General
Mak Administrative Secretaries equipped with skills and knowledge
Over 40 Administrative Secretaries serving in the different Units of the University were equipped with valuable knowledge and skills on coping with the demanding nature and ever changing trends in the field of work.
During the Induction Workshop held on 5th and 6th April 2017 at School of Food Technology, Nutrition and Bio-engineering Conference Hall, participants received training focusing on the changing role of an Administrative Secretary. The participants gained multiple skills in multi-tasking and prioritization; effective communication; professional ethics; dealing with multiple bosses, difficult personalities and conditions; customer care services; records keeping and management and time management.
The participants listened to presentations on how to effectively work with others/teamwork, personal development, practical problem solving, conflict resolution, decision making as well as managing pressure and stress.
Opening the workshop, the Deputy Vice Chancellor (Finance and Administration), Prof. Barnabas Nawangwe emphasized the vital role played by Secretaries in the realization of the University Vision, Mission and Strategic Objectives. He thanked the Directorate of Human Resources for organizing the workshop and urged the Directorate to organize more of that kind for all categories of staff in the University.
According to the Director, Mrs. Mary K. Tizikara, the two days workshop focused on providing important information that would help Administrative Secretaries to align their duties and roles with the institution’s values and behavior. Mrs. Tizikara mentioned. She thanked Makerere University Appointments Board for the support rendered in the organization of the workshop.
Addressing the participants, Dr. Euzobia Baine Mugisha a Member of Makerere University Appointments Board who represented the Chairperson-Mr. Bruce B. Kabaasa said the induction workshop was the beginning of the holistic process of enhancing professionalism.
“I have listened to the participants and I am happy that this workshop has served the purpose. I encourage everyone to put into practice what you have learned. Let us try to socialize and work with everybody because you are at a work place. Avoid conflicts at work. Always remain conscious regarding your personal credibility. Credibility comes with experience and the professionalism you have on the job,” Dr. Baine Mugisha said.
Dr. Baine Mugisha, the representative of Makerere University Administrative Staff Association (MASA) in Council as well as the Appointments Board used the same occasion to appeal to Administrative Secretaries to join MASA.
In a captivating presentation titled, Dealing with Multiple Bosses, Ms Irene Tino from Uganda Management Institute informed the participants to always remember that there is no bad boss, but one could have a difficult boss. During the discussion, Ms. Tino said that Secretaries should learn how to manage, handle and balance the demands of multiple bosses. An Administrative Secretary with multiple bosses should manage time and prioritise tasks as well as sharing the list of tasks/assignments he/she is working on with the multiple bosses so as to understand his/her workload.
Focusing on Dealing with Pressure and Stress, Mrs. Tizikara said: “Pressure is something that drives you if it is not too much. If pressure is elevated and there is no time for recovery, then stress is felt. Long hours of work can affect your motivation and concentration. Once in a while, pressure is good since it can help one meet a few challenges and keeps the individual on track. Lack of pressure may lead to boredom since the job may become a routine.”
Presenting on Team Building and Management, Dr. Wilberforce Turyasingura, Dean-School of Business and Management at Uganda Management Institute said that the greatest outcomes are achieved as a result of teamwork. He said that with teamwork, individuals work together to accomplish more than what they could have done as individuals, but in an exciting, liberating, satisfying and enjoyable way. He mentioned that to build an effective team, the right people should be selected.
“Team building process involves gathering the right people and getting them to work interdependently to achieve high performance levels. If members share a common purpose and recognize that they need the efforts of everyone in the team, then it is teamwork. Working as a team comes with many benefits including: generating new ideas; providing support and help to team members; giving people a sense of belonging; helping them to learn from each other and develop, helping to achieve goals and objectives, experience and responsibility sharing, synergy development and common commitment to goals,” Dr. Turyasingura said.
He also highlighted the seven (7) steps involved in building an effective and cohesive team. These include; clarifying the team’s common goals and purposes, clarifying each person’s role in achieving the common purpose, clarifying the needs of the team’s internal and external clients, allowing conflicts to come to surface instead of stifling, working out effective ways to resolve conflicts based on the needs of the specific teams, not allowing individual interests to override those of the team and celebrating the milestones and success of the team.
Briefing participants on Customer Care and Customer Service, Mr. Ben Mugerwa from Uganda Management Institute explained that good customer service is taking that extra step to help even without being asked. It’s all about attitude and skills. He urged the participants to always communicate with professionalism, be organized, understand their role in the team and be a team player.
“The level of customer service that a customer expects will depend upon the past experiences and the type of organization they are dealing with. In the public sector, it has been difficult to implement a customer service type in organizations that are typically very process-oriented and usually in non-competitive situation!” Mr. Mugerwa stated.
He said that when the customer care is good, there will be increased satisfaction and increased use of services by the customers since the satisfied customers will tell their fellows. He added that for exceptional customer care; the staff must be professional and knowledgeable, friendly and courteous even when under pressure. He advised the Administrative Secretaries to be helpful, listen to customers, take responsibility and respond promptly to enquiries and problems.
Tipping the participants on Records Keeping and Management, Mr. Henry Akra-Uganda Management Institute informed them that record keeping is a routine activity taken in handling records while record management is the effort taken to handle records. He said that the record content, context and structure should be in order to serve as evidence, should be kept complete and every employee is responsible for managing records.
“When records are created, they have values attached to them; some are short term administrative values while others are long term physical values. Therefore, these values should be known and the retention schedule should be understood, whether to be deleted or retained.” Mr. Akra concluded.
In a one-on-one interaction with the Mak Public Relations Office team, the participants appreciated the knowledge and skills acquired. Most of them were fascinated by the general slogan "There is no bad boss, but you can meet a difficult boss." They were inspired with the experiences shared on managing a difficult boss.
Delivering the closing remarks, the Director Human Resources, Mrs. Tizikara thanked the staff in the Training and Development Division for organizing the workshop. She equally applauded the team in the Directorate of Human Resources for facilitating the different sessions of the workshop. The facilitators included: Mrs Dorothy Senoga Zake; Mr. Richard Mugisha; Mr. Lawrence Ssanyu; Ms Marvis Kansiime; Mr. Joseph Kalema; and Ms Josephine Apolot Opolot.
The training climaxed with award of certificates and a group photo.
Written by: MAK Public Relations Office
Students with disabilities at Makerere University have been requested to stop seeking for special attention and instead look for solutions and opportunities for personal growth.
This was during a mental wellness, inclusion and safeguarding session organized by the Dean of Students office and the Mastercard Foundation Scholars Program at Makerere University.
Addressing students on mental health and disability inclusion, Mr. Marvin Ggaliwango, a lecturer at the College of Computing and Information Sciences (CoCIS), noted that if the students stop complaining, they will become empowered to take charge of their own development, build resilience and engage confidently in both academic and social environments.
“Turn your lived experiences into tools for innovation. Stop complaining and start creating solutions for yourselves. You are the one living this life, and that gives you the authority to be an expert. When you develop a solution, it doesn’t just benefit you, it helps others too, by removing barriers,” Mr. Marvin Ggaliwango, said.
He encouraged students to see themselves not as victims of circumstance, but as active participants and co-creators of the inclusive environment they wish to experience.
“Learn how to communicate effectively and humbly. If you have a problem, express yourself clearly. Do not isolate yourself or feel resentful. You are not defined by disability, you may face disadvantages, but you still have ability,” he encouraged.
Throughout the session, students listened attentively as he emphasized the importance of self-awareness and personal responsibility, urging them to understand their strengths, acknowledge their limitations and take deliberate steps toward personal growth while contributing positively to the University community.
“We must enhance and ensure that our mental health is number one. Always choose yourself first. Choose what makes you happy and protect your peace. If you are at peace with yourself, your academics will improve. There is a strong link between mental wellness and academic success,” Mr. Ggaliwango, noted.
In his speech, Mr. Musa Mwambu, the Disability Inclusion Advisor at Light for the World Uganda, called upon the students with disabilities to enhance and ensure that their mental health is prioritized.
“As students living with disabilities, sometimes you over expect, because you have a disability you should be given, listened to and when people do not listen to you, you attribute it to your disability, get it from me, even those without disabilities are not listened too. Things are not happening to you because of your disability it is because of the world we live in. Everything that happens to you can happen to others,” Mr Mwambu, noted.
“Have fun with your life. Make yourself happy and be smart. Present yourself in public confidently wherever you go. The way you carry yourself can improve your mental health and how others perceive you,” Mr. Mwambu said.
He reminded the students that gaining admission to Makerere is itself a milestone.
“There are many people without disabilities who have never stepped at Makerere University. Find something that empowers you and hold on to it. You may have a physical impairment, but if you are brilliant in class, you can lead discussions and inspire others,” he added.
During the session, Dr. Rodney Rugyema, the Acting Principal Warden, welcomed the students back from the long holiday. He assured them that the University is committed to their safety and well-being while on campus.
Dr. Rugyema emphasized that the University has systems in place to protect students, both physically and psychologically and encouraged them to report any concerns promptly.
“When you are at the University, you are not on your own, we are always here for you. For us to engage you on mental wellness and inclusion, we want you to be in the right state of mind, whole and complete,” Dr Rugyema, said.
He added: “We are here to empower you and we are calling upon you not be a risk for yourself and always be able to detect risks that are likely to affect your mental health and works towards avoiding them and reporting them to ensure that the University manages them before they escalate into real harm whose impact is more serious than you can think,”
During the session, Ms. Diane Nabikolo Osiru highlighted the University’s broader commitment to safeguarding.
Safeguarding at Makerere University refers to measures put in place to promote safety and wellness of all students, staffs and other stakeholders.
“At Makerere University, safety is not a luxury for few. but it is a right for every student. As the semesters begins, we are urging you to learn how to identify signs of harm or abuses and report them to the appropriate safeguarding contact points,” Ms Nabikolo, said.
For support in case of any harm or abuse, International and Refugee Students, can access support through the Advancement and International Office, while Students with Disabilities, can utilize the Disability Support Center. Those with personal and emotional challenges, can visit the Counselling and Guidance Centre.
In his speech, Dr Joab Agaba, a Lecturer in the College of Computing and Information Sciences, guided students how to report risks and incidences to the MakSafeSpace, the e-reporting platform complimenting the other University traditional reporting channels.
Mr. Henry Nsubuga, the Manager of the Counselling and Guidance Center, shared practical strategies for coping with stress effectively including time management, setting realistic goals, seeking support from peers or counsellors.
Students speak out
Shanitah Nahamya, 2nd year student of the Bachelor of Adult and Community Education
“I have learned how to respectfully and appropriately engage with students with disabilities. In the past, I often felt pity when I encountered them, but now I understand that what they need is not pity, it is respect, support, and equal opportunity.”
Guo Dorothy Geri, 1st year student of the Bachelor of Commerce
“I have learnt how to use inclusive language. Before offering help to a student with a disability, I will first ask them, because not all the time do they need our help. You might think someone wants to be helped to cross the road, yet they are waiting for someone.”
Valentines Doris Aduka, 1st Year student of the Bachelor of Biomedical Science
“I have been calling students with disabilities special names, thinking it was kind. But I have learned that they do not want to be treated differently or labeled in a special way. What they value most is being treated like everyone else, with respect, dignity, and fairness.”
General
Strengthening Global Partnerships to Advance Research, Innovation, and Graduate Training: Makerere University Hosts Delegation from the University of Warwick
Makerere University continues to deepen its global engagement agenda through strategic partnerships that enhance research, innovation, and graduate training. On Friday, 13th February, 2025, during a recent engagement with a delegation from the University of Warwick (UK), university leaders, researchers, and administrators explored potential collaborations to address pressing development challenges and strengthen institutional capacity.
Expanding Collaboration in Research and Innovation
Welcoming the delegation, Prof. Fred Masagazi-Masaazi, Chairperson of the Makerere University Research and Innovations Fund (Mak-RIF) Grants Management Committee, emphasized the growing dialogue between Makerere University and the University of Warwick. He noted that ongoing discussions are focused on resource mobilization to support research and innovation, as well as building sustainable academic exchanges for both staff and students.
Dr. Roy Mayega, Mak-RIF Coordinator, together with Mrs. Phoebe Lutaaya Kamya, Deputy Coordinator, and members of the Mak-RIF team, highlighted the Fund’s role in catalyzing collaborative research and strengthening partnerships that translate research into societal impact.
Mr. Simon Kizito, Deputy University Secretary, outlined key areas identified for collaboration, including joint research and innovation initiatives, benchmarking visits across disciplines such as law, science, and ICT, and student exchanges designed to strengthen applied research skills. He also pointed to opportunities for training Makerere staff in specialized areas such as tropical diseases and innovation ecosystems, drawing lessons from Warwick’s strong linkages with industry partners located within its campus.
Makerere’s Strategic Priorities and Global Role
In his remarks, the Vice Chancellor underscored the longstanding relationship between Makerere University and the University of Warwick, dating back to the early 1980s, initially through staff training and more recently through collaborative research.
He highlighted Makerere’s historic contribution to leadership development across Africa and beyond, and the University’s continued growth following faculty rebuilding efforts in the 1980s, which have strengthened its research capacity. Today, Makerere has over 1,300 academic staff, more than 1,000 of whom hold PhDs, positioning the institution to play a leading role in knowledge production.
The Vice Chancellor also outlined major thematic areas where partnerships are critical:
- Climate change and food security: Researchers at the College of Agricultural and Environmental Sciences (CAES) are developing drought-resistant and high-yield seed varieties to address changing weather patterns and food insecurity.
- Public health and infectious diseases: Uganda faces frequent outbreaks of diseases such as Ebola and Marburg, and Makerere has built strong capacity in outbreak response and tropical medicine. The University’s medical school and the Infectious Diseases Institute (IDI) continue to play a pivotal role in research and treatment.
- Peace and conflict studies: Through initiatives such as the Rotary Peace Centre, Makerere contributes to training global leaders in conflict resolution.
- Climate-sensitive macroeconomic modelling: Makerere recently hosted a conference in collaboration with the Ministry of Finance, Planning and Economic Development to advocate for climate-responsive macroeconomic modelling and to plan for the establishment of a Centre of Excellence in this field.
- Innovation and technology: The University’s innovation ecosystem has produced notable outputs, including Africa’s first electric vehicle and ongoing work to expand incubation facilities to enable students to graduate with viable enterprises.
The Vice Chancellor emphasized that addressing youth unemployment remains a central priority, noting that innovation, entrepreneurship, and graduate training are essential to building stable societies.
He further stressed the importance of expanding graduate education. Africa currently produces a small proportion of global research output, and increasing PhD and Master’s training supported by international partnerships remains critical to accelerating knowledge production and development outcomes.
Internationalization and Shared Learning
Speaking on behalf of the University of Warwick, Professor Daniel Branch, Deputy Vice Chancellor, reflected on Warwick’s own institutional journey, noting that its growth has been driven by a strong focus on internationalization, innovation, and research. He expressed Warwick’s commitment to building productive partnerships with African universities, including Makerere, to advance joint research, training, and innovation.
Professor Branch also highlighted the importance of university-industry linkages, citing examples such as collaborations with major manufacturing firms that provide practical training opportunities and inform curriculum development.
Showcasing Research and Innovation at CEDAT
A second session of the engagement was held at the College of Engineering, Design, Art and Technology (CEDAT), where academic leaders and researchers presented ongoing work across multiple disciplines.
Presentations included:
- Development of a solar water pump through reverse engineering (Dr. Edmund Tumusiime)
- Crane Cloud, a locally developed cloud-computing platform (team from the College of Computing and Information Sciences)
- Profiling gaseous emissions associated with burnt bricks (Dr. Nathan)
- Integration of centralized grid and decentralized renewable off-grid systems: a techno-economic analysis (Dr. Abubaker Waswa)
- Innovation and digitalization pathways for affordable housing in Sub-Saharan Africa (Prof. Stephen Mukiibi)
The session was attended by CEDAT leadership, including the Principal, Prof. Moses Musinguzi, as well as deans and heads of department from engineering, built environment, and industrial and fine arts. The day’s activities were concluded with a tour of Makerere University’s Innovation Hub.
The engagement reaffirmed Makerere University’s commitment to building strong, mutually beneficial partnerships that accelerate research, strengthen graduate training, and drive innovation. As global challenges such as climate change, public health threats, and youth unemployment intensify, collaboration among universities remains essential to developing scalable, evidence-based solutions.
Through partnerships such as the one Makerere University and the University of Warwick hope to activate through a Memorandum of Understanding in the near future, Makerere continues to position itself as a leading research-intensive university dedicated to transforming society through knowledge, innovation, and global cooperation.
Caroline Kainomugisha is the Communications Officer, Advancement Office, Makerere University.
On the evening of Friday, 13th February 2026, the Scholars of Mastercard Foundation embraced the new semester with enthusiasm and celebration, showcasing their rich cultural diversity at the annual cultural dinner. This event not only fostered a sense of community but also highlighted the importance of cultural exchange and understanding among the scholars. The purpose of the cultural dinner is to foster unity in diversity within the Scholars community and to enable young people to appreciate and respect each other’s cultural differences.
The Mastercard Foundation Scholars community at Makerere University is a vibrant tapestry of countries, cultures, and backgrounds. In recognition of this richness, the Program team has proposed organising an annual cultural dinner to kick off each new semester. This event aims to achieve several important objectives:
- Promote mutual understanding and cross-cultural appreciation among Scholars.
- Celebrate and highlight the unique cultural identities within our community.
- Encourage confidence and creativity through a dynamic talent showcase.
- Foster a sense of unity and excitement as we embark on the new academic semester together.
During the event, the Scholars proudly showcased their diverse cultures through a vibrant display of traditional attire, engaging dances, delectable dishes, and meaningful expressions in their native languages. The event showcased a rich tapestry of cultures, including the Baganda from Central Uganda; the Banyankore, Bakiga, Batooro, and Banyoro from Western Uganda; the Acholi from the North; the Karamojong from the Northeast; and the Basoga and Bagisu from the Eastern region, among many other indigenous tribes in Uganda. Additionally, attendees enjoyed cultural performances from South Sudan, Rwanda, and the Democratic Republic of Congo, celebrating the unique heritage of each community.
The event also featured a vibrant showcase of cultural attire, accompanied by traditional songs and dances. Attendees enjoyed cultural dress modelling, engaging performances, art displays, and interactive quizzes, culminating in exciting prizes awarded to outstanding performers. This diverse array of activities contributed to a rich celebration of creativity and cultural exchange.
The Mastercard Foundation Scholars Program at Makerere University is committed to fostering holistic development, community building, and leadership among Scholars. At the start of each semester, the Program Team hosts a cultural dinner to reconnect the Scholars community, share key Program updates, and create an inclusive space to strengthen belonging and engagement. The cultural dinner is a critical platform for raising awareness of the need to appreciate and respect cultural diversity.
Bernard Buteera is the Principal Communications Officer for the Mastercard Foundation Scholars Program at Makerere University.
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