General
AR Department Refresher Seminar Builds Teamwork and Social Cohesion for Improved Service Delivery
Members of Staff from the Department of the Academic Registrar (AR) at Makerere University have been urged to build strong teamwork with social cohesion in order to improve on service delivery. This was at the Departmental Refresher Seminar held on 14th and 15th March 2019 at Hotel Africana; to develop a deeper understanding and appreciation of roles and responsibilities as well as aligning the Department to suit the Collegiate system.
The two-day Seminar was officially opened by the Deputy Vice Chancellor (Academic Affairs), Dr. Umar Kakumba under the theme: Institutional Cohesion and team work for improved service delivery.
According to the Deputy Registrar (Undergraduate Admissions and Records Division) Mr. Charles Ssentongo, the Seminar was geared towards helping staff appreciate the theme through;
- Harmonizing Departmental operations under the Collegiate system
- Enhancing the working relationship between Departmental staff and other members of staff (Academic, Administrative and Support) in the university
- Re-orienting staff who were appointed to act as College Registrars into the roles and responsibilities of the Department of the Academic Registrar
Dr. Umar Kakumba applauded the leadership of the Academic Registrar’s Department for the thoughtful decision to bring the team together to discuss and reflect on their Unit specific and departmental responsibilities as well as their allegiance to the university.
Re-echoing the seminar theme, Dr. Kakumba said that team building and social cohesion are important factors in driving the institution’s goal and objectives. “As a scholar of organizational behavior, I am happy to mention that the theme blends harmoniously well with the pertinent factors of institutionalizing the university,” he said.
According to Dr. Kakumba, organizations are built on four (4) core blocks of; Vision, mission, goal and people. Institutions work towards achieving their goals and aspirations. To achieve this, they develop a vision with achievable objectives; a mission that captures the institution’s identity; and a goal that provides an explanation for the institution’s existence.
“Institutions are built on human systems, not on walls, or blocks. Without the human side enterprise, you cannot go anywhere. The people you employ must be nourished like babies. Seminars, workshops, conferences, retreats, are very critical in feeding the human enterprise,” he stated.
The Academic Registrar, Mr. Alfred Namoah Masikye thanked members of staff for the great work they are doing for the university and the Department. He encouraged them to always exercise the highest level of integrity when performing their daily duties. In the Same spirit, he applauded the team that developed the Departmental Strategic plan of 2020-230
He described the Department of Academic Registrar as a sensitive place dealing with student academic records. He therefore urged staff to perform their work diligently to the satisfaction of both the employer (government, university) and the client (students, parents, sponsors and investors).
“As the Department, we have registered success in the mandate that we are supposed to perform because of your hard work. I appreciate your commitment to your roles and obligations. I believe that we can do better. We are holding this Refresher Seminar to improve further,” he said.
He advised staff to love and appreciate their jobs when he said, “Makerere University has nurtured us. We have been able to educate our children and care for our wellbeing. Let us value the jobs that we have and perform to our best.”
The Facilitator, Mrs Alice Mubiru advised participants to always focus on applying for jobs that suit their interests and abilities. “If you want to excel at your work, it is important to do a job in line with your interest and ability.”
The Refresher Seminar was an interactive session with participants sharing knowledge, professional experiences and enhancing individual capacity development.
Participants were able to reflect on the importance of the various policies that are critical in the execution of the mandate of the Department of the Academic Registrar.
In a presentation, the Deputy Registrar (Senate Division), Mrs. Patience Rubabinda Mushengyezi encouraged members of staff to read and understand the University policies that govern their respective roles.
“The Department has a policy on admissions, registration, students’ loads, policies on withdrawal and policies on retakes. Since we are dealing with students, we need to be familiar with these policies to avoid mistakes. These policies help us to interpret the University mandate, goals and objectives. The policies help us to enforce university rules,” she emphasized.
Discussing the role of the Department of Academic Registrar in enhancing public relations at Makerere University; the Principal Public Relations Officer Ms. Ritah Namisango urged staff to always have a sense of belonging to Makerere University.
She asked staff to guard against actions that tarnish the university image and reputation and advised them on the proper and professional use of communication platforms while sending a formal communication on behalf of the University.
“Poor customer care, missing marks, not responding to complaints in time, students and staff strikes, students who have satisfied requirements missing on the Graduation list, are some of the actions that have negatively impact the University’s reputation among its publics,” she mentioned.
In a presentation on Customer care, Ms. Namisango highlighted the need to train University staff on customer care. According to her, customer care is a vital element of institution-client relationship and can strongly impact the operations of the institution and its image.
“We should serve our clients (students, fellow staff, partners, investors, parents) with a positive attitude and humility. The way we handle them either strengthens or weakens our reputation, builds or destroys our image and promotes or negatively affects the Makerere University brand,” she said.
“Remember that our actions; whether individual or departmental, will impact the university. Excellent customer care service leads to a wonderful Public Relations Strategy. Always remember to treat people well. Be kind to your customers so that they appreciate your services,” she added.
To develop a deep understanding and appreciation of the mandate of the Academic Registrar, the participants listened to unit specific presentations from the following Divisions/Sections:
- Undergraduate Admissions and Records by Deputy Registrar, Mr. Charles Ssentong
- Examinations and Transcripts by Deputy Registrar, Mr. Tom. L. Otim
- Certificates, Ceremonies and Publications, Ms. Dorothy Kabanda
- Experiences, Work Load and Expectations at the College level, Dr. Alfred Tingo
- Application avenues, processes and requirements for application, Ms. Hellen Ssali
- The Role of the Central Office by Mr. Thomas Baguma
- Available Systems in the ICT Division and demonstrations of AIMS, Ms. Ruth Iteu
- Budgeting and accounts procedures in Accounts Division, Ms. Maria N. Kigonvu
In the wrap up session, the members emphasized the need to review the Structure of the Department of the Academic Registrar; recruit Registrars at the School level for enhanced delivery at the College level; lobby for increased financial resources allotted to the Department; hold a Training in Public Relations and Customer Care; budget for Annual Capacity building programmes among other proposals.
Article by: Proscovia Nabatte, Mak Public Relations office
By Carol Kasujja Adii
Mr. Matia Kabuye Kagimu on 22nd January 2025 officially handed over office to the newly appointed acting Manager of Planning and Development Department, Mr. Emmanuel Kitamirike – a Principal Planning Officer in the same unit.
Presiding over the handover ceremony, Prof. Buyinza Mukadasi who represented the Vice Chancellor commended Mr. Matia Kabuye Kagimu who joined the University service in November 1991 for the vibrant leadership during his tenure as the Manager of Planning and Development Department. He also credited Mr. Kabuye Kagimu for serving Makerere University stakeholders with dedication and humility.
“Presiding over and also witnessing a number of such ceremonies over the years, I have learnt one thing, that they only strengthen our resolve to continue contributing to Makerere University. When you see a colleague that has served with distinction and integrity, it is a message to the in-coming that you need to not only emulate the strides made but also do better than your predecessor,” said Prof. Buyinza Mukadasi, the Ag. Deputy Vice Chancellor (Academic Affairs) on behalf of the University management.
Prof. Buyinza Mukadasi explained that over the years, Mr. Kabuye Kagimu has not only guided the University Management in strategic planning, budgeting and resource allocation, but also mentored many of them.
“Mr. Kabuye Kagimu, you are lucky you are leaving with your head held high. You are lucky that God has given you an admirable tenure, you have served with distinction and we are happy. We wish you good health as you continue serving in whatever capacity God puts you,” Prof Buyinza Mukadasi said.
Despite facing significant challenges, including limited staffing and resources and unprecedented budget cuts, Mr. Kabuye Kagimu led the planning unit with unwavering dedication. Under his leadership, the team delivered crucial planning functions, including budgeting and reporting, in alignment with the Government of Uganda’s programme budgeting system.
Furthermore, during his tenure, the unit oversaw the decentralization of the University’s budgeting function to the Colleges and Administrative Units, as well as alignment of the Makerere University 10-year strategic plan (2020-2030) with the National Development Plan II. Mr Kabuye Kagimu also diligently worked with the different Colleges and Departments on development of infrastructural facilities improvement projects.
Welcoming the newly appointed Acting Manager Mr. Emmanuel Kitamirike to the leadership role, Prof. Buyinza Mukadasi pledged to accord him the necessary support.
During the handover, the University Bursar, Mr. Evarist Bainomugisha, who has worked with Mr. Kabuye Kagimu for five years, testified that he is a highly skilled personality who has exhibited high standards of ethics, integrity, morality and professionalism.
“Mr. Kabuye has exhibited a high level of team work. He has worked well with the finance team and a number of staff in the entire University as he oversaw the planning function,” Mr. Bainomugisha said.
Addressing the audience, Mr. Kabuye Kagimu thanked the University Council, as well as Central and Top Management for the cooperation and support accorded to him during the 33 years he served the University.
Mr. Kabuye Kagimu appealed to the University Management to prioritize the staffing needs in the Planning and Development Department so that the Unit is in position to serve the entire university on time, and with the right financial and human resources.
In his acceptance speech, Mr. Emmanuel Kitamirike, the Acting Manager Planning and Strategy, extended deep gratitude to the University Management especially the Vice Chancellor, Professor Barnabas Nawangwe and the Acting Deputy Vice Chancellor (Finance and Administration), Prof. Henry Alinaitwe for their mentorship over the years and entrusting him the new responsibility.
“Without a plan, we are directionless. Without accurate reporting, we cannot ensure effective accountability because these are pillars upon which success stands. I want to assure you, Acting Vice Chancellor-Prof. Buyinza Mukadasi that my team and I, are fully aware of the monumental task ahead. We are committed to tackling it with unwavering resolve and dedication,’’ Mr. Kitamirike said. He also pledged to give attention to grant-funded projects.
Present during the handover were Ms. Joan Makanga Mutekanga-representing the Directorate of Internal Audit, Ms, Consolate Komugisha-representing the office of the University Secretary and senior staff from the Planning and Development Department.
About the Department The Planning and Development Department (PDD) was established in 1992 with the overall mandate to coordinate the formulation and implementation of the University’s Strategic Plans. The Department has to date rolled out four planning cycles. The Department brings together the constituent components of the University-wide plan, including plans from all units of the University, to ensure that Makerere is an efficient and responsive University.
General
Makerere University Convocation Graduation Luncheon Honors CEDAT Staff and Outstanding Students
Several staff members from the College of Engineering, Design, Art and Technology (CEDAT) were recognized for their exceptional contributions in research and teaching during the Makerere University Convocation 75th graduation luncheon, held on Friday, January 17th, 2025. The event celebrated the achievements of top students, teachers, and researchers, with special awards presented to CEDAT staff for their outstanding performance and dedication.
Assoc. Prof. Dorothy Okello and Mr. Ayor Andrew Semakula received the Teacher of the Year Award, acknowledging their exemplary contributions to education and their significant impact on students. The recognition highlights the commitment and excellence of CEDAT staff in advancing the fields of engineering, design, art, and technology.
The Senior Career Award went toProf. Kirabira John Baptist, Prof. Olupot Wilberforce and Assoc. Prof. Michael Luswataall from the Mechanical Engineering Department.
Dr.VianeyYiga, Dr. SemiyagaSwaib, Mr. Manga Musa got the Mid-Career Award, while Ms. Namuju Dona Lillian, Ms. Wesonga Racheal and Ms. NamakulaHidaaya received the Early Career Award. At the same event, thirty of the best performing students were also recognized.
The Makerere University Convocation 75th graduation luncheon celebrated outstanding achievements, with a strong emphasis on recognizing excellence through awards. Colonel Edith Nakalema, Senior Presidential Advisor and Head of the State House Anti-Corruption Unit, delivered a keynote address focused on integrity and creativity for graduates.Col. Nakalema stressed the need for graduates to uphold high moral standards and professionalism, urging them to focus on creativity and integrity, especially in the age of AI, to achieve true success.
The event, themed “Celebrating Excellence and Creating Path to Success,” honored the top performers from each college. Col. Nakalema congratulated the graduates and highlighted the importance of making positive contributions to society. Other speakers, including Dr. Monica Musenero, Minister of Science, Technology and Innovation, and Hon. Godfrey Baluku Kabyanga, Minister of State for ICT and National Guidance, emphasized the role of universities in socio-economic transformation and the importance of research.
Written by Harriet Musinguzi, Principle Communication Officer, College of Engineering, Design, Art, and Technology
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