Humanities & Social Sciences
CHUSS Management and Staff trained in Leadership and Office etiquette
The College of Humanities and Social Sciences (CHUSS) management team—including principals, deans, heads of departments, and administrative support staff—participated in a training retreat which included aspects of leadership and office etiquette. The retreat, held on November 1-2, 2024, at Nican Resort Hotel in Entebbe, was part of the college’s ongoing efforts to foster professional growth and enhance workplace culture.
The training featured sessions on Leadership for Hope led by Ivan Kalema, and Office Etiquette presented by Dr. Gilbert Gumoshabe.
Leadership for Hope with Ivan Kalema
Ivan Kalema is a seasoned trainer who works with boards, organizations, and senior management, offering a transformative program called Leadership for Hope. With a background in engineering and finance, he found his path into corporate governance through the mentorship of a gentleman named Japheth Cuttle, who introduced him to this vital subject.
As a certified trainer for Leadership for Hope, Ivan collaborates with emerging leaders from the UK and has partnered with Marks & Spencer, a global company with operations across various regions, including Africa. His program aims to inspire individuals at all levels, driven by the belief that the principles of leadership are universal. Just as the law of gravity applies to everyone, so too do the principles of leadership resonate, whether he is speaking to professors or schoolchildren. He often shares insights that can help students enhance their academic performance, illustrating that effective leadership principles are accessible to all.
Ivan emphasizes that sustainable change cannot occur without effective leadership. “You cannot create sustainable change or transformation wherever it is without leadership,” he asserts, highlighting the necessity of cultivating leadership in order to effect meaningful change. This is a cornerstone of his message, encouraging participants to envision and create the change they desire, especially when faced with chaos or stagnation.
“A leader is a dealer of hope. In leadership, you must encounter situations of hopelessness. In homes, workplace, you will encounter the wall of hopelessness manifested in different forms no matter where you come from, which association, faith, school you went to”
A common misconception about leadership is that it is merely a position held by those with the highest rank or specific family ties. Ivan challenges this notion, arguing that true leadership is not defined by one’s background but rather by the application of essential leadership principles. He advocates for a mindset transformation, explaining that adopting specific leadership mindsets is crucial for personal and professional growth. He likens these mindsets to railway tracks built in our minds, guiding how we navigate our lives and influence our stories.
“The ship is safest at the shore of the lake, but it is not built for the shores, it is built for the high seas. By the same means a leader is created for crisis. A crisis is what separates boys from men and girls from women. A leader is not meant for good times, but for hard times- It is called a defining moment”
Central to Ivan’s philosophy is the idea of ownership over one’s narrative. He believes that everyone has a unique story, shaped by various experiences and factors, some of which may be beyond their control. “Leadership is getting hold of the pen that is writing your story,” he tells his audience. If individuals do not take charge of their narratives, they risk allowing others to dictate their stories—often with selfish motivations. He echoes Chinua Achebe’s sentiment that “until the lions begin to write their stories, the stories of the hunt will always glorify the hunter,” reminding participants of the importance of sharing their truths.
Referring to story of David and Goliath in the Bible 1samuel 17, Kalema told attendees that the greatest challenge in leadership progress is your immediate territory friends and that every leader should be aware. Success, according to Kalema is 80% showing up. David showed up and overcame Goliath.
As he concluded his session, Kalema laid out the four levels of leadership that guide personal and communal development: leading oneself, leading relationships, leading teams, and leading organizations or communities. Each level builds upon the last, creating a framework for effective leadership that extends beyond individual success to encompass broader societal impact.
Through his Leadership for Hope program, Ivan Kalema empowers individuals to take ownership of their stories and inspire change in their communities. By fostering a culture of leadership rooted in universal principles, he believes that everyone can contribute to a brighter, more hopeful future.
He described a leader as person who has a vision, the ability to influence, a risk taker, problem solver and decision taker. He emphasized the need for all to uphold good leadership- the sacred trust held on behalf of others. He thus defined;
“Leadership as the ability to create a story that affects the thoughts, feelings and actions of others” Kalema challenged staff that no matter where they are born, status, rank,etc they can create a story to transform the world. Kalema refers to Martin Luther King and advises that:
If you cannot be the sun, be a star because it is not by design that we all fail. If you cannot be Vice Chancellor at least be the best in you department. If you cannot be a forest, be a bush so that rats hide there. If you cannot be a highway, be a path so that those looking for a short cut can pass there. If you cannot be a river, atleast be a stream so that a woman who cannot afford national water can get the water in this stream. If you cannot be a fridge, be a pot….
Office Etiquette: A Call for Professionalism and Transformation
Dr. Gilbert Gumoshabe advocated for professional conduct in the workplace and emphasized the importance of office etiquette during his training session aimed at fostering professionalism among employees. He reminded participants that while offices are permanent, those who occupy them are often temporary, underscoring the need for individuals to use their positions to drive societal transformation.
Gumoshabe defined office etiquette as a set of unwritten rules that guide employees in practicing professionalism and politeness, noting that these norms can vary from organization to organization. He explained that respectable office etiquette is crucial for building strong relationships with subordinates, colleagues, and clients, including students and parents, ultimately helping employees advance their careers.
“First impressions matter,” Gumoshabe stated, cautioning that people are often judged more quickly for bad behavior than for good. He outlined several key behaviors essential for maintaining professionalism in the workplace, including effective time management, appropriate dress codes, managing expectations, and being mindful of others.
He encouraged employees to communicate politely and respectfully, reminding them to greet colleagues and respect each other’s workspaces. “Being professional includes maintaining personal boundaries,” he noted, urging attendees to keep personal issues private and to remain focused on their professional responsibilities.
Gumoshabe stressed the significance of punctuality, sharing anecdotes about past mentors known for their reliability. He challenged attendees to consider how often students are left waiting, sometimes for hours, due to poor time management. “Being punctual says a lot about your commitment,” he remarked.
He also advised employees to dress appropriately for their roles, explaining that the impression created in the workplace lasts long after first interactions. “When shopping, consider what you wear; it reflects your professionalism,” he said, encouraging attendees to be intentional about their appearance.
The training emphasized the importance of clear communication regarding job expectations. Gumoshabe encouraged employees to approach their supervisors directly, fostering transparency and minimizing misunderstandings. “Do not let rumors dictate your understanding of your role,” he advised.
Moreover, he urged attendees to avoid gossip and negative talk about colleagues or superiors, as this can create a toxic work environment. Instead, he advocated for maintaining a friendly and respectful demeanor towards all staff members.
Being available and considerate of others in shared workspaces is another crucial aspect of office etiquette highlighted by Gumoshabe. He cautioned against being inconsiderate, such as playing loud music in shared offices or keeping colleagues waiting unnecessarily.
Access to information was also a key topic, with Gumoshabe stressing the importance of confidentiality in the workplace. “Do not share sensitive information outside the office,” he warned, noting that such breaches can lead to serious repercussions.
He concluded his session by highlighting the need for employees to actively engage with colleagues, remember their names, and communicate effectively. “Be a good listener and take the time to understand the issues at hand before responding,” he advised, reinforcing the idea that professionalism in the workplace not only fosters personal success but also contributes to a positive and productive organizational culture.
On the morning of Friday, February 27, when the academic procession winds its way across Makerere University’s Freedom Square for the last day of the 76th Graduation Ceremony, Whitney Najjuka will walk into history with a number beside her name: 4.46.
At Makerere, that number means First Class Honours. It means the Vice Chancellor’s List. It means she graduates as the only First-Class student in Journalism and Communication this year. But numbers, as Whitney has learned, rarely tell the full story.
Born on March 27, 2002, in Nabbingo, Kyengera Town Council, to Margaret Kusemererwa and Fred Kasirye, dreamt she would do Law, one of the disciplines, prestigious, almost inevitable next steps for a student who had excelled in secondary school. She had done everything correctly. Studied hard. Scored well. Followed the script.
But Makerere University had other plans. She missed the pre-entry mark, but found her name under Journalism and Communication, another prestigious course offered by the Journalism and Communication Department at Makerere University.
Najjuka began her academic journey at Muto Primary School in Buwama, earning 8 aggregates in the Primary Leaving Examination, a performance that positioned her strongly for secondary school.
She would later join St. Lucia Hill School, Namagoma, where she earned 20 aggregates at O-Level and 17 points in History, Luganda, and Divinity at A-Level.
Missing her dream course, Law, felt at first, like a detour. But Whitney was encouraged by Sanyu Christopher, her uncle, and she settled for a government-sponsored slot in the Bachelor of Journalism and Communication at Makerere, which she had applied for before.
She entered uncertain. But she graduates transformed.
The Pivot That Became a Purpose
Whitney speaks of her early university days with candor. She did not arrive at the Department of Journalism and Communication with a burning childhood ambition to be a journalist, but because another door had closed.
Then, Social and Behavior Change Communication happened. Applied Strategic Communication happened. She began to see media not as headlines and microphones, but as architecture, shaping how societies think, argue, and act.
The turning point came in her third year. The Female Journalist Foundation published her story on Sexual Gender-Based Violence (SGBV) and its emotional toll on survivors. What startled her was not its publication but the reaction. Comments flooded in. Debates ignited, especially about the role of men in combating GBV.
“I realized media doesn’t just report,” she says. “It frames how society views a crisis.”
Her voice, once tentative, had entered a national conversation.
The Discipline Behind 4.46
At Makerere University, a First Class CGPA is not built on brilliance alone but on ritual.
Whitney’s ritual began with showing up, on time, every time. She treated lectures as appointments with her future self. She refused to confine her learning to the syllabus. While attending workshops at the Aga Khan Graduate School of Media and Communication and obtaining external certifications, she sought and was open to mentorship through the Public Relations Association of Uganda (PRAU).
She wanted theory anchored in practice. And then there was the commute.
From Nabbingo, a hill in Wakiso District, some 18.6 km to Kampala, where the Makerere Main campus is situated, and back, nearly 20 hours a week dissolved into Kampala traffic. Two-hour journeys before 8:00 a.m. lectures. Dust. Noise. Headaches. She learned to manage energy the way others manage time. Fatigue became a tutor in resilience.
“I had to be intentional with every remaining hour,” she says. “Excuses were not an option.”
Learning to Practice Communication
If classrooms taught her analysis, presentations taught her courage. Pitching projects, defending research, and standing before peers quick to critique forced her to think on her feet. She was no longer simply studying communication; she was practicing it.
In 2024, the AGMES Fellowship at the Aga Khan Graduate School of Media and Communication pushed her further. She received funding to produce a capstone project on the mental impact of gender-based violence on survivors. She identified sources, conducted interviews, handled trauma with care, and worked with professional editors.
The Communication, she learned, is logistics and ethics as much as eloquence.
The Future She Sees
Whitney is optimistic about Uganda’s media landscape. The digital shift, she believes, has democratized influence. Young communicators are no longer confined to legacy newsrooms or offices.
Yet she sees a gap in the absence of structured research on sustainable, ethical, profitable independent media ventures in Uganda. Her ambition is not only to practice communication, but to study it. To produce data-backed frameworks that help young Ugandans transition from graduates to media entrepreneurs.
She wants to make the impact scalable.
What Remains
As the only First-Class graduate in her cohort, she is careful not to mythologize herself. “Success isn’t brilliance alone,” she says. “It’s a daily commitment when nobody is watching.”
Even before graduation, Whitney had stepped into the industry through a mentorship internship at Capital One Group (COG EA Ltd), a strategic marketing communications agency operating across East Africa.
At Capital One Group, we spoke to Paul Mwirigi Muriungi, the Managing Director and Head of Strategy, who spoke of Najjuka as a progressive and intentional young professional who approaches her work with curiosity, maturity, and responsibility.
“Her attitude is exemplary. She is teachable, receptive to feedback, and eager to grow. While technical skills can be taught, character, work ethic, and mindset determine long-term success, qualities that Whitney consistently demonstrates. Given her academic excellence and professional application, we believe she has a bright future both at Capital One Group and within the wider communications industry. She represents the kind of talent the profession needs: thoughtful, adaptable, and committed to excellence.
“We look forward to seeing her next chapter unfold,” says Mwirigi.
Najjuka’s gaze extends beyond her own trajectory. She speaks of what the Department could become. Furnished and equipped with industry-standard equipment, newsroom simulations, and deeper investment in data journalism as prayers. Her excellence is not self-congratulatory, but it is forward-looking.
“The University should support the Department to procure industry-standard equipment. Access to high-quality cameras, sound booths, and updated editing software like Adobe Creative Suite is critical to our learning environment,” she says.
Adding that, “We need a newsroom simulation, a physical or digital space where students work under real-time deadlines to produce content for the public. That would prepare us for industry and even strengthen the University’s own media platforms.”
In an era defined by metrics, algorithms, and digital traceability, data journalism is no longer a niche skill but a sine qua non of credible reporting. “There should also be more focus on data journalism and search engine optimization. These are no longer optional skills. Students would benefit immensely from stronger training in these areas.”
Dr. Aisha Nakiwala, the Head, Department of Journalism and Communication, says the faculty are very proud that she is graduating with a First Class—the only one in this year’s cohort.
“This achievement reflects not only exceptional intellectual ability but also discipline, resilience, and sustained dedication to the highest standards over four years. Graduating with first-class honors is no small feat; it requires consistent outstanding performance.
“Her accomplishment sets a powerful example for continuing students and reaffirms our department’s commitment to nurturing excellence. We are confident she will make meaningful contributions to the communication profession and society at large,” says Dr. Nakiwala.
On graduation day, applause will crest and recede. The gowns will fold back into wardrobes. The transcripts will be filed away in cabinets. But something quieter will endure; a young woman from Nabbingo who once missed her Law mark, who spent 20 hours a week on the road, who discovered that storytelling is power, and who now walks into Freedom Square not by accident, but by intention.
Life, as she has come to understand it, lives on.
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