General
Mak support staff trained in customer care, sustainable investment and retirement planning
On 25th October 2018, the National Union of Educational Institutions of Uganda (NUEI)-Makerere University Branch with support of the University Management organized a workshop to train Makerere University Support Staff on improving customer care services. Officially opened by the Vice Chancellor of Makerere University, Prof. Barnabas Nawangwe, the one-day workshop introduced participants to sustainable investment ideas and viable procedures of planning for their retirement.
The Vice Chancellor thanked Makerere University Support Staff for serving the University diligently. He urged staff to have a positive attitude towards their jobs and encouraged them to handle university customers with respect and care. “Students are our number one customers; we should therefore handle them with respect. Next on the list are the parents, visitors, collaborators among others,” said the Vice Chancellor.
Prof. Barnabas Nawangwe encouraged staff to market and promote Makerere University’s achievements when he said, “Makerere University belongs to all of us. We are the University, we must therefore protect its reputation and image. What we do will either lift its name or tarnish it.”
The Director of Human Resources, Mr. Andrew Abuyang appealed to staff to perform their duties with commitment and humility. “We should be proud of the organization that we are working with, be able to defend it. Most of us derive our livelihoods from here,” he explained.
The Chairperson of the National Union of Educational Institutions of Uganda (NUEI)-Makerere University Branch Mr. Twesigye Bruce emphasized the need to promote and recognize outstanding workers. According to him, this will increase productivity and efficiency among staff.
The well attended workshop, kicked off with a presentation from Hajati Sharifa Buzeki, Commissioner of Human Resource Management, Ministry of Public Service on proper customer care services. According to Hajati Buzeki, customer care is a vital element of institution- client relationship and can strongly impact the operations of the institution and its image. It consists of a collective set of policies that govern how the institution and its employees interact with its customers.
Therefore, to win the hearts of customers, she urged support staff to serve the clients with a positive attitude and humility. She also advised them to have respect to customers’ interests, use need technical support and knowledge to enhance the level of customer satisfaction.
“For Institutions like Makerere University to thrive, we should improve on how we handle clients. The Principle of Customer care states that; ‘do to the people what you want to be done to you’. We should therefore deliver well to the people’s expectations. At its core, quality customer service is about making sure our customers feel they are valued, treated fairly and appreciated,” she said.
Taking participants through the viable procedures of planning for their retirement, Mr. Joseph Njuguna, Manager for Scheme Operations at Octagon Uganda Limited said that retirees can easily lose all their benefits from late life experimental investments and can suffer personal life mishaps if they do not plan well for their retirement.
According to Mr. Njuguna, workers tend to perceive retirement more as a distant phenomenon. For many workers, retirement comes as a shock that is hard to contain.
“We need to have a solid plan for our desired lifestyle after retirement. We should make a financial plan, engage our legal officers, think of an income that will sustain us and be able to cater for both our insurance and medical needs. Remember that the more we age, the more we are susceptible to suffer from different illnesses. We should not look at our children as some form of insurance strategy. We need to be able to sustain ourselves with a good degree of independence since we have our retirement benefits as a starting point,” he said.
He demonstrated that about 75% of retirees who are paid lump-sum benefits consume them. He also illustrated that for lump-sum benefits received by retirees and invested in a business, 48% turned out to be unprofitable, 31% had operating profitability, and 21% collapsed.
He introduced members to a new retirement income option of Annuities; designed to protect people from the risk of outliving their income. According to him, Annuity arrangements allow the retiree to have guaranteed income for life or for a convenient number of years after retirement.
“This follows a stipulated premium paid by the person seeking the annuity (annuitant) either through prior instalments or in a single payment, such as a member’s accumulated (prescribed portion or all) benefits upon retirement. Annuities are provided by insurance companies which are licensed to provide this service in accordance with the Law,” he said.
Mr. Njuguna briefed participants on how to create suitable and sustainable businesses. He advised workers to always invest in businesses or services in which they have experience or knowledge. “Being a professor at University, does not guarantee that you are a professor in poultry farming. You need to invest wisely, ensure that the business or investment idea you are undertaking is in line with your knowledge, experience and interest in order to avoid severe losses. Before you start a business, know its challenges,” he advised.
The Principal of the College of Computing and Information Sciences Prof. Tonny Oyana advised staff to use the financial wisdom given by God when investing in businesses. “God designed us to thrive and gave us a business model. God says if you are hardworking, He will reward you and if you are lazy you will die of poverty. Work hard and plan for yourself and your family,” he said.
Mr. Joseph Musoke, the representative of the support staff on the Makerere University Council, thanked the organizers for the successful workshop. He also appreciated the presenters for the informative and inspirational interactions.
Article by Nabatte Proscovia, Mak Public Relations Office.
Staff and students at the College of Natural Sciences (CoNAS) have been sensitized on Makerere University’s Gender Equality Policy (GEP) and the Policy and Regulations Against Sexual Harassment (PRASH), in an engagement aimed at strengthening awareness of staff rights and responsibilities and promoting a safe, inclusive and respectful University environment.
The two-hour sensitization session, held on Friday, 30th October 2026 in the Chemistry Boardroom, was organized by the Gender Mainstreaming Directorate (GMD) and led by its Director, Dr Euzobia Baine.
The engagement provided staff with an opportunity to understand the purpose and scope of the two policies, their role in promoting gender equality and preventing sexual harassment, as well as the mechanisms available for reporting and addressing cases of sexual harassment within the University.
Sensitization on the Gender Equality Policy
The Makerere University Gender Equality Policy, originally adopted in 2009 and amended in 2022, provides a broad institutional framework for promoting gender equality and women’s empowerment. It seeks to integrate gender considerations into the University’s core functions, including teaching and learning, research and innovation, institutional management, recruitment, staff development and leadership.
The policy also promotes equal opportunity and non-discrimination, equitable participation and progression of students, increased participation of women in leadership and decision-making, and a gender-responsive, inclusive and secure University environment.
The Policy Against Sexual Harassment
Staff were also sensitized on PRASH, which provides the institutional framework for preventing and responding to sexual harassment at Makerere University. The policy establishes mechanisms for sensitization, reporting, investigation and management of complaints, while providing for accountability and protection of members of the University community.
The policy applies to members of the University community, including academic, administrative and support staff, students, contractors, partners and visitors to University premises. Sexual harassment encompasses unwelcome sexual advances, requests for sexual favours and other unwanted physical, verbal or non-verbal conduct of a sexual nature.
The sensitization highlighted the complementary role of the two policies. While the GEP provides the broader framework for gender equality, equity and inclusion across the University, PRASH specifically addresses sexual harassment and establishes measures for its prevention and response.
Implementation and Institutional Commitment
Mr. Eric Tumwesigye, Principal Gender Officer in Makerere University’s Directorate of Gender Mainstreaming, briefed staff on progress in implementing MakPRASH, sharing experiences and lessons learned, as well as the consequences of persistent sexual harassment.
On behalf of CoNAS, the Deputy Principal, Prof. Godwin Kakuba, welcomed the initiative and called for continued sensitization of staff and students on the policies.
Prof. Kakuba pledged support towards ensuring that the policies are understood and observed, noting that regular awareness and engagement are important in creating a respectful and safe working and learning environment.
The sensitization forms part of the University’s ongoing efforts, through the Gender Mainstreaming Directorate, to strengthen implementation of its gender-related policies and promote a University community where all members can participate, work and learn in an environment free from discrimination, harassment and other forms of gender-based harm.
Business & Management
Makerere Entrepreneurship Congress Rallies Youth Behind Uganda’s ‘Tenfold Growth’Plan
Makerere University has convened its 4th Entrepreneurship Congress, positioning youth innovation at the absolute center of Uganda’s ambitious Tenfold Growth Strategy.
The long-term economic framework aims to skyrocket the country’s Gross Domestic Product (GDP) from roughly US$50 billion to US$500 billion by 2040. According to the National Planning Authority (NPA), the strategy relies heavily on four primary growth pillars known as ATMS: Agro-Industrialization; Tourism; Mineral-Based Industrialization (including Oil and Gas); and Science, Technology, ICT, and Innovation.
With over 70% of Uganda’s population under the age of 30, the youth are widely seen as the engine behind this economic transformation.
To harness this potential, the 29th October, event brought together students, entrepreneurs, industry experts, and government officials at the Makerere Uiversity Yusuf Lule Central Teaching Facility Auditorium. Running under the theme “Youth Innovations to Scale Uganda’s Growth Tenfold,” the congress focused on building strategic partnerships, boosting commercialization, and equipping young innovators to build sustainable businesses.
The event was organized by the Makerere University Entrepreneurship and Outreach Centre, alongside the Department of Marketing and Management under the College of Business and Management Sciences (CoBAMS).
Hon. Kasigwa Gerald (MP for Kigorobya County) attended as the Chief Guest. The keynote address was delivered by Dr. Cosmas Mwikirize, Superintendent of Industrial Value Chains Development at the Science, Technology, and Innovation Secretariat in the Office of the President.
Leadership Applauds Partnership
Representing the Vice Chancellor, Prof. Barnabas Nawangwe, and the CoBAMS Principal, Prof. Edward Bbaale, the College Deputy Principal, Associate Professor James Wokadala, commended the School of Business and the Makerere University Entrepreneurship and Outreach Centre (MakEOC) for strengthening university partnerships.
Noting that the MakEOC was concurrently hosting the 10th Students’ Entrepreneurship and Innovation Expo, he praised the Centre for sustaining the initiative over the past decade.
Assoc. Prof. Wokadala stressed the need for deeper collaboration to drive youth innovation and national economic transformation. He urged students to focus on developing practical, commercial solutions.
Call to Private Sector
Underscoring the value of collaboration, he acknowledged the Vision Group, Pepsi-Crown Beverages Uganda Limited, and Sumzi-Psalms Food Industries Limited for supporting the 4th Uganda-Makerere Entrepreneurship Congress.
For long-term sustainability, he called upon the business community, private sector, and industry leaders to work closely with the MakEOC.
He emphasized that private sector partners are vital for providing the mentorship, incubation facilities, and market access needed to help young entrepreneurs grow businesses, create jobs, and promote self-reliance.
Turn Innovations into Businesses
The Keynote Speaker, Dr. Cosmas Mwikirize, Superintendent of Industrial Value Chains Development at the Science, Technology, and Innovation (STI) Secretariat, urged students to use entrepreneurship to generate jobs and fuel national development.
Drawing on Uganda’s electric vehicle innovation journey, Dr. Mwikirize emphasized the importance of perseverance. He urged young innovators to challenge conventional thinking and ignore skeptics who doubt their ideas.
Achieving Uganda’s Tenfold Growth Strategy requires sustained economic growth driven by science, technology, innovation, and industrialization, he noted. To guide them, he challenged student entrepreneurs to adopt six core principles hidden within the acronym TENFOLD:
- Trouble: Identify real-world problems and develop practical solutions.
- Evidence: Prove that your innovations work to convince customers.
- Numbers: Understand your business figures beyond the daily hustle.
- Others: Build strong networks, teams, and strategic partnerships.
- Long Game: Recognize that genuine business success takes time.
- Discipline: Deliver on your promises with honesty and unwavering integrity.
Embrace Flexibility and Patriotism
Hon. Kasigwa Gerald, Member of Parliament for Kigorobya County, encouraged the students to remain flexible and look for opportunities outside their primary fields of study.
“Flexibility and a willingness to learn are essential for navigating a rapidly changing job market,” Hon. Kasigwa noted.
Underscoring the values of honesty, patriotism, and commitment, the legislator appealed to the youth to cultivate strong ethical foundations as they build their enterprises. He implored them to prepare for their roles in Uganda’s future through deliberate planning, continuous self-improvement, and hard work.
Champion the Commercialization of Innovations
The Dean of the School of Business, Associate Professor Godfrey Akileng, highlighted the vital role of entrepreneurship education in equipping students with real-world business skills. He encouraged them to cross-pollinate ideas, learn from industry experts, and build networks to successfully commercialize their research.
Prioritise Students’ Innovation
Commending the University Management and partners for their continued support, Assoc. Prof. Akileng invited participants to the upcoming Students’ Entrepreneurship Expo at Freedom Square, urging the youth to transform raw ideas into sustainable enterprises.
Dr Jude Mugarura, Head of the Department of Marketing and Management, reiterated the urgency of this educational shift.
“Entrepreneurship offers an opportunity to strengthen partnerships, promote wealth creation, and advance Uganda’s economic transformation and self-reliance,” Dr Mugarura said.
He called on government agencies and private-sector partners to step up with funding, regulatory guidance, incubation facilities, and market access. He noted that the upcoming Expo at Freedom Square would showcase breakthroughs in agriculture, technology, healthcare, and sustainable business models.
Fostering a Culture of Innovation
Dr. Sarah Bimbona, Director of the Makerere University Entrepreneurship and Outreach Centre (MakEOC), noted that the congress serves as a bridge connecting students directly with established industry titans and government regulators.
She emphasized that Makerere must nurture an internal culture where students graduate with viable businesses rather than just job applications.
“Every student from Makerere University should leave the university with an idea, a company, or an innovation that is going to help them transform their lives,” Dr. Bimbona stated.
She called for the creation of dedicated, well-equipped campus innovation spaces to help students transition their conceptual models into sustainable, job-creating enterprises.
Turning Ideas into Viable Businesses
A major highlight of the congress was a high-level panel discussion, moderated by Dr. Sarah Bimbona, which focused on transforming raw concepts into market-ready ventures capable of attracting customers, investments, and strategic partners.
The panel brought together key experts from finance, media, tech, and regulation, including:
- Mr. Hannington Musimenta, Manager of Programme Development at Uganda Development Bank (UDB)
- Ms. Lorraine Tukahirwa, Head of Marketing and Communications at Vision Group
- Mr. Boris Mugisha, Co-founder and Head of Operations at Tubayo
- Mr. Ronald Tumuhairwe, Public Procurement and Disposal of Public Assets Authority (PPDA)
The panelists collectively underscored that generating a brilliant idea is only the first step. To survive, entrepreneurs must pivot toward building business models grounded in real market demand, strict financial discipline, and deep customer trust.
Rather than waiting for massive capital, the experts encouraged aspiring youth entrepreneurs to start with manageable operations, maintain impeccable financial records, and seek institutional mentorship to scale sustainably based on proven performance.
Youth-Driven Innovation
Sharing her personal entrepreneurship journey, Ms. Devin Ester Ambayo, a student leader and entrepreneur at Makerere University, encouraged her peers to look closely at local problems and transform them into sustainable business opportunities.
She applauded CoBAMS for organizing the congress, noting that the event provides a vital platform for students to build confidence, master pitching skills, and network directly with seasoned industry figures.
The 4th Entrepreneurship Congress was moderated by Dr. Kasimu Ssendawula, a faculty member at CoBAMS, who was assisted by student co-moderators Ms. Yvonne Nakungu and Ms. Connie Nansubuga.
Precursor to the 10th Annual Students’ Expo
The successful conclusion of the 4th Uganda-Makerere Entrepreneurship Congress lays fertile ground for the 10th Annual Makerere University Students’ Entrepreneurship and Innovation Expo, scheduled for 30th October 2026 at the Freedom Square.
Running from 8:00 AM to 5:00 PM, the landmark expo provides a massive platform for over 900 students to showcase their entrepreneurial and innovation potential.
The student exhibitors and young entrepreneurs are drawn from the following academic programmes across the university, including:
- Bachelor of Commerce (Year 1)
- Bachelor of Business Administration (Year 2)
- Bachelor of Arts with Education (Entrepreneurship)
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