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AR Department Refresher Seminar Builds Teamwork and Social Cohesion for Improved Service Delivery

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Members of Staff from the Department of the Academic Registrar (AR) at Makerere University have been urged to build strong teamwork with social cohesion in order to improve on service delivery. This was at the Departmental Refresher Seminar held on 14th and 15th March 2019 at Hotel Africana; to develop a deeper understanding and appreciation of roles and responsibilities as well as aligning the Department to suit the Collegiate system.

The two-day Seminar was officially opened by the Deputy Vice Chancellor (Academic Affairs), Dr. Umar Kakumba under the theme: Institutional Cohesion and team work for improved service delivery.

The Deputy Vice Chancellor (Academic Affairs), Dr. Umar Kakumba addressing participants at Hotel Africana.

According to the Deputy Registrar (Undergraduate Admissions and Records Division) Mr. Charles Ssentongo, the Seminar was geared towards helping staff appreciate the theme through;

  •  Harmonizing Departmental operations under the Collegiate system
  •  Enhancing the working relationship between Departmental staff and other members of staff (Academic, Administrative and Support) in the university
  • Re-orienting staff who were appointed to act as College Registrars into the roles and responsibilities of the Department of the Academic Registrar

Dr. Umar Kakumba applauded the leadership of the Academic Registrar’s Department for the thoughtful decision to bring the team together to discuss and reflect on their Unit specific and departmental responsibilities as well as their allegiance to the university.

Participants posing for a group photo with the Deputy Vice Chancellor (Academic Affairs), Dr. Umar Kakumba

Re-echoing the seminar theme, Dr. Kakumba said that team building and social cohesion are important factors in driving the institution’s goal and objectives. “As a scholar of organizational behavior, I am happy to mention that the theme blends harmoniously well with the pertinent factors of institutionalizing the university,” he said.

According to Dr. Kakumba, organizations are built on four (4) core blocks of; Vision, mission, goal and people. Institutions work towards achieving their goals and aspirations. To achieve this, they develop a vision with achievable objectives; a mission that captures the institution’s identity; and a goal that provides an explanation for the institution’s existence.

“Institutions are built on human systems, not on walls, or blocks. Without the human side enterprise, you cannot go anywhere. The people you employ must be nourished like babies. Seminars, workshops, conferences, retreats, are very critical in feeding the human enterprise,” he stated.

Members of staff from Certificate and Ceremonies Division posing for a photo with the Academic Registrar.

The Academic Registrar, Mr. Alfred Namoah Masikye thanked members of staff for the great work they are doing for the university and the Department. He encouraged them to always exercise the highest level of integrity when performing their daily duties. In the Same spirit, he applauded the team that developed the Departmental Strategic plan of 2020-230

He described the Department of Academic Registrar as a sensitive place dealing with student academic records. He therefore urged staff to perform their work diligently to the satisfaction of both the employer (government, university) and the client (students, parents, sponsors and investors).

“As the Department, we have registered success in the mandate that we are supposed to perform because of your hard work. I appreciate your commitment to your roles and obligations. I believe that we can do better. We are holding this Refresher Seminar to improve further,” he said.

The Facilitator, Mrs Alice Mubiru emphasizing her points

He advised staff to love and appreciate their jobs when he said, “Makerere University has nurtured us.  We have been able to educate our children and care for our wellbeing. Let us value the jobs that we have and perform to our best.”

The Facilitator, Mrs Alice Mubiru advised participants to always focus on applying for jobs that suit their interests and abilities. “If you want to excel at your work, it is important to do a job in line with your interest and ability.”

The Refresher Seminar was an interactive session with participants sharing knowledge, professional experiences and enhancing individual capacity development.  

Participants were able to reflect on the importance of the various policies that are critical in the execution of the mandate of the Department of the Academic Registrar.

Mrs. Patience Rubabinda Mushengyezi discussing the various policies in the Academic Registra's Department.

In a presentation, the Deputy Registrar (Senate Division), Mrs. Patience Rubabinda Mushengyezi encouraged members of staff to read and understand the University policies that govern their respective roles.

“The Department has a policy on admissions, registration, students’ loads, policies on withdrawal and policies on retakes. Since we are dealing with students, we need to be familiar with these policies to avoid mistakes. These policies help us to interpret the University mandate, goals and objectives. The policies help us to enforce university rules,” she emphasized.

Discussing the role of the Department of Academic Registrar in enhancing public relations at Makerere University; the Principal Public Relations Officer Ms. Ritah Namisango urged staff to always have a sense of belonging to Makerere University.

The Deputy Registrar (Undergraduate Admissions and Records Division) Mr. Charles Ssentongo with some of the participants.

She asked staff to guard against actions that tarnish the university image and reputation and advised them on the proper and professional use of communication platforms while sending a formal communication on behalf of the University.

“Poor customer care, missing marks, not responding to complaints in time, students and staff strikes, students who have satisfied requirements missing on the Graduation list, are some of the actions that have negatively impact the University’s reputation among its publics,” she mentioned.

In a presentation on Customer care, Ms. Namisango highlighted the need to train University staff on customer care. According to her, customer care is a vital element of institution-client relationship and can strongly impact the operations of the institution and its image.

The Principal Public Relations Officer Ms. Ritah Namisango  highlighting the need to train staff on customer care.

“We should serve our clients (students, fellow staff, partners, investors, parents) with a positive attitude and humility. The way we handle them either strengthens or weakens our reputation, builds or destroys our image and promotes or negatively affects the Makerere University brand,” she said.

“Remember that our actions; whether individual or departmental, will impact the university. Excellent customer care service leads to a wonderful Public Relations Strategy. Always remember to treat people well. Be kind to your customers so that they appreciate your services,” she added.

Ms. Ruth Iteu, presenting  the expectations of  department on the ICT Systems.

To develop a deep understanding and appreciation of the mandate of the Academic Registrar, the participants listened to unit specific presentations from the following Divisions/Sections:  

  • Undergraduate Admissions and Records by  Deputy Registrar, Mr. Charles Ssentong
  • Examinations and Transcripts by Deputy Registrar, Mr. Tom. L. Otim
  • Certificates, Ceremonies and Publications, Ms. Dorothy Kabanda
  • Experiences, Work Load and Expectations at the College level, Dr. Alfred Tingo
  • Application avenues, processes and requirements for application, Ms. Hellen Ssali
  • The Role of the Central Office by Mr. Thomas Baguma
  • Available Systems in the ICT Division and demonstrations of AIMS, Ms. Ruth Iteu
  • Budgeting and accounts procedures in Accounts Division, Ms. Maria N. Kigonvu

In the wrap up session, the members emphasized the need to review the Structure of the Department of the Academic Registrar; recruit Registrars at the School level for enhanced delivery at the College level; lobby for increased financial resources allotted to the Department; hold a Training in Public Relations and Customer Care; budget for Annual Capacity building programmes among other proposals.

Article by: Proscovia Nabatte, Mak Public Relations office

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Vice Chancellor Updates Media on Medical Drones, Road Safety Research & Various Issues

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Prof. Buyinza Mukadasi (Centre) with Dr. Andrew Kambugu (Left) and Dr. Fredrick Oporia (Right) at the Press Briefing on 29th May 2025. Press Conference featuring Infectious Diseases Institute—the IDI Medical Drone Programme and Kampala Status Summary 2023 on Road Safety Risk Factors, conducted under the Bloomberg Philanthropies Initiative for Global Road Safety. This collaborative effort between the Johns Hopkins International Injury Research Unit and our Trauma, Injury, and Disability Unit (TRIAD) Makerere University School of Public Health (MakSPH), Senior Common Room, Main Builing, Makerere University, Kampala Uganda, East Africa.

The Acting Vice Chancellor, Prof. Buyinza Mukadasi on Thursday 29th May, 2025 held a press conference to update members of the Media on the Infectious Diseases Institute (IDI) Medical Drone Programme, and the Kampala Status Summary 2023 on Road Safety Risk Factors, conducted under the Bloomberg Philanthropies Initiative for Global Road Safety, a collaborative effort between the Johns Hopkins International Injury Research Unit and the Trauma, Injury, and Disability (TRIAD) Unit at Makerere University School of Public Health (MakSPH). Also presented were updates on; Digital Certification of Academic Transcripts, Digital Supervision of Graduate Students, Inclusive e-Learning and Smart Classrooms, and Launch of the Artificial Intelligence (AI) Laboratory at the College of Computing and Information Sciences (CoCIS).

The event held in the Senior Common Room, Main Building, was on behalf of the Vice Chancellor, Prof. Barnabas Nawangwe presided over by the Acting (Ag.) DVC AA and substantive Academic Registrar, Prof. Buyinza Mukadasi. Presentations were made by Executive Director of the Infectious Diseases Institute (IDI), Dr. Andrew Kambugu and Head of the Trauma, Injuries, and Disability (TRIAD) Unit, Dr. Fredrick Oporia. Dr. Jimmy Osuret and Dr. Esther Bayiga from TRIAD supplemented Dr. Oporia’s presentation. In attendance were; the Director for ICT Support (DICTS)-Mr. Samuel Mugabi, Deputy Chief – Public Relations-Ms. Betty Kyakuwa, Deputy Chief Security Officer-Mr. Musa Mulindwa and other university officials.

The proceedings of the Press Conference follow below;

Vice Chancellors’ Press Statement

Good morning colleagues, members of the press,

It is my pleasure to welcome you to this important media briefing, where we share compelling findings from two groundbreaking studies that reflect Makerere University‘s ongoing commitment to impactful research, innovation, and community transformation.

The first is a pioneering initiative led by the Infectious Diseases Institute—the IDI Medical Drone Programme. This project explores the use of drone technology to deliver lifesaving HIV medications and test samples to hard-to-reach populations, particularly in Kalangala District and the West Nile region. The study demonstrates how drones can overcome logistical barriers, reduce costs, and enhance access to critical healthcare in some of Uganda’s most underserved communities.

The second study is the Kampala Status Summary 2023 on Road Safety Risk Factors, conducted under the Bloomberg Philanthropies Initiative for Global Road Safety. This collaborative effort between the Johns Hopkins International Injury Research Unit and our Trauma, Injury, and Disability Unit here at Makerere University presents over two years of data on vehicle speed and helmet use in Kampala. It provides vital insights into the human behaviours and systemic gaps contributing to road traffic injuries and fatalities—particularly among vulnerable road users. The study also offers evidence-based recommendations for enforcement, planning, and public health messaging aimed at making Kampala’s roads safer for all.

We are proud to support this kind of research that not only advances knowledge but also drives tangible improvements in public health and safety.

Before I invite the researchers to present their findings, allow me to briefly highlight some transformative developments in the areas of academic registry and ICT advancement here at Makerere University:

  1. Digital Certification of Academic Transcripts:
    • Alumni can now certify their transcripts digitally through the Makerere Academic Records System (Mak-ARS https://makars.mak.ac.ug/), eliminating the need for physical visits. This user-friendly platform allows access from anywhere in the world, supported by comprehensive video tutorials and public communications.
  2. Digital Supervision of Graduate Students
    • We have introduced the Research Information Management System (Mak-RIMS), piloted at the College of Agriculture and Environmental Sciences, to streamline the supervision of Master’s and PhD research. This initiative enhances accountability, timely feedback, and is now being rolled out university-wide to improve graduation rates.
  3. Inclusive eLearning and Smart Classrooms
    • Through support from development partners and the Government of Uganda, we are establishing multimedia studios and smart classrooms across our colleges. These state-of-the-art facilities are designed to produce professional, accessible learning content, including tools tailored for students with visual and auditory disabilities. This aligns with our goal of equitable, globally competitive education.
  4. Launch of the AI Laboratory at CoCIS:
    • The newly launched Artificial Intelligence Laboratory will spearhead the development of AI-enabled solutions tailored to Uganda’s socio-economic needs, including localized assistive eLearning tools and context-sensitive curriculum development.

These initiatives are part of our broader vision to transform Makerere University into a research-led, inclusive, and globally relevant institution.

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Prof. Aina Visits Mak, Evaluates CECAP II Progress

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Prof. Omotade Akin Aina (Left) receives the Makerere Souvenir Book from Prof. Tonny Oyana as Prof. Julius Kikooma (2nd Right) and Mr. Charles Lwanga (Right) witness. Prof. Omotade Akin Aina-Carnegie Corporation of New York meeting to discuss progress of Consolidating Early Career Academics Programme (CECAP) phase II, which focuses on fostering academic development and research among early-career academics, 23rd May 2025, Main Building, Makerere University, Kampala Uganda, East Africa.

The Senior Program Director, Higher Education and Research in Africa, International Program, Carnegie Corporation of New York, Prof. Omotade Akin Aina on 23rd May 2025 visited Makerere University during his short trip to Kampala. Prof. Aina was received on behalf of the Vice Chancellor, Prof. Barnabas Nawangwe by Prof. Tony Oyana, Principal of the College of Computing and Information Sciences (CoCIS).

During his visit, Prof. Aina met with the Project Implementation Committee, representatives from the Consolidating Early Career Academics Programme (CECAP) phase I Fellowship Cohort, and current Fellows of phase II. The meeting discussed the progress of CECAP II, which focuses on fostering academic development and research among early-career academics.

Left to Ritght: Dr. Jesca Nakavuma and Prof. Julius Kikooma alongside Prof. Omotade Akin Aina during the meeting. Prof. Omotade Akin Aina-Carnegie Corporation of New York meeting to discuss progress of Consolidating Early Career Academics Programme (CECAP) phase II, which focuses on fostering academic development and research among early-career academics, 23rd May 2025, Main Building, Makerere University, Kampala Uganda, East Africa.
Left to Ritght: Dr. Jesca Nakavuma and Prof. Julius Kikooma alongside Prof. Omotade Akin Aina during the meeting.

CECAP II is being implemented by Makerere University in collaboration with four other Ugandan public universities, including; Busitema University, Gulu University, Kyambogo University and Mbarara University of Science and Technology. Prof. Mukadasi Buyinza, the Project Principal Investigator was represented at the meeting by the Director of Graduate Training, Prof. Julius Kikooma.

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Directorate of Graduate Equips Schools and Colleges with Training in Philosophy of Methods

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By Moses Lutaaya

The Directorate of Graduate Training at Makerere University has equipped several Senior ranking lecturers with expert knowledge in a Training of Trainers’ workshop on “Philosophy of Methods”.

In his remarks at the opening of a 3-day training workshop at Level4 Conference Hall – Senate Building, the Director of Graduate Training Prof. Julius Kikooma said, “The teaching of Philosophy of Methods gives all participants the fundamentals to extend knowledge to other learners, hence its importance in upholding the Makerere University values.”

Kikooma urged and challenged the participants to also attend and actively participate in the follow up of learners’ training of students, stating that the PhD students need support as the directorate continues to coordinate the curriculum of PhD by-research that was approved by the senate recently.

“To holistically implement the senate approved PhD curriculum, we are coordinating capacity building trainings of all stake holders in a structured approach with the different units of the University. Many more trainings including Training of Trainers in advanced research methods course are on the way.”

He further urged the participants to be intentional in their teaching profession and in whatever they were doing, adding “Apart from focusing on practices as teachers and researchers, we can engage in wider philosophical debates in our research areas so that we are relevant in the society and in the empowerment of PhD research students.”

 The participants for the Philosophy of Methods training were from College of Humanities and Social Sciences, College of Education and External Studies, Makerere University Business School among others.

During the same training, Dr. Dickson Kanakulya stressed the need to train senior lecturers in the Philosophy of Methods, saying, “The biggest connection is that societal problems require concrete research to find solutions. Our challenge in Africa is that we employ a short barrow approach to find solutions to problems. This cannot work. We need consistent researchers to solve problems. Lasting solutions to societal issues can only be got through training such as Philosophy of Methods, where researchers come up with new models for societal solutions.”

Prof. Julius Kikooma pose for a photo with participants and facilitators.

Dr. Kanakulya said that Makerere University remains the biggest research University in Africa and philosophy of Methods helps to come up with good research tools that produce good research outputs. “Research has shown that the higher the number of PhD researchers in any given country, the higher the levels of development of that country e.g. the USA, China etc., adding that research is not limited to only medicinal or agricultural related issues.”

He said philosophy of methods, encourages philosophical creativity in research, “It is meant to bring out philosophical generation of concepts, theories and ideas. It is meant to encourage students to question the existing philosophical assumptions and status quo in a given field of knowledge such that new philosophical concepts are created.”

 For successful rollout of government programs like the National Development Plan 4, Dr. Kanakulya said that Philosophy of Methods training needs to be integrated into such systems. “Philosophy of Methods focuses on ethical thinking aspects. For example, for a better rollout of the Parish Development Model, we need implementers to be ethical.” He added.

 Prof. Sulait Tumwiine, the associate Dean of Faculty of Graduate Studies and Research at MUBS said, “This is a discussion where new ideas are shared to guide and gauge applicability in the current knowledge diversity coupled with lots of technological development including Artificial Intelligence and Chat GPT.”

He added, “As professors of Universities, we need to understand how we leverage on what comes up so that it does not take our space, but also appreciate how we can support growth of knowledge. The Philosophy of Methods training is the answer.”

 Dr. Jim Spire Ssentongo highlighted that Philosophy uses more of the critical mind than Science. He added that philosophy is more of speculation of the mind.

“Sustainability of philosophy Education encourages us to continue training. Philosophy being the oldest discipline retained special status in the academia as a pinnacle of pursuit of knowledge. All disciplines have major elements of philosophy citing examples in the philosophy of Mathematics and Physics.

Dr. Spire added, “If you do not understand philosophy, you cannot deeply investigate anything because philosophy is the reality of understanding everything. Philosophy is the basis of understanding what knowledge is and how it is arrived at.”

Also participating in the workshop was Prof. Joseph Ntaayi from MUBS, in his remarks he said PhD students need the philosophy of methods training to understand how to best to create knowledge. He added that ontological and epistemological questions that lead to good research design methods can only be answered by this training.

Dr. Robert Kakuru, a Lecturer in the College of Humanities and Social Sciences said that the Philosophy of Methods training is needed by every graduate student as well as supervisors to critically determine the choice of methods to use in academic research. For example, “If one wants to use a questionnaire as an interview approach, one should understand, why that approach and yet without this training, the why cannot be answered.” He added.

The Philosophy of Methods training was organized by Directorate of Graduate Training with funding support from the Consortium for Advanced Research Training in Africa (CARTA).

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