General
Mak Administrative Secretaries equipped with skills and knowledge
Over 40 Administrative Secretaries serving in the different Units of the University were equipped with valuable knowledge and skills on coping with the demanding nature and ever changing trends in the field of work.
During the Induction Workshop held on 5th and 6th April 2017 at School of Food Technology, Nutrition and Bio-engineering Conference Hall, participants received training focusing on the changing role of an Administrative Secretary. The participants gained multiple skills in multi-tasking and prioritization; effective communication; professional ethics; dealing with multiple bosses, difficult personalities and conditions; customer care services; records keeping and management and time management.
The participants listened to presentations on how to effectively work with others/teamwork, personal development, practical problem solving, conflict resolution, decision making as well as managing pressure and stress.
Opening the workshop, the Deputy Vice Chancellor (Finance and Administration), Prof. Barnabas Nawangwe emphasized the vital role played by Secretaries in the realization of the University Vision, Mission and Strategic Objectives. He thanked the Directorate of Human Resources for organizing the workshop and urged the Directorate to organize more of that kind for all categories of staff in the University.
According to the Director, Mrs. Mary K. Tizikara, the two days workshop focused on providing important information that would help Administrative Secretaries to align their duties and roles with the institution’s values and behavior. Mrs. Tizikara mentioned. She thanked Makerere University Appointments Board for the support rendered in the organization of the workshop.
Addressing the participants, Dr. Euzobia Baine Mugisha a Member of Makerere University Appointments Board who represented the Chairperson-Mr. Bruce B. Kabaasa said the induction workshop was the beginning of the holistic process of enhancing professionalism.
“I have listened to the participants and I am happy that this workshop has served the purpose. I encourage everyone to put into practice what you have learned. Let us try to socialize and work with everybody because you are at a work place. Avoid conflicts at work. Always remain conscious regarding your personal credibility. Credibility comes with experience and the professionalism you have on the job,” Dr. Baine Mugisha said.
Dr. Baine Mugisha, the representative of Makerere University Administrative Staff Association (MASA) in Council as well as the Appointments Board used the same occasion to appeal to Administrative Secretaries to join MASA.
In a captivating presentation titled, Dealing with Multiple Bosses, Ms Irene Tino from Uganda Management Institute informed the participants to always remember that there is no bad boss, but one could have a difficult boss. During the discussion, Ms. Tino said that Secretaries should learn how to manage, handle and balance the demands of multiple bosses. An Administrative Secretary with multiple bosses should manage time and prioritise tasks as well as sharing the list of tasks/assignments he/she is working on with the multiple bosses so as to understand his/her workload.
Focusing on Dealing with Pressure and Stress, Mrs. Tizikara said: “Pressure is something that drives you if it is not too much. If pressure is elevated and there is no time for recovery, then stress is felt. Long hours of work can affect your motivation and concentration. Once in a while, pressure is good since it can help one meet a few challenges and keeps the individual on track. Lack of pressure may lead to boredom since the job may become a routine.”
Presenting on Team Building and Management, Dr. Wilberforce Turyasingura, Dean-School of Business and Management at Uganda Management Institute said that the greatest outcomes are achieved as a result of teamwork. He said that with teamwork, individuals work together to accomplish more than what they could have done as individuals, but in an exciting, liberating, satisfying and enjoyable way. He mentioned that to build an effective team, the right people should be selected.
“Team building process involves gathering the right people and getting them to work interdependently to achieve high performance levels. If members share a common purpose and recognize that they need the efforts of everyone in the team, then it is teamwork. Working as a team comes with many benefits including: generating new ideas; providing support and help to team members; giving people a sense of belonging; helping them to learn from each other and develop, helping to achieve goals and objectives, experience and responsibility sharing, synergy development and common commitment to goals,” Dr. Turyasingura said.
He also highlighted the seven (7) steps involved in building an effective and cohesive team. These include; clarifying the team’s common goals and purposes, clarifying each person’s role in achieving the common purpose, clarifying the needs of the team’s internal and external clients, allowing conflicts to come to surface instead of stifling, working out effective ways to resolve conflicts based on the needs of the specific teams, not allowing individual interests to override those of the team and celebrating the milestones and success of the team.
Briefing participants on Customer Care and Customer Service, Mr. Ben Mugerwa from Uganda Management Institute explained that good customer service is taking that extra step to help even without being asked. It’s all about attitude and skills. He urged the participants to always communicate with professionalism, be organized, understand their role in the team and be a team player.
“The level of customer service that a customer expects will depend upon the past experiences and the type of organization they are dealing with. In the public sector, it has been difficult to implement a customer service type in organizations that are typically very process-oriented and usually in non-competitive situation!” Mr. Mugerwa stated.
He said that when the customer care is good, there will be increased satisfaction and increased use of services by the customers since the satisfied customers will tell their fellows. He added that for exceptional customer care; the staff must be professional and knowledgeable, friendly and courteous even when under pressure. He advised the Administrative Secretaries to be helpful, listen to customers, take responsibility and respond promptly to enquiries and problems.
Tipping the participants on Records Keeping and Management, Mr. Henry Akra-Uganda Management Institute informed them that record keeping is a routine activity taken in handling records while record management is the effort taken to handle records. He said that the record content, context and structure should be in order to serve as evidence, should be kept complete and every employee is responsible for managing records.
“When records are created, they have values attached to them; some are short term administrative values while others are long term physical values. Therefore, these values should be known and the retention schedule should be understood, whether to be deleted or retained.” Mr. Akra concluded.
In a one-on-one interaction with the Mak Public Relations Office team, the participants appreciated the knowledge and skills acquired. Most of them were fascinated by the general slogan "There is no bad boss, but you can meet a difficult boss." They were inspired with the experiences shared on managing a difficult boss.
Delivering the closing remarks, the Director Human Resources, Mrs. Tizikara thanked the staff in the Training and Development Division for organizing the workshop. She equally applauded the team in the Directorate of Human Resources for facilitating the different sessions of the workshop. The facilitators included: Mrs Dorothy Senoga Zake; Mr. Richard Mugisha; Mr. Lawrence Ssanyu; Ms Marvis Kansiime; Mr. Joseph Kalema; and Ms Josephine Apolot Opolot.
The training climaxed with award of certificates and a group photo.
Written by: MAK Public Relations Office
General
Makerere Marks 2026 International Day of Persons with Disability – Lord Mayor Balimwezo Delivers Keynote
Makerere University celebrated the 2026 International Day of Persons with Disability, with a message mobilising stakeholders to transition from policy formulation to implementation under the theme, “From Legislation to Action: Strengthening Disability Inclusion through Effective Policy Implementation in Higher Education.”
Held on November 05 2026 at Makerere University – Main Hall, the event evaluated current legal frameworks on inclusivity, identified persistent enforcement gaps, and accelerated concrete measures that can safeguard the rights and accessibility of persons with disability across Uganda.
Dr. Winifred Kabumbuli the Dean of Students at Makerere University explained the reason for the event is to create increased awareness about the rights and needs of both students and staff with disabilities on campus.
She expressed that Makerere is intentional and decisive to the implementation of inclusive policies and practices.
“We have established a disability support center. This is a one-stop center for resources and services for both students and staff with disabilities, equipped with state-of-the-art assistive devices, to assist our students and staff with disability to integrate ably into the academic and social environment.”
She also noted that the University has provided caretakers, helpers, and sign language interpreters to students with disability. These are paid a salary, accommodated, and fed, and as well access university health services.
This shows effort that Makerere University is building for all abilities.
Lord Mayor Balimwezo’s Keynote Address
Delivering the keynote, His Worship Eng. Hon. Ronald Nsubuga Balimwezo, the Lord Mayor for Kampala Capital City Authority started with a personal encounter of an accident that left him disabled. He appealed to fellow persons with disability, particularly the young people gathered at the event, to never consider themselves a burden to society. He added, “you are not a charity case. You are not less valuable because of your physical appearance. You are leaders, engineers, teachers, doctors, lawyers, entrepreneurs, artists, and public servants in the making.”
He encouraged them never to allow circumstances of birth or challenges encountered during life to determine the boundaries of their dreams. Confessing from his own situation he has had the privilege of standing on different platforms in Uganda and beyond, and his message has consistently been that persons with disability are equal, and capable of contributing to society.
To the University, Lord Mayor advised that every new building should be designed with universal accessibility in mind from the initial architectural drawings. He insisted that accessibility should never be an afterthought, requiring expensive modification.
Eng. Hon. Balimwezo encouraged management to continue strengthening partnership with development organisations and institutions committed to inclusive education. He commended partners like UNESCO, MasterCard Foundation and other partners and sincerely appreciated their contribution towards advancing inclusive education and expanding opportunities for young people with disabilities.
The Lord Mayor concluded by applauding all those that have benefited a person with a disability for he believes legacy is not how much money you have but rather how many lives you have changed. He made a call to action to each and everyone to make sure that we leave a legacy.
Chairperson of Makerere University Council represented by Rt. Hon. Daniel Fred Kidega, observed that the commemoration of this day by all persons present resonates well with Makerere’s enduring motto, ‘We build for the future.’
Building for the future means creating an inclusive university where everyone, regardless of disability, has equal opportunity to access education, participate and realise their full potential. He said we cannot genuinely claim to build for the future if members of our university community continue to encounter barriers to their full participation and learning ability.
He shared that as a globally recognised institution, Makerere will remain aligned with international commitments, particularly the UN Sustainable Development Goals, especially SDG 4 which emphasises quality of education, SDG 10 which emphasises reduction in inequalities and SDG 16 inclusive and accountability institutions.
Hon. Kidega, appreciated university management for its continued support and the commitment to advancing disability inclusion at this great University.
Checking National Progress with Inclusion
Prof. Zahara Nampewo, Deputy Dean School of Law moderated discussions on the theme. She highlighted Uganda’s efforts in legislating for persons with Disability, she said in 2008, we took a step by ratifying the UN Convention on Persons with Disabilities. That was 18 years ago. And Uganda had also earlier, two years before in 2006, enacted a law, a statute on persons with disabilities. That says a lot about us as a country, that we are committed to inclusion.
Hon. Laura Kanushu, a legislator, representing persons with disabilities in the parliament of Uganda commented that as a country, if we were to rate where we are in terms of inclusion of persons with disability, we might be at 15%, and that’s because we have not fully implemented those laws and policies.
She held tight on this opinion saying Uganda is one of those countries that is very quick to ratify international treaties and later domesticate them. Hon. Kanushu clarified that domestication requires, domesticating in the laws, domestication in terms of policies and also representation at all levels. “However, as a country, we do ratify very fast, but we never plan for implementation.”
Choose and Spread Inclusion not Sympathy
Mr. Daniel Elaju, a master’s student, shared his perspective on what true inclusion requires, emphasising that the foundation of progress lies in shared experience. He stated that, “lessons come from living with a disability, but not just living with people with disability. Because once you live with a disability, even when you are not disabled, you can be able to understand what state of life we people with disability are in.”
Daniel challenged the audience to look beyond the basics of entry because access alone is not enough they are also looking at participation. He said, “you have given me access, am I able to participate?” He questioned the adequacy of current support, asking, “Even when you have given me access to participate, is there reasonable accommodation for me to do whatever I have been given as a role.
In agreement, Ryan Hopper, Head of Physiotherapy at Hope Speaks, said when it comes to disability inclusion, especially in higher education, it is more than just putting a ramp here and making a change there. It’s more than that. It’s a change in mindset that starts with everyone.”
“So instead of being reactive to these students that are coming in and they have a disability that is calling for extra support, let us become proactive.” For someone with a disability is still deserving of love and still a human being that needs to be cared for.
Hon. Shakirah Akello, the Minister of Students with Disabilities in the Student Guild alluded to a story of the late Mr. Kapere to challenge the audience’s perception of disability and inclusion. She said, “recently, we lost a prominent comedian, Mr. Kapere.”
Kapere (real name Yokana Mbuuse) was a prominent Ugandan Comedian and Actor, born with distinctive facial features and a hearing impairment.
Hon. Akello highlighted his ability to live a full, integrated life, stating, “this gentleman got married,” and adding that he was “able to be so friendly, social, and interacted with lots of people.”
She concluded the story by emphasising his legacy: “Late Kapere was a man that was known, married with three children, and yet he had disability.” This served as a prompt for the audience to consider the broader question, “do you think without us including and supporting persons with disabilities, there can be development?” The question remains.
Makerere’s Commitment to Creating a Safer Environment for Persons with Disability
The Acting Vice Chancellor, Prof. Sarah Ssali revealed this day provides an opportunity not only to celebrate the achievements and contributions of persons with disability, but also to reflect on institutional responsibilities.
She shared a commitment on behalf of University management to support the shift from sympathy to structured transformation, and from charity to active agents in the life of persons with Disability. Dissecting the theme, Prof. Ssali encouraged us all to move beyond the mere existence of policies and legislation and demonstrate action that transforms the experiences of persons with disabilities at Makerere University, and beyond, as we have heard from the panel discussions.
Prof. Ssali concretised the Vice Chancellor’s message by highlighting that the call to make institutions and systems to work is not a call for persons with disabilities. It is a call for all of us. “As a University we reflect inclusion in the way, we teach, in the way we learn, conduct research, provide services, allocate resources, and govern the university.”
“Makerere University , remains dedicated to building an institution where excellence and inclusion reinforce each other on campus and also ensuring whatever – positive has happened in Makerere University happens in the world outside for inclusive settings,” Vice Chancellor pledged.
The commemoration ended with awards to stakeholders who have sacrificed to make a contribution to the welcome stay for persons with Disability at Makerere University and beyond.
General
Institutionalizing ORCID at Makerere University: Strengthening Researcher Identification, Visibility and Research Output Tracking
The Unit-Based ORCID Sensitization and System Capture of Researcher Identification Workshop was held on Tuesday, 3 November 2026, commencing at 9:00 a.m. at the Telepresence Centre, Senate Building, Makerere University. The workshop was facilitated by the Research and Education Network for Uganda (RENU).
The workshop was opened by Prof. Robert Wamala – Director of the Directorate of Research, Innovations and Partnerships (DRIP). In his remarks, Prof. Wamala emphasised the importance of ORCID in strengthening researcher identification, improving the visibility and discoverability of Makerere University‘s research outputs, and ensuring accurate attribution of scholarly contributions.
Prof. Wamala highlighted the need to move beyond individual ORCID registration towards systematic institutional adoption, including the accurate capture and validation of researchers’ ORCID identifiers in relevant University information systems. He underscored the importance of coordinated implementation at unit level, recognising the critical roles of College Librarians, Library staff and the Directorate of Graduate Training in supporting ORCID adoption among academic staff, researchers and graduate students.
Prof. Wamala appreciated RENU for facilitating the engagement and encouraged participants to translate the knowledge gained into practical action within their respective units. The workshop marked an important step in Makerere University‘s efforts to strengthen researcher identification, improve research visibility and enhance the institutional management and tracking of scholarly outputs.
The opening session also featured remarks from the University Librarian Prof. Ruth Nalumaga and Dr. Cyprian Misinde, the Director of Quality Assurance, who underscored the importance of ORCID in strengthening research visibility, scholarly communication and institutional research information management. Their contributions highlighted the need for collaboration across the Library, Quality Assurance, Graduate Training and DRIP to support effective ORCID adoption and integration into University processes.
The workshop provided an opportunity to sensitise participants on ORCID and strengthen their capacity to support its adoption and system capture within their respective units. The participation of College Librarians, Library staff and the Directorate of Graduate Training was particularly strategic in supporting researchers and graduate students to establish and maintain their ORCID profiles.
The workshop was attended by College Librarians and Library Staff; Representatives from the Directorate of Graduate Training; Directorate of Quality Assurance and the Directorate of Research, Innovations and Partnerships. Their participation was intended to strengthen awareness, institutional coordination and practical support for ORCID adoption across the University.
The engagement, marked a collaborative step towards institutionalizing ORCID at Makerere University and strengthening the University’s capacity to identify, track and showcase its research contributions globally.
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