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AR Department Refresher Seminar Builds Teamwork and Social Cohesion for Improved Service Delivery

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Members of Staff from the Department of the Academic Registrar (AR) at Makerere University have been urged to build strong teamwork with social cohesion in order to improve on service delivery. This was at the Departmental Refresher Seminar held on 14th and 15th March 2019 at Hotel Africana; to develop a deeper understanding and appreciation of roles and responsibilities as well as aligning the Department to suit the Collegiate system.

The two-day Seminar was officially opened by the Deputy Vice Chancellor (Academic Affairs), Dr. Umar Kakumba under the theme: Institutional Cohesion and team work for improved service delivery.

The Deputy Vice Chancellor (Academic Affairs), Dr. Umar Kakumba addressing participants at Hotel Africana.

According to the Deputy Registrar (Undergraduate Admissions and Records Division) Mr. Charles Ssentongo, the Seminar was geared towards helping staff appreciate the theme through;

  •  Harmonizing Departmental operations under the Collegiate system
  •  Enhancing the working relationship between Departmental staff and other members of staff (Academic, Administrative and Support) in the university
  • Re-orienting staff who were appointed to act as College Registrars into the roles and responsibilities of the Department of the Academic Registrar

Dr. Umar Kakumba applauded the leadership of the Academic Registrar’s Department for the thoughtful decision to bring the team together to discuss and reflect on their Unit specific and departmental responsibilities as well as their allegiance to the university.

Participants posing for a group photo with the Deputy Vice Chancellor (Academic Affairs), Dr. Umar Kakumba

Re-echoing the seminar theme, Dr. Kakumba said that team building and social cohesion are important factors in driving the institution’s goal and objectives. “As a scholar of organizational behavior, I am happy to mention that the theme blends harmoniously well with the pertinent factors of institutionalizing the university,” he said.

According to Dr. Kakumba, organizations are built on four (4) core blocks of; Vision, mission, goal and people. Institutions work towards achieving their goals and aspirations. To achieve this, they develop a vision with achievable objectives; a mission that captures the institution’s identity; and a goal that provides an explanation for the institution’s existence.

“Institutions are built on human systems, not on walls, or blocks. Without the human side enterprise, you cannot go anywhere. The people you employ must be nourished like babies. Seminars, workshops, conferences, retreats, are very critical in feeding the human enterprise,” he stated.

Members of staff from Certificate and Ceremonies Division posing for a photo with the Academic Registrar.

The Academic Registrar, Mr. Alfred Namoah Masikye thanked members of staff for the great work they are doing for the university and the Department. He encouraged them to always exercise the highest level of integrity when performing their daily duties. In the Same spirit, he applauded the team that developed the Departmental Strategic plan of 2020-230

He described the Department of Academic Registrar as a sensitive place dealing with student academic records. He therefore urged staff to perform their work diligently to the satisfaction of both the employer (government, university) and the client (students, parents, sponsors and investors).

“As the Department, we have registered success in the mandate that we are supposed to perform because of your hard work. I appreciate your commitment to your roles and obligations. I believe that we can do better. We are holding this Refresher Seminar to improve further,” he said.

The Facilitator, Mrs Alice Mubiru emphasizing her points

He advised staff to love and appreciate their jobs when he said, “Makerere University has nurtured us.  We have been able to educate our children and care for our wellbeing. Let us value the jobs that we have and perform to our best.”

The Facilitator, Mrs Alice Mubiru advised participants to always focus on applying for jobs that suit their interests and abilities. “If you want to excel at your work, it is important to do a job in line with your interest and ability.”

The Refresher Seminar was an interactive session with participants sharing knowledge, professional experiences and enhancing individual capacity development.  

Participants were able to reflect on the importance of the various policies that are critical in the execution of the mandate of the Department of the Academic Registrar.

Mrs. Patience Rubabinda Mushengyezi discussing the various policies in the Academic Registra's Department.

In a presentation, the Deputy Registrar (Senate Division), Mrs. Patience Rubabinda Mushengyezi encouraged members of staff to read and understand the University policies that govern their respective roles.

“The Department has a policy on admissions, registration, students’ loads, policies on withdrawal and policies on retakes. Since we are dealing with students, we need to be familiar with these policies to avoid mistakes. These policies help us to interpret the University mandate, goals and objectives. The policies help us to enforce university rules,” she emphasized.

Discussing the role of the Department of Academic Registrar in enhancing public relations at Makerere University; the Principal Public Relations Officer Ms. Ritah Namisango urged staff to always have a sense of belonging to Makerere University.

The Deputy Registrar (Undergraduate Admissions and Records Division) Mr. Charles Ssentongo with some of the participants.

She asked staff to guard against actions that tarnish the university image and reputation and advised them on the proper and professional use of communication platforms while sending a formal communication on behalf of the University.

“Poor customer care, missing marks, not responding to complaints in time, students and staff strikes, students who have satisfied requirements missing on the Graduation list, are some of the actions that have negatively impact the University’s reputation among its publics,” she mentioned.

In a presentation on Customer care, Ms. Namisango highlighted the need to train University staff on customer care. According to her, customer care is a vital element of institution-client relationship and can strongly impact the operations of the institution and its image.

The Principal Public Relations Officer Ms. Ritah Namisango  highlighting the need to train staff on customer care.

“We should serve our clients (students, fellow staff, partners, investors, parents) with a positive attitude and humility. The way we handle them either strengthens or weakens our reputation, builds or destroys our image and promotes or negatively affects the Makerere University brand,” she said.

“Remember that our actions; whether individual or departmental, will impact the university. Excellent customer care service leads to a wonderful Public Relations Strategy. Always remember to treat people well. Be kind to your customers so that they appreciate your services,” she added.

Ms. Ruth Iteu, presenting  the expectations of  department on the ICT Systems.

To develop a deep understanding and appreciation of the mandate of the Academic Registrar, the participants listened to unit specific presentations from the following Divisions/Sections:  

  • Undergraduate Admissions and Records by  Deputy Registrar, Mr. Charles Ssentong
  • Examinations and Transcripts by Deputy Registrar, Mr. Tom. L. Otim
  • Certificates, Ceremonies and Publications, Ms. Dorothy Kabanda
  • Experiences, Work Load and Expectations at the College level, Dr. Alfred Tingo
  • Application avenues, processes and requirements for application, Ms. Hellen Ssali
  • The Role of the Central Office by Mr. Thomas Baguma
  • Available Systems in the ICT Division and demonstrations of AIMS, Ms. Ruth Iteu
  • Budgeting and accounts procedures in Accounts Division, Ms. Maria N. Kigonvu

In the wrap up session, the members emphasized the need to review the Structure of the Department of the Academic Registrar; recruit Registrars at the School level for enhanced delivery at the College level; lobby for increased financial resources allotted to the Department; hold a Training in Public Relations and Customer Care; budget for Annual Capacity building programmes among other proposals.

Article by: Proscovia Nabatte, Mak Public Relations office

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Call for Applications: Masters Student Mobility to Norway 2025

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Makerere University (MAK) in collaboration with Norwegian University of Science and Technology (NTNU), Uganda Martyrs University (UMU) and Regional Universities Forum (for Capacity Building in Agriculture (RUFORUM) are implementing a five-year CoSTClim project (Collaborative Action for Strengthening Training Capacities in Climate Risk and Natural Resource management). The main goal of the project is to improve the quality of training, education and research at the partner institutions with a dedicated focus on climate risk, disaster risk management and natural resource management. CoSTClim builds on a range of other capacity development projects funded by the Norwegian Government at the partner institutions, and has a specific focus on education.

One of the components of CoSTClim is student mobility from Uganda to Norway and from Norway to Uganda. Therefore, we are inviting applicants from Makerere University and Uganda Martyrs University for Masters student mobility scholarships to NTNU for the Autumn semester in 2025. There are five mobility scholarship slots available for this year. The scholarship will cover 5 months (August-December 2025) stay at NTNU in Trondheim, Norway. The successful candidates can enroll in selected course units at NTNU as well as leveraging the stay to write their master’s thesis. The width and breadth of available course units from which the candidates can select are found: https://www.ntnu.edu/geography/exchange-students.

Limited research supervision will also be given by NTNU staff but the primary supervision responsibility stays with the allocated supervisors at Makerere University or Uganda Martyrs University.

Application procedure is in the document below. The deadline is Friday 28th February 2025.

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Celebrating Dr. Irene Rebecca Namatende

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Dr. Irene Namatende was conferred upon the PhD in Education Management on Day 1 of the 75th Graduation Ceremony. 75th Graduation Ceremony, Day 1, CoCIS, CEES, CoVAB and School of Law. 13th January 2025, Freedom Square, Makerere University, Kampala Uganda, East Africa.

Dr. Irene Rebecca Namatende who serves as the Quality Assurance Officer, College of Health Sciences Makerere University (MakCHS) received her PhD at the 75th Graduation Ceremony of Makerere University held 13th – 17th January 2025. Congratulations to her on reaching this milestone. Following is a brief interview with Dr. Namatende sharing her PhD journey and inspiration.

Who is Dr. Irene Rebecca Namatende? She hails from Busoga-Iganga-Bubago-Buwaya in Mayuge District. She is the daughter of Mr. Tenywa Mudiba Amuraphel, a Fine Artist, and the late Ms. Aidha Mukyala, a teacher. Irene Rebecca Namatende attended Naluwoli Primary School in Kamuli District, Kiira Academy in Jinja for her O-levels, and Mukono Town Academy for her A-levels.

Prior to PhD studies, she holds a Bachelor of Arts from Makerere University, Postgraduate Diploma in Public Administration and Management (DPAM) and a Master’s in Public Administration and Management from Uganda Management Institute. She also has a certificate in Research Management and Leadership Programme from George Mason University (USA) through IREX/UASP Fellowship in 2019-2020.

Her PhD Journey: My pursuit of a PhD began in 2015 at the East African School of Higher Education and Development Studies, Makerere University. Driven by my enthusiasm for Quality Assurance, I decided to pursue a PhD in Education Management; my research focused on the Management of External Examination of PhD Theses at Makerere University.

The PhD program allowed Irene to develop enhanced research skills and knowledge in quality assurance. She said, ‘I am now well versed in QA mechanisms and have a clear understanding of the policies, processes, and principles that govern external examination in higher education institutions. – I have gained insight into the experiences faced by PhD students. To date, I have published two papers in internationally recognized journals’.

A brief about her Study: The study explored the methods and principles involved in the external evaluation of PhD theses at Makerere University. It outlines the historical, theoretical, conceptual, and contextual aspects of external PhD thesis evaluation at Makerere University. Additionally, it traces the worldwide origins of external examination, examines Makerere‘s specific context, and employs Pryor et al.’s 5Ps Model to assess its effectiveness. The research highlights various challenges, such as delays, compensation for external examiners, and discussions regarding relevance. Furthermore, the study suggests that Makerere University improve its external examination processes, create a solid tracking system for all PhD theses, and recognize and reward both internal and external examiners, as this would inherently encourage examiners to perform diligently and submit the PhD reports promptly, allowing PhD students to graduate within the expected time frame. In conclusion, the study underscores the importance of efficient performance metrics and principled examination procedures for ensuring the academic quality of PhD theses.

What motivated the PhD studies? Her inspiration was Professor Lillian Tibatemwa Ekirikunbinza, a Justice of the Supreme Court. Professor Tibatemwa Ekirikubinza who served as the Deputy Vice Chancellor for Academic Affairs at Makerere University and simultaneously held the role of Principal Investigator (PI) for the Quality Assurance Project, sponsored by the Carnegie Corporation of New York in 2005-2006

In 2006, Irene was appointed as the secretary for the Quality Assurance project, working under Professor Elisha Semakula. Both he and Prof. Ekirikunbinza motivated her to aspire to more than just being a project secretary. During this period, she supported the drafting and the writing of QA Policy framework/policy in 2006 and formulated the proposed strategic plan for the Quality Assurance Directorate.    She noted,’my enthusiasm for Quality Assurance, combined with my professional journey from 2006 to 2025, led me to enroll in a PhD program in Education Management at the East African School of Higher Education and Development’.

Challenges during PhD Study: Dr. Namatende highlighted the challenges during her PhD journey thus, “The path to my PhD has not been very smooth. The onset of COVID-19 in 2019/2020 dramatically hindered my ability to concentrate, leaving me at a standstill. 2. During my studies, I experienced the loss of my second supervisor, Dr. Hilary Mukwenda (RIP), with whom I had closely collaborated, which affected my progress. 3. Although my school submitted my book to the external examiner on time, the feedback took nearly eight months, making me feel like a hindrance in my research. Amidst all these challenges, I became victorious”.

Community Service/Contribution: Beside her work as a Quality Assurnace Officer, she also holds various assignments including General Secretary, of Makerere University Senior Administrative Staff (MASA); Chairperson Joint Hymnal Choir – St. Francis Chapel Makerere University from 2019 to 2020; member – Welfare Committee MakCHS; member – Quality Assurance, ICT and Gender Committee, MakCHS; member of the Principal’s Operation Team (POT), MakCHS.

Her quote: ‘Everything Ends according to God’s Purpose’

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Mak Planning and Development Department gets new leadership

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By Carol Kasujja Adii

Mr. Matia Kabuye Kagimu on 21st January 2025 officially handed over office to the newly appointed acting Manager of Planning and Development Department, Mr. Emmanuel Kitamirike – a Principal Planning Officer in the same unit.

Presiding over the handover ceremony, Prof. Buyinza Mukadasi who represented the Vice Chancellor commended Mr. Matia Kabuye Kagimu who joined the University service in November 1991 for the vibrant leadership during his tenure as the Manager of Planning and Development Department. He also credited Mr. Kabuye Kagimu for serving Makerere University stakeholders with dedication and humility.

“Presiding over and also witnessing a number of such ceremonies over the years, I have learnt one thing, that they only strengthen our resolve to continue contributing to Makerere University. When you see a colleague that has served with distinction and integrity, it is a message to the in-coming that you need to not only emulate the strides made but also do better than your predecessor,” said Prof. Buyinza Mukadasi, the Ag. Deputy Vice Chancellor (Academic Affairs) on behalf of the University management.

Out going Manager Mr. Matia Kabuye Kagimu speaking at the handover ceremony.

Prof. Buyinza Mukadasi explained that over the years, Mr. Kabuye Kagimu has not only guided the University Management in strategic planning, budgeting and resource allocation, but also mentored many of them.

“Mr. Kabuye Kagimu, you are lucky you are leaving with your head held high. You are lucky that God has given you an admirable tenure, you have served with distinction and we are happy. We wish you good health as you continue serving in whatever capacity God puts you,” Prof Buyinza Mukadasi said.

Despite facing significant challenges, including limited staffing and resources and unprecedented budget cuts, Mr. Kabuye Kagimu led the planning unit with unwavering dedication. Under his leadership, the team delivered crucial planning functions, including budgeting and reporting, in alignment with the Government of Uganda’s programme budgeting system.

Furthermore, during his tenure, the unit oversaw the decentralization of the University’s budgeting function to the Colleges and Administrative Units, as well as alignment of the Makerere University 10-year strategic plan (2020-2030) with the National Development Plan II. Mr Kabuye Kagimu also diligently worked with the different Colleges and Departments on development of infrastructural facilities improvement projects.

[L-R] Mr. Matia Kabuye Kagimu and Mr. Emmanuel Kitamirike

Welcoming the newly appointed Acting Manager Mr. Emmanuel Kitamirike to the leadership role, Prof. Buyinza Mukadasi pledged to accord him the necessary support.

During the handover, the University Bursar, Mr. Evarist Bainomugisha, who has worked with Mr. Kabuye Kagimu for five years, testified that he is a highly skilled personality who has exhibited high standards of ethics, integrity, morality and professionalism.

“Mr. Kabuye has exhibited a high level of team work.  He has worked well with the finance team and a number of staff in the entire University as he oversaw the planning function,” Mr. Bainomugisha said.

Addressing the audience, Mr. Kabuye Kagimu thanked the University Council, as well as Central and Top Management for the cooperation and support accorded to him during the 33 years he served the University.

Mr. Kabuye Kagimu appealed to the University Management to prioritize the staffing needs in the Planning and Development Department so that the Unit is in position to serve the entire university on time, and with the right financial and human resources.

In his acceptance speech, Mr. Emmanuel Kitamirike, the Acting Manager Planning and Strategy, extended deep gratitude to the University Management especially the Vice Chancellor, Professor Barnabas Nawangwe and the Acting Deputy Vice Chancellor (Finance and Administration), Prof. Henry Alinaitwe for their mentorship over the years and entrusting him the new responsibility.

“Without a plan, we are directionless. Without accurate reporting, we cannot ensure effective accountability because these are pillars upon which success stands. I want to assure you, Acting Vice Chancellor-Prof. Buyinza Mukadasi that my team and I, are fully aware of the monumental task ahead. We are committed to tackling it with unwavering resolve and dedication,’’ Mr. Kitamirike said.  He also pledged to give attention to grant-funded projects.

Group photo of participants who attended the handover ceremony.

Present during the handover were Mr. Lubowa Gyaviira Ssebina, the Deputy University Bursar, Ms Joan Makanga Mutekanga-representing the Directorate of Internal Audit, Ms Consolate Komugisha-representing the Office of the University Secretary and staff from the Planning and Development Department.

About the Department The Planning and Development Department (PDD) was established in 1992 with the overall mandate to coordinate the formulation and implementation of the University’s Strategic Plans. The Department has to date rolled out four planning cycles. The Department brings together the constituent components of the University-wide plan, including plans from all units of the University, to ensure that Makerere is an efficient and responsive University.

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