General
MURBS Lauded for Initiating Charter and Ambassadors Programme
The Makerere University Retirement Benefits Scheme (MURBS) has been lauded by the regulator; Uganda Retirement Benefits Regulatory Authority (URBRA) for coming up with the Customer Service Charter and Departmental Ambassadors Programme. The two initiatives were launched by the Vice Chancellor, Prof. Barnabas Nawangwe at a well-attended ceremony held on 27th February 2018 in the Tele-presence Centre, Senate Building, Makerere University.
Speaking as Chief Guest at the launch, Prof. Nawangwe thanked the MURBS Board of Trustees for the invitation and great job done so far in managing and growing Members’ savings. He noted that the Departmental Ambassadors Programme was a great initiative in building a solid governance structure for MURBS and the Customer Service Charter was another feather in the cap of an already great performance in as far as reaching out to Members of the scheme was concerned.
“I have already heard of standards that the MURBS Board of Trustees has set in as far as paying Members benefits upon retirement in a record 5 days! I pray that you will continue to uphold this record, which Makerere as the sponsor is keen to emulate,” pronounced the Vice Chancellor amidst bouts of thunderous applause and laughter from the audience.
Prof. Nawangwe however reassured his audience that the University Management was working hard to change the situation of delayed payment of retiree benefits. “I would like to thank the Government for the renewed responsiveness in as far as settling all outstanding arrears with Makerere University is concerned. We are hopeful that the situation is going to improve even further so that people who have diligently served this University for decades can receive their benefits on time.”
He challenged the audience to ponder on the fact that whereas the University’s annual wage bill is approximately UGX130billion, the MURBS fund value is about to hit the UGX120billion mark. This, he noted, should set off a light bulb on our collective potential as university employees to come up with a powerful financial institution, should we choose to save percentages of our earnings way above the mandatory monthly obligations.
The Vice Chancellor also expressed optimism that the MURBS fund value would soon hit the UGX150billion mark, especially as the remuneration for staff continues to improve. He concluded his remarks by congratulating all Departmental Ambassadors upon their nomination and declared the MURBS Customer Service Charter and Departmental Ambassadors Programme duly launched.
In any industry where high standards of compliance are a minimum requirement, it is a rare occurrence for the regulator to publicly commend one of the players. However, there is an exception to this rule for a highly complaint scheme such as MURBS. Speaking on behalf of URBRA the Acting Chief Executive Officer, Mr. Martin Nsubuga noted that MURBS is one of the players that the Authority takes great pride in.
“MURBS has upheld all the good principles of governance required of schemes in the retirement benefits sector. They have also always sent participants to the trainings organised by the Authority and their audited financial accounts for the year 2017 were excellent” said Mr. Nsubuga.
Mr. Nsubuga then thanked the University Management through the Vice Chancellor for complying with the requirement to submit outstanding arrears owed to the scheme, which resulted in the recovery of UGX7.5billion by MURBS. He also commended MURBS for launching the Departmental Ambassadors Programme, noting that this would go a long way in grooming future Trustees for the tasks ahead.
“Anybody who would have served as a Trustee will have a great addition to their CV due to the rigorous training that they must undergo prior to being confirmed and during their service as members of the Board. We believe that the launch of this programme will not only enhance the performance of MURBS but will also be emulated by other players in the sector,” concluded Mr. Nsubuga.
Some of the constituencies that make up the MURBS Board of Trustees are the staff associations namely; Makerere University Academic Staff Association (MUASA), Makerere University Administrative Staff Association (MASA) and the National Union of Education Institutions (NUEI). Speaking on behalf of his fellow leaders, the Chairperson MASA, Mr. Vincent Abigaba commended MURBS for the great services offered to the staff of Makerere University.
“The launch of the Departmental Ambassadors Programme is an indicator that you are practicing good corporate governance. I have no doubt that you will deliver to the expectations of the members. I thank you for engaging us and inviting members to participate in the management of MURBS activities,” said Mr. Abigaba.
To the ordinary man, the world of Capital Markets and its myriad of associated jargon can be quite a puzzle. It was therefore only befitting that at this double launch, a professional with a wealth of experience in the field and an eye on the state of the national and regional market be invited to give a keynote address. Enter in Mr. Stephen Kaboyo, Managing Director, Alpha Capital Partners.
A trained professional with a wealth of experience spanning over 20 years in Financial Markets, Mr. Kaboyo kicked off his keynote address by congratulating MURBS for pursuing a professional approach to financial reporting and governance. He admitted that retirement benefits; although an interesting topic and venture, was very complicated to understand and had its fair share of jargon.
He however challenged the Members to hold their Trustees accountable by seeking explanations for any matter they didn’t understand. “You pay the Trustees so call them up and ask them questions pertaining to your retirement benefits. It is important that you understand how your benefits are managed. You have to understand your role as a member and that of all the service providers involved” said Mr. Kaboyo, before adding “knowing how your investments perform is critical to understanding the risks involved in managing your benefits and how much you take home at the end of the day.”
Mr. Kaboyo urged the members to always attend MURBS meetings and seek to understand the scheme from the basics. He however noted the need to introduce a comprehensive financial wellness programme that holistically looks at how to set financial goals, carry out financial planning and a host of other activities that can inform retirement benefits education.
With regard to the market trends, Mr. Kaboyo begrudgingly noted that the Ugandan capital markets were neither deep nor well developed. He observed that the Government Bond market offered the best options and there were no corporate bond markets worth talking about. Additionally, the capital markets have not registered any new listing in the last seven years.
He therefore advised the scheme managers to adopt diversification as an approach to investment and avoid concentrated investment in one portfolio. “I urge you to shift from fixed income portfolio and look at things like real estate. With regard to geographical diversification, I urge URBRA through Mr. Nsubuga to provide MURBS and other players in the market with the regulatory guidance to invest in diverse geographical locations” added Mr. Kaboyo.
Treading lightly lest he threw a spanner in the works of service providers, Mr. Kaboyo touched on the need to consider in-house management versus external management of scheme assets. “I encourage Trustees to look beyond the return on investment to the return on cost. Consider retaining some activities under in-house management if the return on cost is high. However, I must warn that this approach calls for the recruitment and retention of a robust in-house investment team,” he advised.
Mr. Kaboyo concluded his keynote by urging MURBS management to continue upholding good governance practices such as openness and transparency. “A strong governance structure is key to managing conflict of interest, which will always creep up on you at the least expected time.”
The Secretary to the Board of Trustees-Dr. John Kitayimbwa in moving a vote of thanks praised Mr. Kaboyo for agreeing to deliver the keynote. He also expressed appreciation for the advice and tips freely dispensed during the delivery of the keynote. He acknowledged the need to incorporate an investment chart in the next financial report, which will help members understand the flow of their savings right from deduction to investment. “We shall also share the MURBS real estate property model with members at the next opportune time,” he added.
Reacting to some of the responses from the audience, Dr. Kitayimbwa noted that the Departmental Ambassadors had their work cut out in as far as taking MURBS services closer to their units. Whereas the Trustee deed specifies that anyone above 50 years is ineligible to join the scheme, there exists a niche of potential members who upon hitting 55years are eligible to receive their retirement benefits from the National Social Security Fund (NSSF) but are ineligible to save with MURBS until their retirement at 60years. Dr. Kityimbwa therefore tasked the Departmental Ambassadors to seek their constituents’ opinions on this matter as their first assignment.
Giving the closing remarks at the launch, Chairperson, Board of Trustees, Mr. Wilber Grace Naigambi thanked all present for taking time to attend the event. Earlier he had shared that MURBS Departmental Ambassadors are members who will volunteer to endorse and promote MURBS’ values, beliefs and mission at the University Departmental levels.
“The scheme growth and sustainability of MURBS benefits all of us. Let us therefore work together to strengthen the governance and management of MURBS” concluded Mr. Naigambi.
Article by Public Relations Office
Makerere University staff have been urged to embrace servant leadership, integrity and compassion as they prepare to welcome students for the 2026/2027 Academic Year.
The call was made during the Makerere University Staff Prayer Breakfast held on 31st July 2026 at St. Francis Students Centre Upper Hall under the theme “Faithful Stewards: A Servant Heart with Integrity and Wisdom,” drawn from Colossians 3:23–24 and Mark 10:35–45.
The prayer breakfast brought together members of Council, University Management, academic, and administrative staff to dedicate the new academic year to God while reflecting on their responsibility of serving students with excellence, humility and integrity.
A Call to Seek God’s Wisdom
Host Rev. Dr. Lydia Nsaale Kitayimbwa reminded staff that no amount of professional experience or academic expertise can replace God’s guidance.
She noted that the University’s mission can only be fulfilled when staff continually seek God’s wisdom in serving students and one another.
“There is no amount of experience or expertise that can replace God’s wisdom.”
Rev. Dr. Kitayimbwa observed that students remain the reason universities exist and challenged staff to approach their work as a calling rather than merely employment.
“Without students, there is no university,” she said, encouraging members of staff to remain united, avoid unhealthy competition and trust God as they begin another academic year.
She further urged staff to become faithful stewards who work together in harmony, which she summed up as, “United we stand; divided we fall.”
A Community, Not Just a Centre of Research
In her remarks, Dean of Students Dr. Winnie Kabumbuli welcomed the Council Chairperson, the Deputy Vice Chancellor (Academic Affairs) and Members of Management to the breakfast, and reminded staff that a university’s value cannot be measured by research and innovation alone.
She described Makerere as a community held together by the spiritual as well as academic wellbeing of its people, and called on staff to renew their commitment to one another as much as to the institution they serve.
Draw Inspiration From Stewardship
Representing the Vice Chancellor, Prof. Barnabas Nawangwe, Deputy Vice Chancellor (Academic Affairs) Prof. Sarah Ssali told staff that this year’s breakfast carried special significance.
“This is the first prayer breakfast we are having ever since we launched our strategic plan,” she said, referring to the University’s new Strategic Plan, launched on 2nd July 2026.
She encouraged staff to hold on to the morning’s reflections as a guide for implementing the plan over the next five years, describing Makerere as an institution many families choose above all others for the vision and training it offers their children. She urged staff to see themselves as stewards of that trust rather than simply employees carrying out a job.
Compassion and Discipline Must Go Together
Delivering her remarks, Makerere University Council Chairperson Dr. Lorna Magara challenged staff to strike a balance between compassion and discipline when dealing with students.
She observed that many students face different personal and academic challenges, making encouragement and timely support essential throughout their university journey.
“A word of encouragement can restore hope and prevent costly mistakes,” she noted.
Dr. Lorna encouraged lecturers and administrators to respond promptly to students’ concerns, explaining that delays, insensitive decisions and abuse of authority can discourage students and negatively affect their academic experience.
She reminded staff that students often remember how they were treated long after they have forgotten what was taught in class.
“Students may eventually forget what we teach them, but they will always remember how we treated them.”
She added that education goes beyond transferring knowledge.
“Education is more than knowledge. We communicate life, character and values.”
Quoting Mark 10, Dr. Lorna called upon staff to embrace servant leadership by exercising authority with humility, integrity and accountability.
She encouraged members of staff to ask themselves whether they would treat every student the same way ashey would treat their own child.
“We may not always have all the answers,” she said, “but we can communicate honestly, take responsibility and treat every student with dignity.”
She concluded by urging different colleges and administrative units to work together instead of operating in isolation, noting that unity strengthens the University community.
Referring to Galatians 6:2, she reminded staff to carry one another’s burdens and remain faithful stewards of the responsibility entrusted to them.
Servant Leadership Begins with Faithfulness
Delivering the keynote address, Dr. James Magara, husband to Dr. Lorna Magara, called on members of staff to embrace servant leadership grounded in humility, faithfulness and service to others.
Drawing from Mark 10:35–45, Dr. Magara reflected on the account in which James and John asked Jesus for positions of honour in His kingdom, prompting discontent among the other disciples. He observed that despite walking closely with Christ, the disciples continued to struggle with the desire for status and recognition. He noted that such competition remained evident even during the Last Supper, where concerns over positions and prominence persisted.
Dr. Magara said that Jesus responded to these human tendencies by redefining leadership through service rather than authority. He described Christ’s act of washing the disciples’ feet as the ultimate demonstration of servant leadership, explaining that genuine leaders are willing to undertake even the humblest responsibilities in service of others.
Referencing Philippians 2, he urged staff to emulate Christ’s humility and selflessness, contrasting it with the pride and self-exaltation illustrated in Isaiah 14. He emphasised that lasting influence and greatness are not measured by titles, positions or recognition, but by one’s willingness to serve faithfully and put the needs of others before personal ambition.
Drawing on his own leadership journey spanning several decades, Dr. Magara challenged leaders across the University to cultivate humility, integrity and a servant heart in the execution of their responsibilities. He cautioned that leadership driven by pride and personal ambition undermines both individual effectiveness and institutional progress, whereas servant leadership strengthens organisations and fosters lasting impact.
The prayer breakfast concluded with a call for unity and collective commitment as Makerere University prepares to begin a new academic year. Organisers noted that the reflections on stewardship, integrity and servant leadership would provide a strong foundation for the University community as it advances the implementation of the Makerere University Strategic Plan 2025–2030.
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