General
Mak support staff trained in customer care, sustainable investment and retirement planning
On 25th October 2018, the National Union of Educational Institutions of Uganda (NUEI)-Makerere University Branch with support of the University Management organized a workshop to train Makerere University Support Staff on improving customer care services. Officially opened by the Vice Chancellor of Makerere University, Prof. Barnabas Nawangwe, the one-day workshop introduced participants to sustainable investment ideas and viable procedures of planning for their retirement.
The Vice Chancellor thanked Makerere University Support Staff for serving the University diligently. He urged staff to have a positive attitude towards their jobs and encouraged them to handle university customers with respect and care. “Students are our number one customers; we should therefore handle them with respect. Next on the list are the parents, visitors, collaborators among others,” said the Vice Chancellor.
Prof. Barnabas Nawangwe encouraged staff to market and promote Makerere University’s achievements when he said, “Makerere University belongs to all of us. We are the University, we must therefore protect its reputation and image. What we do will either lift its name or tarnish it.”
The Director of Human Resources, Mr. Andrew Abuyang appealed to staff to perform their duties with commitment and humility. “We should be proud of the organization that we are working with, be able to defend it. Most of us derive our livelihoods from here,” he explained.
The Chairperson of the National Union of Educational Institutions of Uganda (NUEI)-Makerere University Branch Mr. Twesigye Bruce emphasized the need to promote and recognize outstanding workers. According to him, this will increase productivity and efficiency among staff.
The well attended workshop, kicked off with a presentation from Hajati Sharifa Buzeki, Commissioner of Human Resource Management, Ministry of Public Service on proper customer care services. According to Hajati Buzeki, customer care is a vital element of institution- client relationship and can strongly impact the operations of the institution and its image. It consists of a collective set of policies that govern how the institution and its employees interact with its customers.
Therefore, to win the hearts of customers, she urged support staff to serve the clients with a positive attitude and humility. She also advised them to have respect to customers’ interests, use need technical support and knowledge to enhance the level of customer satisfaction.
“For Institutions like Makerere University to thrive, we should improve on how we handle clients. The Principle of Customer care states that; ‘do to the people what you want to be done to you’. We should therefore deliver well to the people’s expectations. At its core, quality customer service is about making sure our customers feel they are valued, treated fairly and appreciated,” she said.
Taking participants through the viable procedures of planning for their retirement, Mr. Joseph Njuguna, Manager for Scheme Operations at Octagon Uganda Limited said that retirees can easily lose all their benefits from late life experimental investments and can suffer personal life mishaps if they do not plan well for their retirement.
According to Mr. Njuguna, workers tend to perceive retirement more as a distant phenomenon. For many workers, retirement comes as a shock that is hard to contain.
“We need to have a solid plan for our desired lifestyle after retirement. We should make a financial plan, engage our legal officers, think of an income that will sustain us and be able to cater for both our insurance and medical needs. Remember that the more we age, the more we are susceptible to suffer from different illnesses. We should not look at our children as some form of insurance strategy. We need to be able to sustain ourselves with a good degree of independence since we have our retirement benefits as a starting point,” he said.
He demonstrated that about 75% of retirees who are paid lump-sum benefits consume them. He also illustrated that for lump-sum benefits received by retirees and invested in a business, 48% turned out to be unprofitable, 31% had operating profitability, and 21% collapsed.
He introduced members to a new retirement income option of Annuities; designed to protect people from the risk of outliving their income. According to him, Annuity arrangements allow the retiree to have guaranteed income for life or for a convenient number of years after retirement.
“This follows a stipulated premium paid by the person seeking the annuity (annuitant) either through prior instalments or in a single payment, such as a member’s accumulated (prescribed portion or all) benefits upon retirement. Annuities are provided by insurance companies which are licensed to provide this service in accordance with the Law,” he said.
Mr. Njuguna briefed participants on how to create suitable and sustainable businesses. He advised workers to always invest in businesses or services in which they have experience or knowledge. “Being a professor at University, does not guarantee that you are a professor in poultry farming. You need to invest wisely, ensure that the business or investment idea you are undertaking is in line with your knowledge, experience and interest in order to avoid severe losses. Before you start a business, know its challenges,” he advised.
The Principal of the College of Computing and Information Sciences Prof. Tonny Oyana advised staff to use the financial wisdom given by God when investing in businesses. “God designed us to thrive and gave us a business model. God says if you are hardworking, He will reward you and if you are lazy you will die of poverty. Work hard and plan for yourself and your family,” he said.
Mr. Joseph Musoke, the representative of the support staff on the Makerere University Council, thanked the organizers for the successful workshop. He also appreciated the presenters for the informative and inspirational interactions.
Article by Nabatte Proscovia, Mak Public Relations Office.
General
Makerere University Convocation Graduation Luncheon Honors CEDAT Staff and Outstanding Students
Several staff members from the College of Engineering, Design, Art and Technology (CEDAT) were recognized for their exceptional contributions in research and teaching during the Makerere University Convocation 75th graduation luncheon, held on Friday, January 17th, 2025. The event celebrated the achievements of top students, teachers, and researchers, with special awards presented to CEDAT staff for their outstanding performance and dedication.
Assoc. Prof. Dorothy Okello and Mr. Ayor Andrew Semakula received the Teacher of the Year Award, acknowledging their exemplary contributions to education and their significant impact on students. The recognition highlights the commitment and excellence of CEDAT staff in advancing the fields of engineering, design, art, and technology.
The Senior Career Award went toProf. Kirabira John Baptist, Prof. Olupot Wilberforce and Assoc. Prof. Michael Luswataall from the Mechanical Engineering Department.
Dr.VianeyYiga, Dr. SemiyagaSwaib, Mr. Manga Musa got the Mid-Career Award, while Ms. Namuju Dona Lillian, Ms. Wesonga Racheal and Ms. NamakulaHidaaya received the Early Career Award. At the same event, thirty of the best performing students were also recognized.
The Makerere University Convocation 75th graduation luncheon celebrated outstanding achievements, with a strong emphasis on recognizing excellence through awards. Colonel Edith Nakalema, Senior Presidential Advisor and Head of the State House Anti-Corruption Unit, delivered a keynote address focused on integrity and creativity for graduates.Col. Nakalema stressed the need for graduates to uphold high moral standards and professionalism, urging them to focus on creativity and integrity, especially in the age of AI, to achieve true success.
The event, themed “Celebrating Excellence and Creating Path to Success,” honored the top performers from each college. Col. Nakalema congratulated the graduates and highlighted the importance of making positive contributions to society. Other speakers, including Dr. Monica Musenero, Minister of Science, Technology and Innovation, and Hon. Godfrey Baluku Kabyanga, Minister of State for ICT and National Guidance, emphasized the role of universities in socio-economic transformation and the importance of research.
Written by Harriet Musinguzi, Principle Communication Officer, College of Engineering, Design, Art, and Technology
By the Program Communication Team
On Friday, January 17, 2025, the Mastercard Foundation Scholars celebrated a significant milestone as they graduated from Makerere University. The day was filled with enthusiasm and pride as 36 dedicated students completed their Mastercard Foundation Scholars Program journey. This achievement reflects their hard work and commitment and paves the way for new opportunities in their future endeavours.
At the event, Mr. Adrian Bukenya, the Country Director of Mastercard Foundation Uganda and the chief guest, encouraged the new graduates to create jobs for their peers rather than solely seeking employment for themselves.
“As fresh graduates, your first step shouldn’t be simply searching for jobs. Instead, focus on creating job opportunities for your peers. The university degree you have earned puts you in a unique position. The knowledge and skills you’ve gained and the experiences and connections you have made empower you to thrive in this country,” Mr. Bukenya remarked.
Mr. Bukenya further expressed his gratitude to Makerere University‘s leadership and acknowledged the profound relationship the University shares with the Foundation. He emphasized that the partnership with Makerere University was essential to the Foundation.
“The Mastercard Foundation values its partnership with Makerere University, as the university continues to produce exceptional talent essential for Uganda’s development. The country would struggle to achieve its national aspirations without this contribution,” noted Mr. Bukenya.
Mr. Bukenya emphasized the core mission of the Mastercard Foundation, which is to alleviate poverty in areas where it is most prevalent and to enhance access to education. He pointed out that the Scholars Program is a fundamental component of this initiative. He noted that earning a degree is a valuable tool and a testament to an individual’s ability to learn, perform tasks, and achieve results within structured and organized frameworks.
He further stressed the Foundation’s commitment to empowering young people to lead and transform Africa.
“The Mastercard Foundation has made a strategic commitment to focus uniquely on Africa, home to the world’s youngest population. Through its ‘Young Africa Works’ strategy, the Foundation supports entrepreneurship and enterprise development among young people, empowering them to shape the future of their communities and the continent.” emphasized Mr. Bukenya.
Speaking on behalf of the University Management, Professor Buyinza Mukadasi, the Acting Deputy Vice-Chancellor of Academic Affairs and Chairperson of the Steering Committee for the Mastercard Foundation Scholars Program at Makerere University, congratulated the program for achieving an impressive 94% graduation completion rate.
“The Mastercard Foundation Scholars Program at Makerere University has graduated 964 scholars—78% female and 22% male—representing 94% of the 1,032 recruits from Phase One. We expect to achieve 100% graduation for all Phase One scholars at the 76th Graduation Ceremony next year.” Prof. Buyinza remarked.
Prof. Buyinza expressed gratitude to the Mastercard Foundation for its ongoing support of the university, which has significantly added value, particularly in educating young people from vulnerable communities.
“We sincerely thank the Mastercard Foundation for partnering with Makerere University to educate and empower the next generation of leaders and change-makers. The statistics regarding the number of young people supported and the impact that the program’s alumni have made in society are a testament to the energy and potential of young individuals when provided with the right education, guidance, and support.” Prof. Buyinza pointed out.
Program Director Prof. Justine Namaalwa emphasized her team’s commitment to ensuring the successful operation of the Scholars Program at Makerere University for years to come.
“Makerere University and the nation greatly appreciate the Mastercard Foundation for its generosity and foresight, which continue to transform human capital in Africa. There is no doubt that your vision for Africa is being realized. We are committed to this mission, even as we enter phase two of the program,” noted Prof. Namaalwa.
Prof. Namaalwa expressed gratitude to the University Management, led by Vice Chancellor Prof. Nawangwe, for their support and commitment to the Scholars Program. She pointed out that the strong backing from the university management has enabled the Program to meet its goals and succeed at the University.
“I sincerely thank the Vice Chancellor, Prof. Barnabas Nawangwe, and the entire University Management and the governing structures of the Program for their effective leadership, which continues to yield positive results from our strong partnership with the Mastercard Foundation.” Prof. Namaalwa pointed out.
Prof. Namaalwa equally appreciated the graduates for helping achieve the Mastercard Foundation’s goals, which aims to educate and empower the next generation of African leaders. She noted that Makerere University has begun implementing the second phase of the Mastercard Foundation Scholars Program, which will span the next ten years. In this phase, the Mastercard Foundation has committed to providing scholarships to 1,000 academically talented youth facing economic hardships, enabling them to access quality education at Makerere University.
She asserted that the Mastercard Foundation prioritizes three key transition pathways: formal employment, entrepreneurship, and further education. She urged the graduates to remain active on all the program’s social media platforms, especially the Alumni WhatsApp platform, as it will be a vital channel for sharing ongoing opportunities from the Mastercard Foundation and other partners.
Ms Aida Aol, the mother of graduate Mr Okello Godfrey, expressed gratitude on behalf of parents and guardians. She thanked the Mastercard Foundation and Makerere University for providing her son and other vulnerable young people with the opportunity to study at one of the best universities in Uganda. Ms. Aol highlighted that she had lost hope for her son’s university education due to financial constraints.
“I cannot thank Mastercard Foundation and Makerere University enough for providing our children with the opportunity to attend one of the best universities in the country. Many of us parents could not afford to send our children here because we did not have the resources to pay for their education,” Ms. Aol remarked.
Ms. Aol stated that she lost her husband when her son was only four years old, and she had since committed herself to ensuring he completed both elementary and high school. However, she reached a critical point where she could no longer afford to support his university education.
Graduates speak out
Awien Rose Madot, a Journalism and Communication graduate, expressed her gratitude to the Mastercard Foundation Scholars Program for transforming her life. The program enabled her to achieve her academic goals and instilled in her a strong sense of responsibility to use her degree to create positive change in the world.
“Accessing higher education can often feel like a distant dream for refugees like me. However, the Mastercard Foundation Scholars Program has served as a powerful beacon of hope. It clearly demonstrates that education is a vital tool for empowerment and transformation, even in the face of adversity. The Program has provided us with financial resources, as well as invaluable mentorship, guidance, and a strong support network for all the scholars involved,” said Madot.
Dr. Raphael Kasuku, a dental surgery graduate, pledged to continue the spirit of giving back to his community by offering dental services. He urged his fellow graduates to utilize the knowledge and skills they acquired through their education to uplift their communities.
“To my fellow graduates, this moment marks not just the end of a chapter but the beginning of an exciting new journey. The world ahead is vast and brimming with opportunities that we are ready to seize. It won’t always be easy, but we must remember that the resilience, determination, and passion that brought us here will continue to propel us forward as we strive to serve our communities.” Dr. Kasuku remarked.
The colourful event was a vibrant gathering held in the gardens of the University Guest House, bringing together a diverse community of program stakeholders. Attendees included members of the University management and the Steering and Selection Committees. Mentors of the Scholars Program, parents and guardians, and alumni also contributed to the inspiring atmosphere. Additionally, representatives from the Mastercard Foundation and program partners joined the celebration, along with numerous well-wishers who continue to support the Program’s mission.
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