General
Mak Administrative Secretaries equipped with skills and knowledge
Over 40 Administrative Secretaries serving in the different Units of the University were equipped with valuable knowledge and skills on coping with the demanding nature and ever changing trends in the field of work.
During the Induction Workshop held on 5th and 6th April 2017 at School of Food Technology, Nutrition and Bio-engineering Conference Hall, participants received training focusing on the changing role of an Administrative Secretary. The participants gained multiple skills in multi-tasking and prioritization; effective communication; professional ethics; dealing with multiple bosses, difficult personalities and conditions; customer care services; records keeping and management and time management.
The participants listened to presentations on how to effectively work with others/teamwork, personal development, practical problem solving, conflict resolution, decision making as well as managing pressure and stress.
Opening the workshop, the Deputy Vice Chancellor (Finance and Administration), Prof. Barnabas Nawangwe emphasized the vital role played by Secretaries in the realization of the University Vision, Mission and Strategic Objectives. He thanked the Directorate of Human Resources for organizing the workshop and urged the Directorate to organize more of that kind for all categories of staff in the University.
According to the Director, Mrs. Mary K. Tizikara, the two days workshop focused on providing important information that would help Administrative Secretaries to align their duties and roles with the institution’s values and behavior. Mrs. Tizikara mentioned. She thanked Makerere University Appointments Board for the support rendered in the organization of the workshop.
Addressing the participants, Dr. Euzobia Baine Mugisha a Member of Makerere University Appointments Board who represented the Chairperson-Mr. Bruce B. Kabaasa said the induction workshop was the beginning of the holistic process of enhancing professionalism.
“I have listened to the participants and I am happy that this workshop has served the purpose. I encourage everyone to put into practice what you have learned. Let us try to socialize and work with everybody because you are at a work place. Avoid conflicts at work. Always remain conscious regarding your personal credibility. Credibility comes with experience and the professionalism you have on the job,” Dr. Baine Mugisha said.
Dr. Baine Mugisha, the representative of Makerere University Administrative Staff Association (MASA) in Council as well as the Appointments Board used the same occasion to appeal to Administrative Secretaries to join MASA.
In a captivating presentation titled, Dealing with Multiple Bosses, Ms Irene Tino from Uganda Management Institute informed the participants to always remember that there is no bad boss, but one could have a difficult boss. During the discussion, Ms. Tino said that Secretaries should learn how to manage, handle and balance the demands of multiple bosses. An Administrative Secretary with multiple bosses should manage time and prioritise tasks as well as sharing the list of tasks/assignments he/she is working on with the multiple bosses so as to understand his/her workload.
Focusing on Dealing with Pressure and Stress, Mrs. Tizikara said: “Pressure is something that drives you if it is not too much. If pressure is elevated and there is no time for recovery, then stress is felt. Long hours of work can affect your motivation and concentration. Once in a while, pressure is good since it can help one meet a few challenges and keeps the individual on track. Lack of pressure may lead to boredom since the job may become a routine.”
Presenting on Team Building and Management, Dr. Wilberforce Turyasingura, Dean-School of Business and Management at Uganda Management Institute said that the greatest outcomes are achieved as a result of teamwork. He said that with teamwork, individuals work together to accomplish more than what they could have done as individuals, but in an exciting, liberating, satisfying and enjoyable way. He mentioned that to build an effective team, the right people should be selected.
“Team building process involves gathering the right people and getting them to work interdependently to achieve high performance levels. If members share a common purpose and recognize that they need the efforts of everyone in the team, then it is teamwork. Working as a team comes with many benefits including: generating new ideas; providing support and help to team members; giving people a sense of belonging; helping them to learn from each other and develop, helping to achieve goals and objectives, experience and responsibility sharing, synergy development and common commitment to goals,” Dr. Turyasingura said.
He also highlighted the seven (7) steps involved in building an effective and cohesive team. These include; clarifying the team’s common goals and purposes, clarifying each person’s role in achieving the common purpose, clarifying the needs of the team’s internal and external clients, allowing conflicts to come to surface instead of stifling, working out effective ways to resolve conflicts based on the needs of the specific teams, not allowing individual interests to override those of the team and celebrating the milestones and success of the team.
Briefing participants on Customer Care and Customer Service, Mr. Ben Mugerwa from Uganda Management Institute explained that good customer service is taking that extra step to help even without being asked. It’s all about attitude and skills. He urged the participants to always communicate with professionalism, be organized, understand their role in the team and be a team player.
“The level of customer service that a customer expects will depend upon the past experiences and the type of organization they are dealing with. In the public sector, it has been difficult to implement a customer service type in organizations that are typically very process-oriented and usually in non-competitive situation!” Mr. Mugerwa stated.
He said that when the customer care is good, there will be increased satisfaction and increased use of services by the customers since the satisfied customers will tell their fellows. He added that for exceptional customer care; the staff must be professional and knowledgeable, friendly and courteous even when under pressure. He advised the Administrative Secretaries to be helpful, listen to customers, take responsibility and respond promptly to enquiries and problems.
Tipping the participants on Records Keeping and Management, Mr. Henry Akra-Uganda Management Institute informed them that record keeping is a routine activity taken in handling records while record management is the effort taken to handle records. He said that the record content, context and structure should be in order to serve as evidence, should be kept complete and every employee is responsible for managing records.
“When records are created, they have values attached to them; some are short term administrative values while others are long term physical values. Therefore, these values should be known and the retention schedule should be understood, whether to be deleted or retained.” Mr. Akra concluded.
In a one-on-one interaction with the Mak Public Relations Office team, the participants appreciated the knowledge and skills acquired. Most of them were fascinated by the general slogan "There is no bad boss, but you can meet a difficult boss." They were inspired with the experiences shared on managing a difficult boss.
Delivering the closing remarks, the Director Human Resources, Mrs. Tizikara thanked the staff in the Training and Development Division for organizing the workshop. She equally applauded the team in the Directorate of Human Resources for facilitating the different sessions of the workshop. The facilitators included: Mrs Dorothy Senoga Zake; Mr. Richard Mugisha; Mr. Lawrence Ssanyu; Ms Marvis Kansiime; Mr. Joseph Kalema; and Ms Josephine Apolot Opolot.
The training climaxed with award of certificates and a group photo.
Written by: MAK Public Relations Office
General
Still Standing, Still Serving: St. Augustine Chapel Celebrates 85-Year Milestone at Makerere University
As Makerere University marked 85 years of St. Augustine Chapel on April 12, 2026, the historic sanctuary came alive with voices of praise drawing not only students and clergy, but the community and generations of alumni who returned to honor a space that shaped their faith and memories. From nostalgic reunions to heartfelt thanksgiving, the milestone became more than a commemoration; it was a powerful homecoming of a community bound by eight and a half decades of spiritual nourishment.
Under the resonant theme, “Our hearts are restless until they rest in you, O Lord,” the thanksgiving Mass was led by His Grace, Paul Ssemogerere, Archbishop of the Roman Catholic Archdiocese of Kampala, who served as chief celebrant. His presence lent solemn weight to the occasion, as worshippers filled Makerere’s Freedom Square in a deeply moving celebration that blended reverence, reflection, and renewed devotion, echoing the enduring spiritual heartbeat of Makerere University.
Hailing the legacy of St. Augustine Chapel, Maj. (Rtd) Jessica Alupo praised the students’ centre as a cradle of leadership that has helped steer the nation’s development. Speaking as the Vice President, the chief guest and proud alumna of Makerere University, she reflected on the chapel’s enduring influence since 1941, describing it as a rare space where intellect meets faith, questions meet prayer, and the pursuit of knowledge is illuminated by the gospel. Her remarks, underscored the chapel’s profound role in shaping generations of thinkers and servant leaders grounded in faith and service to their nation.
On his part, the Archbishop, His Grace, Paul Ssemogerere delivered a heartfelt reflection during his homily, reminding the congregation that true education shapes not only the intellect but also the heart. He praised St. Augustine Chapel for faithfully advancing that mission over 85 years, serving as a sacred space where students prayed before exams, sought guidance in uncertainty, and encountered Christ through the sacraments. Quietly yet profoundly, he noted, the chapel has not only formed scholars, but men and women of character and purpose. Highlighting the Church’s presence within Makerere University as a profound gift, he reaffirmed the harmony between faith and reason, and called for the chapel to remain a lasting refuge and guiding light for generations to come.
The event also served as a high-impact fundraising drive for the expansion of the Students’ Centre, aimed at creating much-needed space for growing student activities and services.
Appealing to the congregation, Rev. Fr. Josephat Ddungu, the chaplain, underscored the urgency and importance of investing in both the spiritual and social life of the student community. He emphasized that the expansion is not merely infrastructural, but foundational to nurturing holistic student development.
He recalled the vision of Msgr. Lawrence Kanyike, who during his tenure laid significant groundwork for St. Augustine’s Chaplaincy and long advocated for its expansion in response to growing student needs. With rising enrolment and increasing demand for services, the call for a larger, more functional student centre has become increasingly compelling.
Once completed, the extension is expected to stand as a landmark contribution in the Chaplaincy’s 85-year legacy. It will accommodate a wide range of student-focused programmes, including fellowship meetings, Bible study groups, prayer gatherings, mentorship and counselling services, leadership development, Sunday school, choir rehearsals, care groups, gym facilities, improved sanitation, administrative offices, quiet study areas, student clubs and movements, as well as outreach initiatives connecting students with surrounding communities.
Fr. Ddungu announced that the project target stands at Uganda Shillings Two billion only. He added that so far, UGX 164,673,650 has been raised in cash and banked funds, while pending pledges amount to UGX 85 million, bringing the combined total to Uganda Shillings 250,426,650.
“In Makerere, we build for the future. Those who came before us built for the future, and their future is our present. Now it is our responsibility to build for those who will come after us,” he said.
The Vice President, on behalf of the President delivered a contribution of Uganda Shillings 30 million who she said, also requested the Bill of Quantities of the project to facilitate continued government support toward its completion.
The Vice Chancellor of Makerere University, Prof. Barnabas Nawangwe, who contributed to the fundraiser, commended the Catholic community for its steadfast commitment to students’ spiritual welfare and its role in shaping servant leaders. He pledged continued support from the University Management to ensure this expansion of the Student center becomes a reality. From Senior Management, Prof. Sarah Ssali, Deputy Vice Chancellor, Academic Affairs and Dr. Winifred Kabumbuli, the Dean of Students, in their respective capacities, contributed to the fundraising effort too, reinforcing the collective commitment to the project’s success.
As the fundraising gathers momentum, the appeal remains clear and urgent, that every contribution brings the vision closer to completion. Built on the legacy of those who came before and sustained by the commitment of the present generation, the new Students’ Centre is poised to become a lasting beacon of spiritual grounding, intellectual growth, and communal transformation for decades to come.
If you wish to contribute via mobile money, below are the details of the recipient.
MTN: +256 (0)787888490, Airtel: +256 (0) 756851181 (Josephat Ddungu)
General
Hands-On RIMS Training Equips Makerere University College Registrars to Power Graduate Success and Research Excellence
By Moses Lutaaya
Kampala, April 10, 2026 — College Registrars and Senior IT Technicians at Makerere University have undergone intensive, hands-on training in the Research Information Management System (RIMS), in a move aimed at strengthening graduate training, improving completion rates, and advancing the university’s research agenda.
The training, held on Friday at the CFT 2 Building, Lecture Room 4.1 Computer Lab, brought together key custodians of academic records to gain practical skills in using the system that university leadership says will transform graduate education management.
In his opening remarks, the Director of Graduate Training, Julius Kikooma, underscored the strategic importance of RIMS, linking it directly to the university’s long-standing challenges in tracking graduate students and supporting research progression.
“Graduate training is central to the research mission of this university,” Prof. Kikooma told participants. “Yet for years, we have struggled to answer simple but critical questions, where exactly are our graduate students in their academic journey, and why are many not completing on time?”
He pointed out that the issue has consistently drawn concern from top university leadership, including Council, particularly as Makerere rolls out its new five-year strategic plan. “One of the key priorities identified is improving graduate completion rates,” he said. “But we cannot improve what we cannot measure.”
Prof. Kikooma explained that unlike undergraduate programmes, graduate studies are largely research-driven and therefore more complex to monitor. “The research component of graduate programmes has not been adequately captured in any system,” he noted. “That is why it has been difficult to track progress, supervise effectively, and provide accurate reports.”
Positioning RIMS as a transformative solution, he emphasized its role in bridging this gap. “RIMS is not just a system, it is the backbone of how we are going to support graduate students and research going forward,” he said. “With it, we can track every stage, from concept development to proposal, to thesis completion in real time.”
He stressed that the system will enhance both efficiency and accountability across the university. “This is the tool that will enable us to confidently assure Council and management that we know the status of every graduate student at any given time,” he said.
However, Prof. Kikooma made it clear that the success of RIMS depends heavily on the commitment of college registrars. “You are the custodians of graduate records. You are central to this process,” he said. “If RIMS succeeds, it will be because of your efforts. If it fails, it will be because you did not play your part.”
He revealed that registrars will now form part of the steering committees overseeing the full implementation of RIMS across university units. “You are not just users of this system, you are its drivers at the college level,” he emphasized.
Calling for seriousness and full participation, Prof. Kikooma set clear expectations for the training. “No one should leave this room without knowing how to use RIMS in their daily work,” he said. “You must understand the kind of data required, the information on students, supervisors, and every stage of the research process.”
He added that incomplete data has already limited the system’s effectiveness in some units. “Graduate students are already on the system, but some of the critical information is missing,” he noted. “That gap must be closed by you.”
In his technical presentation, Juma Katongole, the Manager Information Systems, highlighted the limitations of existing systems and how RIMS is designed to address them.
“We can only produce accurate statistics for students on coursework,” he said. “But we cannot tell how many graduate students are at proposal level, concept level, or thesis level. That is a major gap.”
He explained that RIMS will provide comprehensive, real-time tracking of graduate students throughout their academic journey. “This system will enable us to produce accurate reports of which student is where,” Katongole said. “It will help us identify delays and take action.”
On the issue of prolonged completion times, he added, “With reliable data, we can see where students are getting stuck and introduce administrative or strategic measures to address those bottlenecks.”
Describing the system as a turning point, Katongole noted, “We are moving towards having valid statistical information at our fingertips, which is critical for a research-led institution.”
From the administrative perspective, Eleanor Nandutu, Senior Assistant Registrar from MISR, welcomed the initiative, describing it as a practical solution to long-standing inefficiencies.
“RIMS will ease the tracking process and help us know exactly where each student is and how long they take at each stage,” she said. “It will also help us understand where the challenges are and how to better support students.”
She emphasized that the system will improve completion rates by identifying bottlenecks early. “We shall be able to see where we are stuck and take corrective action in time,” she noted.
Addressing concerns about possible conflict of interest between supervisors and students, Nandutu clarified that the system is designed to enhance transparency, not create tension. “This is about ensuring that processes are followed and that students succeed,” she said. “It brings everyone, administrators, supervisors, and coordinators onto one platform.”
She added that the system will even improve interaction between students and supervisors. “It will make follow-ups easier and ensure timely feedback, which is critical for research progress,” she said.
As the university intensifies efforts to strengthen its research output and graduate training, the hands-on RIMS training marks a significant step toward a more efficient, transparent, and data-driven academic environment, one that leaders believe will finally address the long-standing challenge of delayed graduate completion.
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