General
AR Department Refresher Seminar Builds Teamwork and Social Cohesion for Improved Service Delivery
Members of Staff from the Department of the Academic Registrar (AR) at Makerere University have been urged to build strong teamwork with social cohesion in order to improve on service delivery. This was at the Departmental Refresher Seminar held on 14th and 15th March 2019 at Hotel Africana; to develop a deeper understanding and appreciation of roles and responsibilities as well as aligning the Department to suit the Collegiate system.
The two-day Seminar was officially opened by the Deputy Vice Chancellor (Academic Affairs), Dr. Umar Kakumba under the theme: Institutional Cohesion and team work for improved service delivery.
According to the Deputy Registrar (Undergraduate Admissions and Records Division) Mr. Charles Ssentongo, the Seminar was geared towards helping staff appreciate the theme through;
- Harmonizing Departmental operations under the Collegiate system
- Enhancing the working relationship between Departmental staff and other members of staff (Academic, Administrative and Support) in the university
- Re-orienting staff who were appointed to act as College Registrars into the roles and responsibilities of the Department of the Academic Registrar
Dr. Umar Kakumba applauded the leadership of the Academic Registrar’s Department for the thoughtful decision to bring the team together to discuss and reflect on their Unit specific and departmental responsibilities as well as their allegiance to the university.
Re-echoing the seminar theme, Dr. Kakumba said that team building and social cohesion are important factors in driving the institution’s goal and objectives. “As a scholar of organizational behavior, I am happy to mention that the theme blends harmoniously well with the pertinent factors of institutionalizing the university,” he said.
According to Dr. Kakumba, organizations are built on four (4) core blocks of; Vision, mission, goal and people. Institutions work towards achieving their goals and aspirations. To achieve this, they develop a vision with achievable objectives; a mission that captures the institution’s identity; and a goal that provides an explanation for the institution’s existence.
“Institutions are built on human systems, not on walls, or blocks. Without the human side enterprise, you cannot go anywhere. The people you employ must be nourished like babies. Seminars, workshops, conferences, retreats, are very critical in feeding the human enterprise,” he stated.
The Academic Registrar, Mr. Alfred Namoah Masikye thanked members of staff for the great work they are doing for the university and the Department. He encouraged them to always exercise the highest level of integrity when performing their daily duties. In the Same spirit, he applauded the team that developed the Departmental Strategic plan of 2020-230
He described the Department of Academic Registrar as a sensitive place dealing with student academic records. He therefore urged staff to perform their work diligently to the satisfaction of both the employer (government, university) and the client (students, parents, sponsors and investors).
“As the Department, we have registered success in the mandate that we are supposed to perform because of your hard work. I appreciate your commitment to your roles and obligations. I believe that we can do better. We are holding this Refresher Seminar to improve further,” he said.
He advised staff to love and appreciate their jobs when he said, “Makerere University has nurtured us. We have been able to educate our children and care for our wellbeing. Let us value the jobs that we have and perform to our best.”
The Facilitator, Mrs Alice Mubiru advised participants to always focus on applying for jobs that suit their interests and abilities. “If you want to excel at your work, it is important to do a job in line with your interest and ability.”
The Refresher Seminar was an interactive session with participants sharing knowledge, professional experiences and enhancing individual capacity development.
Participants were able to reflect on the importance of the various policies that are critical in the execution of the mandate of the Department of the Academic Registrar.
In a presentation, the Deputy Registrar (Senate Division), Mrs. Patience Rubabinda Mushengyezi encouraged members of staff to read and understand the University policies that govern their respective roles.
“The Department has a policy on admissions, registration, students’ loads, policies on withdrawal and policies on retakes. Since we are dealing with students, we need to be familiar with these policies to avoid mistakes. These policies help us to interpret the University mandate, goals and objectives. The policies help us to enforce university rules,” she emphasized.
Discussing the role of the Department of Academic Registrar in enhancing public relations at Makerere University; the Principal Public Relations Officer Ms. Ritah Namisango urged staff to always have a sense of belonging to Makerere University.
She asked staff to guard against actions that tarnish the university image and reputation and advised them on the proper and professional use of communication platforms while sending a formal communication on behalf of the University.
“Poor customer care, missing marks, not responding to complaints in time, students and staff strikes, students who have satisfied requirements missing on the Graduation list, are some of the actions that have negatively impact the University’s reputation among its publics,” she mentioned.
In a presentation on Customer care, Ms. Namisango highlighted the need to train University staff on customer care. According to her, customer care is a vital element of institution-client relationship and can strongly impact the operations of the institution and its image.
“We should serve our clients (students, fellow staff, partners, investors, parents) with a positive attitude and humility. The way we handle them either strengthens or weakens our reputation, builds or destroys our image and promotes or negatively affects the Makerere University brand,” she said.
“Remember that our actions; whether individual or departmental, will impact the university. Excellent customer care service leads to a wonderful Public Relations Strategy. Always remember to treat people well. Be kind to your customers so that they appreciate your services,” she added.
To develop a deep understanding and appreciation of the mandate of the Academic Registrar, the participants listened to unit specific presentations from the following Divisions/Sections:
- Undergraduate Admissions and Records by Deputy Registrar, Mr. Charles Ssentong
- Examinations and Transcripts by Deputy Registrar, Mr. Tom. L. Otim
- Certificates, Ceremonies and Publications, Ms. Dorothy Kabanda
- Experiences, Work Load and Expectations at the College level, Dr. Alfred Tingo
- Application avenues, processes and requirements for application, Ms. Hellen Ssali
- The Role of the Central Office by Mr. Thomas Baguma
- Available Systems in the ICT Division and demonstrations of AIMS, Ms. Ruth Iteu
- Budgeting and accounts procedures in Accounts Division, Ms. Maria N. Kigonvu
In the wrap up session, the members emphasized the need to review the Structure of the Department of the Academic Registrar; recruit Registrars at the School level for enhanced delivery at the College level; lobby for increased financial resources allotted to the Department; hold a Training in Public Relations and Customer Care; budget for Annual Capacity building programmes among other proposals.
Article by: Proscovia Nabatte, Mak Public Relations office
Education
Makerere University signs Memorandum of Understanding with International Rescue Committee to Advance Research, Innovation and Partnerships
Makerere University has signed a five-year Memorandum of Understanding (MoU) with the International Rescue Committee to formalize undertakings in research, innovation & partnerships.
Signed in September 2025 by the Vice Chancellor of Makerere University, Prof. Barnabas Nawangwe and the Country Director, International Rescue Committee, Mr. Elijah Okeyo, the MoU provides a framework to implement research intensive programmes, promote innovative teaching and learning, internationalization, and contribute to societal transformation.
According to Mr. Okeyo, the MoU re-affirms Makerere University as the academic partner of the International Rescue Committee (IRC). “This MoU formalizes IRC’s working relationship with Makerere University. This framework empowers both institutions to tap into opportunities together. We believe in equal partnership. Makerere University commits to being our partner in research to contribute to evidence based humanitarian undertakings,” he said.
Under this collaboration, Makerere University and IRC will work on developing child-centered learning resources, innovative curricula, and policy-relevant research to enhance the quality of education in crisis-affected regions.
At Makerere University, the MoU brings on board, the College of Education and External Studies (CEES), Makerere University Institute of Teacher Education and Research (MITER), and the Early Childhood Care and Education (ECCE) Research Centre.
To concretize the MoU, the Principal of the College of Education and External Studies, Prof. Anthony Muwagga Mugagga convened a partnership meeting on Friday 12th September 2025 involving a delegation from the International Rescue Committee (IRC), Dr. David Kabugo, the Deputy Director of Makerere University Institute of Teacher Education and Research (MITER), and Ms. Ritah Namisango, the Principal Communication Officer.
The delegation from the International Rescue Committee (IRC) consisted of the following: Mr. Elijah Okeyo-Country Director, Mr. Vincent Wanyama-Senior Program Development and Quality Coordinator, Mr. Richard Omasete-Policy and Advocacy PlayMatters, and Ms. Janet Nambuya-Grants and Partnerships Coordinator.
The MoU focuses on the following areas of interest: Early Childhood Development, joint research and capacity building in education, the plight of refugees and the host communities, humanitarian aid, as well as, evidence based research to inform the education policy.
In line with its mandate, IRC brings onboard, its unmatched expertise in helping children in crisis-affected areas. The MoU therefore positions both institutions to undertake a leading role in the protection of children and families through evidence based research, access to education, and humanitarian undertakings.
Dr. Kabugo, the Deputy Director MITER, noted that the MoU opens new opportunities for joint efforts in research, training, and policy. He said: “We are committed to co-designing practitioner research, engaging in professional development, and generating evidence to guide the education policy in Uganda and beyond.” Dr. Kabugo explained that this partnership builds on years of cooperation between CEES and IRC, especially in child-centered methods such as play-based learning.
Prof. Mugagga described the MOU as a practical framework that connects Makerere University’s research with IRC’s field experiences. He stated that the College of Education and External Studies (CEES) conducts programmes focused on the future of the young people through training and empowering students/teachers. He articulated that the College significantly impacts on the education sector through delivery of quality academic programmes and research under the School of Education, School of Distance and Lifelong Learning, and the East African School of Higher Education Studies and Development.
“Our strongest synergy is education and early child-focused care,” Prof. Mugagga emphasized. He revealed that the collaboration presents CEES with a strong and reliable partner (IRC), which stands for protection and the well-being of children and families. “Through this MoU, both CEES and IRC, will significantly contribute to improving education for children, families, and communities impacted by conflict and crisis.”
Prof. Mugagga commended IRC for the earlier support and expertise extended to the College in the development of the early childhood centre, and working together to provide valuable input during the Ministry of Education and Sports’ consultative process that led to the Early Childhood development policy.
Reflecting on the increasing number of refugees enrolling for studies at Makerere University, Prof. Mugagga said: “ IRC has come at the right time. The College will tap into the IRC expertise to teach our staff and learners components in refugee education. They will equip our students and teachers with knowledge and skills in refugee education. Some of our students will cooperate with IRC to undertake research in refugee settlement and host communities.”
Prof. Mugagga implored both MITER and IRC to undertake research and develop modules on refugee education, parenting, re-tooling street children, integration of a health component into the curriculum, and management of truamatised students/learners who come from areas affected by war, conflict and crisis.
On the issue of play materials, Prof. Mugagga stressed that already made play materials derial creativing. “Both CEES and IRC should work towards a context that empowers children and learners to ignite their creative potential by developing home-made play materials,” he submitted.
About IRC
Stating a brief profile history about IRC, Mr. Okeyo explained that IRC is a global non-profit organisation that provides humanitarian aid and assistance to people affected by conflict and disaster. IRC has been active in Uganda since 1998, originally assisting displaced populations in Northern Uganda and later expanding its efforts to refugee settlements and urban areas.. Currently, IRC operates more than 35 health facilities in refugee settlements and runs a variety of programs in health, education, protection, and economic recovery. IRC also undertakes projects focusing on early childhood development, prevention of gender-based violence, and protection of refugees and families.
General
Mastercard Foundation Scholars at Makerere University encouraged to participate in philanthropy work
By Carol Kasujja Adii and Bernard Buteera
Mastercard Foundation Scholars at Makerere University have been encouraged to embrace the spirit of philanthropy as a vital foundation for fostering stronger and more resilient communities. This inspiring call to action took place during the 2025 Community Open Day at the Freedom Square on Saturday, September 6, 2025, where hundreds of Mastercard Scholars, Scholar-alumni, and partners of the Scholars Program gathered to initiate a fundraising drive for the signature Annual Scholars Day of Service.
The Annual Scholars Day of Service stands as a hallmark event through which the Scholars give back to the community in impactful and sustainable ways. During a keynote address titled “How Philanthropy Shapes Resilient Communities,” Prof. Winston Tumps Ireeta, the Deputy Vice Chancellor of Finance and Administration, emphasised that while local philanthropy is not a new concept in Uganda, a more intentional mobilisation of this giving back power is necessary to address broader social challenges.
“Communities that mobilise their own resources—financial, human, and material—are empowered to take ownership of their development. Ownership naturally leads to sustainability, ensuring that solutions emerge from local knowledge, context, and values rather than being imposed from the outside. This approach is essential for effectively tackling our social challenges,” Prof. Ireeta stated.
In his remarks delivered by Prof. Helen Nambalirwa Nkabala, the Principal of the College of Humanities and Social Sciences, Prof. Ireeta highlighted the importance of nurturing the inherent power of local giving. He urged the celebration of current local philanthropic efforts, which can be initiated at the individual, religious, and community levels.
“To foster a culture of giving, we need to create platforms that promote structured, transparent, and impactful contributions,” he argued. “It’s crucial to strengthen our generosity, particularly among the youth, and cultivate a society where giving is valued as a core aspect of leadership and citizenship.”
Prof. Ireeta further noted, “The future of our Communities’ strength lies not in distant promises but in our own hands and collective actions. By fostering local philanthropy, we can build a society that is not only fairer but also more resilient and united.
In his welcoming remarks, Mr. John Osuna, Transition Lead for the Mastercard Foundation Scholars Program at Makerere University, who spoke on behalf of the Program Director, Prof. Justine Namaalwa, expressed gratitude to the Scholars for their collaborative efforts in turning the idea of giving back into reality.
“Let us embody humility, kindness, and compassion through actionable philanthropy. By doing so, we can create lasting impacts, enhancing our reputation as a community that genuinely cares,” Mr. Osuna stated.
The Community Open Day was organised under the inspiring theme: “Nurturing Philanthropy for Resilient Communities,” paving the way for future initiatives that strengthen community bonds through collective generosity.
“We believe that through nurturing philanthropy for resilient communities, our communities shall be able to organise themselves to build resilience beyond what we shall give back,” Mr. Osuna explained.
The vibrant event saw Scholars and Scholar-alumni actively participating by bringing items for auction and buying tickets for the raffle draw as a means of mobilising resources for the construction of a ventilated pit latrine, renovation of two classroom blocks and providing tanks for harvesting clean water for Bwera Primary School in Kabale District.
Speaking at the event, Mrs. Agnes Katumba, the Director of Katumba Estates, one of the long-standing partners of the Scholars Program at Makerere University, tasked the Scholars to embrace the heart of giving back without expecting something in return.
“I thank the Mastercard Foundation; they not only provide scholarships but also give back to the community. I have been able to grow because of them. For scholars, you do not have to wait to be wealthy to give back; every coin counts,” Mrs. Katumba said.
Katumba Estates Ltd contributed three million shillings to the Scholars Give Back project. Another long-standing partner, DFCU Bank, pledged over sh10 million towards the Scholars’ building project.
In her presentation, Ms. Malvin Akwara, a Mastercard Foundation Scholar-alumna, urged current Scholars to contribute to their communities in various ways, including mentorship and guiding young people.
“We are all here because someone chose to give. During my first year at Makerere, I contributed to some young man’s school fees back home in my community. The young man is now in his second year at Makerere. You don’t have to be wealthy to make an impact; be intentional in your giving, and you will witness the difference it makes. There is no greater fulfilment than helping someone in need,” Akwara stated.
The event was punctuated with a number of activities that ranged from auctioning items, raffle draws, exhibitions, quizzes and a lot of games and fun.
Carol Kasujja and Bernard Buteera form the communications team for the Scholars Programme at Makerere University.
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