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Mak Launches RxSolution to Take Health Services to the Top

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The Makerere University Health Services on Thursday 21st November, 2019 launched RxSolution; an integrated pharmaceutical management software, to improve its three pillars of service delivery, training and research. The solution was implemented with support from the USAID Uganda Health Supply Chain (UHSC) Program through the Ministry of Health (MoH).

According to UHSC’s Mr. Michael Kavuma, Mak Health Services is the first public health facility to implement the RxSolution’s dispensing module, which allows users to trace medicine all the way from the stock to the patient, in order to ensure accountability at dispensing level. The dispensing module is linked to the stock module and allows for computerized stock management tasks at patient service points in the outpatient and inpatient departments, Antiretroviral Therapy (ART) clinic, Tuberculosis (TB) clinic, wards, laboratories and other service points.

Mr. Kavuma further shared that RxSolution has been implemented in 276 of Uganda’s 400 higher-level health facilities with Butabika National Referral Mental Hospital, Masaka Regional Referral Hospital and Kayunga General Hospital as pilots. These public facilities can now order for stocks from the National Medical Stores (NMS) using RxSolution software.

UHSC's Mr. Michael Kavuma highlights the benefits RxSolution will bring to Mak Health Services during the launch on 21st November 2019, Makerere University Hospital, Kampala Uganda.

As a result of implanting RxSolution, Mak’s Health Services now stand to benefit from; enhanced service delivery through the solution’s ability to incorporate clinical guidelines, multiple reports that can inform decision making, streamlined patient management which empowers administrators to make prioritized deployments of staff as well as support to planning and budgeting for drug stocks.

The Director Mak Health Services Prof. Josaphat Byamugisha thanked USAID and UHSC for their support in deploying RxSolution as well as training staff on use of the software. He added that RxSolution will go a long way in enhancing the research pillar of Mak Health Services. “We currently have three postgraduate students from the Department of Radiology and a number of undergraduates, especially those speciliazing in Health Management Information Systems.”

Prof. Byamugisha lauded the Health Services Interim Board for the role played in setting the agenda for the Hospital, adding that the Board’s vision is to take Mak Health Services to the level of the University’s continental ranking.

Prof. Josaphat Byamugisha (2nd Left) takes L-R: Dr. Isaac Okullo, Prof. Barnabas Nawangwe, Prof. Charles Ibingira, Dr. Freddy Kitutu, a visitor, Dr. Muhammad Kiggundu Musoke, Mr. Sserunjogi Emmanuel and Ms. Neville Okuna Oteba on a tour of the Triage at Makerere University Hospital, Kampala Uganda.

“We are committed to looking at Health Services beyond just this hospital. We have clinics at the Makerere University Agricultural Research Institute Kabanyolo (MUARIK) and in Jinja, so as to bring services closer to not only our staff and students but to the surrounding communities as well” he explained.

The Director shared that Mak Health Services are also open to the public, which currently makes up 10% of the total clientele served. He added that the objective was to increase this percentage significantly, so as to generate funds that can be used to further enhance service delivery and boost the facility’s financial sustainability.

The Dean, School of Health Sciences, Dr. Freddy Kitutu could not help but use the occasion to brag about his School’s enviable position of being home to five key disciplines namely; Allied Health Scientists, Dentists, Nurses, Midwives and Pharmacists, despite its relatively small size and young age. He commended the partners for implementing RxSolutions, noting that reports from the system would make it possible for the Pharmacists to carry out detailed reviews on the use of medicines.

Prof. Josaphat Byamugisha (Centre) and Makerere University Health Services Staff were commended for their quick adoption of the RxSolution Software

Dr. Kitutu reminded the audience that the RxSolution Launch within the World Antibiotic Awareness Week (WAAW) 2019 was timely, as this would help Mak Health Services in curtailing the development of Antimicrobial Resistance (AMR) through improved prescribing and dispensing of antibiotics. He nevertheless noted that prevention is better than cure and called for continued promotion of healthy habits like handwashing.

Speaking on behalf of USAID and UHSC, the Chief of Party, Management Sciences for Health (MSH) Uganda, Mr. Phillip Kamutenga, stated that the support to the Ministry of Health by the partners is meant to ensure that there is uninterrupted supply of medicines in the country. “I am therefore proud that we are going to be witnessing the launch of the dispensing module of RxSolution at the Makerere University Hospital today.”

Mr. Kamutenga emphasised that the traceability of medicines across the supply chain from the stores to the dispensing point is very important and Makerere University is going to be a reference point for all Public Health Units in as far as implementing the dispensing module is concerned. “USAID through the Uganda Health Supply Chain Program has donated the RxSolution, provided 20 computers, set up a Local Area Network and trained clinicians on the system to support this.”

Mr. Phillip Kamutenga (Right) and Prof. Barnabas Nawangwe (Centre) are given a guided tour of the Optometry Centre by the Coordinator Mr. Dralega Anguyo (Left) during the RxSolution Software launch on 21st November 2019, Makerere University Hospital, Makerere Hill off Gaddafi Road, Kampala Uganda.

He added that there are never enough resources to finance public health the world over and as such, Public Health Facilities can save a lot by reducing on expiries, stock outs and procuring only what is required by their clients.

The day’s lineup of speakers would have been incomplete without a voice from the student body, the biggest beneficiaries of the Mak Health Services. The President, College of Health Sciences (CHS) and Fifth Year Medicine and Surgery student, Mr. Sserunjogi Emmanuel could not hide his joy at being associated with what he described as “a game changing event.”

He therefore commended his Principal for working with the Mak Health Services to deliver quality diagnosis, treatment and follow-up to the Makerere Community and members of the public through the introduction of RxSolution. “The Makerere University Hospital has today become the epitome of digitizing health services in Uganda.”

The Vice Chancellor-Prof. Barnabas Nawangwe (4th L), Mr. Phillip Kamutenga (5th R), Prof. Charles Ibingira (4th R), Dr. Isaac Okullo (3rd R), Prof. Josaphat Byamugisha (2nd Right) and Dr. Muhammad Kiggundu Musoke with Laboratory Staff at the Makerere University Hospital, Kampala Uganda.

The Principal CHS, Prof. Charles Ibingira could not help but laud his colleagues for taking on the challenge of managing the Mak Health Services. He thanked the University Council and Management for assigning his college this responsibility, noting that health services ought to be prioritized for the good of all in the community.

“This hospital has the greatest potential in the country and region; we have the biggest number of specialists at the College, we admit over 400 doctors and health service officers per year and with our vision to create a health management organization present in all Ugandan cities, we could easily become a leading medical tourism destination for the region” remarked Prof. Ibingira.

He therefore thanked USAID, UHSC and the Ministry of Health for working with Makerere University to augment service delivery, training and research efforts within its health services through the implementation of RxSolution. The Principal nevertheless urged the Director Mak Health Services to develop educational programs for staff and students aimed at promoting healthy lifestyles in the face a growing Non-Communicable Diseases (NCD)s burden.

L-R: A Lab Staff, Mr. Phillip Kamutenga, Ms. Neville Okuna Oteba, Mr. Sserunjogi Emmanuel, Prof. Barnabas Nawangwe, Prof. Charles Ibingira, Dr. Muhammad Kiggundu Musoke and other guests tour the state-of-the-art Lab at the Makerere University Hospital, Kampala Uganda.

Representing the Ministry of Health (MoH), the Commissioner Pharmaceutical & Natural Medicines, Ms. Neville Okuna Oteba shared that her Ministry is currently pursuing all efforts to ensure Universal Health Coverage (UHC) for Uganda and the successful implementation of integrated pharmaceutical management solutions such as RxSolution lies at the centre of these efforts.  

The Commissioner shared MoH’s expectations of Mak Health Services following the successful implementation of RxSolution, with the need to become a Centre of Excellence topping the list. In this regard, she expressed joy that Hospital Staff had already stood out for the exceptional enthusiasm in embracing the rollout of RxSolution. “The College should now ensure that all students visit the Hospital and learn how to use the system before they graduate.”

Ms. Okuna Oteba also stated that MoH expects RxSolution to promote the use investigative health care practices at the Hospital. “Antimicrobial Resistance is a time bomb waiting to happen and all of us are potential victims. We therefore need to talk more about the seriousness posed by poor prescription and dispensing of medicines.”

She concluded by emphasizing that investment in systems should benefit the people, especially as health facilities progress towards paperless patient care management. The Commissioner also asked the Hospital Administration to ensure that all research findings that can inform policy are shared with the Ministry of Health.

The Chief Radiologist Mak Health Services-Dr. Florence Musoke (Right) walks Prof. Barnabas Nawangwe (Centre) and Prof. Josaphat Byamugisha (Left) through the capabilities of the state-of-the-art 3D/4D Ultrasound Unit at the Makerere University Hospital, Kampala Uganda on 21st November 2019.

Delivering the concluding remarks prior to launching the system, the Vice Chancellor, Prof. Barnabas Nawangwe congratulated CHS as well as the Mak Health Services Management and Staff upon transforming the face of the Hospital within a short period of time. He particularly expressed happiness at the reducing number of students seeking treatment outside the hospital, a reaffirmation of the improved services.

The Vice Chancellor commended Staff especially in the clinical sciences for their dedication to ensuring that students are well trained, noting that they are our future leaders. In the same breath, he thanked the Ministry of Health for regularly providing Mak staff with various opportunities especially in the form of consultancies.

He equally thanked USAID and UHSC for support rendered to Mak Health Services through the various collaborations, noting that this would translate into increased reports from satisfied clients. Prof. Nawangwe then went ahead to launch the RxSolution as well as tour the state-of-the-art laboratory and modern 3D/4D ultrasound unit. He also toured the specialized clinics in Otorhinolaryngology (ENT), Antiretroviral Therapy (ART), Optometry, Dental, Psychiatry as well as Obstetrics/Gynaecology.

Article by Public Relations Office

Mark Wamai

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Makerere Launches Upgraded Financial Management System and Roadmap

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Prof. Tumps Ireeta - Ag. Deputy Vice Chancellor (Finance & Administration) launch the roadmap for upgrading the Mak FMS in Council Room on 17th June2026.

Makerere University on 17th June 2026 launched the upgraded Financial Management System (Mak-FMS) and Implementation Roadmap aimed at ensuring paperless end-to-end transactions right from requisition to sign-off. Mak-FMS was initially launched on 10th July 2024 to automate requisition initiation and approval. The upgraded system will ensure that the hitherto paper-based payment voucher generation, examination, digital clearance, and sign off are completed digitally.

Presiding over the launch on behalf of the Deputy Vice Chancellor (Finance and Administration) Prof. Henry Alinaitwe, the Principal, College of Natural Sciences (CoNAS) Prof. Winston Tumps Ireeta commended the Directorate of Finance and the Directorate for ICT Support (DICTS) on the strides made in digitalisation of financial processes at Makerere. He nevertheless called for the need to make approvals time bound at each stage of the process to ensure that requisitions are sanctioned or deferred for additional input promptly.

The University Bursar, Mr. Evarist Bainomugisha informed attendees at the launch that the objective of the Mak-FMS upgrade was to ensure paperless transactions by 1st July 2026. He added that Champions had been appointed from colleges and administrative units, and will together with ICT Support Staff be trained by DICTS to support users during the transition.

Mr. Bainomugisha nevertheless noted that incorporation of Mak-FMS into Uganda’s Integrated Financial Management System (IFMS) remains undone. He therefore called upon Finance Officers and Accountants to prudently ensure that the money committed on the Makerere system is charged to the appropriate Government code.

DICTS Chief, Mr. Samuel Mugabi reiterated that the upgraded system is not entirely new but is only aimed at further enhancing accountability and transparency of financial management for efficiency of Makerere’s business operations. He added that the upgraded Mak-FMS will be integrated with the recently rolled out Procurement System in a phased approach, especially as users increasingly get acquainted with the paperless working environment. He equally reiterated DICTS readiness to support the Directorate of Finance to ensure a holistic training of users.

Highlighting the ten-day Implementation Roadmap, DICTS Deputy Chief, Mr. Juma Katongole noted that launch of the upgraded Mak-FMS marked Day 1, while Day 2 will be dedicated to training Finance Officers, Accountants and ICT Support Staff and Day 3 to training Champions and more ICT Support Staff. Days 4 and 5 will be dedicated to Hands-on Training Sessions for College Bursars, Accountants and Champions, while Day 6 will feature University-wide pilot implementation of the upgraded Mak-FMS.

Day 7 of the roadmap will handle user support clinics and help desk sessions, while Day 8 will feature refresher training and a workshop on frequently encountered issues. A University-wide simulation exercise covering the end-to-end payment lifecycle will be held on Day 9 and Day 10 will host the readiness assessment meeting and go-live sign-off.

In order to ensure a smooth transition to a digital Mak-FMS, a help desk will remain operational throughout the period and user manuals as well as quick-reference videos will be developed and distributed on the University Knowledge Base and DICTS Social Media platforms.

Mark Wamai

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CHS Quality Assurance Guide Book

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An aerial photo of the College of Health Sciences (CHS), Makerere University showing Left to Right: The Sir Albert Cook Memorial Library, School of Biomedical Sciences, Davies Lecture Theatre, School of Public Health, Mulago Specialised Women and Neonatal Hospital (MSWNH)-Background Left and Nakasero Hill-Background Right, Kampala Uganda, East Africa.

The College of Health Sciences (CHS) QA Guidebook streamlines academic excellence, outlining essential quality processes, committee structures, and regulations aligned with Makerere University Policy and the 2004 Graduate Guidebook. It details roles for staff and students, including examination management, committee terms of reference, and highlights staff/student achievements.

Key Components of the QA Guidebook

  • Committees & Structure: Defines roles for the Quality Assurance, Gender Mainstreaming, and ICT Committee, ensuring alignment with SDGs and university policies and NCHE
  • Examination QA Processes: Outlines procedures for setting, moderating, and marking exams, ensuring standards and ethical compliance.
  • Regulations & Guidelines: Based on the Makerere University Quality Assurance Policy Framework (2007) and Graduate Guidebook 2004 ensuring consistency across all programmes.
  • Roles & Responsibilities: Clearly defines the responsibilities of Deans, Heads of Departments, and Students in Internal Quality Assurance.
  • Key student information in academic processes.
  • Commitment to support graduate training.
  • Recognition & Faculty Development: Recognizes outstanding female professors and acknowledges staff who completed PhDs in 2024–2026

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Are We Giving Enough Attention to the People Around Us Who Quietly Influence Lives Every Day?

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Sylas Ruhweza and Marion Apio at one of the Girls Alive Uganda (GAU) outreaches.

By Marion Apio

On March 21, 2026, I felt a strong urge to reconnect with a close colleague and passionate leader, Owekitinisa Sylas Ruhweza Atwooki. We had not spoken since I moved to the United States to pursue my dream of becoming a journalist. The following day, I learned that he had been quietly undergoing treatment in and out of the hospital. True to his character, he had chosen to keep his condition private. I was shocked and saddened, wishing I had known earlier so I could offer support.

At first, reports from family and friends were encouraging. He had been diagnosed with malaria and low blood platelet counts and was receiving treatment. Respecting his wish for confidentiality, members of the Mastercard Foundation Scholars and Alumni community at Makerere University rallied discreetly around him.

An artistic impression of Sylas Ruhweza.
An artistic impression of Sylas Ruhweza.

However, on April 29, his condition worsened. He was transferred between medical facilities and underwent extensive tests, including a biopsy, as doctors searched for answers. Sadly, on May 29, Sylas passed away.

His death sparked an extraordinary outpouring of love and solidarity. Friends, colleagues, and former scholars mobilised to support his family, settle medical expenses, organise virtual vigils, and plan a dignified farewell. Hundreds gathered at St. Augustine Chapel to pay their respects. Within three days, the Mastercard Foundation Scholars and Alumni community raised approximately UGX 11 million, a testament to Sylas’ impact on countless lives.

Sylas Ruhweza addressing his fellow alumni on 5th April 2025.
Sylas Ruhweza addressing his fellow alumni on 5th April 2025.

In the days that followed, I found myself wrestling with difficult questions. In a world where we spend so much time following people online, are we paying enough attention to those quietly transforming lives around us? Why do we invest so much emotional energy in distant personalities while overlooking the people God has placed right in front of us?

Sylas lived with humility and served with grace. His death left more than 1,500 Mastercard Foundation scholars and alumni grieving, alongside many others around the world who knew him. Yet his passing also exposed a contradiction in modern life.

We live in an age of unprecedented connectivity. Uganda has millions of internet users and WhatsApp subscribers, while globally, people spend hours each day on social media. We have more tools than ever to stay connected, yet many of us are becoming increasingly disconnected from the people who matter most.

Selfie time: Marion Apio and Sylas Ruhweza.
Selfie time: Marion Apio and Sylas Ruhweza.

Sylas resisted this trend. Through mentorship, service, and community-building, he remained deeply present in others’ lives. While many people retreat into individual pursuits, he consistently chose connection.

This challenge is especially relevant for Mastercard Foundation scholars and alumni. Every year, young Africans leave home to pursue education and professional opportunities abroad. Distance, time zones, visa restrictions, and rising travel costs make it difficult to maintain relationships and remain actively involved in the communities that helped shape us.

For Sylas, the answer was simple: show up. Celebrate others. Offer support. Stay connected.

Sylas with some of the Girls Alive Uganda (GAU) beneficiaries.
Sylas with some of the Girls Alive Uganda (GAU) beneficiaries.

He never allowed geographical or personal barriers to become excuses for disengagement. Even while facing his own struggles, he invested in others. He embodied the values the Mastercard Foundation seeks to cultivate—ethical leadership, service, and community empowerment.

Sylas did not wait for a perfect platform to create change. He simply served where he was. He helped build bridges between education, culture, and professional development while remaining grounded in his values. He dreamed of creating a stronger alumni ecosystem and brought both passion and compassion to every initiative he touched.

Since his passing, social media has been filled with memories of his infectious smile and unwavering commitment to others. Those tributes reveal an important truth: people gave generously because Sylas had first given himself generously to them. People from different backgrounds, generations, and communities showed up because he had spent his life showing up for them. His legacy now challenges all of us.

Sylas with friends at a Birthday Celebration.
Sylas with friends at a Birthday Celebration.

The greatest tribute we can offer is not simply to mourn his loss but to continue his work. That means supporting the causes he cared about, helping the children whose education he championed, strengthening alumni networks, and pursuing the dreams we discussed with him.

The tragedy of modern life is not that we follow people online. It is that too often our attention to distant lives comes at the expense of meaningful relationships nearby. Yet strong relationships are as essential to our well-being as physical health.

As Ugandans, we take pride in our faith, culture, and sense of community. We contribute to fundraisers, attend ceremonies, and support family members in times of need. But increasingly, genuine connection is being replaced by passive digital interaction. Families and communities cannot thrive on likes, retweets, and emojis alone.

They require presence—phone calls, visits, conversations, and the willingness to notice when someone is struggling.

Sylas Ruhweza with friends at the Third Edition of the MakRun in 2019.
Sylas with friends at the Third Edition of the MakRun in 2019.

Before spending another hour immersed in the lives of strangers online, look around. Call the friend you have not spoken to in years. Check on a family member. Reach out to a colleague who seems withdrawn. Communities are not built by algorithms or celebrities. They are built by ordinary people who choose, day after day, to care for those within their reach.

Uganda needs more people like Sylas. At just 32 years old, he achieved what many spend a lifetime striving for. He served as Minister of Information in the Toro Kingdom and as President of the Mastercard Foundation Scholars Alumni Association in Uganda. More importantly, he dedicated himself to serving others.

While his death is deeply painful, his life remains a powerful example of how we should live. My prayers and condolences go to his family, friends, and the entire Mastercard Foundation Scholars and Alumni community.

Rest in perfect peace, Owek. Sylas Ruhweza Atwooki.

The author is a Mastercard Foundation Alumna from Makerere University and the University of California, Berkeley. She is a journalist based in Southern California and the CEO of the Debunk Media Initiative.

Mak Editor

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