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AR Department Refresher Seminar Builds Teamwork and Social Cohesion for Improved Service Delivery

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Members of Staff from the Department of the Academic Registrar (AR) at Makerere University have been urged to build strong teamwork with social cohesion in order to improve on service delivery. This was at the Departmental Refresher Seminar held on 14th and 15th March 2019 at Hotel Africana; to develop a deeper understanding and appreciation of roles and responsibilities as well as aligning the Department to suit the Collegiate system.

The two-day Seminar was officially opened by the Deputy Vice Chancellor (Academic Affairs), Dr. Umar Kakumba under the theme: Institutional Cohesion and team work for improved service delivery.

The Deputy Vice Chancellor (Academic Affairs), Dr. Umar Kakumba addressing participants at Hotel Africana.

According to the Deputy Registrar (Undergraduate Admissions and Records Division) Mr. Charles Ssentongo, the Seminar was geared towards helping staff appreciate the theme through;

  •  Harmonizing Departmental operations under the Collegiate system
  •  Enhancing the working relationship between Departmental staff and other members of staff (Academic, Administrative and Support) in the university
  • Re-orienting staff who were appointed to act as College Registrars into the roles and responsibilities of the Department of the Academic Registrar

Dr. Umar Kakumba applauded the leadership of the Academic Registrar’s Department for the thoughtful decision to bring the team together to discuss and reflect on their Unit specific and departmental responsibilities as well as their allegiance to the university.

Participants posing for a group photo with the Deputy Vice Chancellor (Academic Affairs), Dr. Umar Kakumba

Re-echoing the seminar theme, Dr. Kakumba said that team building and social cohesion are important factors in driving the institution’s goal and objectives. “As a scholar of organizational behavior, I am happy to mention that the theme blends harmoniously well with the pertinent factors of institutionalizing the university,” he said.

According to Dr. Kakumba, organizations are built on four (4) core blocks of; Vision, mission, goal and people. Institutions work towards achieving their goals and aspirations. To achieve this, they develop a vision with achievable objectives; a mission that captures the institution’s identity; and a goal that provides an explanation for the institution’s existence.

“Institutions are built on human systems, not on walls, or blocks. Without the human side enterprise, you cannot go anywhere. The people you employ must be nourished like babies. Seminars, workshops, conferences, retreats, are very critical in feeding the human enterprise,” he stated.

Members of staff from Certificate and Ceremonies Division posing for a photo with the Academic Registrar.

The Academic Registrar, Mr. Alfred Namoah Masikye thanked members of staff for the great work they are doing for the university and the Department. He encouraged them to always exercise the highest level of integrity when performing their daily duties. In the Same spirit, he applauded the team that developed the Departmental Strategic plan of 2020-230

He described the Department of Academic Registrar as a sensitive place dealing with student academic records. He therefore urged staff to perform their work diligently to the satisfaction of both the employer (government, university) and the client (students, parents, sponsors and investors).

“As the Department, we have registered success in the mandate that we are supposed to perform because of your hard work. I appreciate your commitment to your roles and obligations. I believe that we can do better. We are holding this Refresher Seminar to improve further,” he said.

The Facilitator, Mrs Alice Mubiru emphasizing her points

He advised staff to love and appreciate their jobs when he said, “Makerere University has nurtured us.  We have been able to educate our children and care for our wellbeing. Let us value the jobs that we have and perform to our best.”

The Facilitator, Mrs Alice Mubiru advised participants to always focus on applying for jobs that suit their interests and abilities. “If you want to excel at your work, it is important to do a job in line with your interest and ability.”

The Refresher Seminar was an interactive session with participants sharing knowledge, professional experiences and enhancing individual capacity development.  

Participants were able to reflect on the importance of the various policies that are critical in the execution of the mandate of the Department of the Academic Registrar.

Mrs. Patience Rubabinda Mushengyezi discussing the various policies in the Academic Registra's Department.

In a presentation, the Deputy Registrar (Senate Division), Mrs. Patience Rubabinda Mushengyezi encouraged members of staff to read and understand the University policies that govern their respective roles.

“The Department has a policy on admissions, registration, students’ loads, policies on withdrawal and policies on retakes. Since we are dealing with students, we need to be familiar with these policies to avoid mistakes. These policies help us to interpret the University mandate, goals and objectives. The policies help us to enforce university rules,” she emphasized.

Discussing the role of the Department of Academic Registrar in enhancing public relations at Makerere University; the Principal Public Relations Officer Ms. Ritah Namisango urged staff to always have a sense of belonging to Makerere University.

The Deputy Registrar (Undergraduate Admissions and Records Division) Mr. Charles Ssentongo with some of the participants.

She asked staff to guard against actions that tarnish the university image and reputation and advised them on the proper and professional use of communication platforms while sending a formal communication on behalf of the University.

“Poor customer care, missing marks, not responding to complaints in time, students and staff strikes, students who have satisfied requirements missing on the Graduation list, are some of the actions that have negatively impact the University’s reputation among its publics,” she mentioned.

In a presentation on Customer care, Ms. Namisango highlighted the need to train University staff on customer care. According to her, customer care is a vital element of institution-client relationship and can strongly impact the operations of the institution and its image.

The Principal Public Relations Officer Ms. Ritah Namisango  highlighting the need to train staff on customer care.

“We should serve our clients (students, fellow staff, partners, investors, parents) with a positive attitude and humility. The way we handle them either strengthens or weakens our reputation, builds or destroys our image and promotes or negatively affects the Makerere University brand,” she said.

“Remember that our actions; whether individual or departmental, will impact the university. Excellent customer care service leads to a wonderful Public Relations Strategy. Always remember to treat people well. Be kind to your customers so that they appreciate your services,” she added.

Ms. Ruth Iteu, presenting  the expectations of  department on the ICT Systems.

To develop a deep understanding and appreciation of the mandate of the Academic Registrar, the participants listened to unit specific presentations from the following Divisions/Sections:  

  • Undergraduate Admissions and Records by  Deputy Registrar, Mr. Charles Ssentong
  • Examinations and Transcripts by Deputy Registrar, Mr. Tom. L. Otim
  • Certificates, Ceremonies and Publications, Ms. Dorothy Kabanda
  • Experiences, Work Load and Expectations at the College level, Dr. Alfred Tingo
  • Application avenues, processes and requirements for application, Ms. Hellen Ssali
  • The Role of the Central Office by Mr. Thomas Baguma
  • Available Systems in the ICT Division and demonstrations of AIMS, Ms. Ruth Iteu
  • Budgeting and accounts procedures in Accounts Division, Ms. Maria N. Kigonvu

In the wrap up session, the members emphasized the need to review the Structure of the Department of the Academic Registrar; recruit Registrars at the School level for enhanced delivery at the College level; lobby for increased financial resources allotted to the Department; hold a Training in Public Relations and Customer Care; budget for Annual Capacity building programmes among other proposals.

Article by: Proscovia Nabatte, Mak Public Relations office

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Notice: Medical Review Exercise for Persons with Disability 2026/2027

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Makerere University Students in a discussion group.

The Academic Registrar, Makerere University invites persons with disability who applied for admission to public universities under the disability entry scheme for 2026/2027 Academic Year to appear for medical/review exercise at Makerere University, Senate Building, Level Four Conference Hall.

NOTE: Only those who have the minimum entry requirements of at least two principal passes at A’ Level or its equivalent and at least five (5) passes at O’ Level or its equivalent will be interviewed.

 Only candidates who sat ‘A’ level in 2025, 2024 and 2023 are eligible for admission.

THE EXERCISE WILL BE CONDUCTED ON 18th, 19th, 20th, 21st and 22nd May, 2026 respectively from 9.00 A.M – 1.00 P.M each day.

See details below:

IMPORTANT:

(i) If you fail to appear on any of the given days above, there will be no other chance for you this year.

(ii) Applicants with other Government Scholarships are not eligible for admission through the Disability Entry Scheme

Prof. Mukadasi Buyinza
ACADEMIC REGISTRAR

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Leading with Purpose: Guild President Ssentamu Churchill James Reflects on His Term

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H.E. Uhuru Kenyatta (2nd Right) poses for a group photo during the courtesy call on the Vice Chancellor with Left to Right: Prof. Barnabas Nawangwe, Ms. Sarah Kagingo and Guild President-H.E. Churchill James Ssentamu. Second Annual Guild Leaders’ Summit, organized by the Guild Presidents Leadership Academy, keynote address by Former President of Kenya, H.E. Uhuru Kenyatta, 24th April 2025, Main Building, Makerere University, Kampala Uganda.

By Betty Kyakuwa and Carol Kasujja

In this exclusive quick chat, we spoke to the 91st Guild President, Ssentamu Churchill James, a third-year student pursuing a Bachelor of Social Sciences. He shares insights into his leadership journey, key achievements, challenges, and his vision for the student community.

What inspired you to run for Guild President?

My background and personal leadership journey played a big role. Growing up, I saw my father and uncle actively involved in politics, which shaped my interest in leadership.

I also held leadership roles in high school—serving as Sports Minister at O-Level and later as Head Prefect at St. Juliana High School, Gayaza, during my A-Level. These experiences built my confidence and passion for representing others.

Ssentamu Churchill James and Kadondi Gracious inaugurated as the 91st Guild President and Vice President, 21st March 2025, Main Hall, Main Administration Building, Makerere University, Kampala Uganda, East Africa.
Prof. Buyinza Mukadasi with the H.E. Ssentamu, H.E. Kadondi, Dr. Winifred Kabumbuli and family members of the Guild Leadership.

Seeing former Guild President Vincent Lubega Nsamba win also motivated me. We come from the same high school, and I succeeded him as Head Prefect. That gave me the belief that I, too, could lead at that level.

What was your vision when you assumed office, and how much of it did you achieve?

My vision was to amplify students’ voices and ensure their needs were prioritized. While it wasn’t easy due to bureaucracy, we made progress.

We improved students’ social welfare by engaging management, which led to greater flexibility in organizing events like the Bazaar and Freshers’ Ball. We also addressed the issue of missing marks. Previously, it could take semesters to resolve, but now, through the Office of the Academic Registrar, such issues can be handled much faster.

What is your biggest achievement?

One of the biggest milestones was allowing students to sit for examinations after paying at least 60% of tuition. This has reduced the number of students dropping out due to financial constraints.

Left to Right: MD and CEO NEC-Lt. Gen. James Mugira conducts a symbolic handover of keys to the Vice Chancellor-Prof. Barnabas Nawangwe as 91st Guild President-H.E. Ssentamu Churchill James, Principal CEES and Ag. DVCFA-Prof. Anthony Muwagga Mugagga, Deputy University Secretary-Mr. Simon Kizito and Deputy Dean of Students-Dr. Rodney Rugyema witness on 25th July 2025. The National Enterprise Corporation (NEC) hands over fully refurbished Mary Stuart Hall. The renovation, which cost UGX 10.5 billion, began on 26th July 2024 and was completed exactly a year later, on 25th July 2025. Makerere University, Kampala Uganda, East Africa.
Left to Right: MD and CEO NEC-Lt. Gen. James Mugira conducts a symbolic handover of keys to the Vice Chancellor-Prof. Barnabas Nawangwe as 91st Guild President-H.E. Ssentamu Churchill James, Principal CEES and Ag. DVCFA-Prof. Anthony Muwagga Mugagga, Deputy University Secretary-Mr. Simon Kizito and Deputy Dean of Students-Dr. Rodney Rugyema witness on 25th July 2025.

We also saw the lifting of the ban on social events, which has gradually revived campus life. Additionally, leadership roles such as ministers and Guild Representative Councillors (GRCs) have become more functional, with clearer responsibilities and greater impact.

What key lessons have you learned?

One key lesson is the importance of daring to take action. Things may seem impossible, but once you step out and try, you realize they are achievable.

I also learned that leadership begins with influence. For example, when class representatives raised concerns about not being paid, I had to engage and influence them to understand the situation while working toward solutions.

Leadership also requires teamwork. You cannot lead alone—you need a support system. When you delegate, trust people and avoid micromanaging.

H.E. Ssentamu Churchill James and H.E. Kadondi Gracious welcome freshers in typical Makerere style. Makerere University officially kicks off 2025/2026 academic year with a Freshers’ Orientation at the Freedom Square on Monday 4th August 2025, Kampala Uganda, East Africa.
H.E. Ssentamu Churchill James and H.E. Kadondi Gracious welcome freshers in typical Makerere style.

Another lesson is the importance of effective communication with management. Building strong relationships increases your chances of influencing decisions.

On a personal level, I have learned discipline—keeping time, improving how I present myself, and becoming more mindful in how I engage with others.

What do you attribute your success to?

First and foremost, God, who gave me the wisdom and understanding to lead.

I also attribute it to the strong working relationships I built with University leadership, especially the Vice Chancellor and the Dean of Students. Without that collaboration, it would have been difficult to achieve much.

How did you balance academics and leadership?

It required intentional planning and prioritization. When meetings clashed with tests, I delegated to the Vice President or Prime Minister. This ensured continuity while giving them an opportunity to grow.

H.E. Churchill James Ssentamu alongside other Student Leaders hold the "Strides for Change" banner at Mary Stuart Hall. Makerere University in partnership with Embassy of Sweden in Uganda and UNFPA in Uganda hosted the "Strides for Change" Activism walk and official unveiling of the 2025 16 Days of Activism campaign on Monday 24th November, 2025.
H.E. Churchill James Ssentamu alongside other Student Leaders hold the “Strides for Change” banner at Mary Stuart Hall. Courtesy Photo.

However, I made it a point to attend critical engagements, such as Council meetings, because I was entrusted with representing students’ voices. I was also selective about external engagements to remain focused on my academics.

What challenges did you encounter?

Managing high expectations from students was a major challenge. Even small delays could attract criticism. For example, when students’ upkeep delayed by a week, some assumed I was not advocating for them.

I learned to remain calm and not react emotionally, instead using feedback as motivation to improve.

Another challenge was handling sensitive cases, such as advocating for students who had been suspended. Even when I did not agree with their actions, it was my duty to seek fair consideration on their behalf.

Prof. Barnabas Nawangwe, Mr. Ian King and H.E. Ssentamu Churchill James (Standing before Banners) are joined by officials in a group photo in the Daycare Centre, located on the Ground Floor of the Institute of Gender and Development Studies (IGDS) on 7th August 2025. Makerere University, in collaboration with UNDP Uganda launch of Daycare and Breastfeeding Centre at the Institute of Gender and Development Studies (IGDS) and state-of-the-art Multimedia Studio at the Frank Kalimuzo Central Teaching Facility, 7th August 2025, Kampala Uganda, East Africa.
Prof. Barnabas Nawangwe, Mr. Ian King and H.E. Ssentamu Churchill James (Standing before Banners) are joined by officials in a group photo in the Daycare Centre, located on the Ground Floor of the Institute of Gender and Development Studies (IGDS) on 7th August 2025.

Was there a difficult decision you had to make?

Yes. Just a month into office, I made the decision to relieve a minister of their duties because they did not align with the cabinet’s vision and values. Leadership requires making tough decisions to maintain unity and integrity.

Is there anything you would have done differently?

I feel I could have engaged more with the administration. At times, I was occupied with activities outside the University, which limited my interaction with management. With more engagement, I believe I could have achieved even more.

What will you miss most?

I will not necessarily miss the office itself. Leadership is about service, and it is now time for others to take on that responsibility as I move on to the next chapter of my life.

H.E. Churchill James Ssentamu enjoys a light moment with officials as he endorses the dummy of the policy. The Third Deputy Prime Minister and Minister without Portfolio, Right Honourable Lukia Isanga Nakadama, has commended Makerere University for crafting a policy aimed at creating a safe, inclusive, and respectful environment for all members of the University community. 4th April 2025, Main Hall, Kampala Uganda, East Africa.
H.E. Churchill James Ssentamu enjoys a light moment with officials as he endorses the dummy of the policy.

How would you like to be remembered?

As a selfless leader who went the extra mile to serve others and always put students’ interests first—even when it required personal sacrifice.

For instance, during the Freshers’ Ball, we wanted to host a musician whose fee was UGX 4 million, yet we only had UGX 2 million. I personally covered the balance to make it happen for the students.

Betty Kyakuwa
Betty Kyakuwa

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From Curiosity to Clarity: Inside Makerere’s Transformative Career Fair 2026

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Paul Rumanda Rugambwa enjoys a photo opportunity with participants after his keynote address on Day 3 of the Careers Fair. Three-day Careers Fair 2026, bringing together students, industry leaders, and policymakers to discuss the future of work in the era of Artificial Intelligence (AI), Day 3, Grand Finale, held under the theme “Connecting Potential to Purpose: Partnerships for Sustainable Impact”, 13th March 2026, Freedom Square, Makerere University, Kampala Uganda, East Africa.

At Makerere University, the future didn’t feel distant, it felt urgent, alive, and within reach.

For three days in March, the university’s grounds transformed into a vibrant meeting point of ambition and opportunity as students, graduates, and industry leaders converged for the 2026 Careers Fair. Lecture halls spilled into exhibition spaces, conversations replaced uncertainty, and for many students, career dreams began to take clearer shape.

A Question That Defined the Moment: Man or Machine?

The opening day set the tone with a bold theme;“Machine vs. Man”, placing artificial intelligence at the center of career conversations. Students listened, questioned, and reflected as leaders challenged them not to fear technology, but to harness it.

The message was clear: the future belongs to those who can adapt.

Chief Guest-Hon. Dr. Monica Musenero (5th L) with Prof. Moses Musinguzi (3rd L), Chair Organising Committee-Prof. Anthony Gidudu and other Speakers on Day 1 of the Makerere Careers Fair. Three-day Careers Fair 2026, bringing together students, industry leaders, and policymakers to discuss the future of work in the era of Artificial Intelligence (AI), Day 1 held under the theme “Machine vs. Man” and sponsored by the National Social Security Fund (NSSF), 11th March 2026, Yusuf Lule Central Teaching Facility Auditorium, Makerere University, Kampala Uganda, East Africa.
Chief Guest-Hon. Dr. Monica Musenero (5th L) with Prof. Moses Musinguzi (3rd L), Chair Organising Committee-Prof. Anthony Gidudu and other Speakers on Day 1 of the Makerere Careers Fair.

Speakers emphasized that while AI is reshaping industries, it is also creating new opportunities for innovation, entrepreneurship, and job creation. For many students in attendance, this was more than a discussion—it was a wake-up call to rethink their place in a rapidly evolving world.

Beyond Jobs: Unlocking Global Opportunities

If Day One provoked thought, Day Two opened doors.

The focus shifted to scholarships, fellowships, and international study opportunities, expanding students’ horizons beyond the immediate job market. Conversations moved from “What job can I get?” to “What possibilities exist for me globally?”

Mr. James Katumba (R) contributes to the panel discussion. Three-day Careers Fair 2026, bringing together students, industry leaders, and policymakers to discuss the future of work in the era of Artificial Intelligence (AI), Day 2 held under the theme “Scholarship and fellowship opportunities for students and graduates in the United States (US)”, 12th March 2026, Yusuf Lule Central Teaching Facility Auditorium, Makerere University, Kampala Uganda, East Africa.
Mr. James Katumba (R) contributes to the panel discussion.

Students explored pathways into prestigious programmes, exchange opportunities, and further study options, discovering that their ambitions could stretch far beyond borders.

Where Potential Meets Purpose

By the final day, the Careers Fair had evolved into something deeper—a platform for connection.

Under the theme “Connecting Potential to Purpose,” industry leaders, employers, and development partners engaged directly with students, emphasizing collaboration as the key to career success.

Across Freedom Square and exhibition booths, students asked tough questions, shared ideas, and made meaningful connections. Employers, in turn, offered insights into the skills that matter most in today’s workplace—adaptability, creativity, and critical thinking.

Gorretti Byomire contributes to the panel discussion. Three-day Careers Fair 2026, bringing together students, industry leaders, and policymakers to discuss the future of work in the era of Artificial Intelligence (AI), Day 3, Grand Finale, held under the theme “Connecting Potential to Purpose: Partnerships for Sustainable Impact”, 13th March 2026, Freedom Square, Makerere University, Kampala Uganda, East Africa.
Gorretti Byomire contributes to the panel discussion.

More than 50 organizations participated, turning the fair into a living ecosystem of mentorship, networking, and opportunity.

Stories That Defined the Experience

But beyond the panels and presentations, it was the human moments that stood out.

There was the student who, after a conversation with a recruiter, discovered a career path they had never considered. The group of finalists who used simple tools like mobile phones to create powerful messages about safety and inclusion, reminding everyone that innovation often begins with what is available.

And there were countless quiet exchanges, handshakes, questions, shared laughter—that carried the weight of possibility.

Students attending the career fair on day three at the Freedom Square. Three-day Careers Fair 2026, bringing together students, industry leaders, and policymakers to discuss the future of work in the era of Artificial Intelligence (AI), Day 3, Grand Finale, held under the theme “Connecting Potential to Purpose: Partnerships for Sustainable Impact”, 13th March 2026, Freedom Square, Makerere University, Kampala Uganda, East Africa.
Students attending the career fair on day three at the Freedom Square.

A Bridge to the Future

What emerged from the three-day experience was not just a successful event, but a powerful reminder of the university’s role as a bridge, linking academic training to real-world demands.

The Careers Fair reaffirmed Makerere’s commitment to preparing students not just for employment, but for meaningful participation in shaping the future. It brought into focus a simple but profound truth: careers are not built in isolation—they are nurtured through connections, curiosity, and courage.

For many students who walked through the fair, the journey ahead no longer felt uncertain. It felt possible.

Betty Kyakuwa
Betty Kyakuwa

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