General
Mak Administrative Secretaries equipped with skills and knowledge
Over 40 Administrative Secretaries serving in the different Units of the University were equipped with valuable knowledge and skills on coping with the demanding nature and ever changing trends in the field of work.
During the Induction Workshop held on 5th and 6th April 2017 at School of Food Technology, Nutrition and Bio-engineering Conference Hall, participants received training focusing on the changing role of an Administrative Secretary. The participants gained multiple skills in multi-tasking and prioritization; effective communication; professional ethics; dealing with multiple bosses, difficult personalities and conditions; customer care services; records keeping and management and time management.
The participants listened to presentations on how to effectively work with others/teamwork, personal development, practical problem solving, conflict resolution, decision making as well as managing pressure and stress.
Opening the workshop, the Deputy Vice Chancellor (Finance and Administration), Prof. Barnabas Nawangwe emphasized the vital role played by Secretaries in the realization of the University Vision, Mission and Strategic Objectives. He thanked the Directorate of Human Resources for organizing the workshop and urged the Directorate to organize more of that kind for all categories of staff in the University.
According to the Director, Mrs. Mary K. Tizikara, the two days workshop focused on providing important information that would help Administrative Secretaries to align their duties and roles with the institution’s values and behavior. Mrs. Tizikara mentioned. She thanked Makerere University Appointments Board for the support rendered in the organization of the workshop.
Addressing the participants, Dr. Euzobia Baine Mugisha a Member of Makerere University Appointments Board who represented the Chairperson-Mr. Bruce B. Kabaasa said the induction workshop was the beginning of the holistic process of enhancing professionalism.
“I have listened to the participants and I am happy that this workshop has served the purpose. I encourage everyone to put into practice what you have learned. Let us try to socialize and work with everybody because you are at a work place. Avoid conflicts at work. Always remain conscious regarding your personal credibility. Credibility comes with experience and the professionalism you have on the job,” Dr. Baine Mugisha said.
Dr. Baine Mugisha, the representative of Makerere University Administrative Staff Association (MASA) in Council as well as the Appointments Board used the same occasion to appeal to Administrative Secretaries to join MASA.
In a captivating presentation titled, Dealing with Multiple Bosses, Ms Irene Tino from Uganda Management Institute informed the participants to always remember that there is no bad boss, but one could have a difficult boss. During the discussion, Ms. Tino said that Secretaries should learn how to manage, handle and balance the demands of multiple bosses. An Administrative Secretary with multiple bosses should manage time and prioritise tasks as well as sharing the list of tasks/assignments he/she is working on with the multiple bosses so as to understand his/her workload.
Focusing on Dealing with Pressure and Stress, Mrs. Tizikara said: “Pressure is something that drives you if it is not too much. If pressure is elevated and there is no time for recovery, then stress is felt. Long hours of work can affect your motivation and concentration. Once in a while, pressure is good since it can help one meet a few challenges and keeps the individual on track. Lack of pressure may lead to boredom since the job may become a routine.”
Presenting on Team Building and Management, Dr. Wilberforce Turyasingura, Dean-School of Business and Management at Uganda Management Institute said that the greatest outcomes are achieved as a result of teamwork. He said that with teamwork, individuals work together to accomplish more than what they could have done as individuals, but in an exciting, liberating, satisfying and enjoyable way. He mentioned that to build an effective team, the right people should be selected.
“Team building process involves gathering the right people and getting them to work interdependently to achieve high performance levels. If members share a common purpose and recognize that they need the efforts of everyone in the team, then it is teamwork. Working as a team comes with many benefits including: generating new ideas; providing support and help to team members; giving people a sense of belonging; helping them to learn from each other and develop, helping to achieve goals and objectives, experience and responsibility sharing, synergy development and common commitment to goals,” Dr. Turyasingura said.
He also highlighted the seven (7) steps involved in building an effective and cohesive team. These include; clarifying the team’s common goals and purposes, clarifying each person’s role in achieving the common purpose, clarifying the needs of the team’s internal and external clients, allowing conflicts to come to surface instead of stifling, working out effective ways to resolve conflicts based on the needs of the specific teams, not allowing individual interests to override those of the team and celebrating the milestones and success of the team.
Briefing participants on Customer Care and Customer Service, Mr. Ben Mugerwa from Uganda Management Institute explained that good customer service is taking that extra step to help even without being asked. It’s all about attitude and skills. He urged the participants to always communicate with professionalism, be organized, understand their role in the team and be a team player.
“The level of customer service that a customer expects will depend upon the past experiences and the type of organization they are dealing with. In the public sector, it has been difficult to implement a customer service type in organizations that are typically very process-oriented and usually in non-competitive situation!” Mr. Mugerwa stated.
He said that when the customer care is good, there will be increased satisfaction and increased use of services by the customers since the satisfied customers will tell their fellows. He added that for exceptional customer care; the staff must be professional and knowledgeable, friendly and courteous even when under pressure. He advised the Administrative Secretaries to be helpful, listen to customers, take responsibility and respond promptly to enquiries and problems.
Tipping the participants on Records Keeping and Management, Mr. Henry Akra-Uganda Management Institute informed them that record keeping is a routine activity taken in handling records while record management is the effort taken to handle records. He said that the record content, context and structure should be in order to serve as evidence, should be kept complete and every employee is responsible for managing records.
“When records are created, they have values attached to them; some are short term administrative values while others are long term physical values. Therefore, these values should be known and the retention schedule should be understood, whether to be deleted or retained.” Mr. Akra concluded.
In a one-on-one interaction with the Mak Public Relations Office team, the participants appreciated the knowledge and skills acquired. Most of them were fascinated by the general slogan "There is no bad boss, but you can meet a difficult boss." They were inspired with the experiences shared on managing a difficult boss.
Delivering the closing remarks, the Director Human Resources, Mrs. Tizikara thanked the staff in the Training and Development Division for organizing the workshop. She equally applauded the team in the Directorate of Human Resources for facilitating the different sessions of the workshop. The facilitators included: Mrs Dorothy Senoga Zake; Mr. Richard Mugisha; Mr. Lawrence Ssanyu; Ms Marvis Kansiime; Mr. Joseph Kalema; and Ms Josephine Apolot Opolot.
The training climaxed with award of certificates and a group photo.
Written by: MAK Public Relations Office
By Moses Lutaaya
Kampala, September 4, 2026 — Makerere University and the Japan International Cooperation Agency (JICA) have explored new opportunities for strengthening academic, research and innovation collaboration between Uganda, Japan and other African countries, with a particular focus on artificial intelligence (AI), aerospace engineering, materials and remote sensing, food value chains, energy, water and climate change.
The discussions took place on Friday, September 4, 2026, at the Makerere University Main Building in the Vice Chancellor’s Board Room, during a visit by a JICA delegation led by Dr. Okano Takasei, Senior Advisor, Human Development Department of JICA.
Makerere keen to deepen collaboration with JICA
Welcoming the delegation, the Deputy Vice Chancellor (Academic Affairs), Prof. Sarah Ssali, highlighted Makerere University’s long-standing tradition of research, international collaboration and contribution to knowledge generation in Uganda and beyond.
Prof. Ssali noted that Makerere has built a strong global research footprint through partnerships with institutions around the world, observing that the University is well positioned to deepen international collaboration as emerging technologies, particularly artificial intelligence, continue to transform research and higher education.
“Uganda has a very long history of doing research, and particularly it has informed research findings in the areas global health research,” Prof. Ssali said, pointing to Uganda’s historical contribution to global scientific knowledge.
She cited the country’s contribution to medical and biological research, including early research on sleeping sickness, noting that Uganda’s unique research environment continues to offer opportunities for scientific discovery.
Prof. Ssali said Makerere’s history of collaboration with Japan is particularly significant, noting that Japanese cooperation has contributed not only to academic and research activities but also to infrastructure development and other sectors in Uganda.
She cited the establishment of the JICA building at Makerere, describing it as one of the visible symbols of Japan’s long-standing partnership with Makerere University.
According to Prof. Ssali, the building, which houses College of Natural Sciences (CoNAS) disciplines of geology, petroleum studies and administrative offices, was constructed during her undergraduate years and completed within a remarkably short period.
Prof. Ssali said the long-standing relationship between Uganda, Makerere University and Japan provides a strong foundation upon which new areas of collaboration can be built. She encouraged the visiting JICA delegation to explore the University and identify areas where existing partnerships could be strengthened or new areas of cooperation developed.
“Please take time and explore and see where either you already have a footprint, where you’ve ever had a footprint, or where you could explore new areas,” she said.
Prof. Ssali added that Makerere was privileged to host the JICA delegation and expressed optimism that the visit would lead to meaningful and sustainable partnerships.
Strengthening Joint Collaboration through AJ-ASPIRE
Dr. Okano, in his remarks as leader of the delegation said the visit formed part of a broader JICA initiative aimed at promoting academic and research collaboration between Japanese and African universities.
He explained that the initiative was launched on the occasion of the ninth Tokyo International Conference on African Development (TICAD 9), held in Yokohama in September 2025, with the objective of strengthening academic and research partnerships between Japan and Africa.
According to Dr. Okano, the initiative is intended to benefit both African and Japanese universities by providing platforms for internationalisation, collaborative research and the exchange of knowledge, researchers and students. “We would like to play a role of facilitator between universities in Japan and Africa and Uganda as well,” he said.
He explained that JICA is currently promoting the initiative through three African hub universities where JICA already has ongoing projects and experts on the ground.
The three institutions are Egypt-Japan University of Science and Technology (E-JUST) in Egypt, Jomo Kenyatta University of Agriculture and Technology (JKUAT) in Kenya, and Stellenbosch University in South Africa.
Dr. Okano said the selection of the three institutions was informed by the presence of ongoing JICA-supported projects and experts who can facilitate collaboration between the hub universities and institutions across Africa and Japan.
The hub universities are currently coordinating research with Japanese universities in strategic areas, with E-JUST focusing on energy, JKUAT leading work on food value chains, and Stellenbosch University focusing on water and climate change.
Dr. Okano said JICA was particularly pleased to explore collaboration with Makerere University under the African-Japan Initiative for Research and Education Partnerships, known as AJ-ASPIRE.
He outlined three major avenues through which Makerere could participate in the initiative.
The first is participation in existing research programmes hosted by the three hub universities. He added that Makerere researchers could join ongoing research on energy, food value chains, water and climate change, thereby creating opportunities to work with Japanese and other African researchers.
“We would like to explore opportunity for researchers from Makerere University to participate in these ongoing research activities and expand collaboration with Japanese and African partner institutions,” Dr. Okano said.
The second area is the development of new research networks in artificial intelligence and aerospace engineering. Dr. Okano said JICA was planning to establish new research groups focusing on the two areas and would be interested in having Makerere researchers participate in the emerging networks. “We would like to also invite researchers from Makerere University to join these networks and implementation of future collaboration in these two research topics, aerospace engineering and AI,” he said.
The third proposed avenue is increased collaboration between Makerere University and E-JUST, which Dr. Okano said offers fully funded scholarship opportunities for African students through a programme jointly supported by the governments of Egypt and Japan.
He noted that a number of Makerere graduates have already benefited from the programme, including researchers who have pursued doctoral studies and research opportunities in Egypt and Japan.
Dr. Okano cited the example of Mr. Abdonoor Kalibala, a Makerere alumnus whom he recently met in Hiroshima, Japan, following completion of PhD in Mechatronics and Robotics engineering at E-JUST. Mr. Kalibala conducted research in Japan for up to six months under the supervision of a Japanese professor as part of his doctoral programme.
Dr. Okano said such programmes could help strengthen the movement of researchers between Uganda, Egypt and Japan and create lasting institutional partnerships.
He added that JICA is also providing small research grants to alumni of the programmes to help them maintain and expand research collaboration involving Japan, E-JUST and African institutions.
He said Makerere could leverage such opportunities to increase the participation of its students and researchers in international research networks.
AI, Materials and Remote Sensing and International Relations Set the Pace
Prof. Robert Wamala, Director of Research, Innovations and Partnerships at Makerere University, said the visit followed an online engagement held a few weeks earlier between Makerere University and JICA, during which several areas and units within the University were identified as potential points of collaboration.
Prof. Wamala said these included the Makerere University AI Lab, the University’s International Office and researchers working in space engineering, particularly in materials and remote sensing.
He welcomed the transition from online discussions to physical engagement, saying the visit would allow JICA representatives to interact directly with researchers, academic units and University authorities. “This interest is being followed up through an in-person visit, which provides us an opportunity for JICA to engage directly with the relevant units and researchers at Makerere University,” Prof. Wamala said.
For Makerere, he added, the initiative provides an opportunity to connect the University’s research strengths with Japanese universities, research institutions and development partners to address shared development challenges.
Prof. Wamala said the University was particularly interested in identifying practical areas of collaboration that could move beyond general discussions to concrete research partnerships, joint projects and opportunities for students and researchers.
He noted that the JICA delegation’s on-campus interactions scheduled to take place throughout the day would enable the two sides to identify specific areas of mutual interest. “We hope these engagements will help us identify specific areas of future interest and provide a basis for developing concrete areas of collaboration under the AJ-ASPIRE,” Prof. Wamala said.
He reiterated Makerere’s commitment to strengthening international research partnerships and thanked JICA for its continued interest in the University.
Dr. Okano, was accompanied by Mr. Ito Idomu, Research and Advisor at the Embassy of Japan, Mr. Osaki Mistuhiro from JICA headquarters, Ms. Eric Maeda from JICA Headquarters, and Ms. Ruth Mbabazi from JICA Uganda.
JICA follow-up meetings with Makerere research units
Following the high-level meeting in the Vice Chancellor’s Board Room, the JICA team, together with the Directorate of Research, Innovations and Partnerships, proceeded to engage with key research and administrative units at Makerere University identified as strategic to the proposed areas of collaboration.
The delegation held meetings with the Makerere University AI Lab, led by Dr. Joyce Nabende of the College of Computing and Information Sciences (COCIS), to explore opportunities for cooperation in artificial intelligence and related emerging technologies.
The team also met officials from the Makerere University International Office, led by Mr. Mathias Ssemanda, where discussions focused on opportunities for strengthening international academic linkages, mobility and institutional partnerships.
A further engagement was held with the Department of Geomatics and Land Management, focusing on materials and remote sensing, led by Prof. Lydia Kayondo from the College of Engineering, Design, Art and Technology (CEDAT).
The engagements provided an opportunity for the JICA team and Makerere researchers to move from broad discussions on collaboration to more specific conversations around research interests, expertise, existing projects and potential areas for joint work.
The visit marks an important step towards strengthening Makerere University’s engagement with Japanese and African research institutions under AJ-ASPIRE, while opening opportunities for researchers and students to participate in emerging international networks in artificial intelligence, aerospace engineering, remote sensing and other strategic areas of science, technology and innovation.
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