The College of Humanities and Social Sciences (CHUSS) at Makerere University held its first-ever non-academic staff retreat on December 7-8, 2024, at the Grand Global Hotel in Kikoni, a Kampala suburb. The retreat focused on customer care, quality assurance, professional work ethics, and human resource management. This landmark event, organized under the guidance of CHUSS Principal Prof. Helen Nambalirwa Nkabala, was aimed at fostering teamwork, reflecting on work practices, and strategizing ways to enhance service delivery and the university’s overall image.

The retreat brought together administrative and support staff to build networks, improve working environments, and align individual efforts with the university’s strategic goals. “We are here to learn, dialogue, and strategize together to improve our services in line with the university’s strategic direction. It starts with us,” said Prof. Nkabala in her opening remarks. She emphasized the collective responsibility of staff in achieving Makerere University’s vision.

Prof. Nkabala also highlighted challenges such as inadequate staffing, particularly among security personnel and custodians, and called for the Human Resources Directorate to reconsider housing policies to support this vital group of workers.

In addition to formal sessions, the retreat featured interactive dialogues between staff and management, work place role plays, team-building exercises, and fitness training. A fireplace dinner provided a relaxed setting for staff to share concerns and suggestions. Activities like these rejuvenate the spirit and promote a sense of belonging.

Key Presentations and Insights

The retreat featured presentations from Makerere’s Director of Human Resources, Deus Tayari Mujuni; Chair of the CHUSS Quality Assurance Committee, Prof. Sylvia Nanyonga Tamusuza; Dr. Dickson Kanakulya, Head of the Department of Philosophy; and Dr. Gilbert Gumoshabe, Head of the Department of African Languages.

Love Your Work and Serve Clients Diligently- Dr. Gilbert Gumoshabe

Dr. Gilbert Gumoshabe, the Head of the Department of African Languages, presented on the importance of customer care in the workplace, focusing on how staff should attend to clients, particularly students, and the behavior expected of them while on the job. He began by emphasizing the importance of loving one’s work, regardless of the role. “Love your work. You applied for it. If you’re a secretary, PR, cleaner, or messenger, love your job. There is nothing more rewarding than people trusting you. Do your work with a smile,” he advised.

Dr. Gumoshabe discussed several key aspects of professional conduct, beginning with the importance of time management and serving clients diligently. He also highlighted the need for staff to leave personal beliefs, especially those related to witchcraft, outside the workplace. “Leave your beliefs like witchcraft behind the office. Witchcraft is real, and it moves in families. If you’re bewitching, what will happen when you’re bewitched? Always do to others what should be done to you. Avoid being jealous of those who do their work. If you focus on doing your job well, you won’t be chased, but if you indulge in witchcraft, you will be deceived. Sometimes you condemn yourself and slander others,” he said.

He also stressed the importance of professionalism in the workplace. Dr. Gumoshabe lectured staff on maintaining confidentiality, being polite in communication, greeting people with respect, and handling personal problems privately. He emphasized the need for staff to be friendly, responsible, and cooperative with colleagues and their leaders. Furthermore, he advised staff on maintaining personal hygiene and cultivating good habits. “Dress appropriately and be mindful of your shopping. Look for what fits you. No matter how much you want to attract love, your dressing matters. Avoid talking negatively about your supervisors, as all information that goes around comes around. There is no perfect person, and administrators want results,” Dr. Gumoshabe concluded.

Upholding Quality Standards: There must be a change in the image of our college and university- Prof. Tamusuza

Professor Sylvia Antonia Nanyonga Nakimera Tamusuza, the Chair of the CHUSS Quality Assurance Committee, addressed staff on the essential role of quality assurance in enhancing service delivery and improving the university’s reputation. She emphasized that quality begins with personal responsibility, encouraging staff to reflect on their work environments and professional conduct. “Quality is about doing things the best way and ensuring they meet the required standards,” she remarked, highlighting that teamwork, cleanliness, and attention to detail are vital components in maintaining high standards.

Professor Tamusuza warned against complacency and urged staff to embrace continuous improvement. She explained that quality assurance not only leads to better services and a more conducive working environment but also reduces complaints. “When there is quality, we will always smile when things are done well,” she said. She added that quality assurance contributes significantly to the university’s reputation, resulting in happier students and staff, and fostering a sense of pride within the university community.

To further elaborate, Professor Tamusuza highlighted the principles of quality assurance. She emphasized the importance of doing the right things consistently, checking work to ensure it aligns with assigned tasks, correcting mistakes, being efficient, managing time effectively, and promoting clear communication and teamwork. “We cannot change what we do unless we improve the quality of what we do. Let us think about efficiency and time management, and we should be people who pay attention to detail,” she stressed.

In addition, she underscored the critical role of staff in maintaining quality assurance, including keeping offices clean, greeting visitors politely, filing documents properly, ensuring cleanliness in toilets and compounds, arriving on time, and maintaining self-discipline at work. Creating a daily checklist for tasks, she suggested, is another way to ensure quality.

“Remember, you hold the quality of the work in the place where you work. Whether it’s a professor, student, or visitor, please handle them properly because we are here because they are here,” Professor Tamusuza emphasized. She concluded by stressing the need for a shift in the image of the college and university, noting that this change starts with each individual. “There must be a change in the image of our college and university because of the services we offer. It begins with me,” she declared.

Offering motivational advice, she shared that quality is not just an action but a habit that everyone must cultivate. “Every small thing makes a difference. Doing your work well helps you remain healthy. Your work helps Makerere shine,” she concluded.

Work Ethics and Professionalism by Dr. Dickson Kanakulya

Dr. Dickson Kanakulya delivered a compelling session on the importance of work ethics and professionalism, emphasizing that a strong work ethic is the foundation for high performance and institutional success. He discussed how attitude, ethical behavior, and professionalism are integral to creating a productive and harmonious work environment.

In his presentation, Dr. Kanakulya underscored the transformative power of a positive attitude, describing it as essential for workplace success. “A negative attitude is like a flat tire—you won’t get anywhere until you change it,” he remarked. He explained that cultivating a positive outlook not only boosts personal engagement but also fosters productivity and collaboration among colleagues.

Dr. Kanakulya also reminded staff of the importance of aligning their actions with Makerere University’s core values of integrity, accountability, and respect. Ethical conduct, he emphasized, is critical for building trust, strengthening teamwork, and enhancing the university’s reputation as a global knowledge hub. “Ethical conduct builds trust, strengthens teamwork, and contributes to Makerere’s standing as a global knowledge hub,” he stated, highlighting how these principles serve both the individual and the institution.

He further stressed the importance of efficient use of time, urging staff to manage their schedules effectively and ensure that their tasks are completed in a timely manner. Efficiency, he noted, is a hallmark of professionalism and a vital component of high performance. Additionally, he encouraged staff to pay close attention to detail in their work, explaining that professionalism requires care and precision to uphold the university’s high standards.

Through his engaging presentation, Dr. Kanakulya illustrated how embracing ethical principles, maintaining a positive attitude, and demonstrating professionalism can enhance individual performance while contributing to Makerere University’s strategic vision.

HR Reforms to Streamline Operations– Chief HR Deus Mujuni

Chief Human Resource Officer, Deus Tayari Mujuni detailed Makerere University’s revised Human Resources policies, aimed at enhancing efficiency and compliance with employment laws. Addressing the retreat, he outlined updates from the amended 2009 HR Manual, which emphasize recruitment protocols, leave management, and payroll accuracy.

Mujuni  reported that Makerere University has rolled out significant updates to its Human Resources (HR) policies, aiming to streamline staff management and ensure compliance with labor laws. The changes, unveiled by the university’s Human Resources Director, Deus Tayari Mujuni, focus on recruitment, leave management, performance evaluation, and payroll systems, as detailed in the revised 2009 HR Manual.

“The manual consolidates policies, procedures, and practices to guide the recruitment, development, and retention of staff,” Tayari explained, emphasizing its critical role in defining the responsibilities of the University Council and employees.

A key reform mandates that, starting FY 2024/2025, unit-level appointments funded by non-wage budgets will be prohibited, ensuring such funds prioritize teaching and research. The University Council reaffirmed this during its May 9, 2024, meeting, emphasizing that all salaries must align with the designated wage budget.

Tayari also underscored the expanded duties of line managers, which include monitoring performance, overseeing leave compliance, and ensuring accurate payroll management. Notably, staff on study leave must now submit signed bonding agreements and periodic progress reports, with failure to return from leave classified as misconduct under Section 9.6 of the HR Manual.

The revisions also enhance payroll accuracy by requiring timely updates about inactive staff receiving salaries. Occupational safety and health measures have been bolstered to comply with the Occupational Health and Safety Act.

“These updates aim to propel Makerere into becoming a high-performance institution by aligning individual and organizational goals,” Tayari concluded. The reforms are expected to improve efficiency, accountability, and institutional alignment with Makerere’s strategic vision.

Participants react

The retreat underscored the critical role of non-academic staff in achieving Makerere University’s vision as a global knowledge hub. The event concluded with a collective commitment to apply the insights gained, ensuring that CHUSS remains a model of excellence within Makerere University.

Participants expressed gratitude for the retreat and praised its relevance to their roles.

Sunday Seezi, Chief Custodian, shared:
“This retreat was a first of its kind for us as non-teaching staff. Many times, we hear of workshops for academic staff, but this time we felt seen and valued. The activities were well-organized, and we left with valuable lessons to implement in our daily work. We appreciate our Principal for this initiative.”

Rebecca Talikaza, another custodian, added:
“We are indeed happy to be included in such an event. The choice of the hotel was excellent—we slept well, ate well, and learned a lot. The presentations were rejuvenating, and I believe everyone who attended has a changed mindset. However, I suggest that next time, participants be given certificates of attendance. It would mean a lot to many of us who don’t have formal academic qualifications.”

Annet Nakaye, a cleaner and messenger, noted:
“This was my first time attending such a workshop. I learned a lot about how to improve my work and serve better. I am grateful to our Principal for thinking about us. We promise to improve where we have been falling short.”

The retreat reaffirmed that achieving institutional goals requires the dedication and collaboration of every member of the university community.

Makerere University has recorded significant progress in addressing sexual harassment through its Kicking Sexual Harassment Out of Higher Education Institutions (KISH) project. Findings from the project’s endline dissemination, held on December 5, 2024, revealed the positive impact of interventions designed to create a safer academic environment.

Launched in 2020, the KISH project was a collaboration between the School of Women and Gender Studies, the School of Psychology, and the School of Computing and Informatics Technology at Makerere University. Funded by Uganda’s Makerere University Research and Innovation Fund (Mak-RIF), the project adopted a whole-university approach to tackle sexual harassment holistically by involving all stakeholders and implementing diverse interventions tailored to different groups.

The project introduced several key components, including KISH Student Clubs for female students, an online sexual harassment course for students and staff, the Men’s Hub targeting male participants, and an innovative online reporting and response system. The initiative aimed to empower students and staff with life skills, increase awareness of sexual harassment policies, and establish accessible channels for reporting and addressing harassment.

During the online dissemination event Prof. Grace Bantebya Kyomuhendo, the project’s Principal Investigator (PI), highlighted the need for a systemic approach to tackle sexual harassment. “This issue cannot be resolved through isolated interventions. We designed KISH to address every aspect of the university system, engage all stakeholders, and foster collective responsibility,” she said. Prof. Bantebya emphasized the project’s focus on including men as part of the solution, stating, “Men are often labeled as perpetrators, but they need to be engaged as allies and advocates for change.”

Findings from the project’s baseline survey showed that over 75% of staff and 80% of students acknowledged that sexual harassment was common at Makerere University. Female students were the most frequent victims, while male students and staff were identified as the primary perpetrators. However, a culture of silence prevailed, with over 80% of female staff and 91% of female students who experienced harassment failing to report their cases. Factors such as fear of retaliation, normalization of harassment, and lack of trust in existing reporting mechanisms were identified as barriers.

The endline survey demonstrated a shift in attitudes and practices. Knowledge about sexual harassment and confidence in responding to incidents had increased among students and staff. The online reporting system was lauded for its ease of use, anonymity, and smartphone accessibility, providing a confidential platform for victims and whistleblowers. The KISH Men’s Hub emerged as a pivotal initiative, engaging male participants in dialogue about masculinity, gender equality, and their role in eliminating harassment.

Prof. Florence Muhanguzi, Project Co-PI, emphasized the transformative impact of these interventions. “The KISH initiative has empowered the university community by equipping them with tools to identify and address sexual harassment,” she said. While acknowledging the progress made, Prof. Muhanguzi stressed the need for sustained efforts to raise awareness and integrate KISH activities into broader university programs.

Representing the Chairperson Grants Management Committee, Ms. Phoebe Lutaaya Kamya commended the project for its high impact. “This initiative stands out as a life-changing innovation, and we hope it will extend beyond Makerere to other higher education institutions in Uganda,” she said.

The workshop was moderated by Prof. Julius Kikooma who is also Project Co-PI and featured presentations from other Co-PIs and panel discussions. Key recommendations from the dissemination meeting included incorporating sexual harassment training into orientation programs for new students, expanding awareness campaigns to reach all university units, and mainstreaming KISH initiatives into existing safeguarding policies. The project team also proposed seeking additional funding to enhance and sustain the initiative.

As the project concludes, it leaves a legacy of actionable strategies, robust systems, and an empowered community committed to fostering a safe and inclusive academic environment. Prof. Bantebya underscored the broader vision, stating, “The fight against sexual harassment requires a collective effort. Together, we can create a culture of respect, dignity, and zero tolerance for harassment in higher education.”

Makerere University staff have been urged to embrace collaboration, accountability, and capacity building as key strategies for winning grants under the Makerere University Research and Innovation Fund (RIF). Speaking on the second day of the CHUSS CERTL International Conference at Fairway Hotel  on 15^th November 2024, Prof. Fred Masagazi-Masaazi, Chair of the Mak RIF Grants Management Committee, emphasized the need to eliminate the “Pekeyangu” culture—where researchers work individually—and instead foster teamwork and partnerships.

Prof. Masagazi encouraged staff to form inter-college and institutional research teams, as well as collaborate with national public and private organizations in crafting proposals. He underscored the value of drawing diverse expertise from different sectors to enhance competitiveness and innovation. “Working alone must stop. Let’s prioritize teamwork and include diverse expertise in grant writing,” he said, adding that partnerships with external stakeholders, including government institutions and private sector players, were critical to winning grants.

In his presentation titled Makerere Research and Innovation Fund: Opportunities and Challenges in the 21st Century, Prof. Masagazi highlighted the importance of timely accountability for disbursed funds. He warned that management would blacklist staff members who failed to provide proper accountability.

Addressing the performance of colleges in grant proposal submissions, Prof. Masagazi observed that humanities-based disciplines were underperforming compared to other colleges, such as the College of Health Sciences and Makerere University Business School. He called on the College of Humanities and Social Sciences (CHUSS) to actively participate in the ongoing sixth call for proposals, set to close in a few weeks, urging them to leverage their potential and submit competitive projects.

The RIF committee, he said, plans to provide special consideration for staff who have applied unsuccessfully for grants in the past, giving them an additional opportunity to benefit from funding.

Prof. Masagazi commended CHUSS for organizing forums to discuss research, teaching, and learning. He reaffirmed the committee’s commitment to supporting such initiatives, particularly those that promote impactful research and broaden collaborations with stakeholders from the Global North and South. He also encouraged staff to adopt a multidisciplinary approach to research and proposal development, stating that working with diverse stakeholders enhances the communication of research findings to broader audiences.

Reflecting on Makerere University’s seven-year journey in establishing RIF, Prof. Masagazi lauded the Ugandan government for its commitment to funding high-quality research aimed at transforming lives. RIF currently operates with a budget of UGX 30 billion, and Prof. Masagazi expressed hope that CHUSS could secure a significant portion of this funding for its projects.

He noted that some of the most impactful RIF-funded projects have emerged from CHUSS, including Prof. Dominic Dipio’s research on Uganda’s cultural heritage, which garnered significant global attention, and Dr. Esuruk Robert’s study on cross-border conflicts and peacebuilding in Uganda. Additionally, Prof. Edith Natukunda developed teaching resources that have transformed French language education in Ugandan schools, while other projects have advanced the digitalization of academic programs and supported commercialization of innovations.

Prof. Masagazi outlined several strategies for maximizing RIF’s impact, including mobilizing alternative funding sources from international donors and local partners. He revealed plans to create a dedicated funding slot for individuals who have applied unsuccessfully multiple times, ensuring greater inclusivity and opportunities for all researchers. However, he emphasized that maintaining high-quality proposals would remain a priority.

The professor called on CHUSS to leverage its expertise in areas such as tourism, culture, linguistics, and indigenous knowledge to influence national policy and contribute to socio-economic transformation. He encouraged research that integrates traditional knowledge with contemporary practices, fosters cultural development, and explores new frontiers in entertainment, sports, and linguistics.

Prof. Masagazi also addressed  the transparency and effective proposal evaluation and  consistencies in scoring by reviewers urging staff to strengthen their research capacity to meet competitive standards. He called on senior academics to mentor junior colleagues and include them in research teams, emphasizing the need to eliminate biases against humanities research and ensure equal opportunities across disciplines.

In closing, Prof. Masagazi reaffirmed the committee’s commitment to supporting research efforts across Makerere University. “Accountability, collaboration, and capacity building are crucial. Let us build strong research teams, submit timely proposals, and deliver transformative research for the benefit of Uganda and beyond,” he said.

The Makerere University Research and Innovation Fund, established in 2019, aims to produce high-quality research aligned with national development priorities. The sixth call for proposals remains open, presenting an opportunity for researchers to secure funding and contribute to Uganda’s socio-economic transformation.

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