General
Mak Administrative Secretaries equipped with skills and knowledge
Over 40 Administrative Secretaries serving in the different Units of the University were equipped with valuable knowledge and skills on coping with the demanding nature and ever changing trends in the field of work.
During the Induction Workshop held on 5th and 6th April 2017 at School of Food Technology, Nutrition and Bio-engineering Conference Hall, participants received training focusing on the changing role of an Administrative Secretary. The participants gained multiple skills in multi-tasking and prioritization; effective communication; professional ethics; dealing with multiple bosses, difficult personalities and conditions; customer care services; records keeping and management and time management.
The participants listened to presentations on how to effectively work with others/teamwork, personal development, practical problem solving, conflict resolution, decision making as well as managing pressure and stress.
Opening the workshop, the Deputy Vice Chancellor (Finance and Administration), Prof. Barnabas Nawangwe emphasized the vital role played by Secretaries in the realization of the University Vision, Mission and Strategic Objectives. He thanked the Directorate of Human Resources for organizing the workshop and urged the Directorate to organize more of that kind for all categories of staff in the University.
According to the Director, Mrs. Mary K. Tizikara, the two days workshop focused on providing important information that would help Administrative Secretaries to align their duties and roles with the institution’s values and behavior. Mrs. Tizikara mentioned. She thanked Makerere University Appointments Board for the support rendered in the organization of the workshop.
Addressing the participants, Dr. Euzobia Baine Mugisha a Member of Makerere University Appointments Board who represented the Chairperson-Mr. Bruce B. Kabaasa said the induction workshop was the beginning of the holistic process of enhancing professionalism.
“I have listened to the participants and I am happy that this workshop has served the purpose. I encourage everyone to put into practice what you have learned. Let us try to socialize and work with everybody because you are at a work place. Avoid conflicts at work. Always remain conscious regarding your personal credibility. Credibility comes with experience and the professionalism you have on the job,” Dr. Baine Mugisha said.
Dr. Baine Mugisha, the representative of Makerere University Administrative Staff Association (MASA) in Council as well as the Appointments Board used the same occasion to appeal to Administrative Secretaries to join MASA.
In a captivating presentation titled, Dealing with Multiple Bosses, Ms Irene Tino from Uganda Management Institute informed the participants to always remember that there is no bad boss, but one could have a difficult boss. During the discussion, Ms. Tino said that Secretaries should learn how to manage, handle and balance the demands of multiple bosses. An Administrative Secretary with multiple bosses should manage time and prioritise tasks as well as sharing the list of tasks/assignments he/she is working on with the multiple bosses so as to understand his/her workload.
Focusing on Dealing with Pressure and Stress, Mrs. Tizikara said: “Pressure is something that drives you if it is not too much. If pressure is elevated and there is no time for recovery, then stress is felt. Long hours of work can affect your motivation and concentration. Once in a while, pressure is good since it can help one meet a few challenges and keeps the individual on track. Lack of pressure may lead to boredom since the job may become a routine.”
Presenting on Team Building and Management, Dr. Wilberforce Turyasingura, Dean-School of Business and Management at Uganda Management Institute said that the greatest outcomes are achieved as a result of teamwork. He said that with teamwork, individuals work together to accomplish more than what they could have done as individuals, but in an exciting, liberating, satisfying and enjoyable way. He mentioned that to build an effective team, the right people should be selected.
“Team building process involves gathering the right people and getting them to work interdependently to achieve high performance levels. If members share a common purpose and recognize that they need the efforts of everyone in the team, then it is teamwork. Working as a team comes with many benefits including: generating new ideas; providing support and help to team members; giving people a sense of belonging; helping them to learn from each other and develop, helping to achieve goals and objectives, experience and responsibility sharing, synergy development and common commitment to goals,” Dr. Turyasingura said.
He also highlighted the seven (7) steps involved in building an effective and cohesive team. These include; clarifying the team’s common goals and purposes, clarifying each person’s role in achieving the common purpose, clarifying the needs of the team’s internal and external clients, allowing conflicts to come to surface instead of stifling, working out effective ways to resolve conflicts based on the needs of the specific teams, not allowing individual interests to override those of the team and celebrating the milestones and success of the team.
Briefing participants on Customer Care and Customer Service, Mr. Ben Mugerwa from Uganda Management Institute explained that good customer service is taking that extra step to help even without being asked. It’s all about attitude and skills. He urged the participants to always communicate with professionalism, be organized, understand their role in the team and be a team player.
“The level of customer service that a customer expects will depend upon the past experiences and the type of organization they are dealing with. In the public sector, it has been difficult to implement a customer service type in organizations that are typically very process-oriented and usually in non-competitive situation!” Mr. Mugerwa stated.
He said that when the customer care is good, there will be increased satisfaction and increased use of services by the customers since the satisfied customers will tell their fellows. He added that for exceptional customer care; the staff must be professional and knowledgeable, friendly and courteous even when under pressure. He advised the Administrative Secretaries to be helpful, listen to customers, take responsibility and respond promptly to enquiries and problems.
Tipping the participants on Records Keeping and Management, Mr. Henry Akra-Uganda Management Institute informed them that record keeping is a routine activity taken in handling records while record management is the effort taken to handle records. He said that the record content, context and structure should be in order to serve as evidence, should be kept complete and every employee is responsible for managing records.
“When records are created, they have values attached to them; some are short term administrative values while others are long term physical values. Therefore, these values should be known and the retention schedule should be understood, whether to be deleted or retained.” Mr. Akra concluded.
In a one-on-one interaction with the Mak Public Relations Office team, the participants appreciated the knowledge and skills acquired. Most of them were fascinated by the general slogan "There is no bad boss, but you can meet a difficult boss." They were inspired with the experiences shared on managing a difficult boss.
Delivering the closing remarks, the Director Human Resources, Mrs. Tizikara thanked the staff in the Training and Development Division for organizing the workshop. She equally applauded the team in the Directorate of Human Resources for facilitating the different sessions of the workshop. The facilitators included: Mrs Dorothy Senoga Zake; Mr. Richard Mugisha; Mr. Lawrence Ssanyu; Ms Marvis Kansiime; Mr. Joseph Kalema; and Ms Josephine Apolot Opolot.
The training climaxed with award of certificates and a group photo.
Written by: MAK Public Relations Office
General
Makerere University Writing Centre trains first cohort of staff on professional minute writing
By Christopher Kaahwa and Ritah Namisango
On 6th November 2025, the Makerere University Writing Centre (MakWC) held a training workshop aimed at enhancing professional writing skills among University staff.
Focusing on official documentation and record keeping, the training, hosted at the School of Business Conference Hall, attracted participants from different University units, including Assistant Administrative Officers and Assistant Academic Registrars. This marked the first cohort of trainees to benefit from the program, which covered topics such as the fundamentals and responsibilities of a minute taker, writing techniques, policy and legal considerations, e-meeting platforms, and the ethical use of Artificial Intelligence (AI).
In her opening remarks, Mrs. Patience Rubabinda Mushengyezi, the Deputy Academic Registrar, who represented the Academic Registrar, Professor Buyinza Mukadasi, commended the Writing Centre for championing the growth of writing skills across the University. “I want to thank the team from the Writing Centre for considering the Academic Registrar’s Department. Writing is central to everything that we do – from keeping accurate minutes to communicating decisions. This training will greatly improve our writing skills,” she said.
Mrs. Mushengyezi emphasized that official records, especially minutes, must be accurate, ethical, and well-structured. She reminded participants that minutes are not mere summaries, but legal and public documents that can serve as evidence in administrative or legal matters. “When we write minutes, we must remember they represent official proceedings and can be used in courts of law. This calls for professionalism, clarity, and ethical responsibility in your daily work,” she stated.
Speaking during the workshop, Professor Fredrick Jones Muyodi, the Team Leader, Makerere University Writing Centre (MakWC), explained that the Centre is pivoted to support the University’s strategic goal of becoming a research-led institution by 2030. Established and institutionalized in 2025 by the University Senate and Council, the Centre operates under the Directorate of Research, Innovations, and Partnerships (DRIP).
Professor Muyodi shared that the Centre has developed a comprehensive training and mentorship program to build writing skills across the University and beyond. The program will involve experts and mentors experienced in writing, collaborative research, and publication. It will use a hybrid approach, combining traditional teaching with online learning, case studies, and hands-on practice.
He also revealed that the Centre will offer short courses, lasting up to two weeks, in key areas such as academic, technical and scientific writing, editing and proofreading, policy brief and report writing, writing for community engagement, professional writing for administrators, and publishing. “These courses will strengthen the writing capacity of both staff and students while promoting research translation and effective communication,” he said.
On behalf of the Writing Center, Professor Ronald Bisaso commended the support from the Directorate of Human Resource and the Academic Registrar’ department for the identification of capacity development gaps, that provided the basis for the choice of topics and training facilitators.
During her presentation on the Fundamentals and Roles of a Minute Taker, Mrs. Mushengyezi underscored the importance of understanding institutional structures and governing frameworks before taking on the role of writing minutes. She explained that Makerere University’s governance system – from the University Council and Senate down to College Boards and departmental committees, operates under clear mandates, which minute writers must understand to accurately record proceedings.
She noted that effective minute writing begins with proper preparation, which includes knowing the committee composition, consulting the Chairperson about meeting details, and ensuring members receive timely notices and agendas. She advised participants to differentiate between regular, special, and emergency meetings, as each requires a unique approach to documentation. Drawing from experience, she encouraged participants to arrive early for meetings, verify meeting logistics, and carry official record books to ensure accuracy. “A well-prepared minute writer, not only captures discussions accurately, but also upholds the credibility of the meeting,” she remarked.
Mrs. Proscovia Nakayiki, Acting Deputy Academic Registrar (Examinations and Transcripts), led a session on Writing Techniques. During the session, she emphasized that minutes are vital for accountability, serve as a record for future reference, and inform those who missed meetings. “Well-written minutes should tell a clear, flowing story that remains meaningful even years later,” she said.
Ms. Nakayiki stressed that minute writing requires preparation and structure. She advised secretaries to be familiar with the meeting type and agenda, list all attendees and absentees, clearly summarize discussions, and outline action points. She also encouraged the use of templates, testing of recording devices beforehand, and remaining attentive during meetings to capture key decisions accurately.
Presenting on Policy and Legal Frameworks for Minute Writing, Ms. Esther Kabinga, Principal Legal Officer discussed the laws and policies that govern record keeping in Uganda. She noted that minutes are crucial for transparency and accountability, citing laws such as the Companies Act (2012), Public Finance Management Act (2015), and Access to Information Act. She also referenced some of Makerere University policies, including the Record Keeping Policy, Academic Records Management Policy (2022), and Communications Policy (2013). “Proper documentation protects both the institution and the individuals involved in decision-making,” she emphasized.
Discussing the Ethical and Responsible Use of Artificial Intelligence (AI), Prof. Paul Birevu Muyinda, Director of the Institute of Open, Distance and e-Learning, noted that AI has become part of everyday life. He commended Makerere University for adopting an official AI policy that promotes its ethical, inclusive, and responsible use in teaching, research, administration, and innovation. He urged participants to use AI as a supportive tool, combining it with human judgment and creativity while writing.
Building on to the aforementioned presentation, Dr. Godfrey Mayende, the Head, Department of Distance Learning and Deputy Director at the Institute of Open, Distance and eLearning, highlighted the role of digital platforms such as Zoom, Microsoft Teams, Google Meet, and WebEx in improving meeting efficiency and documentation. He pointed out that these platforms provide useful features like recording, transcription, and chat functions that make meetings more interactive and inclusive. “Familiarity with these tools enhances accountability and ensures that discussions are well-documented and easy to retrieve,” he advised.
Writers: Ritah Namisango is a Principal Communication Officer at Makerere University. Christopher Kaahwa contributed to this article as a Volunteer. Christopher Kaahwa is a Graduate of Makerere University-Bachelor of Journalism and Communication.
General
Meet Sedrick Nuwagaba, a Mastercard Foundation Scholars Program Alumni Contributing to Uganda’s Oil & Gas Industry
Sedrick Nuwagaba, a 35-year-old petroleum engineer, is actively contributing his expertise to the Petroleum Authority of Uganda, which regulates the oil and gas sector. He obtained his Bachelor of Science in Petroleum Geoscience and Production from Makerere University in 2021, an opportunity he accessed through the Mastercard Foundation Scholars Program. Sedrick’s educational qualifications and professional responsibilities exemplify his commitment to advancing Uganda’s oil and gas sector.
Who is Sedrick Nuwagaba?
Sedrick was born on February 1, 1990, in Kashari, located within the Mbarara district of Western Uganda. He spent his early childhood in a large family, where he faced many challenges that shaped his resilient character. By the age of 14, Sedrick had become the primary breadwinner for his immediate family, comprising his mother and two sisters. His unwavering commitment to their well-being remains evident to this day.
To support his family during these formative years, Sedrick took on a variety of jobs in his community. These early experiences cultivated in him resilience and tenacity, qualities that have significantly contributed to his success as a petroleum engineer.
Following these family challenges, Sedrick and his immediate family relocated from Kashari to a new area in what is now Lyantonde district, where they continue to reside. His journey not only reflects personal growth but also underscores a steadfast commitment to uplifting those around him.
Early Education
The implementation of Universal Primary Education (UPE) in Uganda in 1997 was a pivotal development for Sedrick, facilitating his enrollment at St. Martin Lyantonde Primary School at the age of seven, which was conveniently located near his residence. Sedrick expresses deep appreciation for this initiative, commenting, “Without UPE, I might not have had the opportunity to pursue my education. It truly opened the door for me to attend school and engage in learning.” Despite confronting considerable challenges, including a lack of necessities such as food, Sedrick distinguished himself academically. He achieved top candidate status among UPE schools in his district, earning an impressive seven aggregates in the Primary Leaving Examinations—a remarkable accomplishment given the adversities he faced.
Pursuing Secondary Education
Sedrick faced significant challenges after earning 7 points in the Primary Leaving Examinations, as he was unable to secure a bursary. At that time, alternative arrangements for Universal Secondary Education were limited, which made it difficult for him to continue his education. However, demonstrating remarkable resilience, Sedrick sought work at 14 to fund his secondary education. Through his determination and resourcefulness, he enrolled at Victoria Western College, a small private school in his area, where he attended for three years, reaching Form 3.
Although financial barriers hindered his progress to Form 4, Sedrick’s journey shows his dedication to education and his ability to overcome adversity. Fortunately, his elder half-brother, a businessman in the neighbouring town of Mbarara, reached out and helped him enrol in Form 4 at Kashari Secondary School in Mbarara in 2007.
Embarking on a Journey to Iraq in Search of Opportunity
In 2008, facing difficulties in pursuing his education, Sedrick made the brave decision to take up a security job during the conflict in Iraq between 2003 and 2011. At that time, many young Ugandans were recruited to provide buffer security support to the U.S. military in Iraq. During his time in Iraq, Sedrick not only earned a stable income to support his family but also cared for his mother and funded his two sisters’ education, ultimately improving their lives. Unfortunately, his contract ended in 2010, and he had to return to Uganda to write the next chapter of his life.
Joining the Mastercard Foundation Scholars Program at Makerere University
Upon returning to Uganda after his experience in the Iraq War, Sedrick recognised that education was the key to transforming his life. With a determined mindset, he committed himself to his studies, understanding the long-lasting impact they could have on his future. Thanks to his perseverance and the relationships he had built, Sedrick obtained a bursary from a religious organisation, enabling him to resume his high school education six years after his last time in school.
In 2015, he completed his high school education at Namirembe Hillside, where he studied Physics, Mathematics, and Chemistry. With 15 points in his final exams, he was admitted to the Bachelor of Science in Petroleum Geoscience and Production program, supported by the Mastercard Foundation Scholars Program at Makerere University.
“Participating in the Mastercard Foundation Scholars Program at Makerere University significantly changed my life. For the first time, I was free from the constant worries about necessities like food and shelter. The Mastercard Foundation Scholars Program provided me with a supportive environment that allowed me to focus on my education and personal growth,” Sedrick shared.
Life After Makerere University
In 2020, after graduating, Sedrick had the opportunity to intern at the Uganda National Oil Company (UNOC) in the Reservoir Engineering section. During his internship, he demonstrated exceptional dedication and expertise in the oil and gas sector. His performance led to his promotion to a Graduate Trainee, which provided him with valuable experiential learning and expanded his exposure within the industry. This experience ultimately paved the way for his recruitment as a Petroleum Engineer at the Petroleum Authority of Uganda, where he now contributes to the regulation of petroleum exploration activities in the country.
Impact on the Community
Upon graduating from university, Sedrick took a proactive approach that set him apart from his peers. He launched Kleanerman, a social venture project designed to have a positive impact on his community. This initiative provides valuable short-term, on-demand domestic services—such as home cleaning, laundry, and babysitting—catering to the needs of busy city residents. Through Kleanerman, Sedrick has successfully created employment opportunities for several young men and women in his community of Kanyanya, fostering both economic growth and personal development.
Due to his own challenges during his educational journey, he has developed a deep commitment to helping other young people facing difficulties with school expenses. To date, he has successfully supported seven young individuals in his Lyantonde community, guiding them from primary through secondary education. His long-term goal is to establish a charitable organisation dedicated to providing young people facing barriers to education with the resources they need to access quality education.
Looking into the Future
Sedrick is dedicated to making a meaningful impact in Uganda’s oil and gas sector. He, along with his colleagues, is focused on ensuring that Uganda achieves its inaugural oil production by 2026.
“Each day, our collective efforts are directed toward successfully introducing Uganda’s first oil into the market by the end of 2026, and expanding the country’s petroleum resource base by discovering more oil reserves,” Sedrick states with evident pride. He is also committed to advancing his career in the oil and gas industry. From his earnings, he has enrolled for a Master’s degree in Petroleum Geosciences at Makerere University to deepen his skills and expertise in the sector.
Message to his fellow young people
Sedrick urges the current Mastercard Foundation Scholars enrolled in the Mastercard Foundation Scholars Program at Makerere University, as well as those at other universities, to make the most of the support provided by the Mastercard Foundation Scholars Program. He emphasises the importance of engaging in capacity-building sessions, skill development programs, mentorship opportunities, and psychosocial support. Sedrick asserts that this comprehensive support framework has been instrumental in transforming his life and shaping who he is today.
He references a quotation that has become a guiding principle in his life: “Until death, all defeat is psychological.” Through this quotation, he seeks to inspire his peers to persevere, emphasising the notion that individuals can always recover and succeed despite the myriad challenges they may encounter in their initial endeavours.
Words of Gratitude
“The impact of the Mastercard Foundation Scholars Program on my life is profound and transformative. I am sincerely grateful to the Mastercard Foundation Scholars Program at Makerere University and to the Mastercard Foundation as a whole. It is my hope and prayer that the Foundation continues to make a positive difference in the lives of numerous young individuals, particularly within the African continent.” Sedrick emphasises.
His supervisor speaks out
Sedrick’s immediate supervisor, Mr Derrick Katusiime, the Senior Petroleum Engineer in the Directorate of Exploration at the Petroleum Authority of Uganda, was full of praise for him both at work and outside.
“Sedrick is very sociable and gets along well with everyone here at work, and his technical skills in just two years are impressive,” Mr. Katusiime pointed out.
Mr Katusiime further revealed that Sedrick champions values of integrity, active listening, and being an excellent team player. He goes the extra mile to complete tasks, takes on multiple responsibilities, and demonstrates humility and eagerness to learn.
Bernard Buteera is the Principal Communications Officer, Mastercard Foundation Scholars Program at Makerere University.
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