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Book on Universal Health Coverage in Uganda Launched: President Uhuru Engaging Mak Researchers on Kenya’s Plans

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She was astonished to have her child admitted in a room with about 5 others, all with respiratory complications requiring urgent interventions like a nebulizer; a device that delivers drugs in the form of mist inhaled into the lungs, and oxygen.

However, Dr. Suzanne Kiwanuka; a Senior Lecturer at the School of Public Health, Makerere University (MakSPH), was shocked when some of the parents opted to go home with their children in such conditions. Thinking she was missing something, an alarmed Dr. Kiwanuka inquired as to why anyone would want to get their child discharged in that state. She was even more shocked by the uniform response; the parents claimed they would rather go and do their best to manage the situation at home because healthcare at this facility was expensive and they could not afford it.

The parents were so desperate to avoid the costly healthcare that a decision, akin to surrendering the lives of their children to fate; something that is extremely difficult for any parent, came quite easily to this particular lot. Clearly, the current cost of healthcare in the country causes parents like these to make hard choices because the country does not have a universal system to cater for citizens’ needs.

Dr. Kiwanuka was relating this painful experience to an audience that had gathered at the launch of a book she had co-authored titled, UNIVERSAL HEALTH COVERAGE IN UGANDA: Looking Back and Forward to Speed Up the Progress, held on 3rd May 2018 at the Kampala Serena Hotel. The aforementioned experience inspired 3 years’ work that Dr. Kiwanuka and a team of nearly 30 people from different sectors, put in to producing this book which was also edited by Assoc. Prof. Freddie Ssengooba; who led the team, Prof. Elizeus Rutebemberwa and Dr. Elizabeth Ekirapa-Kiracho. All the editors are members of staff at MakSPH.

The book does not only concentrate on curative health care but also explores preventive health care options. It is localised to Uganda and thus offers solutions to how issues like financing can be dealt with in the face of tight budgets and competing demands.

Seated: Hon. Sarah Opendi (R) and Mr. Thomas Tiedemann (L) exchange copies of the book as R-L: Dr. Elizabeth Ekirapa-Kiracho, Prof. William Bazeyo, Prof. Charles Ibingira, Dr. Esther Byakika, Assoc. Prof Freddie Sengooba and Prof. Christopher Garimoi Orach witness.

The book writing was coordinated by MakSPH’s SPEED (Supporting Policy Engagement for Evidence-based Decision) Project with the main intention of capturing the status of Universal Health Coverage (UHC) readiness. The captured evidence past including the challenges and successes regarding the health sector over the last 10 to 15 years can be used to support health policy and systems developments for UHC agenda in Uganda and beyond.

The Team Leader speaks out about the genesis of this achievement

Relating the origin of this achievement to an expectant audience, Assoc. Prof. Ssengooba said he came across a call by the European Union to support Schools of Public Health to put up policies for their countries. It was quite late to apply; about 4 weeks to the deadline.

“I told colleagues that this looked like something we could get and I urged them to put in effort,” he added. “We were happy to emerge successful together with partners like the National Planning Authority, Uganda National Health Consumers Organisation and the Institute of Tropical Medicine in Europe.”

About the book which is a policy document, Assoc. Prof. Ssengooba noted that policy analysis is quite complicated because it requires working from where other scientists stopped and walking the delicate bridge of moving the science to the politicians and policy-makers. He added that the book has been a learning process for the whole team as they brainstormed on how they could expand coverage with the limited resources available.

“In Uganda, we’re expected to do miracles because unlike the US where a single person’s health budget is $7,000, here it is $11. So we decided that this new mission requires local thinking about ideas that can be put into practice. The book customizes lessons; not just best practice, but also how to fit into our own context,” he explained.

On behalf of his team, Assoc. Prof. Ssengooba thanked the Ministry of Health for documenting their practice over the last couple of years because this gave them a starting point in their work. He thanked the European Union (EU) for the 3 years generously apportioned to reflect and produce a good policy document. The EU Ambassador to Uganda was represented at the event by the Acting Head of Cooperation, Thomas Tiedemann.

Hon. Sarah Opendi and Mr. Thomas Tiedemann pose with some of the 30 authors of the UHC Book

President Uhuru is consulting with MakSPH over policy recommendations in the book

Assoc. Prof. Ssengooba also made an astounding revelation to the audience when he shared that part of his team had already been to Kenya to give technical support to President Uhuru Kenyatta in his quest to implement Universal Health Coverage for his country. This move stems from his campaign manifesto which highlighted “The Big Four”; an outline of four areas that he would focus on during his presidency, UHC being one of them.

“As you can see, this work is already being asked for, which is a way of saying that there is need for UHC research in the region. In seeking to implement his manifesto about UHC, President Kenyatta contacted the World Health Organisation and WHO directed him to us saying there are some people who are already doing this. We have been to Kenya at President Uhuru’s invitation and met an assembled pane of experts but we are still going back,” Assoc. Prof. Ssengooba said.

Speaking on behalf of the MakSPH Dean, Prof. Garimoi Orach expressed pride at the work done by Assoc. Prof. Ssengooba and his team as fellow members of staff.

“We pledge that we shall continue to support the Ministry of Health and we are grateful to the EU for this grant and to all institutions that supported this work,” Prof Orach said, before adding “We are also excited that the book is receiving attention in neighbouring countries. We are very proud indeed because this demonstrates that Makerere University is the institution to do business with.”

Uganda stands out among the countries that applied for EU funding

In his remarks, Mr. Thomas Tiedemann commended the team that put together this book and revealed that Uganda stands out among all the countries with Schools of Public Health that applied for funding to develop UHC policies. He congratulated MakSPH upon this achievement and thanked the SPEED project for the great work done in coordinating the writing. The UHC agenda is not only tailored to Uganda but to other developing countries aiming at attaining universal health coverage as well.

“It pains to hear of things like unavailability of high quality cancer treatment. The book launched today is calling upon government to invest more both in curative and preventive healthcare. With this book, we are hoping that a lot of lessons will be drawn for Uganda with the aim of generating evidence-based policy,” Mr. Tiedemann said.

Ministry of Health should utilize Makerere University

In his speech, the Acting Deputy Vice Chancellor (Finance and Administration), Prof. William Bazeyo who represented the Vice Chancellor, Prof. Barnabas Nawangwe called upon the Ministry of Health to take advantage of the specialised human resource at the University in situations of policy implementation or disease outbreaks.

Makerere has always done research as its mandate and we have shared several policy documents from these findings with the Ministry of Health. We have done work with the malaria policy, the health insurance policy, HIV, circumcision and some work around sector training. Where you find it difficult to implement, talk to us and we shall walk with you,” Prof Bazeyo said.

“We may not have the resources but we shall look to our partners to work with you to achieve any agenda,” he added, in address to the Minister of State for Primary Health Care, Hon Sarah Opendi, who represented the Minister of Health, Hon. Ruth Aceng.

Prof. Bazeyo also thanked the EU for supporting the institution to address the country’s development needs. He thanked Assoc. Prof. Ssengooba who was in the 1st cohort of students taught at MakSPH for being exemplary and shared that the College of Health Sciences (CHS) to which MakSPH belongs, contributes 80% to Makerere University’s research.

“90% of this research is funded by donors. At the moment, the university is ranked number 2 in Africa in research despite the challenges but we want to visit you Honourable Minister because we know that if you support our budget, we shall become number one,” Prof. Bazeyo appealed.

The Principal CHS, Prof. Charles Ibingira also informed the Minister that the college has the capacity to train human resource for the health sector for the whole country and the diaspora.

“You need to think about utilising the college because we provide accountability,” he added, explaining that the university is the leading research institution in the country and can be used to solve many key issues in the health sector. He also talked about plans by CHS to spearhead a think tank that will contribute to the management of health issues in the country and region at large.

Prof. Ibingira equally expressed his exhilaration about the book and he thanked Assoc. Prof.  Ssengooba and his team for delivering.

The cover page of the book UNIVERSAL HEALTH COVERAGE IN UGANDA: Looking Back and Forward to Speed Up the Progress authored by Staff at MakSPH, Makerere University, Kampala Uganda

“I am very excited on this occasion where we are delivering on our promises and I am grateful to everyone who has made sure that the work is well-packaged. I humbly beg though that the information in the book will lead us to achieving UHC. This book strengthens the relevance of Makerere University and alerts us to the changing needs of health workers. It is an analysis of the different health policies in Uganda and a valuable asset to all partners engaged in seeing to UHC,” Prof Ibingira pointed out.

Government to commit 1% towards research

Speaking as Chief Guest at the launch, Hon. Opendi informed the audience that Government was committing to give 1% of the national budget towards research in the country, a move that comes at the right time when the health sector is re-positioning itself. She added that this commitment does not come easy since the country is resource-constrained alongside competing demands.

Hon. Opendi however added that the government was making progress with the implementation of the National Health Insurance Scheme. She acknowledged the proposal by Prof. Ibingira to set up a think tank and expressed her Ministry’s willingness to seeking guidance from it. She commended the book authors for focusing on other factors around health including prevention and human resource.

Authors speak about the book

One of the lead authors, Prof. Rutebemberwa also noted that whereas Uganda’s history over the years has been dotted with attempts to improve UHC, the advocates were usually not sure about what exactly should be covered.

Dr. Kiwanuka on the other hand noted that there is need to move away from the thinking that a good health sector only refers to functional hospitals.

“Everyone needs to be healthy enough not to go to hospital in the first place and that is what Universal Health Coverage is about,” she pointed out.

According to Assoc. Prof. Ssengooba, the target audiences for this book are the policymakers, health funders, civil societies who engage and teach people about health, and the media. He also noted that the population is spending a lot of their money on health, which calls for the government to invest more in prevention than cure.

He said the book also explores alternative ways in which all other sectors can support the achievement of UHC. For example when enforcement of traffic rules is tightened; as was the case along Masaka Road leading to reduced accidents, the burden to treat patients from accidents will reduce.

Speaking on the implementation of the policy, co-author Dr. Ekirapa-Kiracho shared that the team would continue to come up with policy briefs that will be issued to different stakeholders.

The book perfectly captures the adage that what we do today has been influenced by what was done yesterday. It examines previous attempts at addressing UHC and integrates them into the current health situation while taking into account the financial and political situation in the country to see how best the policy can be implemented going forward.

Article by Agnes Namaganda, Communications Office, MakSPH

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Makerere University officially commences implementation of its Mentorship Policy

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Mentors pose for a group photo at the end of their annual workshop at Fairway Hotel. Mastercard Foundation Scholars Program at Makerere University annual workshop for mentors, 13th November 2025, Fairway Hotel, Kampala Uganda, East Africa.

Makerere University has made a notable advance by officially launching the implementation of its Mentorship Policy. This initiative aims to strengthen support and guidance for students, fostering personal and academic growth within the university community. This was announced on Thursday, 13 November 2025, by Prof. Sarah Ssali, the Deputy Vice-Chancellor of Academic Affairs, in her remarks delivered by the Dean of Students, Dr. Winfred Kabumbuli, during the annual workshop for mentors of the Mastercard Foundation Scholars Program, held at the Fairway Hotel.

Prof. Ssali praised the university’s mentors for their outstanding work in supporting students.

“I am pleased to join my fellow mentors at this crucial capacity-building workshop organised under the Mastercard Foundation Scholars Program at Makerere University. It is important to recognise and commend your unwavering dedication to the holistic development of our Scholars. Your roles in mentorship, safeguarding, and fostering inclusion are essential, and together, we must continue to advance these efforts for the benefit of our Scholars,” asserted Prof. Ssali.

Dr. Kabumbuli addressing the Mentors during their annual workshop at Fairway Hotel. Mastercard Foundation Scholars Program at Makerere University annual workshop for mentors, 13th November 2025, Fairway Hotel, Kampala Uganda, East Africa.
Dr. Kabumbuli addressing the Mentors during their annual workshop at Fairway Hotel.

Prof. Ssali expressed her enthusiasm, noting that mentorship closely aligns with the shared mission: ensuring that all Makerere University students feel safe, thrive, and achieve their academic and personal goals.

“Our efforts in student affairs are incomplete unless we provide our students with the mentorship, guidance, and support they need to develop into responsible global citizens. Safeguarding, mentorship, and inclusion are not just programmatic themes; they are values that define the Makerere University community we seek to build,” Prof. Ssali remarked.

Prof. Ssali further praised the University Council and Management for adopting key policies, the Mentorship Policy 2025 and the Safeguarding Policy 2024, which are essential for the well-being of students and staff at Makerere University.

Prof. Justine Namaalwa, the Program Director together with some of the staff, handing over a plaque to Prof. Peter Turyakira in recognition of his longstanding mentorship to Scholars. Mastercard Foundation Scholars Program at Makerere University annual workshop for mentors, 13th November 2025, Fairway Hotel, Kampala Uganda, East Africa.
Prof. Justine Namaalwa, the Program Director together with some of the staff, handing over a plaque to Prof. Peter Turyakira in recognition of his longstanding mentorship to Scholars.

“I wish to commend the University Council and Management for approving and implementing the Makerere University Career Guidance and Mentorship Policy (2025) and the Safeguarding Policy (2024). These policies provide structure and accountability to our work, helping us strengthen systems that protect and support our students and staff,” Prof. Ssali noted.

Speaking in her role as the Dean of Students, Dr. Kabumbuli highlighted the importance of Mentorship, inclusion, and safeguarding as the critical areas in managing student affairs at Makerere University.

Two students and a staff share their experiences of championing safeguarding at Makerere University. Mastercard Foundation Scholars Program at Makerere University annual workshop for mentors, 13th November 2025, Fairway Hotel, Kampala Uganda, East Africa.
Two students and a staff share their experiences of championing safeguarding at Makerere University.

“Safeguarding reminds us of our duty to create and maintain a learning environment where every student feels safe, respected, and valued. Career guidance and mentorship remind us that academic excellence must go hand in hand with personal growth, discipline, and preparation for life after university. Inclusive mentorship compels us to extend our support to every learner, including those with disabilities, those from refugee backgrounds, young mothers, and international students, ensuring that no one is left behind,” Dr. Kabumbuli asserted.

Dr. Kabumbuli urged the mentors to reaffirm their shared commitment to a student-centred approach, one that recognises the human dignity, potential, and diversity of every Scholar. She encouraged the mentors to continue exemplifying the values of integrity, professionalism, and compassion that embody the spirit of Makerere.

Prof. Namaalwa delivering her keynote address to the Mentors. Mastercard Foundation Scholars Program at Makerere University annual workshop for mentors, 13th November 2025, Fairway Hotel, Kampala Uganda, East Africa.
Prof. Namaalwa delivering her keynote address to the Mentors.

On behalf of the Mastercard Foundation Scholars Program and the Africa Climate Collaborative, Program Director Prof. Justine Namaalwa shared exciting news with the Program mentors about the recent recruitment of 191 undergraduate scholars and 41 graduate students. She highlighted the importance of providing mentorship and guidance to these scholars, who come from diverse backgrounds and possess various strengths and challenges. Prof. Namaalwa encouraged everyone to actively support these students as they embark on their academic journeys.

“We were excited to welcome 191 undergraduate and 41 master’s Scholars to the Programme this academic year. These talented individuals hail from diverse backgrounds and bring immense potential, and they need your active support and mentorship,” Prof. Namaalwa remarked.

 Prof. Namaalwa further requested that, as the University continues to recruit more mentors, it’s essential to recognise that effective mentorship goes beyond mere knowledge sharing. It involves actively listening, empathizing with the mentees, and empowering them to forge their own unique paths.

Some of the Mentors asking questions during the interactive session. Mastercard Foundation Scholars Program at Makerere University annual workshop for mentors, 13th November 2025, Fairway Hotel, Kampala Uganda, East Africa.
Some of the Mentors asking questions during the interactive session.

”Together, we can create a supportive environment that fosters growth and success for all our Scholars and students of Makerere University.” Prof. Namaalwa pointed.

The Annual Mentors’ Workshop, which was attended by over 70 mentors from different units of the University and others from other organisations, featured a range of activities designed to enhance mentors’ skills and understanding. Mr. Musa Mwambu from Light for the World, a partner of the Mastercard Foundation, led a valuable training session focused on inclusion, equipping participants with essential insights. Additionally, Mr Apollo Mulondo from the Refugee Law Project provided an in-depth training session designed to empower mentors to support students with refugee status effectively. The workshop also included opportunities for mentors to hear firsthand from young individuals, including a student with disabilities and two safeguarding champions, enriching their understanding and commitment to inclusive mentorship.

The writer is the Principal Communications Officer for the Mastercard Foundation Scholars Program at Makerere University.

Bernard Buteera

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Call For Applications: Mak-BSSR Postdoc, PhD, Master’s Fellowship-level Training

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An aerial photo of the College of Health Sciences (CHS), Makerere University showing Left to Right: The Sir Albert Cook Memorial Library, School of Biomedical Sciences, Davies Lecture Theatre, School of Public Health, Mulago Specialised Women and Neonatal Hospital (MSWNH)-Background Left and Nakasero Hill-Background Right, Kampala Uganda, East Africa.

The Makerere University-Behavioral and Social Science Research (BSSR) in HIV Training Program, is a five year project, funded by National Institutes of Health (NIH), in partnership with the University of California, San Francisco (UCSF), invites applications for Post-doctoral, PhD, Master’s and Fellowship-level training opportunities in Behavioral and Social Sciences Research (BSSR) with a focus on HIV.

This five-year research training program funded by the Fogarty International Center (FIC) of the National Institutes of Health (NIH), aims to strengthen research capacity along the HIV care cascade.

Please see downloads for detailed information.

Deadlines:

  • Post-doctoral and PhD level – Friday, 5th December, 2025 at 6:00PM EAT.
  • Master’s and Fellowship-level – Friday, 19th December, 2025 at 6:00PM EAT

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Makerere University Writing Centre trains first cohort of staff on professional minute writing

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Mak Writing Centre Leadership, Facilitators and Participants pose for a group photo. Makerere University Writing Centre (MakWC), Directorate of Research, Innovations and Partnerships (DRIP), workshop aimed at enhancing professional writing skills among University staff, 6th November 2025, School of Business Conference Hall, College of Business and Management Sciences (CoBAMS), Kampala Uganda, East Africa.

By Christopher Kaahwa and Ritah Namisango

On 6th November 2025, the Makerere University Writing Centre (MakWC) held a training workshop aimed at enhancing professional writing skills among University staff.

Focusing on official documentation and record keeping, the training, hosted at the School of Business Conference Hall, attracted participants from different University units, including Assistant Administrative Officers and Assistant Academic Registrars. This marked the first cohort of trainees to benefit from the program, which covered topics such as the fundamentals and responsibilities of a minute taker, writing techniques, policy and legal considerations, e-meeting platforms, and the ethical use of Artificial Intelligence (AI).

In her opening remarks, Mrs. Patience Rubabinda Mushengyezi, the Deputy Academic Registrar, who represented the Academic Registrar, Professor Buyinza Mukadasi, commended the Writing Centre for championing the growth of writing skills across the University. “I want to thank the team from the Writing Centre for considering the Academic Registrar’s Department. Writing is central to everything that we do – from keeping accurate minutes to communicating decisions. This training will greatly improve our writing skills,” she said.

Mrs. Patience Rubabinda Mushengyezi. Makerere University Writing Centre (MakWC), Directorate of Research, Innovations and Partnerships (DRIP), workshop aimed at enhancing professional writing skills among University staff, 6th November 2025, School of Business Conference Hall, College of Business and Management Sciences (CoBAMS), Kampala Uganda, East Africa.
Mrs. Patience Rubabinda Mushengyezi.

Mrs. Mushengyezi emphasized that official records, especially minutes, must be accurate, ethical, and well-structured. She reminded participants that minutes are not mere summaries, but legal and public documents that can serve as evidence in administrative or legal matters. “When we write minutes, we must remember they represent official proceedings and can be used in courts of law. This calls for professionalism, clarity, and ethical responsibility in your daily work,” she stated.

Speaking during the workshop, Professor Fredrick Jones Muyodi, the Team Leader, Makerere University Writing Centre (MakWC), explained that the Centre is pivoted to support the University’s strategic goal of becoming a research-led institution by 2030. Established and institutionalized in 2025 by the University Senate and Council, the Centre operates under the Directorate of Research, Innovations, and Partnerships (DRIP).

Prof. Fredrick Jones Muyodi. Makerere University Writing Centre (MakWC), Directorate of Research, Innovations and Partnerships (DRIP), workshop aimed at enhancing professional writing skills among University staff, 6th November 2025, School of Business Conference Hall, College of Business and Management Sciences (CoBAMS), Kampala Uganda, East Africa.
Prof. Fredrick Jones Muyodi.

Professor Muyodi shared that the Centre has developed a comprehensive training and mentorship program to build writing skills across the University and beyond. The program will involve experts and mentors experienced in writing, collaborative research, and publication. It will use a hybrid approach, combining traditional teaching with online learning, case studies, and hands-on practice.

He also revealed that the Centre will offer short courses, lasting up to two weeks, in key areas such as academic, technical and scientific writing, editing and proofreading, policy brief and report writing, writing for community engagement, professional writing for administrators, and publishing. “These courses will strengthen the writing capacity of both staff and students while promoting research translation and effective communication,” he said.

On behalf of the Writing Center, Professor Ronald Bisaso commended the support from the Directorate of Human Resource and the Academic Registrar’ department for the identification of capacity development gaps, that provided the basis for the choice of topics and training facilitators.

Prof. Ronald Bisaso. Makerere University Writing Centre (MakWC), Directorate of Research, Innovations and Partnerships (DRIP), workshop aimed at enhancing professional writing skills among University staff, 6th November 2025, School of Business Conference Hall, College of Business and Management Sciences (CoBAMS), Kampala Uganda, East Africa.
Prof. Ronald Bisaso.

During her presentation on the Fundamentals and Roles of a Minute Taker, Mrs. Mushengyezi underscored the importance of understanding institutional structures and governing frameworks before taking on the role of writing minutes. She explained that Makerere University’s governance system – from the University Council and Senate down to College Boards and departmental committees, operates under clear mandates, which minute writers must understand to accurately record proceedings.

She noted that effective minute writing begins with proper preparation, which includes knowing the committee composition, consulting the Chairperson about meeting details, and ensuring members receive timely notices and agendas. She advised participants to differentiate between regular, special, and emergency meetings, as each requires a unique approach to documentation. Drawing from experience, she encouraged participants to arrive early for meetings, verify meeting logistics, and carry official record books to ensure accuracy. “A well-prepared minute writer, not only captures discussions accurately, but also upholds the credibility of the meeting,” she remarked.

Mrs. Proscovia Nakayiki, Acting Deputy Academic Registrar (Examinations and Transcripts), led a session on Writing Techniques. During the session, she emphasized that minutes are vital for accountability, serve as a record for future reference, and inform those who missed meetings. “Well-written minutes should tell a clear, flowing story that remains meaningful even years later,” she said.

Ms. Prossie Nakayiki. Makerere University Writing Centre (MakWC), Directorate of Research, Innovations and Partnerships (DRIP), workshop aimed at enhancing professional writing skills among University staff, 6th November 2025, School of Business Conference Hall, College of Business and Management Sciences (CoBAMS), Kampala Uganda, East Africa.
Ms. Prossie Nakayiki.

Ms. Nakayiki stressed that minute writing requires preparation and structure. She advised secretaries to be familiar with the meeting type and agenda, list all attendees and absentees, clearly summarize discussions, and outline action points. She also encouraged the use of templates, testing of recording devices beforehand, and remaining attentive during meetings to capture key decisions accurately.

Presenting on Policy and Legal Frameworks for Minute Writing, Ms. Esther Kabinga, Principal Legal Officer discussed the laws and policies that govern record keeping in Uganda. She noted that minutes are crucial for transparency and accountability, citing laws such as the Companies Act (2012), Public Finance Management Act (2015), and Access to Information Act. She also referenced some of Makerere University policies, including the Record Keeping Policy, Academic Records Management Policy (2022), and Communications Policy (2013). “Proper documentation protects both the institution and the individuals involved in decision-making,” she emphasized.

Prof. Paul B. Muyinda. Makerere University Writing Centre (MakWC), Directorate of Research, Innovations and Partnerships (DRIP), workshop aimed at enhancing professional writing skills among University staff, 6th November 2025, School of Business Conference Hall, College of Business and Management Sciences (CoBAMS), Kampala Uganda, East Africa.
Prof. Paul B. Muyinda.

Discussing the Ethical and Responsible Use of Artificial Intelligence (AI), Prof. Paul Birevu Muyinda, Director of the Institute of Open, Distance and e-Learning, noted that AI has become part of everyday life. He commended Makerere University for adopting an official AI policy that promotes its ethical, inclusive, and responsible use in teaching, research, administration, and innovation. He urged participants to use AI as a supportive tool, combining it with human judgment and creativity while writing.

Building on to the aforementioned presentation, Dr. Godfrey Mayende, the Head, Department of Distance Learning and Deputy Director at the Institute of Open, Distance and eLearning, highlighted the role of digital platforms such as Zoom, Microsoft Teams, Google Meet, and WebEx in improving meeting efficiency and documentation. He pointed out that these platforms provide useful features like recording, transcription, and chat functions that make meetings more interactive and inclusive. “Familiarity with these tools enhances accountability and ensures that discussions are well-documented and easy to retrieve,” he advised.

Dr. Godfrey Mayende. Makerere University Writing Centre (MakWC), Directorate of Research, Innovations and Partnerships (DRIP), workshop aimed at enhancing professional writing skills among University staff, 6th November 2025, School of Business Conference Hall, College of Business and Management Sciences (CoBAMS), Kampala Uganda, East Africa.
Dr. Godfrey Mayende.

WritersRitah Namisango is a Principal Communication Officer at Makerere University. Christopher Kaahwa contributed to this article as a Volunteer. Christopher Kaahwa is a Graduate of Makerere University-Bachelor of Journalism and Communication.

Ritah Namisango
Ritah Namisango

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