General
AR Department Refresher Seminar Builds Teamwork and Social Cohesion for Improved Service Delivery
Members of Staff from the Department of the Academic Registrar (AR) at Makerere University have been urged to build strong teamwork with social cohesion in order to improve on service delivery. This was at the Departmental Refresher Seminar held on 14th and 15th March 2019 at Hotel Africana; to develop a deeper understanding and appreciation of roles and responsibilities as well as aligning the Department to suit the Collegiate system.
The two-day Seminar was officially opened by the Deputy Vice Chancellor (Academic Affairs), Dr. Umar Kakumba under the theme: Institutional Cohesion and team work for improved service delivery.
According to the Deputy Registrar (Undergraduate Admissions and Records Division) Mr. Charles Ssentongo, the Seminar was geared towards helping staff appreciate the theme through;
- Harmonizing Departmental operations under the Collegiate system
- Enhancing the working relationship between Departmental staff and other members of staff (Academic, Administrative and Support) in the university
- Re-orienting staff who were appointed to act as College Registrars into the roles and responsibilities of the Department of the Academic Registrar
Dr. Umar Kakumba applauded the leadership of the Academic Registrar’s Department for the thoughtful decision to bring the team together to discuss and reflect on their Unit specific and departmental responsibilities as well as their allegiance to the university.
Re-echoing the seminar theme, Dr. Kakumba said that team building and social cohesion are important factors in driving the institution’s goal and objectives. “As a scholar of organizational behavior, I am happy to mention that the theme blends harmoniously well with the pertinent factors of institutionalizing the university,” he said.
According to Dr. Kakumba, organizations are built on four (4) core blocks of; Vision, mission, goal and people. Institutions work towards achieving their goals and aspirations. To achieve this, they develop a vision with achievable objectives; a mission that captures the institution’s identity; and a goal that provides an explanation for the institution’s existence.
“Institutions are built on human systems, not on walls, or blocks. Without the human side enterprise, you cannot go anywhere. The people you employ must be nourished like babies. Seminars, workshops, conferences, retreats, are very critical in feeding the human enterprise,” he stated.
The Academic Registrar, Mr. Alfred Namoah Masikye thanked members of staff for the great work they are doing for the university and the Department. He encouraged them to always exercise the highest level of integrity when performing their daily duties. In the Same spirit, he applauded the team that developed the Departmental Strategic plan of 2020-230
He described the Department of Academic Registrar as a sensitive place dealing with student academic records. He therefore urged staff to perform their work diligently to the satisfaction of both the employer (government, university) and the client (students, parents, sponsors and investors).
“As the Department, we have registered success in the mandate that we are supposed to perform because of your hard work. I appreciate your commitment to your roles and obligations. I believe that we can do better. We are holding this Refresher Seminar to improve further,” he said.
He advised staff to love and appreciate their jobs when he said, “Makerere University has nurtured us. We have been able to educate our children and care for our wellbeing. Let us value the jobs that we have and perform to our best.”
The Facilitator, Mrs Alice Mubiru advised participants to always focus on applying for jobs that suit their interests and abilities. “If you want to excel at your work, it is important to do a job in line with your interest and ability.”
The Refresher Seminar was an interactive session with participants sharing knowledge, professional experiences and enhancing individual capacity development.
Participants were able to reflect on the importance of the various policies that are critical in the execution of the mandate of the Department of the Academic Registrar.
In a presentation, the Deputy Registrar (Senate Division), Mrs. Patience Rubabinda Mushengyezi encouraged members of staff to read and understand the University policies that govern their respective roles.
“The Department has a policy on admissions, registration, students’ loads, policies on withdrawal and policies on retakes. Since we are dealing with students, we need to be familiar with these policies to avoid mistakes. These policies help us to interpret the University mandate, goals and objectives. The policies help us to enforce university rules,” she emphasized.
Discussing the role of the Department of Academic Registrar in enhancing public relations at Makerere University; the Principal Public Relations Officer Ms. Ritah Namisango urged staff to always have a sense of belonging to Makerere University.
She asked staff to guard against actions that tarnish the university image and reputation and advised them on the proper and professional use of communication platforms while sending a formal communication on behalf of the University.
“Poor customer care, missing marks, not responding to complaints in time, students and staff strikes, students who have satisfied requirements missing on the Graduation list, are some of the actions that have negatively impact the University’s reputation among its publics,” she mentioned.
In a presentation on Customer care, Ms. Namisango highlighted the need to train University staff on customer care. According to her, customer care is a vital element of institution-client relationship and can strongly impact the operations of the institution and its image.
“We should serve our clients (students, fellow staff, partners, investors, parents) with a positive attitude and humility. The way we handle them either strengthens or weakens our reputation, builds or destroys our image and promotes or negatively affects the Makerere University brand,” she said.
“Remember that our actions; whether individual or departmental, will impact the university. Excellent customer care service leads to a wonderful Public Relations Strategy. Always remember to treat people well. Be kind to your customers so that they appreciate your services,” she added.
To develop a deep understanding and appreciation of the mandate of the Academic Registrar, the participants listened to unit specific presentations from the following Divisions/Sections:
- Undergraduate Admissions and Records by Deputy Registrar, Mr. Charles Ssentong
- Examinations and Transcripts by Deputy Registrar, Mr. Tom. L. Otim
- Certificates, Ceremonies and Publications, Ms. Dorothy Kabanda
- Experiences, Work Load and Expectations at the College level, Dr. Alfred Tingo
- Application avenues, processes and requirements for application, Ms. Hellen Ssali
- The Role of the Central Office by Mr. Thomas Baguma
- Available Systems in the ICT Division and demonstrations of AIMS, Ms. Ruth Iteu
- Budgeting and accounts procedures in Accounts Division, Ms. Maria N. Kigonvu
In the wrap up session, the members emphasized the need to review the Structure of the Department of the Academic Registrar; recruit Registrars at the School level for enhanced delivery at the College level; lobby for increased financial resources allotted to the Department; hold a Training in Public Relations and Customer Care; budget for Annual Capacity building programmes among other proposals.
Article by: Proscovia Nabatte, Mak Public Relations office
The Director of Makerere University Jinja Campus, Associate Professor Ronald Kakungulu-Mayambala, has urged students to familiarise themselves with the Safeguarding policy aimed at creating a safer and more inclusive learning environment.
Speaking during the safeguarding policy sensitization meeting held today Tuesday, April 15, 2025 at the Civil Service College, Jinja, Prof. Kakungulu-Mayambala, emphasized the importance of awareness and adherence to the policy, which seeks to protect students, staff, and other stakeholders from all forms of abuse, harassment, exploitation, and discrimination.
“As Management we want every student to enjoy their stay at the University without being tormented and that can only happen, if students know their rights by reading about different policies on our website. You are meant to be living in a safe environment. We do not want anybody’s dream to be shattered or somebody to drop out from University,” Prof. Kakungulu-Mayambala, said.
In his speech, Prof. Kakungulu-Mayambala, also called upon students who have complaints but do not know the reporting lines, to approach staff safeguarding champions to make sure that they live in a safe environment.
Addressing guests, Emmanuel Muchake, the Guild Administrator at Jinja Campus, pointed out that the launch of the safeguarding policy is timely because as a University, without creating a conducive environment for teaching and learning, they will not have students graduate.
On Friday, April 4,2025, the Third Deputy Prime Minister and Minister without Portfolio, Right Honourable Lukia Isanga Nakadama, officially launched the Safeguarding Policy and commended Makerere University for crafting a policy that lays out the University’s framework for embedding viable safeguarding measures into its ethos and all institutional activities and processes to: Identify, detect, and act swiftly on safeguarding risks.
The Safeguarding Policy was developed in response to the growing need for institutions of higher learning to implement proactive measures that address concerns related to student welfare, mental health, gender-based violence, and power imbalances in academic settings.
Some of potential safeguarding risks in Institutions of higher learning include emotional distress, Sexual Exploitation, Abuse and Harassment (SEAH); material loss, financial exploitation, discrimination and neglect, unfair and illegitimate response to civic engagements, cyber security/threats, psychological and emotional harm, substance abuse and physical assault. Discrimination and neglect which are often high risks for students with disabilities and international students.
The safeguarding policy sensitization meeting in Jinja Campus brought together students and staff in a meaningful dialogue on safeguarding issues affecting learning.
The event was graced by Dr. Rodney Rugyema, from the Dean of Students Office, who emphasized the University’s commitment to the well-being of all its members. In his remarks, he highlighted the importance of safeguarding policies in preventing abuse, harassment, exploitation, and other forms of misconduct within the Jinja Campus community.
“Safeguarding is not a one-time action, but a continuous culture of care and accountability. We all have a role to play in ensuring a safe and respectful space for learning and growth,” Dr Rugyema, said.
The sensitization session covered key topics including; recognizing signs of abuse, understanding reporting procedures on the MakSafeSpace and fostering mutual respect among peers.
Participants were encouraged to actively engage and reflect on their roles in upholding safety standards both on and off campus.
Students who attended the sensitization welcomed the initiative, with many expressing optimism that the policy would improve campus safety and encourage victims to come forward without fear of retaliation.
“We have seen issues go unreported in the past because students didn’t know where to turn. This policy provides clarity and assurance that the university is taking these matters seriously,” noted, a third-year student.
The University plans to conduct a series of sensitization workshops and distribute printed copies of the policy to ensure that every member of the campus community is well-informed. This initiative is part of Makerere University‘s broader strategy to reinforce its values of integrity, respect, and protection for all.
The Safeguarding Sensitization Meeting concluded with a collective pledge to uphold safety, dignity, and mutual respect within the University community.
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