General
Mak support staff trained in customer care, sustainable investment and retirement planning
On 25th October 2018, the National Union of Educational Institutions of Uganda (NUEI)-Makerere University Branch with support of the University Management organized a workshop to train Makerere University Support Staff on improving customer care services. Officially opened by the Vice Chancellor of Makerere University, Prof. Barnabas Nawangwe, the one-day workshop introduced participants to sustainable investment ideas and viable procedures of planning for their retirement.
The Vice Chancellor thanked Makerere University Support Staff for serving the University diligently. He urged staff to have a positive attitude towards their jobs and encouraged them to handle university customers with respect and care. “Students are our number one customers; we should therefore handle them with respect. Next on the list are the parents, visitors, collaborators among others,” said the Vice Chancellor.
Prof. Barnabas Nawangwe encouraged staff to market and promote Makerere University’s achievements when he said, “Makerere University belongs to all of us. We are the University, we must therefore protect its reputation and image. What we do will either lift its name or tarnish it.”
The Director of Human Resources, Mr. Andrew Abuyang appealed to staff to perform their duties with commitment and humility. “We should be proud of the organization that we are working with, be able to defend it. Most of us derive our livelihoods from here,” he explained.
The Chairperson of the National Union of Educational Institutions of Uganda (NUEI)-Makerere University Branch Mr. Twesigye Bruce emphasized the need to promote and recognize outstanding workers. According to him, this will increase productivity and efficiency among staff.
The well attended workshop, kicked off with a presentation from Hajati Sharifa Buzeki, Commissioner of Human Resource Management, Ministry of Public Service on proper customer care services. According to Hajati Buzeki, customer care is a vital element of institution- client relationship and can strongly impact the operations of the institution and its image. It consists of a collective set of policies that govern how the institution and its employees interact with its customers.
Therefore, to win the hearts of customers, she urged support staff to serve the clients with a positive attitude and humility. She also advised them to have respect to customers’ interests, use need technical support and knowledge to enhance the level of customer satisfaction.
“For Institutions like Makerere University to thrive, we should improve on how we handle clients. The Principle of Customer care states that; ‘do to the people what you want to be done to you’. We should therefore deliver well to the people’s expectations. At its core, quality customer service is about making sure our customers feel they are valued, treated fairly and appreciated,” she said.
Taking participants through the viable procedures of planning for their retirement, Mr. Joseph Njuguna, Manager for Scheme Operations at Octagon Uganda Limited said that retirees can easily lose all their benefits from late life experimental investments and can suffer personal life mishaps if they do not plan well for their retirement.
According to Mr. Njuguna, workers tend to perceive retirement more as a distant phenomenon. For many workers, retirement comes as a shock that is hard to contain.
“We need to have a solid plan for our desired lifestyle after retirement. We should make a financial plan, engage our legal officers, think of an income that will sustain us and be able to cater for both our insurance and medical needs. Remember that the more we age, the more we are susceptible to suffer from different illnesses. We should not look at our children as some form of insurance strategy. We need to be able to sustain ourselves with a good degree of independence since we have our retirement benefits as a starting point,” he said.
He demonstrated that about 75% of retirees who are paid lump-sum benefits consume them. He also illustrated that for lump-sum benefits received by retirees and invested in a business, 48% turned out to be unprofitable, 31% had operating profitability, and 21% collapsed.
He introduced members to a new retirement income option of Annuities; designed to protect people from the risk of outliving their income. According to him, Annuity arrangements allow the retiree to have guaranteed income for life or for a convenient number of years after retirement.
“This follows a stipulated premium paid by the person seeking the annuity (annuitant) either through prior instalments or in a single payment, such as a member’s accumulated (prescribed portion or all) benefits upon retirement. Annuities are provided by insurance companies which are licensed to provide this service in accordance with the Law,” he said.
Mr. Njuguna briefed participants on how to create suitable and sustainable businesses. He advised workers to always invest in businesses or services in which they have experience or knowledge. “Being a professor at University, does not guarantee that you are a professor in poultry farming. You need to invest wisely, ensure that the business or investment idea you are undertaking is in line with your knowledge, experience and interest in order to avoid severe losses. Before you start a business, know its challenges,” he advised.
The Principal of the College of Computing and Information Sciences Prof. Tonny Oyana advised staff to use the financial wisdom given by God when investing in businesses. “God designed us to thrive and gave us a business model. God says if you are hardworking, He will reward you and if you are lazy you will die of poverty. Work hard and plan for yourself and your family,” he said.
Mr. Joseph Musoke, the representative of the support staff on the Makerere University Council, thanked the organizers for the successful workshop. He also appreciated the presenters for the informative and inspirational interactions.
Article by Nabatte Proscovia, Mak Public Relations Office.
In a vibrant celebration of youth leadership and African unity, Makerere University hosted the Second Annual Guild Leaders’ Summit, an event that brought together high-profile dignitaries, student leaders, and international partners for a powerful dialogue on the future of the continent. The summit, organized by the Guild Presidents Leadership Academy, served as a rallying point for East Africa’s young leaders to confront Africa’s most urgent challenges—on their own terms and with their own solutions.
A Warm Welcome and Reflections on Makerere’s Legacy
The Vice Chancellor, Professor Barnabas Nawangwe, welcomed the distinguished guests, who included Former President Uhuru Kenyatta of Kenya, Uganda’s Vice President H.E. Jessica Alupo, former Prime Minister Rt. Hon. Ruhakana Rugunda, Justice Simon Byabakama, Hon. Mathew Rukikaire, and European Union Deputy Ambassador Mr. Guillaume Chartrain, among others.
In his address, Prof. Nawangwe reflected on Makerere’s deep historical ties to East Africa’s liberation and development movements. He reminded the audience that Makerere University has been a crucible for the continent’s leadership, stating:
“Jomo Kenyatta was the first person to receive a degree from Makerere when, in 1963, he was awarded an honorary doctorate by then Chancellor Julius Nyerere. All freedom fighters in East Africa studied at Makerere.”
Building on this rich history, Prof. Nawangwe affirmed the university’s current mission to tackle pressing continental issues. “Today,” he said, “Makerere is committed to addressing Africa’s challenges—climate change, disease, poverty, food security, conflict resolution, and economic development. But we cannot do this alone.”
He echoed sentiments later shared by the keynote speaker, stressing that Africa must no longer depend on external interventions:
“Foreign agencies will not solve all Africa’s problems. It is our young people who must step forward and lead the change.”
Uhuru Kenyatta: “You Are the Last Line of Defence”
In a keynote address that resonated deeply with the students and delegates in attendance, Former President Uhuru Kenyatta issued a bold and urgent call to action for Africa’s youth.
“No one is coming to save us,” Kenyatta declared. “You are the last line of defence in the battle to rescue the heart and soul of Africa.”
Positioning today’s youth as the heirs of the continent’s freedom fighters, Kenyatta described the current moment as a new “independence era”—not of political liberation, but of economic and intellectual sovereignty. He urged students to think critically about intra-African trade, which currently accounts for less than 2.5% of global commerce, and to advocate for the removal of internal barriers to trade, innovation, and mobility.
“You are the freedom fighters of this generation,” he said. “Universities must be incubators of change, and students must be the trustees of tomorrow’s Africa.”
Pan-Africanism, Leadership, and Action
Uganda’s Vice President H.E. Jessica Alupo encouraged students to take up the mantle of Pan-Africanism with unwavering commitment. She acknowledged that while the rhetoric of African unity is inspiring, real progress demands more than words:
“You must embrace the spirit of Pan-Africanism. But it is easy to say these words—the challenge lies in collective implementation.”
She emphasized the importance of action-oriented leadership and urged the youth to harness their creativity, energy, and education for the benefit of the continent.
European Union’s Message: Leadership with Integrity
Representing Team Europe, the EU Deputy Ambassador to Uganda, Mr. Guillaume Chartrain, gave a passionate speech on the values of authentic leadership, integrity, and inclusive development. He praised Makerere University as a space where “intellectual ambition meets civic responsibility” and emphasized that leadership is not about prestige, but purpose:
“Be a leader because of what you want to be—not because of what you want to have,” he said.
Citing former Makerere alumni such as Julius Nyerere and Wangari Maathai, Chartrain called on students to model courage, resilience, and humility:
“True leadership emerges in moments of loss—when resilience, not triumph, becomes the measure of one’s character.”
The EU, he said, remains committed to supporting youth through programs like Erasmus+, the EU Youth Sounding Board, and partnerships with organizations like Faraja Africa Foundation and Restless Development. These initiatives empower youth not as symbols, but as active participants in shaping policy and governance.
The Legacy Continues
Throughout the summit, speakers highlighted the importance of legacy and long-term impact. They challenged young leaders to think not just about the present, but about the systems and institutions they will leave behind. In the words of Former President Kenyatta:
“Leadership is not about the next election. It’s about the next generation.”
The summit ended on a high note, with students invigorated and inspired to lead with purpose. As global support grows less predictable and Africa stands at a crossroads, the message from Makerere was clear: the future of the continent is in the hands of its youth. And as the Guild Leaders’ Summit demonstrated, they are ready.
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