General
Mak support staff trained in customer care, sustainable investment and retirement planning
On 25th October 2018, the National Union of Educational Institutions of Uganda (NUEI)-Makerere University Branch with support of the University Management organized a workshop to train Makerere University Support Staff on improving customer care services. Officially opened by the Vice Chancellor of Makerere University, Prof. Barnabas Nawangwe, the one-day workshop introduced participants to sustainable investment ideas and viable procedures of planning for their retirement.
The Vice Chancellor thanked Makerere University Support Staff for serving the University diligently. He urged staff to have a positive attitude towards their jobs and encouraged them to handle university customers with respect and care. “Students are our number one customers; we should therefore handle them with respect. Next on the list are the parents, visitors, collaborators among others,” said the Vice Chancellor.
Prof. Barnabas Nawangwe encouraged staff to market and promote Makerere University’s achievements when he said, “Makerere University belongs to all of us. We are the University, we must therefore protect its reputation and image. What we do will either lift its name or tarnish it.”
The Director of Human Resources, Mr. Andrew Abuyang appealed to staff to perform their duties with commitment and humility. “We should be proud of the organization that we are working with, be able to defend it. Most of us derive our livelihoods from here,” he explained.
The Chairperson of the National Union of Educational Institutions of Uganda (NUEI)-Makerere University Branch Mr. Twesigye Bruce emphasized the need to promote and recognize outstanding workers. According to him, this will increase productivity and efficiency among staff.
The well attended workshop, kicked off with a presentation from Hajati Sharifa Buzeki, Commissioner of Human Resource Management, Ministry of Public Service on proper customer care services. According to Hajati Buzeki, customer care is a vital element of institution- client relationship and can strongly impact the operations of the institution and its image. It consists of a collective set of policies that govern how the institution and its employees interact with its customers.
Therefore, to win the hearts of customers, she urged support staff to serve the clients with a positive attitude and humility. She also advised them to have respect to customers’ interests, use need technical support and knowledge to enhance the level of customer satisfaction.
“For Institutions like Makerere University to thrive, we should improve on how we handle clients. The Principle of Customer care states that; ‘do to the people what you want to be done to you’. We should therefore deliver well to the people’s expectations. At its core, quality customer service is about making sure our customers feel they are valued, treated fairly and appreciated,” she said.
Taking participants through the viable procedures of planning for their retirement, Mr. Joseph Njuguna, Manager for Scheme Operations at Octagon Uganda Limited said that retirees can easily lose all their benefits from late life experimental investments and can suffer personal life mishaps if they do not plan well for their retirement.
According to Mr. Njuguna, workers tend to perceive retirement more as a distant phenomenon. For many workers, retirement comes as a shock that is hard to contain.
“We need to have a solid plan for our desired lifestyle after retirement. We should make a financial plan, engage our legal officers, think of an income that will sustain us and be able to cater for both our insurance and medical needs. Remember that the more we age, the more we are susceptible to suffer from different illnesses. We should not look at our children as some form of insurance strategy. We need to be able to sustain ourselves with a good degree of independence since we have our retirement benefits as a starting point,” he said.
He demonstrated that about 75% of retirees who are paid lump-sum benefits consume them. He also illustrated that for lump-sum benefits received by retirees and invested in a business, 48% turned out to be unprofitable, 31% had operating profitability, and 21% collapsed.
He introduced members to a new retirement income option of Annuities; designed to protect people from the risk of outliving their income. According to him, Annuity arrangements allow the retiree to have guaranteed income for life or for a convenient number of years after retirement.
“This follows a stipulated premium paid by the person seeking the annuity (annuitant) either through prior instalments or in a single payment, such as a member’s accumulated (prescribed portion or all) benefits upon retirement. Annuities are provided by insurance companies which are licensed to provide this service in accordance with the Law,” he said.
Mr. Njuguna briefed participants on how to create suitable and sustainable businesses. He advised workers to always invest in businesses or services in which they have experience or knowledge. “Being a professor at University, does not guarantee that you are a professor in poultry farming. You need to invest wisely, ensure that the business or investment idea you are undertaking is in line with your knowledge, experience and interest in order to avoid severe losses. Before you start a business, know its challenges,” he advised.
The Principal of the College of Computing and Information Sciences Prof. Tonny Oyana advised staff to use the financial wisdom given by God when investing in businesses. “God designed us to thrive and gave us a business model. God says if you are hardworking, He will reward you and if you are lazy you will die of poverty. Work hard and plan for yourself and your family,” he said.
Mr. Joseph Musoke, the representative of the support staff on the Makerere University Council, thanked the organizers for the successful workshop. He also appreciated the presenters for the informative and inspirational interactions.
Article by Nabatte Proscovia, Mak Public Relations Office.
On 20th January 2025, the blazing afternoon sun was temporarily obscured by cloud cover as a convoy complete with VVIP security detail quietly made its way to the Main Building. As the convoy came to a stop at the Main Building’s Eastern staircase, all eyes were peeled to see who this VVIP was. As she emerged, there was no fanfare whatsoever as she proceeded to pleasantly greet the welcoming party. Princess Zahra Aga Khan, graceful by all standards, had arrived at Makerere University, an institution fondly talked about by her father His Late Highness Prince Karim Aga Khan IV.
It was indeed humbling that Princess Zahra Aga Khan, a Member of the Board of Directors of the Aga Khan Development Network (AKDN) and Trustee of the Aga Khan University (AKU) could include Makerere University on her itinerary. She had earlier on the same day paid a courtesy call on the President H.E. Yoweri Kaguta Museveni at State House Nakasero, and presided over the graduation of 120 students of the Aga Khan University-Kampala.
Princess Zahra who was received by the Acting Vice Chancellor, Prof. Buyinza Mukadasi and the Dean Makerere University School of Public Health (MakSPH), Prof. Rhoda Wanyenze was thankful for the warm reception and Makerere’s unwavering legacy.
“My whole life, my father always told me that Makerere was the best University in Africa,” relayed Princess Zahra, before adding “And my whole life he told me how sad it was that tertiary level degrees had been de-funded and what fragility that bred in these countries.” She went on to explain that her father’s philosophy was that if a country cannot train its upper degrees, it cannot build a free, fair and successful economy.
Princess Zahra nevertheless expressed how glad she was to see that Makerere still remains a beacon of higher education, and that the Main Building that was gutted by fire was reconstructed to perfection. “So to come here and see it looking so amazing and beautiful is really good.”
She confessed that her itinerary, though involving many hops to preside over graduations in Kenya, Tanzania and finally Pakistan, was testimony of how much Aga Khan Institutions had evolved over the past twenty years. Princess Zahra explained that partnerships with Makerere and other universities, especially in the aftermath of events such as CoVID-19, were crucial in helping Aga Khan Institutions to adjust. “An institution can become far stronger and more resilient,” she explained.
In his welcome remarks, Prof. Buyinza thanked Princess Zahra for including Makerere on her eventful itinerary. “We are more than a century old and have greatly impacted the development and economy of this country, not on our own, but with the big network of our partners in many respects. Your coming reinforces the resolve that we must work together for the good of humanity.”
The Acting Vice Chancellor equally welcomed members of Princess Zahra’s delegation who included; her daughter Sarah Boyden, Mr. Zakir Mahmood-Chairman Board of Trustees AKU, Mr. Amin Mawji, OBE-Trustee AKDN, Dr. Sulaiman Shahabuddin-President and Vice Chancellor AKU, Dr. Tania Bubela-Provost and Vice President Academic AKU, Zeenat Shahabuddin-Regional CEO for Aga Khan Health Services (AKHS) in East Africa, and Joseph Mwizerwa-Associate Vice Provost AKU-Uganda.
Contributing to the day’s discussion, Dr. Sulaiman Shahabuddin the President and Vice Chancellor AKU who has been in Kampala for the last twenty years, admitted that the new campus in Nakawa heralds a new era of growth as they commence student activities in June 2025.
“Makerere has been and is a distinguished University in Africa. We look forward to engaging and discussing how best we can come up with programmes that can benefit Uganda and Ugandans” he remarked.
As a rejoinder, Prof. Rhoda Wanyenze admitted that AKU’s and Makerere’s academic programmes present a number of potential synergies both in training and research. “Cancer clinical care and research is a big issue for us here; the burden is growing and we need to do more work to be able to characterize exposures and what it is that’s driving it.”
Other areas singled out in the discussion as potential for collaboration included; the environment, climate change and its linkage with health and other issues, and harnessing of the potential Electronic Medical Records (EMR). Makerere University currently partners with the Ministry of Health to roll out EMR systems nationwide, so as to optimize health service delivery in line with the Uganda Vision 2040.
“We have already done quite a number of facilities across the country for HIV, probably more than 1,000, but right now we are moving towards having an integrated electronic system for all care, the interoperability of multiple systems that exist, and being able to scale that up” complemented Prof. Wanyenze.
Prof. Buyinza who brought the lively discussion to a close concurred that a lot of potential areas for collaboration exist between the two partners and reassured Princess Zahra Aga Khan and her delegation of the Makerere’s readiness to undertake joint activities for the good of humanity. He also used the occasion to observe a moment of silence in honour of His Late Highness Prince Karim Aga Khan IV, who passed away on 4th February 2025.
Following the signing of the Vice Chancellor’s Visitors Book, Princess Zahra Aga Khan and her delegation proceeded to the Makerere University Innovation Pod (Mak UniPod), where they received a guided tour from Dr. Cathy Ikiror Mbidde, the Director.
Prof. Henry Alinaitwe on 20th February 2025 officially handed over the Office of Deputy Vice Chancellor (Finance and Administration)-DVCFA to Prof. Winston Tumps Ireeta at a ceremony presided over by the Acting (Ag.) Vice Chancellor, Prof. Buyinza Mukadasi. The handover was witnessed by the University Secretary-Mr. Yusuf Kiranda, Chief Human Resources-Mr. Deus Tayari Mujuni, Chief Internal Audit-Mr. Patrick Akonyet, University Bursar-Mr. Evarist Bainomugisha and Chief Legal Affairs-Ms. Nanyondo Sumaiyah Sebuta.
Equally present to witness the ceremony were the Chief Estates and Works- Eng. Okuk Geoffrey, Dean of Students-Dr. Winifred Kabumbuli, Deputy University Secretary-Mr. Simon Kizito, Mr. Juma Katongole-Representing Director ICT Support, Ms. Susan Mbabazi-Representing Director Gender Mainstreaming, Ag. Manager of Planning and Development-Mr. Emmanuel Kitamirike as well as staff from the Vice Chancellor’s and Deputy Vice Chancellors’ Offices.
Prof. Buyinza Mukadasi in his remarks thanked Prof. Alinaitwe for the effort and support rendered to the University through the DVCFA’s Office and prayed that Makerere could continue tapping into his knowledge.
“As colleagues we have a shared agenda and a common destination as we do the best for Makerere. I thank Prof. Henry Alinaitwe for being a hardworking colleague of great humility, collegiality, and being open-heartedly committed to the principle of trust” remarked Prof. Buyinza, who also expressed belief that God has bigger plans for him as he exits office.
In the same breath, Prof. Buyinza congratulated Prof. Ireeta on his new role, admitting that he has what it takes to carry on from where his predecessor left off. “Thank you for accepting to take on this appointment; it takes a person of great responsibility to accept the huge mandate of this office.”
The Chief Human Resources Officer, Mr. Mujuni thanked Prof. Alinaitwe for steering the Office of the DVCFA and pledged to correspondingly support his new supervisor, Prof. Ireeta. The University Secretary, Mr. Kiranda equally thanked Prof. Alinaitwe for the guidance, support, and flexibility accorded to his office to fulfil its mandate.
“Although it is difficult for us to sit here and witness this handover, we are comforted to have previously worked with Prof. Ireeta and look forward to the continuity in service that his experience presents” added Mr. Kiranda.
The Chief Internal Audit Officer, Mr. Akonyet in his tribute thanked Prof. Henry Alinaitwe for his guidance as immediate supervisor, which helped shape the internal audit function. Like Mr. Kiranda, Mr. Akonyet thanked Prof. Ireeta for his support as a member of the University Council’s Audit Committee and expressed confidence that his passion for service would greatly benefit the University in his new role.
Presenting his handover report, Prof. Henry Alinaitwe reflected on a number of achievements such as: Mobilising resources for the Makerere@100 Celebrations and other activities; establishing the Grants Administration and Management Support Unit (GAMSU); realigning Makerere’s Ten-Year Strategic Plan to the Five-Year NDP-recommended interval; Payment of outstanding In-house Benefits; Harmonization of staff salaries; as well as Recruitment, Promotion and Training of staff.
Prof. Alinaitwe equally highlighted achievements such as: Formulation of the ICT Policy and purchase of related equipment; Developing a Security Masterplan and enhancing surveillance, personnel numbers and equipment; Support to Student Affairs Management and Governance including overseeing the Emerging Leaders Program; Renovation of Student Halls of Residence; Establishment of the Disability Support Centre; Leading the Design Team for the Reconstruction of the Main Building; Improving Competitiveness of the Staff Housing Policy; Improving the University Fleet and Vehicle Access Control; Improving the Budgeting Process through Unit Ledgers and Accounts; among others.
He concluded by thanking the University Council and the Vice Chancellor for entrusting him with the role of DVCFA as well as all the support rendered to his office in the execution of his duties. “Whereas I have read out all these various achievements, they have largely been due to all your respective contributions and I thank you for that.”
In his acceptance remarks, Prof. Winston Tumps Ireeta similarly thanked the University Council and Vice Chancellor for entrusting him with the responsibility of overseeing the Office of the DVCFA. He acknowledged that despite the fact that he was taking over from Prof. Alinaitwe on whose behalf he had acted a number of times, he still has big shoes to fill. “However, with my God, all things will work out” he prayed.
The incoming DVCFA requested Prof. Alinaitwe to always accept consultation on matters relating to the office and pledged to be as results-oriented as his predecessors. “Let’s all work together for the good of our University” he concluded.
Following the Handover Ceremony, Prof. Buyinza Mukadasi on behalf of Members of Management presented a plaque to Prof. Henry Alinaitwe in appreciation of his dedicated service as Ag. DVCFA from 16th November 2021 to 19th February 2025.
In a pivotal meeting held earlier this morning, the Acting Deputy Vice Chancellor, Prof. Henry Alinaitwe, met with project implementation partners from the Korea Institute for Development Strategy (KDS) and the Korea National Open University (KNOU) to discuss the upcoming Project for Enhancing the Distance Education Environment at Makerere University in Uganda (2024-2028). This collaboration, set to launch on February 27, 2025, is poised to revolutionize the university’s distance learning initiatives.
The project, which is generously funded by the Korean Government through KOICA (Korea International Cooperation Agency), will receive a substantial investment of USD 12.2 million. It aims to address critical areas in e-learning at Makerere University, with key components focusing on the development of a comprehensive e-learning master plan, capacity building for staff in Open and Distance eLearning (ODeL), equipping two state-of-the-art content development studios, and the development of necessary infrastructure.
Prof. Henry Alinaitwe expressed his enthusiasm for the partnership, stating, “This project marks a significant milestone for Makerere University as we strive to enhance our distance learning capabilities. The integration of advanced technology and capacity building will not only improve the quality of education but also ensure greater accessibility for learners across the region. We are grateful for the generous support from the Korean Government and look forward to the successful implementation of the project.”
The delegation from Korea, led by Prof. Chun Se yeoung, also expressed their commitment to the success of the project. Prof. Chun Se yeoung remarked, “We are excited to partner with Makerere University on this transformative project. We believe that by enhancing the distance education environment at Makerere, we will not only benefit the university but contribute to the development of higher education in Uganda and the broader East African region. Our goal is to build a sustainable and scalable model that empowers educators and students alike.”
The project is expected to have a lasting impact, significantly strengthening Makerere University’s capacity to offer high-quality education remotely, thereby increasing access to learning opportunities for students across Uganda and beyond.
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