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AR Department Refresher Seminar Builds Teamwork and Social Cohesion for Improved Service Delivery
Published
7 years agoon

Members of Staff from the Department of the Academic Registrar (AR) at Makerere University have been urged to build strong teamwork with social cohesion in order to improve on service delivery. This was at the Departmental Refresher Seminar held on 14th and 15th March 2019 at Hotel Africana; to develop a deeper understanding and appreciation of roles and responsibilities as well as aligning the Department to suit the Collegiate system.
The two-day Seminar was officially opened by the Deputy Vice Chancellor (Academic Affairs), Dr. Umar Kakumba under the theme: Institutional Cohesion and team work for improved service delivery.
According to the Deputy Registrar (Undergraduate Admissions and Records Division) Mr. Charles Ssentongo, the Seminar was geared towards helping staff appreciate the theme through;
- Harmonizing Departmental operations under the Collegiate system
- Enhancing the working relationship between Departmental staff and other members of staff (Academic, Administrative and Support) in the university
- Re-orienting staff who were appointed to act as College Registrars into the roles and responsibilities of the Department of the Academic Registrar
Dr. Umar Kakumba applauded the leadership of the Academic Registrar’s Department for the thoughtful decision to bring the team together to discuss and reflect on their Unit specific and departmental responsibilities as well as their allegiance to the university.
Re-echoing the seminar theme, Dr. Kakumba said that team building and social cohesion are important factors in driving the institution’s goal and objectives. “As a scholar of organizational behavior, I am happy to mention that the theme blends harmoniously well with the pertinent factors of institutionalizing the university,” he said.
According to Dr. Kakumba, organizations are built on four (4) core blocks of; Vision, mission, goal and people. Institutions work towards achieving their goals and aspirations. To achieve this, they develop a vision with achievable objectives; a mission that captures the institution’s identity; and a goal that provides an explanation for the institution’s existence.
“Institutions are built on human systems, not on walls, or blocks. Without the human side enterprise, you cannot go anywhere. The people you employ must be nourished like babies. Seminars, workshops, conferences, retreats, are very critical in feeding the human enterprise,” he stated.
The Academic Registrar, Mr. Alfred Namoah Masikye thanked members of staff for the great work they are doing for the university and the Department. He encouraged them to always exercise the highest level of integrity when performing their daily duties. In the Same spirit, he applauded the team that developed the Departmental Strategic plan of 2020-230
He described the Department of Academic Registrar as a sensitive place dealing with student academic records. He therefore urged staff to perform their work diligently to the satisfaction of both the employer (government, university) and the client (students, parents, sponsors and investors).
“As the Department, we have registered success in the mandate that we are supposed to perform because of your hard work. I appreciate your commitment to your roles and obligations. I believe that we can do better. We are holding this Refresher Seminar to improve further,” he said.
He advised staff to love and appreciate their jobs when he said, “Makerere University has nurtured us. We have been able to educate our children and care for our wellbeing. Let us value the jobs that we have and perform to our best.”
The Facilitator, Mrs Alice Mubiru advised participants to always focus on applying for jobs that suit their interests and abilities. “If you want to excel at your work, it is important to do a job in line with your interest and ability.”
The Refresher Seminar was an interactive session with participants sharing knowledge, professional experiences and enhancing individual capacity development.
Participants were able to reflect on the importance of the various policies that are critical in the execution of the mandate of the Department of the Academic Registrar.
In a presentation, the Deputy Registrar (Senate Division), Mrs. Patience Rubabinda Mushengyezi encouraged members of staff to read and understand the University policies that govern their respective roles.
“The Department has a policy on admissions, registration, students’ loads, policies on withdrawal and policies on retakes. Since we are dealing with students, we need to be familiar with these policies to avoid mistakes. These policies help us to interpret the University mandate, goals and objectives. The policies help us to enforce university rules,” she emphasized.
Discussing the role of the Department of Academic Registrar in enhancing public relations at Makerere University; the Principal Public Relations Officer Ms. Ritah Namisango urged staff to always have a sense of belonging to Makerere University.
She asked staff to guard against actions that tarnish the university image and reputation and advised them on the proper and professional use of communication platforms while sending a formal communication on behalf of the University.
“Poor customer care, missing marks, not responding to complaints in time, students and staff strikes, students who have satisfied requirements missing on the Graduation list, are some of the actions that have negatively impact the University’s reputation among its publics,” she mentioned.
In a presentation on Customer care, Ms. Namisango highlighted the need to train University staff on customer care. According to her, customer care is a vital element of institution-client relationship and can strongly impact the operations of the institution and its image.
“We should serve our clients (students, fellow staff, partners, investors, parents) with a positive attitude and humility. The way we handle them either strengthens or weakens our reputation, builds or destroys our image and promotes or negatively affects the Makerere University brand,” she said.
“Remember that our actions; whether individual or departmental, will impact the university. Excellent customer care service leads to a wonderful Public Relations Strategy. Always remember to treat people well. Be kind to your customers so that they appreciate your services,” she added.
To develop a deep understanding and appreciation of the mandate of the Academic Registrar, the participants listened to unit specific presentations from the following Divisions/Sections:
- Undergraduate Admissions and Records by Deputy Registrar, Mr. Charles Ssentong
- Examinations and Transcripts by Deputy Registrar, Mr. Tom. L. Otim
- Certificates, Ceremonies and Publications, Ms. Dorothy Kabanda
- Experiences, Work Load and Expectations at the College level, Dr. Alfred Tingo
- Application avenues, processes and requirements for application, Ms. Hellen Ssali
- The Role of the Central Office by Mr. Thomas Baguma
- Available Systems in the ICT Division and demonstrations of AIMS, Ms. Ruth Iteu
- Budgeting and accounts procedures in Accounts Division, Ms. Maria N. Kigonvu
In the wrap up session, the members emphasized the need to review the Structure of the Department of the Academic Registrar; recruit Registrars at the School level for enhanced delivery at the College level; lobby for increased financial resources allotted to the Department; hold a Training in Public Relations and Customer Care; budget for Annual Capacity building programmes among other proposals.
Article by: Proscovia Nabatte, Mak Public Relations office
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General
Strengthening Collaboration between Makerere University and the University of Groningen
Published
1 day agoon
October 8, 2025By
Mak Editor
A significant development unfolded at Makerere University during a strategic, hour-long meeting in the vice chancellor’s boardroom on 7th October 2025, marking a deepening bond with the University of Groningen in the Netherlands. The primary goal was to move beyond existing collaborations and formalize a new Double Doctorate (PhD) program. Prof. Sarah Saali, the Deputy Vice Chancellor for Academic Affairs, set the tone by emphasizing that institutional partnerships are crucial to Makerere University, which she proudly called the leading research and most collaborative university in the world.

The discussion promptly formed the core structure of the program: a four-year PhD (or three if the master’s was research-based), with supervision duties split 50-50% between the two institutions. A key feature is the mobility requirement, stipulating that PhD candidates would spend a total of six months in the Netherlands, potentially divided into two three-month periods. Crucially, the University of Groningen confirmed there would be no teaching requirement during this stay, allowing students full access to focus on their research. A major financial hurdle was overcome with the adoption of a fee-waiver policy; Makerere would waive tuition for incoming Groningen candidates, and Groningen would reciprocate for Makerere‘s students, significantly boosting the program’s financial viability.

However, the critical issue of the stipend remained. Dr. Anita Veltmaat explained that to meet the required living standard of approximately €1,875 per month in Groningen, the incoming candidate must secure a partial external scholarship of around €250 per month. The positive news is that if the candidate secures this minimum scholarship, the University of Groningen is prepared to top up the amount to the full living standard for the six months the student spends in the Netherlands. It was noted that this initial financial hurdle might be simplified for Makerere students, as many are already staff members receiving a salary, which could help cover the required €250.

The path forward was clear: it was to complete the agreement template guided by the setup committee from both institutions. The plan culminated in scheduling an online follow-up meeting for Tuesday, November 11th, to review the first revision of the agreement, capping a highly constructive discussion that solidified the two universities’ shared future in graduate education.

Makerere University was represented by Prof. Sarah Ssali, the Deputy Vice Chancellor in charge of Academics Affairs; Dr. Ruth Nsibirano, Head of the Department of Gender Studies; Dr. Patricia Ndugga, School of Statistics; Dr. Stella Achen and Dr. Joseph Watuleke, School of Distance and Lifelong Learning; Agatha Ainemukama, School of Engineering; Racheal Nuwagaba, School of Psychology; Awel Uwihanganye, Martine Rugamba, and Hawa Ndagire from the Advancement Office; and Muhammad Kiggundu from the Institute of Gender and Development Studies.

The University of Groningen was represented by Dr. Dinie Bouwman, Senior Policy Advisor, Internationalization and Quality Assurance; Dr. Anita Veltmaat, Faculty of Social Behavior and Social Sciences, Department of International Studies, involved in mentorship programs for women; and Dr. Alette Arendshorst, Faculty of Behavioral and Social Sciences, working on graduation/collaboration for students/staff.
General
Makerere and Nelson Mandela University Move to Actualize Existing MoU
Published
2 days agoon
October 7, 2025By
Eve Nakyanzi
Makerere University on Tuesday, 7th October 2025 hosted a delegation from Nelson Mandela University (NMU), South Africa in the Vice Chancellor’s Boardroom in a bid to strengthen academic partnerships and operationalize their existing Memorandum of Understanding (MoU).
The delegation, led by Prof. Azwinndini Muronga, Deputy Vice Chancellor: Research, Innovation and Internationalisation, NMU, aimed to turn earlier agreements into actionable collaborations and build sustainable partnerships with various colleges.
The Acting (Ag.) Deputy Vice Chancellor; Finance and Administration, Prof. Winston Tumps Ireeta, provided an overview of the institution’s structure—nine colleges, two schools, and two institutes—while acknowledging the challenges of maintaining excellence amid resource limitations and post-pandemic recovery. He emphasized that collaboration must serve the broader goal of research-driven development, calling for teamwork and resilience among African universities. “We have to work together to sustain high academic standards and contribute to the continent’s progress,” he noted.

Prof. Muronga spoke passionately about the NMU’s “African footprint agenda.” He urged both institutions to start with small, practical projects that can build confidence and momentum for larger initiatives. “We must grow partnerships within Africa first,” he stated, “before we expand globally. True collaboration begins when both sides contribute equally, share capacity, and build self-reliance.”
Prof. Muronga also expressed interest in joint research projects, doctoral supervision, and shared grant applications, noting that NMU and Makerere are strategically positioned to lead regional academic innovation.
In her remarks, Prof. Judy Peter, Senior Director in the International Office at NMU emphasized the University’s commitment to African-centered collaboration and the importance of internationalizing the curriculum and expanding research capacity.
Prof. Peter underscored the importance of student mobility, joint supervision of postgraduate students, and the recruitment of talented African scholars, noting that such exchanges enrich both institutions’ academic communities. She also emphasized the need to internationalize the curriculum, particularly through virtual learning platforms and co-teaching models, to ensure broader accessibility and shared expertise.
Contributions also came from Prof. James Wokadala, Deputy Principal, College of Business and Management Sciences (CoBAMS), further amplified the need to “start small and build on existing collaborations.” He proposed developing a clear roadmap that defines short-term goals and identifies areas for mutual growth.
From the College of Health Sciences, Dr. Richard Idro, the Deputy Principal highlighted opportunities for fellowship, training and collaboration in clinical subjects, emphasizing the need for practical exchanges that benefit students and staff alike. He also addressed logistical challenges such as transportation and coordination, urging for targeted partnerships that can yield tangible results.

The meeting reaffirmed the universities’ commitment to collaboration in areas including faculty exchange for guest lectures, seminars, and sabbaticals; joint research and grant applications for regional and international funding; co-supervision of postgraduate students; virtual classroom exchanges; curriculum internationalization and exchange of academic materials; and capacity development for academic and administrative staff.
The teams also identified “quick-win” projects that could be implemented in the short term and agreed to establish a joint implementation team to monitor progress. Further discussions will explore funding mechanisms, including the possibility of leveraging programs like Erasmus+, to support student exchange and joint research initiatives.
In his closing remarks, Prof. Muronga reaffirmed Nelson Mandela University’s commitment to ensuring that the partnership yields visible outcomes. Both universities agreed that future engagements will be structured around mutual respect, accountability, and measurable results.
The meeting concluded on a note of optimism, with both institutions expressing confidence that their partnership will not only advance academic excellence but also contribute to Africa’s broader vision of educational and research self-reliance.
The meeting was attended by several officials from Makerere including; Prof. Eric Awich Ochen-Deputy Principal, College of Humanities and Social Sciences (CHUSS), Prof. Yazidhi Bamutaze-Deputy Principal, College of Agricultural and Environmental Sciences (CAES), Prof. Godfrey Akileng-Dean School of Business, Dr. Geoffrey Nuwagaba-CoBAMS, Mr. Martine Rugamba-Ag. Chief Advancement Office, and Ms. Hawa Kajumba-Advancement Office.
General
Vice Chancellor Updates Media on DVC AA Appointment, Acquisitions, Research & Various Issues
Published
2 days agoon
October 7, 2025By
Mak Editor
The Vice Chancellor, Prof. Barnabas Nawangwe on Tuesday 7th October, 2025 held a press conference to update members of the Media on the; New Deputy Vice Chancellor (Academic Affairs), Acquisition of Land in Kyankwanzi, Acquisition of 3 buses from Kiira Motors, Anti-Tick vaccine, Makerere Innovation Hub upgrade, Promotion of Student Freedoms and Responsible Leadership, Student Allowances, and Staff Hires and Exits.
The event held in the Council Room, Main Building, was attended by the DVC AA-Prof. Sarah Ssali, Ag. DVC F&A-Prof. Winston Tumps Ireeta, Academic Registrar-Prof. Buyinza Mukadasi, Dean of Students-Dr. Winifred Kabumbuli, Chief Human Resources Officer-Mr. Deus Tayari Mujuni, Deputy Chief – Public Relations-Ms. Eunice Rukundo, 91st Guild President-H.E. Ssentamu Churchill James and staff from the Offices of the Vice and Deputy Vice Chancellors.
The proceedings of the Press Conference follow below;
Vice Chancellors’ Press Statement
I welcome the media to this briefing. I would like to start by thanking our staff for their diligent and dedicated service to our University and Country.
In our teaching and learning, Makerere University seeks to respond to real-world problems within clearly defined industries and economic sectors. We align core university interventions with social economic transformation, by leveraging partnerships, technology, creative arts, sciences, research and innovations. We are committed to creating an enabling environment for both students and staff in order to produce graduates who are globally competitive, relevant and responsive to development needs.
To this end, we have made some strides that I would like to share, starting with the introduction of the new Deputy Vice Chancellor – Academic Affairs.
1. Introduction of the New Deputy Vice Chancellor (Academic Affairs)
Makerere University Chancellor Dr. Crispus Kiyonga on September 23rd 2025, appointed Professor Sarah Evelyn Nabwire Ssali as the Deputy Vice Chancellor in charge of Academic Affairs. Prof. Ssali has had a distinguished career at Makerere University spanning over two decades. Until her appointment, she was the Acting Director of the Institute of Gender and Development Studies (IGDS), having previously served as Dean of the School of Women and Gender Studies (2017–2024). She is also the Director of the Centre of Excellence in African Identities under the African Research Universities Alliance (ARUA). An accomplished scholar, Prof. Ssali is a Professor of Gender and Development Studies and a prolific researcher. Beyond academia, she has contributed significantly to university governance, and also played a leading role in curriculum reviews and policy reforms.
I warmly congratulate Prof. Sarah Ssali on her appointment and look forward to her leadership in steering academic affairs to greater heights.
2. Acquisition of Land in Kyankwanzi Land
The University is delighted to report that, on September 26th, 2025, Makerere University officially received one square mile (approximately 640 acres) of land from the Government of Uganda. This land, located in Kyankwanzi District, has been earmarked for the establishment of a Makerere University Agro-Demonstration and Training Facility.
This facility will serve as a living laboratory for practical agricultural training, research, and community engagement. It will host demonstration farms, improved livestock breeds, and innovative technologies designed to transform subsistence agriculture into a productive, market-oriented enterprise. Through this initiative, Makerere will train farmers and extension workers in modern farming practices, sustainable land use, pest and disease control, climate-smart agriculture, and agribusiness management.
The Kyankwanzi project aligns with Makerere University’s broader mission to generate and disseminate knowledge that directly impacts communities and supports Uganda’s socio-economic transformation.
3. Makerere Acquires 3 buses from Kiira Motors
I am pleased to announce that on September 27th, 2025, we strengthened our partnership with Kiira Motors Corporation through the acquisition of three modern buses. Of these, two are diesel-powered while the third is an electric bus, specifically brought to ease mobility of students and staff with special needs across campus.
This initiative speaks directly to our core values of inclusivity, equity, and care for all members of the university community. By ensuring that every student and staff can fully participate in academic life, Makerere continues to create a learning environment where everyone can thrive.
Our partnership with Kiira Motors Corporation reflects Makerere’s support for Uganda’s homegrown innovation ecosystem. That Kiira Motors was founded on research from within our own College of Engineering, Design, Art and Technology (CEDAT), is a demonstration of how university knowledge can be translated into practical solutions that serve society.
We extend our appreciation to the management and team at Kiira Motors for their generous contribution and continued collaboration. Together, we are not only advancing sustainable transport and green technology, but also reaffirming our shared vision of a modern, inclusive, and innovation-driven Uganda.
4. RESEARCH AND INNOVATION UPDATES
i. Anti- Tick vaccine
The College of Veterinary Medicine, Animal Resources and Biosecurity (COVAB) has successfully completed the formulation of an anti-tick vaccine, marking a major milestone in Makerere University’s contribution to Uganda’s livestock sector. The vaccine, which has demonstrated an efficacy rate of 86%, is expected to reduce calf mortality by 14% and significantly improve productivity across the livestock value chain. Uganda’s livestock industry currently contributes 19.4% to the national GDP, valued at approximately USD 17.09 billion.
Once fully developed and approved, the anti-tick vaccine is projected to reduce product losses in milk and meat by 11% and 29% respectively, and cut down on acaricide importation (An acaricide is a chemical substance used to kill ticks and mites). The vaccine is now awaiting clinical trials and regulatory approval from the relevant drug authorities before commercialization.
ii. Makerere University’s Innovation Hub upgraded
In 2022, we established an Innovation Hub dubbed the Unipod, which in 2024 got a grant from UNDP under the Timbukutoo Africa Initiative. The Unipod has now been formally upgraded to Makerere University Technology and Innovations Center (MUTIC) with the mandate to offer support to innovations university-wide.
MUTIC is a state-of-the-art innovation center that nurtures, incubates and accelerates ideas into companies. It has 10 makerspaces including Computer-Aided Design rooms, Textile space, Electrical space, Renewable Energy, E-Mobility, a Multimedia Studio among others.
The Center will be under the administration of a board of Directors chaired by the Deputy Vice Chancellor in charge of Finance and Administration and comprising members from the student body, academic staff, government and the private sector.
5. STUDENT AFFAIRS
Promoting Student Freedoms and Responsible Leadership
Makerere University continues to make deliberate and progressive efforts to enhance student freedoms and participation in leadership.
In a development that reflects Makerere’s continued commitment to empower and nurture responsible future leaders, the University recently made the decision to reinstate open guild campaigns, which had previously been suspended following the tragic loss of a student during campaign activities. This decision was reached after extensive consultations with the Student Guild leadership, guided by our shared desire to restore a vibrant, participatory, and safe democratic culture on campus.
The resumption of open campaigns comes with a renewed understanding and agreement to balance freedom with responsibility, emphasizing peaceful and respectful campaigns that do not disrupt academic programmes or endanger persons, property, or businesses within and around the University.
As an institution that values dialogue, democracy, and responsible citizenship, we recognize that a truly great university must not only nurture academic excellence but also provide a space for free expression and engagement in governance.
Student Allowances
Students received some of their allowances in Quarter One and will receive the balance this quarter as soon as government releases the Quarter 2 funds. Management has met and harmonized with the Students leadership and we have committed to pay.
6. STAFF AFFAIRS
Staff Hires and Exits
There has been some media attention owing to the recent appointments and departures of staff from Makerere University. Allow me comment on this.
At its 769th meeting, the Makerere University Appointments Board appointed twenty-three (23) new members of staff, confirmed fifty-eight (58) members into University service, and also accepted resignations for eighteen (18) members of staff. Most of the colleagues who resigned went to take up other opportunities in various capacities. We congratulate all departing staff and wish them well in their new positions of service.
We recognize that transition is a natural process in all institutions of higher learning. The career growth and accomplishments of former Makerere staff reflects not only their individual achievements but also Makerere’s enduring role as a crucible for leadership and knowledge production.
It is important to acknowledge that while staff inevitably transition out of the University, Makerere maintains a robust recruitment pipeline to ensure that teaching, learning, and research remain uninterrupted. You will, therefore, note that while 18 staff left, 58 were confirmed and 23 joined the University’s service within the same period. Makerere, therefore, continues to demonstrate sound institutional planning and has in no way reneged on our responsibility to safeguard academic continuity for our students and partners.
End.
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