General
Mak Launches RxSolution to Take Health Services to the Top
The Makerere University Health Services on Thursday 21st November, 2019 launched RxSolution; an integrated pharmaceutical management software, to improve its three pillars of service delivery, training and research. The solution was implemented with support from the USAID Uganda Health Supply Chain (UHSC) Program through the Ministry of Health (MoH).
According to UHSC’s Mr. Michael Kavuma, Mak Health Services is the first public health facility to implement the RxSolution’s dispensing module, which allows users to trace medicine all the way from the stock to the patient, in order to ensure accountability at dispensing level. The dispensing module is linked to the stock module and allows for computerized stock management tasks at patient service points in the outpatient and inpatient departments, Antiretroviral Therapy (ART) clinic, Tuberculosis (TB) clinic, wards, laboratories and other service points.
Mr. Kavuma further shared that RxSolution has been implemented in 276 of Uganda’s 400 higher-level health facilities with Butabika National Referral Mental Hospital, Masaka Regional Referral Hospital and Kayunga General Hospital as pilots. These public facilities can now order for stocks from the National Medical Stores (NMS) using RxSolution software.
As a result of implanting RxSolution, Mak’s Health Services now stand to benefit from; enhanced service delivery through the solution’s ability to incorporate clinical guidelines, multiple reports that can inform decision making, streamlined patient management which empowers administrators to make prioritized deployments of staff as well as support to planning and budgeting for drug stocks.
The Director Mak Health Services Prof. Josaphat Byamugisha thanked USAID and UHSC for their support in deploying RxSolution as well as training staff on use of the software. He added that RxSolution will go a long way in enhancing the research pillar of Mak Health Services. “We currently have three postgraduate students from the Department of Radiology and a number of undergraduates, especially those speciliazing in Health Management Information Systems.”
Prof. Byamugisha lauded the Health Services Interim Board for the role played in setting the agenda for the Hospital, adding that the Board’s vision is to take Mak Health Services to the level of the University’s continental ranking.
“We are committed to looking at Health Services beyond just this hospital. We have clinics at the Makerere University Agricultural Research Institute Kabanyolo (MUARIK) and in Jinja, so as to bring services closer to not only our staff and students but to the surrounding communities as well” he explained.
The Director shared that Mak Health Services are also open to the public, which currently makes up 10% of the total clientele served. He added that the objective was to increase this percentage significantly, so as to generate funds that can be used to further enhance service delivery and boost the facility’s financial sustainability.
The Dean, School of Health Sciences, Dr. Freddy Kitutu could not help but use the occasion to brag about his School’s enviable position of being home to five key disciplines namely; Allied Health Scientists, Dentists, Nurses, Midwives and Pharmacists, despite its relatively small size and young age. He commended the partners for implementing RxSolutions, noting that reports from the system would make it possible for the Pharmacists to carry out detailed reviews on the use of medicines.
Dr. Kitutu reminded the audience that the RxSolution Launch within the World Antibiotic Awareness Week (WAAW) 2019 was timely, as this would help Mak Health Services in curtailing the development of Antimicrobial Resistance (AMR) through improved prescribing and dispensing of antibiotics. He nevertheless noted that prevention is better than cure and called for continued promotion of healthy habits like handwashing.
Speaking on behalf of USAID and UHSC, the Chief of Party, Management Sciences for Health (MSH) Uganda, Mr. Phillip Kamutenga, stated that the support to the Ministry of Health by the partners is meant to ensure that there is uninterrupted supply of medicines in the country. “I am therefore proud that we are going to be witnessing the launch of the dispensing module of RxSolution at the Makerere University Hospital today.”
Mr. Kamutenga emphasised that the traceability of medicines across the supply chain from the stores to the dispensing point is very important and Makerere University is going to be a reference point for all Public Health Units in as far as implementing the dispensing module is concerned. “USAID through the Uganda Health Supply Chain Program has donated the RxSolution, provided 20 computers, set up a Local Area Network and trained clinicians on the system to support this.”
He added that there are never enough resources to finance public health the world over and as such, Public Health Facilities can save a lot by reducing on expiries, stock outs and procuring only what is required by their clients.
The day’s lineup of speakers would have been incomplete without a voice from the student body, the biggest beneficiaries of the Mak Health Services. The President, College of Health Sciences (CHS) and Fifth Year Medicine and Surgery student, Mr. Sserunjogi Emmanuel could not hide his joy at being associated with what he described as “a game changing event.”
He therefore commended his Principal for working with the Mak Health Services to deliver quality diagnosis, treatment and follow-up to the Makerere Community and members of the public through the introduction of RxSolution. “The Makerere University Hospital has today become the epitome of digitizing health services in Uganda.”
The Principal CHS, Prof. Charles Ibingira could not help but laud his colleagues for taking on the challenge of managing the Mak Health Services. He thanked the University Council and Management for assigning his college this responsibility, noting that health services ought to be prioritized for the good of all in the community.
“This hospital has the greatest potential in the country and region; we have the biggest number of specialists at the College, we admit over 400 doctors and health service officers per year and with our vision to create a health management organization present in all Ugandan cities, we could easily become a leading medical tourism destination for the region” remarked Prof. Ibingira.
He therefore thanked USAID, UHSC and the Ministry of Health for working with Makerere University to augment service delivery, training and research efforts within its health services through the implementation of RxSolution. The Principal nevertheless urged the Director Mak Health Services to develop educational programs for staff and students aimed at promoting healthy lifestyles in the face a growing Non-Communicable Diseases (NCD)s burden.
Representing the Ministry of Health (MoH), the Commissioner Pharmaceutical & Natural Medicines, Ms. Neville Okuna Oteba shared that her Ministry is currently pursuing all efforts to ensure Universal Health Coverage (UHC) for Uganda and the successful implementation of integrated pharmaceutical management solutions such as RxSolution lies at the centre of these efforts.
The Commissioner shared MoH’s expectations of Mak Health Services following the successful implementation of RxSolution, with the need to become a Centre of Excellence topping the list. In this regard, she expressed joy that Hospital Staff had already stood out for the exceptional enthusiasm in embracing the rollout of RxSolution. “The College should now ensure that all students visit the Hospital and learn how to use the system before they graduate.”
Ms. Okuna Oteba also stated that MoH expects RxSolution to promote the use investigative health care practices at the Hospital. “Antimicrobial Resistance is a time bomb waiting to happen and all of us are potential victims. We therefore need to talk more about the seriousness posed by poor prescription and dispensing of medicines.”
She concluded by emphasizing that investment in systems should benefit the people, especially as health facilities progress towards paperless patient care management. The Commissioner also asked the Hospital Administration to ensure that all research findings that can inform policy are shared with the Ministry of Health.
Delivering the concluding remarks prior to launching the system, the Vice Chancellor, Prof. Barnabas Nawangwe congratulated CHS as well as the Mak Health Services Management and Staff upon transforming the face of the Hospital within a short period of time. He particularly expressed happiness at the reducing number of students seeking treatment outside the hospital, a reaffirmation of the improved services.
The Vice Chancellor commended Staff especially in the clinical sciences for their dedication to ensuring that students are well trained, noting that they are our future leaders. In the same breath, he thanked the Ministry of Health for regularly providing Mak staff with various opportunities especially in the form of consultancies.
He equally thanked USAID and UHSC for support rendered to Mak Health Services through the various collaborations, noting that this would translate into increased reports from satisfied clients. Prof. Nawangwe then went ahead to launch the RxSolution as well as tour the state-of-the-art laboratory and modern 3D/4D ultrasound unit. He also toured the specialized clinics in Otorhinolaryngology (ENT), Antiretroviral Therapy (ART), Optometry, Dental, Psychiatry as well as Obstetrics/Gynaecology.
Article by Public Relations Office
General
CHS Registrars, Heads of Departments Embrace RIMS as Makerere Deepens Digital Shift in Graduate Supervision
By Moses Lutaaya
The College of Health Sciences (CHS) at Makerere University has taken a significant step toward strengthening graduate training and research oversight following a hands-on training in the Research Information Management System (RIMS) held on Wednesday, April 15, 2026, at the CHS premises.
The training brought together over 25 Heads of Departments and College Registrars from the School of Medicine, School of Biomedical Sciences, School of Health Sciences, School of Dentistry, and School of Public Health, in a strategic push to digitize and streamline graduate supervision.
Leading the CHS team, Associate Professor Annettee Olivia Nakimuli, Dean of the School of Medicine, described RIMS as a transformative tool that will redefine how graduate students are tracked and supported.
“RIMS is definitely the way to go. It will help us track students in real time,” she said. “We have struggled to know how well students are progressing, and sometimes we are not even sure who needs help along the way.”
Prof. Nakimuli emphasized that the system will enhance accountability on both sides of the supervision divide.
“It will facilitate supervision for both the supervisor and the student. Supervisors will be more accountable, but students too will be more accountable. At any one time, we shall know exactly what is happening between student-supervisor pairs.”
Addressing concerns about possible resistance or tension arising from increased transparency, she noted that RIMS would instead clarify longstanding challenges affecting completion rates.
“Completion challenges are multifactorial—sometimes it is the supervisor, sometimes the student, and sometimes both. This system will make it clear where the problem is so it can be addressed,” she explained, adding that mindset change—not technical ability—remains the biggest hurdle for some staff transitioning from analog systems.
She further aligned RIMS with Makerere University’s broader agenda of becoming a research-led, graduate-focused institution.
“This is how we begin to walk the talk of being a graduate training university,” she added.
Representing the Director of Graduate Training, Mr. Nestor Mugabe underscored that RIMS is part of a larger, evolving digital ecosystem aimed at strengthening research management across the university.
“RIMS is a comprehensive system that captures the entire research process, but today we are focusing on the e-supervision component,” he said.
He noted that the system has been rolled out progressively across colleges, with CHS engagements tailored to accommodate the demanding schedules of health professionals.
“A student cannot progress if their supervisor is not on the system. That is why we are bringing everyone on board—supervisors, administrators, and students—so that the system works seamlessly,” Mugabe emphasized.
To ensure sustainability, he revealed that dedicated technical personnel have been deployed to provide on-site support.
“We now have resident technical staff who can support you directly in your offices, ensuring that no one is left behind in this transition.”
From a technical standpoint, Arthur Moses Opio of the Directorate for ICT Support (DICTS) highlighted RIMS as a critical pillar in Makerere’s digital transformation journey.
“This system is about bridging the gap between supervisors and students,” he said. “It logs activities, tracks feedback, and ensures that no academic guidance is lost or disputed.”
He explained that RIMS allows students to upload research milestones—from concept notes to final theses—while enabling supervisors and examiners to engage within a transparent, traceable system.
“Before, a student could get lost in the process. Now, every comment, every revision, every step is recorded. It brings clarity and accountability.”
Opio also noted that RIMS is integrated with key university systems, including the Human Resource Management System and the Academic Management Information System (ACMIS), ensuring data consistency and institutional oversight.
CHS College Registrar Mr. Herbert Batamye welcomed the initiative, describing it as a timely intervention in addressing inefficiencies in graduate supervision.
“RIMS is going to be a wonderful addition to our academic processes. It will accelerate supervision and improve efficiency if fully adopted,” he said.
He observed that the system had already received strong buy-in from participants.
“We brought together over 25 Heads of Departments and registrars, and the response has been very positive. Staff appreciate its potential.”
Mr. Batamye pointed out that one of the key strengths of RIMS is its ability to synchronize multiple supervisors on a single student’s progress.
“If a candidate has several supervisors, each will clearly see what the other is doing. It ensures that everyone is accountable and that delays are minimized.”
As Makerere University continues to digitize its academic and research processes, the CHS RIMS training signals a growing institutional commitment to improving graduate completion rates, enhancing supervision quality, and positioning research at the heart of its mission.
There are farewells that pass quietly and then there are those that leave a lasting imprint on the hearts of all who attend. The retirement luncheon of Patience Mushengyezi held at the Senate Building University was unmistakably the latter.
Held in an atmosphere filled with warmth, gratitude, and reflection, the event brought together colleagues, friends, and family to celebrate a woman whose 26-year journey at the University has been defined by diligence, humility, and quiet impact.
From the moment she rose to speak, Patience set the tone, not with grandeur, but with gratitude.
“I thank God for the opportunity He gave me to serve,” she said, her voice steady but reflective. “Everything I have achieved has not been by my own strength.”
Her career began in the Transcripts Office as an Assistant Registrar, a role that would become the foundation of her legacy. Over the years, she rose through the ranks to Senior Assistant Registrar and later Deputy Registrar, serving in various units including the Senate. Along the way, she became not only a custodian of records but also a steward of institutional memory.
Colleagues recalled how, in earlier years, obtaining a transcript in a single day was nearly impossible. Today, that process has been streamlined, thanks in part to Patience’s innovation and persistence. Patience initiated the Digitalization of Academic Records and Processes (DARP) project to ease the storage, retrieval and acquisition of academic documents by stakeholders. What began as a simple concern about poorly kept records evolved into a transformative records management initiative that has since improved efficiency and safeguarded academic history.
“She is like a moving encyclopedia,” one colleague remarked, highlighting her deep knowledge of university policies, many of which, he noted, exist as much in her mind as they do on paper.
The luncheon was not just a celebration of professional achievement, but also of character. Speaker after speaker described Patience as calm, dependable, and deeply empathetic “a friend you can trust,” as her supervisor, Prof. Buyinza Mukadasi, put it.
In his tribute, he reflected on his own transition from academia into administration, crediting Patience for guiding and mentoring him. “It is through her willingness to teach and support me that I became the administrator I am today,” he said.
Beyond the office, Patience’s impact extended into personal lives. Rev. Dr. Lydia Kitayimbwa – Chaplain, St. Francis Chapel spoke fondly of their friendship, describing her as a confidant and prayer partner. “She brings a sense of peace,” she said. “She listens, she prays, and she walks with people.”
Her sister, Alexandra Kalemera, offered an emotional reflection that captured the essence of the day. “It is a beautiful thing to serve in one place for 26 years and not simply disappear,” she said. “Today, we see the impact of a life well lived.”
Indeed, that impact was evident not only in speeches, but in the collective emotion in the room. There was laughter and moments of quiet introspection as colleagues reflected on their own journeys.
At the heart of Patience’s message was a call to action: to serve with integrity, to embrace small but meaningful change, and to value people above titles.
“Do not sit comfortably when things are not working,” she advised. “Do something.”
She also reminded colleagues of the importance of balance and self-care, urging them to find satisfaction in their work while recognizing the limits of their control.
As she steps into retirement, Patience is far from slowing down. She looks forward to pursuing personal ventures, including producing organic dairy products, and expanding her passion for mentoring young people, a calling she believes has already transformed lives.
“This is not the end,” Rev. Kitayimbwa noted. “It is the beginning of a new chapter.”
Perhaps the most profound reflection of the afternoon came from Prof. Buyinza, who posed a question to those gathered: When your time comes, will people come for you like this?
It was a moment that lingered, a reminder that legacy is not built on titles, but on relationships, integrity, and service.
As the luncheon drew to a close, one thing was clear: Patience Mushengyezi may be retiring from office, but her influence will remain deeply woven into the fabric of the Department of Academic Registry.
And in the words echoed throughout the room—this was not goodbye.
It was simply the beginning of another journey.
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