General
Mak support staff trained in customer care, sustainable investment and retirement planning
On 25th October 2018, the National Union of Educational Institutions of Uganda (NUEI)-Makerere University Branch with support of the University Management organized a workshop to train Makerere University Support Staff on improving customer care services. Officially opened by the Vice Chancellor of Makerere University, Prof. Barnabas Nawangwe, the one-day workshop introduced participants to sustainable investment ideas and viable procedures of planning for their retirement.
The Vice Chancellor thanked Makerere University Support Staff for serving the University diligently. He urged staff to have a positive attitude towards their jobs and encouraged them to handle university customers with respect and care. “Students are our number one customers; we should therefore handle them with respect. Next on the list are the parents, visitors, collaborators among others,” said the Vice Chancellor.
Prof. Barnabas Nawangwe encouraged staff to market and promote Makerere University’s achievements when he said, “Makerere University belongs to all of us. We are the University, we must therefore protect its reputation and image. What we do will either lift its name or tarnish it.”
The Director of Human Resources, Mr. Andrew Abuyang appealed to staff to perform their duties with commitment and humility. “We should be proud of the organization that we are working with, be able to defend it. Most of us derive our livelihoods from here,” he explained.
The Chairperson of the National Union of Educational Institutions of Uganda (NUEI)-Makerere University Branch Mr. Twesigye Bruce emphasized the need to promote and recognize outstanding workers. According to him, this will increase productivity and efficiency among staff.
The well attended workshop, kicked off with a presentation from Hajati Sharifa Buzeki, Commissioner of Human Resource Management, Ministry of Public Service on proper customer care services. According to Hajati Buzeki, customer care is a vital element of institution- client relationship and can strongly impact the operations of the institution and its image. It consists of a collective set of policies that govern how the institution and its employees interact with its customers.
Therefore, to win the hearts of customers, she urged support staff to serve the clients with a positive attitude and humility. She also advised them to have respect to customers’ interests, use need technical support and knowledge to enhance the level of customer satisfaction.
“For Institutions like Makerere University to thrive, we should improve on how we handle clients. The Principle of Customer care states that; ‘do to the people what you want to be done to you’. We should therefore deliver well to the people’s expectations. At its core, quality customer service is about making sure our customers feel they are valued, treated fairly and appreciated,” she said.
Taking participants through the viable procedures of planning for their retirement, Mr. Joseph Njuguna, Manager for Scheme Operations at Octagon Uganda Limited said that retirees can easily lose all their benefits from late life experimental investments and can suffer personal life mishaps if they do not plan well for their retirement.
According to Mr. Njuguna, workers tend to perceive retirement more as a distant phenomenon. For many workers, retirement comes as a shock that is hard to contain.
“We need to have a solid plan for our desired lifestyle after retirement. We should make a financial plan, engage our legal officers, think of an income that will sustain us and be able to cater for both our insurance and medical needs. Remember that the more we age, the more we are susceptible to suffer from different illnesses. We should not look at our children as some form of insurance strategy. We need to be able to sustain ourselves with a good degree of independence since we have our retirement benefits as a starting point,” he said.
He demonstrated that about 75% of retirees who are paid lump-sum benefits consume them. He also illustrated that for lump-sum benefits received by retirees and invested in a business, 48% turned out to be unprofitable, 31% had operating profitability, and 21% collapsed.
He introduced members to a new retirement income option of Annuities; designed to protect people from the risk of outliving their income. According to him, Annuity arrangements allow the retiree to have guaranteed income for life or for a convenient number of years after retirement.
“This follows a stipulated premium paid by the person seeking the annuity (annuitant) either through prior instalments or in a single payment, such as a member’s accumulated (prescribed portion or all) benefits upon retirement. Annuities are provided by insurance companies which are licensed to provide this service in accordance with the Law,” he said.
Mr. Njuguna briefed participants on how to create suitable and sustainable businesses. He advised workers to always invest in businesses or services in which they have experience or knowledge. “Being a professor at University, does not guarantee that you are a professor in poultry farming. You need to invest wisely, ensure that the business or investment idea you are undertaking is in line with your knowledge, experience and interest in order to avoid severe losses. Before you start a business, know its challenges,” he advised.
The Principal of the College of Computing and Information Sciences Prof. Tonny Oyana advised staff to use the financial wisdom given by God when investing in businesses. “God designed us to thrive and gave us a business model. God says if you are hardworking, He will reward you and if you are lazy you will die of poverty. Work hard and plan for yourself and your family,” he said.
Mr. Joseph Musoke, the representative of the support staff on the Makerere University Council, thanked the organizers for the successful workshop. He also appreciated the presenters for the informative and inspirational interactions.
Article by Nabatte Proscovia, Mak Public Relations Office.
On Wednesday 16th July 2025, Makerere University lost one of its most cherished sons, Professor Livingstone Sserwadda Luboobi. Described as a mathematician, academic leader, and humble servant, Professor Luboobi devoted more than five decades to the university, rising through the ranks to become Vice Chancellor, and leaving a legacy defined by simplicity, service, and scholarship.
Born to Lameka Serwadda and Sanyu Serwadda on 25th December 1944 in Mitondo, Kalisizo, Kyotera District, Professor Luboobi’s academic career begun as a third-year student at Makerere and continued with unwavering loyalty until his passing. His life’s work reflected not only a commitment to mathematics but also nurturing generations of scholars and leaders across Uganda and beyond.
A funeral service was held in his honour at St. Francis Chapel, Makerere University on 18th July 2025. It was a moment of solemn remembrance and heartfelt tribute. Rev. Canon Dr. John Senyonyi delivered the sermon titled “Only God Knows,” reminding mourners of the mystery and grace of life’s journey. Rev. Canon Geoffrey Byarugaba represented the Kampala Diocese at the service, while former St. Francis Chaplain, Rev. Dr. Canon Johnson Ebong thanked Professor Luboobi for spearheading the Chapel’s expansion. Friends, colleagues, and family members filled the chapel, joined in mourning but also in gratitude for a life that had deeply touched theirs.
Mrs. Lorna Magara, Chairperson of the University Council, spoke movingly about Professor Luboobi’s faithfulness, likening his life to the biblical call in Mark 10:43, “Whoever wants to become great among you must be your servant.”
In his condolence message, the Vice Chancellor, Professor Barnabas Nawangwe, hailed Professor Luboobi as a visionary leader whose legacy is deeply woven into Makerere’s identity as a research-led institution. He credited Professor Luboobi with laying the groundwork for a culture of inquiry—championing graduate programmes, encouraging doctoral training, and fostering international collaborations that strengthened the university’s research profile. “He believed in building systems, not just structures,” noting that many of Makerere’s current research policies stem from his leadership. Even in retirement, Professor Luboobi remained a source of wisdom and guidance, quietly shaping the future of the university he so deeply loved.
Speaker after speaker painted a portrait of a man who led not by pomp, but by quiet strength and deep conviction. The Principal, Professor Winston Tumps Ireeta, speaking on behalf of the College of Natural Sciences (CoNAS), described Professor Luboobi as a foundational figure whose influence is deeply etched in the structures and spirit of the college. He spoke with emotion about Luboobi’s unwavering commitment to academic integrity and his belief in the power of mentorship.
“He was not just a mathematician,” Professor Ireeta said, “he was a visionary who understood the soul of the university. Even in retirement, he remained an advisor, a guide, and a quiet force of wisdom.” He concluded by saying that the college would continue to draw from his example as it navigates the future of science and innovation in Uganda.
Professor Luboobi’s illustrious career at Makerere University included serving as Head, Department of Mathematics from 1990 to 1991. The current Head of Department, Dr. Ismail Mirumbe remembered him as a pillar in the teaching and development of mathematics in Uganda
Professor John Mango, who served as Head, Department of Mathematics during Professor Luboobi’s term as Vice Chancellor from 2004 to 2009 described him as a towering figure of integrity and principle, someone who not only upheld the highest standards of academic conduct but insisted that others around him do the same. “He was a pillar in the department,” Prof. Mango remarked, “and his moral compass was unwavering.”
He recalled instances where Professor Luboobi made firm decisions, including terminating contracts when integrity was compromised, setting a tone that shaped the department’s reputation for honesty and excellence. Even as Vice Chancellor, he remained deeply involved in the department’s affairs, teaching, supervising students, all the while handling top administrative duties punctually. Prof. Mango spoke with great admiration of a man who led by example, mentored many, and whose contributions to mathematics education, research, and policy-making continue to shape the future of the discipline in Uganda and beyond.
According to an article from 1990 written by Dr. Vincent Ssembatya and Andrew Vince at the University of Florida, the Uganda Mathematical Society (UMS), which was formally established on 25th November, 1972 has since inception enjoyed major support from Makerere University and Kyambogo University in terms of infrastructure and leadership. Professor Paul Mugambi, who was also present at Professor Luboobi’s funeral service was elected first president of the UMS. Dr. Saul Nsubuga from the Department of Mathematics represented UMS at the service, honouring Professor Luboobi’s pioneering role in the discipline.
The service also featured tributes from close friends and family. Loved ones shared stories of a man who remained grounded no matter how high he rose, a man who valued relationships and walked closely with his faith. His children and grandchildren remembered him as a father who was ever-present, a listener, and a source of steady guidance.
Professor Daniel Kibuule, son of the late Professor Luboobi and Dean, Faculty of Health Sciences at Busitema University, delivered a deeply personal tribute that painted a full portrait of his father’s life, values, and final days. He expressed gratitude to the University leadership, family, friends, and medical professionals who stood with them during a challenging period. He particularly thanked his siblings, Dr. David Kimera and Dr. Irene Nakiyimba for their unwavering role in caring for Professor Luboobi through illness.
He spoke of a man who, despite great academic accolades, remained deeply humble and committed to discipline, simplicity, and faith. From instilling punctuality and responsibility to ensuring his children charted their own paths, none bearing his surname “Luboobi”, Prof. Luboobi was intentional in every lesson he passed on. Kibuule recalled his father’s insistence on being at home even in his final moments, his strong connection to Christ, and his quiet strength despite his failing health.
Former students and mentees echoed the same sentiments, of a teacher who was generous with his time and invested deeply in others’ growth. The community that gathered was not only there to grieve but to celebrate the quiet legacy of a man whose example continues to live on.
Among the mourners were public figures and leaders, including Hon. Abed Bwanika, Member of Parliament for Kimanya-Kabonera, Hon. Nyombi Thembo, the Executive Director Uganda Communications Commission, and Hon. Dr. Ham-Mukasa Mulira, former Minister of ICT, among others.
In his passing, Makerere University has lost a pillar, but his life reminds us that greatness lies in consistency, in humility, and in service to others. Professor Luboobi’s memory will continue to live on in the minds he shaped, the systems he built, and the values he embodied. He ran his race with grace.
The Writer is a Volunteer in the Public Relations Office, Makerere University
Please click the embedded video below to view the service livestream
Legal and accounting officers from public universities across Uganda have convened, for a high-level training workshop organized by Makerere University. The three-day training, taking place from July 16th to 18th, 2025, is aimed at strengthening legal frameworks, improving institutional governance, and ensuring compliance with public finance and procurement laws within higher education institutions.
Ms. Lorna Magara, Chairperson of the Makerere University Council and Guest of Honour at the opening session, commended the initiative as timely and necessary. She addressed the growing backlog of court cases affecting Makerere and other public universities and outlined measures already taken to mitigate legal risks. These include the establishment of a Legal Rules and Privileges Committee and the Directorate of Legal Affairs, part of a broader strategy to improve legal compliance and foster good governance.
Representing the Vice Chancellor, Prof. Winston Tumps – Ag. Deputy Vice Chancellor (Finance and Administration), described the training as both strategic and practical. “It is imperative that we learn from each other, especially in how we handle employee litigation and institutional legal risks,” he remarked. He added that the program is designed to promote experience-sharing across universities and enhance collective institutional growth.
In his address, Mr. Yusuf Kiranda, University Secretary at Makerere University, emphasized the urgent need for robust legal oversight and more effective case management mechanisms within public universities.
The training featured a keynote address by the Attorney General of Uganda, Hon. Kiryowa Kiwanuka, who provided critical insights into legal expectations for public institutions. He warned that failure to heed legal advice could result in personal liability for accounting officers, citing a precedent involving the Uganda Cancer Institute. “Universities must consult the Attorney General’s chambers before entering into major contractual obligations,” he advised, urging legal officers to document decisions meticulously as proper record-keeping forms the first line of defense in legal disputes.
Hon. Kiwanuka further discussed the government’s ongoing efforts to recentralize legal services to ensure alignment with the Attorney General’s office. He cautioned in-house counsel against becoming overly entangled in decision-making processes, stressing the need for objectivity. Other key issues he addressed included contract approvals, misuse of Memoranda of Understanding (MoUs), and lapses in procurement processes, particularly at the close of financial years.
Participants also benefited from insights by Hon. Justice Musa Ssekaana of the Court of Appeal, who offered an in-depth analysis of judicial review and its significance in promoting lawful, transparent university governance. He called on university legal officers to act with clarity, timeliness, and accountability.
Lady Justice Joyce Kavuma, Judge of the High Court, delivered a comprehensive presentation on dispute and claim management involving public universities. She addressed emerging trends in civil litigation, emphasizing the importance of due process, transparency, and clear communication in resolving employment, student, and contractual disputes. Drawing on real case examples, she urged institutions to strengthen internal systems, embrace participatory governance, and adopt regional best practices to minimize litigation and protect institutional reputation.
The training reflects a shared commitment among public universities to build a more accountable, legally sound, and strategically aligned higher education system in Uganda. Through peer learning and collaboration, participating institutions aim to reduce litigation, enhance institutional autonomy, and uphold the rule of law.
Participating universities include Makerere University, Kyambogo University, Mbarara University of Science and Technology, Busitema University, Mountains of the Moon University, and Lira University.
The training concludes on July 18th 2025, with sessions focusing on employment dispute management in public universities and the implications of recent PPDA Appeals Tribunal decisions on procurement and disposal practices within public entities.
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