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AR Department Refresher Seminar Builds Teamwork and Social Cohesion for Improved Service Delivery

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Members of Staff from the Department of the Academic Registrar (AR) at Makerere University have been urged to build strong teamwork with social cohesion in order to improve on service delivery. This was at the Departmental Refresher Seminar held on 14th and 15th March 2019 at Hotel Africana; to develop a deeper understanding and appreciation of roles and responsibilities as well as aligning the Department to suit the Collegiate system.

The two-day Seminar was officially opened by the Deputy Vice Chancellor (Academic Affairs), Dr. Umar Kakumba under the theme: Institutional Cohesion and team work for improved service delivery.

The Deputy Vice Chancellor (Academic Affairs), Dr. Umar Kakumba addressing participants at Hotel Africana.

According to the Deputy Registrar (Undergraduate Admissions and Records Division) Mr. Charles Ssentongo, the Seminar was geared towards helping staff appreciate the theme through;

  •  Harmonizing Departmental operations under the Collegiate system
  •  Enhancing the working relationship between Departmental staff and other members of staff (Academic, Administrative and Support) in the university
  • Re-orienting staff who were appointed to act as College Registrars into the roles and responsibilities of the Department of the Academic Registrar

Dr. Umar Kakumba applauded the leadership of the Academic Registrar’s Department for the thoughtful decision to bring the team together to discuss and reflect on their Unit specific and departmental responsibilities as well as their allegiance to the university.

Participants posing for a group photo with the Deputy Vice Chancellor (Academic Affairs), Dr. Umar Kakumba

Re-echoing the seminar theme, Dr. Kakumba said that team building and social cohesion are important factors in driving the institution’s goal and objectives. “As a scholar of organizational behavior, I am happy to mention that the theme blends harmoniously well with the pertinent factors of institutionalizing the university,” he said.

According to Dr. Kakumba, organizations are built on four (4) core blocks of; Vision, mission, goal and people. Institutions work towards achieving their goals and aspirations. To achieve this, they develop a vision with achievable objectives; a mission that captures the institution’s identity; and a goal that provides an explanation for the institution’s existence.

“Institutions are built on human systems, not on walls, or blocks. Without the human side enterprise, you cannot go anywhere. The people you employ must be nourished like babies. Seminars, workshops, conferences, retreats, are very critical in feeding the human enterprise,” he stated.

Members of staff from Certificate and Ceremonies Division posing for a photo with the Academic Registrar.

The Academic Registrar, Mr. Alfred Namoah Masikye thanked members of staff for the great work they are doing for the university and the Department. He encouraged them to always exercise the highest level of integrity when performing their daily duties. In the Same spirit, he applauded the team that developed the Departmental Strategic plan of 2020-230

He described the Department of Academic Registrar as a sensitive place dealing with student academic records. He therefore urged staff to perform their work diligently to the satisfaction of both the employer (government, university) and the client (students, parents, sponsors and investors).

“As the Department, we have registered success in the mandate that we are supposed to perform because of your hard work. I appreciate your commitment to your roles and obligations. I believe that we can do better. We are holding this Refresher Seminar to improve further,” he said.

The Facilitator, Mrs Alice Mubiru emphasizing her points

He advised staff to love and appreciate their jobs when he said, “Makerere University has nurtured us.  We have been able to educate our children and care for our wellbeing. Let us value the jobs that we have and perform to our best.”

The Facilitator, Mrs Alice Mubiru advised participants to always focus on applying for jobs that suit their interests and abilities. “If you want to excel at your work, it is important to do a job in line with your interest and ability.”

The Refresher Seminar was an interactive session with participants sharing knowledge, professional experiences and enhancing individual capacity development.  

Participants were able to reflect on the importance of the various policies that are critical in the execution of the mandate of the Department of the Academic Registrar.

Mrs. Patience Rubabinda Mushengyezi discussing the various policies in the Academic Registra's Department.

In a presentation, the Deputy Registrar (Senate Division), Mrs. Patience Rubabinda Mushengyezi encouraged members of staff to read and understand the University policies that govern their respective roles.

“The Department has a policy on admissions, registration, students’ loads, policies on withdrawal and policies on retakes. Since we are dealing with students, we need to be familiar with these policies to avoid mistakes. These policies help us to interpret the University mandate, goals and objectives. The policies help us to enforce university rules,” she emphasized.

Discussing the role of the Department of Academic Registrar in enhancing public relations at Makerere University; the Principal Public Relations Officer Ms. Ritah Namisango urged staff to always have a sense of belonging to Makerere University.

The Deputy Registrar (Undergraduate Admissions and Records Division) Mr. Charles Ssentongo with some of the participants.

She asked staff to guard against actions that tarnish the university image and reputation and advised them on the proper and professional use of communication platforms while sending a formal communication on behalf of the University.

“Poor customer care, missing marks, not responding to complaints in time, students and staff strikes, students who have satisfied requirements missing on the Graduation list, are some of the actions that have negatively impact the University’s reputation among its publics,” she mentioned.

In a presentation on Customer care, Ms. Namisango highlighted the need to train University staff on customer care. According to her, customer care is a vital element of institution-client relationship and can strongly impact the operations of the institution and its image.

The Principal Public Relations Officer Ms. Ritah Namisango  highlighting the need to train staff on customer care.

“We should serve our clients (students, fellow staff, partners, investors, parents) with a positive attitude and humility. The way we handle them either strengthens or weakens our reputation, builds or destroys our image and promotes or negatively affects the Makerere University brand,” she said.

“Remember that our actions; whether individual or departmental, will impact the university. Excellent customer care service leads to a wonderful Public Relations Strategy. Always remember to treat people well. Be kind to your customers so that they appreciate your services,” she added.

Ms. Ruth Iteu, presenting  the expectations of  department on the ICT Systems.

To develop a deep understanding and appreciation of the mandate of the Academic Registrar, the participants listened to unit specific presentations from the following Divisions/Sections:  

  • Undergraduate Admissions and Records by  Deputy Registrar, Mr. Charles Ssentong
  • Examinations and Transcripts by Deputy Registrar, Mr. Tom. L. Otim
  • Certificates, Ceremonies and Publications, Ms. Dorothy Kabanda
  • Experiences, Work Load and Expectations at the College level, Dr. Alfred Tingo
  • Application avenues, processes and requirements for application, Ms. Hellen Ssali
  • The Role of the Central Office by Mr. Thomas Baguma
  • Available Systems in the ICT Division and demonstrations of AIMS, Ms. Ruth Iteu
  • Budgeting and accounts procedures in Accounts Division, Ms. Maria N. Kigonvu

In the wrap up session, the members emphasized the need to review the Structure of the Department of the Academic Registrar; recruit Registrars at the School level for enhanced delivery at the College level; lobby for increased financial resources allotted to the Department; hold a Training in Public Relations and Customer Care; budget for Annual Capacity building programmes among other proposals.

Article by: Proscovia Nabatte, Mak Public Relations office

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Makerere University Leaders Call for Excellence in Research and Supervision as Academic Staff and PhD Students Receive Certificates

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Prof. Sarah Ssali (Centre) flanked by Prof. Julius Kikooma (Left) and Dr. Dorothy Sebbowa Kyagaba (Right) at the certificate award ceremony on 15th December 2025. Graduate Supervision and Mentorship Course and PhD Students who successfully undertook the University’s compulsory cross-cutting doctoral courses Certificate Award Ceremony, Yusuf Lule Central Teaching Facility Auditorium, 15 December, 2025, Makerere University, Kampala Uganda, East Africa.

By Moses Lutaaya

Kampala, 15 December 2025Makerere University on Monday held a reflective and inspiring Certificate Award Ceremony at the CTF 2 Auditorium , Yusuf Lule to award academic staff who completed the Graduate Supervision and Mentorship Course and PhD Students who successfully undertook the University’s compulsory cross-cutting doctoral courses. The event was presided over by the Deputy Vice Chancellor – Academic Affairs, Prof. Sarah Ssali.

The ceremony honored the efforts and achievements of 58 academic staff members, 39 men and 19 women from various colleges including CEDAT, CAES, CEES, COVAB and COBAMS, who completed a rigorous three-week Graduate Supervision and Mentorship programme.

Additionally, PhD students were recognized for completing cross-cutting courses in Philosophy of Methods, Scholarly Writing and Communication, and Advanced Research Methods.

Left to Right: Prof. Julius Kikooma, Prof. Sarah Ssali and Dr. Dorothy Sebbowa Kyagaba follow proceedings. Graduate Supervision and Mentorship Course and PhD Students who successfully undertook the University’s compulsory cross-cutting doctoral courses Certificate Award Ceremony, Yusuf Lule Central Teaching Facility Auditorium, 15 December, 2025, Makerere University, Kampala Uganda, East Africa.
Left to Right: Prof. Julius Kikooma, Prof. Sarah Ssali and Dr. Dorothy Sebbowa Kyagaba follow proceedings.

In her keynote remarks, Prof. Sarah Ssali, the Deputy Vice Chancellor–Academic Affairs, delivered a message of encouragement and renewed commitment to research excellence at Makerere University.

“It is both an honor and a privilege to be here today to celebrate a significant academic milestone, the completion of the PhD Cross-Cutting Courses by our students and the award of Supervision Certificates to our academic staff.”

“Your completion of this course is not just a personal achievement, but a critical contribution to strengthening the research and mentoring capacity of Makerere University.”

To the PhD students, Prof. Ssali offered warm congratulations and encouragement. “These courses have equipped you with essential tools to conduct high-quality, ethical research and to engage with complex academic questions. This achievement reflects your hard work, intellectual growth, and commitment to excellence.”

She reaffirmed Makerere University’s commitment to research advancement. “As a University, we remain deeply committed to fostering a culture of research excellence. We will continue to invest in both our students and our staff, ensuring that we uphold the highest standards in research and academic supervision.”

The Director of Graduate Training, Prof. Julius Kikooma, challenged the PhD students to approach research with urgency, intentionality, and a clear sense of purpose.

Prof. Julius Kikooma, Director of Graduate Training. Graduate Supervision and Mentorship Course and PhD Students who successfully undertook the University’s compulsory cross-cutting doctoral courses Certificate Award Ceremony, Yusuf Lule Central Teaching Facility Auditorium, 15 December, 2025, Makerere University, Kampala Uganda, East Africa.
Prof. Julius Kikooma, the Director of Graduate Training.

 “Completing the crosscutting courses in Philosophy of Methods, Advanced Research Methods, and Scholarly Writing and Communication has not been an easy task. However, the certificate alone is not the end goal. Don’t simply compile these certificates. Make them meaningful.”

Prof. Kikooma emphasized that the value of the courses lies in applying the knowledge gained. “These certificates give you the foundation knowledge. The question now is: Can we see the application of that knowledge in your different fields?”

He further urged doctoral students to begin producing serious academic work now, not at the end of their studies. “If you are becoming someone to be listened to, start now. It means the course is becoming useful. Write about issues that speak to societal challenges. Produce thinking pieces. Produce better outputs. “Look for low-lying fruits that can make your PhD journey more exciting and impactful.”

 Prof. Kikooma also reminded students that while the PhD journey is shared by the academic community, its weight is uniquely felt by the candidates. “Your PhD journey is ours as a group. But you feel the heat. Speak to us so we understand your challenges. “You cannot be here for more than three years. Why are some of you still here? Is the journey heavy? How can we support you to complete it?” He asked.

He encouraged students to build thought leadership through the PhD Forum, adding that the forum is a strong voice for the students. A PhD is automatic leadership in the knowledge domain. Why doesn’t the PhD Forum come up with periodic writings that reflect what communities are experiencing? Start now so that by the time you finish the course, you hit the ground running.”

The Ag. Director of the Centre for Teaching and Learning Support (CTLS), Dr. Dorothy Ssebowa Kyagaba, gave a message to the academic staff who completed the Graduate Supervision and Mentorship Course, speaking with admiration for their dedication and high level of engagement.

Dr. Dorothy Sebbowa Kyagaba, the Ag. Director of the Center for Teaching and Learning Support (CTLS). Graduate Supervision and Mentorship Course and PhD Students who successfully undertook the University’s compulsory cross-cutting doctoral courses Certificate Award Ceremony, Yusuf Lule Central Teaching Facility Auditorium, 15 December, 2025, Makerere University, Kampala Uganda, East Africa.
Dr. Dorothy Sebbowa Kyagaba, the Ag. Director of the Center for Teaching and Learning Support (CTLS).

 “I congratulate all the academic staff who have completed the three-week Graduate Supervision and Mentorship Course. Your commitment, hard work, and enthusiasm have been evident throughout the training.”

She described the course as a cornerstone of Makerere’s commitment to strengthening graduate supervision. “This course is a key component in Makerere University’s drive to strengthen the quality of graduate training, research supervision, innovation, and strategic partnerships.”

She highlighted the thematic richness of the training; covering Knowledge Production Perspectives, Supervisory styles, Supervisory meetings and conversation skills, Research Ethics, Intercultural supervision and diversity, Scholarly writing and feedback as well as Examination processes and Doctoral Viva. She expressed gratitude to the Directorate of Graduate Training led by Prof. Kikooma, and to Prof. Ssali for providing leadership that advances graduate training across Makerere University.

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US$ 162m KEXIM Loan Approval Timely for Makerere University

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Front View of the reconstructed Main Building, Makerere University. Date Taken 8th November 2024. Kampala Uganda, East Africa.

The approval by the Parliament of Uganda of a US$162 million concessional loan from the Korea Export-Import Bank (KEXIM) on 16th December 2025 marks a pivotal moment for Makerere University, as the institution enters the fourth year of its second century of existence. This funding approval comes at a critical moment as the university underscores its intention to become research-intensive, against the pressing need to align with global standards in science, technology, engineering, and mathematics (STEM) education.

With student numbers growing from 5,000 three decades ago to approximately 35,000 today, Makerere‘s facilities continue to be stretched. The loan’s timely approval during a plenary session chaired by Deputy Speaker Rt. Hon. Thomas Tayebwa, underscores the government’s commitment to revitalizing higher education amid national development goals outlined in the National Development Plan IV and the Ten-fold Growth Strategy.

Anticipated Developments

The loan will finance the construction of a state-of-the-art science and technology center, complete with advanced laboratories and innovation hubs for engineering disciplines. Upgrades to existing labs and smart classrooms at the College of Computing and Information Sciences are planned, alongside new buildings for Electrical, Civil and Mechanical Engineering Departments.

The College of Health Sciences will see expanded preclinical education facilities, and a dedicated structure for the School of Dentistry will incorporate cutting-edge equipment for dental technology, education, and clinical practice. These initiatives are not mere expansions; they aim to elevate Makerere to international benchmarks, fostering an environment where students can engage in hands-on research and practical training.

Furthermore, capacity-building programs will empower staff to harness new technologies, ensuring sustainable operations long after the 42-month implementation period, spanning financial years 2025-2026 to 2029-2030. The timing couldn’t be more opportune. Uganda’s ratio of science and technology graduates to humanities remains at 2:5, a ratio the loan is anticipated to improve to least 3:5 by 2030.

The loan facility addresses immediate challenges like inadequate spaces for growing programs, such as the Bachelor of Medicine and Bachelor of Surgery, which has seen a rise in intake, with increased interest from international applicants. Additionally, by investing in PhD training at Makerere, the loan reduces reliance on costly overseas programs, enabling resources to be redirected toward comprehensive educational enhancements.

Government’s Broader Strategy

Makerere as the premier regional institution has been prioritized to receive funding based on Government’s recognition of the trickle-down effect that enhancing the capacity at the university has on other higher education institutions and the education ecosystem. This approval builds on Makerere‘s legacy of resilience, positioning it as a beacon for African innovation. In an era where technological advancement defines global progress, this loan propels Makerere toward producing graduates equipped to tackle real-world challenges, from climate resilience to digital transformation.

Ultimately, the KEXIM loan is a timely catalyst for Makerere‘s renaissance. It not only revamps physical infrastructure but also reignites the university’s role in socio-economic transformation, with the Ministry of Education and Sports (MoES) as the executing agency. Therefore, as Uganda eyes Ten-Fold Growth from approximately $50 billion (2023) to $500 billion by 2040 via Agro-industrialisation, Tourism, Mineral-based industrialisation, Science and Technology/ICT (ATMS), empowering Makerere University is not just strategic—it’s essential.

Taking Stock of Previous Support

The African Development Bank’s (AfDB) US$29.2 million under the HEST program in 2016 funded infrastructure at Makerere, including two centralised teaching facilities with lecture rooms, auditoriums, e-learning labs, and specialized facilities like diagnostic, biotechnology, GIS, and computer labs. These transformed the skyline, enhanced large-class teaching, research access, and service provision to a thriving staff and students’ community.

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Makerere University Hosts EU Delegation to Review Institutional Engagement in EU Cooperation Programmes

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Makerere University today hosted a delegation of members from the European Union (EU) for a high-level engagement aimed at reviewing the University’s involvement in EU cooperation programmes. The meeting focused on the linkages between the Erasmus+ Programme, Makerere University’s internationalization strategy, and the related institutional management and coordination structures.

The delegation was received by Deputy Vice Chancellor (Academic Affairs) Professor Sarah Ssali, provided an overview of how EU cooperation programmes are coordinated across different offices within the University. She highlighted Makerere’s integrated institutional approach to managing EU-funded initiatives, emphasizing collaboration among academic units, administrative offices, and support departments to ensure effective implementation and sustainability of projects.

Professor Sarah Ssali presenting to the delegation.

Prof. Sylivia Antonia Nakimera Nanyonga-Tamusuza presented an overview of how grants are handled at Makerere University, with particular emphasis on the role of the Grants Management and Support (GAMSU) Office. She explained that the office provides end-to-end support for externally funded projects, including proposal development, grant negotiation, compliance, financial accountability, reporting, and capacity building for project teams. The GAMSU Office plays a critical role in ensuring transparency, efficiency, and compliance with donor requirements, including those of the European Union.

Prof. Sylivia Antonia Nakimera Nanyonga-Tamusuza(R) interact with the delegation.

The University Secretary, Mr. Yusuf Kiranda, addressed the meeting and outlined how the University’s resources are managed to support academic programmes and international cooperation initiatives. He further explained the role of the Office of the University Secretary in supporting students, including policy oversight, governance, student welfare, administrative coordination, and ensuring that institutional systems effectively support teaching, research, and international partnerships.

Ms. Betty Nabisubi

Ms. Betty Nabisubi from the International Relations Office (IRO) provided a comprehensive overview of how Erasmus+ programmes are coordinated within her office. She explained that the IRO supports Erasmus students and staff from the time they arrive at Makerere University until their departure. This includes orientation, immigration support, accommodation guidance, academic coordination, cultural integration, and continuous student support. She also highlighted additional services offered by the office, such as partnership development, mobility coordination, and facilitation of international collaborations.

Following the institutional presentations, project representatives were allocated 30 minutes for structured discussions with EU project contact persons. The session began with short presentations focusing on project results, impact, and sustainability, followed by an interactive discussion and question-and-answer session. The representatives presented their projects clearly and confidently, demonstrating strong outcomes and long-term impact aligned with both Makerere University and EU cooperation objectives.

Overall, the engagement was highly productive and fruitful, providing a valuable platform for knowledge sharing, reflection on best practices, and strengthening collaboration between Makerere University and the European Union. The discussions reaffirmed Makerere University’s commitment to effective internationalization, accountable project management, and sustained partnerships under EU cooperation programmes.

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