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The impact of quality services on customer satisfaction in insurance. A case study of UAP Insurance

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The major aim of this research project was to demonstrate the impact of quality services on the general satisfaction of customers in insurance companies in Uganda. This research focused on establishing the level of internal customer and external customer satisfaction and insurance service delivery quality in Uganda. Specifically the study aimed at determining the impact of service delivery quality on customer satisfaction in Uganda, and also to establish perceived service quality that contributes to customer satisfaction in Uganda. The target population included 50 respondents whereby only 40 managed to give responses. The respondents were comprised of both staff and customers of UAP Insurance Company Limited. Majority of the respondents representing 62.5% came from the staff category, while the remaining 37.5% came from the customer category. However, there was a special category that overlapped the two categories. Over 50% of valid internal and external customer respondents indicated that they welcome the treatment they get within their line of duty; and further attributed job security, accommodative culture and employer appreciation as the main contributing factors.

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Source: College of Business and Management Sciences (CoBAMS)

Mark Wamai

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Admission Lists for – Bachelor of Laws 2025-26

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The Office of the Academic Registrar, Makerere University has released the admission lists for Bachelor of Laws for the Academic Year 2025/2026.

Please note that the list includes Government Sponsorship for Bachelor of Laws i.e  A-Level (Direct Entry), Bachelor of Laws-Day – (LAW) and Bachelor of Laws-Afternoon – (LAA)

The lists can be accessed below:

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Undergraduate Admission List Self Sponsorship Scheme 2025/2026

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Mak CoBAMS Graduands jubilate on the third session of the 72nd Graduation held on 25th May 2022.

The Office of the Academic Registrar, Makerere University has released the undergraduate admission lists for self-sponsored students for the Academic Year 2025/2026. The cut-off points can be accessed by following this link.

Please see attachment below for the A-Level Applicants who have been successful.

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Makerere University Receives 700 Tablets from UBOS to Boost Statistical Activities

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Dr. Chris Mukiza (L) hands over the donation to Prof. Buyinza Mukadasi (2nd L) as UBOS Board Director Dr. Allen Kabagenyi and other officials witness on 30th June 2025. Makerere University receiving 700 digital tablets from the Uganda Bureau of Statistics (UBOS), aimed at enhancing statistical research, teaching, and data-driven decision-making across the institution, 30th June 2025, Kampala Uganda, East Africa.

Makerere University has received 700 digital tablets from the Uganda Bureau of Statistics (UBOS), aimed at enhancing statistical research, teaching, and data-driven decision-making across the institution.

The donation was made on June 30, 2025, as part of UBOS’ broader initiative to distribute a total of 3,025 tablets to ten government-funded institutions of higher learning. The handover ceremony was attended by Makerere’s Acting Deputy Vice Chancellor for Academic Affairs, Prof. Buyinza Mukadasi and Mr. Simon Kizito, the Deputy University Secretary among other Vice Chancellors and accounting officers.

Vice Chancellors from government-funded institutions of higher learning that received the donation of tablets from UBOS. Makerere University receiving 700 digital tablets from the Uganda Bureau of Statistics (UBOS), aimed at enhancing statistical research, teaching, and data-driven decision-making across the institution, 30th June 2025, Kampala Uganda, East Africa.
Vice Chancellors from government-funded institutions of higher learning that received the donation of tablets from UBOS.

Dr. Allen Kabagenyi, a UBOS Board Director, who coordinated the distribution of the tablets to the respective 10 Public universities, underscored the significance of inter-institutional collaboration in fostering a data-literate and innovative generation. “This initiative is a testament to the power of partnerships between public institutions. In a country like Uganda, with one of the youngest populations globally, equipping our future leaders with the right tools is critical to achieving both national and global development goals,” she remarked.

The tablets had initially been procured and deployed during the recently concluded National Population and Housing Census. UBOS Executive Director Dr. Chris Mukiza explained that their redistribution marks the beginning of the Bureau’s post-census utilization strategy.

Dr. Chris Mukiza (L) flanked by his Board Director Dr. Allen Kabagenyi (R) addressing the meeting. Makerere University receiving 700 digital tablets from the Uganda Bureau of Statistics (UBOS), aimed at enhancing statistical research, teaching, and data-driven decision-making across the institution, 30th June 2025, Kampala Uganda, East Africa.
Dr. Chris Mukiza (L) flanked by his Board Director Dr. Allen Kabagenyi (R) addressing the meeting.

“We acquired 120,000 tablets to conduct the census, and as we committed earlier, we are ensuring that these resources continue to serve the country even after the census,” said Dr. Mukiza. “Our expectation is that these tablets will strengthen data collection, teaching, and research in universities and higher institutions. We want to see a culture where statistics are not only produced but also actively used to influence development outcomes.”

Dr. Mukiza encouraged academic institutions to take full advantage of the extensive data available at UBOS, emphasizing that greater use of statistical resources will translate into more impactful research and policy interventions.

Some of the accounting officers who attended the handover ceremony. Makerere University receiving 700 digital tablets from the Uganda Bureau of Statistics (UBOS), aimed at enhancing statistical research, teaching, and data-driven decision-making across the institution, 30th June 2025, Kampala Uganda, East Africa.
Some of the accounting officers who attended the handover ceremony.

During the same event – cultural institutions also received tablets.

With this donation, Makerere University is well-positioned to further empower students and researchers in statistical analysis, evidence-based planning, and innovation-driven teaching.

Betty Kyakuwa
Betty Kyakuwa

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