General
AR Department Refresher Seminar Builds Teamwork and Social Cohesion for Improved Service Delivery
Members of Staff from the Department of the Academic Registrar (AR) at Makerere University have been urged to build strong teamwork with social cohesion in order to improve on service delivery. This was at the Departmental Refresher Seminar held on 14th and 15th March 2019 at Hotel Africana; to develop a deeper understanding and appreciation of roles and responsibilities as well as aligning the Department to suit the Collegiate system.
The two-day Seminar was officially opened by the Deputy Vice Chancellor (Academic Affairs), Dr. Umar Kakumba under the theme: Institutional Cohesion and team work for improved service delivery.
According to the Deputy Registrar (Undergraduate Admissions and Records Division) Mr. Charles Ssentongo, the Seminar was geared towards helping staff appreciate the theme through;
- Harmonizing Departmental operations under the Collegiate system
- Enhancing the working relationship between Departmental staff and other members of staff (Academic, Administrative and Support) in the university
- Re-orienting staff who were appointed to act as College Registrars into the roles and responsibilities of the Department of the Academic Registrar
Dr. Umar Kakumba applauded the leadership of the Academic Registrar’s Department for the thoughtful decision to bring the team together to discuss and reflect on their Unit specific and departmental responsibilities as well as their allegiance to the university.
Re-echoing the seminar theme, Dr. Kakumba said that team building and social cohesion are important factors in driving the institution’s goal and objectives. “As a scholar of organizational behavior, I am happy to mention that the theme blends harmoniously well with the pertinent factors of institutionalizing the university,” he said.
According to Dr. Kakumba, organizations are built on four (4) core blocks of; Vision, mission, goal and people. Institutions work towards achieving their goals and aspirations. To achieve this, they develop a vision with achievable objectives; a mission that captures the institution’s identity; and a goal that provides an explanation for the institution’s existence.
“Institutions are built on human systems, not on walls, or blocks. Without the human side enterprise, you cannot go anywhere. The people you employ must be nourished like babies. Seminars, workshops, conferences, retreats, are very critical in feeding the human enterprise,” he stated.
The Academic Registrar, Mr. Alfred Namoah Masikye thanked members of staff for the great work they are doing for the university and the Department. He encouraged them to always exercise the highest level of integrity when performing their daily duties. In the Same spirit, he applauded the team that developed the Departmental Strategic plan of 2020-230
He described the Department of Academic Registrar as a sensitive place dealing with student academic records. He therefore urged staff to perform their work diligently to the satisfaction of both the employer (government, university) and the client (students, parents, sponsors and investors).
“As the Department, we have registered success in the mandate that we are supposed to perform because of your hard work. I appreciate your commitment to your roles and obligations. I believe that we can do better. We are holding this Refresher Seminar to improve further,” he said.
He advised staff to love and appreciate their jobs when he said, “Makerere University has nurtured us. We have been able to educate our children and care for our wellbeing. Let us value the jobs that we have and perform to our best.”
The Facilitator, Mrs Alice Mubiru advised participants to always focus on applying for jobs that suit their interests and abilities. “If you want to excel at your work, it is important to do a job in line with your interest and ability.”
The Refresher Seminar was an interactive session with participants sharing knowledge, professional experiences and enhancing individual capacity development.
Participants were able to reflect on the importance of the various policies that are critical in the execution of the mandate of the Department of the Academic Registrar.
In a presentation, the Deputy Registrar (Senate Division), Mrs. Patience Rubabinda Mushengyezi encouraged members of staff to read and understand the University policies that govern their respective roles.
“The Department has a policy on admissions, registration, students’ loads, policies on withdrawal and policies on retakes. Since we are dealing with students, we need to be familiar with these policies to avoid mistakes. These policies help us to interpret the University mandate, goals and objectives. The policies help us to enforce university rules,” she emphasized.
Discussing the role of the Department of Academic Registrar in enhancing public relations at Makerere University; the Principal Public Relations Officer Ms. Ritah Namisango urged staff to always have a sense of belonging to Makerere University.
She asked staff to guard against actions that tarnish the university image and reputation and advised them on the proper and professional use of communication platforms while sending a formal communication on behalf of the University.
“Poor customer care, missing marks, not responding to complaints in time, students and staff strikes, students who have satisfied requirements missing on the Graduation list, are some of the actions that have negatively impact the University’s reputation among its publics,” she mentioned.
In a presentation on Customer care, Ms. Namisango highlighted the need to train University staff on customer care. According to her, customer care is a vital element of institution-client relationship and can strongly impact the operations of the institution and its image.
“We should serve our clients (students, fellow staff, partners, investors, parents) with a positive attitude and humility. The way we handle them either strengthens or weakens our reputation, builds or destroys our image and promotes or negatively affects the Makerere University brand,” she said.
“Remember that our actions; whether individual or departmental, will impact the university. Excellent customer care service leads to a wonderful Public Relations Strategy. Always remember to treat people well. Be kind to your customers so that they appreciate your services,” she added.
To develop a deep understanding and appreciation of the mandate of the Academic Registrar, the participants listened to unit specific presentations from the following Divisions/Sections:
- Undergraduate Admissions and Records by Deputy Registrar, Mr. Charles Ssentong
- Examinations and Transcripts by Deputy Registrar, Mr. Tom. L. Otim
- Certificates, Ceremonies and Publications, Ms. Dorothy Kabanda
- Experiences, Work Load and Expectations at the College level, Dr. Alfred Tingo
- Application avenues, processes and requirements for application, Ms. Hellen Ssali
- The Role of the Central Office by Mr. Thomas Baguma
- Available Systems in the ICT Division and demonstrations of AIMS, Ms. Ruth Iteu
- Budgeting and accounts procedures in Accounts Division, Ms. Maria N. Kigonvu
In the wrap up session, the members emphasized the need to review the Structure of the Department of the Academic Registrar; recruit Registrars at the School level for enhanced delivery at the College level; lobby for increased financial resources allotted to the Department; hold a Training in Public Relations and Customer Care; budget for Annual Capacity building programmes among other proposals.
Article by: Proscovia Nabatte, Mak Public Relations office
The Board Chairperson of the Makerere University Endowment Fund (MakEF), Dr. Margaret Blick Kigozi, has urged graduands in Health and Life Sciences to uphold professional ethics and serve humanity with diligence and compassion.
Her appeal came during the passing out of graduates from the College of Natural Sciences (CoNAS), the College of Veterinary Medicine, Animal Resources and Bio-Security (CoVAB), the College of Health Sciences (CHS) and the School of Public Health (SPH) on Day Two of the 76th Graduation Ceremony of Makerere University.
“Class of 2026, you are now part of the Makerere legacy. Wherever you go clinics, laboratories, farms, boardrooms, or classrooms, you carry this institution with you. Serve your patients with skill and compassion. Care for animals and communities responsibly. Question boldly and keep learning,” Dr Kigozi, said.
Delivering the commencement address, Dr. Kigozi lauded the graduates for their dedication to careers that directly impact lives and communities. She encouraged them to use their knowledge generously and exercise their power gently.
“Your education has trained you to ask better questions. Your humanity must guide the answers. Never forget that behind every chart, every case, every animal, every experiment, there is life. And life deserves care, patience, and dignity. Give every person you come in contact with care, patience and dignity,” Dr Kigozi, noted.
As the graduates embark on their professional journeys, Dr. Kigozi emphasized the importance of cultivating basic business acumen and financial literacy to ensure sustainability in their work.
“You do not need to become accountants but you must be able to read the essentials: understand simple financial statements, budgets and key metrics so you can judge whether a clinic, lab, or program is sustainable. You are encouraged to start your business. There are numerous investment opportunities in your areas of training. You can provide services to our people and create jobs,” Dr Kigozi, said.
She shared candidly how, when she first stepped into leadership, she realised she did not understand balance sheets or budgets well enough. So, she returned to Makerere for short courses to strengthen herself.
“A well-run Hospital, clinic or lab delivers better outcomes, attracts staff, and secures funding. Business savvy is not only about profit, it’s about sustainability and the freedom to serve ethically and effectively. Carry clinical skill with business sense so your work endures and grows,” Dr. Kigozi, noted.
Quoting renowned writer and producer Shonda Rhimes, creator of Grey’s Anatomy, who once reflected that succeeding in one area of life can sometimes mean falling short in another, Dr. Kigozi encouraged women graduates to intentionally balance professional ambition with family responsibilities.
“When one area thrives, another is often under strain. When Navio was graduating from school I had to manage the Presidential Investor Round Table on the same day as Executive Director Uganda Investment Authority. I chose my job and delegated his siblings to attend Navios graduation. I learnt from this. I choose family always after that thing you achieve once and keep forever,” Dr Kigozi, said.
In his speech, the Prof Barnabas Nawangwe, the Vice Chancellor, informed the congregation that Makerere’s ranking on all university ranking platforms has remained stable, placing Makerere among the top 10 African universities and within the top 4.5% globally.
“In the Times Higher Education global ranking, Makerere University made a formidable jump from the 1200-1500 bracket to the 800-1000 bracket. This was no mean achievement and I congratulate all members of the Makerere Community on this stellar performance,” Prof Nawangwe, said.
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