General

The impact of quality services on customer satisfaction in insurance. A case study of UAP Insurance

Published

7 years ago

December 3, 2018

Mark Wamai

The School of Business and the School of Economics, College of Business and Management Sciences (CoBAMS), Makerere University, Kampala Uganda

The major aim of this research project was to demonstrate the impact of quality services on the general satisfaction of customers in insurance companies in Uganda. This research focused on establishing the level of internal customer and external customer satisfaction and insurance service delivery quality in Uganda. Specifically the study aimed at determining the impact of service delivery quality on customer satisfaction in Uganda, and also to establish perceived service quality that contributes to customer satisfaction in Uganda. The target population included 50 respondents whereby only 40 managed to give responses. The respondents were comprised of both staff and customers of UAP Insurance Company Limited. Majority of the respondents representing 62.5% came from the staff category, while the remaining 37.5% came from the customer category. However, there was a special category that overlapped the two categories. Over 50% of valid internal and external customer respondents indicated that they welcome the treatment they get within their line of duty; and further attributed job security, accommodative culture and employer appreciation as the main contributing factors.

Source: College of Business and Management Sciences (CoBAMS)

General

For Youth by Youth – Call for Second Cohort Applications

Published

3 days ago

February 10, 2026

Mak Editor

For Youth by Youth - Call for Second Cohort Applications. Application Deadline: 20 Feb, 2026.

For Youth, By Youth is a global, youth-led movement committed to fostering conscious leadership and global solidarity as pathways to meaningful and lasting impact. Developed by 36 university students across 18 countries, this movement builds a network of engaged young leaders shaping a more just and equitable world.

BENEFITS

What You’ll Receive:

$2,500 scholarship for community action research
Mentorship & wellness coaching
Training in Storytelling, Responsible AI & Youth-led Participatory Action Research
International conferences & global network
3-Year Journey: Individual → Community → Institutional Transformation

Application Deadline: 20 Feb, 2026

Apply now

See downloads for details

2026 For Youth, By Youth Application Flyer_Part1 Download

2026 For Youth, By Youth Application Flyer_Part2 Download

General

Aptitude Exam (Paper 1) Results for the Mature Age Entry Scheme 2026/2027

Published

3 days ago

February 10, 2026

Mak Editor

The Office of Academic Registrar, Makerere University has released Aptitude Test Examination results for the Mature Age Entry Scheme Examinations held on Saturday 13^thDecember 2025.

The Candidates who scored 50% and above in the aptitude test passed the aptitude examination and will have their programme -specific examination paper marked. Those who scored less than 50% failed.

Access the links below for the lists categorised under Science-based and Humanities based programmes respectively:

Please Note:

Candidates who are not satisfied with the results may appeal within two weeks from the release of these results through the application system: https://see.mak.ac.ug

General

Call for Applications: Admission to Postgraduate Programmes 2026/2027

Published

1 week ago

February 4, 2026

Mak Editor

SoL Graduands celebrate after being conferred upon their awards. 75th Graduation Ceremony, Day 1, CoCIS, CEES, CoVAB and School of Law. 13th January 2025, Freedom Square, Makerere University, Kampala Uganda, East Africa.

The Academic Registrar, Makerere University invites applications for admission to Graduate Programmes (Postgraduate Diplomas, Masters and Doctoral Degree Programmes) for the 2026/2027 Academic Year. Applicants should have obtained at least a first or second class degree (or its equivalent) from a Chartered University at the time of completion. Applicants should also possess a Uganda Certificate of Education (or its equivalent) and a Uganda Advanced Certificate of Education (or its equivalent).

Sponsorship:

All Graduate Programmes are PRIVATELY-SPONSORED. Therefore, applicants seeking sponsorship should have their applications endorsed by their respective sponsors where applicable. Applicants should note that the various fees payable to the University indicated for the various programmes EXCLUDE functional fees, accommodation, books, research and other expenses.

Makerere-Advert-for-Graduate-Programmes-2026-2027 Download

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