria Kasule, the Deputy Principal CEDAT while appreciating the initiative of the department said countries like Germany have apprenticeship training that help the training of students to gain skills equivalent to those acquired while in formal institutions of learning. He said the academia in Uganda is increasingly recognizing the importance of the informal sector in the growth of the country. ‘We need to learn from you. Almost 90% of the people in the construction industry have been informally trained’. He said by learning from each other, the two sectors jointly make a contribution towards the development of the country.
Dr. Amin Tamale Kiggundu, the head of the Department of Architecture and Physical Planning said the initiative, a community outreach program of the college started three years ago in the year 2022 with 60 Fundis and masons, in 2023, the number was increased to 120 Fundis and the current 2024, was 200 Fundis of various categories, including painters, builders, metal fabricators, plumbers and electrical fabricators. He said this community outreach program aims at sharing the accumulated scientific knowledge in building, design and construction technologies at CEDAT, sharing the expertise, knowledge and experiences with communities in greater Kampala and hence bridging the existing knowledge and skills gap between the training institutions and the communities.
The 21st century is characterized by collaboration, partnerships, and establishment of knowledge economies. He said based on the trainings held so far, it is clear that partnerships between the training institutions and the communities were possible especially the Fundis who are closer to the communities. ‘We also want to learn from the Fundi’s experiences, how they are able to connect to the communities in some cases better than those who have gone through the training institutions’, he said. He further noted that the majority of fundis are young people that need to be supported with skills and other ways of nurturing them. The dream of the department, he said is to introduce an open door policy that allows fundis and other university students to come to learn.
Several organizations supported the event and participated in the exhibition and they included Habitat for Humanity, Uganda, Green Building Council Uganda, The National Building Board, Uganda Clays Limited, Centenary Bank, Steel and Tube Industries Ltd, Simba Cement, Plascon, Goodwill, Cresttanks among others.
General
MURBS has declared 13.40% interest on members’ balances for the financial year that ended on 30th June 2024.
By: Ritah Namisango
Dr. Elizabeth Patricia Nansubuga, Chairperson of the Makerere University Retirement Benefits Scheme (MURBS) Board of Trustees, announced this milestone during the 14th Annual General Meeting (AGM) for the year 2023/24 held on Thursday, 24th October 2024, at Makerere University Main Campus, School of Public Health Auditorium.
The AGM attracted various stakeholders, including trustees, Audit Committee Chairperson CPA David Ssenoga, Board Evaluation Consultant Vincent Kaheeru, URBRA Representative Mark Lotukei, Audit Committee members, co-opted members, and university administrators.
Presenting the performance report, on behalf of the Board of Trustees, Dr. Nansubuga highlighted that this is the highest interest declared by the scheme in the past five years, and she anticipates continued improvements. She noted that for the previous financial year, which ended in June 2023, the Board of Trustees declared an interest an interest of 12.34%.
Dr Nansubuga also announced that the scheme has achieved a Net Investment Income of UGX 44.6 billion, far higher than the UGX34.4 billion collected in Contributions during the year.
The Chairperson of the Board also revealed that the fund value had grown from UGX352.4 billion recorded at the end of the last financial year to UGX409.2 billion, indicating an increase of 16.1%.
“By 30th June 2023, MURBS had a fund value of UGX 352.4 billion. The Board of Trustees targeted Fund growth of 17%, and I am glad to inform you, that the fund value of MURBS, as per the Audited Financial Statements of 30th June 2024 is UGX 409.2 billion, which is an increase of 16.1%. This achievement was made possible by strategic periodical activities undertaken by the Board and our fund managers, supported by the strong oversight committees of the Board,” she reported.
She attributed the positive growth to factors such as improved debt recovery, operational efficiency, timely remittance of contributions by the sponsor (Makerere University), an increase in project and contract contributions, and the recovery of UGX8.85 billion in debts.
Dr. Nansubuga also expressed gratitude to Makerere University, the scheme’s sponsor, for consistently remitting contributions, a key factor that has significantly contributed to MURBS’ smooth operation. “I am happy to announce that the sponsor-Makerere University remitted your retirement benefits for the financial year 2023/24,” she said.
In the same development, Dr. Nansubuga reported that MURBS registered a legal victory against Uganda Revenue Authority (URA) over a real estate investment in Sonde undertaken in 2019, and which URA sought to tax heavily. She notified the AGM that MURBS won the case and was awarded costs which also set a precedent.
“On behalf of the Board of Trustees, I am pleased to inform you that during the financial year, we received a favorable outcome on a key court case. How did we end up with this case? In 2019, MURBS invested in real estate, we bought land in Sonde,” Dr Nansubuga explained.
“Uganda Revenue Authority (URA) then charged us with a tax assessment worth UGX600 million. It has been four (4) years in the tax appeals tribunal. Since then, the lawyers, the former and current trustees, have been appearing before the appeals tribunal, but in December 2023, MURBS won the case. We challenged URA, and this case was awarded with costs. URA has to pay MURBS. We therefore saved UGX600 million,” she added.
In terms of governance, Dr Nansubuga said that the scheme made changes in the board. Initially, the trustees were six and they needed a seventh member, and following a competitive race, they recruited another trustee; CPA Edina Rugumayo who has over thirty years in accounting.
“In terms of governance, we continue to uphold good governance practices and we align with international standards. Last year during the presentation, I said we were six and we needed to have the seventh trustee because the Board composition is supposed to be seven,” she explained.
“So, following a competitive process, we recruited an independent trustee. It was a very competitive position. You must have served on board which has over UGX50 billion. So, from that process, we were able to recruit CPA Edna Rugumayo Simbwa. She is a certified public accountant with over thirty years of experience in accounting, taxation, and corporate governance,” she mentioned.
She also thanked other stakeholders for making sure that MURBS activities run smoothly. These entities include Makerere University, KPMG, Gen Africa, Arcadia Advocates, Zamara, URBRA, and Stanbic Bank among others.
While discussing investments, Dr. Nansubuga mentioned that 86% of MURBS’ funds are currently invested in government bonds, but added that the Board is exploring diversification to reduce risks.
“86% percent of our money is invested in government bonds, and sometimes, you do not have to put all your eggs in one basket, there is a high concentration of risk. so that is one of the key material risks that we want to address to reduce the amount we have in government securities. We want to diversify our portfolio and avoid investing heavily in government securities. The Board will venture into other fields in order to earn money or return on investment from the diverse undertakings,” she said.
In terms of membership, Dr. Nansubuga reported a 4.4% increase, with the number of members rising from 8,229 to 8,590. She attributed this growth to the reinstatement of in-house beneficiaries and an increase in project and contract staff.
Dr. Kakuba also thanked the sponsor-Makerere University for remitting the membership contributions timely which has helped the scheme to grow.
Dr. Godwin Kakuba -Secretary, MURBS Board of Trustees, who presented the record of the 13th Annual General Meeting stressed that the AGM climaxes a financial year and the Board of Trustee has been vigilant on this and has not missed any AGM for 14 years now.
“We applaud the sponsor because many of these positives in the chairperson’s report can only be attributed to the support by the sponsor through fulfilling the obligation of remitting members’ contributions to the scheme,” he added.
Partner Asad Ssenoga, an independent auditor who audited the scheme said that he was impressed with the level of compliance that the scheme exhibited in all aspects. He said they focused on ensuring that the member contributions are supported with statements and allocated to members appropriately.
“Overall we were satisfied with the work we did on the audit, the numbers that were presented by the Chairperson are the correct numbers that we audited. We were comfortable with those numbers, due process was followed during the audit,” he said.
Mr. Mark Lotukei who represented the CEO of Uganda Retirement Benefits Regulatory Authority (URBRA) thanked the Trustees for always prioritizing governance, which has helped them to reach several milestones.
“As URBRA, we look at governance as the biggest component of our compliance. MURBS Trustees from the former to the current, have taken governance as the most important aspect. We really encourage them to continue with this good practice because governance informs all the other aspects,” he said.
Mr. Arthur Kibira, a member in attendance, expressed his appreciation for the Board’s efforts. He urged them to explore higher-risk investments for potentially greater returns. He expressed concern over the scheme’s heavy reliance on government bonds.
“Dr Elizabeth Nansubuga, I want to congratulate you, and your team and also congratulate ourselves. But, I want to believe that there is room for improvement. I am one of those who do not believe that the sky is the limit, we are limited by our own thinking. I am thinking that high risks give high returns. Is there a way of managing those risks, so that we could push this 13.40% interest to a figure much higher? If we do so, we shall say we have learnt how to manage risks,”, he guided.
General
Makerere University at the 2024 O.R. Tambo Africa Research Chairs Annual Gathering in Ouagadougou, Burkina Faso
The Research Chairs concept is similar to Centers of Excellence (for instance in supporting world-class research in a priority area), but also has many distinguishing features. Most notably, it recognizes individual excellence, leadership and talent. The O.R. Tambo Africa Research Chairs Initiative (ORTARChI) builds on the work of Oliver Tambo, a prominent South African and pan-Africanist with a science education background, who believed in creating change through education and in cooperation and solidarity among African nations. The Initiative focuses on celebrating his legacy in building knowledge-based economies for the advancement of Africa.
ORTARChI builds on and leverages existing continental frameworks and interventions geared towards institutional capacity strengthening; recruitment and retention of excellent researchers; and incentives to support research that contributes to socio-economic and transformative development.
Ten (10) O.R. Tambo Africa Research Chairs across seven (7) countries in Africa, namely; Botswana, Burkina Faso, Ghana, Mozambique, Tanzania, Uganda and Zambia have been selected for funding through a rigorous and competitive two-stage review process. These research chairs are focused on research priorities identified by each host institution in conjunction with, especially the Science Councils, and in alignment with AU Agenda 2063 and STISA 2024.
Prof. Noble Banadda from the College of Agricultural and Environmental Sciences had been inaugurated as one of the first 10 (ten) Oliver Tambo (ORTARChi) Chairs. Unfortunately, Prof. Banadda (R.I.P) passed on in July 2021, which created a vacuum. To ensure that Uganda and Makerere University continue to tap into the ORTARChi, we are glad to announce the appointment of Associate Professor David Meya from the College of Health Sciences at Makerere University for the purpose. The appointment will attract USD 170,000 annually for 5 years for graduate research with a target of training 5-6 PhDs, 10-15 Post-doctoral fellows and 10-12 Masters of Medicine and Master of Science Students at Makerere University and Mbarara University of Science and Technology.
Makerere University has had the pleasure of attending 2024 O.R. Tambo Africa Research Chairs Annual Gathering in Ouagadougou, Burkina Faso. The annual gathering is co-hosted by the Joseph Ki-Zerbo University, National Research and Innovation Fund for Development (FONRID) and the National Research Foundation (NRF) of South Africa. The theme for this year’s gathering is: “African Sovereignty: A Catalyst for Research Collaborations and Social Impact in the Continent“. At the annual gathering, Uganda was represented by Associate Prof. David Meya (Uganda Chair Elect, ORTARChI), Prof. Henry Alinaitwe (Deputy Vice Chancellor Finance and Administration, Mak), Associate Prof. Robert Wamala (Director, Research and Graduate Training) and Dr. Martin Ongol (Ag. Executive Secretary, UNCST). Assoc. Prof. David Meya – ORTARChI Chair Elect – is from Makerere University’s School of Medicine at the College of Health Sciences.
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