General
Mak Administrative Secretaries equipped with skills and knowledge
Over 40 Administrative Secretaries serving in the different Units of the University were equipped with valuable knowledge and skills on coping with the demanding nature and ever changing trends in the field of work.
During the Induction Workshop held on 5th and 6th April 2017 at School of Food Technology, Nutrition and Bio-engineering Conference Hall, participants received training focusing on the changing role of an Administrative Secretary. The participants gained multiple skills in multi-tasking and prioritization; effective communication; professional ethics; dealing with multiple bosses, difficult personalities and conditions; customer care services; records keeping and management and time management.
The participants listened to presentations on how to effectively work with others/teamwork, personal development, practical problem solving, conflict resolution, decision making as well as managing pressure and stress.
Opening the workshop, the Deputy Vice Chancellor (Finance and Administration), Prof. Barnabas Nawangwe emphasized the vital role played by Secretaries in the realization of the University Vision, Mission and Strategic Objectives. He thanked the Directorate of Human Resources for organizing the workshop and urged the Directorate to organize more of that kind for all categories of staff in the University.
According to the Director, Mrs. Mary K. Tizikara, the two days workshop focused on providing important information that would help Administrative Secretaries to align their duties and roles with the institution’s values and behavior. Mrs. Tizikara mentioned. She thanked Makerere University Appointments Board for the support rendered in the organization of the workshop.
Addressing the participants, Dr. Euzobia Baine Mugisha a Member of Makerere University Appointments Board who represented the Chairperson-Mr. Bruce B. Kabaasa said the induction workshop was the beginning of the holistic process of enhancing professionalism.
“I have listened to the participants and I am happy that this workshop has served the purpose. I encourage everyone to put into practice what you have learned. Let us try to socialize and work with everybody because you are at a work place. Avoid conflicts at work. Always remain conscious regarding your personal credibility. Credibility comes with experience and the professionalism you have on the job,” Dr. Baine Mugisha said.
Dr. Baine Mugisha, the representative of Makerere University Administrative Staff Association (MASA) in Council as well as the Appointments Board used the same occasion to appeal to Administrative Secretaries to join MASA.
In a captivating presentation titled, Dealing with Multiple Bosses, Ms Irene Tino from Uganda Management Institute informed the participants to always remember that there is no bad boss, but one could have a difficult boss. During the discussion, Ms. Tino said that Secretaries should learn how to manage, handle and balance the demands of multiple bosses. An Administrative Secretary with multiple bosses should manage time and prioritise tasks as well as sharing the list of tasks/assignments he/she is working on with the multiple bosses so as to understand his/her workload.
Focusing on Dealing with Pressure and Stress, Mrs. Tizikara said: “Pressure is something that drives you if it is not too much. If pressure is elevated and there is no time for recovery, then stress is felt. Long hours of work can affect your motivation and concentration. Once in a while, pressure is good since it can help one meet a few challenges and keeps the individual on track. Lack of pressure may lead to boredom since the job may become a routine.”
Presenting on Team Building and Management, Dr. Wilberforce Turyasingura, Dean-School of Business and Management at Uganda Management Institute said that the greatest outcomes are achieved as a result of teamwork. He said that with teamwork, individuals work together to accomplish more than what they could have done as individuals, but in an exciting, liberating, satisfying and enjoyable way. He mentioned that to build an effective team, the right people should be selected.
“Team building process involves gathering the right people and getting them to work interdependently to achieve high performance levels. If members share a common purpose and recognize that they need the efforts of everyone in the team, then it is teamwork. Working as a team comes with many benefits including: generating new ideas; providing support and help to team members; giving people a sense of belonging; helping them to learn from each other and develop, helping to achieve goals and objectives, experience and responsibility sharing, synergy development and common commitment to goals,” Dr. Turyasingura said.
He also highlighted the seven (7) steps involved in building an effective and cohesive team. These include; clarifying the team’s common goals and purposes, clarifying each person’s role in achieving the common purpose, clarifying the needs of the team’s internal and external clients, allowing conflicts to come to surface instead of stifling, working out effective ways to resolve conflicts based on the needs of the specific teams, not allowing individual interests to override those of the team and celebrating the milestones and success of the team.
Briefing participants on Customer Care and Customer Service, Mr. Ben Mugerwa from Uganda Management Institute explained that good customer service is taking that extra step to help even without being asked. It’s all about attitude and skills. He urged the participants to always communicate with professionalism, be organized, understand their role in the team and be a team player.
“The level of customer service that a customer expects will depend upon the past experiences and the type of organization they are dealing with. In the public sector, it has been difficult to implement a customer service type in organizations that are typically very process-oriented and usually in non-competitive situation!” Mr. Mugerwa stated.
He said that when the customer care is good, there will be increased satisfaction and increased use of services by the customers since the satisfied customers will tell their fellows. He added that for exceptional customer care; the staff must be professional and knowledgeable, friendly and courteous even when under pressure. He advised the Administrative Secretaries to be helpful, listen to customers, take responsibility and respond promptly to enquiries and problems.
Tipping the participants on Records Keeping and Management, Mr. Henry Akra-Uganda Management Institute informed them that record keeping is a routine activity taken in handling records while record management is the effort taken to handle records. He said that the record content, context and structure should be in order to serve as evidence, should be kept complete and every employee is responsible for managing records.
“When records are created, they have values attached to them; some are short term administrative values while others are long term physical values. Therefore, these values should be known and the retention schedule should be understood, whether to be deleted or retained.” Mr. Akra concluded.
In a one-on-one interaction with the Mak Public Relations Office team, the participants appreciated the knowledge and skills acquired. Most of them were fascinated by the general slogan "There is no bad boss, but you can meet a difficult boss." They were inspired with the experiences shared on managing a difficult boss.
Delivering the closing remarks, the Director Human Resources, Mrs. Tizikara thanked the staff in the Training and Development Division for organizing the workshop. She equally applauded the team in the Directorate of Human Resources for facilitating the different sessions of the workshop. The facilitators included: Mrs Dorothy Senoga Zake; Mr. Richard Mugisha; Mr. Lawrence Ssanyu; Ms Marvis Kansiime; Mr. Joseph Kalema; and Ms Josephine Apolot Opolot.
The training climaxed with award of certificates and a group photo.
Written by: MAK Public Relations Office
The Vice Chancellor (VC) of Makerere University Professor Barnabas Nawangwe and Members of Management on September 28, 2026 welcomed H.E. Ambassador TAKAHASHI Misako and her delegation in the Council Room at Main Building to discuss ways of deepening their academic and technical collaboration.
H.E. TAKASHASHI is the Director-General/Assistant Minister for African Affairs, in the Ministry of Foreign Affairs of Japan.
In the session, VC acknowledged and appreciated the long-standing partnership between the University and Japanese institutions; both private and government.
“The university has had good relations with the Embassy of Japan, with JICA, and with several other Japanese institutions… When we returned to normalcy after turbulent political years, the Government of Japan was among the first ones to come to revive our excellence… so Uganda has had a very long and friendly relationship with Japan” Prof. Nawangwe remarked.
He further emphasized the historical impact of this support saying “I want to claim that it could have been because of the support that was given to the Department of Geology at that time, that the discovery of oil became possible in Uganda.”
Contributing to the discussions, the First Deputy Vice Chancellor in charge of Academic Affairs (DVCAA), Professor Sarah Ssali shared areas such as Oral and Maxillofacial Surgery as well as Neurosurgery, where Makerere could benefit from Japanese expertise. She added that the Institute of Gender and Development Studies (IGDS) currently enjoys a collaboration with the Tokyo University of Foreign Studies.
Adding on the outstanding partnership, the Deputy Vice Chancellor in charge of Finance and Administration (DVCF&A) Professor Henry Alinaitwe highlighted traffic management as one of the key areas supported, he said “Japan has helped Uganda in the management of traffic…”
Expounding on this, HE. TAKASHASHI said “I just visited the control center for traffic in Uganda. It was built by a Japanese aid… as of today, they are controlling 31 junctions of traffic signals in Kampala City. They are supposed to boost up their activities to cover the entire Kampala city’s traffic systems” a project, she said, the Japanese Government remains committed to.
Continuing, Professor Alinaitwe highlighted Japan’s resilient and strong structures that can withstand earthquakes. He shared that “Japanese are helping us in developing the standards for earthquake design and management.”
Picking it up from here, H.E. TAKAHASHI acknowledged Japan’s proneness to earthquakes, which has led the country to develop leading global expertise in their management. Although Uganda is not comparatively prone to earthquakes, she reaffirmed that “Japan is deliberately thinking about the sustainable development of Uganda”, as a symbol of their friendship with institutions and the young people of Uganda.
She said the Tokyo International Conference on African Development (TICAD) where “President Museveni is a long-standing participant” is a vital platform for addressing Japan’s various interests in Africa. She also talked about the Free and Open Indo-Pacific (FIOP) Principle, and Japan’s three pillars for Africa.
“The three pillars of Japanese foreign policy towards Africa include; realising a continent of peace in Africa, creating a virtuous cycle of growth between Japan and Africa, and finally realising a society where everyone can feel genuine prosperity through empowering young generation for co-creation,” H.E TAKAHASHI noted.
Professor Julius Kikooma the Director for Graduate Training, expressed a need to leverage the partnership further in graduate student supervision, “our biggest area for collaboration should be capacity strengthening through trainings and working together to boost co-supervision of doctoral programs.”
Agreeing with Professor Kikooma, the Principal College of Veterinary and Animal Resources, Biosecurity Professor Clovice Kankya appreciated the support from Japan, particularly in the training of staff.
“A number of our staff have moved to universities in Japan for staff exchange for competence-based kind of training, but also to mention our Japanese counterparts have given a lot of technical support, not only to Makerere College of Veterinary Medicine, Animal Resources and Biosecurity, but also to the Ministry of Agriculture, Animal Industry and Fisheries. This kind of collaboration has resulted to advancing some of the veterinary reference laboratories” Prof Kankya elaborated.
Appreciating H.E. TAKAHASHI’s visit, Prof. Nawangwe expressed gladness that the brief session had brought forth a number important issues for discussion, which will enhance collaborations between Makerere University, the Embassy of Japan, and the people of Japan in general.
Some of the key areas with existing collaborations include;
- Engineering and Infrastructure
- Traffic Management
- Health and Veterinary Sciences
- Students and staff exchange
- Space science
- Disaster prevention
- Capacity building and volunteers
- Library and cultural resources
Makerere currently partners with a number of Japanese Universities including; University of Kobe, University of Tokyo, Kyoto University, Tottori University, among others.
The University Management appreciates the government of Japan for an impactful collaboration over the years as “We Build for the Future.”
Photos by Benite Uwase, Public Relations Office, Makerere University
Kampala – Braving the morning downpour, participants started gathering as early as 5:00 AM. University roads were awash with green and gold kits clad by thousands of runners who gathered at the Hill to participate in the 6th edition of the Makerere Marathon that took place on September 27 2026.
Attendance was representative, with students, alumni, corporate teams and distinguished guests present to run under the featured race categories including the 5km, 10km, 21km, and 42km, alongside a 3km wheelchair race. These options gave persons of different abilities and fitness levels the opportunity to take part.
All races were officially flagged off at the Makerere Main Building parking lot by various dignitaries from Makerere, and partnering institutions led by the Chief Runner, the Speaker of Parliament Rt. Hon. Jacob Marksons Oboth. He was joined by the Chancellor of Makerere University and Second Deputy Prime Minister, Hon. Dr. Crispus Walter Kiyonga.
The other dignitaries that accompanied the Speaker included; Dr Lorna Magara the Chairperson of Makerere University Council, Mr. Mark Anthony Muyobo CEO NCBA Bank Uganda, Mr. Phrase Lubega Managing Director of MTN Mobile Money (U) Limited, and Dr Maggie Kigozi, the Board Chairperson of the Makerere University Endowment Fund (MakEF). Representatives from partner institutions and sponsors for this year’s Marathon were also present to witness the lively flag-off ceremony.
Welcoming the dignitaries who convened in the Vice Chancellor (VC)’s Boardroom, Professor Barnabas Nawangwe echoed Makerere University‘s commitment and deep appreciation for the high-level government and private sector support received during the Marathon.
He reiterated that the institution feels privileged to host the Speaker of Parliament and the Chancellor, who also serves as the Deputy Prime Minister, thanking them for their dedication to flagging off the runners despite the heavy downpour.
The same dedication was on full display throughout all race categories up to the finish line. Large crowds lined the university road sides, cheering wildly, blowing trumpets, and waving flags as the runners made their final sprint. Tired but smiling runners crossed the finish line one after the other, raising their hands in victory.
Impact of the Mak Marathon on Disability Support Centre
The Marathon serves as more than just a sports activity, it comes in as a conduit for institutional progress and student empowerment.
During the Speaker Rt. Hon. Oboth’s guided tour of the Disability Support Centre, the Manager, Ms. Elizabeth Rwabu acknowledged that so far, proceeds from the Marathon have directly transformed their services.
She elaborated, “the Makerere Marathon has been the primary driver of our growth as a centre, allowing us to support approximately one hundred and fifty-five students who rely on our services.”
The highlight of the delegation of distinguished guests and runners visit was a guided tour of the Center’s facilities, where technologies so far secured were displayed and existing as well as future needs were put forth.
She pointed out an all-in-one printer, explaining, “this printer is special because it has regular print. We also use it for large print… and scanning.”
She highlighted the machine used for tactile learning, saying, “we have an embosser here. And when students have their soft copy and hard copy notes, they bring them to the center, and we transcribe them to braille format.”
She also described the emergency solution for mobility, stating, “we also procured electric wheelchairs, which students with disabilities can actually borrow and use.”
Among students who added their voice to Ms. Rwabu’s was Ms. Catherine Nakibuuka, Chairperson of the Makerere University Disability Students Association. She is a student with visual impairment pursuing a Bachelor of Laws (LLB) who volunteered to explain to the Speaker how important some of the machines current in use are;
1. Eye Magnifier – This is a complex machine used to magnify small prints. It assists students who have visual impairments and rely on large print to read.
2. Focus Blue 40 – This is a modern device used for taking notes. It replaces older, large, and noisy Braille machines. It is portable enough to fit in a bag, making it suitable for use in meetings or courtrooms. Additionally, it can connect to a computer to display the Braille information on a screen, allowing sighted individuals to see what the user is reading.
Ms. Nakibuuka expressed deep gratitude for the support received through the Endowment Fund, Makerere University, and the organizers of the Marathon.
She stated, “We love these things,” noting that the Makerere Marathon’s goal to support the center makes education more inclusive.
The sharing by staff and students at the centre moved Dr Maggie Kigozi, who in turn appreciated them noting that “I’m glad to hear we are being useful as the Makerere Endowment Fund” and pledged that the Fund “will continue to work with the centre until they achieve more.”
Institutional Vision
The Chairperson of the Makerere University Council Dr. Lorna Magara acknowledged that the current Student with Disability Support Centre space may not be enough for the entire university.
In the spirit of remedying this, she shared that, “one of our goals is to have these centers in every other department of the university.”
“If we can have four or five or even maybe in every Hall of Residence, a smaller unit like this, then students with disabilities don’t have to walk long distances, that’s our target,” Dr. Magara explained.
Rt. Hon. Oboth Commends Makerere for the Marathon and Inclusivity
The Speaker of Parliament, Rt. Hon. Jacob Marksons Oboth thanked the leadership for the Marathon, stating, “we want to thank the leadership of this university for innovative leadership that has brought the sixth Makerere Marathon to fruition.” He added that it is “gaining traction and momentum” and is “going a long way in creating awareness for persons with disability and its other yearly themes.”
While touring the Disability Centre at the Frank Kalimuzo Central Teaching Facility, Rt. Hon. Oboth addressed the students with disabilities, and emphasised a distinction between sympathy and compassion, noting, “what the students with disability need is not our sympathy. you need our compassion. You need the support. Sympathy will not help because it varies, but compassion remains.”
Regarding Parliamentary support, the Speaker made an individual contribution and also pledged, “as Parliament of Uganda, we are here to support the cause.”
He specifically invited the University to partner with Parliament for future events, saying, “we want to further pledge that for the next Marathon, please work with us through the Clerk of Parliament, so that we can take center stage.”
On a lighter note, he encouraged the students with disability to persevere, remarking, “after all, Makerere University is built on a hill, so every day you climb the hill, you are breaking a barrier. So take those barriers as a hill you are breaking.”
Makerere Marathon from a Student with Disability’s Perspective
Nalumansi Sharon, a student with disability in her third-year pursuing a Bachelor of Applied Psychology secured first place in the 3-kilometer wheelchair race. Beyond her athletic success, Sharon is a passionate advocate for fellow students with disabilities.
In an interview with Makerere Public Relations team, Sharon confessed that her personal motivation to participate in this event was the appreciation of challenges faced by persons with disabilities and desire to contribute to causes that support her peers.
“It feels good to be part of this mobilisation because I also have a disability, and I feel good if I do something that will help my other colleagues,” Sharon confessed.
She added that Makerere University‘s hilly terrain makes mobility difficult but with resilience, students with disability can overcome. She urged donors to contribute toward electric wheelchairs, which would significantly improve students’ ability to study and navigate campus.
Sharon therefore appreciated the Makerere University Endowment Fund for bringing together sponsors and the general public to raise funds for the betterment lives of students with disability at Makerere.
As the conversation deepened, Sharon praised the Makerere Disability Support Center for providing an environment where students with disability can complete coursework, receive guidance, and access printing services, allowing them to focus on their studies without unnecessary distractions.
She concluded by praying that God blesses all who pool their resources for the good of Persons with Disability.
Sponsors’ Inspiration to partner and support Mak Students with Disability
Speaking at the launch on July 1, 2026, Mr. Mark Muyobo, the Chief Executive Officer of NCBA, the Platinum Sponsor of the Makerere Marathon, highlighted that the partnership reflects a shared belief in the power of education to shape the future.
He said “our partnership with Makerere University is founded on a shared conviction that education remains one of the greatest investments any nation can make. For generations, Makerere has produced leaders, innovators and professionals who continue to shape Uganda and Africa. Supporting its future is an investment in our country’s future.”
In an interview, the Managing Director Mr. Phrase Ronald Lubega emphasized that MTN Mobile Money is driven by the belief that every Ugandan deserves the benefit of a modern quality of life.
He stated that MTN aims to positively impact communities within Uganda, ensuring they are healthy, supported, and progressing. By focusing on these areas, the company believes they help communities serve the country more effectively.
Beyond their core mobile money services, Lubega highlights the importance of connecting people through initiatives like sports, which help individuals integrate and network. He explained that these connections are essential for innovation and moving forward.
Organised through the Makerere University Endowment Fund (MAKEF) together with partners, this 6th edition will equip Makerere University’s Disability Support Centre and provide students with disabilities with assistive equipment that enables them to read, type, and hear university assignments and participate more fully in academic life.
This initiative reflects Makerere’s commitment to ensuring that disability does not become a barrier to accessing quality university education.
Photography by Benite Uwase, Public Relations Office, Makerere University
View Flickr Album: https://flic.kr/s/aHBqjD68fW
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