General
Mak support staff trained in customer care, sustainable investment and retirement planning
On 25th October 2018, the National Union of Educational Institutions of Uganda (NUEI)-Makerere University Branch with support of the University Management organized a workshop to train Makerere University Support Staff on improving customer care services. Officially opened by the Vice Chancellor of Makerere University, Prof. Barnabas Nawangwe, the one-day workshop introduced participants to sustainable investment ideas and viable procedures of planning for their retirement.
The Vice Chancellor thanked Makerere University Support Staff for serving the University diligently. He urged staff to have a positive attitude towards their jobs and encouraged them to handle university customers with respect and care. “Students are our number one customers; we should therefore handle them with respect. Next on the list are the parents, visitors, collaborators among others,” said the Vice Chancellor.
Prof. Barnabas Nawangwe encouraged staff to market and promote Makerere University’s achievements when he said, “Makerere University belongs to all of us. We are the University, we must therefore protect its reputation and image. What we do will either lift its name or tarnish it.”
The Director of Human Resources, Mr. Andrew Abuyang appealed to staff to perform their duties with commitment and humility. “We should be proud of the organization that we are working with, be able to defend it. Most of us derive our livelihoods from here,” he explained.
The Chairperson of the National Union of Educational Institutions of Uganda (NUEI)-Makerere University Branch Mr. Twesigye Bruce emphasized the need to promote and recognize outstanding workers. According to him, this will increase productivity and efficiency among staff.
The well attended workshop, kicked off with a presentation from Hajati Sharifa Buzeki, Commissioner of Human Resource Management, Ministry of Public Service on proper customer care services. According to Hajati Buzeki, customer care is a vital element of institution- client relationship and can strongly impact the operations of the institution and its image. It consists of a collective set of policies that govern how the institution and its employees interact with its customers.
Therefore, to win the hearts of customers, she urged support staff to serve the clients with a positive attitude and humility. She also advised them to have respect to customers’ interests, use need technical support and knowledge to enhance the level of customer satisfaction.
“For Institutions like Makerere University to thrive, we should improve on how we handle clients. The Principle of Customer care states that; ‘do to the people what you want to be done to you’. We should therefore deliver well to the people’s expectations. At its core, quality customer service is about making sure our customers feel they are valued, treated fairly and appreciated,” she said.
Taking participants through the viable procedures of planning for their retirement, Mr. Joseph Njuguna, Manager for Scheme Operations at Octagon Uganda Limited said that retirees can easily lose all their benefits from late life experimental investments and can suffer personal life mishaps if they do not plan well for their retirement.
According to Mr. Njuguna, workers tend to perceive retirement more as a distant phenomenon. For many workers, retirement comes as a shock that is hard to contain.
“We need to have a solid plan for our desired lifestyle after retirement. We should make a financial plan, engage our legal officers, think of an income that will sustain us and be able to cater for both our insurance and medical needs. Remember that the more we age, the more we are susceptible to suffer from different illnesses. We should not look at our children as some form of insurance strategy. We need to be able to sustain ourselves with a good degree of independence since we have our retirement benefits as a starting point,” he said.
He demonstrated that about 75% of retirees who are paid lump-sum benefits consume them. He also illustrated that for lump-sum benefits received by retirees and invested in a business, 48% turned out to be unprofitable, 31% had operating profitability, and 21% collapsed.
He introduced members to a new retirement income option of Annuities; designed to protect people from the risk of outliving their income. According to him, Annuity arrangements allow the retiree to have guaranteed income for life or for a convenient number of years after retirement.
“This follows a stipulated premium paid by the person seeking the annuity (annuitant) either through prior instalments or in a single payment, such as a member’s accumulated (prescribed portion or all) benefits upon retirement. Annuities are provided by insurance companies which are licensed to provide this service in accordance with the Law,” he said.
Mr. Njuguna briefed participants on how to create suitable and sustainable businesses. He advised workers to always invest in businesses or services in which they have experience or knowledge. “Being a professor at University, does not guarantee that you are a professor in poultry farming. You need to invest wisely, ensure that the business or investment idea you are undertaking is in line with your knowledge, experience and interest in order to avoid severe losses. Before you start a business, know its challenges,” he advised.
The Principal of the College of Computing and Information Sciences Prof. Tonny Oyana advised staff to use the financial wisdom given by God when investing in businesses. “God designed us to thrive and gave us a business model. God says if you are hardworking, He will reward you and if you are lazy you will die of poverty. Work hard and plan for yourself and your family,” he said.
Mr. Joseph Musoke, the representative of the support staff on the Makerere University Council, thanked the organizers for the successful workshop. He also appreciated the presenters for the informative and inspirational interactions.
Article by Nabatte Proscovia, Mak Public Relations Office.
Education
Makerere University signs Memorandum of Understanding with International Rescue Committee to Advance Research, Innovation and Partnerships
Makerere University has signed a five-year Memorandum of Understanding (MoU) with the International Rescue Committee to formalize undertakings in research, innovation & partnerships.
Signed in September 2025 by the Vice Chancellor of Makerere University, Prof. Barnabas Nawangwe and the Country Director, International Rescue Committee, Mr. Elijah Okeyo, the MoU provides a framework to implement research intensive programmes, promote innovative teaching and learning, internationalization, and contribute to societal transformation.
According to Mr. Okeyo, the MoU re-affirms Makerere University as the academic partner of the International Rescue Committee (IRC). “This MoU formalizes IRC’s working relationship with Makerere University. This framework empowers both institutions to tap into opportunities together. We believe in equal partnership. Makerere University commits to being our partner in research to contribute to evidence based humanitarian undertakings,” he said.
Under this collaboration, Makerere University and IRC will work on developing child-centered learning resources, innovative curricula, and policy-relevant research to enhance the quality of education in crisis-affected regions.
At Makerere University, the MoU brings on board, the College of Education and External Studies (CEES), Makerere University Institute of Teacher Education and Research (MITER), and the Early Childhood Care and Education (ECCE) Research Centre.
To concretize the MoU, the Principal of the College of Education and External Studies, Prof. Anthony Muwagga Mugagga convened a partnership meeting on Friday 12th September 2025 involving a delegation from the International Rescue Committee (IRC), Dr. David Kabugo, the Deputy Director of Makerere University Institute of Teacher Education and Research (MITER), and Ms. Ritah Namisango, the Principal Communication Officer.
The delegation from the International Rescue Committee (IRC) consisted of the following: Mr. Elijah Okeyo-Country Director, Mr. Vincent Wanyama-Senior Program Development and Quality Coordinator, Mr. Richard Omasete-Policy and Advocacy PlayMatters, and Ms. Janet Nambuya-Grants and Partnerships Coordinator.
The MoU focuses on the following areas of interest: Early Childhood Development, joint research and capacity building in education, the plight of refugees and the host communities, humanitarian aid, as well as, evidence based research to inform the education policy.
In line with its mandate, IRC brings onboard, its unmatched expertise in helping children in crisis-affected areas. The MoU therefore positions both institutions to undertake a leading role in the protection of children and families through evidence based research, access to education, and humanitarian undertakings.
Dr. Kabugo, the Deputy Director MITER, noted that the MoU opens new opportunities for joint efforts in research, training, and policy. He said: “We are committed to co-designing practitioner research, engaging in professional development, and generating evidence to guide the education policy in Uganda and beyond.” Dr. Kabugo explained that this partnership builds on years of cooperation between CEES and IRC, especially in child-centered methods such as play-based learning.
Prof. Mugagga described the MOU as a practical framework that connects Makerere University’s research with IRC’s field experiences. He stated that the College of Education and External Studies (CEES) conducts programmes focused on the future of the young people through training and empowering students/teachers. He articulated that the College significantly impacts on the education sector through delivery of quality academic programmes and research under the School of Education, School of Distance and Lifelong Learning, and the East African School of Higher Education Studies and Development.
“Our strongest synergy is education and early child-focused care,” Prof. Mugagga emphasized. He revealed that the collaboration presents CEES with a strong and reliable partner (IRC), which stands for protection and the well-being of children and families. “Through this MoU, both CEES and IRC, will significantly contribute to improving education for children, families, and communities impacted by conflict and crisis.”
Prof. Mugagga commended IRC for the earlier support and expertise extended to the College in the development of the early childhood centre, and working together to provide valuable input during the Ministry of Education and Sports’ consultative process that led to the Early Childhood development policy.
Reflecting on the increasing number of refugees enrolling for studies at Makerere University, Prof. Mugagga said: “ IRC has come at the right time. The College will tap into the IRC expertise to teach our staff and learners components in refugee education. They will equip our students and teachers with knowledge and skills in refugee education. Some of our students will cooperate with IRC to undertake research in refugee settlement and host communities.”
Prof. Mugagga implored both MITER and IRC to undertake research and develop modules on refugee education, parenting, re-tooling street children, integration of a health component into the curriculum, and management of truamatised students/learners who come from areas affected by war, conflict and crisis.
On the issue of play materials, Prof. Mugagga stressed that already made play materials derial creativing. “Both CEES and IRC should work towards a context that empowers children and learners to ignite their creative potential by developing home-made play materials,” he submitted.
About IRC
Stating a brief profile history about IRC, Mr. Okeyo explained that IRC is a global non-profit organisation that provides humanitarian aid and assistance to people affected by conflict and disaster. IRC has been active in Uganda since 1998, originally assisting displaced populations in Northern Uganda and later expanding its efforts to refugee settlements and urban areas.. Currently, IRC operates more than 35 health facilities in refugee settlements and runs a variety of programs in health, education, protection, and economic recovery. IRC also undertakes projects focusing on early childhood development, prevention of gender-based violence, and protection of refugees and families.
General
Mastercard Foundation Scholars at Makerere University encouraged to participate in philanthropy work
By Carol Kasujja Adii and Bernard Buteera
Mastercard Foundation Scholars at Makerere University have been encouraged to embrace the spirit of philanthropy as a vital foundation for fostering stronger and more resilient communities. This inspiring call to action took place during the 2025 Community Open Day at the Freedom Square on Saturday, September 6, 2025, where hundreds of Mastercard Scholars, Scholar-alumni, and partners of the Scholars Program gathered to initiate a fundraising drive for the signature Annual Scholars Day of Service.
The Annual Scholars Day of Service stands as a hallmark event through which the Scholars give back to the community in impactful and sustainable ways. During a keynote address titled “How Philanthropy Shapes Resilient Communities,” Prof. Winston Tumps Ireeta, the Deputy Vice Chancellor of Finance and Administration, emphasised that while local philanthropy is not a new concept in Uganda, a more intentional mobilisation of this giving back power is necessary to address broader social challenges.
“Communities that mobilise their own resources—financial, human, and material—are empowered to take ownership of their development. Ownership naturally leads to sustainability, ensuring that solutions emerge from local knowledge, context, and values rather than being imposed from the outside. This approach is essential for effectively tackling our social challenges,” Prof. Ireeta stated.
In his remarks delivered by Prof. Helen Nambalirwa Nkabala, the Principal of the College of Humanities and Social Sciences, Prof. Ireeta highlighted the importance of nurturing the inherent power of local giving. He urged the celebration of current local philanthropic efforts, which can be initiated at the individual, religious, and community levels.
“To foster a culture of giving, we need to create platforms that promote structured, transparent, and impactful contributions,” he argued. “It’s crucial to strengthen our generosity, particularly among the youth, and cultivate a society where giving is valued as a core aspect of leadership and citizenship.”
Prof. Ireeta further noted, “The future of our Communities’ strength lies not in distant promises but in our own hands and collective actions. By fostering local philanthropy, we can build a society that is not only fairer but also more resilient and united.
In his welcoming remarks, Mr. John Osuna, Transition Lead for the Mastercard Foundation Scholars Program at Makerere University, who spoke on behalf of the Program Director, Prof. Justine Namaalwa, expressed gratitude to the Scholars for their collaborative efforts in turning the idea of giving back into reality.
“Let us embody humility, kindness, and compassion through actionable philanthropy. By doing so, we can create lasting impacts, enhancing our reputation as a community that genuinely cares,” Mr. Osuna stated.
The Community Open Day was organised under the inspiring theme: “Nurturing Philanthropy for Resilient Communities,” paving the way for future initiatives that strengthen community bonds through collective generosity.
“We believe that through nurturing philanthropy for resilient communities, our communities shall be able to organise themselves to build resilience beyond what we shall give back,” Mr. Osuna explained.
The vibrant event saw Scholars and Scholar-alumni actively participating by bringing items for auction and buying tickets for the raffle draw as a means of mobilising resources for the construction of a ventilated pit latrine, renovation of two classroom blocks and providing tanks for harvesting clean water for Bwera Primary School in Kabale District.
Speaking at the event, Mrs. Agnes Katumba, the Director of Katumba Estates, one of the long-standing partners of the Scholars Program at Makerere University, tasked the Scholars to embrace the heart of giving back without expecting something in return.
“I thank the Mastercard Foundation; they not only provide scholarships but also give back to the community. I have been able to grow because of them. For scholars, you do not have to wait to be wealthy to give back; every coin counts,” Mrs. Katumba said.
Katumba Estates Ltd contributed three million shillings to the Scholars Give Back project. Another long-standing partner, DFCU Bank, pledged over sh10 million towards the Scholars’ building project.
In her presentation, Ms. Malvin Akwara, a Mastercard Foundation Scholar-alumna, urged current Scholars to contribute to their communities in various ways, including mentorship and guiding young people.
“We are all here because someone chose to give. During my first year at Makerere, I contributed to some young man’s school fees back home in my community. The young man is now in his second year at Makerere. You don’t have to be wealthy to make an impact; be intentional in your giving, and you will witness the difference it makes. There is no greater fulfilment than helping someone in need,” Akwara stated.
The event was punctuated with a number of activities that ranged from auctioning items, raffle draws, exhibitions, quizzes and a lot of games and fun.
Carol Kasujja and Bernard Buteera form the communications team for the Scholars Programme at Makerere University.
-
General2 weeks agoFirst-Year Student’s Joining Instructions 2025/26
-
Innovation2 weeks agoMak-RIF Bi-Annual Bulletin Issue 4: Jan-Jun 2025
-
General2 weeks agoTransform Ivory Tower into Impact Tower – First-ever CEOs’ Summit
-
General6 days agoMastercard Foundation Scholars at Makerere University encouraged to participate in philanthropy work
-
Veterinary & Biosecurity2 weeks agoMakerere University Secures UGX 980 Million to Construct a Student Hostel at Buyana Stock Farm