General
AR Department Refresher Seminar Builds Teamwork and Social Cohesion for Improved Service Delivery
Members of Staff from the Department of the Academic Registrar (AR) at Makerere University have been urged to build strong teamwork with social cohesion in order to improve on service delivery. This was at the Departmental Refresher Seminar held on 14th and 15th March 2019 at Hotel Africana; to develop a deeper understanding and appreciation of roles and responsibilities as well as aligning the Department to suit the Collegiate system.
The two-day Seminar was officially opened by the Deputy Vice Chancellor (Academic Affairs), Dr. Umar Kakumba under the theme: Institutional Cohesion and team work for improved service delivery.
According to the Deputy Registrar (Undergraduate Admissions and Records Division) Mr. Charles Ssentongo, the Seminar was geared towards helping staff appreciate the theme through;
- Harmonizing Departmental operations under the Collegiate system
- Enhancing the working relationship between Departmental staff and other members of staff (Academic, Administrative and Support) in the university
- Re-orienting staff who were appointed to act as College Registrars into the roles and responsibilities of the Department of the Academic Registrar
Dr. Umar Kakumba applauded the leadership of the Academic Registrar’s Department for the thoughtful decision to bring the team together to discuss and reflect on their Unit specific and departmental responsibilities as well as their allegiance to the university.
Re-echoing the seminar theme, Dr. Kakumba said that team building and social cohesion are important factors in driving the institution’s goal and objectives. “As a scholar of organizational behavior, I am happy to mention that the theme blends harmoniously well with the pertinent factors of institutionalizing the university,” he said.
According to Dr. Kakumba, organizations are built on four (4) core blocks of; Vision, mission, goal and people. Institutions work towards achieving their goals and aspirations. To achieve this, they develop a vision with achievable objectives; a mission that captures the institution’s identity; and a goal that provides an explanation for the institution’s existence.
“Institutions are built on human systems, not on walls, or blocks. Without the human side enterprise, you cannot go anywhere. The people you employ must be nourished like babies. Seminars, workshops, conferences, retreats, are very critical in feeding the human enterprise,” he stated.
The Academic Registrar, Mr. Alfred Namoah Masikye thanked members of staff for the great work they are doing for the university and the Department. He encouraged them to always exercise the highest level of integrity when performing their daily duties. In the Same spirit, he applauded the team that developed the Departmental Strategic plan of 2020-230
He described the Department of Academic Registrar as a sensitive place dealing with student academic records. He therefore urged staff to perform their work diligently to the satisfaction of both the employer (government, university) and the client (students, parents, sponsors and investors).
“As the Department, we have registered success in the mandate that we are supposed to perform because of your hard work. I appreciate your commitment to your roles and obligations. I believe that we can do better. We are holding this Refresher Seminar to improve further,” he said.
He advised staff to love and appreciate their jobs when he said, “Makerere University has nurtured us. We have been able to educate our children and care for our wellbeing. Let us value the jobs that we have and perform to our best.”
The Facilitator, Mrs Alice Mubiru advised participants to always focus on applying for jobs that suit their interests and abilities. “If you want to excel at your work, it is important to do a job in line with your interest and ability.”
The Refresher Seminar was an interactive session with participants sharing knowledge, professional experiences and enhancing individual capacity development.
Participants were able to reflect on the importance of the various policies that are critical in the execution of the mandate of the Department of the Academic Registrar.
In a presentation, the Deputy Registrar (Senate Division), Mrs. Patience Rubabinda Mushengyezi encouraged members of staff to read and understand the University policies that govern their respective roles.
“The Department has a policy on admissions, registration, students’ loads, policies on withdrawal and policies on retakes. Since we are dealing with students, we need to be familiar with these policies to avoid mistakes. These policies help us to interpret the University mandate, goals and objectives. The policies help us to enforce university rules,” she emphasized.
Discussing the role of the Department of Academic Registrar in enhancing public relations at Makerere University; the Principal Public Relations Officer Ms. Ritah Namisango urged staff to always have a sense of belonging to Makerere University.
She asked staff to guard against actions that tarnish the university image and reputation and advised them on the proper and professional use of communication platforms while sending a formal communication on behalf of the University.
“Poor customer care, missing marks, not responding to complaints in time, students and staff strikes, students who have satisfied requirements missing on the Graduation list, are some of the actions that have negatively impact the University’s reputation among its publics,” she mentioned.
In a presentation on Customer care, Ms. Namisango highlighted the need to train University staff on customer care. According to her, customer care is a vital element of institution-client relationship and can strongly impact the operations of the institution and its image.
“We should serve our clients (students, fellow staff, partners, investors, parents) with a positive attitude and humility. The way we handle them either strengthens or weakens our reputation, builds or destroys our image and promotes or negatively affects the Makerere University brand,” she said.
“Remember that our actions; whether individual or departmental, will impact the university. Excellent customer care service leads to a wonderful Public Relations Strategy. Always remember to treat people well. Be kind to your customers so that they appreciate your services,” she added.
To develop a deep understanding and appreciation of the mandate of the Academic Registrar, the participants listened to unit specific presentations from the following Divisions/Sections:
- Undergraduate Admissions and Records by Deputy Registrar, Mr. Charles Ssentong
- Examinations and Transcripts by Deputy Registrar, Mr. Tom. L. Otim
- Certificates, Ceremonies and Publications, Ms. Dorothy Kabanda
- Experiences, Work Load and Expectations at the College level, Dr. Alfred Tingo
- Application avenues, processes and requirements for application, Ms. Hellen Ssali
- The Role of the Central Office by Mr. Thomas Baguma
- Available Systems in the ICT Division and demonstrations of AIMS, Ms. Ruth Iteu
- Budgeting and accounts procedures in Accounts Division, Ms. Maria N. Kigonvu
In the wrap up session, the members emphasized the need to review the Structure of the Department of the Academic Registrar; recruit Registrars at the School level for enhanced delivery at the College level; lobby for increased financial resources allotted to the Department; hold a Training in Public Relations and Customer Care; budget for Annual Capacity building programmes among other proposals.
Article by: Proscovia Nabatte, Mak Public Relations office
Today, Monday 18th May 2026, most students will begin their End of Semester Two Examinations, and they have been encouraged to remain confident and calm during the examination season.
Data from the University Counselling and Guidance Centre shows that even the best-prepared students experience anxiety, pressure, fear of failure, sleep difficulties and emotional exhaustion during examinations.
Addressing students during a pre-examination mental health workshop organised by the Mastercard Foundation Scholars Program at Makerere University on 15th May 2026, Prof. Buyinza Mukadasi, Academic Registrar, reminded students that their mental health is far more important than any grade.
“This workshop comes at the right time. I encourage all students to understand that your worth is not defined by a single examination or grade. Examinations are only one part of your educational journey. What matters equally is your ability to remain healthy, focused, ethical and hopeful throughout the process,” Prof Buyinza, said.
Prof. Buyinza shared practical tips to help students avoid fatigue and excessive stress during this period.
“Prepare a realistic reading timetable and avoid last-minute cramming. Take short breaks while studying to allow your mind to recover and improve concentration. Get adequate sleep and avoid excessive consumption of caffeine and energy drinks,” he noted.
During the session, he also encouraged students to engage in light physical activity, stretching or short walks to refresh their minds and reduce tension.
“Maintain a positive mindset and avoid comparing yourself excessively with others. Stay connected with supportive friends, family members, mentors or counsellors whenever you feel overwhelmed,” Prof. Buyinza advised.
He reaffirmed the University’s commitment to supporting students not only academically, but also in their mental and psychosocial wellbeing, encouraging learners to seek help from counsellors, lecturers, mentors, peers, family members and available support systems whenever necessary.
Speaking at the event, Ms. Prossy Nakayiki, the Deputy Academic Registrar in charge of Examinations and Transcripts warned students against examination malpractice and urged them to uphold academic integrity.
“Anxiety should never push anyone into examination malpractice, do not enter an examination room with a smart watch, phone or any hidden paper commonly known as bullets. Preparation, honesty, rest and self-belief remain the best approaches to success,” Ms. Nakayiki, said.
She also advised students who had not yet printed their examination cards to do so early, noting that delays at the last minute could cause unnecessary panic and disorganisation.
In her presentation about the reality of examination stress and coping strategies, Connie Evelyn Kharono, a Counselling Psychologist at the Counselling and Guidance Center, called upon students to adopt the 5, 4,3,2,1 Ground technique before an exam or intense study session.
The 5, 4,3,2,1 ground technique, is one of the easiest mindfulness strategies designed for managing stress and anxiety, as it can be done almost anywhere and at any time. You name 5 things you can see, 4 you can touch, 3 you can hear, 2 you can smell and 1 you can taste.
She advised students to focus on what they can control.
“You can control your study schedule, your sleep and how kindly you speak yourself. You cannot control the exact questions that will be on the paper, so channel your energy only into the preparations you can influence,” Ms Kharono, said.
Ms Kharono encouraged students to maintain a regular sleep schedule and ensure that they are eating balanced meals and staying hydrated.
Ms Christine Nimusiima, a senior Psycho-Social Officer at the Mastercard Foundation Scholars Program at Makerere University, called upon the students to practise positive self-talk and maintain a healthy mindset.
“During this examination season, avoid comparing your revision progress or predicted grades with your peers. Your only competition is who you were yesterday. Take a deep breath, trust in the work you have done and remember that you have the resilience to succeed. Best of luck with your preparations,” Ms. Nimusiima said.
By Dr. Racheal Ddungu Mugabi
The Alliance for African Partnership, Africa Office, today received a delegation from the University of Bergen (UiB)’s Division of Research and Innovation. The visiting team comprised Kristin Svartveit, Vivil Valvik Haraldsen, and Emmanuel Ovon Babatunde.
The delegation was officially introduced by Prof. Sylvia Antonia Nakimera Nannyonga-Tamusuza, Head, Grants Administration and Management Support Unit (GAMSU), together with Dr. Ronald Semyalo (Makerere University coordinator for UiB)
The visit aimed to strengthen institutional collaboration and promote research excellence through international partnerships. The key objectives of the meeting included:
- UiB team sharing information and experiences on enhancing success in EU grant acquisition and management.
- UiB application support process for Postdoc fellowships at Bergen up to a period of 2 years
- AAP Africa Office providing insights into the AAP consortium programs and activities in order to foster collaboration between the AAP consortium and UiB.
The engagement provided an important platform for knowledge exchange, networking, and exploring opportunities for future collaborative research initiatives between Makerere University, the AAP consortium, and the University of Bergen.
The Author is the Director of the AAP Africa Office
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