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Mak support staff trained in customer care, sustainable investment and retirement planning

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On 25th October 2018, the National Union of Educational Institutions of Uganda (NUEI)-Makerere University Branch with support of the University Management organized a workshop to train Makerere University Support Staff on improving customer care services. Officially opened by the Vice Chancellor of Makerere University, Prof. Barnabas Nawangwe, the one-day workshop introduced participants to sustainable investment ideas and viable procedures of planning for their retirement.

The Vice Chancellor thanked Makerere University Support Staff for serving the University diligently.  He urged staff to have a positive attitude towards their jobs and encouraged them to handle university customers with respect and care. “Students are our number one customers; we should therefore handle them with respect. Next on the list are the parents, visitors, collaborators among others,” said the Vice Chancellor.

The Vice Chancellor Prof. Barnabas Nawangwe, the Director of Human Resource Mr. Andrew Abunyang and Hajati Sharifa Buzeki during the workshop.

Prof. Barnabas Nawangwe encouraged staff to market and promote Makerere University’s achievements when he said, “Makerere University belongs to all of us.  We are the University, we must therefore protect its reputation and image. What we do will either lift its name or tarnish it.”

The Director of Human Resources, Mr. Andrew Abuyang appealed to staff to perform their duties with commitment and humility. “We should be proud of the organization that we are working with, be able to defend it. Most of us derive our livelihoods from here,” he explained.

The Chairperson of the National Union of Educational Institutions of Uganda (NUEI)-Makerere University Branch Mr. Twesigye Bruce emphasized the need to promote and recognize outstanding workers. According to him, this will increase productivity and efficiency among staff.

The National Union of Educational Institutions of Uganda (NUEI)-Makerere University Branch Mr. Twesigye Bruce.

The well attended workshop, kicked off with a presentation from Hajati Sharifa Buzeki, Commissioner of Human Resource Management, Ministry of Public Service on proper customer care services. According to Hajati Buzeki, customer care is a vital element of institution- client relationship and can strongly impact the operations of the institution and its image. It consists of a collective set of policies that govern how the institution and its employees interact with its customers.

Therefore, to win the hearts of customers, she urged support staff to serve the clients with a positive attitude and humility. She also advised them to have respect to customers’ interests, use need technical support and knowledge to enhance the level of customer satisfaction.

 Hajati Buzeki interacting with participants.

“For Institutions like Makerere University to thrive, we should improve on how we handle clients. The Principle of Customer care states that; ‘do to the people what you want to be done to you’. We should therefore deliver well to the people’s expectations.  At its core, quality customer service is about making sure our customers feel they are valued, treated fairly and appreciated,” she said.

Taking participants through the viable procedures of planning for their retirement, Mr. Joseph Njuguna, Manager for Scheme Operations at Octagon Uganda Limited said that retirees can easily lose all their benefits from late life experimental investments and can suffer personal life mishaps if they do not plan well for their retirement.

According to Mr. Njuguna, workers tend to perceive retirement more as a distant phenomenon. For many workers, retirement comes as a shock that is hard to contain.

75% of retirees who are paid lump-sum benefits consume them. He also illustrated that for lump-sum benefits received by retirees and invested in a business, 48% turned out to be unprofitable, 31% had operating profitability, and 21% collapsed.

“We need to have a solid plan for our desired lifestyle after retirement. We should make a financial plan, engage our legal officers, think of an income that will sustain us and be able to cater for both our insurance and medical needs. Remember that the more we age, the more we are susceptible to suffer from different illnesses. We should not look at our children as some form of insurance strategy. We need to be able to sustain ourselves with a good degree of independence since we have our retirement benefits as a starting point,” he said.

He demonstrated that about 75% of retirees who are paid lump-sum benefits consume them. He also illustrated that for lump-sum benefits received by retirees and invested in a business, 48% turned out to be unprofitable, 31% had operating profitability, and 21% collapsed.

He introduced members to a new retirement income option of Annuities; designed to protect people from the risk of outliving their income. According to him, Annuity arrangements allow the retiree to have guaranteed income for life or for a convenient number of years after retirement.

Mr. Joseph Njuguna, Manager for Scheme Operations at Octagon Uganda Limited said that retirees can easily lose all their benefits from late life experimental investments and can suffer personal life mishaps if they do not plan well for their retirement.

“This follows a stipulated premium paid by the person seeking the annuity (annuitant) either through prior instalments or in a single payment, such as a member’s accumulated (prescribed portion or all) benefits upon retirement. Annuities are provided by insurance companies which are licensed to provide this service in accordance with the Law,” he said.

Mr. Njuguna briefed participants on how to create suitable and sustainable businesses. He advised workers to always invest in businesses or services in which they have experience or knowledge. “Being a professor at University, does not guarantee that you are a professor in poultry farming. You need to invest wisely, ensure that the business or investment idea you are undertaking is in line with your knowledge, experience and interest in order to avoid severe losses. Before you start a business, know its challenges,” he advised.

One of the particpants raising her points during the workshop.

The Principal of the College of Computing and Information Sciences Prof. Tonny Oyana advised staff to use the financial wisdom given by God when investing in businesses.  “God designed us to thrive and gave us a business model. God says if you are hardworking, He will reward you and if you are lazy you will die of poverty. Work hard and plan for yourself and your family,” he said.

Mr. Joseph Musoke, the representative of the support staff on the Makerere University Council, thanked the organizers for the successful workshop. He also appreciated the presenters for the informative and inspirational interactions.

Article by Nabatte Proscovia, Mak Public Relations Office.

 

Proscovia Nabatte

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Admission Lists for – Bachelor of Laws 2025-26

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The Office of the Academic Registrar, Makerere University has released the admission lists for Bachelor of Laws for the Academic Year 2025/2026.

Please note that the list includes Government Sponsorship for Bachelor of Laws i.e  A-Level (Direct Entry), Bachelor of Laws-Day – (LAW) and Bachelor of Laws-Afternoon – (LAA)

The lists can be accessed below:

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Undergraduate Admission List Self Sponsorship Scheme 2025/2026

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Mak CoBAMS Graduands jubilate on the third session of the 72nd Graduation held on 25th May 2022.

The Office of the Academic Registrar, Makerere University has released the undergraduate admission lists for self-sponsored students for the Academic Year 2025/2026. The cut-off points can be accessed by following this link.

Please see attachment below for the A-Level Applicants who have been successful.

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Makerere University Receives 700 Tablets from UBOS to Boost Statistical Activities

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Dr. Chris Mukiza (L) hands over the donation to Prof. Buyinza Mukadasi (2nd L) as UBOS Board Director Dr. Allen Kabagenyi and other officials witness on 30th June 2025. Makerere University receiving 700 digital tablets from the Uganda Bureau of Statistics (UBOS), aimed at enhancing statistical research, teaching, and data-driven decision-making across the institution, 30th June 2025, Kampala Uganda, East Africa.

Makerere University has received 700 digital tablets from the Uganda Bureau of Statistics (UBOS), aimed at enhancing statistical research, teaching, and data-driven decision-making across the institution.

The donation was made on June 30, 2025, as part of UBOS’ broader initiative to distribute a total of 3,025 tablets to ten government-funded institutions of higher learning. The handover ceremony was attended by Makerere’s Acting Deputy Vice Chancellor for Academic Affairs, Prof. Buyinza Mukadasi and Mr. Simon Kizito, the Deputy University Secretary among other Vice Chancellors and accounting officers.

Vice Chancellors from government-funded institutions of higher learning that received the donation of tablets from UBOS. Makerere University receiving 700 digital tablets from the Uganda Bureau of Statistics (UBOS), aimed at enhancing statistical research, teaching, and data-driven decision-making across the institution, 30th June 2025, Kampala Uganda, East Africa.
Vice Chancellors from government-funded institutions of higher learning that received the donation of tablets from UBOS.

Dr. Allen Kabagenyi, a UBOS Board Director, who coordinated the distribution of the tablets to the respective 10 Public universities, underscored the significance of inter-institutional collaboration in fostering a data-literate and innovative generation. “This initiative is a testament to the power of partnerships between public institutions. In a country like Uganda, with one of the youngest populations globally, equipping our future leaders with the right tools is critical to achieving both national and global development goals,” she remarked.

The tablets had initially been procured and deployed during the recently concluded National Population and Housing Census. UBOS Executive Director Dr. Chris Mukiza explained that their redistribution marks the beginning of the Bureau’s post-census utilization strategy.

Dr. Chris Mukiza (L) flanked by his Board Director Dr. Allen Kabagenyi (R) addressing the meeting. Makerere University receiving 700 digital tablets from the Uganda Bureau of Statistics (UBOS), aimed at enhancing statistical research, teaching, and data-driven decision-making across the institution, 30th June 2025, Kampala Uganda, East Africa.
Dr. Chris Mukiza (L) flanked by his Board Director Dr. Allen Kabagenyi (R) addressing the meeting.

“We acquired 120,000 tablets to conduct the census, and as we committed earlier, we are ensuring that these resources continue to serve the country even after the census,” said Dr. Mukiza. “Our expectation is that these tablets will strengthen data collection, teaching, and research in universities and higher institutions. We want to see a culture where statistics are not only produced but also actively used to influence development outcomes.”

Dr. Mukiza encouraged academic institutions to take full advantage of the extensive data available at UBOS, emphasizing that greater use of statistical resources will translate into more impactful research and policy interventions.

Some of the accounting officers who attended the handover ceremony. Makerere University receiving 700 digital tablets from the Uganda Bureau of Statistics (UBOS), aimed at enhancing statistical research, teaching, and data-driven decision-making across the institution, 30th June 2025, Kampala Uganda, East Africa.
Some of the accounting officers who attended the handover ceremony.

During the same event – cultural institutions also received tablets.

With this donation, Makerere University is well-positioned to further empower students and researchers in statistical analysis, evidence-based planning, and innovation-driven teaching.

Betty Kyakuwa
Betty Kyakuwa

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