General
AR Department Refresher Seminar Builds Teamwork and Social Cohesion for Improved Service Delivery
Members of Staff from the Department of the Academic Registrar (AR) at Makerere University have been urged to build strong teamwork with social cohesion in order to improve on service delivery. This was at the Departmental Refresher Seminar held on 14th and 15th March 2019 at Hotel Africana; to develop a deeper understanding and appreciation of roles and responsibilities as well as aligning the Department to suit the Collegiate system.
The two-day Seminar was officially opened by the Deputy Vice Chancellor (Academic Affairs), Dr. Umar Kakumba under the theme: Institutional Cohesion and team work for improved service delivery.
According to the Deputy Registrar (Undergraduate Admissions and Records Division) Mr. Charles Ssentongo, the Seminar was geared towards helping staff appreciate the theme through;
- Harmonizing Departmental operations under the Collegiate system
- Enhancing the working relationship between Departmental staff and other members of staff (Academic, Administrative and Support) in the university
- Re-orienting staff who were appointed to act as College Registrars into the roles and responsibilities of the Department of the Academic Registrar
Dr. Umar Kakumba applauded the leadership of the Academic Registrar’s Department for the thoughtful decision to bring the team together to discuss and reflect on their Unit specific and departmental responsibilities as well as their allegiance to the university.
Re-echoing the seminar theme, Dr. Kakumba said that team building and social cohesion are important factors in driving the institution’s goal and objectives. “As a scholar of organizational behavior, I am happy to mention that the theme blends harmoniously well with the pertinent factors of institutionalizing the university,” he said.
According to Dr. Kakumba, organizations are built on four (4) core blocks of; Vision, mission, goal and people. Institutions work towards achieving their goals and aspirations. To achieve this, they develop a vision with achievable objectives; a mission that captures the institution’s identity; and a goal that provides an explanation for the institution’s existence.
“Institutions are built on human systems, not on walls, or blocks. Without the human side enterprise, you cannot go anywhere. The people you employ must be nourished like babies. Seminars, workshops, conferences, retreats, are very critical in feeding the human enterprise,” he stated.
The Academic Registrar, Mr. Alfred Namoah Masikye thanked members of staff for the great work they are doing for the university and the Department. He encouraged them to always exercise the highest level of integrity when performing their daily duties. In the Same spirit, he applauded the team that developed the Departmental Strategic plan of 2020-230
He described the Department of Academic Registrar as a sensitive place dealing with student academic records. He therefore urged staff to perform their work diligently to the satisfaction of both the employer (government, university) and the client (students, parents, sponsors and investors).
“As the Department, we have registered success in the mandate that we are supposed to perform because of your hard work. I appreciate your commitment to your roles and obligations. I believe that we can do better. We are holding this Refresher Seminar to improve further,” he said.
He advised staff to love and appreciate their jobs when he said, “Makerere University has nurtured us. We have been able to educate our children and care for our wellbeing. Let us value the jobs that we have and perform to our best.”
The Facilitator, Mrs Alice Mubiru advised participants to always focus on applying for jobs that suit their interests and abilities. “If you want to excel at your work, it is important to do a job in line with your interest and ability.”
The Refresher Seminar was an interactive session with participants sharing knowledge, professional experiences and enhancing individual capacity development.
Participants were able to reflect on the importance of the various policies that are critical in the execution of the mandate of the Department of the Academic Registrar.
In a presentation, the Deputy Registrar (Senate Division), Mrs. Patience Rubabinda Mushengyezi encouraged members of staff to read and understand the University policies that govern their respective roles.
“The Department has a policy on admissions, registration, students’ loads, policies on withdrawal and policies on retakes. Since we are dealing with students, we need to be familiar with these policies to avoid mistakes. These policies help us to interpret the University mandate, goals and objectives. The policies help us to enforce university rules,” she emphasized.
Discussing the role of the Department of Academic Registrar in enhancing public relations at Makerere University; the Principal Public Relations Officer Ms. Ritah Namisango urged staff to always have a sense of belonging to Makerere University.
She asked staff to guard against actions that tarnish the university image and reputation and advised them on the proper and professional use of communication platforms while sending a formal communication on behalf of the University.
“Poor customer care, missing marks, not responding to complaints in time, students and staff strikes, students who have satisfied requirements missing on the Graduation list, are some of the actions that have negatively impact the University’s reputation among its publics,” she mentioned.
In a presentation on Customer care, Ms. Namisango highlighted the need to train University staff on customer care. According to her, customer care is a vital element of institution-client relationship and can strongly impact the operations of the institution and its image.
“We should serve our clients (students, fellow staff, partners, investors, parents) with a positive attitude and humility. The way we handle them either strengthens or weakens our reputation, builds or destroys our image and promotes or negatively affects the Makerere University brand,” she said.
“Remember that our actions; whether individual or departmental, will impact the university. Excellent customer care service leads to a wonderful Public Relations Strategy. Always remember to treat people well. Be kind to your customers so that they appreciate your services,” she added.
To develop a deep understanding and appreciation of the mandate of the Academic Registrar, the participants listened to unit specific presentations from the following Divisions/Sections:
- Undergraduate Admissions and Records by Deputy Registrar, Mr. Charles Ssentong
- Examinations and Transcripts by Deputy Registrar, Mr. Tom. L. Otim
- Certificates, Ceremonies and Publications, Ms. Dorothy Kabanda
- Experiences, Work Load and Expectations at the College level, Dr. Alfred Tingo
- Application avenues, processes and requirements for application, Ms. Hellen Ssali
- The Role of the Central Office by Mr. Thomas Baguma
- Available Systems in the ICT Division and demonstrations of AIMS, Ms. Ruth Iteu
- Budgeting and accounts procedures in Accounts Division, Ms. Maria N. Kigonvu
In the wrap up session, the members emphasized the need to review the Structure of the Department of the Academic Registrar; recruit Registrars at the School level for enhanced delivery at the College level; lobby for increased financial resources allotted to the Department; hold a Training in Public Relations and Customer Care; budget for Annual Capacity building programmes among other proposals.
Article by: Proscovia Nabatte, Mak Public Relations office
Makerere University has today Wednesday, 9th June 2025 officially unveiled NCBA Bank Uganda as the Platinum Sponsor of the Makerere University Endowment Fund (MakEF)’s flagship initiative – the Makerere University Marathon. Formerly known as a fun run, the initiative was rebranded on 27th March 2025 during the launch of its Fifth Edition. This year’s event, #MakRun2025, is slated for 17th August 2025 under the theme “Run the Hills for the Future”.
Addressing the Media at a press conference this afternoon, the MakEF Board Chairperson, Dr. Maggie Kigozi remarked, “We are deeply honoured and excited to unveil NCBA Bank Uganda as the Platinum Sponsor of #MakRun2025, with a landmark commitment of UGX 1.45 billion over the next five years.”
Dr. Kigozi further described the unveiling as “a strategic partnership built on shared values and a common vision for inclusive education and sustainable impact,” adding that it would “fast-track the establishment of a fully equipped Disability Support Unit for students living with disabilities, and to build a sustainable pool of funds to support Economically Disadvantaged Students.”
Appreciating the generous sponsorship, the Vice Chancellor, Prof. Barnabas Nawangwe acknowledged that NCBA Bank had not only made history as the biggest corporate sponsor of #MakRun to date but also aligned with Makerere’s vision to improve the quality of student life. “This is a powerful gesture of trust in our mission and a demonstration of deep corporate citizenship”, he added.
Prof. Nawangwe further thanked NCBA for recognizing that an investment in Makerere University is an indirect investment in the future of Uganda. “The Makerere Marathon is not just a race. It is a movement to establish a fully-fledged Disability Support Unit for students living with various forms of disabilities, and to build a sustainable fund for Economically Disadvantaged Students.”
The Vice Chancellor therefore rallied staff, students, alumni, partners and friends of Makerere to match NCBA’s generous support with vigour and commitment, so as to make #MakRun2025 the most impactful edition since its founding.
The Chief Executive Officer, Mr. Mark Muyobo thanked Makerere University for giving NCBA Bank Uganda the opportunity to play its part in “shaping Uganda’s future one student, one community, one strength at a time,” adding that #MakRun is a symbol of hope for students living with disabilities as it speaks to Makerere’s core values of inclusion, equity, and excellence.
On a rhythmical note, Mr. Muyobo remarked that the #MakRun2025 theme is “not just about finishing lines, it is about opening doors; giving opportunities to those who are disabled. It is about promoting active lifestyle.”
#MakRun2025 will for the first time feature a full 42.2km marathon race with international accreditation and professional timing along a dedicated traffic-free route.
“These are not just upgrades, these are bold steps towards building a world-class international marathon right here in Kampala. We are proud to be the wings at your back as you take this leap because when Makerere University, the beacon of higher learning in Uganda grows stronger, the ripple effects are felt across the region and across the continent” Mr. Muyobo affirmed.
To officially seal the deal, a Memorandum of Understanding was officially signed between Makerere University and NCBA Bank Uganda, and thereafter, a dummy cheque of UGX 1.45 billion was presented to Dr. Maggie Kigozi as the Vice Chancellor, Members of Management and NCBA staff witnessed.
General
Directorate of Graduate Training Empowers PhD Supervisors with Academic Supervision Training
By Moses Lutaaya
The Directorate of Graduate Training (DGT) in conjunction with CARTA’s Emerging and Re-emerging Infectious Diseases (TERID) Research Hub and the East– Spark Project completed a two days Doctoral (PhD) academic supervisors training under the theme: “Empowering Academic Supervision Training in Eastern Africa: Sparking Potential, Advancing Research, and Knowledge (EAST-SPARK).”
The training took place between 2nd and 3rd July 2025 at the College of Business and Management Sciences’ (COBAMS) School of Business conference hall.
In his opening remarks, the Director of Graduate Training Prof. Julius Kikooma challenged the team to set clear and manageable objectives for graduate students under their supervision so that they can complete their doctoral studies on time.:
“Set expectations at the beginning of the research journey of PhD students under your supervision. Resist working with students that are not objective. Set a time frame with in which the student is able to do their research so that they are able to finish their doctoral studies on time.”
He added, “The issue of supervising graduate research is very vital because there needs to be seamless progression of the graduate students.”
Prof. Kikooma further highlighted that the target in the strategic plan is to have 30% graduate students enrolled in the next five years. Currently, it is about 17%.
“We need to get everything right in this training. Our biggest issues are in the supervision process flow of the graduate students. Graduate supervisors need to listen to students and equally the students need to listen to the supervisors. The graduate supervision journey is simple with open communication and immediate feedback between the two parties.”
This will help us in creating a new breed of academia and researchers that Makerere university and the country as a whole need.”
Prof. Kikooma further added “Take the excellence you have to represent the university. Ensure you have all they policies on your fingertips so that you guide the students well.”
In his remarks, Prof. Ibrahim Okumu (representing the Principal, COBAMS) said that such a training was necessary and it was a right move towards standardization of doctoral training in the region.
“What does it take to standardize doctoral and graduate studies? We need to create unison in the region and learn by doing. Doctoral studies are vital and cannot be taken for granted. We need to continue creating critical thinkers ready to nature research programs. These trainings are enablers in this journey.”
He added, “Let us blend the old and young birds in this training so that we share knowledge and experience to nature and grow the dreams of the doctoral students. Nature the inner person, not imposing yourself on to the student. Enable them to open up while doing their research and they will have a good and seamless doctoral academic journey.”
Dr. Drago Kato Charles, a trainer and a senior Lecturer at the Department of Biomedical Laboratory Technology at CoVAB said, “These trainings are continuous professional development programs aimed at refreshing doctoral supervisors every now and then. They are vital and needed by the mixture of the young, intermediate and senior supervisors.”
He added, “These senior supervisors share knowledge and experience on what is going on in the world of education. The young come to learn from old supervisors. The goal is to increase completion and quality of the PhD output. In totality, such a training aims to improve quality and mentorship on how to facilitate and handle graduate student supervision.”
He added that the trainees were taking the obtained skills to their schools and colleges to produce more quality doctoral and graduate students which would lead to growth of economies since every country needs PhD researchers to drive economic transformation and policy developments as well as implementation.
Dr. Peter Ssenkusu, a senior lecturer in the Department of Foundations and Curriculum studies in the School of Education said, “The training modules are extensively researched. The areas covered are very pertinent for doctoral supervision.”
Dr. Stephen Ojiambo Wandera, a facilitator and a Senior Lecturer at the Department of Population Studies in the School of Statistics and Planning at COBAMS added, “The vision for Makerere University is to be a research led institution. To be research- led university, we need to promote graduate teaching and learning. To achieve this, graduate students need supervisors that are well trained and skilled. We will also continue to do retooling for experienced supervisors.”
Dr. Byaruhanga Micheal Bruce from the Department of Biochemistry and Tourism, a lecturer and a participant said, “Whoever thought about this training did something very important. I thought all I was doing in supervision was normal until this training came. I did not know that some issues I knew would let the students off the course while others would keep them on. I want to ensure that all I have learnt is put into action. The modules have been very enriching. We need more of such trainings, probably for more than two days.”
Dr. Tukae Mbegalo, a guest trainer from Mzumbe University in Tanzania said, “The training is very relevant considering the diversity of the participants which include the young and senior researchers because of sharing the experiences which include delays and the relationships between supervisors and supervisees.” He added, “As supervisors, our emphasis is on scientific writing which we should instill in the students. Scientific writing leads to consistency right from problem setting, objectives, methodology and aligning it to the results so that we improve the quality of the doctoral outputs.”
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