General
Mak Administrative Secretaries equipped with skills and knowledge
Over 40 Administrative Secretaries serving in the different Units of the University were equipped with valuable knowledge and skills on coping with the demanding nature and ever changing trends in the field of work.
During the Induction Workshop held on 5th and 6th April 2017 at School of Food Technology, Nutrition and Bio-engineering Conference Hall, participants received training focusing on the changing role of an Administrative Secretary. The participants gained multiple skills in multi-tasking and prioritization; effective communication; professional ethics; dealing with multiple bosses, difficult personalities and conditions; customer care services; records keeping and management and time management.
The participants listened to presentations on how to effectively work with others/teamwork, personal development, practical problem solving, conflict resolution, decision making as well as managing pressure and stress.
Opening the workshop, the Deputy Vice Chancellor (Finance and Administration), Prof. Barnabas Nawangwe emphasized the vital role played by Secretaries in the realization of the University Vision, Mission and Strategic Objectives. He thanked the Directorate of Human Resources for organizing the workshop and urged the Directorate to organize more of that kind for all categories of staff in the University.
According to the Director, Mrs. Mary K. Tizikara, the two days workshop focused on providing important information that would help Administrative Secretaries to align their duties and roles with the institution’s values and behavior. Mrs. Tizikara mentioned. She thanked Makerere University Appointments Board for the support rendered in the organization of the workshop.
Addressing the participants, Dr. Euzobia Baine Mugisha a Member of Makerere University Appointments Board who represented the Chairperson-Mr. Bruce B. Kabaasa said the induction workshop was the beginning of the holistic process of enhancing professionalism.
“I have listened to the participants and I am happy that this workshop has served the purpose. I encourage everyone to put into practice what you have learned. Let us try to socialize and work with everybody because you are at a work place. Avoid conflicts at work. Always remain conscious regarding your personal credibility. Credibility comes with experience and the professionalism you have on the job,” Dr. Baine Mugisha said.
Dr. Baine Mugisha, the representative of Makerere University Administrative Staff Association (MASA) in Council as well as the Appointments Board used the same occasion to appeal to Administrative Secretaries to join MASA.
In a captivating presentation titled, Dealing with Multiple Bosses, Ms Irene Tino from Uganda Management Institute informed the participants to always remember that there is no bad boss, but one could have a difficult boss. During the discussion, Ms. Tino said that Secretaries should learn how to manage, handle and balance the demands of multiple bosses. An Administrative Secretary with multiple bosses should manage time and prioritise tasks as well as sharing the list of tasks/assignments he/she is working on with the multiple bosses so as to understand his/her workload.
Focusing on Dealing with Pressure and Stress, Mrs. Tizikara said: “Pressure is something that drives you if it is not too much. If pressure is elevated and there is no time for recovery, then stress is felt. Long hours of work can affect your motivation and concentration. Once in a while, pressure is good since it can help one meet a few challenges and keeps the individual on track. Lack of pressure may lead to boredom since the job may become a routine.”
Presenting on Team Building and Management, Dr. Wilberforce Turyasingura, Dean-School of Business and Management at Uganda Management Institute said that the greatest outcomes are achieved as a result of teamwork. He said that with teamwork, individuals work together to accomplish more than what they could have done as individuals, but in an exciting, liberating, satisfying and enjoyable way. He mentioned that to build an effective team, the right people should be selected.
“Team building process involves gathering the right people and getting them to work interdependently to achieve high performance levels. If members share a common purpose and recognize that they need the efforts of everyone in the team, then it is teamwork. Working as a team comes with many benefits including: generating new ideas; providing support and help to team members; giving people a sense of belonging; helping them to learn from each other and develop, helping to achieve goals and objectives, experience and responsibility sharing, synergy development and common commitment to goals,” Dr. Turyasingura said.
He also highlighted the seven (7) steps involved in building an effective and cohesive team. These include; clarifying the team’s common goals and purposes, clarifying each person’s role in achieving the common purpose, clarifying the needs of the team’s internal and external clients, allowing conflicts to come to surface instead of stifling, working out effective ways to resolve conflicts based on the needs of the specific teams, not allowing individual interests to override those of the team and celebrating the milestones and success of the team.
Briefing participants on Customer Care and Customer Service, Mr. Ben Mugerwa from Uganda Management Institute explained that good customer service is taking that extra step to help even without being asked. It’s all about attitude and skills. He urged the participants to always communicate with professionalism, be organized, understand their role in the team and be a team player.
“The level of customer service that a customer expects will depend upon the past experiences and the type of organization they are dealing with. In the public sector, it has been difficult to implement a customer service type in organizations that are typically very process-oriented and usually in non-competitive situation!” Mr. Mugerwa stated.
He said that when the customer care is good, there will be increased satisfaction and increased use of services by the customers since the satisfied customers will tell their fellows. He added that for exceptional customer care; the staff must be professional and knowledgeable, friendly and courteous even when under pressure. He advised the Administrative Secretaries to be helpful, listen to customers, take responsibility and respond promptly to enquiries and problems.
Tipping the participants on Records Keeping and Management, Mr. Henry Akra-Uganda Management Institute informed them that record keeping is a routine activity taken in handling records while record management is the effort taken to handle records. He said that the record content, context and structure should be in order to serve as evidence, should be kept complete and every employee is responsible for managing records.
“When records are created, they have values attached to them; some are short term administrative values while others are long term physical values. Therefore, these values should be known and the retention schedule should be understood, whether to be deleted or retained.” Mr. Akra concluded.
In a one-on-one interaction with the Mak Public Relations Office team, the participants appreciated the knowledge and skills acquired. Most of them were fascinated by the general slogan "There is no bad boss, but you can meet a difficult boss." They were inspired with the experiences shared on managing a difficult boss.
Delivering the closing remarks, the Director Human Resources, Mrs. Tizikara thanked the staff in the Training and Development Division for organizing the workshop. She equally applauded the team in the Directorate of Human Resources for facilitating the different sessions of the workshop. The facilitators included: Mrs Dorothy Senoga Zake; Mr. Richard Mugisha; Mr. Lawrence Ssanyu; Ms Marvis Kansiime; Mr. Joseph Kalema; and Ms Josephine Apolot Opolot.
The training climaxed with award of certificates and a group photo.
Written by: MAK Public Relations Office
Business & Management
PIM Centre Holds 9th Steering Committee Meeting, Set to Benefit from World Bank Support
The Public Investment Management (PIM) Centre of Excellence at Makerere University today, October 10th, 2025, held its 9th Steering Committee Meeting to review progress made in the first quarter of the financial year and plan for the months ahead.
The meeting was chaired by Ms. Getrude Basiima, who represented Mr. Hannington Ashaba, Director Budget at the Ministry of Finance, Planning and Economic Development (MoFPED). Ms. Basiima commended the Centre for its continued commitment to strengthening public investment management capacity across government institutions.
In her remarks, Ms. Basiima applauded the Centre for successfully hosting the Public Investment Management Conference held in August at Makerere University. The conference attracted key policymakers, development partners, and academics who deliberated on how to enhance the efficiency, sustainability, and impact of public investments in Uganda.
She further shared exciting news that the Government of Uganda has secured funding from the World Bank to support the public investment management function. The PIM Centre, she announced, will be among the key beneficiaries of these funds — receiving support for the construction and acquisition of a permanent home to enhance its institutional sustainability and training capacity.
Reviewing the Centre’s quarterly performance, Ms. Basiima congratulated the team for successfully conducting three specialized trainings in the first quarter, reaching officials from various Ministries, Departments, and Agencies. These trainings continue to strengthen the technical competencies required for effective project preparation, appraisal, and implementation in line with Uganda’s National Development Plan.
She encouraged the Centre to integrate climate change considerations into its future training programmes, noting that sustainable public investment must now account for environmental resilience and climate adaptation.
The centre team presented the proposed structure/ organogram, the financial performance of 2024/2025, research areas for 2025/2026 and the strategic plan for 2025 – 2030.
The Steering Committee reaffirmed its commitment to supporting the PIM Centre’s vision of becoming a regional leader in building capacity for efficient, transparent, and sustainable public investment management.
A significant development unfolded at Makerere University during a strategic, hour-long meeting in the vice chancellor’s boardroom on 7th October 2025, marking a deepening bond with the University of Groningen in the Netherlands. The primary goal was to move beyond existing collaborations and formalize a new Double Doctorate (PhD) program. Prof. Sarah Saali, the Deputy Vice Chancellor for Academic Affairs, set the tone by emphasizing that institutional partnerships are crucial to Makerere University, which she proudly called the leading research and most collaborative university in the world.
The discussion promptly formed the core structure of the program: a four-year PhD (or three if the master’s was research-based), with supervision duties split 50-50% between the two institutions. A key feature is the mobility requirement, stipulating that PhD candidates would spend a total of six months in the Netherlands, potentially divided into two three-month periods. Crucially, the University of Groningen confirmed there would be no teaching requirement during this stay, allowing students full access to focus on their research. A major financial hurdle was overcome with the adoption of a fee-waiver policy; Makerere would waive tuition for incoming Groningen candidates, and Groningen would reciprocate for Makerere‘s students, significantly boosting the program’s financial viability.
However, the critical issue of the stipend remained. Dr. Anita Veltmaat explained that to meet the required living standard of approximately €1,875 per month in Groningen, the incoming candidate must secure a partial external scholarship of around €250 per month. The positive news is that if the candidate secures this minimum scholarship, the University of Groningen is prepared to top up the amount to the full living standard for the six months the student spends in the Netherlands. It was noted that this initial financial hurdle might be simplified for Makerere students, as many are already staff members receiving a salary, which could help cover the required €250.
The path forward was clear: it was to complete the agreement template guided by the setup committee from both institutions. The plan culminated in scheduling an online follow-up meeting for Tuesday, November 11th, to review the first revision of the agreement, capping a highly constructive discussion that solidified the two universities’ shared future in graduate education.
Makerere University was represented by Prof. Sarah Ssali, the Deputy Vice Chancellor in charge of Academics Affairs; Dr. Ruth Nsibirano, Head of the Department of Gender Studies; Dr. Patricia Ndugga, School of Statistics; Dr. Stella Achen and Dr. Joseph Watuleke, School of Distance and Lifelong Learning; Agatha Ainemukama, School of Engineering; Racheal Nuwagaba, School of Psychology; Awel Uwihanganye, Martine Rugamba, and Hawa Ndagire from the Advancement Office; and Muhammad Kiggundu from the Institute of Gender and Development Studies.
The University of Groningen was represented by Dr. Dinie Bouwman, Senior Policy Advisor, Internationalization and Quality Assurance; Dr. Anita Veltmaat, Faculty of Social Behavior and Social Sciences, Department of International Studies, involved in mentorship programs for women; and Dr. Alette Arendshorst, Faculty of Behavioral and Social Sciences, working on graduation/collaboration for students/staff.
Makerere University on Tuesday, 7th October 2025 hosted a delegation from Nelson Mandela University (NMU), South Africa in the Vice Chancellor’s Boardroom in a bid to strengthen academic partnerships and operationalize their existing Memorandum of Understanding (MoU).
The delegation, led by Prof. Azwinndini Muronga, Deputy Vice Chancellor: Research, Innovation and Internationalisation, NMU, aimed to turn earlier agreements into actionable collaborations and build sustainable partnerships with various colleges.
The Acting (Ag.) Deputy Vice Chancellor; Finance and Administration, Prof. Winston Tumps Ireeta, provided an overview of the institution’s structure—nine colleges, two schools, and two institutes—while acknowledging the challenges of maintaining excellence amid resource limitations and post-pandemic recovery. He emphasized that collaboration must serve the broader goal of research-driven development, calling for teamwork and resilience among African universities. “We have to work together to sustain high academic standards and contribute to the continent’s progress,” he noted.
Prof. Muronga spoke passionately about the NMU’s “African footprint agenda.” He urged both institutions to start with small, practical projects that can build confidence and momentum for larger initiatives. “We must grow partnerships within Africa first,” he stated, “before we expand globally. True collaboration begins when both sides contribute equally, share capacity, and build self-reliance.”
Prof. Muronga also expressed interest in joint research projects, doctoral supervision, and shared grant applications, noting that NMU and Makerere are strategically positioned to lead regional academic innovation.
In her remarks, Prof. Judy Peter, Senior Director in the International Office at NMU emphasized the University’s commitment to African-centered collaboration and the importance of internationalizing the curriculum and expanding research capacity.
Prof. Peter underscored the importance of student mobility, joint supervision of postgraduate students, and the recruitment of talented African scholars, noting that such exchanges enrich both institutions’ academic communities. She also emphasized the need to internationalize the curriculum, particularly through virtual learning platforms and co-teaching models, to ensure broader accessibility and shared expertise.
Contributions also came from Prof. James Wokadala, Deputy Principal, College of Business and Management Sciences (CoBAMS), further amplified the need to “start small and build on existing collaborations.” He proposed developing a clear roadmap that defines short-term goals and identifies areas for mutual growth.
From the College of Health Sciences, Dr. Richard Idro, the Deputy Principal highlighted opportunities for fellowship, training and collaboration in clinical subjects, emphasizing the need for practical exchanges that benefit students and staff alike. He also addressed logistical challenges such as transportation and coordination, urging for targeted partnerships that can yield tangible results.
The meeting reaffirmed the universities’ commitment to collaboration in areas including faculty exchange for guest lectures, seminars, and sabbaticals; joint research and grant applications for regional and international funding; co-supervision of postgraduate students; virtual classroom exchanges; curriculum internationalization and exchange of academic materials; and capacity development for academic and administrative staff.
The teams also identified “quick-win” projects that could be implemented in the short term and agreed to establish a joint implementation team to monitor progress. Further discussions will explore funding mechanisms, including the possibility of leveraging programs like Erasmus+, to support student exchange and joint research initiatives.
In his closing remarks, Prof. Muronga reaffirmed Nelson Mandela University’s commitment to ensuring that the partnership yields visible outcomes. Both universities agreed that future engagements will be structured around mutual respect, accountability, and measurable results.
The meeting concluded on a note of optimism, with both institutions expressing confidence that their partnership will not only advance academic excellence but also contribute to Africa’s broader vision of educational and research self-reliance.
The meeting was attended by several officials from Makerere including; Prof. Eric Awich Ochen-Deputy Principal, College of Humanities and Social Sciences (CHUSS), Prof. Yazidhi Bamutaze-Deputy Principal, College of Agricultural and Environmental Sciences (CAES), Prof. Godfrey Akileng-Dean School of Business, Dr. Geoffrey Nuwagaba-CoBAMS, Mr. Martine Rugamba-Ag. Chief Advancement Office, and Ms. Hawa Kajumba-Advancement Office.
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