General
AR Department Refresher Seminar Builds Teamwork and Social Cohesion for Improved Service Delivery
Members of Staff from the Department of the Academic Registrar (AR) at Makerere University have been urged to build strong teamwork with social cohesion in order to improve on service delivery. This was at the Departmental Refresher Seminar held on 14th and 15th March 2019 at Hotel Africana; to develop a deeper understanding and appreciation of roles and responsibilities as well as aligning the Department to suit the Collegiate system.
The two-day Seminar was officially opened by the Deputy Vice Chancellor (Academic Affairs), Dr. Umar Kakumba under the theme: Institutional Cohesion and team work for improved service delivery.
According to the Deputy Registrar (Undergraduate Admissions and Records Division) Mr. Charles Ssentongo, the Seminar was geared towards helping staff appreciate the theme through;
- Harmonizing Departmental operations under the Collegiate system
- Enhancing the working relationship between Departmental staff and other members of staff (Academic, Administrative and Support) in the university
- Re-orienting staff who were appointed to act as College Registrars into the roles and responsibilities of the Department of the Academic Registrar
Dr. Umar Kakumba applauded the leadership of the Academic Registrar’s Department for the thoughtful decision to bring the team together to discuss and reflect on their Unit specific and departmental responsibilities as well as their allegiance to the university.
Re-echoing the seminar theme, Dr. Kakumba said that team building and social cohesion are important factors in driving the institution’s goal and objectives. “As a scholar of organizational behavior, I am happy to mention that the theme blends harmoniously well with the pertinent factors of institutionalizing the university,” he said.
According to Dr. Kakumba, organizations are built on four (4) core blocks of; Vision, mission, goal and people. Institutions work towards achieving their goals and aspirations. To achieve this, they develop a vision with achievable objectives; a mission that captures the institution’s identity; and a goal that provides an explanation for the institution’s existence.
“Institutions are built on human systems, not on walls, or blocks. Without the human side enterprise, you cannot go anywhere. The people you employ must be nourished like babies. Seminars, workshops, conferences, retreats, are very critical in feeding the human enterprise,” he stated.
The Academic Registrar, Mr. Alfred Namoah Masikye thanked members of staff for the great work they are doing for the university and the Department. He encouraged them to always exercise the highest level of integrity when performing their daily duties. In the Same spirit, he applauded the team that developed the Departmental Strategic plan of 2020-230
He described the Department of Academic Registrar as a sensitive place dealing with student academic records. He therefore urged staff to perform their work diligently to the satisfaction of both the employer (government, university) and the client (students, parents, sponsors and investors).
“As the Department, we have registered success in the mandate that we are supposed to perform because of your hard work. I appreciate your commitment to your roles and obligations. I believe that we can do better. We are holding this Refresher Seminar to improve further,” he said.
He advised staff to love and appreciate their jobs when he said, “Makerere University has nurtured us. We have been able to educate our children and care for our wellbeing. Let us value the jobs that we have and perform to our best.”
The Facilitator, Mrs Alice Mubiru advised participants to always focus on applying for jobs that suit their interests and abilities. “If you want to excel at your work, it is important to do a job in line with your interest and ability.”
The Refresher Seminar was an interactive session with participants sharing knowledge, professional experiences and enhancing individual capacity development.
Participants were able to reflect on the importance of the various policies that are critical in the execution of the mandate of the Department of the Academic Registrar.
In a presentation, the Deputy Registrar (Senate Division), Mrs. Patience Rubabinda Mushengyezi encouraged members of staff to read and understand the University policies that govern their respective roles.
“The Department has a policy on admissions, registration, students’ loads, policies on withdrawal and policies on retakes. Since we are dealing with students, we need to be familiar with these policies to avoid mistakes. These policies help us to interpret the University mandate, goals and objectives. The policies help us to enforce university rules,” she emphasized.
Discussing the role of the Department of Academic Registrar in enhancing public relations at Makerere University; the Principal Public Relations Officer Ms. Ritah Namisango urged staff to always have a sense of belonging to Makerere University.
She asked staff to guard against actions that tarnish the university image and reputation and advised them on the proper and professional use of communication platforms while sending a formal communication on behalf of the University.
“Poor customer care, missing marks, not responding to complaints in time, students and staff strikes, students who have satisfied requirements missing on the Graduation list, are some of the actions that have negatively impact the University’s reputation among its publics,” she mentioned.
In a presentation on Customer care, Ms. Namisango highlighted the need to train University staff on customer care. According to her, customer care is a vital element of institution-client relationship and can strongly impact the operations of the institution and its image.
“We should serve our clients (students, fellow staff, partners, investors, parents) with a positive attitude and humility. The way we handle them either strengthens or weakens our reputation, builds or destroys our image and promotes or negatively affects the Makerere University brand,” she said.
“Remember that our actions; whether individual or departmental, will impact the university. Excellent customer care service leads to a wonderful Public Relations Strategy. Always remember to treat people well. Be kind to your customers so that they appreciate your services,” she added.
To develop a deep understanding and appreciation of the mandate of the Academic Registrar, the participants listened to unit specific presentations from the following Divisions/Sections:
- Undergraduate Admissions and Records by Deputy Registrar, Mr. Charles Ssentong
- Examinations and Transcripts by Deputy Registrar, Mr. Tom. L. Otim
- Certificates, Ceremonies and Publications, Ms. Dorothy Kabanda
- Experiences, Work Load and Expectations at the College level, Dr. Alfred Tingo
- Application avenues, processes and requirements for application, Ms. Hellen Ssali
- The Role of the Central Office by Mr. Thomas Baguma
- Available Systems in the ICT Division and demonstrations of AIMS, Ms. Ruth Iteu
- Budgeting and accounts procedures in Accounts Division, Ms. Maria N. Kigonvu
In the wrap up session, the members emphasized the need to review the Structure of the Department of the Academic Registrar; recruit Registrars at the School level for enhanced delivery at the College level; lobby for increased financial resources allotted to the Department; hold a Training in Public Relations and Customer Care; budget for Annual Capacity building programmes among other proposals.
Article by: Proscovia Nabatte, Mak Public Relations office
On Wednesday 16th July 2025, Makerere University lost one of its most cherished sons, Professor Livingstone Sserwadda Luboobi. Described as a mathematician, academic leader, and humble servant, Professor Luboobi devoted more than five decades to the university, rising through the ranks to become Vice Chancellor, and leaving a legacy defined by simplicity, service, and scholarship.
Born to Lameka Serwadda and Sanyu Serwadda on 25th December 1944 in Mitondo, Kalisizo, Kyotera District, Professor Luboobi’s academic career begun as a third-year student at Makerere and continued with unwavering loyalty until his passing. His life’s work reflected not only a commitment to mathematics but also nurturing generations of scholars and leaders across Uganda and beyond.
A funeral service was held in his honour at St. Francis Chapel, Makerere University on 18th July 2025. It was a moment of solemn remembrance and heartfelt tribute. Rev. Canon Dr. John Senyonyi delivered the sermon titled “Only God Knows,” reminding mourners of the mystery and grace of life’s journey. Rev. Canon Geoffrey Byarugaba represented the Kampala Diocese at the service, while former St. Francis Chaplain, Rev. Dr. Canon Johnson Ebong thanked Professor Luboobi for spearheading the Chapel’s expansion. Friends, colleagues, and family members filled the chapel, joined in mourning but also in gratitude for a life that had deeply touched theirs.
Mrs. Lorna Magara, Chairperson of the University Council, spoke movingly about Professor Luboobi’s faithfulness, likening his life to the biblical call in Mark 10:43, “Whoever wants to become great among you must be your servant.”
In his condolence message, the Vice Chancellor, Professor Barnabas Nawangwe, hailed Professor Luboobi as a visionary leader whose legacy is deeply woven into Makerere’s identity as a research-led institution. He credited Professor Luboobi with laying the groundwork for a culture of inquiry—championing graduate programmes, encouraging doctoral training, and fostering international collaborations that strengthened the university’s research profile. “He believed in building systems, not just structures,” noting that many of Makerere’s current research policies stem from his leadership. Even in retirement, Professor Luboobi remained a source of wisdom and guidance, quietly shaping the future of the university he so deeply loved.
Speaker after speaker painted a portrait of a man who led not by pomp, but by quiet strength and deep conviction. The Principal, Professor Winston Tumps Ireeta, speaking on behalf of the College of Natural Sciences (CoNAS), described Professor Luboobi as a foundational figure whose influence is deeply etched in the structures and spirit of the college. He spoke with emotion about Luboobi’s unwavering commitment to academic integrity and his belief in the power of mentorship.
“He was not just a mathematician,” Professor Ireeta said, “he was a visionary who understood the soul of the university. Even in retirement, he remained an advisor, a guide, and a quiet force of wisdom.” He concluded by saying that the college would continue to draw from his example as it navigates the future of science and innovation in Uganda.
Professor Luboobi’s illustrious career at Makerere University included serving as Head, Department of Mathematics from 1990 to 1991. The current Head of Department, Dr. Ismail Mirumbe remembered him as a pillar in the teaching and development of mathematics in Uganda
Professor John Mango, who served as Head, Department of Mathematics during Professor Luboobi’s term as Vice Chancellor from 2004 to 2009 described him as a towering figure of integrity and principle, someone who not only upheld the highest standards of academic conduct but insisted that others around him do the same. “He was a pillar in the department,” Prof. Mango remarked, “and his moral compass was unwavering.”
He recalled instances where Professor Luboobi made firm decisions, including terminating contracts when integrity was compromised, setting a tone that shaped the department’s reputation for honesty and excellence. Even as Vice Chancellor, he remained deeply involved in the department’s affairs, teaching, supervising students, all the while handling top administrative duties punctually. Prof. Mango spoke with great admiration of a man who led by example, mentored many, and whose contributions to mathematics education, research, and policy-making continue to shape the future of the discipline in Uganda and beyond.
According to an article from 1990 written by Dr. Vincent Ssembatya and Andrew Vince at the University of Florida, the Uganda Mathematical Society (UMS), which was formally established on 25th November, 1972 has since inception enjoyed major support from Makerere University and Kyambogo University in terms of infrastructure and leadership. Professor Paul Mugambi, who was also present at Professor Luboobi’s funeral service was elected first president of the UMS. Dr. Saul Nsubuga from the Department of Mathematics represented UMS at the service, honouring Professor Luboobi’s pioneering role in the discipline.
The service also featured tributes from close friends and family. Loved ones shared stories of a man who remained grounded no matter how high he rose, a man who valued relationships and walked closely with his faith. His children and grandchildren remembered him as a father who was ever-present, a listener, and a source of steady guidance.
Professor Daniel Kibuule, son of the late Professor Luboobi and Dean, Faculty of Health Sciences at Busitema University, delivered a deeply personal tribute that painted a full portrait of his father’s life, values, and final days. He expressed gratitude to the University leadership, family, friends, and medical professionals who stood with them during a challenging period. He particularly thanked his siblings, Dr. David Kimera and Dr. Irene Nakiyimba for their unwavering role in caring for Professor Luboobi through illness.
He spoke of a man who, despite great academic accolades, remained deeply humble and committed to discipline, simplicity, and faith. From instilling punctuality and responsibility to ensuring his children charted their own paths, none bearing his surname “Luboobi”, Prof. Luboobi was intentional in every lesson he passed on. Kibuule recalled his father’s insistence on being at home even in his final moments, his strong connection to Christ, and his quiet strength despite his failing health.
Former students and mentees echoed the same sentiments, of a teacher who was generous with his time and invested deeply in others’ growth. The community that gathered was not only there to grieve but to celebrate the quiet legacy of a man whose example continues to live on.
Among the mourners were public figures and leaders, including Hon. Abed Bwanika, Member of Parliament for Kimanya-Kabonera, Hon. Nyombi Thembo, the Executive Director Uganda Communications Commission, and Hon. Dr. Ham-Mukasa Mulira, former Minister of ICT, among others.
In his passing, Makerere University has lost a pillar, but his life reminds us that greatness lies in consistency, in humility, and in service to others. Professor Luboobi’s memory will continue to live on in the minds he shaped, the systems he built, and the values he embodied. He ran his race with grace.
The Writer is a Volunteer in the Public Relations Office, Makerere University
Please click the embedded video below to view the service livestream
Legal and accounting officers from public universities across Uganda have convened, for a high-level training workshop organized by Makerere University. The three-day training, taking place from July 16th to 18th, 2025, is aimed at strengthening legal frameworks, improving institutional governance, and ensuring compliance with public finance and procurement laws within higher education institutions.
Ms. Lorna Magara, Chairperson of the Makerere University Council and Guest of Honour at the opening session, commended the initiative as timely and necessary. She addressed the growing backlog of court cases affecting Makerere and other public universities and outlined measures already taken to mitigate legal risks. These include the establishment of a Legal Rules and Privileges Committee and the Directorate of Legal Affairs, part of a broader strategy to improve legal compliance and foster good governance.
Representing the Vice Chancellor, Prof. Winston Tumps – Ag. Deputy Vice Chancellor (Finance and Administration), described the training as both strategic and practical. “It is imperative that we learn from each other, especially in how we handle employee litigation and institutional legal risks,” he remarked. He added that the program is designed to promote experience-sharing across universities and enhance collective institutional growth.
In his address, Mr. Yusuf Kiranda, University Secretary at Makerere University, emphasized the urgent need for robust legal oversight and more effective case management mechanisms within public universities.
The training featured a keynote address by the Attorney General of Uganda, Hon. Kiryowa Kiwanuka, who provided critical insights into legal expectations for public institutions. He warned that failure to heed legal advice could result in personal liability for accounting officers, citing a precedent involving the Uganda Cancer Institute. “Universities must consult the Attorney General’s chambers before entering into major contractual obligations,” he advised, urging legal officers to document decisions meticulously as proper record-keeping forms the first line of defense in legal disputes.
Hon. Kiwanuka further discussed the government’s ongoing efforts to recentralize legal services to ensure alignment with the Attorney General’s office. He cautioned in-house counsel against becoming overly entangled in decision-making processes, stressing the need for objectivity. Other key issues he addressed included contract approvals, misuse of Memoranda of Understanding (MoUs), and lapses in procurement processes, particularly at the close of financial years.
Participants also benefited from insights by Hon. Justice Musa Ssekaana of the Court of Appeal, who offered an in-depth analysis of judicial review and its significance in promoting lawful, transparent university governance. He called on university legal officers to act with clarity, timeliness, and accountability.
Lady Justice Joyce Kavuma, Judge of the High Court, delivered a comprehensive presentation on dispute and claim management involving public universities. She addressed emerging trends in civil litigation, emphasizing the importance of due process, transparency, and clear communication in resolving employment, student, and contractual disputes. Drawing on real case examples, she urged institutions to strengthen internal systems, embrace participatory governance, and adopt regional best practices to minimize litigation and protect institutional reputation.
The training reflects a shared commitment among public universities to build a more accountable, legally sound, and strategically aligned higher education system in Uganda. Through peer learning and collaboration, participating institutions aim to reduce litigation, enhance institutional autonomy, and uphold the rule of law.
Participating universities include Makerere University, Kyambogo University, Mbarara University of Science and Technology, Busitema University, Mountains of the Moon University, and Lira University.
The training concludes on July 18th 2025, with sessions focusing on employment dispute management in public universities and the implications of recent PPDA Appeals Tribunal decisions on procurement and disposal practices within public entities.
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