Connect with us

General

AR Department Refresher Seminar Builds Teamwork and Social Cohesion for Improved Service Delivery

Published

on

Members of Staff from the Department of the Academic Registrar (AR) at Makerere University have been urged to build strong teamwork with social cohesion in order to improve on service delivery. This was at the Departmental Refresher Seminar held on 14th and 15th March 2019 at Hotel Africana; to develop a deeper understanding and appreciation of roles and responsibilities as well as aligning the Department to suit the Collegiate system.

The two-day Seminar was officially opened by the Deputy Vice Chancellor (Academic Affairs), Dr. Umar Kakumba under the theme: Institutional Cohesion and team work for improved service delivery.

The Deputy Vice Chancellor (Academic Affairs), Dr. Umar Kakumba addressing participants at Hotel Africana.

According to the Deputy Registrar (Undergraduate Admissions and Records Division) Mr. Charles Ssentongo, the Seminar was geared towards helping staff appreciate the theme through;

  •  Harmonizing Departmental operations under the Collegiate system
  •  Enhancing the working relationship between Departmental staff and other members of staff (Academic, Administrative and Support) in the university
  • Re-orienting staff who were appointed to act as College Registrars into the roles and responsibilities of the Department of the Academic Registrar

Dr. Umar Kakumba applauded the leadership of the Academic Registrar’s Department for the thoughtful decision to bring the team together to discuss and reflect on their Unit specific and departmental responsibilities as well as their allegiance to the university.

Participants posing for a group photo with the Deputy Vice Chancellor (Academic Affairs), Dr. Umar Kakumba

Re-echoing the seminar theme, Dr. Kakumba said that team building and social cohesion are important factors in driving the institution’s goal and objectives. “As a scholar of organizational behavior, I am happy to mention that the theme blends harmoniously well with the pertinent factors of institutionalizing the university,” he said.

According to Dr. Kakumba, organizations are built on four (4) core blocks of; Vision, mission, goal and people. Institutions work towards achieving their goals and aspirations. To achieve this, they develop a vision with achievable objectives; a mission that captures the institution’s identity; and a goal that provides an explanation for the institution’s existence.

“Institutions are built on human systems, not on walls, or blocks. Without the human side enterprise, you cannot go anywhere. The people you employ must be nourished like babies. Seminars, workshops, conferences, retreats, are very critical in feeding the human enterprise,” he stated.

Members of staff from Certificate and Ceremonies Division posing for a photo with the Academic Registrar.

The Academic Registrar, Mr. Alfred Namoah Masikye thanked members of staff for the great work they are doing for the university and the Department. He encouraged them to always exercise the highest level of integrity when performing their daily duties. In the Same spirit, he applauded the team that developed the Departmental Strategic plan of 2020-230

He described the Department of Academic Registrar as a sensitive place dealing with student academic records. He therefore urged staff to perform their work diligently to the satisfaction of both the employer (government, university) and the client (students, parents, sponsors and investors).

“As the Department, we have registered success in the mandate that we are supposed to perform because of your hard work. I appreciate your commitment to your roles and obligations. I believe that we can do better. We are holding this Refresher Seminar to improve further,” he said.

The Facilitator, Mrs Alice Mubiru emphasizing her points

He advised staff to love and appreciate their jobs when he said, “Makerere University has nurtured us.  We have been able to educate our children and care for our wellbeing. Let us value the jobs that we have and perform to our best.”

The Facilitator, Mrs Alice Mubiru advised participants to always focus on applying for jobs that suit their interests and abilities. “If you want to excel at your work, it is important to do a job in line with your interest and ability.”

The Refresher Seminar was an interactive session with participants sharing knowledge, professional experiences and enhancing individual capacity development.  

Participants were able to reflect on the importance of the various policies that are critical in the execution of the mandate of the Department of the Academic Registrar.

Mrs. Patience Rubabinda Mushengyezi discussing the various policies in the Academic Registra's Department.

In a presentation, the Deputy Registrar (Senate Division), Mrs. Patience Rubabinda Mushengyezi encouraged members of staff to read and understand the University policies that govern their respective roles.

“The Department has a policy on admissions, registration, students’ loads, policies on withdrawal and policies on retakes. Since we are dealing with students, we need to be familiar with these policies to avoid mistakes. These policies help us to interpret the University mandate, goals and objectives. The policies help us to enforce university rules,” she emphasized.

Discussing the role of the Department of Academic Registrar in enhancing public relations at Makerere University; the Principal Public Relations Officer Ms. Ritah Namisango urged staff to always have a sense of belonging to Makerere University.

The Deputy Registrar (Undergraduate Admissions and Records Division) Mr. Charles Ssentongo with some of the participants.

She asked staff to guard against actions that tarnish the university image and reputation and advised them on the proper and professional use of communication platforms while sending a formal communication on behalf of the University.

“Poor customer care, missing marks, not responding to complaints in time, students and staff strikes, students who have satisfied requirements missing on the Graduation list, are some of the actions that have negatively impact the University’s reputation among its publics,” she mentioned.

In a presentation on Customer care, Ms. Namisango highlighted the need to train University staff on customer care. According to her, customer care is a vital element of institution-client relationship and can strongly impact the operations of the institution and its image.

The Principal Public Relations Officer Ms. Ritah Namisango  highlighting the need to train staff on customer care.

“We should serve our clients (students, fellow staff, partners, investors, parents) with a positive attitude and humility. The way we handle them either strengthens or weakens our reputation, builds or destroys our image and promotes or negatively affects the Makerere University brand,” she said.

“Remember that our actions; whether individual or departmental, will impact the university. Excellent customer care service leads to a wonderful Public Relations Strategy. Always remember to treat people well. Be kind to your customers so that they appreciate your services,” she added.

Ms. Ruth Iteu, presenting  the expectations of  department on the ICT Systems.

To develop a deep understanding and appreciation of the mandate of the Academic Registrar, the participants listened to unit specific presentations from the following Divisions/Sections:  

  • Undergraduate Admissions and Records by  Deputy Registrar, Mr. Charles Ssentong
  • Examinations and Transcripts by Deputy Registrar, Mr. Tom. L. Otim
  • Certificates, Ceremonies and Publications, Ms. Dorothy Kabanda
  • Experiences, Work Load and Expectations at the College level, Dr. Alfred Tingo
  • Application avenues, processes and requirements for application, Ms. Hellen Ssali
  • The Role of the Central Office by Mr. Thomas Baguma
  • Available Systems in the ICT Division and demonstrations of AIMS, Ms. Ruth Iteu
  • Budgeting and accounts procedures in Accounts Division, Ms. Maria N. Kigonvu

In the wrap up session, the members emphasized the need to review the Structure of the Department of the Academic Registrar; recruit Registrars at the School level for enhanced delivery at the College level; lobby for increased financial resources allotted to the Department; hold a Training in Public Relations and Customer Care; budget for Annual Capacity building programmes among other proposals.

Article by: Proscovia Nabatte, Mak Public Relations office

Proscovia Nabatte

Continue Reading

General

NCBA Commits UGX 1.45 Billion to Makerere Marathon, Pledges Five-Year Support for Inclusive Education

Published

on

Prof. Barnabas Nawangwe (C) flanked by Dr. Maggie Kigozi (R) and Mr. Mark Muyobo (L) on 9th July 2025 at Makerere University. Makerere University Endowment Fund (MakEF)’s flagship initiative – the Makerere University Marathon unveiling of NCBA Bank Uganda as Platinum Sponsor with UGX 1.45 Billion over five years, 9th July 2025, Kampala, East Africa.

By Eve Nakyanzi and Atwenda Nancy

Makerere University has officially unveiled NCBA Bank Uganda as the platinum sponsor for the 2025 Makerere University Marathon (#MakRun2025), marking a significant milestone in the institution’s journey toward inclusive and sustainable student support. The partnership was formally announced during a colourful event held at the university, attended by the Vice Chancellor, Prof. Barnabas Nawangwe, Dr. Maggie Kigozi, Chairperson of the Makerere University Endowment Fund, and NCBA Bank Uganda CEO, Mr. Mark Muyobo.

NCBA Bank Uganda’s UGX 1.45 billion sponsorship over the next five years is the largest corporate contribution to the Makerere Marathon to date. It underscores the bank’s commitment to supporting quality education, community development, and equity.  Mr. Muyobo said that, “We are driven by the desire to leave every community better than we found it”. He added that the goal is to empower disadvantaged students to live without limitations, describing this initiative as a bold stride toward establishing a world-class international marathon.

Left to Right: Mr. Mark Muyobo, Dr. Maggie Kigozi and Prof. Barnabas Nawangwe pose for a photo at the Main Building entrance. Makerere University Endowment Fund (MakEF)’s flagship initiative – the Makerere University Marathon unveiling of NCBA Bank Uganda as Platinum Sponsor with UGX 1.45 Billion over five years, 9th July 2025, Kampala, East Africa.
Left to Right: Mr. Mark Muyobo, Dr. Maggie Kigozi and Prof. Barnabas Nawangwe pose for a photo at the Main Building entrance.

“This is more than just a sponsorship, it is a strategic partnership built on shared values,” Dr. Kigozi remarked. “With this support, we are positioned to establish a fully equipped Disability Support Unit and a sustainable pool of funds to assist economically disadvantaged students.”

The marathon, slated under the theme “Run the Hills for the Future,” seeks to unify students, alumni, corporate entities, and professional athletes in pursuit of a common cause. At its core, the MakRun2025 promotes active lifestyles, social inclusion, and a sense of communal responsibility.

“It’s not just a race,” Prof. Nawangwe emphasized. “It is a movement to break barriers, change lives, and build a resilient, inclusive university.”

Prof. Barnabas Nawangwe poses with the #MakRun2025 photo frame. Makerere University Endowment Fund (MakEF)’s flagship initiative – the Makerere University Marathon unveiling of NCBA Bank Uganda as Platinum Sponsor with UGX 1.45 Billion over five years, 9th July 2025, Kampala, East Africa.
Prof. Barnabas Nawangwe poses with the #MakRun2025 photo frame.

The marathon’s broader impact includes fundraising for students living with disabilities and those facing financial hardship, contributing directly to the university’s Endowment Fund.

A major highlight of the event is the introduction of a full 42.2-kilometer marathon—bringing international standards to the annual run. Organizers have promised a professional, accredited experience with traffic-free routes and ample support for runners.

“This edition will elevate the MakRun into a world-class event,” said Mr. Muyobo. “We are proud to support Makerere University in realizing its dream of a globally recognized marathon that reflects Uganda’s commitment to education and inclusivity.”

Beyond the race itself, the event will feature a vibrant line-up of activities, including music, drama, and games for all age groups. It is designed to foster a festival-like atmosphere that welcomes every member of the community.

Makerere University Endowment Fund (MakEF)’s flagship initiative – the Makerere University Marathon unveiling of NCBA Bank Uganda as Platinum Sponsor with UGX 1.45 Billion over five years, 9th July 2025, Kampala, East Africa.
Officials pose with runners in the Freedom Square.

Organizers and university leaders have extended an open invitation to students, staff, alumni, corporate partners, and Kampala residents to participate, cheer, or donate to the cause.

“Every step taken is a step towards hope for a student,” Dr. Kigozi stated. “Together, we are building a Makerere that cares, includes, and uplifts.”

The partnership is expected to significantly enhance the university’s ability to support underprivileged students and improve campus infrastructure for students with disabilities. It also sets the tone for future collaborations that align with the values of compassion, excellence, and innovation. The fifth edition of the MakRun is scheduled to take place on August 17th, 2025.

The Writers are Interns in the Public Relations Office, Makerere University

Mak Editor

Continue Reading

General

Re-Advert for Applications for Diploma and Certificate Training

Published

on

The Government of Uganda and AFRISA in Collaboration with Makerere University invites
applicants for Diploma and Certificate programs tenable at the College of Veterinary Medicine,
Animal Resources and Bio-security (COVAB).

The details are in the following document:

The deadline for receiving applications will be 25th August, 2025.

Elias Tuhereze

Continue Reading

General

Mak Marathon Unveils NCBA as Platinum Sponsor

Published

on

Left to Right: NCBA Bank CEO-Mr. Mark Muyobo, MakEF Board Chairperson-Dr. Maggie Kigozi and the Vice Chancellor-Prof. Barnabas Nawangwe hold the dummy cheque unveiling the UGX 1.45 billion sponsorship for the Makerere Marathon for the next five years. Makerere University Endowment Fund (MakEF)’s flagship initiative – the Makerere University Marathon unveiling of NCBA Bank Uganda as Platinum Sponsor with UGX 1.45 Billion over five years, 9th July 2025, Kampala, East Africa.

Makerere University has today Wednesday, 9th June 2025 officially unveiled NCBA Bank Uganda as the Platinum Sponsor of the Makerere University Endowment Fund (MakEF)’s flagship initiative – the Makerere University Marathon. Formerly known as a fun run, the initiative was rebranded on 27th March 2025 during the launch of its Fifth Edition. This year’s event, #MakRun2025, is slated for 17th August 2025 under the theme “Run the Hills for the Future”.

MakEF Board Chairperson, Dr. Maggie Kigozi. Makerere University Endowment Fund (MakEF)’s flagship initiative – the Makerere University Marathon unveiling of NCBA Bank Uganda as Platinum Sponsor with UGX 1.45 Billion over five years, 9th July 2025, Kampala, East Africa.
MakEF Board Chairperson, Dr. Maggie Kigozi.

Addressing the Media at a press conference this afternoon, the MakEF Board Chairperson, Dr. Maggie Kigozi remarked, “We are deeply honoured and excited to unveil NCBA Bank Uganda as the Platinum Sponsor of #MakRun2025, with a landmark commitment of UGX 1.45 billion over the next five years.”

Dr. Maggie Kigozi shows her support for #MakRun2025. Makerere University Endowment Fund (MakEF)’s flagship initiative – the Makerere University Marathon unveiling of NCBA Bank Uganda as Platinum Sponsor with UGX 1.45 Billion over five years, 9th July 2025, Kampala, East Africa.
Dr. Maggie Kigozi shows her support for #MakRun2025.

Dr. Kigozi further described the unveiling as “a strategic partnership built on shared values and a common vision for inclusive education and sustainable impact,” adding that it would “fast-track the establishment of a fully equipped Disability Support Unit for students living with disabilities, and to build a sustainable pool of funds to support Economically Disadvantaged Students.”

Appreciating the generous sponsorship, the Vice Chancellor, Prof. Barnabas Nawangwe acknowledged that NCBA Bank had not only made history as the biggest corporate sponsor of #MakRun to date but also aligned with Makerere’s vision to improve the quality of student life. “This is a powerful gesture of trust in our mission and a demonstration of deep corporate citizenship”, he added.

Prof. Barnabas Nawangwe makes his remarks. Makerere University Endowment Fund (MakEF)’s flagship initiative – the Makerere University Marathon unveiling of NCBA Bank Uganda as Platinum Sponsor with UGX 1.45 Billion over five years, 9th July 2025, Kampala, East Africa.
Prof. Barnabas Nawangwe makes his remarks.

Prof. Nawangwe further thanked NCBA for recognizing that an investment in Makerere University is an indirect investment in the future of Uganda. “The Makerere Marathon is not just a race. It is a movement to establish a fully-fledged Disability Support Unit for students living with various forms of disabilities, and to build a sustainable fund for Economically Disadvantaged Students.”

The Vice Chancellor therefore rallied staff, students, alumni, partners and friends of Makerere to match NCBA’s generous support with vigour and commitment, so as to make #MakRun2025 the most impactful edition since its founding.

Mr. Mark Muyobo makes his remarks at the press conference. Makerere University Endowment Fund (MakEF)’s flagship initiative – the Makerere University Marathon unveiling of NCBA Bank Uganda as Platinum Sponsor with UGX 1.45 Billion over five years, 9th July 2025, Kampala, East Africa.
Mr. Mark Muyobo makes his remarks at the press conference.

The Chief Executive Officer, Mr. Mark Muyobo thanked Makerere University for giving NCBA Bank Uganda the opportunity to play its part in “shaping Uganda’s future one student, one community, one strength at a time,” adding that #MakRun is a symbol of hope for students living with disabilities as it speaks to Makerere’s core values of inclusion, equity, and excellence.

On a rhythmical note, Mr. Muyobo remarked that the #MakRun2025 theme is “not just about finishing lines, it is about opening doors; giving opportunities to those who are disabled. It is about promoting active lifestyle.”

Runners get flagged off for an evening run after the unveiling ceremony. Makerere University Endowment Fund (MakEF)’s flagship initiative – the Makerere University Marathon unveiling of NCBA Bank Uganda as Platinum Sponsor with UGX 1.45 Billion over five years, 9th July 2025, Kampala, East Africa.
Runners get flagged off for an evening run after the unveiling ceremony.

#MakRun2025 will for the first time feature a full 42.2km marathon race with international accreditation and professional timing along a dedicated traffic-free route.

“These are not just upgrades, these are bold steps towards building a world-class international marathon right here in Kampala. We are proud to be the wings at your back as you take this leap because when Makerere University, the beacon of higher learning in Uganda grows stronger, the ripple effects are felt across the region and across the continent” Mr. Muyobo affirmed.

Mr. Mark Muyobo (L) and Dr. Maggie Kigozi (R) pose with the signed MoU. Makerere University Endowment Fund (MakEF)’s flagship initiative – the Makerere University Marathon unveiling of NCBA Bank Uganda as Platinum Sponsor with UGX 1.45 Billion over five years, 9th July 2025, Kampala, East Africa.
Mr. Mark Muyobo (L) and Dr. Maggie Kigozi (R) pose with the signed MoU.

To officially seal the deal, a Memorandum of Understanding was officially signed between Makerere University and NCBA Bank Uganda, and thereafter, a dummy cheque of UGX 1.45 billion was presented to Dr. Maggie Kigozi as the Vice Chancellor, Members of Management and NCBA staff witnessed.

Left to Right: Mr. Mark Muyobo, Dr. Maggie Kigozi and Prof. Barnabas Nawangwe pose for a photo at the Main Building entrance. Makerere University Endowment Fund (MakEF)’s flagship initiative – the Makerere University Marathon unveiling of NCBA Bank Uganda as Platinum Sponsor with UGX 1.45 Billion over five years, 9th July 2025, Kampala, East Africa.
Left to Right: Mr. Mark Muyobo, Dr. Maggie Kigozi and Prof. Barnabas Nawangwe pose for a photo at the Main Building entrance.

Mark Wamai

Continue Reading

Trending