General
Mak Administrative Secretaries equipped with skills and knowledge
Over 40 Administrative Secretaries serving in the different Units of the University were equipped with valuable knowledge and skills on coping with the demanding nature and ever changing trends in the field of work.
During the Induction Workshop held on 5th and 6th April 2017 at School of Food Technology, Nutrition and Bio-engineering Conference Hall, participants received training focusing on the changing role of an Administrative Secretary. The participants gained multiple skills in multi-tasking and prioritization; effective communication; professional ethics; dealing with multiple bosses, difficult personalities and conditions; customer care services; records keeping and management and time management.
The participants listened to presentations on how to effectively work with others/teamwork, personal development, practical problem solving, conflict resolution, decision making as well as managing pressure and stress.
Opening the workshop, the Deputy Vice Chancellor (Finance and Administration), Prof. Barnabas Nawangwe emphasized the vital role played by Secretaries in the realization of the University Vision, Mission and Strategic Objectives. He thanked the Directorate of Human Resources for organizing the workshop and urged the Directorate to organize more of that kind for all categories of staff in the University.
According to the Director, Mrs. Mary K. Tizikara, the two days workshop focused on providing important information that would help Administrative Secretaries to align their duties and roles with the institution’s values and behavior. Mrs. Tizikara mentioned. She thanked Makerere University Appointments Board for the support rendered in the organization of the workshop.
Addressing the participants, Dr. Euzobia Baine Mugisha a Member of Makerere University Appointments Board who represented the Chairperson-Mr. Bruce B. Kabaasa said the induction workshop was the beginning of the holistic process of enhancing professionalism.
“I have listened to the participants and I am happy that this workshop has served the purpose. I encourage everyone to put into practice what you have learned. Let us try to socialize and work with everybody because you are at a work place. Avoid conflicts at work. Always remain conscious regarding your personal credibility. Credibility comes with experience and the professionalism you have on the job,” Dr. Baine Mugisha said.
Dr. Baine Mugisha, the representative of Makerere University Administrative Staff Association (MASA) in Council as well as the Appointments Board used the same occasion to appeal to Administrative Secretaries to join MASA.
In a captivating presentation titled, Dealing with Multiple Bosses, Ms Irene Tino from Uganda Management Institute informed the participants to always remember that there is no bad boss, but one could have a difficult boss. During the discussion, Ms. Tino said that Secretaries should learn how to manage, handle and balance the demands of multiple bosses. An Administrative Secretary with multiple bosses should manage time and prioritise tasks as well as sharing the list of tasks/assignments he/she is working on with the multiple bosses so as to understand his/her workload.
Focusing on Dealing with Pressure and Stress, Mrs. Tizikara said: “Pressure is something that drives you if it is not too much. If pressure is elevated and there is no time for recovery, then stress is felt. Long hours of work can affect your motivation and concentration. Once in a while, pressure is good since it can help one meet a few challenges and keeps the individual on track. Lack of pressure may lead to boredom since the job may become a routine.”
Presenting on Team Building and Management, Dr. Wilberforce Turyasingura, Dean-School of Business and Management at Uganda Management Institute said that the greatest outcomes are achieved as a result of teamwork. He said that with teamwork, individuals work together to accomplish more than what they could have done as individuals, but in an exciting, liberating, satisfying and enjoyable way. He mentioned that to build an effective team, the right people should be selected.
“Team building process involves gathering the right people and getting them to work interdependently to achieve high performance levels. If members share a common purpose and recognize that they need the efforts of everyone in the team, then it is teamwork. Working as a team comes with many benefits including: generating new ideas; providing support and help to team members; giving people a sense of belonging; helping them to learn from each other and develop, helping to achieve goals and objectives, experience and responsibility sharing, synergy development and common commitment to goals,” Dr. Turyasingura said.
He also highlighted the seven (7) steps involved in building an effective and cohesive team. These include; clarifying the team’s common goals and purposes, clarifying each person’s role in achieving the common purpose, clarifying the needs of the team’s internal and external clients, allowing conflicts to come to surface instead of stifling, working out effective ways to resolve conflicts based on the needs of the specific teams, not allowing individual interests to override those of the team and celebrating the milestones and success of the team.
Briefing participants on Customer Care and Customer Service, Mr. Ben Mugerwa from Uganda Management Institute explained that good customer service is taking that extra step to help even without being asked. It’s all about attitude and skills. He urged the participants to always communicate with professionalism, be organized, understand their role in the team and be a team player.
“The level of customer service that a customer expects will depend upon the past experiences and the type of organization they are dealing with. In the public sector, it has been difficult to implement a customer service type in organizations that are typically very process-oriented and usually in non-competitive situation!” Mr. Mugerwa stated.
He said that when the customer care is good, there will be increased satisfaction and increased use of services by the customers since the satisfied customers will tell their fellows. He added that for exceptional customer care; the staff must be professional and knowledgeable, friendly and courteous even when under pressure. He advised the Administrative Secretaries to be helpful, listen to customers, take responsibility and respond promptly to enquiries and problems.
Tipping the participants on Records Keeping and Management, Mr. Henry Akra-Uganda Management Institute informed them that record keeping is a routine activity taken in handling records while record management is the effort taken to handle records. He said that the record content, context and structure should be in order to serve as evidence, should be kept complete and every employee is responsible for managing records.
“When records are created, they have values attached to them; some are short term administrative values while others are long term physical values. Therefore, these values should be known and the retention schedule should be understood, whether to be deleted or retained.” Mr. Akra concluded.
In a one-on-one interaction with the Mak Public Relations Office team, the participants appreciated the knowledge and skills acquired. Most of them were fascinated by the general slogan "There is no bad boss, but you can meet a difficult boss." They were inspired with the experiences shared on managing a difficult boss.
Delivering the closing remarks, the Director Human Resources, Mrs. Tizikara thanked the staff in the Training and Development Division for organizing the workshop. She equally applauded the team in the Directorate of Human Resources for facilitating the different sessions of the workshop. The facilitators included: Mrs Dorothy Senoga Zake; Mr. Richard Mugisha; Mr. Lawrence Ssanyu; Ms Marvis Kansiime; Mr. Joseph Kalema; and Ms Josephine Apolot Opolot.
The training climaxed with award of certificates and a group photo.
Written by: MAK Public Relations Office
The Makerere University School of Public Health (MakSPH) has honored Ms. Gladys Khamili for her 12 years of service as Registrar, as she transitions to a senior role in the Senate Division of Makerere University.
During the School’s 239th Management Meeting, colleagues recognized her contribution to academic administration and formally handed over the office.
Ms. Khamili assumes the role of Deputy Academic Registrar in charge of the Senate Division, where she will oversee academic standards, policy, and governance at the University. She replaces Mrs. Patience Rubabinda Mushengyezi, who officially retires after 26 years of dedicated service.
At the ceremony, Dr. Rhoda Wanyenze, Professor and Dean, together with members of MakSPH management, presented Ms. Khamili with a plaque in recognition of her service, noting that she “served the School of Public Health with distinction, demonstrating exceptional dedication, professionalism, and commitment to excellence,” and that her contribution strengthened academic administration at the School.
Dr. Wanyenze described Ms. Khamili as a steady and dependable presence. “She’s been with us and supported us in many ways. We thought we should meet here together to see her off. And I wish her the very best… we shall continue to work with her. She will continue to serve us in a different capacity,” she said.
Ms. Khamili joined the School of Public Health on March 15, 2012, from the College of Computing and Information Sciences, where she served as an Assistant Registrar.
Over the years, she has been central to the School’s academic operations—coordinating student admissions, managing records, overseeing examinations, and serving as secretariat to key governance structures, including the Academic Board, Examinations and Results Committee, and Appointments and Promotions Committee. Her role also involved handling student matters and ensuring compliance with University policies and Senate decisions.
Reflecting on her tenure, Ms. Khamili pointed to improvements in registration systems, records management, and examination processes. “In my tenure, I have had some achievements that have improved efficiency in the students’ registration processes and strengthened records management and data accuracy… and coordinated successful university graduation ceremonies,” she said.
She also highlighted areas for further strengthening, including improving documentation and follow-up of pending tasks, enhancing coordination across departments, and decentralising selected services, including transcript issuance.
The handover process was overseen by Internal Auditor Amos Dembe, who emphasized the importance of continuity in such a critical office. “The office of the registrar is very sensitive… It is at the core of what we do and what we stand for as a school. It calls for integrity and professionalism,” he said, adding that Ms. Khamili’s handover report provides “a strong body of knowledge for Ms. Annet Khabuya to build on and to hit the ground running.”
Mr. Dembe also commended Ms. Khamili’s professional and ethical record. “We have not had student issues of marks, money, or related concerns as a School… Thank you for making my work easier. That is not always the case. Some people make it hard for us, but this has not been the case here,” he noted.
Colleagues described her as thorough and dependable in a role that often operates behind the scenes. Dr. Joan Mutyoba, Head of the Department of Epidemiology and Biostatistics, said the incoming Registrar would be stepping into a demanding position. “The shoes you are stepping into are really big. I have seen her work… She is extremely professional, one of the most professional people I have worked with. She takes her work very seriously and goes beyond the line,” she said.
In her farewell remarks, Ms. Khamili spoke candidly about her experience at the School. “My work has been with everybody… everything here is different—the people, the work culture—it has been very, very worthwhile,” she said, thanking colleagues for their support.
“If I had a choice, I would stay… but I don’t have that choice. Thank you so much for the support and for the love,” she added, acknowledging the demands of her role. “In my line of work, like in any space where you work with people, you certainly step on some toes… I ask that you find it in your heart to forgive and forget where necessary.”
The meeting also marked the official handover to Ms. Annet Khabuya, who takes over as Registrar. She commended the School’s approach to transition and organization.
“I have seen the systems, I have seen the organization, and I can confidently say there is continuity. I look forward to building on this work and working with all of you,” she said.
Ms. Khabuya joins MakSPH from the Examinations and Transcripts Division of the Senate and brings experience from the College of Natural Sciences and the School of Statistics and Planning.
Ms. Khamili’s transition marks a shift from School-level administration to University-wide academic governance, extending her impact beyond MakSPH to the broader Makerere system.
General
Makerere’s CHUSS Embraces Digital Future as RIMS Training Sparks Push for Faster Graduate Completion
By Moses Lutaaya
KAMPALA, April 17, 2026 — The College of Humanities and Social Sciences (CHUSS) at Makerere University has taken a decisive step toward strengthening graduate training and accountability following a comprehensive hands-on Research Information Management System (RIMS) training by a team from the Directorate of Graduate Training (DGT) and Directorate for ICT Support (DICTS) held yesterday, April 16, in the CHUSS Smart Room.
Opening the session, the Director of Graduate Training, Prof. Julius Kikooma, underscored CHUSS’s central role in producing graduate students and contributing to Uganda’s development agenda. He cautioned that the college’s leading position could easily be overtaken if vigilance wanes.
“I’m glad we are back here to focus on something that can propel CHUSS to its rightful position,” Prof. Kikooma said. “Your contribution to graduate student production is highly envied across the university, but if you sleep even briefly, that position can be taken.”
He emphasized that beyond competition, the real goal is national transformation. According to Prof. Kikooma, increased graduate output directly supports Uganda’s Fourth National Development Plan (NDP IV), which prioritizes building relevant human capital.
“More than ever before, the country needs human resources from the humanities and social sciences,” he noted.
Prof. Kikooma explained that the RIMS platform builds on CHUSS’ pioneering cohort-based PhD model by introducing a digital solution to track student progress, enhance supervision, and improve completion rates. The system, developed in collaboration with the Directorate for ICT Support, allows both supervisors and students to log and monitor academic activities in real time.
“This is not optional,” he stressed. “By the end of this month, we must report on who is using the system. It is a strategic priority of the University Council.”
Welcoming participants, the Deputy Principal of CHUSS, Assoc. Prof. Eric Awich Ochen, described the training as timely and necessary in a rapidly digitizing academic environment.
“Makerere today is very different from the Makerere of 15 or 20 years ago,” he said. “We are moving from an analogue past to a digital future.”
He noted that while the college has improved its graduate output in recent years, gaps in tracking student progress remain a concern.
“We celebrate the numbers we graduate, but we may still have many students in the pipeline whom we cannot fully account for,” he said. “This system will help us track supervision and improve accountability.”
The training drew participation from the CHUSS Principal and Deputy Principal, senior lecturers, lecturers, and registrars from the School of Psychology, School of Social Sciences, School of Liberal and Performing Arts, and the School of Languages, Literature and Communication.
In an interview after the session, Dr. Jim Spire Ssentongo offered a more reflective perspective, welcoming RIMS as a timely innovation while highlighting key realities in graduate training.
“I think RIMS is a good idea with strong potential,” he said, noting that the system could help address long-standing supervision gaps by ensuring that interactions between students and supervisors are tracked and visible.
However, he pointed out that delays in graduate completion are not solely the fault of supervisors. According to him, student-related factors—particularly lack of consistency and self-discipline during the research phase—play a significant role.
“At the coursework level, students are guided by timetables and structured assessments, which keeps them active,” he explained. “But once they transition to research, much depends on their own discipline. Some students simply become unresponsive.”
Dr. Ssentongo observed that RIMS could help counter this by introducing a level of accountability on both sides. If properly used, the platform would enable students to track feedback from supervisors while also making it clear when they themselves have delayed progress.
He also noted that the system’s monitoring aspect could encourage improved completion rates, as both supervisors and students become more conscious of timelines and expectations.
At the same time, he cautioned that implementation would be key. He explained that while systems that enhance accountability are beneficial, they must be introduced in a way that supports rather than intimidates users.
“There is an element of monitoring, which is good,” he said, “but it should be balanced so that it does not create an environment where people feel over-policed.”
Dr. Ssentongo further emphasized that RIMS should be seen as part of a broader strategy to strengthen research culture at the university. Beyond improving completion rates, he said, there is need to encourage publication, collaboration between students and supervisors, and greater visibility of research outputs.
“If it is implemented well and supported by other initiatives, it can contribute not just to completion, but also to improving research productivity and impact,” he added.
The RIMS training marks a significant step in Makerere University’s efforts to modernize graduate education, improve accountability, and align academic output with national development priorities.
-
Law5 days agoPre-Entry Examination for Admission to the Bachelor of Laws for 2026/2027 AY
-
Health5 days agoCourse Announcement: Certificate in Water, Sanitation and Hygiene (CWASH) – 2026
-
General1 week agoCall for Participants: 2026 Hainan International Youth Cultural Exchange Program
-
General2 weeks agoNew Classroom Block brings Relief to Bwera Primary School
-
General1 day agoApplications for Admission to Undergraduate Programmes 2026/27