General
Mak Administrative Secretaries equipped with skills and knowledge
Over 40 Administrative Secretaries serving in the different Units of the University were equipped with valuable knowledge and skills on coping with the demanding nature and ever changing trends in the field of work.
During the Induction Workshop held on 5th and 6th April 2017 at School of Food Technology, Nutrition and Bio-engineering Conference Hall, participants received training focusing on the changing role of an Administrative Secretary. The participants gained multiple skills in multi-tasking and prioritization; effective communication; professional ethics; dealing with multiple bosses, difficult personalities and conditions; customer care services; records keeping and management and time management.
The participants listened to presentations on how to effectively work with others/teamwork, personal development, practical problem solving, conflict resolution, decision making as well as managing pressure and stress.
Opening the workshop, the Deputy Vice Chancellor (Finance and Administration), Prof. Barnabas Nawangwe emphasized the vital role played by Secretaries in the realization of the University Vision, Mission and Strategic Objectives. He thanked the Directorate of Human Resources for organizing the workshop and urged the Directorate to organize more of that kind for all categories of staff in the University.
According to the Director, Mrs. Mary K. Tizikara, the two days workshop focused on providing important information that would help Administrative Secretaries to align their duties and roles with the institution’s values and behavior. Mrs. Tizikara mentioned. She thanked Makerere University Appointments Board for the support rendered in the organization of the workshop.
Addressing the participants, Dr. Euzobia Baine Mugisha a Member of Makerere University Appointments Board who represented the Chairperson-Mr. Bruce B. Kabaasa said the induction workshop was the beginning of the holistic process of enhancing professionalism.
“I have listened to the participants and I am happy that this workshop has served the purpose. I encourage everyone to put into practice what you have learned. Let us try to socialize and work with everybody because you are at a work place. Avoid conflicts at work. Always remain conscious regarding your personal credibility. Credibility comes with experience and the professionalism you have on the job,” Dr. Baine Mugisha said.
Dr. Baine Mugisha, the representative of Makerere University Administrative Staff Association (MASA) in Council as well as the Appointments Board used the same occasion to appeal to Administrative Secretaries to join MASA.
In a captivating presentation titled, Dealing with Multiple Bosses, Ms Irene Tino from Uganda Management Institute informed the participants to always remember that there is no bad boss, but one could have a difficult boss. During the discussion, Ms. Tino said that Secretaries should learn how to manage, handle and balance the demands of multiple bosses. An Administrative Secretary with multiple bosses should manage time and prioritise tasks as well as sharing the list of tasks/assignments he/she is working on with the multiple bosses so as to understand his/her workload.
Focusing on Dealing with Pressure and Stress, Mrs. Tizikara said: “Pressure is something that drives you if it is not too much. If pressure is elevated and there is no time for recovery, then stress is felt. Long hours of work can affect your motivation and concentration. Once in a while, pressure is good since it can help one meet a few challenges and keeps the individual on track. Lack of pressure may lead to boredom since the job may become a routine.”
Presenting on Team Building and Management, Dr. Wilberforce Turyasingura, Dean-School of Business and Management at Uganda Management Institute said that the greatest outcomes are achieved as a result of teamwork. He said that with teamwork, individuals work together to accomplish more than what they could have done as individuals, but in an exciting, liberating, satisfying and enjoyable way. He mentioned that to build an effective team, the right people should be selected.
“Team building process involves gathering the right people and getting them to work interdependently to achieve high performance levels. If members share a common purpose and recognize that they need the efforts of everyone in the team, then it is teamwork. Working as a team comes with many benefits including: generating new ideas; providing support and help to team members; giving people a sense of belonging; helping them to learn from each other and develop, helping to achieve goals and objectives, experience and responsibility sharing, synergy development and common commitment to goals,” Dr. Turyasingura said.
He also highlighted the seven (7) steps involved in building an effective and cohesive team. These include; clarifying the team’s common goals and purposes, clarifying each person’s role in achieving the common purpose, clarifying the needs of the team’s internal and external clients, allowing conflicts to come to surface instead of stifling, working out effective ways to resolve conflicts based on the needs of the specific teams, not allowing individual interests to override those of the team and celebrating the milestones and success of the team.
Briefing participants on Customer Care and Customer Service, Mr. Ben Mugerwa from Uganda Management Institute explained that good customer service is taking that extra step to help even without being asked. It’s all about attitude and skills. He urged the participants to always communicate with professionalism, be organized, understand their role in the team and be a team player.
“The level of customer service that a customer expects will depend upon the past experiences and the type of organization they are dealing with. In the public sector, it has been difficult to implement a customer service type in organizations that are typically very process-oriented and usually in non-competitive situation!” Mr. Mugerwa stated.
He said that when the customer care is good, there will be increased satisfaction and increased use of services by the customers since the satisfied customers will tell their fellows. He added that for exceptional customer care; the staff must be professional and knowledgeable, friendly and courteous even when under pressure. He advised the Administrative Secretaries to be helpful, listen to customers, take responsibility and respond promptly to enquiries and problems.
Tipping the participants on Records Keeping and Management, Mr. Henry Akra-Uganda Management Institute informed them that record keeping is a routine activity taken in handling records while record management is the effort taken to handle records. He said that the record content, context and structure should be in order to serve as evidence, should be kept complete and every employee is responsible for managing records.
“When records are created, they have values attached to them; some are short term administrative values while others are long term physical values. Therefore, these values should be known and the retention schedule should be understood, whether to be deleted or retained.” Mr. Akra concluded.
In a one-on-one interaction with the Mak Public Relations Office team, the participants appreciated the knowledge and skills acquired. Most of them were fascinated by the general slogan "There is no bad boss, but you can meet a difficult boss." They were inspired with the experiences shared on managing a difficult boss.
Delivering the closing remarks, the Director Human Resources, Mrs. Tizikara thanked the staff in the Training and Development Division for organizing the workshop. She equally applauded the team in the Directorate of Human Resources for facilitating the different sessions of the workshop. The facilitators included: Mrs Dorothy Senoga Zake; Mr. Richard Mugisha; Mr. Lawrence Ssanyu; Ms Marvis Kansiime; Mr. Joseph Kalema; and Ms Josephine Apolot Opolot.
The training climaxed with award of certificates and a group photo.
Written by: MAK Public Relations Office
General
From Information to Innovation: ‘This Is a Marathon, Not a Sprint’—Academic Registrar and Director of Graduate Training Urge PhD Cohort 11
By Moses Lutaaya
A strong message of transformation, resilience, and purpose defined the orientation of PhD Cohort 11 (2025/2026) held on Thursday, April 30, 2026 at the Makerere University School of Food Technology, Nutrition and Bioengineering Conference Hall, with academic leaders urging students to rethink what it means to pursue doctoral education in the 21st century.
Presiding over the function, the Academic Registrar, Prof. Buyinza Mukadasi, delivered an expansive and deeply reflective message, challenging the new doctoral candidates to embrace a fundamentally different academic journey.
Welcoming the students, he reminded them that their admission followed a highly competitive process, placing them among a select group entrusted with shaping the future through research.
“You have come from a competitive pool of deserving Ugandans to embark on a journey that may turn out to be the most challenging in your life, but also the most transformative and rewarding intellectual experience,” he said.
Drawing a clear distinction between earlier academic stages and doctoral study, Prof. Buyinza emphasized that PhD candidates must now take full ownership of their learning journey.“The first time you were here, someone was driving you. This time, you are going to sit in your own seat and drive it.”
He stressed that doctoral study is not a quick academic exercise but a long-term intellectual commitment requiring discipline and endurance. A PhD is not a sprint, it is a marathon. Don’t burn out so fast. Build your stamina, be consistent, and be resilient.”
In a powerful reflection on global change, he noted that today’s complex challenges can no longer be solved within single disciplines. “No single discipline can solve the challenges of the day. You need multi-disciplinarily, inter-disciplinarily, and collaboration to address complex problems.”
He urged students to abandon disciplinary silos and embrace collaborative thinking. “Gone are the days when one discipline could despise another. The world has changed; we need all of these fields working together.”
Prof. Buyinza further emphasized the shift from the information age to the innovation age, challenging students to move beyond consuming knowledge to producing new ideas. “Artificial intelligence can tell us the known. For you, we want you to tell us the unknown.”
He dismantled the traditional image of isolated doctoral study, calling it outdated in the modern academic environment. “That mental image of being hidden away in a library for years is outdated. A PhD in 2026 is very different and the landscape has changed dramatically.”
He emphasized that success in doctoral education depends heavily on collaboration and global academic engagement. “No scholar has ever flourished in isolation. Success today requires peer-to-peer collaboration, cross-cultural learning, and a global mindset.”
In a striking moment, he reframed failure as an essential part of the research process. “Ninety-nine percent of what you try may fail, but the PhD is about using that failure as data to improve your next step.”
He also cautioned against overdependence on artificial intelligence, stressing academic integrity and independent thinking. “Use AI to strengthen your thinking—not to replace it. There are no ghostwriters in scholarship. You must be the thinker.”
Addressing mental health, he urged students to build supportive academic communities. A PhD can be emotionally exhausting. Build communities around you. Take care of your mental health, we need you alive.”
He further called for structured planning and accountability in the doctoral journey. “Write your study plan from day one, how you will move from semester one to semester six. This must be well-structured, well-managed, and supervised.”
Warning against perfectionism, he added: “Perfection is the enemy of completion. If you want everything to be perfect, you may never finish. The world will judge you immediately as a PhD holder. It has no time for excuses. You must be ready.”
In his opening remarks, the Director of Graduate Training, Prof. Julius Kikooma, welcomed the cohort and reinforced the university’s structured approach to doctoral education.
He explained that the cohort system is designed to ensure students progress together and support one another throughout their studies. “You are coming in as a group, and we have put systems in place to ensure you move as a group. This reduces the feeling that you are alone.”
He emphasized that doctoral research must be aligned with national and global priorities. “You are not here for research for its own sake. Your research must be fit for purpose and aligned to the challenges facing society.”
He reminded students of the structured three-year timeline for completion. “We have a contract with you for three years. It may look long, but it is also short. It requires commitment and responsibility on both sides.”
On technology, he cautioned against intellectual dependency on artificial intelligence. “AI is part of our reality, but it must not take over your thinking. Do not outsource the skills you are supposed to acquire.”
He concluded by reaffirming institutional support while stressing student responsibility. “We will do everything possible to ensure you complete in time, but you must also play your part.”
Speaking on behalf of the students, PhD outgoing President Habibu Malyamungu encouraged his colleagues to embrace practical habits and peer support systems.
He urged students to celebrate their achievement but remain grounded in discipline. “You need to congratulate yourselves for joining this program, it is a very important step.”
He challenged the perception that PhD study must be unnecessarily long and difficult.“A PhD is not necessarily a long journey. Sometimes simple things, like writing a few paragraphs before checking your phone can make a big difference.”
He emphasized the importance of collaboration among students.“A colleague can give you a solution that helps you overcome a problem in seconds.”
He further announced psychosocial support initiatives aimed at improving student well-being. “We are planning sessions to help you relax, engage, and relieve stress. These moments are important and they help the brain reset.”
The event closed with a unified message: doctoral training at Makerere University is evolving into a journey of innovation, interdisciplinary, and real-world problem solving—anchored in collaboration and resilience.
General
Advanced Research Methods Training of Trainers Sparks Transformation in Doctoral Training at Makerere University
By Moses Lutaaya
Makerere University has intensified efforts to strengthen graduate supervision and research excellence through a dynamic three-day Training of Trainers (ToT) workshop in Advanced Research Methods held from April 28 to 30, 2026 at the Senate Building Telepresence Hall.
The high-impact training, organized by the Directorate of Graduate Training with support from iCARTA and funding from the NORHED Project, brought together lecturers from across colleges including the School of Law, College of Engineering, Design, Art and Technology (CEDAT), College of Natural Sciences (CONAS), College of Veterinary Medicine, Animal Resources and Bio-security (COVAB), and the College of Humanities and Social Sciences (CHUSS).
The training aimed to build institutional capacity to enhance supervision of graduate students and improve doctoral completion rates, a long-standing challenge in many universities.
Opening the workshop, Prof. Julius Kikooma underscored the strategic importance of continuous staff development in responding to evolving academic demands.
“This particular training is one of the routine tools that we use as the Directorate of Graduate Training to continuously re-tool and re-engage with staff in response to the requirements of the new policy of teaching and learning,” he said.
Prof. Kikooma highlighted that the training is anchored in the university’s shift toward competence-based education, a model increasingly being adopted globally and nationally.
“We are going to be engaging with very important issues on how to redesign and support learners in this new dispensation of competence-based teaching and learning,” he added.
He also pointed to recent reforms in doctoral training, including the introduction of a structured framework for PhD-by-research programmes aimed at addressing delays in completion.
“The expectation is that all staff should be aware of that framework and appreciate that it is designed such that the student picks up a range of skills and knowledge that gives them competence,” he explained.
The workshop also serves as preparation for lecturers who will facilitate upcoming cross-cutting PhD courses, with a long-term vision of decentralizing doctoral training to individual colleges.
Sharing his perspective, Dr. Robert Kakuru a Lecturer at the department of Philosophy described the training as both necessary and timely for strengthening the university’s academic core.
“By all standards, all academic staff are required to do research and supervise graduate students. Therefore, a ToT in Advanced Research Methods becomes important,” he said.
He noted that while the initiative is commendable, more staff still need to be reached.
“This is still a drop in an ocean we have more than 1,000 academic staff who all need these skills,” he observed.
Dr. Kakuru emphasized that improved understanding of research methods by both lecturers and students could significantly ease doctoral journeys. “Once the lecturers know the methods and the students know the methods, then the job is well cut out,” he said.
He further linked the training to Uganda’s broader development agenda, noting that research plays a central role across sectors. “Research has a multiplier effect… every programme area requires research,” he added.
From the participants’ perspective, Dr. Sarah Nakijjoba, a lecturer and researcher in the Department of Linguistics, English Language Studies & Communication Skills described the training as transformative and aligned with global shifts in higher education.
“We are being encouraged to move away from the traditional knowledge-based methods of teaching and embrace competence-based pedagogy,” she said.
Dr. Nakijjoba explained that the training emphasized learner-centered and practical approaches such as peer review, simulations, case studies, and role play. “Research methods is a practical course and requires learners to go out and do as opposed to just knowing,” she noted.
“This training is timely, it prepares us as instructors to deliver our content effectively,” she said, adding that the knowledge gained would be cascaded to other staff and students.
She also highlighted the wider implications for national development and employability. “If we have graduates who have the ability to problem-solve, they will devise practical solutions to real challenges,” she said, emphasizing the potential for evidence-based policymaking.
Dr. Nakijjoba further described research methods as central to the university’s agenda of being research led. “Research is the engine, the backbone and everything rotates around it,” she said, reinforcing Makerere’s ambition of being a research-led institution.
Participants were also equipped with skills in curriculum design, research ethics, academic writing, and the use of statistical tools, all within a competence-based framework. A key focus was on authentic assessment that measures what learners can do.
The training marks a significant step in Makerere University’s broader strategy to enhance graduate education, strengthen supervision, and produce competent researchers capable of addressing national and global challenges.
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