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Frederick Kyazze: The Unwavering Custodian of Mak’s Transcripts Office

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Frederick Mbabaali Kyazze speaks with firmness as he shares his life-changing experience at Makerere University. The 62 year old senior citizen of average height, dark complexion and a lean frame has recently retired from Makerere University after fourteen years of dedicated service as a Senior Assistant Registrar.  Tiny wrinkles of untold wisdom are beginning to form on his face. His eyes are a deep haven of thoughts and exude intelligence. He turns up for this interview in a neatly pressed cream suit, which reminds me that neat suits have been his trademark over the years. He begins to speak, carefully choosing his words.

Joining the Transcripts Office

In the year 2000, Kyazze joined Makerere University as an Assistant Registrar, Senate Division. After only six months, the hardworking man was assigned a bigger responsibility to head the Transcripts Office.  His immediate Supervisor at the time, who later became Academic Registrar of Makerere University Mr. Amos Olar Odur, referred to this move as a vote of confidence in Kyazze. He was subsequently duly appointed to the rank of Senior Assistant Registrar.

“At that time, there was a general public outcry about transcripts in Makerere University. I recall a famous joke on one of the local FM stations that ‘okufuna transcript e Makerere, bakutuma mu ggulu,’ loosely translated as ‘it is easier to go to heaven than to get a transcript from Makerere University.’ Now as Head of the Transcripts Office, I knew it was time to roll up my sleeves and get to serious work; and I resolved to endeavour to not only do good, but do it well too,” Kyazze reminisces.

“I received a letter transferring me to the Transcripts Office with immediate effect. At about 2:00pm, I entered my new office and started work, without induction. My predecessor, Rose Bwire, was also needed in another unit immediately. I take this opportunity to kindly request the concerned officials to pay attention to induction of new officers when transfers are made. I had some challenges in adjusting to my new role minus induction but with the guidance of a few colleagues, I later found my way around,” he says. This new development came with additional responsibilities for Kyazze. 

It is then that Kyazze learnt of the various hindrances to fast acquisition of transcripts at Makerere University. Cases of missing/misplaced marks, late submission of marks and submission of incomplete marks were the most common reasons for delayed transcripts. Kyazze would have to face the students one after another and explain to them that everything possible was being done to process their transcripts. He and his team, would then work backwards to resolve the issue with the relevant department. But this did not always go well with the affected students, some of whom would throw insults at him. It is from such incidents that the then Acting Academic Registrar (AR), Sebastian Ngobi referred to him as the punching bag of Makerere University. “This nick-name was because whoever had issues with their transcript came to me. A student would not know which lecturer or department had not submitted results in time. I was the face of the University and I took the punches. I could not reveal to the students where the problem lay even when I knew it. I used to call myself the devil that the public loves to hate,” he recalls with nostalgia.

Transformation of the Transcripts Office

Kyazze shares that most of the Department’s operations were manual at the time. Ordinary typewriters were used to inscribe on the transcripts. Faculties submitted results manually on a results sheet. This contributed to further delays in processing transcripts. Nonetheless, Kyazze inspired his team to do their best in the circumstances. But in 2003, the Academic Registrar’s Department started automating its processes.

In 2009, Kyazze became the Acting Deputy Registrar in charge of the Examinations and Transcripts Division. This was an internal arrangement in the AR’s Department, pending confirmation from the Human Resource Directorate. This new role required Kyazze to timetable university wide examinations, draft budgets for these exams and writing to the various Faculties requesting them to nominate external examiners. Nonetheless, he continued to help out in the Transcripts office too. 

Kyazze recalls that in 2009, the then Acting Vice Chancellor, Prof. Venansius Baryamureeba walked into his office and directed that transcripts be ready for issuing on graduation day. “This was the beginning of major change. We worked so hard even on 26th December to ensure that transcripts for the January 2010 graduation ceremony were ready. I am glad that by graduation, we had 80% of the transcripts ready. The remaining 20% were processed shortly afterwards. Commendably, the VC made sure that we were properly and promptly rewarded for these extra hours and we felt so motivated,” he narrates with a smile. Early processing of transcripts now became a culture and continues to date, save for few problem cases. Kyazze partly attributes this to the computerized management of data.

Another transformation has been in the date the Academic transcript bears. Initially since the 1980s, transcripts would carry the date of graduation, but this has since been revised to the date of completion since graduation comes much later in the following year and this led to delays in issuing definitive transcripts. Only the certificate bears the date of graduation.

During his tenure, Kyazze initiated improved furnishing and equipping of the transcripts office. “We produce transcripts massively. With time, I realized that storage of these transcripts was becoming a challenge. Since at that time the AR’s Department was managing its own budget, I proposed procurement of more filing cabinets across the department and this was done,” he explains in reference to the permanently fixed cabinets.

Paradoxically with the massive production of transcripts, thousands remain uncollected. The AR’s department continues to call out to graduates to pick their transcripts spurning as far back as the 1990s

Memorable moments

During his tenure at Makerere University, Kyazze has interacted with and served people from all walks of life. He vividly recalls a time when he attended to Cardinal Emmanuel Wamala. “A colleague, Simon Sagala who was the Manager of the University Printery at the time, came running and informed me that Cardinal Wamala was in the queue with students waiting to see me. I requested that the Cardinal be ushered in. He was here on behalf of a Priest from Kabale, whose transcript was urgently needed in Rome. I was able to help the Cardinal that very day,” says Kyazze. He also recalls having attended to the former Minister of Education, Hon. Geraldine Namirembe Bitamazire and former Deputy Chief Justice Leticia Kikonyogo, who were personally inquiring about their children’s transcripts. He is particularly happy that his signature is out there on thousands of transcripts. “This is a legacy that I am so proud of. I know my name will be remembered occasionally by these people and I am grateful to God for the opportunity to have served,” he says.

Lessons learnt

For the time spent at Makerere University serving students, staff and the public, Kyazze has learnt that it is imperative to remain ethical and composed in all situations. “I have learnt that it is important to stick to ethics and guard against compromise. For example, some people would come here requesting that the date of birth on their transcripts be changed to suit their needs and I would tell it straight to their faces that this cannot be done, no matter what they wanted to offer in return or the position they held in society. Some would get angry,  throw insults and slam the door on their way out, but I eventually got used to these outbursts and stuck to my principles,” asserts Kyazze.

Kyazze has had to handle numerous sensitive investigation cases related to forged academic qualifications and transcripts. He has also had to turn up as a key witness in lawsuits filed against Makerere University in relation to transcripts. He affirms that integrity and sticking to his principles has bailed him out in times like these.

The Family man

Kyazze is a proud father of four; two boys and two girls. He has single-handedly raised his children since his dear wife, Betty Kyazze, passed on in 2002. “Fortunately I had been the type of father who leaves work and heads home straight away. This has allowed me ample time to groom my children,” he says. Two of his children have since graduated and the other two are steadily following suit. In his free time, Kyazze will be found glued to a current affairs program or watching a television documentary. He also has a deep passion for reading on a wide variety of topics.

What next after retirement?

Kyazze has now retired from Makerere University after what he describes as a successful career. He is nonetheless concerned about the delays in receiving retirement packages at Makerere University. “It is a challenge when Staff members retire and their funds are not released on time. So one finds oneself struggling with a number of expenses and sometimes their retirement projects freeze,” he explains.Mr Frederick Mbabaali Kyazze and Mr. Richard Byarugaba

Nonetheless, this highly schooled French and German tutor has aggressively plunged into offering consultancy services in higher education and languages. Kyazze also proof-reads and edits manuscripts in English, French, Luganda and German for publishing.

Kyazze’s former roles at Makerere University have since been taken over by Richard Byarugaba, who is also in charge of the Transcripts Office and closely worked with Kyazze for over three years.

Kyazze the Professional Teacher

Frederick Mbabaali Kyazze is a teacher by profession and graduated from Makerere University with a Bachelor’s Degree and Concurrent Diploma in Education in 1977. He specialized in languages (French and German).  Kyazze had wanted to study law but this was hampered by a Government directive following the turbulent political times of the 1970s.  “I recall that the Asians and many expatriate teachers had been expelled from Uganda, so there was a dire need for teachers. The late President Idi Amin’s government gave a directive that a large quota of admitted students be channeled into teaching. One afternoon in 1974 the then Minister of Education, Brigadier Barnabas Kili,  came and harangued us in the Makerere University Main Building, telling us that we were to become teachers whether we wanted it or not, thus ‘conscripting’ us into the teaching army ” he narrates in a low tone.

Kyazze then opted to teach German since he had studied it at Bachelors, to broaden his A-level choice of History, French and Literature in English. At first, Kyazze was not allowed to take German as a teaching subject since he was a beginner, but with his excellent grades, the then Dean of Education, Prof. Rukare reasoned that Kyazze be given a chance.

Kyazze graduated from Makerere University to teach languages in Secondary Schools. He taught German in Kibuli Secondary School and Mengo Senior School concurrently (1977 -1980). He also taught French at Kampala High School and Trinity College Nabbingo.

“In 1982 the Head of the German Department at Makerere University, Dr. Jörg Braunert came looking for me. He asked if I could teach German at Makerere University. I had passed German with flying colours, under the guidance of Frau Ingrid Hills and Dr. Brigitte Kochan, my lecturers. I obliged and returned to Makerere as a Teaching Assistant,” he explains. He was given a two year renewable contract, which was later renewed thrice. Kyazze says he indelibly profited from teaching French and German because this enabled him to secure scholarships to attend short term training and refresher courses in France (1977 and 1983), Burundi (1989) and Germany (1978, 1991 and 1995). He has also participated in numerous annual East African German Teachers’ Seminars under Nairobi’s Goethe Institut’s auspices.

Kyazze later stopped teaching and enrolled for a Masters in French at Makerere University. Upon graduating with a Masters in 1997, Kyazze returned to the classroom to teach languages in secondary school. He was one of the most sought after French examiners by Uganda National Examinations Board (UNEB).

In 1999, Makerere University advertised for administrative jobs in the Academic Registrar’s Department. This signaled a shift in career for the illustrious Frederick Kyazze Mbabaali. He set foot in the AR’s Department, where he has left an unquestionable legacy.

Article by Marion Alina

Denis Wamala

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Special Exam Results -Diploma in Performing Arts 2025/26

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The results for the 2025/2026 special entry examination for the Diploma in Performing Arts held on Saturday 17th May, 2025. Candidates who scored a final mark of 50% and above passed the Examination and have been recommended to the university’s Admissions Committee for consideration.

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Mature Age Scheme Exam Results for 2025/2026

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The Office of Academic Registrar, Makerere University has released full results for the Mature Age Entry Scheme Examinations for the Academic Year 2025/2026 held on Saturday 14th December, 2024.

The Candidates who scored a final mark of 50% and above passed the examination and have been recommended by the Pre-Entry & Mature Age Committee to the University’s Admissions Board for Consideration.

The Aptitude Exam  Results for 2025/2026 Academic Year released in February 2025 can be found here.

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Directorate of Graduate Training Completes Training of First Cohort Training of Supervisors

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By Moses Lutaaya

The Directorate of Graduate Training (DGT) has in collaboration with Centre for Teaching and Learning completed the training of the first cohort of Graduate Supervisors.

Participants were academic staff from two colleges namely, College of Engineering, Art and Design (CEDAT) and the College of Agricultural and Environmental Sciences (CAES).

The three-day training that took place at the Telepresence Centre, Senate Building ended on Friday 20thJune 2025.

In his closing remarks to the participants, the Director of Graduate Training Prof. Julius Kikooma said, “This is the first cohort we are working together with the Center for Teaching and Learning to put together continuous professional development Program so that we are able to enforce the new teaching and learning policy.”

He said that before lecturers are allocated students for supervision, they must first go through this form of formal teaching and learning training to equip them thoroughly with certification required of supervision of graduate students.

“We are coming up with process to ensure that the certificates earned by participants allow you to supervise graduate students. This is the direction of the university and we must ensure that such trainings are concluded and completed successfully by all participants”, Prof. Kikooma.

Prof. Julius Kikooma – Director of Graduate Training

“We can only have you certified upon completing all the exercises in the training process. This is when you will be eligible to receive the work load for supervision”, He added.

“This training of Supervisors is going to be continuous so that all academic staff in colleges and schools are equipped. This first cohort is going to be our building block to the future trainings in the colleges.”

With such capacity building trainings, Prof. Kikooma said that the university is on the right path to achieving its targets in the new strategic plan of increasing the number of graduate students while progressively reducing the under graduate students.

He further hinted that, “We are in the process of writing a curriculum on this, which will be presented for approval before it is rolled out.”

He echoed all participants to share the knowledge they have acquired adding, “Share all you have learnt, do not keep it. Be open minded, have proper communication channels and the sky will be the limit for you.” 

Dr. Robinah N. Kulabako, The Head of Department of Civil and Environmental Engineering at CEDAT welcomed the training adding, “This training is very pertinent. I have had the opportunity to supervise Masters and PhD students for over 15 years and I must say that the need to be subjected to this training cannot be over emphasized because there is need to learn, unlearn and relearn many aspects involved in the supervision process.”

She added, “We are moving towards knowledge-based supervision rather than experience-based supervision. This means we must be informed and equipped to be able to advise, guide and mentor to be able to lead a successful supervision journey for both supervisor and supervisee.”

Dr. Andrew Gilbert Were – a lecturer at CEDAT and a participant said, “It is important that all supervisors of graduate students receive this certification from Makerere University through a systematic training process that enables them to attain diverse skills to facilitate learning of graduate students from diverse cultures and with unique set of circumstances.”

“This training is long overdue. In fact, it was an oversight that we could be allowed to supervise students without undergoing supervisors’ training.”

Dr. Dorothy Ssebowa, The Director Centre for Teaching and Learning support- CEES said, “The training this time round has had a mix of early career professionals including Lecturers, Supervisors and Professors share experiences. We have learnt a lot more from experienced supervisors who have shared practices on how they have done supervision over the years.”

“The knowledge and experience-based approaches have made this collaboration very active, interactive and learner centered which has resulted into a collaborative learning from the interdisciplinarity of staff from CEDAT and CAES. The issue now is to continue with professional development across all levels.” She added.

The Makerere University Directorate of Graduate Training (DGT) in collaboration with the Centre for Teaching and Learning completed the training of the first cohort of Graduate Supervisors. This activity was supported by the iCARTA – Institutionalization of Advanced Research Training in Africa, a NORHED II Project at Makerere University.

Mak Editor

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