General
AR Department Refresher Seminar Builds Teamwork and Social Cohesion for Improved Service Delivery
Members of Staff from the Department of the Academic Registrar (AR) at Makerere University have been urged to build strong teamwork with social cohesion in order to improve on service delivery. This was at the Departmental Refresher Seminar held on 14th and 15th March 2019 at Hotel Africana; to develop a deeper understanding and appreciation of roles and responsibilities as well as aligning the Department to suit the Collegiate system.
The two-day Seminar was officially opened by the Deputy Vice Chancellor (Academic Affairs), Dr. Umar Kakumba under the theme: Institutional Cohesion and team work for improved service delivery.
According to the Deputy Registrar (Undergraduate Admissions and Records Division) Mr. Charles Ssentongo, the Seminar was geared towards helping staff appreciate the theme through;
- Harmonizing Departmental operations under the Collegiate system
- Enhancing the working relationship between Departmental staff and other members of staff (Academic, Administrative and Support) in the university
- Re-orienting staff who were appointed to act as College Registrars into the roles and responsibilities of the Department of the Academic Registrar
Dr. Umar Kakumba applauded the leadership of the Academic Registrar’s Department for the thoughtful decision to bring the team together to discuss and reflect on their Unit specific and departmental responsibilities as well as their allegiance to the university.
Re-echoing the seminar theme, Dr. Kakumba said that team building and social cohesion are important factors in driving the institution’s goal and objectives. “As a scholar of organizational behavior, I am happy to mention that the theme blends harmoniously well with the pertinent factors of institutionalizing the university,” he said.
According to Dr. Kakumba, organizations are built on four (4) core blocks of; Vision, mission, goal and people. Institutions work towards achieving their goals and aspirations. To achieve this, they develop a vision with achievable objectives; a mission that captures the institution’s identity; and a goal that provides an explanation for the institution’s existence.
“Institutions are built on human systems, not on walls, or blocks. Without the human side enterprise, you cannot go anywhere. The people you employ must be nourished like babies. Seminars, workshops, conferences, retreats, are very critical in feeding the human enterprise,” he stated.
The Academic Registrar, Mr. Alfred Namoah Masikye thanked members of staff for the great work they are doing for the university and the Department. He encouraged them to always exercise the highest level of integrity when performing their daily duties. In the Same spirit, he applauded the team that developed the Departmental Strategic plan of 2020-230
He described the Department of Academic Registrar as a sensitive place dealing with student academic records. He therefore urged staff to perform their work diligently to the satisfaction of both the employer (government, university) and the client (students, parents, sponsors and investors).
“As the Department, we have registered success in the mandate that we are supposed to perform because of your hard work. I appreciate your commitment to your roles and obligations. I believe that we can do better. We are holding this Refresher Seminar to improve further,” he said.
He advised staff to love and appreciate their jobs when he said, “Makerere University has nurtured us. We have been able to educate our children and care for our wellbeing. Let us value the jobs that we have and perform to our best.”
The Facilitator, Mrs Alice Mubiru advised participants to always focus on applying for jobs that suit their interests and abilities. “If you want to excel at your work, it is important to do a job in line with your interest and ability.”
The Refresher Seminar was an interactive session with participants sharing knowledge, professional experiences and enhancing individual capacity development.
Participants were able to reflect on the importance of the various policies that are critical in the execution of the mandate of the Department of the Academic Registrar.
In a presentation, the Deputy Registrar (Senate Division), Mrs. Patience Rubabinda Mushengyezi encouraged members of staff to read and understand the University policies that govern their respective roles.
“The Department has a policy on admissions, registration, students’ loads, policies on withdrawal and policies on retakes. Since we are dealing with students, we need to be familiar with these policies to avoid mistakes. These policies help us to interpret the University mandate, goals and objectives. The policies help us to enforce university rules,” she emphasized.
Discussing the role of the Department of Academic Registrar in enhancing public relations at Makerere University; the Principal Public Relations Officer Ms. Ritah Namisango urged staff to always have a sense of belonging to Makerere University.
She asked staff to guard against actions that tarnish the university image and reputation and advised them on the proper and professional use of communication platforms while sending a formal communication on behalf of the University.
“Poor customer care, missing marks, not responding to complaints in time, students and staff strikes, students who have satisfied requirements missing on the Graduation list, are some of the actions that have negatively impact the University’s reputation among its publics,” she mentioned.
In a presentation on Customer care, Ms. Namisango highlighted the need to train University staff on customer care. According to her, customer care is a vital element of institution-client relationship and can strongly impact the operations of the institution and its image.
“We should serve our clients (students, fellow staff, partners, investors, parents) with a positive attitude and humility. The way we handle them either strengthens or weakens our reputation, builds or destroys our image and promotes or negatively affects the Makerere University brand,” she said.
“Remember that our actions; whether individual or departmental, will impact the university. Excellent customer care service leads to a wonderful Public Relations Strategy. Always remember to treat people well. Be kind to your customers so that they appreciate your services,” she added.
To develop a deep understanding and appreciation of the mandate of the Academic Registrar, the participants listened to unit specific presentations from the following Divisions/Sections:
- Undergraduate Admissions and Records by Deputy Registrar, Mr. Charles Ssentong
- Examinations and Transcripts by Deputy Registrar, Mr. Tom. L. Otim
- Certificates, Ceremonies and Publications, Ms. Dorothy Kabanda
- Experiences, Work Load and Expectations at the College level, Dr. Alfred Tingo
- Application avenues, processes and requirements for application, Ms. Hellen Ssali
- The Role of the Central Office by Mr. Thomas Baguma
- Available Systems in the ICT Division and demonstrations of AIMS, Ms. Ruth Iteu
- Budgeting and accounts procedures in Accounts Division, Ms. Maria N. Kigonvu
In the wrap up session, the members emphasized the need to review the Structure of the Department of the Academic Registrar; recruit Registrars at the School level for enhanced delivery at the College level; lobby for increased financial resources allotted to the Department; hold a Training in Public Relations and Customer Care; budget for Annual Capacity building programmes among other proposals.
Article by: Proscovia Nabatte, Mak Public Relations office
Students with disabilities at Makerere University have been requested to stop seeking for special attention and instead look for solutions and opportunities for personal growth.
This was during a mental wellness, inclusion and safeguarding session organized by the Dean of Students office and the Mastercard Foundation Scholars Program at Makerere University.
Addressing students on mental health and disability inclusion, Mr. Marvin Ggaliwango, a lecturer at the College of Computing and Information Sciences (CoCIS), noted that if the students stop complaining, they will become empowered to take charge of their own development, build resilience and engage confidently in both academic and social environments.
“Turn your lived experiences into tools for innovation. Stop complaining and start creating solutions for yourselves. You are the one living this life, and that gives you the authority to be an expert. When you develop a solution, it doesn’t just benefit you, it helps others too, by removing barriers,” Mr. Marvin Ggaliwango, said.
He encouraged students to see themselves not as victims of circumstance, but as active participants and co-creators of the inclusive environment they wish to experience.
“Learn how to communicate effectively and humbly. If you have a problem, express yourself clearly. Do not isolate yourself or feel resentful. You are not defined by disability, you may face disadvantages, but you still have ability,” he encouraged.
Throughout the session, students listened attentively as he emphasized the importance of self-awareness and personal responsibility, urging them to understand their strengths, acknowledge their limitations and take deliberate steps toward personal growth while contributing positively to the University community.
“We must enhance and ensure that our mental health is number one. Always choose yourself first. Choose what makes you happy and protect your peace. If you are at peace with yourself, your academics will improve. There is a strong link between mental wellness and academic success,” Mr. Ggaliwango, noted.
In his speech, Mr. Musa Mwambu, the Disability Inclusion Advisor at Light for the World Uganda, called upon the students with disabilities to enhance and ensure that their mental health is prioritized.
“As students living with disabilities, sometimes you over expect, because you have a disability you should be given, listened to and when people do not listen to you, you attribute it to your disability, get it from me, even those without disabilities are not listened too. Things are not happening to you because of your disability it is because of the world we live in. Everything that happens to you can happen to others,” Mr Mwambu, noted.
“Have fun with your life. Make yourself happy and be smart. Present yourself in public confidently wherever you go. The way you carry yourself can improve your mental health and how others perceive you,” Mr. Mwambu said.
He reminded the students that gaining admission to Makerere is itself a milestone.
“There are many people without disabilities who have never stepped at Makerere University. Find something that empowers you and hold on to it. You may have a physical impairment, but if you are brilliant in class, you can lead discussions and inspire others,” he added.
During the session, Dr. Rodney Rugyema, the Acting Principal Warden, welcomed the students back from the long holiday. He assured them that the University is committed to their safety and well-being while on campus.
Dr. Rugyema emphasized that the University has systems in place to protect students, both physically and psychologically and encouraged them to report any concerns promptly.
“When you are at the University, you are not on your own, we are always here for you. For us to engage you on mental wellness and inclusion, we want you to be in the right state of mind, whole and complete,” Dr Rugyema, said.
He added: “We are here to empower you and we are calling upon you not be a risk for yourself and always be able to detect risks that are likely to affect your mental health and works towards avoiding them and reporting them to ensure that the University manages them before they escalate into real harm whose impact is more serious than you can think,”
During the session, Ms. Diane Nabikolo Osiru highlighted the University’s broader commitment to safeguarding.
Safeguarding at Makerere University refers to measures put in place to promote safety and wellness of all students, staffs and other stakeholders.
“At Makerere University, safety is not a luxury for few. but it is a right for every student. As the semesters begins, we are urging you to learn how to identify signs of harm or abuses and report them to the appropriate safeguarding contact points,” Ms Nabikolo, said.
For support in case of any harm or abuse, International and Refugee Students, can access support through the Advancement and International Office, while Students with Disabilities, can utilize the Disability Support Center. Those with personal and emotional challenges, can visit the Counselling and Guidance Centre.
In his speech, Dr Joab Agaba, a Lecturer in the College of Computing and Information Sciences, guided students how to report risks and incidences to the MakSafeSpace, the e-reporting platform complimenting the other University traditional reporting channels.
Mr. Henry Nsubuga, the Manager of the Counselling and Guidance Center, shared practical strategies for coping with stress effectively including time management, setting realistic goals, seeking support from peers or counsellors.
Students speak out
Shanitah Nahamya, 2nd year student of the Bachelor of Adult and Community Education
“I have learned how to respectfully and appropriately engage with students with disabilities. In the past, I often felt pity when I encountered them, but now I understand that what they need is not pity, it is respect, support, and equal opportunity.”
Guo Dorothy Geri, 1st year student of the Bachelor of Commerce
“I have learnt how to use inclusive language. Before offering help to a student with a disability, I will first ask them, because not all the time do they need our help. You might think someone wants to be helped to cross the road, yet they are waiting for someone.”
Valentines Doris Aduka, 1st Year student of the Bachelor of Biomedical Science
“I have been calling students with disabilities special names, thinking it was kind. But I have learned that they do not want to be treated differently or labeled in a special way. What they value most is being treated like everyone else, with respect, dignity, and fairness.”
General
Strengthening Global Partnerships to Advance Research, Innovation, and Graduate Training: Makerere University Hosts Delegation from the University of Warwick
Makerere University continues to deepen its global engagement agenda through strategic partnerships that enhance research, innovation, and graduate training. On Friday, 13th February, 2025, during a recent engagement with a delegation from the University of Warwick (UK), university leaders, researchers, and administrators explored potential collaborations to address pressing development challenges and strengthen institutional capacity.
Expanding Collaboration in Research and Innovation
Welcoming the delegation, Prof. Fred Masagazi-Masaazi, Chairperson of the Makerere University Research and Innovations Fund (Mak-RIF) Grants Management Committee, emphasized the growing dialogue between Makerere University and the University of Warwick. He noted that ongoing discussions are focused on resource mobilization to support research and innovation, as well as building sustainable academic exchanges for both staff and students.
Dr. Roy Mayega, Mak-RIF Coordinator, together with Mrs. Phoebe Lutaaya Kamya, Deputy Coordinator, and members of the Mak-RIF team, highlighted the Fund’s role in catalyzing collaborative research and strengthening partnerships that translate research into societal impact.
Mr. Simon Kizito, Deputy University Secretary, outlined key areas identified for collaboration, including joint research and innovation initiatives, benchmarking visits across disciplines such as law, science, and ICT, and student exchanges designed to strengthen applied research skills. He also pointed to opportunities for training Makerere staff in specialized areas such as tropical diseases and innovation ecosystems, drawing lessons from Warwick’s strong linkages with industry partners located within its campus.
Makerere’s Strategic Priorities and Global Role
In his remarks, the Vice Chancellor underscored the longstanding relationship between Makerere University and the University of Warwick, dating back to the early 1980s, initially through staff training and more recently through collaborative research.
He highlighted Makerere’s historic contribution to leadership development across Africa and beyond, and the University’s continued growth following faculty rebuilding efforts in the 1980s, which have strengthened its research capacity. Today, Makerere has over 1,300 academic staff, more than 1,000 of whom hold PhDs, positioning the institution to play a leading role in knowledge production.
The Vice Chancellor also outlined major thematic areas where partnerships are critical:
- Climate change and food security: Researchers at the College of Agricultural and Environmental Sciences (CAES) are developing drought-resistant and high-yield seed varieties to address changing weather patterns and food insecurity.
- Public health and infectious diseases: Uganda faces frequent outbreaks of diseases such as Ebola and Marburg, and Makerere has built strong capacity in outbreak response and tropical medicine. The University’s medical school and the Infectious Diseases Institute (IDI) continue to play a pivotal role in research and treatment.
- Peace and conflict studies: Through initiatives such as the Rotary Peace Centre, Makerere contributes to training global leaders in conflict resolution.
- Climate-sensitive macroeconomic modelling: Makerere recently hosted a conference in collaboration with the Ministry of Finance, Planning and Economic Development to advocate for climate-responsive macroeconomic modelling and to plan for the establishment of a Centre of Excellence in this field.
- Innovation and technology: The University’s innovation ecosystem has produced notable outputs, including Africa’s first electric vehicle and ongoing work to expand incubation facilities to enable students to graduate with viable enterprises.
The Vice Chancellor emphasized that addressing youth unemployment remains a central priority, noting that innovation, entrepreneurship, and graduate training are essential to building stable societies.
He further stressed the importance of expanding graduate education. Africa currently produces a small proportion of global research output, and increasing PhD and Master’s training supported by international partnerships remains critical to accelerating knowledge production and development outcomes.
Internationalization and Shared Learning
Speaking on behalf of the University of Warwick, Professor Daniel Branch, Deputy Vice Chancellor, reflected on Warwick’s own institutional journey, noting that its growth has been driven by a strong focus on internationalization, innovation, and research. He expressed Warwick’s commitment to building productive partnerships with African universities, including Makerere, to advance joint research, training, and innovation.
Professor Branch also highlighted the importance of university-industry linkages, citing examples such as collaborations with major manufacturing firms that provide practical training opportunities and inform curriculum development.
Showcasing Research and Innovation at CEDAT
A second session of the engagement was held at the College of Engineering, Design, Art and Technology (CEDAT), where academic leaders and researchers presented ongoing work across multiple disciplines.
Presentations included:
- Development of a solar water pump through reverse engineering (Dr. Edmund Tumusiime)
- Crane Cloud, a locally developed cloud-computing platform (team from the College of Computing and Information Sciences)
- Profiling gaseous emissions associated with burnt bricks (Dr. Nathan)
- Integration of centralized grid and decentralized renewable off-grid systems: a techno-economic analysis (Dr. Abubaker Waswa)
- Innovation and digitalization pathways for affordable housing in Sub-Saharan Africa (Prof. Stephen Mukiibi)
The session was attended by CEDAT leadership, including the Principal, Prof. Moses Musinguzi, as well as deans and heads of department from engineering, built environment, and industrial and fine arts. The day’s activities were concluded with a tour of Makerere University’s Innovation Hub.
The engagement reaffirmed Makerere University’s commitment to building strong, mutually beneficial partnerships that accelerate research, strengthen graduate training, and drive innovation. As global challenges such as climate change, public health threats, and youth unemployment intensify, collaboration among universities remains essential to developing scalable, evidence-based solutions.
Through partnerships such as the one Makerere University and the University of Warwick hope to activate through a Memorandum of Understanding in the near future, Makerere continues to position itself as a leading research-intensive university dedicated to transforming society through knowledge, innovation, and global cooperation.
Caroline Kainomugisha is the Communications Officer, Advancement Office, Makerere University.
On the evening of Friday, 13th February 2026, the Scholars of Mastercard Foundation embraced the new semester with enthusiasm and celebration, showcasing their rich cultural diversity at the annual cultural dinner. This event not only fostered a sense of community but also highlighted the importance of cultural exchange and understanding among the scholars. The purpose of the cultural dinner is to foster unity in diversity within the Scholars community and to enable young people to appreciate and respect each other’s cultural differences.
The Mastercard Foundation Scholars community at Makerere University is a vibrant tapestry of countries, cultures, and backgrounds. In recognition of this richness, the Program team has proposed organising an annual cultural dinner to kick off each new semester. This event aims to achieve several important objectives:
- Promote mutual understanding and cross-cultural appreciation among Scholars.
- Celebrate and highlight the unique cultural identities within our community.
- Encourage confidence and creativity through a dynamic talent showcase.
- Foster a sense of unity and excitement as we embark on the new academic semester together.
During the event, the Scholars proudly showcased their diverse cultures through a vibrant display of traditional attire, engaging dances, delectable dishes, and meaningful expressions in their native languages. The event showcased a rich tapestry of cultures, including the Baganda from Central Uganda; the Banyankore, Bakiga, Batooro, and Banyoro from Western Uganda; the Acholi from the North; the Karamojong from the Northeast; and the Basoga and Bagisu from the Eastern region, among many other indigenous tribes in Uganda. Additionally, attendees enjoyed cultural performances from South Sudan, Rwanda, and the Democratic Republic of Congo, celebrating the unique heritage of each community.
The event also featured a vibrant showcase of cultural attire, accompanied by traditional songs and dances. Attendees enjoyed cultural dress modelling, engaging performances, art displays, and interactive quizzes, culminating in exciting prizes awarded to outstanding performers. This diverse array of activities contributed to a rich celebration of creativity and cultural exchange.
The Mastercard Foundation Scholars Program at Makerere University is committed to fostering holistic development, community building, and leadership among Scholars. At the start of each semester, the Program Team hosts a cultural dinner to reconnect the Scholars community, share key Program updates, and create an inclusive space to strengthen belonging and engagement. The cultural dinner is a critical platform for raising awareness of the need to appreciate and respect cultural diversity.
Bernard Buteera is the Principal Communications Officer for the Mastercard Foundation Scholars Program at Makerere University.
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