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Mak Administrative Secretaries equipped with skills and knowledge

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Over 40 Administrative Secretaries serving in the different Units of the University were equipped with valuable knowledge and skills on coping with the demanding nature and ever changing trends in the field of work.

During the Induction Workshop held on 5th and 6th April 2017 at School of Food Technology, Nutrition and Bio-engineering Conference Hall, participants received training focusing on the changing role of an Administrative Secretary. The participants gained multiple skills in multi-tasking and prioritization; effective communication; professional ethics; dealing with multiple bosses, difficult personalities and conditions; customer care services; records keeping and management and time management.

The participants listened to presentations on how to effectively work with others/teamwork, personal development, practical problem solving, conflict resolution, decision making as well as managing pressure and stress.Dr. Wilberforce Turyasingura presenting on  the topic of Team Building and Management,

Opening the workshop, the Deputy Vice Chancellor (Finance and Administration), Prof. Barnabas Nawangwe emphasized the vital role played by Secretaries in the realization of the University Vision, Mission and Strategic Objectives. He thanked the Directorate of Human Resources for organizing the workshop and urged the Directorate to organize more of that kind for all categories of staff in the University.

According to the Director, Mrs. Mary K. Tizikara, the two days workshop focused on providing important information that would help Administrative Secretaries to align their duties and roles with the institution’s values and behavior. Mrs. Tizikara mentioned. She thanked Makerere University Appointments Board for the support rendered in the organization of the workshop.Ms Naome Namuganga Namulasa contributes to one of the sessions.

Addressing the participants, Dr. Euzobia Baine Mugisha a Member of Makerere University Appointments Board who represented the Chairperson-Mr. Bruce B. Kabaasa said the induction workshop was the beginning of the holistic process of enhancing professionalism.

“I have listened to the participants and I am happy that this workshop has served the purpose. I encourage everyone to put into practice what you have learned. Let us try to socialize and work with everybody because you are at a work place. Avoid conflicts at work. Always remain conscious regarding your personal credibility. Credibility comes with experience and the professionalism you have on the job,” Dr. Baine Mugisha said.

Dr. Baine Mugisha, the representative of Makerere University Administrative Staff Association (MASA) in Council as well as the Appointments Board used the same occasion to appeal to Administrative Secretaries to join MASA.Mr. Henry Akra presenting about records keeping and management.

In a captivating presentation titled, Dealing with Multiple Bosses, Ms Irene Tino from Uganda Management Institute informed the participants to always remember that there is no bad boss, but one could have a difficult boss. During the discussion, Ms. Tino said that Secretaries should learn how to manage, handle and balance the demands of multiple bosses. An Administrative Secretary with multiple bosses should manage time and prioritise tasks as well as sharing the list of tasks/assignments he/she is working on with the multiple bosses so as to understand his/her workload.

Focusing on Dealing with Pressure and Stress, Mrs. Tizikara said: “Pressure is something that drives you if it is not too much. If pressure is elevated and there is no time for recovery, then stress is felt. Long hours of work can affect your motivation and concentration. Once in a while, pressure is good since it can help one meet a few challenges and keeps the individual on track. Lack of pressure may lead to boredom since the job may become a routine.”

Presenting on Team Building and Management, Dr. Wilberforce Turyasingura, Dean-School of Business and Management at Uganda Management Institute said that the greatest outcomes are achieved as a result of teamwork. He said that with teamwork, individuals work together to accomplish more than what they could have done as individuals, but in an exciting, liberating, satisfying and enjoyable way. He mentioned that to build an effective team, the right people should be selected.Ms Olive Mbabazi, one of the new appointees sharing her learning experience at the closure of the workshop.

“Team building process involves gathering the right people and getting them to work interdependently to achieve high performance levels. If members share a common purpose and recognize that they need the efforts of everyone in the team, then it is teamwork. Working as a team comes with many benefits including: generating new ideas; providing support and help to team members; giving people a sense of belonging; helping them to learn from each other and develop, helping to achieve goals and objectives, experience and responsibility sharing, synergy development and common commitment to goals,” Dr. Turyasingura said.

He also highlighted the seven (7) steps involved in building an effective and cohesive team. These include; clarifying the team’s common goals and purposes, clarifying each person’s role in achieving the common purpose, clarifying the needs of the team’s internal and external clients, allowing conflicts to come to surface instead of stifling, working out effective ways to resolve conflicts based on the needs of the specific teams, not allowing individual interests to override those of the team and celebrating the milestones and success of the team.Ms Joyce Nalwanga(R) receiving a certificate from Dr. Euzobia Baine Mugisha (L)

Briefing participants on Customer Care and Customer Service, Mr. Ben Mugerwa from Uganda Management Institute explained that good customer service is taking that extra step to help even without being asked. It’s all about attitude and skills. He urged the participants to always communicate with professionalism, be organized, understand their role in the team and be a team player.

 “The level of customer service that a customer expects will depend upon the past experiences and the type of organization they are dealing with. In the public sector, it has been difficult to implement a customer service type in organizations that are typically very process-oriented and usually in non-competitive situation!” Mr. Mugerwa stated.

He said that when the customer care is good, there will be increased satisfaction and increased use of services by the customers since the satisfied customers will tell their fellows. He added that for exceptional customer care; the staff must be professional and knowledgeable, friendly and courteous even when under pressure. He advised the Administrative Secretaries to be helpful, listen to customers, take responsibility and respond promptly to enquiries and problems.

Tipping the participants on Records Keeping and Management, Mr. Henry Akra-Uganda Management Institute informed them that record keeping is a routine activity taken in handling records while record management is the effort taken to handle records. He said that the record content, context and structure should be in order to serve as evidence, should be kept complete and every employee is responsible for managing records.

“When records are created, they have values attached to them; some are short term administrative values while others are long term physical values. Therefore, these values should be known and the retention schedule should be understood, whether to be deleted or retained.” Mr. Akra concluded.Participants pose for a group photo at the end of the workshop.

In a one-on-one interaction with the Mak Public Relations Office team, the participants appreciated the knowledge and skills acquired. Most of them were fascinated by the general slogan "There is no bad boss, but you can meet a difficult boss." They were inspired with the experiences shared on managing a difficult boss.

Delivering the closing remarks, the Director Human Resources, Mrs. Tizikara thanked the staff in the Training and Development Division for organizing the workshop. She equally applauded the team in the Directorate of Human Resources for facilitating the different sessions of the workshop. The facilitators included: Mrs Dorothy Senoga Zake; Mr. Richard Mugisha; Mr. Lawrence Ssanyu; Ms Marvis Kansiime; Mr. Joseph Kalema; and Ms Josephine Apolot Opolot.

The training climaxed with award of certificates and a group photo.

Written by: MAK Public Relations Office

Elias Tuhereze

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Leading with Purpose: Guild President Ssentamu Churchill James Reflects on His Term

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H.E. Uhuru Kenyatta (2nd Right) poses for a group photo during the courtesy call on the Vice Chancellor with Left to Right: Prof. Barnabas Nawangwe, Ms. Sarah Kagingo and Guild President-H.E. Churchill James Ssentamu. Second Annual Guild Leaders’ Summit, organized by the Guild Presidents Leadership Academy, keynote address by Former President of Kenya, H.E. Uhuru Kenyatta, 24th April 2025, Main Building, Makerere University, Kampala Uganda.

By Betty Kyakuwa and Carol Kasujja

In this exclusive quick chat, we spoke to the 91st Guild President, Ssentamu Churchill James, a third-year student pursuing a Bachelor of Social Sciences. He shares insights into his leadership journey, key achievements, challenges, and his vision for the student community.

What inspired you to run for Guild President?

My background and personal leadership journey played a big role. Growing up, I saw my father and uncle actively involved in politics, which shaped my interest in leadership.

I also held leadership roles in high school—serving as Sports Minister at O-Level and later as Head Prefect at St. Juliana High School, Gayaza, during my A-Level. These experiences built my confidence and passion for representing others.

Ssentamu Churchill James and Kadondi Gracious inaugurated as the 91st Guild President and Vice President, 21st March 2025, Main Hall, Main Administration Building, Makerere University, Kampala Uganda, East Africa.
Prof. Buyinza Mukadasi with the H.E. Ssentamu, H.E. Kadondi, Dr. Winifred Kabumbuli and family members of the Guild Leadership.

Seeing former Guild President Vincent Lubega Nsamba win also motivated me. We come from the same high school, and I succeeded him as Head Prefect. That gave me the belief that I, too, could lead at that level.

What was your vision when you assumed office, and how much of it did you achieve?

My vision was to amplify students’ voices and ensure their needs were prioritized. While it wasn’t easy due to bureaucracy, we made progress.

We improved students’ social welfare by engaging management, which led to greater flexibility in organizing events like the Bazaar and Freshers’ Ball. We also addressed the issue of missing marks. Previously, it could take semesters to resolve, but now, through the Office of the Academic Registrar, such issues can be handled much faster.

What is your biggest achievement?

One of the biggest milestones was allowing students to sit for examinations after paying at least 60% of tuition. This has reduced the number of students dropping out due to financial constraints.

Left to Right: MD and CEO NEC-Lt. Gen. James Mugira conducts a symbolic handover of keys to the Vice Chancellor-Prof. Barnabas Nawangwe as 91st Guild President-H.E. Ssentamu Churchill James, Principal CEES and Ag. DVCFA-Prof. Anthony Muwagga Mugagga, Deputy University Secretary-Mr. Simon Kizito and Deputy Dean of Students-Dr. Rodney Rugyema witness on 25th July 2025. The National Enterprise Corporation (NEC) hands over fully refurbished Mary Stuart Hall. The renovation, which cost UGX 10.5 billion, began on 26th July 2024 and was completed exactly a year later, on 25th July 2025. Makerere University, Kampala Uganda, East Africa.
Left to Right: MD and CEO NEC-Lt. Gen. James Mugira conducts a symbolic handover of keys to the Vice Chancellor-Prof. Barnabas Nawangwe as 91st Guild President-H.E. Ssentamu Churchill James, Principal CEES and Ag. DVCFA-Prof. Anthony Muwagga Mugagga, Deputy University Secretary-Mr. Simon Kizito and Deputy Dean of Students-Dr. Rodney Rugyema witness on 25th July 2025.

We also saw the lifting of the ban on social events, which has gradually revived campus life. Additionally, leadership roles such as ministers and Guild Representative Councillors (GRCs) have become more functional, with clearer responsibilities and greater impact.

What key lessons have you learned?

One key lesson is the importance of daring to take action. Things may seem impossible, but once you step out and try, you realize they are achievable.

I also learned that leadership begins with influence. For example, when class representatives raised concerns about not being paid, I had to engage and influence them to understand the situation while working toward solutions.

Leadership also requires teamwork. You cannot lead alone—you need a support system. When you delegate, trust people and avoid micromanaging.

H.E. Ssentamu Churchill James and H.E. Kadondi Gracious welcome freshers in typical Makerere style. Makerere University officially kicks off 2025/2026 academic year with a Freshers’ Orientation at the Freedom Square on Monday 4th August 2025, Kampala Uganda, East Africa.
H.E. Ssentamu Churchill James and H.E. Kadondi Gracious welcome freshers in typical Makerere style.

Another lesson is the importance of effective communication with management. Building strong relationships increases your chances of influencing decisions.

On a personal level, I have learned discipline—keeping time, improving how I present myself, and becoming more mindful in how I engage with others.

What do you attribute your success to?

First and foremost, God, who gave me the wisdom and understanding to lead.

I also attribute it to the strong working relationships I built with University leadership, especially the Vice Chancellor and the Dean of Students. Without that collaboration, it would have been difficult to achieve much.

How did you balance academics and leadership?

It required intentional planning and prioritization. When meetings clashed with tests, I delegated to the Vice President or Prime Minister. This ensured continuity while giving them an opportunity to grow.

H.E. Churchill James Ssentamu alongside other Student Leaders hold the "Strides for Change" banner at Mary Stuart Hall. Makerere University in partnership with Embassy of Sweden in Uganda and UNFPA in Uganda hosted the "Strides for Change" Activism walk and official unveiling of the 2025 16 Days of Activism campaign on Monday 24th November, 2025.
H.E. Churchill James Ssentamu alongside other Student Leaders hold the “Strides for Change” banner at Mary Stuart Hall. Courtesy Photo.

However, I made it a point to attend critical engagements, such as Council meetings, because I was entrusted with representing students’ voices. I was also selective about external engagements to remain focused on my academics.

What challenges did you encounter?

Managing high expectations from students was a major challenge. Even small delays could attract criticism. For example, when students’ upkeep delayed by a week, some assumed I was not advocating for them.

I learned to remain calm and not react emotionally, instead using feedback as motivation to improve.

Another challenge was handling sensitive cases, such as advocating for students who had been suspended. Even when I did not agree with their actions, it was my duty to seek fair consideration on their behalf.

Prof. Barnabas Nawangwe, Mr. Ian King and H.E. Ssentamu Churchill James (Standing before Banners) are joined by officials in a group photo in the Daycare Centre, located on the Ground Floor of the Institute of Gender and Development Studies (IGDS) on 7th August 2025. Makerere University, in collaboration with UNDP Uganda launch of Daycare and Breastfeeding Centre at the Institute of Gender and Development Studies (IGDS) and state-of-the-art Multimedia Studio at the Frank Kalimuzo Central Teaching Facility, 7th August 2025, Kampala Uganda, East Africa.
Prof. Barnabas Nawangwe, Mr. Ian King and H.E. Ssentamu Churchill James (Standing before Banners) are joined by officials in a group photo in the Daycare Centre, located on the Ground Floor of the Institute of Gender and Development Studies (IGDS) on 7th August 2025.

Was there a difficult decision you had to make?

Yes. Just a month into office, I made the decision to relieve a minister of their duties because they did not align with the cabinet’s vision and values. Leadership requires making tough decisions to maintain unity and integrity.

Is there anything you would have done differently?

I feel I could have engaged more with the administration. At times, I was occupied with activities outside the University, which limited my interaction with management. With more engagement, I believe I could have achieved even more.

What will you miss most?

I will not necessarily miss the office itself. Leadership is about service, and it is now time for others to take on that responsibility as I move on to the next chapter of my life.

H.E. Churchill James Ssentamu enjoys a light moment with officials as he endorses the dummy of the policy. The Third Deputy Prime Minister and Minister without Portfolio, Right Honourable Lukia Isanga Nakadama, has commended Makerere University for crafting a policy aimed at creating a safe, inclusive, and respectful environment for all members of the University community. 4th April 2025, Main Hall, Kampala Uganda, East Africa.
H.E. Churchill James Ssentamu enjoys a light moment with officials as he endorses the dummy of the policy.

How would you like to be remembered?

As a selfless leader who went the extra mile to serve others and always put students’ interests first—even when it required personal sacrifice.

For instance, during the Freshers’ Ball, we wanted to host a musician whose fee was UGX 4 million, yet we only had UGX 2 million. I personally covered the balance to make it happen for the students.

Betty Kyakuwa
Betty Kyakuwa

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From Curiosity to Clarity: Inside Makerere’s Transformative Career Fair 2026

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Paul Rumanda Rugambwa enjoys a photo opportunity with participants after his keynote address on Day 3 of the Careers Fair. Three-day Careers Fair 2026, bringing together students, industry leaders, and policymakers to discuss the future of work in the era of Artificial Intelligence (AI), Day 3, Grand Finale, held under the theme “Connecting Potential to Purpose: Partnerships for Sustainable Impact”, 13th March 2026, Freedom Square, Makerere University, Kampala Uganda, East Africa.

At Makerere University, the future didn’t feel distant, it felt urgent, alive, and within reach.

For three days in March, the university’s grounds transformed into a vibrant meeting point of ambition and opportunity as students, graduates, and industry leaders converged for the 2026 Careers Fair. Lecture halls spilled into exhibition spaces, conversations replaced uncertainty, and for many students, career dreams began to take clearer shape.

A Question That Defined the Moment: Man or Machine?

The opening day set the tone with a bold theme;“Machine vs. Man”, placing artificial intelligence at the center of career conversations. Students listened, questioned, and reflected as leaders challenged them not to fear technology, but to harness it.

The message was clear: the future belongs to those who can adapt.

Chief Guest-Hon. Dr. Monica Musenero (5th L) with Prof. Moses Musinguzi (3rd L), Chair Organising Committee-Prof. Anthony Gidudu and other Speakers on Day 1 of the Makerere Careers Fair. Three-day Careers Fair 2026, bringing together students, industry leaders, and policymakers to discuss the future of work in the era of Artificial Intelligence (AI), Day 1 held under the theme “Machine vs. Man” and sponsored by the National Social Security Fund (NSSF), 11th March 2026, Yusuf Lule Central Teaching Facility Auditorium, Makerere University, Kampala Uganda, East Africa.
Chief Guest-Hon. Dr. Monica Musenero (5th L) with Prof. Moses Musinguzi (3rd L), Chair Organising Committee-Prof. Anthony Gidudu and other Speakers on Day 1 of the Makerere Careers Fair.

Speakers emphasized that while AI is reshaping industries, it is also creating new opportunities for innovation, entrepreneurship, and job creation. For many students in attendance, this was more than a discussion—it was a wake-up call to rethink their place in a rapidly evolving world.

Beyond Jobs: Unlocking Global Opportunities

If Day One provoked thought, Day Two opened doors.

The focus shifted to scholarships, fellowships, and international study opportunities, expanding students’ horizons beyond the immediate job market. Conversations moved from “What job can I get?” to “What possibilities exist for me globally?”

Mr. James Katumba (R) contributes to the panel discussion. Three-day Careers Fair 2026, bringing together students, industry leaders, and policymakers to discuss the future of work in the era of Artificial Intelligence (AI), Day 2 held under the theme “Scholarship and fellowship opportunities for students and graduates in the United States (US)”, 12th March 2026, Yusuf Lule Central Teaching Facility Auditorium, Makerere University, Kampala Uganda, East Africa.
Mr. James Katumba (R) contributes to the panel discussion.

Students explored pathways into prestigious programmes, exchange opportunities, and further study options, discovering that their ambitions could stretch far beyond borders.

Where Potential Meets Purpose

By the final day, the Careers Fair had evolved into something deeper—a platform for connection.

Under the theme “Connecting Potential to Purpose,” industry leaders, employers, and development partners engaged directly with students, emphasizing collaboration as the key to career success.

Across Freedom Square and exhibition booths, students asked tough questions, shared ideas, and made meaningful connections. Employers, in turn, offered insights into the skills that matter most in today’s workplace—adaptability, creativity, and critical thinking.

Gorretti Byomire contributes to the panel discussion. Three-day Careers Fair 2026, bringing together students, industry leaders, and policymakers to discuss the future of work in the era of Artificial Intelligence (AI), Day 3, Grand Finale, held under the theme “Connecting Potential to Purpose: Partnerships for Sustainable Impact”, 13th March 2026, Freedom Square, Makerere University, Kampala Uganda, East Africa.
Gorretti Byomire contributes to the panel discussion.

More than 50 organizations participated, turning the fair into a living ecosystem of mentorship, networking, and opportunity.

Stories That Defined the Experience

But beyond the panels and presentations, it was the human moments that stood out.

There was the student who, after a conversation with a recruiter, discovered a career path they had never considered. The group of finalists who used simple tools like mobile phones to create powerful messages about safety and inclusion, reminding everyone that innovation often begins with what is available.

And there were countless quiet exchanges, handshakes, questions, shared laughter—that carried the weight of possibility.

Students attending the career fair on day three at the Freedom Square. Three-day Careers Fair 2026, bringing together students, industry leaders, and policymakers to discuss the future of work in the era of Artificial Intelligence (AI), Day 3, Grand Finale, held under the theme “Connecting Potential to Purpose: Partnerships for Sustainable Impact”, 13th March 2026, Freedom Square, Makerere University, Kampala Uganda, East Africa.
Students attending the career fair on day three at the Freedom Square.

A Bridge to the Future

What emerged from the three-day experience was not just a successful event, but a powerful reminder of the university’s role as a bridge, linking academic training to real-world demands.

The Careers Fair reaffirmed Makerere’s commitment to preparing students not just for employment, but for meaningful participation in shaping the future. It brought into focus a simple but profound truth: careers are not built in isolation—they are nurtured through connections, curiosity, and courage.

For many students who walked through the fair, the journey ahead no longer felt uncertain. It felt possible.

Betty Kyakuwa
Betty Kyakuwa

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Guild Mama: The Woman Behind the Students

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H.E. Ssentamu Churchill James assisted by Ms. Norah Nalubowa takes oath as 91st Guild President of Makerere University. Ssentamu Churchill James and Kadondi Gracious inaugurated as the 91st Guild President and Vice President, 21st March 2025, Main Hall, Main Administration Building, Makerere University, Kampala Uganda, East Africa.

Long before the title “Guild Administrator” became synonymous with her name, Norah Nalubowa was simply a young administrator finding her footing at the university. It was 2006 when she joined the Dean of Students’ Department, unaware that she was beginning a journey that would see her become one of the most beloved figures on campus.

Today, many students do not know her by her official title. To them, she is simply “Guild Mama.”

“I learned very early,” she says, “that when dealing with students, you must listen more and speak less. These students need to be loved.” That philosophy would come to define her work, and her identity.

From ‘Head Girl’ to ‘Mama’

In her early days, students fondly referred to her as “Head Girl,” a nod to her youthful presence and approachable demeanor. As the years passed, the names evolved—“Kazende,” a term of respect, then “Mama,” and eventually “Guild Mama.”

Each name told a story. Each reflected a deepening relationship.

“I decided to befriend them,” she recalls. And for nearly two decades, she has lived up to that role, often going far beyond the call of duty.

A Job That Never Ends at 5:00 PM

For Norah, student affairs do not end when the workday does. Some of the most critical moments unfold after hours, late into the night. She remembers one such moment vividly.

At 3:30 a.m., she received information about a planned student strike. Without hesitation, she picked up her phone and called the student leader.

“We had already agreed during the day that issues should be resolved through dialogue,” she says. “So I reminded him.”

What followed was a long, patient conversation, one that ultimately diffused the situation before it escalated. “I thank God he listened,” she adds quietly.

It is in these unseen moments, phone calls in the middle of the night, quiet interventions, careful listening, that her impact is most deeply felt.

Carrying More Than a Job Title

Beyond administration, Norah has become counselor, mediator, and, in many cases, a lifeline.

Students come to her with everything, from leadership disputes to deeply personal struggles.

Some come with nothing at all. “There are students who lack basic things,” she explains. “Soap, sanitary towels… sometimes even food.” In such moments, policy gives way to compassion.

“You may have little,” she says, “but you share what you have.”

Her guiding principle is simple yet profound: “If a student comes to my office crying, they should leave with a smile.”

Inside the World of Guild Politics

Having overseen Guild elections for over a decade, Norah has witnessed the highs, the tensions, and the transformation of student politics.

She recalls one particularly intense election season when eight strong candidates competed fiercely, each backed by large crowds and vibrant campaigns.

But it was not strategy or strength that ultimately shifted the race—it was a rumor or what students popularly refer to as ‘chemical’. The candidate that had been favored to win, lost the election.

“By morning, everything had changed,” she says. “That is the power of perception.”

Moments like these have shaped her approach, grounding it firmly in fairness, guidance, and adherence to policy.

Over time, the elections themselves have changed. Once marked by physical campaigns and, at times, violence, they have since transitioned to virtual platforms following tragic incidents.

“It was a necessary shift,” she reflects. “Safety had to come first.”

One campaign moment still makes Norah smile. She recalls a candidate whose slogan stood out for its simplicity and rhythm: “Allow me, to allow you to sing a song, Dangote.”

“It was catchy,” she says, laughing softly. “Students connected with it immediately.”

The slogan quickly gained traction across campus, echoing through campaign trails and student gatherings. More than just words, it created a sense of participation and excitement among the electorate. “That message helped him win,” Norah notes.

Years later, she still remembers it, not just as a slogan, but as a reminder of how creativity, timing, and connection with students can define a campaign.

Lessons in Leadership and Life

After years of working closely with students, Norah has come to believe that leadership is both innate and cultivated. “Some are natural leaders,” she says. “But others grow into it.”

Her advice to aspiring Guild Presidents is practical: stay academically grounded, understand student needs, and work within university policies. But beyond that, her deeper lesson is one of humanity, of empathy, patience, and presence.

A Legacy Written in Lives Touched

Ask Norah about her proudest moments, and she does not mention titles or milestones.

Instead, she speaks of the students. The messages she receives. The quiet “thank yous.” The moments when a student says her guidance changed their path.

One memory stands out—when students with disabilities chose to recognize her among all administrators, presenting her with an accolade. “That meant the world to me,” she says.

More Than a Mother at Work

Outside the university, Norah finds joy in farming; growing coffee, cocoa, bananas, maize, and beans. It is a practice she describes with the same care and intentionality she brings to her work.

“Even one acre,” she says, “can be productive if you plan well.”

At home, she is a mother to one biological child, but in her heart, she carries many more. “I have six children at home and many more on campus” she says with a smile. And perhaps that is the simplest way to understand her story.

In lecture halls, in offices, in late-night phone calls and quiet acts of kindness, Norah has built something far greater than a career. She has built a family.

Grounded in Gratitude

As our conversation comes to a close, Norah pauses, not to speak about herself, but to give thanks.

“I am very grateful for the opportunity to share my story,” she says. “But more importantly, I thank the University management. It is not easy to sit in meetings and constantly think about the welfare of students and the institution. Their work should never be taken for granted.”

She is equally quick to acknowledge those who have guided her journey. “I have served under several Deans of Students, and each one has mentored me in a special way. Whenever I face a challenge, I still reach out to them for guidance.” Her appreciation extends to her colleagues—the wardens and staff in the Dean of Students’ Department, whom she credits for their teamwork and vigilance.

And finally, she turns to the students themselves, the very reason her journey began. “I thank all the student leaders, past and present. Many of them call to say thank you, and to tell me that something they learned from me has helped them. That feedback means everything.”

Betty Kyakuwa
Betty Kyakuwa

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