General
Benchmarking Best Practices In Quality Assurance: Official Visit To The University Of Cape Town
By Dr. Irene Rebecca Namatende
1.0 BACKGROUND
A team of four members of staff from the College of Health Sciences (CHS), Makerere University undertook an official benchmarking visit to the University of Cape Town (UCT) from 19th to 26th April, 2026. The four are members of the Quality Assurance, Gender Mainstreaming and ICT Committee-CHS. The delegation comprised two academic and two administrative staff led by the Dean, School of Dentistry, Prof. Annet Kutesa. Other members included;
- Dr. Irene Rebecca Namatende – Quality Assurance Officer-CHS
- Dr. Kalidi Rajab – Lecturer in the Department of Pharmacy
- Mr. Bataamye Herbert – CHS Registrar.
The primary purpose of the visit was to benchmark Quality Assurance (QA) systems in teaching, learning, and governance; strengthen institutional collaboration; and explore opportunities for academic exchange and joint initiatives between Makerere University and the University of Cape Town.
1.1 Purpose of the Visit to UCT was
- To gain an understanding of institutional QA frameworks at UCT across teaching, research and governance, and identify adaptable best practices for Makerere University.
- To explore effective strategies used by UCT to design, monitor, and continuously improve academic programmes, ensuring relevance, consistency, and excellence.
- To learn from UCT’s experiences and approaches to national and international accreditation processes, including preparation, documentation, and stakeholder engagement.
- To examine mechanisms for fostering staff engagement, ownership, and accountability in QA and continuous improvement processes.
2.0 Key Areas Covered During the Visit
2.1 Quality Assurance Systems
The visit explored the institutional quality assurance framework at the University of Cape Town, focusing on its structured approach to academic quality management. Emphasis was placed on clearly defined QA units, robust monitoring and evaluation mechanisms, and the integration of quality assurance processes into routine academic delivery and programme oversight. Discussions also highlighted systematic approaches to curriculum design and periodic review, ensuring alignment with accreditation standards and evolving educational needs.
We found that QA frameworks at UCT cut across teaching, research and governance. Here below are some of the key findings;
- All programmes must be approved by the Council of Higher Education, Quality Regulation Framework.
- All programmes must be accessible to the Council of Higher Education (CHE).
- The Academic Programmes at UCT are reviewed after every 5 years.
- Every programme goes through detailed evaluation before approval.
- Support Staff are also interviewed before appointment into university service.
- Each programme must be accounted for by UCT to the Councils
- Comprehensive information for each programme is required by the Councils before approval is given.
- It is important to have integrity of qualifications and qualification of programmes.
- After O. Level the students sit for a National Benchmark Test.
2.2 Governance and Leadership
The visit provided insights into transparent and participatory governance structures that support effective decision-making. There is a strong emphasis on staff engagement, accountability, and leadership at different institutional levels. A culture of continuous improvement is embedded within governance systems, supported by regular review and feedback mechanisms.
2.3 Teaching and Learning
The discussions further highlighted the institution’s diverse student assessment methods and structured feedback systems, alongside the effective integration of digital technologies to enhance teaching, learning, and student engagement.
Here below are the key outcomes;
- Every Course unit exam should be moderated by an External Moderator.
- The external moderator is appointed at the beginning of the year.
- The external moderator makes recommendations.
- These recommendations are in form of policies.
- Ensure overall examination preparedness for all students
- The template for external moderation is revised regularly.
- The moderators also assess if, the exams are fair or not.
Conclusion:
Key Takeaways
- The promotion ladder at UCT is more on the Competences, individual contributions on supervision, publications, community service and experience.
- QA is embedded in every unit and department.
We thank the Principal, College of Health Sciences and CMT for the support that facilitated this benchmarking visit.
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