General
Frederick Kyazze: The Unwavering Custodian of Mak’s Transcripts Office
Frederick Mbabaali Kyazze speaks with firmness as he shares his life-changing experience at Makerere University. The 62 year old senior citizen of average height, dark complexion and a lean frame has recently retired from Makerere University after fourteen years of dedicated service as a Senior Assistant Registrar. Tiny wrinkles of untold wisdom are beginning to form on his face. His eyes are a deep haven of thoughts and exude intelligence. He turns up for this interview in a neatly pressed cream suit, which reminds me that neat suits have been his trademark over the years. He begins to speak, carefully choosing his words.
Joining the Transcripts Office
In the year 2000, Kyazze joined Makerere University as an Assistant Registrar, Senate Division. After only six months, the hardworking man was assigned a bigger responsibility to head the Transcripts Office. His immediate Supervisor at the time, who later became Academic Registrar of Makerere University Mr. Amos Olar Odur, referred to this move as a vote of confidence in Kyazze. He was subsequently duly appointed to the rank of Senior Assistant Registrar.
“At that time, there was a general public outcry about transcripts in Makerere University. I recall a famous joke on one of the local FM stations that ‘okufuna transcript e Makerere, bakutuma mu ggulu,’ loosely translated as ‘it is easier to go to heaven than to get a transcript from Makerere University.’ Now as Head of the Transcripts Office, I knew it was time to roll up my sleeves and get to serious work; and I resolved to endeavour to not only do good, but do it well too,” Kyazze reminisces.
“I received a letter transferring me to the Transcripts Office with immediate effect. At about 2:00pm, I entered my new office and started work, without induction. My predecessor, Rose Bwire, was also needed in another unit immediately. I take this opportunity to kindly request the concerned officials to pay attention to induction of new officers when transfers are made. I had some challenges in adjusting to my new role minus induction but with the guidance of a few colleagues, I later found my way around,” he says. This new development came with additional responsibilities for Kyazze.
It is then that Kyazze learnt of the various hindrances to fast acquisition of transcripts at Makerere University. Cases of missing/misplaced marks, late submission of marks and submission of incomplete marks were the most common reasons for delayed transcripts. Kyazze would have to face the students one after another and explain to them that everything possible was being done to process their transcripts. He and his team, would then work backwards to resolve the issue with the relevant department. But this did not always go well with the affected students, some of whom would throw insults at him. It is from such incidents that the then Acting Academic Registrar (AR), Sebastian Ngobi referred to him as the punching bag of Makerere University. “This nick-name was because whoever had issues with their transcript came to me. A student would not know which lecturer or department had not submitted results in time. I was the face of the University and I took the punches. I could not reveal to the students where the problem lay even when I knew it. I used to call myself the devil that the public loves to hate,” he recalls with nostalgia.
Transformation of the Transcripts Office
Kyazze shares that most of the Department’s operations were manual at the time. Ordinary typewriters were used to inscribe on the transcripts. Faculties submitted results manually on a results sheet. This contributed to further delays in processing transcripts. Nonetheless, Kyazze inspired his team to do their best in the circumstances. But in 2003, the Academic Registrar’s Department started automating its processes.
In 2009, Kyazze became the Acting Deputy Registrar in charge of the Examinations and Transcripts Division. This was an internal arrangement in the AR’s Department, pending confirmation from the Human Resource Directorate. This new role required Kyazze to timetable university wide examinations, draft budgets for these exams and writing to the various Faculties requesting them to nominate external examiners. Nonetheless, he continued to help out in the Transcripts office too.
Kyazze recalls that in 2009, the then Acting Vice Chancellor, Prof. Venansius Baryamureeba walked into his office and directed that transcripts be ready for issuing on graduation day. “This was the beginning of major change. We worked so hard even on 26th December to ensure that transcripts for the January 2010 graduation ceremony were ready. I am glad that by graduation, we had 80% of the transcripts ready. The remaining 20% were processed shortly afterwards. Commendably, the VC made sure that we were properly and promptly rewarded for these extra hours and we felt so motivated,” he narrates with a smile. Early processing of transcripts now became a culture and continues to date, save for few problem cases. Kyazze partly attributes this to the computerized management of data.
Another transformation has been in the date the Academic transcript bears. Initially since the 1980s, transcripts would carry the date of graduation, but this has since been revised to the date of completion since graduation comes much later in the following year and this led to delays in issuing definitive transcripts. Only the certificate bears the date of graduation.
During his tenure, Kyazze initiated improved furnishing and equipping of the transcripts office. “We produce transcripts massively. With time, I realized that storage of these transcripts was becoming a challenge. Since at that time the AR’s Department was managing its own budget, I proposed procurement of more filing cabinets across the department and this was done,” he explains in reference to the permanently fixed cabinets.
Paradoxically with the massive production of transcripts, thousands remain uncollected. The AR’s department continues to call out to graduates to pick their transcripts spurning as far back as the 1990s
Memorable moments
During his tenure at Makerere University, Kyazze has interacted with and served people from all walks of life. He vividly recalls a time when he attended to Cardinal Emmanuel Wamala. “A colleague, Simon Sagala who was the Manager of the University Printery at the time, came running and informed me that Cardinal Wamala was in the queue with students waiting to see me. I requested that the Cardinal be ushered in. He was here on behalf of a Priest from Kabale, whose transcript was urgently needed in Rome. I was able to help the Cardinal that very day,” says Kyazze. He also recalls having attended to the former Minister of Education, Hon. Geraldine Namirembe Bitamazire and former Deputy Chief Justice Leticia Kikonyogo, who were personally inquiring about their children’s transcripts. He is particularly happy that his signature is out there on thousands of transcripts. “This is a legacy that I am so proud of. I know my name will be remembered occasionally by these people and I am grateful to God for the opportunity to have served,” he says.
Lessons learnt
For the time spent at Makerere University serving students, staff and the public, Kyazze has learnt that it is imperative to remain ethical and composed in all situations. “I have learnt that it is important to stick to ethics and guard against compromise. For example, some people would come here requesting that the date of birth on their transcripts be changed to suit their needs and I would tell it straight to their faces that this cannot be done, no matter what they wanted to offer in return or the position they held in society. Some would get angry, throw insults and slam the door on their way out, but I eventually got used to these outbursts and stuck to my principles,” asserts Kyazze.
Kyazze has had to handle numerous sensitive investigation cases related to forged academic qualifications and transcripts. He has also had to turn up as a key witness in lawsuits filed against Makerere University in relation to transcripts. He affirms that integrity and sticking to his principles has bailed him out in times like these.
The Family man
Kyazze is a proud father of four; two boys and two girls. He has single-handedly raised his children since his dear wife, Betty Kyazze, passed on in 2002. “Fortunately I had been the type of father who leaves work and heads home straight away. This has allowed me ample time to groom my children,” he says. Two of his children have since graduated and the other two are steadily following suit. In his free time, Kyazze will be found glued to a current affairs program or watching a television documentary. He also has a deep passion for reading on a wide variety of topics.
What next after retirement?
Kyazze has now retired from Makerere University after what he describes as a successful career. He is nonetheless concerned about the delays in receiving retirement packages at Makerere University. “It is a challenge when Staff members retire and their funds are not released on time. So one finds oneself struggling with a number of expenses and sometimes their retirement projects freeze,” he explains.
Nonetheless, this highly schooled French and German tutor has aggressively plunged into offering consultancy services in higher education and languages. Kyazze also proof-reads and edits manuscripts in English, French, Luganda and German for publishing.
Kyazze’s former roles at Makerere University have since been taken over by Richard Byarugaba, who is also in charge of the Transcripts Office and closely worked with Kyazze for over three years.
Kyazze the Professional Teacher
Frederick Mbabaali Kyazze is a teacher by profession and graduated from Makerere University with a Bachelor’s Degree and Concurrent Diploma in Education in 1977. He specialized in languages (French and German). Kyazze had wanted to study law but this was hampered by a Government directive following the turbulent political times of the 1970s. “I recall that the Asians and many expatriate teachers had been expelled from Uganda, so there was a dire need for teachers. The late President Idi Amin’s government gave a directive that a large quota of admitted students be channeled into teaching. One afternoon in 1974 the then Minister of Education, Brigadier Barnabas Kili, came and harangued us in the Makerere University Main Building, telling us that we were to become teachers whether we wanted it or not, thus ‘conscripting’ us into the teaching army ” he narrates in a low tone.
Kyazze then opted to teach German since he had studied it at Bachelors, to broaden his A-level choice of History, French and Literature in English. At first, Kyazze was not allowed to take German as a teaching subject since he was a beginner, but with his excellent grades, the then Dean of Education, Prof. Rukare reasoned that Kyazze be given a chance.
Kyazze graduated from Makerere University to teach languages in Secondary Schools. He taught German in Kibuli Secondary School and Mengo Senior School concurrently (1977 -1980). He also taught French at Kampala High School and Trinity College Nabbingo.
“In 1982 the Head of the German Department at Makerere University, Dr. Jörg Braunert came looking for me. He asked if I could teach German at Makerere University. I had passed German with flying colours, under the guidance of Frau Ingrid Hills and Dr. Brigitte Kochan, my lecturers. I obliged and returned to Makerere as a Teaching Assistant,” he explains. He was given a two year renewable contract, which was later renewed thrice. Kyazze says he indelibly profited from teaching French and German because this enabled him to secure scholarships to attend short term training and refresher courses in France (1977 and 1983), Burundi (1989) and Germany (1978, 1991 and 1995). He has also participated in numerous annual East African German Teachers’ Seminars under Nairobi’s Goethe Institut’s auspices.
Kyazze later stopped teaching and enrolled for a Masters in French at Makerere University. Upon graduating with a Masters in 1997, Kyazze returned to the classroom to teach languages in secondary school. He was one of the most sought after French examiners by Uganda National Examinations Board (UNEB).
In 1999, Makerere University advertised for administrative jobs in the Academic Registrar’s Department. This signaled a shift in career for the illustrious Frederick Kyazze Mbabaali. He set foot in the AR’s Department, where he has left an unquestionable legacy.
Article by Marion Alina
General
Stakeholders of Mastercard Foundation Initiatives at Makerere University Convene to Review Progress and Strengthen Collaboration
By Damali Mukhaye
On 9th July 2026, the Mastercard Foundation-supported initiatives at Makerere University convened the 2nd Partnership Development Breakfast meeting at Mestil hotel in Kampala, to review progress, share experiences, and explore opportunities to strengthen collaboration and advance education, research, innovation, and youth empowerment.
The partnership development meeting brought together Makerere University leadership, government officials, Mastercard Foundation representatives, development partners, private sector actors, and other key stakeholders to reflect on ongoing interventions and identify areas for deeper collaboration.
The engagement highlighted the progress and impact of key Mastercard Foundation initiatives at Makerere University, including the Mastercard Foundation Scholars Programme, the Africa Climate Collaborative (ACC), and the e-learning initiative, which are promoting increased access to education, research development, climate resilience, skills enhancement, and preparing young people for future opportunities.
Delivering the opening remarks, the Deputy Vice-Chancellor, Academic Affairs, Makerere University, Prof. Sarah Ssali, stated that stakeholder engagement was vital in building stronger links between the University, students, academic staff, employers, and other parties involved in shaping graduates’ futures.
“You have been chosen for a purpose because it was not just about engaging with the students and stakeholders, but also with those involved in developing knowledge products and those who train and mentor our students,” Prof. Ssali said.
She emphasised the significance of partnerships in widening access to higher education, especially for students from marginalised backgrounds, highlighting that through scholarship programmes and inclusive education initiatives, Makerere University continues to attract and support talented students who might otherwise face obstacles to university access.
Prof. Ssali acknowledged the contribution of the Mastercard Foundation Scholars Program alongside other university initiatives, including the Africa Climate Collaborative, fee waiver schemes, and Council scholarships, which offer opportunities for students—especially those from vulnerable communities and talented female learners.
“Your investment in these young people is not charity, but a shared national development priority,” she said.
She explained that Makerere University’s partnership with the Mastercard Foundation aligns with the University’s strategic aim to enhance human capital development, research, and innovation in support of national development priorities under Uganda Vision 2040 and the Fourth National Development Plan.
Prof. Ssali noted that the University has, over the years, transformed into a research-focused institution, with partnerships enabling it to address critical societal challenges.
She urged stakeholders to continue supporting young people through mentorship and guidance as they prepare for employment and entrepreneurship.
The Permanent Secretary, Ministry of Gender, Labour and Social Development, Mr Aggrey David Kibenge, praised the collaboration between Makerere University, the Mastercard Foundation, and other stakeholders, emphasising that teamwork is vital in tackling Uganda’s youth unemployment problem.
He observed that Uganda’s youthful population presents both an opportunity and a responsibility, with more than 70 per cent of the population under 30 years.
Mr Kibenge said the government alone cannot address youth unemployment and welcomed partnerships that support young people with relevant skills, employment pathways, and opportunities for entrepreneurship.
He highlighted government interventions, including the National Apprenticeship and Graduate Volunteer Programme Management Information System (NAGVPMIS), which links graduates with potential employers via a digital platform.
The platform enables young people to upload their qualifications and skills, while employers can find suitable candidates based on available opportunities.
“By digitising the matching and recruitment process, we are making the system more transparent, efficient, and merit-based,” Kibenge said.
The Permanent Secretary also emphasised the need for education institutions, employers, and the government to work together to address the skills gap affecting many graduates entering the labour market.
He noted that stronger partnerships with initiatives such as those supported by the Mastercard Foundation will help young people acquire skills that respond to changing labour market needs.
He reaffirmed the Ministry’s commitment to collaborating with the Mastercard Foundation and other partners to create more opportunities for young people to access dignified work.
Mastercard Foundation Highlights Young Africa Works Progress
Representing the Mastercard Foundation, Ms Maria Mugerwa, the Finance Lead at the Foundation, provided an update on the Young Africa Works Strategy, which seeks to enable 30 million young people, 70 per cent of them women, across Africa to access dignified and fulfilling work by 2030.
She explained that, in Uganda, the strategy aims to reach 4.3 million young people aged 18 to 35 through initiatives centred on entrepreneurship, enterprise development, education, and skills enhancement.
The strategy supports key areas, including micro, small, and medium enterprises (MSMEs), agriculture, the digital economy, creative industries, and inclusive opportunities for young people.
Ms. Mugerwa noted that the Foundation’s approach is built on partnerships that bring together universities, government, private-sector actors, and communities to create pathways for young people to transition from education to employment.
“Closing this gap will require stronger collaboration among all stakeholders, including linking universities and graduates to opportunities created under the Young Africa Works Strategy.” She said.
She emphasised that ongoing collaboration will be essential in widening access to employment opportunities, finance, markets, and entrepreneurship support for young people.
Highlights of Mastercard Foundation Initiatives at Makerere University
Mastercard Foundation Scholars Program
The Mastercard Foundation Scholars Program at Makerere University continues to transform the lives of academically talented but economically constrained young Africans by expanding access to quality university education and nurturing the next generation of transformative leaders.
In a presentation by Prof. Justine Namaalwa, the Program Director, the initiative was emphasised as a comprehensive support model that extends beyond scholarships to offer academic assistance, leadership growth, psychosocial well-being, community involvement, and pathways to dignified employment, entrepreneurship, and further education.
The Program has supported 971 Scholars and alumni, with many transitioning into formal employment, entrepreneurship, and advanced studies.
Guided by the values of listening, humility, kindness and respect, co-creation, and impact, the program promotes inclusion, belonging, and agency among young people.
Africa Climate Collaborative at Makerere University
The Program Director of the Africa Climate Collaborative, Prof. Gorettie Nabanoga, said that the programme, which kicked off in 2025, is a transformative eight-year university-wide initiative designed to empower young people and strengthen Africa’s capacity to develop inclusive, equitable, and innovative responses to climate change.
Implemented in collaboration with global and regional partners, including the University of Cambridge, the University of Cape Town, the University of Ghana, and the Association of African Universities, the Collaborative focuses on four interconnected pillars: workforce development, entrepreneurship, research and innovation, and networks, policy, and learning.
Through its workforce development pillar, ACC will expand access to quality education by providing comprehensive scholarships to 250 Master’s students and 40 PhD students, while strengthening research capacity through academic mentorship and support.
The entrepreneurship pillar will equip 500 youth not in education, employment, or training with green entrepreneurship skills, provide incubation support, and promote youth-led green innovations.
The Collaborative will also establish a Climate Resilience Support Centre to drive interdisciplinary research and innovation while fostering partnerships, policy dialogues, and knowledge exchange to support climate-resilient communities.
e-Learning Initiative Phase II
In a presentation by Prof. Paul Birevu Muyinda, Director of the Institute of Open, Distance and eLearning (IODeL) at Makerere University, the progress and future direction of the Mastercard Foundation e-Learning Initiative Phase II were highlighted.
Building on the successful completion of Phase I in December 2024, Makerere University secured participation in the second phase, which aims to accelerate digital transformation and strengthen inclusive, learner-centred, and scalable e-learning systems across the institution.
The initiative seeks to enhance access to quality digital education by developing 10 fully online academic programmes and 10 micro-credentials by 2030. It will also establish integrated digital learner support services, strengthen digital infrastructure, and promote digitally empowered leadership and governance within the University.
A key component of the initiative is building institutional capacity in learning design and technology.
Since January 2026, 35 Makerere University staff members have been undertaking graduate-level training at Arizona State University, with 13 pursuing Master’s programmes and 22 enrolled for graduate certificates in Learning Design and Technology.
Through strategic partnerships and innovation, the initiative will position Makerere University as a leader in digital education, expand opportunities for inclusive learning, and strengthen resilience in higher education.
The second stakeholder engagement session concluded with several stakeholders, including DFCU Bank, the Uganda Manufacturers Association (UMA), the Private Sector Foundation Uganda (PSFU), and Finn Church Aid, among others, committing to building stronger pathways that will enable students and graduates to contribute meaningfully to Uganda’s social and economic transformation.
Damali Mukhaye is the Communication, Public Relations, and Branding Officer for Africa Climate Collaborative at Makerere University.
General
Benchmarking Best Practices In Quality Assurance: Official Visit To The University Of Cape Town
By Dr. Irene Rebecca Namatende
1.0 BACKGROUND
A team of four members of staff from the College of Health Sciences (CHS), Makerere University undertook an official benchmarking visit to the University of Cape Town (UCT) from 19th to 26th April, 2026. The four are members of the Quality Assurance, Gender Mainstreaming and ICT Committee-CHS. The delegation comprised two academic and two administrative staff led by the Dean, School of Dentistry, Prof. Annet Kutesa. Other members included;
- Dr. Irene Rebecca Namatende – Quality Assurance Officer-CHS
- Dr. Kalidi Rajab – Lecturer in the Department of Pharmacy
- Mr. Bataamye Herbert – CHS Registrar.
The primary purpose of the visit was to benchmark Quality Assurance (QA) systems in teaching, learning, and governance; strengthen institutional collaboration; and explore opportunities for academic exchange and joint initiatives between Makerere University and the University of Cape Town.
1.1 Purpose of the Visit to UCT was
- To gain an understanding of institutional QA frameworks at UCT across teaching, research and governance, and identify adaptable best practices for Makerere University.
- To explore effective strategies used by UCT to design, monitor, and continuously improve academic programmes, ensuring relevance, consistency, and excellence.
- To learn from UCT’s experiences and approaches to national and international accreditation processes, including preparation, documentation, and stakeholder engagement.
- To examine mechanisms for fostering staff engagement, ownership, and accountability in QA and continuous improvement processes.
2.0 Key Areas Covered During the Visit
2.1 Quality Assurance Systems
The visit explored the institutional quality assurance framework at the University of Cape Town, focusing on its structured approach to academic quality management. Emphasis was placed on clearly defined QA units, robust monitoring and evaluation mechanisms, and the integration of quality assurance processes into routine academic delivery and programme oversight. Discussions also highlighted systematic approaches to curriculum design and periodic review, ensuring alignment with accreditation standards and evolving educational needs.
We found that QA frameworks at UCT cut across teaching, research and governance. Here below are some of the key findings;
- All programmes must be approved by the Council of Higher Education, Quality Regulation Framework.
- All programmes must be accessible to the Council of Higher Education (CHE).
- The Academic Programmes at UCT are reviewed after every 5 years.
- Every programme goes through detailed evaluation before approval.
- Support Staff are also interviewed before appointment into university service.
- Each programme must be accounted for by UCT to the Councils
- Comprehensive information for each programme is required by the Councils before approval is given.
- It is important to have integrity of qualifications and qualification of programmes.
- After O. Level the students sit for a National Benchmark Test.
2.2 Governance and Leadership
The visit provided insights into transparent and participatory governance structures that support effective decision-making. There is a strong emphasis on staff engagement, accountability, and leadership at different institutional levels. A culture of continuous improvement is embedded within governance systems, supported by regular review and feedback mechanisms.
2.3 Teaching and Learning
The discussions further highlighted the institution’s diverse student assessment methods and structured feedback systems, alongside the effective integration of digital technologies to enhance teaching, learning, and student engagement.
Here below are the key outcomes;
- Every Course unit exam should be moderated by an External Moderator.
- The external moderator is appointed at the beginning of the year.
- The external moderator makes recommendations.
- These recommendations are in form of policies.
- Ensure overall examination preparedness for all students
- The template for external moderation is revised regularly.
- The moderators also assess if, the exams are fair or not.
Conclusion:
Key Takeaways
- The promotion ladder at UCT is more on the Competences, individual contributions on supervision, publications, community service and experience.
- QA is embedded in every unit and department.
We thank the Principal, College of Health Sciences and CMT for the support that facilitated this benchmarking visit.
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