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Guild Mama: The Woman Behind the Students

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Long before the title “Guild Administrator” became synonymous with her name, Norah Nalubowa was simply a young administrator finding her footing at the university. It was 2006 when she joined the Dean of Students’ Department, unaware that she was beginning a journey that would see her become one of the most beloved figures on campus.

Today, many students do not know her by her official title. To them, she is simply “Guild Mama.”

“I learned very early,” she says, “that when dealing with students, you must listen more and speak less. These students need to be loved.” That philosophy would come to define her work, and her identity.

From ‘Head Girl’ to ‘Mama’

In her early days, students fondly referred to her as “Head Girl,” a nod to her youthful presence and approachable demeanor. As the years passed, the names evolved—“Kazende,” a term of respect, then “Mama,” and eventually “Guild Mama.”

Each name told a story. Each reflected a deepening relationship.

“I decided to befriend them,” she recalls. And for nearly two decades, she has lived up to that role, often going far beyond the call of duty.

A Job That Never Ends at 5:00 PM

For Norah, student affairs do not end when the workday does. Some of the most critical moments unfold after hours, late into the night. She remembers one such moment vividly.

At 3:30 a.m., she received information about a planned student strike. Without hesitation, she picked up her phone and called the student leader.

“We had already agreed during the day that issues should be resolved through dialogue,” she says. “So I reminded him.”

What followed was a long, patient conversation, one that ultimately diffused the situation before it escalated. “I thank God he listened,” she adds quietly.

It is in these unseen moments, phone calls in the middle of the night, quiet interventions, careful listening, that her impact is most deeply felt.

Carrying More Than a Job Title

Beyond administration, Norah has become counselor, mediator, and, in many cases, a lifeline.

Students come to her with everything, from leadership disputes to deeply personal struggles.

Some come with nothing at all. “There are students who lack basic things,” she explains. “Soap, sanitary towels… sometimes even food.” In such moments, policy gives way to compassion.

“You may have little,” she says, “but you share what you have.”

Her guiding principle is simple yet profound: “If a student comes to my office crying, they should leave with a smile.”

Inside the World of Guild Politics

Having overseen Guild elections for over a decade, Norah has witnessed the highs, the tensions, and the transformation of student politics.

She recalls one particularly intense election season when eight strong candidates competed fiercely, each backed by large crowds and vibrant campaigns.

But it was not strategy or strength that ultimately shifted the race—it was a rumor or what students popularly refer to as ‘chemical’. The candidate that had been favored to win, lost the election.

“By morning, everything had changed,” she says. “That is the power of perception.”

Moments like these have shaped her approach, grounding it firmly in fairness, guidance, and adherence to policy.

Over time, the elections themselves have changed. Once marked by physical campaigns and, at times, violence, they have since transitioned to virtual platforms following tragic incidents.

“It was a necessary shift,” she reflects. “Safety had to come first.”

One campaign moment still makes Norah smile. She recalls a candidate whose slogan stood out for its simplicity and rhythm: “Allow me, to allow you to sing a song, Dangote.”

“It was catchy,” she says, laughing softly. “Students connected with it immediately.”

The slogan quickly gained traction across campus, echoing through campaign trails and student gatherings. More than just words, it created a sense of participation and excitement among the electorate. “That message helped him win,” Norah notes.

Years later, she still remembers it, not just as a slogan, but as a reminder of how creativity, timing, and connection with students can define a campaign.

Lessons in Leadership and Life

After years of working closely with students, Norah has come to believe that leadership is both innate and cultivated. “Some are natural leaders,” she says. “But others grow into it.”

Her advice to aspiring Guild Presidents is practical: stay academically grounded, understand student needs, and work within university policies. But beyond that, her deeper lesson is one of humanity, of empathy, patience, and presence.

A Legacy Written in Lives Touched

Ask Norah about her proudest moments, and she does not mention titles or milestones.

Instead, she speaks of the students. The messages she receives. The quiet “thank yous.” The moments when a student says her guidance changed their path.

One memory stands out—when students with disabilities chose to recognize her among all administrators, presenting her with an accolade. “That meant the world to me,” she says.

More Than a Mother at Work

Outside the university, Norah finds joy in farming; growing coffee, cocoa, bananas, maize, and beans. It is a practice she describes with the same care and intentionality she brings to her work.

“Even one acre,” she says, “can be productive if you plan well.”

At home, she is a mother to one biological child, but in her heart, she carries many more. “I have six children at home and many more on campus” she says with a smile. And perhaps that is the simplest way to understand her story.

In lecture halls, in offices, in late-night phone calls and quiet acts of kindness, Norah has built something far greater than a career. She has built a family.

Grounded in Gratitude

As our conversation comes to a close, Norah pauses, not to speak about herself, but to give thanks.

“I am very grateful for the opportunity to share my story,” she says. “But more importantly, I thank the University management. It is not easy to sit in meetings and constantly think about the welfare of students and the institution. Their work should never be taken for granted.”

She is equally quick to acknowledge those who have guided her journey. “I have served under several Deans of Students, and each one has mentored me in a special way. Whenever I face a challenge, I still reach out to them for guidance.” Her appreciation extends to her colleagues—the wardens and staff in the Dean of Students’ Department, whom she credits for their teamwork and vigilance.

And finally, she turns to the students themselves, the very reason her journey began. “I thank all the student leaders, past and present. Many of them call to say thank you, and to tell me that something they learned from me has helped them. That feedback means everything.”

Betty Kyakuwa
Betty Kyakuwa

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Update On Payment of Endowment Fund Fees

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Makerere University -Main Building

The University Council, during its 167th meeting held on 5th June 2025, resolved that all students pay their annual Endowment Fund fees directly into an Endowment Fund designated bank account and present proof of payment as a requirement for registration.

Accordingly, every student is reminded of the obligation to pay the annual Endowment Fund fee of UGX 18,000, payable once every academic year.

Payments can be made through the following channels:

1. Payment Using an ACMIS – generated Payment Reference Number (PRN)

  • Log in to the student portal, navigate to Bills and Invoices, and select Endowment Fees to generate a Payment Reference Number (PRN).
  • Dial *212*2*1#, enter Merchant Code 985332, and follow the prompts to complete payment.
  • Alternatively, download the NCBA NOW UG application, select Muzuri Pay on the home screen, search for Makerere University – MUK ACMIS, and follow the payment instructions.

Payments made through the above channels are reconciled in real time and reflected on your student portal.

2. Manual Bank Payments

Without generating PRNs, students may also make payments through the NCBA agent at the Gift and Souvenir Shop, Main Building, or at any Stanbic Bank branch using the account details below:

NCBA Bank

Account Name: Makerere University Endowment Fund
Account Number: 220868200029
Branch: TWED Towers

Stanbic Bank

Account Name: Makerere University Endowment Fund
Account Number: 9030020625081
Branch: Makerere

Students are advised to retain their payment receipts for future reference.

Reconciliation of previous payments

For students who made payments before this update, reconciliation is ongoing. The Makerere University Endowment Fund will communicate further guidance on the process in due course.

The University appreciates your cooperation and continued support towards strengthening its long-term financial sustainability through the Endowment Fund.

Prof. Buyinza Mukadasi
ACADEMIC REGISTRAR

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Institutionalizing ORCID at Makerere University: Strengthening Researcher Identification, Visibility and Research Output Tracking

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The Unit-Based ORCID Sensitization and System Capture of Researcher Identification Workshop was held on Tuesday, 3 November 2026, commencing at 9:00 a.m. at the Telepresence Centre, Senate Building, Makerere University. The workshop was facilitated by the Research and Education Network for Uganda (RENU).

The workshop was opened by Prof. Robert Wamala – Director of the Directorate of Research, Innovations and Partnerships (DRIP). In his remarks, Prof. Wamala emphasised the importance of ORCID in strengthening researcher identification, improving the visibility and discoverability of Makerere University‘s research outputs, and ensuring accurate attribution of scholarly contributions.

Prof. Wamala highlighted the need to move beyond individual ORCID registration towards systematic institutional adoption, including the accurate capture and validation of researchers’ ORCID identifiers in relevant University information systems. He underscored the importance of coordinated implementation at unit level, recognising the critical roles of College Librarians, Library staff and the Directorate of Graduate Training in supporting ORCID adoption among academic staff, researchers and graduate students.

Prof. Robert Wamala – Director of the Directorate of Research, Innovations and Partnerships

Prof. Wamala appreciated RENU for facilitating the engagement and encouraged participants to translate the knowledge gained into practical action within their respective units. The workshop marked an important step in Makerere University‘s efforts to strengthen researcher identification, improve research visibility and enhance the institutional management and tracking of scholarly outputs.

Dr. Cyprian Misinde, the Director of Quality Assurance

The opening session also featured remarks from the University Librarian Prof. Ruth Nalumaga and Dr. Cyprian Misinde, the Director of Quality Assurance, who underscored the importance of ORCID in strengthening research visibility, scholarly communication and institutional research information management. Their contributions highlighted the need for collaboration across the Library, Quality Assurance, Graduate Training and DRIP to support effective ORCID adoption and integration into University processes.

The workshop provided an opportunity to sensitise participants on ORCID and strengthen their capacity to support its adoption and system capture within their respective units. The participation of College Librarians, Library staff and the Directorate of Graduate Training was particularly strategic in supporting researchers and graduate students to establish and maintain their ORCID profiles.

Prof. Ruth Nalumaga – University Librarian

The workshop was attended by College Librarians and Library Staff; Representatives from the Directorate of Graduate Training; Directorate of Quality Assurance and the Directorate of Research, Innovations and Partnerships. Their participation was intended to strengthen awareness, institutional coordination and practical support for ORCID adoption across the University.

The engagement, marked a collaborative step towards institutionalizing ORCID at Makerere University and strengthening the University’s capacity to identify, track and showcase its research contributions globally.

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Makerere Research Offers a New Lens on Kampala’s Growing Water Challenge

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As Greater Kampala continues to expand, the question of how the city will secure enough water for its growing population is becoming increasingly urgent. New homes, roads, industries and commercial centres are transforming the metropolitan landscape, but this growth also places pressure on wetlands, catchments and the infrastructure that supplies water to communities. For Makerere University, this challenge is not only a matter for public debate. It is also a question that research can help answer before today’s decisions become tomorrow’s problems.

That concern shaped a dissemination workshop held at the University on Wednesday, 28th October 2026. The gathering brought together researchers, policymakers, university leaders, planners, students, development partners and members of the media to consider findings from the Urban Expansion Model for Mitigating Water Scarcity in Greater Kampala Metropolitan Area, known as UREMWAS, an occasion that was graced by the Minister for Kampala Capital City and Metropolitan Affairs, Hon. Hajjat Minsa Kabanda, who attended as chief guest.

At the heart of the research is a practical concern: how can a fast-growing metropolitan area accommodate more people and economic activity without undermining the natural systems and public infrastructure on which its residents depend? The UREMWAS project seeks to help answer that question by giving planners a way to examine how different patterns of urban development may affect water availability. Rather than treating water scarcity as an isolated problem of supply, the study relates it to the choices made about land, housing, drainage, settlement and infrastructure.

Understanding the Link Between Urban Growth and Water

Presenting the study, the Principal Investigator Dr. Nestor Mugabe explained that Greater Kampala is among Uganda’s fastest-growing urban regions. Its expansion has increased pressure on water sources and supply networks, while also changing the natural landscapes that help sustain those resources. As settlements spread, the consequences can extend beyond the immediate area where construction takes place. Wetlands may be encroached upon, catchments altered and the routes through which water moves across the landscape disrupted. “The value of this model is in helping planners see the consequences of today’s choices before those choices become difficult and costly to reverse.” He stated.

The model brings together information on population movement, built-up areas, drainage patterns, wetland cover and water demand. By considering these factors together, planners can explore possible urban growth scenarios and assess their likely implications before major decisions are made. The intention is to support better-informed choices on where development should take place, which natural areas require protection and where investment in water infrastructure may be most needed.

Dr. Mugabe cautioned that water scarcity rarely emerges from a single decision or event. Instead, it can develop gradually as many small choices accumulate without sufficient attention to their combined effect. The value of the model, he explained, lies in helping decision makers see a wider picture and understand how development in one part of the metropolitan area may affect water security elsewhere.

The findings point to a close relationship between the pattern of urban growth and the pressure placed on water systems. When settlements expand without effective planning, development can reach sensitive areas such as wetlands and catchments. These landscapes perform important functions in storing, filtering and releasing water. When they are degraded, the natural processes that support water availability are weakened. At the same time, extending piped water infrastructure to scattered communities can become more difficult and expensive.

By contrast, growth guided by clear plans, the protection of natural areas and timely infrastructure investment offers a stronger basis for managing demand. The research therefore presents urban planning and water security as closely connected responsibilities. Decisions about housing, roads and commercial development cannot be considered separately from the resources needed to sustain the people who live and work in those places.

Prof. Julius Kikooma, Director, Directorate of Graduate Training

Dr. Mugabe also emphasised that water scarcity cannot be solved by infrastructure alone. The challenge involves governance, public behaviour and coordination among institutions that may otherwise plan and operate independently. Engineers, physical planners, local leaders, communities and researchers need to work with shared evidence if their decisions are to reinforce rather than undermine one another.

That message was given a human dimension through the experiences of communities consulted during data collection. Dr. Mugabe acknowledged the residents who shared their perspectives with the research team, including people who travel long distances or pay high prices to obtain water. Their experiences, he noted, helped the researchers understand the everyday consequences of water insecurity in ways that statistics alone cannot fully convey. Behind every figure on demand or supply are households and individuals whose routines, finances and wellbeing are affected by access to water.

Taking the Findings Beyond the University

The discussion that followed the presentation reflected the broad reach of the issue. Participants considered the role of wetlands in protecting water sources, the need to enforce planning regulations and the importance of involving communities early in decisions that affect their surroundings. They also explored whether the model could be adapted for other fast-growing towns and cities in Uganda, where urbanisation may create similar pressures on land and water resources.

Several contributors stressed that research findings should be communicated in accessible language, particularly to local leaders and community groups. A model can help inform technical decisions, but its impact is likely to be greater when the people affected by planning choices can also understand the evidence and use it in their own discussions. Participants further encouraged the research team to keep the model updated as new information becomes available. Because cities change rapidly, a planning tool must be able to reflect changing populations, land use and demand if it is to remain useful.

The discussion was moderated by Prof. William Tayeebwa, who guided the discussion and encouraged participants to engage with the findings from their different areas of experience. The questions and reflections reinforced the importance of treating water security as a shared metropolitan concern rather than the responsibility of a single institution or profession.

Speaking on behalf of the Makerere University Research and Innovation Fund, its Engagement officer, Ms. Grace Cherotich Ruto congratulated the research team and reaffirmed the fund’s commitment to supporting research that responds to Uganda’s practical challenges. He encouraged researchers to consider the people who will use their findings from the earliest stages of a project and to plan how the knowledge generated will be communicated and applied. Research, he observed, is most valuable when it moves beyond academic shelves and contributes to policy, services and people’s lives. “Research has its greatest value when the knowledge generated at the university reaches the people and institutions that can use it to improve lives.” Prof. Julius Kikooma, Director, Directorate of Graduate Training stated.

One of the participants engage in a question/answer session

The remarks also highlighted the role of graduate training in building research capacity. Prof. Julius Kikooma, Director of the Directorate of Graduate Training, welcomed participants and commended the team for bringing its work to a wider audience. He noted that universities demonstrate their value to society when knowledge developed through research and scholarship informs decisions beyond the campus. Graduate research, including the work of master’s and doctoral students, helps generate and develop ideas that can be tested against real conditions and contribute to practical solutions.

A Shared Responsibility for a Growing City

Representing the Vice Chancellor, Prof. Moses Musinguzi commended the researchers for addressing an issue of national importance. He reaffirmed the university’s commitment to serving the country through knowledge and collaboration, and called on government agencies, local authorities and development partners to draw on the expertise available at the institution. Water, land and urban growth are interconnected, he noted, and the management of rapidly expanding cities must be guided by sound evidence.

For the university, the workshop offered an opportunity to connect research with the institutions and communities that may put its findings to use. The model’s potential depends not only on its technical capacity, but also on whether planners and decision makers can incorporate its insights into the choices they make. Continued engagement between researchers and end users will therefore be important as the work develops.

In her address, Chief Guest Hon. Hajjat Minsa Kabanda thanked Makerere University for convening the workshop and recognised the contribution of its scholars to national development. She described the growth of Kampala and the surrounding metropolitan area as both an opportunity and a responsibility. As the country’s economic heart and home to millions of people, the city needs reliable services, including access to clean and safe water. The challenge is to ensure that expansion does not outpace the systems and natural resources required to sustain it.

 “Kampala’s water challenges extend beyond administrative boundaries, so our response must be built on cooperation, shared evidence and responsible planning.” Hon. Hajjat Minsa Kabanda emphasized.

Chief Guest Hon. Hajjat Minsa Kabanda receiving souvenir gifts from Prof. Musinguzi

Hon. Kabanda said that the UREMWAS model could help government make better-informed decisions about the direction of urban growth, the protection of natural resources and the location of water infrastructure investment. She also pointed out that the metropolitan area extends beyond the administrative boundaries of Kampala itself. Water and land pressures do not stop at those boundaries, making coordination among the ministry, Kampala Capital City Authority, neighbouring local governments, water utilities and researchers essential.

The Minister assured the university that her ministry would study the findings and consider how they could inform its planning work. She encouraged the research team to maintain a close relationship with policymakers so that the model can remain relevant to decisions as the metropolitan area changes. She also called on citizens to protect wetlands, use water responsibly and observe planning guidelines, stressing that the future of the city will be shaped by the actions of both public institutions and residents.

Turning Research into Public Action

Her remarks underscored the role universities can play as partners in public decision making. By bringing together research expertise, emerging talent and the freedom to examine difficult questions, institutions of higher learning can help government understand complex challenges and consider options grounded in evidence. She congratulated Makerere on its research tradition and encouraged it to continue producing work that responds to the needs of the country.

The workshop closed with a shared recognition that disseminating the findings is a starting point rather than an end in itself. The research team and its partners expressed the need to continue engaging government and other stakeholders, share the results more widely with local leaders and communities, and refine the model as further data becomes available. These next steps will help determine how effectively the research can support planning in Greater Kampala and whether its approach can be useful in other urban areas.

The timing of the work is significant. Decisions made now about land use, housing, drainage and water infrastructure will influence the shape of Greater Kampala for years to come. Once wetlands have been damaged, settlements established in unsuitable locations or infrastructure built without adequate coordination, correcting the consequences can be difficult and costly. A model that allows decision makers to explore possible outcomes in advance offers an opportunity to identify risks earlier and weigh development choices more carefully.

For residents, the stakes are tangible. Reliable water affects household routines, public health, livelihoods and the ability of businesses and institutions to operate. Protecting the resources that sustain supply is therefore not separate from the wider ambition to build a productive and liveable city. The challenge is to ensure that urban growth improves people’s lives without weakening the environmental systems on which those lives depend.

Participants in a group photo after the event.

By bringing researchers and decision makers into the same conversation, Makerere’s UREMWAS dissemination workshop demonstrated how university research can contribute to a shared understanding of a public problem. The work does not remove the difficult choices facing the metropolitan area, but it offers a way to examine those choices with a clearer view of their possible consequences. As Greater Kampala continues to grow, the task ahead will be to turn that evidence into coordinated planning, responsible development and sustained protection of water resources.

The gathering marked a step in moving the UREMWAS findings from a research project into wider public and policy discussion. The central message was clear: the future of Greater Kampala’s water security will depend not only on how much water can be supplied, but also on how the city grows, how its natural systems are protected and how well the institutions responsible for its future work together.

Philemon Akoragye.
Philemon Akoragye

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