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Mak support staff trained in customer care, sustainable investment and retirement planning

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On 25th October 2018, the National Union of Educational Institutions of Uganda (NUEI)-Makerere University Branch with support of the University Management organized a workshop to train Makerere University Support Staff on improving customer care services. Officially opened by the Vice Chancellor of Makerere University, Prof. Barnabas Nawangwe, the one-day workshop introduced participants to sustainable investment ideas and viable procedures of planning for their retirement.

The Vice Chancellor thanked Makerere University Support Staff for serving the University diligently.  He urged staff to have a positive attitude towards their jobs and encouraged them to handle university customers with respect and care. “Students are our number one customers; we should therefore handle them with respect. Next on the list are the parents, visitors, collaborators among others,” said the Vice Chancellor.

The Vice Chancellor Prof. Barnabas Nawangwe, the Director of Human Resource Mr. Andrew Abunyang and Hajati Sharifa Buzeki during the workshop.

Prof. Barnabas Nawangwe encouraged staff to market and promote Makerere University’s achievements when he said, “Makerere University belongs to all of us.  We are the University, we must therefore protect its reputation and image. What we do will either lift its name or tarnish it.”

The Director of Human Resources, Mr. Andrew Abuyang appealed to staff to perform their duties with commitment and humility. “We should be proud of the organization that we are working with, be able to defend it. Most of us derive our livelihoods from here,” he explained.

The Chairperson of the National Union of Educational Institutions of Uganda (NUEI)-Makerere University Branch Mr. Twesigye Bruce emphasized the need to promote and recognize outstanding workers. According to him, this will increase productivity and efficiency among staff.

The National Union of Educational Institutions of Uganda (NUEI)-Makerere University Branch Mr. Twesigye Bruce.

The well attended workshop, kicked off with a presentation from Hajati Sharifa Buzeki, Commissioner of Human Resource Management, Ministry of Public Service on proper customer care services. According to Hajati Buzeki, customer care is a vital element of institution- client relationship and can strongly impact the operations of the institution and its image. It consists of a collective set of policies that govern how the institution and its employees interact with its customers.

Therefore, to win the hearts of customers, she urged support staff to serve the clients with a positive attitude and humility. She also advised them to have respect to customers’ interests, use need technical support and knowledge to enhance the level of customer satisfaction.

 Hajati Buzeki interacting with participants.

“For Institutions like Makerere University to thrive, we should improve on how we handle clients. The Principle of Customer care states that; ‘do to the people what you want to be done to you’. We should therefore deliver well to the people’s expectations.  At its core, quality customer service is about making sure our customers feel they are valued, treated fairly and appreciated,” she said.

Taking participants through the viable procedures of planning for their retirement, Mr. Joseph Njuguna, Manager for Scheme Operations at Octagon Uganda Limited said that retirees can easily lose all their benefits from late life experimental investments and can suffer personal life mishaps if they do not plan well for their retirement.

According to Mr. Njuguna, workers tend to perceive retirement more as a distant phenomenon. For many workers, retirement comes as a shock that is hard to contain.

75% of retirees who are paid lump-sum benefits consume them. He also illustrated that for lump-sum benefits received by retirees and invested in a business, 48% turned out to be unprofitable, 31% had operating profitability, and 21% collapsed.

“We need to have a solid plan for our desired lifestyle after retirement. We should make a financial plan, engage our legal officers, think of an income that will sustain us and be able to cater for both our insurance and medical needs. Remember that the more we age, the more we are susceptible to suffer from different illnesses. We should not look at our children as some form of insurance strategy. We need to be able to sustain ourselves with a good degree of independence since we have our retirement benefits as a starting point,” he said.

He demonstrated that about 75% of retirees who are paid lump-sum benefits consume them. He also illustrated that for lump-sum benefits received by retirees and invested in a business, 48% turned out to be unprofitable, 31% had operating profitability, and 21% collapsed.

He introduced members to a new retirement income option of Annuities; designed to protect people from the risk of outliving their income. According to him, Annuity arrangements allow the retiree to have guaranteed income for life or for a convenient number of years after retirement.

Mr. Joseph Njuguna, Manager for Scheme Operations at Octagon Uganda Limited said that retirees can easily lose all their benefits from late life experimental investments and can suffer personal life mishaps if they do not plan well for their retirement.

“This follows a stipulated premium paid by the person seeking the annuity (annuitant) either through prior instalments or in a single payment, such as a member’s accumulated (prescribed portion or all) benefits upon retirement. Annuities are provided by insurance companies which are licensed to provide this service in accordance with the Law,” he said.

Mr. Njuguna briefed participants on how to create suitable and sustainable businesses. He advised workers to always invest in businesses or services in which they have experience or knowledge. “Being a professor at University, does not guarantee that you are a professor in poultry farming. You need to invest wisely, ensure that the business or investment idea you are undertaking is in line with your knowledge, experience and interest in order to avoid severe losses. Before you start a business, know its challenges,” he advised.

One of the particpants raising her points during the workshop.

The Principal of the College of Computing and Information Sciences Prof. Tonny Oyana advised staff to use the financial wisdom given by God when investing in businesses.  “God designed us to thrive and gave us a business model. God says if you are hardworking, He will reward you and if you are lazy you will die of poverty. Work hard and plan for yourself and your family,” he said.

Mr. Joseph Musoke, the representative of the support staff on the Makerere University Council, thanked the organizers for the successful workshop. He also appreciated the presenters for the informative and inspirational interactions.

Article by Nabatte Proscovia, Mak Public Relations Office.

 

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Vice Chancellor Updates Media on Medical Drones, Road Safety Research & Various Issues

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Prof. Buyinza Mukadasi (Centre) with Dr. Andrew Kambugu (Left) and Dr. Fredrick Oporia (Right) at the Press Briefing on 29th May 2025. Press Conference featuring Infectious Diseases Institute—the IDI Medical Drone Programme and Kampala Status Summary 2023 on Road Safety Risk Factors, conducted under the Bloomberg Philanthropies Initiative for Global Road Safety. This collaborative effort between the Johns Hopkins International Injury Research Unit and our Trauma, Injury, and Disability Unit (TRIAD) Makerere University School of Public Health (MakSPH), Senior Common Room, Main Builing, Makerere University, Kampala Uganda, East Africa.

The Acting Vice Chancellor, Prof. Buyinza Mukadasi on Thursday 29th May, 2025 held a press conference to update members of the Media on the Infectious Diseases Institute (IDI) Medical Drone Programme, and the Kampala Status Summary 2023 on Road Safety Risk Factors, conducted under the Bloomberg Philanthropies Initiative for Global Road Safety, a collaborative effort between the Johns Hopkins International Injury Research Unit and the Trauma, Injury, and Disability (TRIAD) Unit at Makerere University School of Public Health (MakSPH). Also presented were updates on; Digital Certification of Academic Transcripts, Digital Supervision of Graduate Students, Inclusive e-Learning and Smart Classrooms, and Launch of the Artificial Intelligence (AI) Laboratory at the College of Computing and Information Sciences (CoCIS).

The event held in the Senior Common Room, Main Building, was on behalf of the Vice Chancellor, Prof. Barnabas Nawangwe presided over by the Acting (Ag.) DVC AA and substantive Academic Registrar, Prof. Buyinza Mukadasi. Presentations were made by Executive Director of the Infectious Diseases Institute (IDI), Dr. Andrew Kambugu and Head of the Trauma, Injuries, and Disability (TRIAD) Unit, Dr. Fredrick Oporia. Dr. Jimmy Osuret and Dr. Esther Bayiga from TRIAD supplemented Dr. Oporia’s presentation. In attendance were; the Director for ICT Support (DICTS)-Mr. Samuel Mugabi, Deputy Chief – Public Relations-Ms. Betty Kyakuwa, Deputy Chief Security Officer-Mr. Musa Mulindwa and other university officials.

The proceedings of the Press Conference follow below;

Vice Chancellors’ Press Statement

Good morning colleagues, members of the press,

It is my pleasure to welcome you to this important media briefing, where we share compelling findings from two groundbreaking studies that reflect Makerere University‘s ongoing commitment to impactful research, innovation, and community transformation.

The first is a pioneering initiative led by the Infectious Diseases Institute—the IDI Medical Drone Programme. This project explores the use of drone technology to deliver lifesaving HIV medications and test samples to hard-to-reach populations, particularly in Kalangala District and the West Nile region. The study demonstrates how drones can overcome logistical barriers, reduce costs, and enhance access to critical healthcare in some of Uganda’s most underserved communities.

The second study is the Kampala Status Summary 2023 on Road Safety Risk Factors, conducted under the Bloomberg Philanthropies Initiative for Global Road Safety. This collaborative effort between the Johns Hopkins International Injury Research Unit and our Trauma, Injury, and Disability Unit here at Makerere University presents over two years of data on vehicle speed and helmet use in Kampala. It provides vital insights into the human behaviours and systemic gaps contributing to road traffic injuries and fatalities—particularly among vulnerable road users. The study also offers evidence-based recommendations for enforcement, planning, and public health messaging aimed at making Kampala’s roads safer for all.

We are proud to support this kind of research that not only advances knowledge but also drives tangible improvements in public health and safety.

Before I invite the researchers to present their findings, allow me to briefly highlight some transformative developments in the areas of academic registry and ICT advancement here at Makerere University:

  1. Digital Certification of Academic Transcripts:
    • Alumni can now certify their transcripts digitally through the Makerere Academic Records System (Mak-ARS https://makars.mak.ac.ug/), eliminating the need for physical visits. This user-friendly platform allows access from anywhere in the world, supported by comprehensive video tutorials and public communications.
  2. Digital Supervision of Graduate Students
    • We have introduced the Research Information Management System (Mak-RIMS), piloted at the College of Agriculture and Environmental Sciences, to streamline the supervision of Master’s and PhD research. This initiative enhances accountability, timely feedback, and is now being rolled out university-wide to improve graduation rates.
  3. Inclusive eLearning and Smart Classrooms
    • Through support from development partners and the Government of Uganda, we are establishing multimedia studios and smart classrooms across our colleges. These state-of-the-art facilities are designed to produce professional, accessible learning content, including tools tailored for students with visual and auditory disabilities. This aligns with our goal of equitable, globally competitive education.
  4. Launch of the AI Laboratory at CoCIS:
    • The newly launched Artificial Intelligence Laboratory will spearhead the development of AI-enabled solutions tailored to Uganda’s socio-economic needs, including localized assistive eLearning tools and context-sensitive curriculum development.

These initiatives are part of our broader vision to transform Makerere University into a research-led, inclusive, and globally relevant institution.

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Prof. Aina Visits Mak, Evaluates CECAP II Progress

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Prof. Omotade Akin Aina (Left) receives the Makerere Souvenir Book from Prof. Tonny Oyana as Prof. Julius Kikooma (2nd Right) and Mr. Charles Lwanga (Right) witness. Prof. Omotade Akin Aina-Carnegie Corporation of New York meeting to discuss progress of Consolidating Early Career Academics Programme (CECAP) phase II, which focuses on fostering academic development and research among early-career academics, 23rd May 2025, Main Building, Makerere University, Kampala Uganda, East Africa.

The Senior Program Director, Higher Education and Research in Africa, International Program, Carnegie Corporation of New York, Prof. Omotade Akin Aina on 23rd May 2025 visited Makerere University during his short trip to Kampala. Prof. Aina was received on behalf of the Vice Chancellor, Prof. Barnabas Nawangwe by Prof. Tony Oyana, Principal of the College of Computing and Information Sciences (CoCIS).

During his visit, Prof. Aina met with the Project Implementation Committee, representatives from the Consolidating Early Career Academics Programme (CECAP) phase I Fellowship Cohort, and current Fellows of phase II. The meeting discussed the progress of CECAP II, which focuses on fostering academic development and research among early-career academics.

Left to Ritght: Dr. Jesca Nakavuma and Prof. Julius Kikooma alongside Prof. Omotade Akin Aina during the meeting. Prof. Omotade Akin Aina-Carnegie Corporation of New York meeting to discuss progress of Consolidating Early Career Academics Programme (CECAP) phase II, which focuses on fostering academic development and research among early-career academics, 23rd May 2025, Main Building, Makerere University, Kampala Uganda, East Africa.
Left to Ritght: Dr. Jesca Nakavuma and Prof. Julius Kikooma alongside Prof. Omotade Akin Aina during the meeting.

CECAP II is being implemented by Makerere University in collaboration with four other Ugandan public universities, including; Busitema University, Gulu University, Kyambogo University and Mbarara University of Science and Technology. Prof. Mukadasi Buyinza, the Project Principal Investigator was represented at the meeting by the Director of Graduate Training, Prof. Julius Kikooma.

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Directorate of Graduate Equips Schools and Colleges with Training in Philosophy of Methods

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By Moses Lutaaya

The Directorate of Graduate Training at Makerere University has equipped several Senior ranking lecturers with expert knowledge in a Training of Trainers’ workshop on “Philosophy of Methods”.

In his remarks at the opening of a 3-day training workshop at Level4 Conference Hall – Senate Building, the Director of Graduate Training Prof. Julius Kikooma said, “The teaching of Philosophy of Methods gives all participants the fundamentals to extend knowledge to other learners, hence its importance in upholding the Makerere University values.”

Kikooma urged and challenged the participants to also attend and actively participate in the follow up of learners’ training of students, stating that the PhD students need support as the directorate continues to coordinate the curriculum of PhD by-research that was approved by the senate recently.

“To holistically implement the senate approved PhD curriculum, we are coordinating capacity building trainings of all stake holders in a structured approach with the different units of the University. Many more trainings including Training of Trainers in advanced research methods course are on the way.”

He further urged the participants to be intentional in their teaching profession and in whatever they were doing, adding “Apart from focusing on practices as teachers and researchers, we can engage in wider philosophical debates in our research areas so that we are relevant in the society and in the empowerment of PhD research students.”

 The participants for the Philosophy of Methods training were from College of Humanities and Social Sciences, College of Education and External Studies, Makerere University Business School among others.

During the same training, Dr. Dickson Kanakulya stressed the need to train senior lecturers in the Philosophy of Methods, saying, “The biggest connection is that societal problems require concrete research to find solutions. Our challenge in Africa is that we employ a short barrow approach to find solutions to problems. This cannot work. We need consistent researchers to solve problems. Lasting solutions to societal issues can only be got through training such as Philosophy of Methods, where researchers come up with new models for societal solutions.”

Prof. Julius Kikooma pose for a photo with participants and facilitators.

Dr. Kanakulya said that Makerere University remains the biggest research University in Africa and philosophy of Methods helps to come up with good research tools that produce good research outputs. “Research has shown that the higher the number of PhD researchers in any given country, the higher the levels of development of that country e.g. the USA, China etc., adding that research is not limited to only medicinal or agricultural related issues.”

He said philosophy of methods, encourages philosophical creativity in research, “It is meant to bring out philosophical generation of concepts, theories and ideas. It is meant to encourage students to question the existing philosophical assumptions and status quo in a given field of knowledge such that new philosophical concepts are created.”

 For successful rollout of government programs like the National Development Plan 4, Dr. Kanakulya said that Philosophy of Methods training needs to be integrated into such systems. “Philosophy of Methods focuses on ethical thinking aspects. For example, for a better rollout of the Parish Development Model, we need implementers to be ethical.” He added.

 Prof. Sulait Tumwiine, the associate Dean of Faculty of Graduate Studies and Research at MUBS said, “This is a discussion where new ideas are shared to guide and gauge applicability in the current knowledge diversity coupled with lots of technological development including Artificial Intelligence and Chat GPT.”

He added, “As professors of Universities, we need to understand how we leverage on what comes up so that it does not take our space, but also appreciate how we can support growth of knowledge. The Philosophy of Methods training is the answer.”

 Dr. Jim Spire Ssentongo highlighted that Philosophy uses more of the critical mind than Science. He added that philosophy is more of speculation of the mind.

“Sustainability of philosophy Education encourages us to continue training. Philosophy being the oldest discipline retained special status in the academia as a pinnacle of pursuit of knowledge. All disciplines have major elements of philosophy citing examples in the philosophy of Mathematics and Physics.

Dr. Spire added, “If you do not understand philosophy, you cannot deeply investigate anything because philosophy is the reality of understanding everything. Philosophy is the basis of understanding what knowledge is and how it is arrived at.”

Also participating in the workshop was Prof. Joseph Ntaayi from MUBS, in his remarks he said PhD students need the philosophy of methods training to understand how to best to create knowledge. He added that ontological and epistemological questions that lead to good research design methods can only be answered by this training.

Dr. Robert Kakuru, a Lecturer in the College of Humanities and Social Sciences said that the Philosophy of Methods training is needed by every graduate student as well as supervisors to critically determine the choice of methods to use in academic research. For example, “If one wants to use a questionnaire as an interview approach, one should understand, why that approach and yet without this training, the why cannot be answered.” He added.

The Philosophy of Methods training was organized by Directorate of Graduate Training with funding support from the Consortium for Advanced Research Training in Africa (CARTA).

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