General
AR Department Refresher Seminar Builds Teamwork and Social Cohesion for Improved Service Delivery
Members of Staff from the Department of the Academic Registrar (AR) at Makerere University have been urged to build strong teamwork with social cohesion in order to improve on service delivery. This was at the Departmental Refresher Seminar held on 14th and 15th March 2019 at Hotel Africana; to develop a deeper understanding and appreciation of roles and responsibilities as well as aligning the Department to suit the Collegiate system.
The two-day Seminar was officially opened by the Deputy Vice Chancellor (Academic Affairs), Dr. Umar Kakumba under the theme: Institutional Cohesion and team work for improved service delivery.
According to the Deputy Registrar (Undergraduate Admissions and Records Division) Mr. Charles Ssentongo, the Seminar was geared towards helping staff appreciate the theme through;
- Harmonizing Departmental operations under the Collegiate system
- Enhancing the working relationship between Departmental staff and other members of staff (Academic, Administrative and Support) in the university
- Re-orienting staff who were appointed to act as College Registrars into the roles and responsibilities of the Department of the Academic Registrar
Dr. Umar Kakumba applauded the leadership of the Academic Registrar’s Department for the thoughtful decision to bring the team together to discuss and reflect on their Unit specific and departmental responsibilities as well as their allegiance to the university.
Re-echoing the seminar theme, Dr. Kakumba said that team building and social cohesion are important factors in driving the institution’s goal and objectives. “As a scholar of organizational behavior, I am happy to mention that the theme blends harmoniously well with the pertinent factors of institutionalizing the university,” he said.
According to Dr. Kakumba, organizations are built on four (4) core blocks of; Vision, mission, goal and people. Institutions work towards achieving their goals and aspirations. To achieve this, they develop a vision with achievable objectives; a mission that captures the institution’s identity; and a goal that provides an explanation for the institution’s existence.
“Institutions are built on human systems, not on walls, or blocks. Without the human side enterprise, you cannot go anywhere. The people you employ must be nourished like babies. Seminars, workshops, conferences, retreats, are very critical in feeding the human enterprise,” he stated.
The Academic Registrar, Mr. Alfred Namoah Masikye thanked members of staff for the great work they are doing for the university and the Department. He encouraged them to always exercise the highest level of integrity when performing their daily duties. In the Same spirit, he applauded the team that developed the Departmental Strategic plan of 2020-230
He described the Department of Academic Registrar as a sensitive place dealing with student academic records. He therefore urged staff to perform their work diligently to the satisfaction of both the employer (government, university) and the client (students, parents, sponsors and investors).
“As the Department, we have registered success in the mandate that we are supposed to perform because of your hard work. I appreciate your commitment to your roles and obligations. I believe that we can do better. We are holding this Refresher Seminar to improve further,” he said.
He advised staff to love and appreciate their jobs when he said, “Makerere University has nurtured us. We have been able to educate our children and care for our wellbeing. Let us value the jobs that we have and perform to our best.”
The Facilitator, Mrs Alice Mubiru advised participants to always focus on applying for jobs that suit their interests and abilities. “If you want to excel at your work, it is important to do a job in line with your interest and ability.”
The Refresher Seminar was an interactive session with participants sharing knowledge, professional experiences and enhancing individual capacity development.
Participants were able to reflect on the importance of the various policies that are critical in the execution of the mandate of the Department of the Academic Registrar.
In a presentation, the Deputy Registrar (Senate Division), Mrs. Patience Rubabinda Mushengyezi encouraged members of staff to read and understand the University policies that govern their respective roles.
“The Department has a policy on admissions, registration, students’ loads, policies on withdrawal and policies on retakes. Since we are dealing with students, we need to be familiar with these policies to avoid mistakes. These policies help us to interpret the University mandate, goals and objectives. The policies help us to enforce university rules,” she emphasized.
Discussing the role of the Department of Academic Registrar in enhancing public relations at Makerere University; the Principal Public Relations Officer Ms. Ritah Namisango urged staff to always have a sense of belonging to Makerere University.
She asked staff to guard against actions that tarnish the university image and reputation and advised them on the proper and professional use of communication platforms while sending a formal communication on behalf of the University.
“Poor customer care, missing marks, not responding to complaints in time, students and staff strikes, students who have satisfied requirements missing on the Graduation list, are some of the actions that have negatively impact the University’s reputation among its publics,” she mentioned.
In a presentation on Customer care, Ms. Namisango highlighted the need to train University staff on customer care. According to her, customer care is a vital element of institution-client relationship and can strongly impact the operations of the institution and its image.
“We should serve our clients (students, fellow staff, partners, investors, parents) with a positive attitude and humility. The way we handle them either strengthens or weakens our reputation, builds or destroys our image and promotes or negatively affects the Makerere University brand,” she said.
“Remember that our actions; whether individual or departmental, will impact the university. Excellent customer care service leads to a wonderful Public Relations Strategy. Always remember to treat people well. Be kind to your customers so that they appreciate your services,” she added.
To develop a deep understanding and appreciation of the mandate of the Academic Registrar, the participants listened to unit specific presentations from the following Divisions/Sections:
- Undergraduate Admissions and Records by Deputy Registrar, Mr. Charles Ssentong
- Examinations and Transcripts by Deputy Registrar, Mr. Tom. L. Otim
- Certificates, Ceremonies and Publications, Ms. Dorothy Kabanda
- Experiences, Work Load and Expectations at the College level, Dr. Alfred Tingo
- Application avenues, processes and requirements for application, Ms. Hellen Ssali
- The Role of the Central Office by Mr. Thomas Baguma
- Available Systems in the ICT Division and demonstrations of AIMS, Ms. Ruth Iteu
- Budgeting and accounts procedures in Accounts Division, Ms. Maria N. Kigonvu
In the wrap up session, the members emphasized the need to review the Structure of the Department of the Academic Registrar; recruit Registrars at the School level for enhanced delivery at the College level; lobby for increased financial resources allotted to the Department; hold a Training in Public Relations and Customer Care; budget for Annual Capacity building programmes among other proposals.
Article by: Proscovia Nabatte, Mak Public Relations office
General
Makerere University Writing Centre holds second training workshop: Roots for standard University-wide templates in minute writing
By Chris Kaahwa and Ritah Namisango
Makerere University Writing Center (MakWC) has intensified efforts to improve the quality, consistency, and accuracy of official records across the institution.
In pursuit of this agenda, MakWC has lined up a series of writing training workshops targeting University staff in the various units. On 13th November 2025, 27 members of staff participated in the second training workshop, which highlighted the need for development of standardized templates, to guide the documentation processes within the University. This builds on the workshop for the first cohort where 24 members of staff were trained on 6th November 2025.
With over 50 members of staff so far trained, MakWC is building both the individual and institutional capacity in writing minutes, record keeping and presentation of official records.
Addressing the participants, Professor Fredrick Jones Muyodi, Team Leader, MakWC, described the Center as a transformative initiative committed to enhancing academic and scholarly writing, and publication capacities across the University. He shared that the Center continues to support faculty, staff, and students through mentorship and training on various forms of writing, including theses, dissertations, publications, project proposals and grants.
Noting the urge for professional development, Professor Muyodi acknowledged staff from the Department of the Academic Registrar, administrative units, colleges, and Makerere University Jinja Campus for embracing continuous learning. He highlighted the Centre’s deliberate plan to continuously use a comprehensive training and mentorship model, bringing on board specialists and mentors with extensive experience in writing, collaborative research, and publication to guide and support participants.
The Academic Registrar of Makerere University, Professor Buyinza Mukadasi represented by Mrs. Patience Rubabinda Mushengyezi, applauded the Writing Center for continuously providing practical support to staff who handle official documents and sensitive academic information. “This is the kind of support we all need in the various units. Many of us will benefit from this workshop,” she said.
Stressing the need for standardized templates and ethical writing practices, Mrs. Mushengyezi noted that minutes are important documents that must be accurate, confidential, and easy to reference. “Many of us handle sensitive information. A standard template will help us keep our records consistent and professional across all units,” she stated.
Mrs. Mushengyezi encouraged staff to take the training seriously pointing out that proper minute writing and documentation contributes to professional and institutional credibility. She tasked staff involved in writing minutes as well as documentation of university proceedings to ensure that official records conform to the Universities and Other Tertiary Institutions Act.
Guiding participants through the Roles of a Minute Taker, Mrs. Mushengyezi pointed out the different types of meetings, which included; Regular, Special, and Emergency, and urged them to have a solid understanding of the University’s operational framework in order to record such meetings accurately.
During a session on legal compliance, Ms. Esther Kabinga, Principal Legal Officer, explained that adherence to policies and regulations, which govern minutes writing, upholds the integrity of records and decision making process of institutions. “In addition”, she said, “Accuracy and objectivity, completeness and clarity, timeliness and confidentiality, compliance with organizational policies and procedure,” are among the key considerations that the staff should comply with while writing minutes.
She guided participants to desist from including personal opinions in writing minutes, stressing that in accurate or incomplete documentation may expose institutions and individuals to legal risks. “Proper documentation protects both the University and the decision-makers,” she said.
To ensure consistency across academic and administrative units, Ms. Prossie Nakayiki, Acting Deputy Academic Registrar (Examinations and Transcripts) advocated for the adoption of University-wide standardized templates. She explained that standard templates promote a uniform and consistent writing culture. She called upon participants to use simple, clear and official language while avoiding abbreviations and unnecessary jargons. She emphasized that each minute should accurately record the resolution made, indicate the person responsible for follow-up actions, and provide clear timeline for implementation. “Good minutes, reflect not just what was discussed, but also the discipline, clarity, and accountability of the institution,” she added.
In a virtual presentation, Professor Paul Birevu Muyinda, Director of the Institute of Open, Distance and e-Learning (IODeL) sensitized the participants on the Ethical and Responsible Use of Artificial Intelligence (AI). Underscoring AI’s growing transformative role in teaching, learning, research, and administration, Professor Muyinda urged participants to integrate AI tools into their daily work, and to conform to the University’s approved AI policy.
Supporting his submission, Dr. Godfrey Mayende, Head of the Department of Open and Distance Learning (ODL) and Deputy Director of IODeL, highlighted how AI and Online platforms provide automated accuracy, faster turnaround in work efficiency, and better accountability in writing and recording minutes.
He guided participants on preparing effectively for virtual meetings, including confirming the agenda, setting platform options (recording, captions, cohost), and preparing consent scripts.
Closing the workshop, Professor Ronald Bisaso, Assistant Team Leader, MakWC commended staff for their active participation, as well as, the facilitators for sharing the knowledge and expertise.
“As the Writing Center, we are profoundly honored that we started with a team entrusted with essential duties of this great institution. Standardizing minute writing is the next step toward improving the credibility and accountability of our academic records,” he concluded.
Makerere University has made a notable advance by officially launching the implementation of its Mentorship Policy. This initiative aims to strengthen support and guidance for students, fostering personal and academic growth within the university community. This was announced on Thursday, 13 November 2025, by Prof. Sarah Ssali, the Deputy Vice-Chancellor of Academic Affairs, in her remarks delivered by the Dean of Students, Dr. Winfred Kabumbuli, during the annual workshop for mentors of the Mastercard Foundation Scholars Program, held at the Fairway Hotel.
Prof. Ssali praised the university’s mentors for their outstanding work in supporting students.
“I am pleased to join my fellow mentors at this crucial capacity-building workshop organised under the Mastercard Foundation Scholars Program at Makerere University. It is important to recognise and commend your unwavering dedication to the holistic development of our Scholars. Your roles in mentorship, safeguarding, and fostering inclusion are essential, and together, we must continue to advance these efforts for the benefit of our Scholars,” asserted Prof. Ssali.
Prof. Ssali expressed her enthusiasm, noting that mentorship closely aligns with the shared mission: ensuring that all Makerere University students feel safe, thrive, and achieve their academic and personal goals.
“Our efforts in student affairs are incomplete unless we provide our students with the mentorship, guidance, and support they need to develop into responsible global citizens. Safeguarding, mentorship, and inclusion are not just programmatic themes; they are values that define the Makerere University community we seek to build,” Prof. Ssali remarked.
Prof. Ssali further praised the University Council and Management for adopting key policies, the Mentorship Policy 2025 and the Safeguarding Policy 2024, which are essential for the well-being of students and staff at Makerere University.
“I wish to commend the University Council and Management for approving and implementing the Makerere University Career Guidance and Mentorship Policy (2025) and the Safeguarding Policy (2024). These policies provide structure and accountability to our work, helping us strengthen systems that protect and support our students and staff,” Prof. Ssali noted.
Speaking in her role as the Dean of Students, Dr. Kabumbuli highlighted the importance of Mentorship, inclusion, and safeguarding as the critical areas in managing student affairs at Makerere University.
“Safeguarding reminds us of our duty to create and maintain a learning environment where every student feels safe, respected, and valued. Career guidance and mentorship remind us that academic excellence must go hand in hand with personal growth, discipline, and preparation for life after university. Inclusive mentorship compels us to extend our support to every learner, including those with disabilities, those from refugee backgrounds, young mothers, and international students, ensuring that no one is left behind,” Dr. Kabumbuli asserted.
Dr. Kabumbuli urged the mentors to reaffirm their shared commitment to a student-centred approach, one that recognises the human dignity, potential, and diversity of every Scholar. She encouraged the mentors to continue exemplifying the values of integrity, professionalism, and compassion that embody the spirit of Makerere.
On behalf of the Mastercard Foundation Scholars Program and the Africa Climate Collaborative, Program Director Prof. Justine Namaalwa shared exciting news with the Program mentors about the recent recruitment of 191 undergraduate scholars and 41 graduate students. She highlighted the importance of providing mentorship and guidance to these scholars, who come from diverse backgrounds and possess various strengths and challenges. Prof. Namaalwa encouraged everyone to actively support these students as they embark on their academic journeys.
“We were excited to welcome 191 undergraduate and 41 master’s Scholars to the Programme this academic year. These talented individuals hail from diverse backgrounds and bring immense potential, and they need your active support and mentorship,” Prof. Namaalwa remarked.
Prof. Namaalwa further requested that, as the University continues to recruit more mentors, it’s essential to recognise that effective mentorship goes beyond mere knowledge sharing. It involves actively listening, empathizing with the mentees, and empowering them to forge their own unique paths.
”Together, we can create a supportive environment that fosters growth and success for all our Scholars and students of Makerere University.” Prof. Namaalwa pointed.
The Annual Mentors’ Workshop, which was attended by over 70 mentors from different units of the University and others from other organisations, featured a range of activities designed to enhance mentors’ skills and understanding. Mr. Musa Mwambu from Light for the World, a partner of the Mastercard Foundation, led a valuable training session focused on inclusion, equipping participants with essential insights. Additionally, Mr Apollo Mulondo from the Refugee Law Project provided an in-depth training session designed to empower mentors to support students with refugee status effectively. The workshop also included opportunities for mentors to hear firsthand from young individuals, including a student with disabilities and two safeguarding champions, enriching their understanding and commitment to inclusive mentorship.
The writer is the Principal Communications Officer for the Mastercard Foundation Scholars Program at Makerere University.
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