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AR Department Refresher Seminar Builds Teamwork and Social Cohesion for Improved Service Delivery

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Members of Staff from the Department of the Academic Registrar (AR) at Makerere University have been urged to build strong teamwork with social cohesion in order to improve on service delivery. This was at the Departmental Refresher Seminar held on 14th and 15th March 2019 at Hotel Africana; to develop a deeper understanding and appreciation of roles and responsibilities as well as aligning the Department to suit the Collegiate system.

The two-day Seminar was officially opened by the Deputy Vice Chancellor (Academic Affairs), Dr. Umar Kakumba under the theme: Institutional Cohesion and team work for improved service delivery.

The Deputy Vice Chancellor (Academic Affairs), Dr. Umar Kakumba addressing participants at Hotel Africana.

According to the Deputy Registrar (Undergraduate Admissions and Records Division) Mr. Charles Ssentongo, the Seminar was geared towards helping staff appreciate the theme through;

  •  Harmonizing Departmental operations under the Collegiate system
  •  Enhancing the working relationship between Departmental staff and other members of staff (Academic, Administrative and Support) in the university
  • Re-orienting staff who were appointed to act as College Registrars into the roles and responsibilities of the Department of the Academic Registrar

Dr. Umar Kakumba applauded the leadership of the Academic Registrar’s Department for the thoughtful decision to bring the team together to discuss and reflect on their Unit specific and departmental responsibilities as well as their allegiance to the university.

Participants posing for a group photo with the Deputy Vice Chancellor (Academic Affairs), Dr. Umar Kakumba

Re-echoing the seminar theme, Dr. Kakumba said that team building and social cohesion are important factors in driving the institution’s goal and objectives. “As a scholar of organizational behavior, I am happy to mention that the theme blends harmoniously well with the pertinent factors of institutionalizing the university,” he said.

According to Dr. Kakumba, organizations are built on four (4) core blocks of; Vision, mission, goal and people. Institutions work towards achieving their goals and aspirations. To achieve this, they develop a vision with achievable objectives; a mission that captures the institution’s identity; and a goal that provides an explanation for the institution’s existence.

“Institutions are built on human systems, not on walls, or blocks. Without the human side enterprise, you cannot go anywhere. The people you employ must be nourished like babies. Seminars, workshops, conferences, retreats, are very critical in feeding the human enterprise,” he stated.

Members of staff from Certificate and Ceremonies Division posing for a photo with the Academic Registrar.

The Academic Registrar, Mr. Alfred Namoah Masikye thanked members of staff for the great work they are doing for the university and the Department. He encouraged them to always exercise the highest level of integrity when performing their daily duties. In the Same spirit, he applauded the team that developed the Departmental Strategic plan of 2020-230

He described the Department of Academic Registrar as a sensitive place dealing with student academic records. He therefore urged staff to perform their work diligently to the satisfaction of both the employer (government, university) and the client (students, parents, sponsors and investors).

“As the Department, we have registered success in the mandate that we are supposed to perform because of your hard work. I appreciate your commitment to your roles and obligations. I believe that we can do better. We are holding this Refresher Seminar to improve further,” he said.

The Facilitator, Mrs Alice Mubiru emphasizing her points

He advised staff to love and appreciate their jobs when he said, “Makerere University has nurtured us.  We have been able to educate our children and care for our wellbeing. Let us value the jobs that we have and perform to our best.”

The Facilitator, Mrs Alice Mubiru advised participants to always focus on applying for jobs that suit their interests and abilities. “If you want to excel at your work, it is important to do a job in line with your interest and ability.”

The Refresher Seminar was an interactive session with participants sharing knowledge, professional experiences and enhancing individual capacity development.  

Participants were able to reflect on the importance of the various policies that are critical in the execution of the mandate of the Department of the Academic Registrar.

Mrs. Patience Rubabinda Mushengyezi discussing the various policies in the Academic Registra's Department.

In a presentation, the Deputy Registrar (Senate Division), Mrs. Patience Rubabinda Mushengyezi encouraged members of staff to read and understand the University policies that govern their respective roles.

“The Department has a policy on admissions, registration, students’ loads, policies on withdrawal and policies on retakes. Since we are dealing with students, we need to be familiar with these policies to avoid mistakes. These policies help us to interpret the University mandate, goals and objectives. The policies help us to enforce university rules,” she emphasized.

Discussing the role of the Department of Academic Registrar in enhancing public relations at Makerere University; the Principal Public Relations Officer Ms. Ritah Namisango urged staff to always have a sense of belonging to Makerere University.

The Deputy Registrar (Undergraduate Admissions and Records Division) Mr. Charles Ssentongo with some of the participants.

She asked staff to guard against actions that tarnish the university image and reputation and advised them on the proper and professional use of communication platforms while sending a formal communication on behalf of the University.

“Poor customer care, missing marks, not responding to complaints in time, students and staff strikes, students who have satisfied requirements missing on the Graduation list, are some of the actions that have negatively impact the University’s reputation among its publics,” she mentioned.

In a presentation on Customer care, Ms. Namisango highlighted the need to train University staff on customer care. According to her, customer care is a vital element of institution-client relationship and can strongly impact the operations of the institution and its image.

The Principal Public Relations Officer Ms. Ritah Namisango  highlighting the need to train staff on customer care.

“We should serve our clients (students, fellow staff, partners, investors, parents) with a positive attitude and humility. The way we handle them either strengthens or weakens our reputation, builds or destroys our image and promotes or negatively affects the Makerere University brand,” she said.

“Remember that our actions; whether individual or departmental, will impact the university. Excellent customer care service leads to a wonderful Public Relations Strategy. Always remember to treat people well. Be kind to your customers so that they appreciate your services,” she added.

Ms. Ruth Iteu, presenting  the expectations of  department on the ICT Systems.

To develop a deep understanding and appreciation of the mandate of the Academic Registrar, the participants listened to unit specific presentations from the following Divisions/Sections:  

  • Undergraduate Admissions and Records by  Deputy Registrar, Mr. Charles Ssentong
  • Examinations and Transcripts by Deputy Registrar, Mr. Tom. L. Otim
  • Certificates, Ceremonies and Publications, Ms. Dorothy Kabanda
  • Experiences, Work Load and Expectations at the College level, Dr. Alfred Tingo
  • Application avenues, processes and requirements for application, Ms. Hellen Ssali
  • The Role of the Central Office by Mr. Thomas Baguma
  • Available Systems in the ICT Division and demonstrations of AIMS, Ms. Ruth Iteu
  • Budgeting and accounts procedures in Accounts Division, Ms. Maria N. Kigonvu

In the wrap up session, the members emphasized the need to review the Structure of the Department of the Academic Registrar; recruit Registrars at the School level for enhanced delivery at the College level; lobby for increased financial resources allotted to the Department; hold a Training in Public Relations and Customer Care; budget for Annual Capacity building programmes among other proposals.

Article by: Proscovia Nabatte, Mak Public Relations office

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Prof. Sarah Ssali Commits to Strengthen Makerere’s Teaching–Research Nexus

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The Chair of the Search Committee, Prof. Fred Masagazi Masaazi (4th Right) with members of the Search Committee for the Position of First Deputy Vice Chancellor and the candidate-Prof. Sarah Ssali (2nd Right). Public presentation by Prof. Sarah Ssali, candidate vying for the position of First Deputy Vice Chancellor (DVC) for Academic Affairs, under the theme “Strengthening the Teaching–Research Nexus to Deliver High-Quality Graduates for Africa’s Transformation”, 25th August 2025, Main Hall, Main Building, Makerere University, Kampala Uganda, East Africa.

At a public presentation for candidates vying for the position of First Deputy Vice Chancellor (DVC) for Academic Affairs, Prof. Sarah Ssali delivered her vision under the theme “Strengthening the Teaching–Research Nexus to Deliver High-Quality Graduates for Africa’s Transformation.” Her presentation highlighted her academic profile, service record, and achievements, while also outlining her motivation for the role and innovative strategies to enhance academic efficiency, research, knowledge transfer, partnerships, and student academic affairs.

The DVC for Academic Affairs oversees academic programmes and policies that foster excellence within the University. The office ensures quality assurance, proper planning and coordination of undergraduate and postgraduate programmes, curriculum development, and optimal utilization of teaching, research, and library resources. It also supervises Colleges, Faculties, Institutes, Schools, Graduate Training, the University Library, and the Office of the Academic Registrar.

Prof. Buyinza Mukadasi leads Prof. Sarah Ssali into the venue. Public presentation by Prof. Sarah Ssali, candidate vying for the position of First Deputy Vice Chancellor (DVC) for Academic Affairs, under the theme “Strengthening the Teaching–Research Nexus to Deliver High-Quality Graduates for Africa’s Transformation”, 25th August 2025, Main Hall, Main Building, Makerere University, Kampala Uganda, East Africa.
Prof. Buyinza Mukadasi leads Prof. Sarah Ssali into the venue.

Prof. Ssali, currently the Director of the Institute of Women and Gender Studies, was the only shortlisted candidate for the position, according to Prof. Masagazi Masaazi, Chair of the Search Committee. Prof. Masagazi reported that the search committee was appointed by the Senate in February to identify qualified candidates for the position. The selection process involved a thorough analysis of all legal documents guiding the operations and the subsequent advertisement of the position. He explained that only two individuals had applied, and the presentation was the fifth activity in the selection roadmap.

In his remarks, Prof. Buyinza Mukadasi, the Academic Registrar, described Prof. Ssali as a distinguished scholar with a rich academic and professional background, consistently demonstrating excellence throughout her career. He further underscored the importance of the DVC Academic Affairs role in safeguarding academic programmes, standards, and student life.

Prof. Ssali holds a Bachelor of Arts in Social Sciences and a Master of Arts in Gender Studies from Makerere University, as well as a PhD in International Health Studies from Queen Margaret University. She has also earned certificates in Teaching and Assessment of Postgraduate Students, Problem-Based Learning, and Research Uptake and Data Visualization—credentials that reinforce her academic preparedness for the DVC role. Her career at Makerere began as a Lecturer, steadily rising to Senior Lecturer, Associate Professor, and finally Professor of Gender Studies. She has held positions as a Research Fellow at the Infectious Diseases Institute (IDI), and beyond Makerere, as an Adjunct Professor at the University of Limerick, and a part-time lecturer, reflecting her broad academic experience locally and internationally.

Public presentation by Prof. Sarah Ssali, candidate vying for the position of First Deputy Vice Chancellor (DVC) for Academic Affairs, under the theme “Strengthening the Teaching–Research Nexus to Deliver High-Quality Graduates for Africa’s Transformation”, 25th August 2025, Main Hall, Main Building, Makerere University, Kampala Uganda, East Africa.
Prof. Sarah Ssali makes her presentation.

Since 2004, Prof. Ssali has demonstrated strong leadership at Makerere, serving as Graduate Programmes Coordinator, Exchange Programme Coordinator, Dean, and Director of the African Research Universities Alliance (ARUA) Centre of Excellence in Notions of Identities. She now leads the Institute of Gender and Development Studies. Her extensive leadership background illustrates her capacity for the DVC position.

She has also been active on numerous strategic university committees, including Council, Senate, and the MasterCard Foundation Steering Committee. Within Council, she has chaired key committees on Quality Assurance (QA), Gender-Based Training and ICT; Staff Development, Welfare and Retirement Benefits; and Student Affairs. She has equally served on the Appointments Board, Audit Committee, Finance, Planning and Administration Committee, and QA Committee—experiences that have honed her policymaking and implementation skills.

In the interactive session that followed her presentation, on the matter of global rankings, Prof. Ssali acknowledged Makerere’s undisputed competitiveness but stressed the need for continuous innovation, noting that other universities are adopting similar excellence strategies.

The Vice Chancellor-Prof. Barnabas Nawangwe (Right) with Members of Management at the presentation. Public presentation by Prof. Sarah Ssali, candidate vying for the position of First Deputy Vice Chancellor (DVC) for Academic Affairs, under the theme “Strengthening the Teaching–Research Nexus to Deliver High-Quality Graduates for Africa’s Transformation”, 25th August 2025, Main Hall, Main Building, Makerere University, Kampala Uganda, East Africa.
The Vice Chancellor-Prof. Barnabas Nawangwe (Right) with Members of Management at the presentation.

Regarding accountability, she clarified that the DVC Academic Affairs Office operates within a well-defined framework of institutional policies and structures, including deputizing the Vice Chancellor and working with the Library, Directorate of Research and Graduate Training, the University Press, and the Academic Registrar. Accountability, she emphasized, is embedded in the University’s Mother Law-the Universities and Other Tertiary Institutions Act, Strategic Plan, and various operational manuals in Human Resource, Finance, Audit, and Academic Programs, making it a continuous process from day one rather than a review at the end of five years.

If appointed, Prof. Ssali would become the second woman to serve as First Deputy Vice Chancellor, following Prof. Lillian Tibatemwa-Ekirikubinza. The presentation, held on 25th August 2025 in the Main Hall of the Main Building, was attended by members of the Search Committee, Council, University Management, and academic staff, including the Vice Chancellor, Prof. Barnabas Nawangwe.

Eve Nakyanzi
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Women in Business Empowered at Makerere

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Prof. Sarah Ssali (Seated 3rd Right) with officials and participants during the Women in Business training on 20th August 2025. Institute of Gender and Development Studies in partnership with the United Nations Development Programme (UNDP), training program focusing on procurement and business development for women in business, 20th August 2025, Yusuf Lule Central Teaching Facility Auditorium, Makerere University, Kampala Uganda, East Africa.

Makerere University, through the Institute of Gender and Development Studies in partnership with the United Nations Development Programme (UNDP), on 20th August 2025 commenced a training program focusing on procurement and business development for women in business. The two sessions, which brought together women from diverse business sectors, were held at the Yusuf Lule Central Teaching Facility. The training covered critical areas such as business requirements and strategic positioning, access to credit—particularly the Women in Business initiative by Stanbic Bank—and navigating procurement processes in the public service, among other vital aspects.

In his remarks, Mr. Paul Agaba, Director of the Procurement and Disposal Unit (PDU) at Makerere University, outlined relevant laws and shed light on reservation schemes for women-owned businesses. He detailed the requirements for companies to participate in procurement reserved for women, the necessary qualifying documents, and the benefits associated with such schemes. Mr. Agaba referred to the Public Procurement and Disposal of Public Assets (PPDA) Act of 2003, a law aimed at regulating procurement processes while enhancing service delivery and ensuring value for money. He noted that the Act has undergone several amendments to address emerging issues and reinforce principles of fairness and inclusivity, including measures to integrate previously marginalized groups—women, youth, and persons with disabilities—into business opportunities.

He further emphasized that reservation schemes are designed to provide incentives for women-owned businesses. To qualify, a business must be registered with the appropriate authorities, with at least 51% of its shares owned by one or more Ugandan women. On specific requirements, he highlighted the need for registration with the Uganda Registration Services Bureau (URSB), annual registration with the PPDA to be listed among providers, and documentation proving 51% female shareholding. However, Mr. Agaba noted that more effort is needed to actualize some provisions, such as ensuring that 15% of every procurement plan in public institutions and all procurements below UGX 30 million are reserved for women.

Representing UNDP, Ms. Beatrice Nabagya Mugambe, whose organization funded the training, underscored the importance of the program, describing it as a response to critical gaps identified through organizational assessments and surveys. She observed that despite ongoing efforts in gender-responsive procurement, women’s participation in procurement processes remains limited—a challenge not unique to Makerere but also evident across other agencies. She pointed to barriers such as lack of capital, insufficient information about bid opportunities and procedures, perceptions that bid amounts are beyond their reach, and limited business networks that could otherwise facilitate collective bidding. She stressed that such limitations can be overcome through collective action.

Addressing the topic of access to credit, Mr. Joel Mukasa, Relationship Manager at Stanbic Bank, highlighted opportunities available to women-owned businesses through the bank. Drawing from over seven years of experience, he noted that women tend to be better business managers, with 90% of loans disbursed to women being repaid, compared to less than 50% among men, attributing the gap to men often diverting business funds for personal use. Mr. Mukasa explained that Stanbic Bank has established several initiatives tailored for women, including the ‘Grow Project’ in partnership with the Private Sector Foundation Uganda (PSFU) and the government, and the ‘Stanbic for Her’ program. He clarified that the ‘Grow Project’ does not provide free money but rather credit facilities designed for active women entrepreneurs. To qualify, businesses must be registered as sole proprietorships headed by women, companies with at least 51% female shareholding, partnerships led by women, or formal/informal savings groups composed entirely of women. Applicants are also required to have an operational account with Stanbic Bank for at least six months, which eases qualification without the need for audited books.

Prof. Sarah Ssali, Head of the Institute of Gender and Development Studies, reaffirmed Makerere University’s commitment to gender equity and justice as central pillars of its operations. She noted that Makerere is the first public institution globally to apply for the UNDP’s Gender Equality Seal, with the process beginning in 2022. As part of this commitment, the university is evaluated on gender parity in student enrollment. Since 1991, initiatives such as the 1.5 scheme, the establishment of a gender institute, and other affirmative action programs, including those addressing disability and inclusion, have been implemented to promote gender balance among students.

She added that as a gender-responsive employer, the university emphasizes women’s representation in its workforce, particularly in leadership and staffing. Makerere has a comprehensive Gender Equality Policy and Framework supported by affirmative action, which has significantly increased women’s representation in both employment and leadership roles. However, Prof. Ssali acknowledged that challenges persist in the area of procurement. Bound by the PPDA Act, the university cannot impose gender quotas since bidding is based on merit and fair competition. Low participation of women in bids is often due to their operation at a micro-level, lack of familiarity with the PPDA Act, and insufficient capital to handle large contracts.

To address these challenges, Prof. Ssali said Makerere is exploring lawful strategies to promote gender parity in procurement. The main focus is to strengthen women-owned businesses so they can compete effectively for large contracts, while also supporting small and medium women entrepreneurs as they scale up. She explained that the current workshop was deliberately designed for women in business, with participation restricted to women-owned companies. Its primary goal was to build competitiveness by equipping participants with knowledge of pre-qualification, bid submission, assessment, appraisal, and selection processes—ensuring women-owned businesses are fully integrated into Makerere’s procurement activities as part of the university’s broader gender inclusivity agenda.

Ms. Sara Nakibuuka, a practicing procurement professional at Makerere University, stressed the importance of such initiatives in supporting women entrepreneurs. She encouraged women to take full advantage of provisions under the existing Acts of Parliament to expand their business opportunities and strengthen their market presence.

The Women in Business Training 2025 was moderated by Donna Keirungi, a member of the Makerere University Gender Equality Seal implementation team.

Eve Nakyanzi
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E-Mobility Skilling Programme: Cohort 2 Applications Now Open!

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E-Mobility Skilling Programme: Cohort 2, in partnership with Kiira Motors Corporation and UNDP Uganda launched! Apply by September 1, 2025. Makerere University, Kampala Uganda, East Africa.

The Makerere University Innovation Pod is thrilled to announce the launch of the E-Mobility Skilling Programme: Cohort 2, in partnership with Kiira Motors Corporation and UNDP Uganda! This immersive one-year program offers exceptional Bachelor of Science and related discipline students (2nd-3rd year) the opportunity to gain cutting-edge skills in electric vehicle technology.

We are seeking motivated individuals from Physics, various Engineering fields, Industrial Art, Architecture, and Business (Marketing) with a strong academic record. Participants will engage in hands-on training, industrial immersion at Kiira Motors, and contribute to the development of the “Moonshot Project.”

Apply by September 1, 2025, to be part of this transformative skilling initiative. Female students are strongly encouraged to apply.

Learn more and apply here: https://forms.gle/jntp2TrzYqJ4TrKv9

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