On the 12th of January, 2024, a significant stride towards IT excellence was achieved as the National Agricultural Research Organization (NARO), under the leadership of Dr. Stevens Kisaka, Director of Corporate Services at NARO, engaged in a comprehensive benchmarking exercise with the Directorate of ICTS Support (DICTS) at Makerere University.
The benchmarking process meticulously evaluated various aspects of Information and Communication Technology (ICT) to ensure alignment with industry standards and best practices. The key areas scrutinized included:
ICT Governance: Assessing the effectiveness of governance structures and processes in place to ensure the strategic alignment of IT with organizational goals.
Services Offered: Evaluating the array of services provided by DICTS-Mak, with a focus on their relevance, efficiency, and overall contribution to the institution.
Best Practices: Identifying and benchmarking against industry best practices to enhance operational efficiency and service delivery.
End User Support: Assessing the quality and responsiveness of end-user support services, ensuring a seamless and positive experience for all users.
Disaster Recovery Plans: Reviewing the robustness of disaster recovery plans to ensure the resilience and continuity of critical IT services in unforeseen circumstances.
Touring the Data Centers at MAK: A comprehensive tour of the data centers at Makerere University, exploring infrastructure, security measures, and technological advancements in place.
The collaboration between NARO and DICTS-Mak reflects a shared commitment to enhancing operational efficiency, adopting best practices, and fostering a culture of continuous improvement in the realm of information technology. Dr. Stevens Kisaka’s leadership during this benchmarking exercise further underscores the importance of collaboration and knowledge-sharing among institutions for mutual growth and development.
We are pleased to report that the benchmarking sessions were conducted with the highest level of professionalism and diligence. The exchange of insights and experiences between the two organizations has not only fortified the existing relationship but has also paved the way for potential collaborative initiatives in the future.
As we move forward, both NARO and DICTS-Mak are poised to leverage the valuable insights gained from this benchmarking exercise to enhance their respective IT strategies, governance frameworks, and service delivery models.
We express our gratitude to the dedicated teams from both NARO and DICTS-Mak who actively participated in this benchmarking endeavour, contributing to the success of this collaborative initiative.
We look forward to continued collaboration and knowledge-sharing between our organizations, as we collectively strive for excellence in the dynamic field of information technology.
The Vice Chancellor, Prof. Barnabas Nawangwe on 20th April 2026 inaugurated the Second Makerere University Health User Committee (Mak-HUC). The Committee was established by the Vice Chancellor in 2022 as part of his strategic mandate to strengthen and oversee the University Hospital services delivery.
Chaired by Dr. Allen Kabagenyi from the College of Business and Management Sciences (CoBAMS), Mak-HUC has as its members; Prof. Josaphat K. Byamugisha-Director Makerere University Health Services (MakHS) and Dr. Daniel Ronald Ruhweza-Department of Law and Jurisprudence, School of Law.
Other members include; Dr. Arthur Kwizera-Department of Anaesthesia and Critical Care, College of Health Sciences (CHS) and Makerere University Academic Staff Association (MUASA) Representative, Dr. Lillian Tukahirwa-Makerere University Administrative Staff Association (MASA) Representative, Mr. Godfrey Othieno- National Union of Educational Institutions (NUEI) Representative, and as Secretariat, Ms. Kevin M. Nabiryo-Directorate of Human Resources.
Prof. Barnabas Nawangwe (C) interacts with members of the 2nd Mak-HUC.
The 2nd Mak-HUC has been appointed for a period of four years effective 1st January 2026 with a mandate to: Guide, monitor and oversee delivery of health services by MakHS; Represent the interests and concerns of staff and students that use MakHS; Advise on alignment with sustainable health financing and insurance models; Strengthen systems for fraud prevention, digital transformation and access to specialized treatment, among other responsibilities.
The 1st Mak-HUC was chaired by Dr. Allen Kabagenyi and had as members; Prof. Josaphat Byamugisha, Dr. Fred Mayambala, Dr. Zahara Nampewo, Mr. Othieno Godfrey, Mr. Apunyo Paul Okiria and Ms. Ikiriza Racheal. Milestones during the first era included; Outpatient Department visits growth from 4,802 (2022) to 7,388 (Nov 2025) for staff and 14,641 (2022) to 19,069 (Nov 2025) for students.
Others milestones included; Commissioning of a fully equipped Operating Theatre, Establishment of a modern Imaging Hub, Development of a fully functional Audiology Unit, Expansion of the Temporal Bone Laboratory, Launch of the Olink Proteomics Platform and Enhancement of the Dental Unit with 32 dental chairs and experienced personnel.
All applications must be submitted electronically via the Makerere University Electronic Human Resource Management System through the above link (ehrms). Applicants will be required to provide the necessary information on the ehrms and attach the following documents:
An application letter clearly stating the job applied for and duly signed by the applicant.
An up-to-date curriculum vitae. The curriculum must also state the names and addresses of at least three referees.
Copies of academic certificates and transcripts.
A minimum of three recommendation letters duly signed by the referees.
The application should be addressed to:
The Chief Human Resource Officer Makerere University P.O. Box 7062 Kampala